Commercialism: The Nottingham Journey

Andy HedgecockDevelopment Consultant, NCC Development Team

Commercialism - Part of Our Future

Commercialism - Part of Our FuturePerceptions?

Commercialism - Part of Our FuturePerceptions?But what’s the reality?

Commercialism - Part of Our FuturePerceptions?Business Planning

Commercialism - Part of Our FuturePerceptions?Integrated Facilities Management

Commercialism - Part of Our FutureEnergy Projects - Invest to Save

Commercialism - Part of Our FutureMoving into new

markets

Commercialism - Part of Our Future

Companies we own (or part-own)

• Blue touch paper lit by consultant

• Commercialism & cultural change: introduction

• Basic financial decision making

• Lean thinking / planning

• Customer centred interactions

• Skills for the commercial environment

• Project management (in-house)

• Marketing (in-house)

• Evaluation (Kirkpatrick)

Commercialism Development Programme

Where do you fit?

TIM

E

Specialist or market regulation

‘Discretionary’ Services

• Understanding

a budget in context

• Determining what causes costs

• Simple analysis of financial performance

• Non-financial considerations

• Develop options for changing a service

Financial decisions

• Lean principles

• Myth busting

• Improving services to citizens

• Adding value

• Implementation of lean principles

• Reducing waste exercise

Lean thinking

• Read customer needs

• Use language to influence

• Manage conflict

• Create quality conversations

• Engagement toolkit

Customer-centred interaction

• Stakeholder analysis

• Understanding competition

• Products, markets and objectives

• Scanning & analysis

• Managing partnerships

• Risks and mitigations

• Writing skills

Skills for the commercial environment

Questions?

Comments?

andrew.hedgecock@nottinghamcity.gov.uk