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Commercial Banking

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COMMERCIAL BANKINGN E W S L E T T E R

A note from ADCB Commercial Banking

We are proud to announce Abu Dhabi Commercial Bank (ADCB) received two prestigious awards from Asian Banking and Finance, a highly respected financial publication based in Singapore. ADCB Commercial Banking has been awarded the «SME Bank of The Year» & «UAE Domestic Technology & Operations Bank of the Year» awards for the distinctive proposition it offers commercial clients. We could not have achieved these without your support.

We are also happy to announce improvement in our bank’s Net Promoter Scores (NPS). NPS is an industry benchmarked customer satisfaction score that indicate the trust and satisfaction a customer has with the services provided by our Bank. Thank you for your appreciation. Your faith in our banking products and services only places greater responsibility on us to live up to your expectations.

Greetings from ADCB! As part of our continued drive toward service excellence, we’d like to connect with you to discuss ways to support your business further. While the global economy is witnessing its share of upheavals, we at ADCB remain committed to working with our business partners.

We take pride in being associated with the success stories of businesses like yourselves that have proved resilient and adaptive to ever-changing headwinds.

The Quarterly Newsletter designed especially to serve a bigger list of your growing requirements. You may also contact your Relationship Manager or call our 24 hour Commercial Banking contact center, toll-free on 800 SME 800 (800-763-800, within UAE) or +971 4 4273951 (outside UAE), to find out how ADCB can help you with the best banking solutions for your Business. Appreciate if you could take a few moments to send us your feedback and suggestions at bbd@adcb.com.

Economic trends and Industry highlights specific to the UAE businesswww.adcb.com/about/news/economic-research.aspx

The Week Ahead: ECB to stay on course, China GDP steady

ECB: to allay tapering fears, no new measures expected

We expect the ECB to strongly emphasise at its monthly meeting (20 October) that tapering of its QE

programme in 2017 is not being considered. Market speculation over the last few weeks indicated that the

ECB may be looking to reduce its asset purchases early. That said, we still do not expect any decisive new

steps to extend or modify the scope of QE in this meeting. The Governing Council (GC) has not yet sub-

mitted its recommendations for addressing the issue of sovereign bond scarcity that is adversely impacting

the effectiveness of QE. We continue to expect the ECB to extend its asset purchase programme (ending

March 2017) by another nine months in its December meeting, by which time the GC’s recommendations

will be out. In the US, the key data release this week will be September consumer inflation (18 October).

CPI is forecast to accelerate to 0.3% m-o-m from 0.2% in August, driven by higher energy prices. This

should bring the yearly inflation rate up to 1.5% in September (1.1% previously). Core inflation is expected

to remain steady at 2.3% y-o-y.

India: MPC minutes to reveal motivations behind rate cut

The minutes of the first meeting of the RBI’s new Monetary Policy Committee (MPC), to be released this

week (18 October), will provide more insights into the thinking behind the surprise rate cut on 4 October.

In particular, the markets will be curious to know why the RBI lowered the benchmark policy rate by 25

bps, despite raising its inflation forecasts for FY17 and FY18. The minutes should also reveal the MPC’s

short-term inflation expectations for FY18 and FY19, given its mandate to keep inflation stable in the 2-6%

range until FY21. We expect the MPC to keep rates on hold for at least another six months.

China: 3Q GDP to remain stable at 6.7% on fiscal support

Growth (due 19 October) is expected to have remained stable in 3Q at 6.7% y-o-y, supported by a

looser fiscal and monetary stance. We believe the strong household credit growth in 3Q should result

in an acceleration of private consumption and residential investment. This will help to compensate for

weaker export growth. Moreover, we envisage investment growth remaining steady, focused on social

infrastructure and transportation, bolstered by lending from government-owned development banks. In

our view, official comments suggest a shift in the short-term policy stance towards supporting growth,

though emphasis on corporate debt sustainability still remains. We expect this will reflect in 2H GDP

data. This is especially likely in the run-up to the Communist Party’s Congress due in autumn 2017.

Meanwhile in the GCC, market interest remains on Saudi Arabia ahead of its first international bond is-

suance (page 2). There was limited new data in the bond prospectus, though we expect strong demand

for the debt. This issuance will be vital for reducing liquidity constrains in the short term.

As part of our drive towards ensuring up-to-date information from our clients at all times and based on UAE Central Bank's policies and regulations, we urge you to update your records by submitting complete and self-attested documents, as listed below:

• Valid Trade License

• A valid copy of government issued photo identification document of any partner(s) or

owner(s) including Ultimate Beneficial Owner(s) having ownership of %5 or more in the company

• Valid passport and visa copy of the authorized signatories

• Customer contact information update form - please make sure to update your contact

details such as physical address with valid P.O. Box, mobile / office landline numbers

and/or valid e-mail address

To update your information with ADCB or to know more about the above, please contact your Relationship Manager or alternatively call our 24/7 Commercial Banking Contact Centre at 800 SME 800 (800 763 800, toll Free within UAE)or +9714 4 4273951 (outside UAE)

Advantage of keeping your contact information updated:

• Receive real-time alerts / advices from ADCB of your financial transactions

• Receive real-time information on ADCB Banking policy changes

• Be informed about special offers and promotions on ADCB Commercial Banking

solutions

• Receive E-Statements from ADCB - reaches your e-mail inbox faster than traditional post

• Reduce risk of mail fraud and identity theft

Products & Services in focusNew Product Launch – “Mortgage Overdraft”

Whether you are looking to purchase your first property, grow your portfolio, or release equity out of your existing asset, ADCB can help you turn your vision into reality. Our primary focus is to support your strategic ambitions and business expansion. Our commercial banking team has in depth knowledge of our real estate solution suite and can advise you on how to take this forward. Currently we offer the following financing real estate solutions:

Lease Rental Discounting meets your medium to long term financial needs by offering loans against your future rental income

Commercial Property Finance offers financing to UAE Nationals and UAE registered busi-nesses to purchase a wide range of commercial properties located in UAE

Construction Finance Loan can be availed UAE Nationals for construction or development of commercial buildings

In addition to the Real Estate solutions listed above, we are pleased to announce the launch of a new product under the Real Estate umbrella – “Mortgage Overdraft” which is in principle an Overdraft facility against the mortgage/ collateral of a real estate property. Under this sub solution, we aim to offer an overdraft of 50% of the annual rental income with interest servicing monthly, quarterly or semi-annually depending on the rental schedules.

“Mortgage OD” offers you a flexible financing solution against secure collateral; key features are as follows:

Dubai RTA mortgage registration Dubai RTA has initiated the mortgage creation and release process through online portal for RTA registered vehicles / equipment’s. Previously, the mortgage creation and release was being physically coordinated directly with Dubai RTA. The bank in case financing the vehicle or equipment will be responsible for creation of the mortgage through this online portal. The bank will also be responsible for payment of the fees associated for the mortgage creation and release to Dubai RTA, online mortgage creation and release involves a fee of AED 100 on each aspect.

The online portal will ease the process of mortgage creation and release thus easing the finance processing and disbursals of loans.

Key Features of Mortgage OD

• Up to 50% of the annual rental income can be availed up front

• Overdraft Facilities up to AED 2 MN can be availed

• Covers a wide range of acceptable property type ranging from offices/ office building, retail outlets,

industrial properties, mixed use buildings, to villa’s residential properties

• Flexibility of availing part term loan and part OD structure, customization as per client requirement. Coexistence

of rental discounting loan and mortgage OD, for a client at a given point in time

• Eligible target profile – UAE nationals and UAE registered businesses

• Renewable facility, based on annual performance benchmarks

Channel in focus

At ADCB, now you can register for ADCB ProCash and boost your productivity using the new features:

ProCash – ADCB’s online commercial banking system just got better!

Credit Facility Summary giving users a 360 view of their product portfolio with:

• Full account summary

• Loan and facility information (Instalment amount, interest rate, next due date, etc.)

Cheque Book Delivery giving you the convenience of requesting and having the cheque book delivered at your doorstep through secured courier service

Consolidated Statement Download for the last 6 months

To register for ProCash or more information on the same, please contact your Relationship Manager or

alternatively call our 24/7 Commercial Banking Contact Centre at 800 SME 800 (800 763 800, toll-free

within UAE) or +971 4 427 3951 (from outside UAE) or visit any ADCB Branch.

Service Request Module facilitating users to submit requests like:

• Contact details update

• Trade license update

• Duplicate statement

• Balance confirmation letter

and much more . . .

Did you know that you can register for ADCB’s IVR service through ProCash - your one-stop online banking platform?

Just set up your Telephone Personal Identification Number (TPIN) instantly via ProCash using your se-curity token, and start enjoying the convenience of the IVR system.

3 simple steps:

1, Login to ProCash and go to IVR TPIN Services menu under Account Services

2, Enter an IVR TPIN of your choice

3, Enter the One Time Password (OTP, generated using your Token Device or received via SMS for Soft Token Users) and Submit

You can also register for the phone banking services by visiting any ADCB branch or by speaking to your Relationship Manager.

That’s it! Your ADCB IVR TPIN will be set.

To discover how quick and easy Commercial Banking Services can be,

call 800-SME-800 (800-763-800) 24/7 toll-free within UAE

or +971 4 4273951 from outside UAE and login using your TPIN.

ADCB’s automated phone banking (IVR) system offers a very secure banking experience over the phone. For all your banking requirements, our highly trained Commercial Banking tele-specialists are on-call 24/7 to assist you. No more waiting, no more long queues in branches; dial into our toll-free number – 800 SME 800 and enjoy the experience.

Some of the services offered include:

• Inquiring about your accounts, deposits and loans or associated solutions and services

• Reviewing the last 5 transactions on your account

• Requesting account statements or additional cheque books

• Updating your latest contact details like address, phone numbers and email address

• Updating your Trade License details

• Activating, blocking or replacing your debit card or credit card

• Sharing your suggestions and complaints to help us serve you better

• Queries regarding ProCash - ADCB’s online banking platform

And much more . . .

24x7 dedicated Commercial Banking Contact Centre and automated phone banking –

Customer corner(feedback / quotes / interview / suggestion / awards etc.)

ADCB wins three accolades for Retail and Commercial Bank-ing by the Asian Banking and Finance Awards 2016

Abu Dhabi Commercial Bank (ADCB) received three pres-tigious awards from Asian Banking and Finance, a highly respected financial publication based in Singapore. ADCB Commercial Banking has been awarded the “SME Bank of The Year” & “UAE Domestic Technology & Opera-tions Bank of the Year” awards for the distinctive propo-sition it offers commercial clients in the form of banking solutions, borrowing solutions, cash management, trade, treasury and investment banking. ADCB was also rec-ognized in the retail banking sector with the “Retail Inno-vation of the Year” award for its introduction of the Voice Biometrics initiative “ADCB VoicePass”, a first in the region.

ADCB “VoicePass” allows customers to easily be authenti-cated by the system using a customized vocal password.

Abdul Shakeel Abdul Hameed, Head of Retail Banking at ADCB, said: “ADCB has always been at the forefront when it comes to providing superior customer experience. The suc-cess of “VoicePass” is a clear indication that our customers appreciate the ease of authentication combined with high level of security afforded by biometric technology. We will continue to explore opportunities to bring such innovative services to the market for the benefit of all our customers.”

Customer corner(feedback / quotes / interview / suggestion / awards etc.)

“VoicePass” showcases ADCB’s ambition to individ-ually serve multi-cultural communities. For the first time in the world, a voice biometric program is avail-able in English, Arabic and Hindi, enabling ADCB cus-tomers to be the first in the region to benefit from using their voices to access their phone banking accounts.

Gopal Iyer, Head of Commercial Banking at ADCB said: “These awards are a recognition of our consistent strategy of supporting SMEs in the UAE. Despite a challenging market en-vironment, ADCB Commercial remains true to its philosophy of being “Open to Ideas, Open to Business”. We would like to thank our customers for continuing to place their trust in us.”

Jerry Mollenkramer, Group Chief Operating Officer in ADCB said: “It is our collective and consistent commit-ment to continuous improvement in operational and ser-vice excellence that have made winning this distinguished accolade possible. Such prestigious external recognition by our regional banking peers only serves to further moti-vate the team to both protect and progress ADCB’s lead-ing position as the number one bank of choice in the UAE.”

All Awardswww.adcb.com/about/news/awardsnew.aspx

Konstantinos DimitrelosCEO, Elias Technologies

As the CEO of Elias Technologies of Abu Dhabi I wanted to point out the superb ac-count management of my ADCB Account RM. He has shown time and again his re-sponses to my emails and voicemails to be the best I have experienced in the UAE.

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Outward remittance charge (India / GCC) at branch teller is AED 100 per transaction, while the same can be executed through ProCash for as low as AED 30 per transaction – a saving of 70%! For additional details, please get in touch with your Relationship Manager or speak to one of our Contact Centre Agents at 800-SME-800 (800-763-800).

ADCB Commercial Banking Solutions & Services: www.adcb.com/sme

Terms & Conditions: www.adcb.com/businessbanking/TermsandConditions/TC.asp

Charges & Fees: www.adcb.com/businessbanking/smebanking/quick-links/charges-fees.asp

Forms: www.adcb.com/general/applicationforms/BB_applicationforms.asp

ATM / CDM / Branch Locations: www.adcb.com/waystobank/home/branches/atm_branches.asp

Feedback & Suggestion: BBD@adcb.com

Trade Services: TFO_Servicedesk@adcb.com

ProCash Helpdesk: ProCash.Implementation@adcb.com

24/7 Commercial Banking Contact Centre: 800 SME 800 (800 763 800)

Quick Links

Offers - ProCashSave up to 70 % charges for online remittances

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