OBJECTIVES

Applied Psychology

in Effective Communication Skill

• Understand the secret to core communication

• Learn the fundamental communication techniques

• Leverage on communication to create win-win solutions

• Unlock the inner potential of a person

• Improve your business communication skills for better personal and

team performance

• Identify how managers can drive company strategy through their

staff using effective communication

• Turn potential conflict situations into interactions where mutually

agreeable outcomes can be achieved

• Use active listening techniques to prevent poor communication

www. atechpdc.com

1st Step to Influencing SkillsTarget Audience: Entrepreneur, Business Partner, Self Employed, Consultant, Head of Department, Human Resource, Manager, Engineer, Accountant, Analyst, Team Leader, Supervisor, Employee

4 SPECIAL FEATURES

Satir’s Positive Directional ApproachEncourage participants to share, make mistakes and learn from them

without feeling embarrass or fear

Real Life Case Study for Discussion & Role PlayParticipants will be given real life scenarios to prepare and role play to

encourage critical thinking and allow participants to apply various learning.

Experiential Learning for different Learning StyleLeverage on David Kolb’s Experiential learning model, participants are

active learners, constructing their own knowledge, rather than observing

the demonstrative behaviour of a trainer.

Structured Facilitation & Coaching Techniques With structured

facilitation & coaching techniques, participants can see that their

contributions are valued, shared and discussed allowing participants to

reflect and internalise their learning effectively.

APPLIED Tech People Development Sdn Bhd(977323-W)

HOT NEWCPE

6 GREAT REASONS TO

ATTEND

Understand how

preconceptions and limited

perceptions interfere with

communication

Make staff & team

communication easier by

refining your skills and

processes

Leverage assertiveness

strategies to redirect staff

towards the behaviour you

want

Use techniques for dealing

with workplace anger and

moving colleagues from ‘no’

to ‘yes’

Rephrase blunt phrases to

prevent offensiveness by

accepting others and their

opinions based on their style

Receive and deliver feedback

with confidence

Component of Communication: Good Phrases

Learn the secret to aid your communication to

achieve win-win situation

What Motivates: The Golden Rule

Understand what phrases will motivate

communication and what are the Golden rule in

effective communication

Approaches that Kill: Communication shut

down

Understand how pre-conception and wrong

conception interfere with communication

Difficult Phrases: Rephrase for Better

Connection Learn techniques to reword blunt

phrases so that message will be better received

by audience

Advance Technique: Active Listening

Learn techniques for handling unpleasant or

difficult situations by requesting additional

information in a positive way

Sign of Closed Communication: Barriers to

Effective Communications

Identify the root cause of closed communication

It may sound simple: say what you mean. But all too often, the intended message we try to deliver gets lost in translation despite

our best intentions. We say one thing, our audience hears something else. Communication is more than just exchanging

information. It is about understanding the emotion and intentions behind the information. It is not only how you communicate a

message, it helps to deepen your connections to others and improve teamwork, decision making, and problem solving. Effective

communication enables you to communicate even negative or difficult messages without creating conflict or destroying trust.

Communication

Applied Psychology in Effective Communication Skills

Methodology•Lecture, Group Discussions, Activity, Reflection

Who Should Attend•Entrepreneur, BusinessPartner, Self Employed,Consultant, Head ofDepartment, HumanResource, Manager,Engineer, Accountant,Analyst, Team Leader,Supervisor, Employee

Venue• PJX Tower, PJ

Course Materials•Will be Provided

Certificates•E-Certificate will be

provided upon coursecompletion

Duration

•1 day (9am-5pm)

Course Fees• Individual Payment*:•RM1,500 + 6% GST (3topics)

Corporate Payment: Early Bird Fee:

RM800 + 6% GST(Payment one monthbefore the trainingday)

Group Discount FeeRM800 + 6%

GST/pax (Min 3 pax)(Payment receivedbefore training day)

Prompt PaymentFeesRM1000 + 6% GST(Payment receivedbefore training day)

Standard Fee:RM1200 + 6% GST

The First Step to Effective

Communication

• What are the challenges at work

with communication?

• Who is involve?

• Overview of the factors deciding

effectiveness in communication:

Establish clear understanding of

roles

• Clarify & understand the

requirements and process that is

most effective to achieve

communication outcomes

1st Step in Communication:

Mastering the Art of

Conversation

• Understand what are the

Components in Communication

• Activity & Debrief

• The 2F

• No 1 Golden Rule in

Communication

• Addressing the Level of openness

in communication

Building Effective

Communication – Level 1

• Activity: Acid Test on your

Communication Skills

• Communicate to Achieve Win-Win

Results: Understanding what is

lacking on oneself

• Barriers to Effective

Communication: What kills

communication

• Signs of Close communication

• Difficult Phrases: Why difficult?

• Communicating Non-Defensively

• Exercise

Effective Universal

Communication Techniques:

• Understand difference

between Active and Passive

Listening

• Techniques of Active Listening

• Effectively asking good

questions

• Game & Story Telling

• Typical Questions Techniques:

• The Sound of Silence

• Paraphrase: Playback

technique - checking for

understanding

• Summarise the Discussion

• Where is Feeling?

• Role Play 1 & 2

• Identify and utilize common

ground for successful

interactions

What Else Matters? The

unspoken language: Body

Language

• Using Your Body - Body

Language

• Common Body Language

• Communicating Exercise: Role

Play

• Tips & tricks to handle difficult

situations

• Reflection & Making

Commitments

COURSE OUTLINE

Valid only with payment received before training day, otherwise standard fee will be applied

* Fees are valid until 31 December 2016* Course fees are subject to change

without prior notice

Contact: Albert Ng

APPLIED Tech People Development Sdn Bhd (977323-W)

L-15-6, 15th Floor, PJX-HM Shah Tower, 16A, Persiaran Barat, 46050 Petaling Jaya

HP: 016-221 6961 (Albert Ng) For on-line registration. http://www.atechpdc.com/form/

Tel: 03-7661-0158 Fax: 03-7661-0157 Website: www.atechpdc.com Email: atechpdc@gmail.com

Trainer Profile

Customer needs are scope

out before the training.

Content and training

interventions are adjusted to

ensure training effectiveness.

Facet 5Profiling

Blended Training

Pre Training Support

Elaborate online questionnaire

to determine your Personality!

Follow by Face-to-face

discussion on the result after

test!

Learning are designed with

classroom learning together

with other web-based online

learning hence enhances the

learning transfer.

360 Online Feedback

Complete and thorough

feedback from all perspectives

allowing employee to discover

his blind spots hence be more

ready to learning.

CustomisedContent How can I enforce my

Learning after my training?

Many participants are keen to continue

Learn and develop themselves after

training but find it hard to reinforce the

learning due to time, geographical distance and cost.

One-to-one coaching is made possible and at a cost

effective way. We aim to provide a combination of face-

to-face, email, sms and virtual coaching allows

participants to further clarify, learn and enforce the

learning.

Now, you can continue your distance coaching & learning

Anytime, Anywhere!

Post Training Coaching

FeedbackOverall Rating

9.5 /10

“Very well organised and implemented

esp. challenges. A lot of lessons learned

for me, that I will definitely share with

colleagues”

"Great workshop based on some very

simple principles that are harder to put in

practice. The active role plays were great

to practice these skills with valuable

evaluation and feedback."

“Mr. Bryan is a powerful, sensitive, and

effective coach who will help you link

emotions, technique, and message to

improve your communication.”

“The level and nature of participation

was simply exceptional, concrete

exercise, concrete examples, excellent

analysis and feedback. The time flew by”

“Remarkable training skills! He always

took our answers seriously, never

dismissed them as wrong, emphasized

good answers, provided useful

examples, etc. Thank you very much! “

“Trainer was excellent, combining theory

and examples from the field and

extracting the valid points from the

different contributions from the group”

“It’s been a fantastic experience;

enabling colleagues to make a vast

amount of progress in competence and

confidence. You have been inspirational.

Thank you.”

“Once again I wanted to express my

appreciation to Albert for the wonderful

seminar”

Our other Pre/Post TrainingTools to Enhanced Learning Transfer

Mr Bryan Ng, Chun Seong (MSc Mngt

Psychology (UK), ACCA, CIMA, MSP, Satir),

BSc(Hon)(UK) Acct & Fin Mngt) is an acknowledged international trainer

who possessed unique combinations of both Professional

Accountants Qualifications (ACCA, CIMA) as well as Master in

Management Psychology from UK. In training, he specializes in providing

transformational Leadership training as well as business consultancy, team

building programs to many listed companies, MNCs, private sectors,

government departments throughout Malaysia and overseas including China,

USA, Brunei, Indonesia & Singapore. He has over 14 years of experience in

areas comprising auditing, financial accounting, leadership, people

management and training. His last appointments was a corporate General

Manager of a trading house.

He worked hand in hand with Business owner, CEOs, HOD in developing

training modules and has created excellent breakthrough results within a short

period of time. Many of the projects have received excellent feedback and

results - among them are the integrated leadership programs conducted for

one of the MNC based in China for their Asia Pacific managers and another

from an established telecommunication company in Malaysia. His diverse

experience in leadership, management, finance as well as IT knowledge

makes his training unique and very well received by many participants.

Participants are able to link what they learnt to what is required from the

management.

His unique training method combines teachings with positive psychology and

creative thinking into a comprehensive integrated, behaviorally effective mind

program. The safe learning climate encourage participants to actively

participate in role play, express freely their views and experiences. Bryan also

uses many actual cases and role plays to help participants to digest and

reflect the learning!

Many clients throughout the world have personally experienced his training

approach and find excellent results in mindset transformation as well as post

learning transfer at work. Organizations he has trained include Sime Darby,

Tenaga Nasional Berhad, Telekom, Maxis, Panasonic, CIMB, Public Bank,

Maybank, Digi, Nestle, Huawei, IBM, Lembaga Zakat Selangor, UKM, Averis,

MIA, CPA and etc. For international clients: Brunei CPA, Teijin Thailand, Teijin

USA, Tejin China, Sumitomo Corporation Japan, Huawei China, Evonik

Greater China and many more.

Despite of his intensive training schedule, he is also actively conducting

individual and group coaching for his clients from the range of Business

Owners / Directors to front end operation staff.