Communication Barriers

Objectives

Describe the Components of Communication

Explain the Communication Process

Explain What are Communication Barriers

Describe How Barriers cause Communication Breakdown

Explain How to Overcome Communication Barriers

Explain the Key Barriers of Communication

Explain Effect of Communication Barriers in Business

Explain Barriers to Effective Managerial Communication

Describe the Strategies to Improve Communication

List the Tips for Effective Managerial Communication

Introduction

Gloria, I need you to prepare a complete budget report of the sales, marketing and the operations

team. What are you busy with?

I am working on the feasibility report of Springton

Project.

Introduction

You work on it and finish it as soon as possible.

Alright, I will do that.

Introduction

Gloria, where’s the Budget Report?

I have delegated the budget report

and am working on the Springton

Project Report as you had asked me

to finish it. I am finishing that. It is

nearly done.

Next Day at Noon…

Introduction

Oh No! I had asked you to complete the Budget Report and get it finished and submit to me by today noon. I had also

asked you to delegate the Springton Report to someone else.

Oh, I am so sorry; there was so much noise in the

cafeteria! I didn’t quite catch that.

Introduction

Hence, you can understand that effective

conversation can only take place when the

various communication barriers have been

overcome.

Let us learn about ‘Communication Barriers’ in detail.

Communication ProcessSe

nsor

y D

ata

Filters

BeliefsValues

Question & MetaphorBehaviour

TypeState

Decision – Making

Meaning

Encoding

Sens

ory

Dat

a

Message

Channel

Sender

Filters

BeliefsValues

Question & MetaphorBehaviour

TypeState

Decision – Making

Meaning

Decoding

Receiver

Components of the Communication Process

Sender: The participant transmitting the message.

Receiver: The participant receiving the message.

1 2

Participants:

Sender Receiver

Key Barriers of CommunicationThe following are the key barriers of communication:

1Language Differences2Information Overload3Inattention

4Time Pressures5Distraction/Noise6Complexity in Organizational Structure7Poor Retention8Inaccurate Interpretation9Perceptual Differences

10Linguistic Impact on Language11Semantics12Physical13Emotional & Psychological14Gender15Culture

Let us now look at each in detail.

Effect of Communication Barriers in Business Communication

• The employees are the assets for any organization and the profitability of any organization is directly proportional to the labor put by its employees.

• Effective work can be done by employees through working smartly, transparency between team members, free flow of information from the superior to the subordinates.

Strategies to Improve Communication

Effective communication is the process of successful transmission of the message from the sender o the receiver. If the receiver is able to receive the message in exactly the same way as the sender intended to do, communication is effective. The receiver must understand what the speaker wants to convey and accordingly must give his valuable feedback or simply respond.

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