When we have a call and we don’t understand we can say: sorry, I didn’t get that. Could you speak more slowly, please?

When we didn’t understand the pronunciation we can ask for the security.

When we need to repeat the information we need say: Can you Repeat that (=say it again), please?

When we couldn’t understand the information we need say: sorry, I can’t hear you. Could you speak up (=speak more loudly), please?

I’m sorry, he’s on another call.I’m Afraid she’s not here at the moment.Can I take a message? (=you want to write down

a message from caller)Who’s calling please?Which company are you calling rom? person making a callI’m sorry, he’s in a meeting. Can I take a

message?Can I have your number?That’s right. Could you ask him to call me back?

It’s very urgent (= important to do quickly).