Communication Assistant (CA)For NCP500/1000

Supervisor Function(KX-NCS2301)

Panasonic Communications CO.,LTD.

Log in to CA in supervisor mode, we can monitor the status of ICD-Groups, listen in on conversations, take over calls, and perform other supervisory functions.

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“CA Supervisor Function (Concept)

ICD-G

Member-4Member-2

Log-Out

Member-3

Log-In

Member-1

Remote Log-In/Out control

Call Control

Listen-InBusy Override

Take Over

1 00’10

Member StatusCall ReportMonitorReport

Supervisor

“CA Supervisor Function (Main Menu)

Ext. Status

- Member Control- Call Control

ICD Group

MemberStatus

Monitor

Call Report

“CA Supervisor Function (Programming)

CA Supervisor Extension number has to assigned.

CA Supervisor Extension does not need to be a member of ICD-Group.

“CA Supervisor Function (Activation Key) -1

CA-Supervisor activation key: KX-NCS2301 (1user)

To enable CA Supervisor Function, we need CA-Supervisor licenses (activation keys).

Max. 4 KX-NCS2301 can be installed in NCP500/1000.

NCS2301-2 NCS2301-4NCS2301-1 NCS2301-3

ICD-G-2

CA Supervisor

ICD-G-3

CA Supervisor

ICD-G-1

CA Supervisor

ICD-G-4

CA Supervisor

Member SupervisorICD-G-1 101/102 201ICD-G-2 103/104 202ICD-G-3 105/106 203ICD-G-4 107/108 204

“CA Supervisor Function (Activation Key) -2The following is possible (one KX-NCS2301 monitor multi ICD-Group)

NCS2301-1

ICD-G-1ICD-G-2ICD-G-3ICD-G-4

CA Supervisor (Ext.201)

Member SupervisorICD-G-1 101/102 201ICD-G-2 103/104 201ICD-G-3 105/106 201ICD-G-4 107/108 201

“CA Supervisor Function (Log in) -1

1- Select

User LoginCA Setting up.

NB:If a user wish to change the CA user mode after installation, please un-install the CA from the PC and re-install the CA again.

“CA Supervisor Function (Log in) -2

If no activation key (KX-NCS2301) in the NCP, or CA supervisor activation key are taken by another CA supervisor.

CA Pro or CA Basic log in

If we do not program supervisor extension in PBX programming and try to CA log in, the following message is displayed.

CA Pro or CA Basic log in

“CA Supervisor Function (Main Menu) -1

Function is the same as CA Pro.

“CA Supervisor Function (Main Menu) -2

Ext. Status

- Member Control- Call Control

ICD Group

Member Status

Monitor

Call Report

CA Supervisor Functions

“CA Supervisor Function (Select Group)

Pull down and select an ICD-Group

Group Selection

All Extensions

“CA Supervisor Function (Extension Status) Extension Status

All Extensions Only ICD-G member

The presence status is the same as CA Pro.

Two Options

Log-In/Out Status

“CA Supervisor Function (Log In/Out Control)

Operation

Highlight a log-in ICD-G member → Click “Log-out” → The member goes to “Log-out” mode.

Member Control (Log-in/Log-out)

Highlight a log-out ICD-G member → Click “Log-in” → The member goes to “Log-in” mode.

Log-In Status

Log-Out Status

“

Condition for Call-Control

CA Supervisor Function (Call-Control) -1

If we want to use the following features, we have to select the “Display only ICD Group Member”

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Call Control (Redirect)

Operation

NB:The Redirect function works direct call to the extension.The Redirect function does not work to ICD-Group calls.

A call arrives at an extension → Highlight the extension → “Redirect” icon goes to “Active” mode → Click the icon → Select

destination

Click

CA Supervisor Function (Call-Control) -2

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Call Control (Listen-In/Busy Override/Take Over)

Operation

Highlight an extension (taking call)→ “Take Over” icon goes to “Active” mode → Click the icon →We can take over the call

Highlight an extension (taking call)→ “Listen-In” icon goes to “Active” mode → Click the icon →Secret Busy Override

Highlight an extension (taking call)→ “Busy Override” icon goes to “Active” mode → Click the icon →Busy Override

CA Supervisor Function (Call-Control) -3

“CA Supervisor Function (Call Monitor) -1

Current Longest Waiting TimeCurrent Waiting Call

We can see the current waiting status

Call Monitor (Advanced Setting)

We can modify the display.E.g.

2 00’300 00’00 1 00’10

1 01’000 00’00 1 00’10

By Waiting calls

By Waiting Time

Call Monitor

“

Call Monitor (Advanced Setting)

We can modify the display.Determine number of waiting calls/Time, to change the Font Color and the Background Color.

CA Supervisor Function (Call Monitor) -2

“

Call Monitor (Advanced Setting: Current Waiting Call)

CA Supervisor Function (Call Monitor) -3

“

Call Monitor (Advanced Setting: Current Longest Waiting Time)

CA Supervisor Function (Call Monitor) -4

“CA Supervisor Function (Member Status)Member Status We can see the selected current ICD-

Group member real time status.

No other optional Items.

“CA Supervisor Function (Call Report) -1Call Report We can see the selected ICD-Group

Call Report (Not Automatic Up dated) .

“CA Supervisor Function (Call Report) -2Call Report

OVF-DestinationICD-Group

OVFIncoming calls

ExternalInternal

Queue

Ring

The caller disconnects the line.

A Picked up call is handled as an answered call.

Report Start Date/Time

“

Call Report (How to refresh)

After refreshed

Previous

CA Supervisor Function (Call Report) -3

“

Call Report (Clear Report)

After Cleared

Previous

Clear Date/Time

The CA Call Report function does not support data save function.

CA Supervisor Function (Call Report) -4

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CA Pro Menu

CA Supervisor Function (Manual Dialing)CA Supervisor Menu

No Manual Dialing Menu Please use- Dial from Contact List- Copy and Dial function

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CA Pro Menu

CA Supervisor Function (Contact Option)CA Supervisor Menu

How to use the CA contact option ?

1- Highlight2- Click

Feature PA Status CA Supervisor

Max. log-in 8 4

Call Monitor / Listen-In Yes Yes Busy Override Yes Yes Take Over Call Yes Yes ICD Group Call Monitor No Yes ICD Group Call Report No Yes Remote ICD Group Log-in/Out No Yes Analyze Extension Call Details Yes No Who is talking now ? Yes No

Feature Difference from PA Status

“CA Supervisor Function (Comparison)

Feature Check Ext.101 Log-in the CA supervisor modeLog-In/Log-Out Ext.102 from Ext.101 Extension Status (Log-In/Out)External call + Listen-InExternal call + Busy OverrideExternal call + Take Over CallExt.103calls Ext.102 Redirect to Ext.104ICD Group Call MonitorICD Group Call Monitor (Display Change)Member StatusExternal call + Call Report (Total Incoming call)External call + Call Report (OVF)External call + Call Report (Lost calls)External call + Call Report (Pick Up call by Ext.104)Call Report clear

“CA Supervisor Function (Practice)

Ext.104

Ext.101

Ext.102

Ext.103

Ext.601

ISDN Loop Back

CO-1 DIL to Ext.601

ISDN Ext.200

External callExt.103 calls Ext.200Ext.102 answers

OVF