Combined Knowledge - Driving SharePoint Adoption and ROI with Apps and Mashups
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Transcript of Combined Knowledge - Driving SharePoint Adoption and ROI with Apps and Mashups
Copyright Combined Knowledge Ltd
How to Engage and Educate Your SharePoint Users
Copyright Combined Knowledge Ltd
Chris Casingena, BSc
Combined Knowledge
www.combined-knowledge.com
SharePoint trainer, lead designer for Support+ and CBT, technical editor for the Microsoft SharePoint 2013 Step by Step book by Penny Coventry and Olga Londer
Copyright Combined Knowledge Ltd
Agenda
A travelers guide to real SharePoint
experiences from around the world
Training and project experiences from a
variety of global businesses
Specifically how did these businesses
engage their workforce
A lessons learnt breakdown of each event
Copyright Combined Knowledge Ltd
Copyright Combined Knowledge Ltd
Philadelphia – USA
• Awareness from the start eliminates “I wish I knew that when…”
• Cheerleaders for a positive vibe
• Sit down with the delegate and show them how to use SharePoint to achieve their goals
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Copyright Combined Knowledge Ltd
Salt Lake City – USA
• Let Comms shout it from the rooftops rather than IT
• Don’t make things harder than they need to be e.g. HTML in pages
• “I missed the training!” Online training for users who could not attend the classroom
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Copyright Combined Knowledge Ltd
Chicago – USA
• Educate your workforce to be self sufficient
• Over-reliance on contractors
• Long term investment• Consider a introduction video for new users on your most popular sites
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Copyright Combined Knowledge Ltd
Hong Kong – ChinaSetting an example:
• Bring together regional figureheads
• Course introduction from an IT Director
• Regional go lives• Promotional gifts to take away
• Training for 3rd party products
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Copyright Combined Knowledge Ltd
Royston – UK
• Staggered go live • Pilot to drive discussion and ideas
• Importing historical data before go live
• Training adaptation based on feedback
• Mascot for branding became a support feature!
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Copyright Combined Knowledge Ltd
Wigan – UK
• Branded quick tip guides printed for users
• Train the trainer• Custom printed book and exercisescreated from their branded environment
• End user adoption through support+
• Photo booth on go live date for profiles
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Copyright Combined Knowledge Ltd
Strasbourg – France
• SharePoint user forum for discussing roles, tips and best practices
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Copyright Combined Knowledge Ltd
Wellington – New Zealand
• Consider the culture change, introduce SharePoint as a way of working, not a system – share by default
• Opportunity to break bad habits – ‘all files shared by default’
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Copyright Combined Knowledge Ltd
Stuttgart– Germany
• Global training delivered online for third party workflow products
• Custom slides, books and virtual environment (branded with custom code)
• Local language speaking trainers to support different language barriers
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Copyright Combined Knowledge Ltd
United Arab Emirates– Dubai
• 3rd Party Products• Typical for large organisations to allocate budget for these products for:
• Workflow• Security• Reporting• Integration
• Consider training for these products too
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Copyright Combined Knowledge Ltd
Skopje – Macedonia
• Users are trained on the customisations to their SharePoint environment
• Tip guides, Webinars and help videos hosted in SharePoint
• Where to train our users?
• The good• The bad• The ugly! (no joke)
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Copyright Combined Knowledge Ltd
Stupino – Russia
• When SharePoint doesn’t look like SharePoint - Strong branding
• Priming users with news and updates –what to expect and when!
• Tailored delivery in a clients SharePoint environment
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Educate
Training – Classroom and Online
Train the Trainer
Customisations to make training more relevant
Webinars
Books / Tip sheets
Just in time support
Conference
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Engage
Solve real problems
Blogs, Communities and Social feeds
Stakeholder investment from the top down
Marketing – internal communications
Education and understanding potential
Does this method work?
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“The course was great!We received very positive feedback. Chris Casingena is an absolute delight! He was very engaging, entertaining, and knowledgeable.Thanks again for a great class experience!” “Thanks also for a superb
course – it was very well
structured and delivered
very clearly. It’s one of
those courses you come
out of, feeling that you can really get started.”
“I like the labs and the explanations a lot. You are
very informed about what your teaching and it is very
evident you teach with passion. It was really nice that
I could keep up with you when you were doing the
Demo's so I could engage myself and follow along.
Especially since they were not pre-canned
presentations.” “Thank you Chris, this was exceptional. You have made it very clear what the impact will be of making this change and the reverberations.
Once again I am impressed that Combined Knowledge managed to cram in 48 hours into a
“normal” day.”
“Chris is a great course leader - he really does know his stuff and was very helpful.”
“Hi Rob, Chris
Thank you for the webinar. It was most enjoyable and all the sections relevant in how SharePoint is used in the business.”
Helen: Thank you!!!Helen: Hands clapping!!!Helen: Hee Hee.
Chris Casingena: You’re Welcome! Helen: Yay! BIG Thank you!
“I would also just like to say that Chris was
absolutely great and there was no question
he couldn’t answer and if we do roll out
this training I would definitely want him to
be the trainer.”
“Chris is an excellente teacher!For sure I will recomend the combined knowledge for my IT Director.”
“Although there is no official course feedback, I would like to say that Chris was good and made the course interesting. I hope to attend more courses where Chris is the presenter. I actually came away with everything answered.”
“I thought the tutor was brilliant, and one of the best I've come across. I thought his manner was superb and as a new user I found it very easy to follow”
“Hi Chris,
Thanks for an amazing
course - we are talking
about SharePoint today
and I know so much!”
Copyright Combined Knowledge Ltd
Thank you for attendingComing up next…
Expert Panel