Communication and Collaboration Technology Trends to Watch in 2014 and Beyond

Communications and Collaboration Technology Communications and Collaboration Technology Trends to Watch in 2014 and BeyondTrends to Watch in 2014 and Beyond

Growth Opportunities and ThreatsGrowth Opportunities and Threats

Elka Popova, Program Director

Robert Arnold, Principal Analyst

Information & Communication Technologies

December 18, 2013

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Today’s Presenter

Elka Popova, Program Director

Frost & Sullivan

Connect with me on social media:

@epopova

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12 years of market analysis and strategic consulting expertise with a focus on enterprise

communications and next-generation technologies. Particular expertise in:

- Enterprise telephony and messaging

- Unified communications and collaboration

- Hosted/cloud-based communications and SaaS

- SIP trunking and VoIP access services

ca.linkedin.com/in/popovaelka

Today’s Co-Presenter

Robert Arnold, Principal Analyst

Frost & Sullivan

Connect with me on social media:

@RobArnoldUCC

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14+ years of communications market experience, including 10 years of market analysis

and strategic consulting. Particular expertise in:

- Unified communications and collaboration solutions

- Visual communications products and services

- Enterprise social networking

- Advanced communications infrastructure architectures

http://www.linkedin.com/in/robarnold4

Agenda

• Understanding Evolving Customer Needs

• The Four BIGGEST Market Disruptors in Enterprise

Communications and Collaboration

• Recommendations for IT Decision Makers

• Recommendations for Vendors

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Understanding Evolving Customer Needs

Mega Cities and the Virtual Workplace

• Work from Anywhere, Anytime

• Increasingly Dispersed, but Highly Connected Workforce

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• City Sprawl and Growing Services Sector

Source: Frost & Sullivan analysis.

Virtualized Communications and Collaboration Solutions

Evolving Workforce Demographics

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Base: All respondents ( n=1,011).

Q32_1. Approximately what percent of your company's workforce currently consists of remote workers/telecommuters.

Q32_2. Approximately what percent of your company's workforce currently consists of mobile workers?

Q33a_1. Within the next three years, how do you expect the proportion of your company's remote workforce will change?

Q33a_2. Within the next three years, how do you expect the proportion of your company's mobile workforce will change? Source: Frost & Sullivan analysis.

UCC Value Proposition Remains Elusive

The largest proportion of IT decision makers agree that new regulatory requirements are driving up IT costs for their companies. Notably, 42% agree that their company’s understanding of UCC is limited.

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Source: Frost & Sullivan

Base: All respondents (n=1,028).

Q5. Please rate your level of agreement with the following statements.

Jump on the Bandwagon or Get Run Over

Hosted IP

Telephony

Lync

Social

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Telephony and Cloud

UCC

Social Collaboration

Mobilityand BYOT

Analytics

Source: Frost & Sullivan analysis.

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Wednesday, December 18, 2013

1:00pm EST/12:00pm CST

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1:00pm EST/12:00pm CST

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For Additional Information

Britni Myers

Corporate Communications


(210) 477-8481

[email protected]

Elka Popova

Program Director


(416) 792-0160

[email protected]

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Robert Arnold

Principal Analyst


(770) 436-7329

[email protected]

Craig Hays

Sales Manager


(210) 247-2460

[email protected]

Communication and Collaboration Technology Trends to Watch in 2014 and Beyond

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