Combating the IT Monsters That Keep You Up at Night

© 2017 Unitrends 1#1 All-in-One EnterpriseBackup and Continuity

Combating the IT Monsters That Keep You Up at Night

Joe Noonan, VP Product Marketing

© 2017 Unitrends 2

What do the IT monsters look like?

© 2017 Unitrends 3

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What Backup and Recovery Challenges Are You Facing?

They seem to lurk everywhere…

Source: Unitrends 2016 Survey (N=898)

© 2017 Unitrends 4

10xGrowth in Servers

50xGrowth

in Data

75xGrowth in

Files

1.5xGrowth in IT Admins

Source: The IDC Digital Universe Study.

Data is increasing but IT professionals are not.

OVER THE NEXT 10 YRS

© 2017 Unitrends 5

Office 365 data lives in a Microsoft Azure Cloud, not on your own server

Deleted email is gone after 14-30 days—totally unrecoverable

Deleted SharePoint & OneDrive files are gone after 186 days

Most lost data is due to user error

Users can choose to permanently delete files & email

The monsters live in the cloud too!

32% of companies have lost data in the cloud1

1January 2013 SaaS report by the Aberdeen Group

Sources of Data Loss

User Error Hackers

Closing an Account Malicious Deletion

Third-Party Software

© 2017 Unitrends 6

Even your friends can be IT monsters sometimes!

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New threats are prevailing!

http://www.unitrends.com/docs/papers/beginner-s-guide-to-ransomware

© 2017 Unitrends 8

50% of business attacks paid more than $10,000

20% paid more than $40,000

© 2017 Unitrends 9

Downtime can be more costly!

$700B lost in 2016

© 2017 Unitrends 10

How can I be safe from them?


1. Align recovery with the business

2. Focus your strategy

3. Kill complexity

4. Get IT Resilience from analytics and automation

5. Understand your support structure

5 Ways to Combat the IT Monsters (and Be a Hero)

Align Recovery to the Business


• Is it backed up?

• Was it replicated?

• Is retention set?

• Will it recover?

Data focused

Answering the right questions


• How much data will I lose?

• How long will I be down?

• Is my data going to the right places?

• Can I go back in time just enough?

• How do I make backup a better ROI?

• How do I control infrastructure costs?

• How do I keep applications performing?

• How do I control access?

Business focused

Answering the right questions


Focus on individual backup tasks, not business requirements

Leave IT blind about recovery compliance

No confidence in achieving or communicating SLAs

Act only as a cost (insurance policy) rather than a value driver:

Increase productivity

Reduced infrastructure costs

Proactive analytics

Challenge: Most solutions are not business focused

Focus Your Strategy


Protect your ideas/business

Align continuity with criticality

Protect Everything You HaveWhich workloads matter the most?


Cold

High Downtime

Low Cost

What meets your budget and business requirements?

Hot

No Downtime

High Cost

Warm

Little Downtime

Medium Cost

Kill Complexity


Complexity

More Vendors

More Management

Less Security

Less Flexibility


Vendor Complexity

Management Complexity

Backup Server / Media Server

Backup Proxies

Backup Repositories

Dedicated WAN Accelerators

Dedicated Management Servers

Dedicated Monitoring & Reporting Servers

Backup Architecture Complexity


The New World Approach

Hardened, Linux Backup Appliances

vs.

Windows Backup Software

Get IT Resilience from Analytics and Automation


Protect Secure Test Detect Recover

5 Ways The Right Backup Solution Fights Ransomware



5 Ways The Right Backup Solution Fights Ransomware


Recovery Analytics and Automation

Old World• Praying that backups recovered successfully

• Scrambling during DR exercises

• Rarely, if ever, testing DR

• Spending hours creating manual DR reports

New World• Fully automated, application-level testing and failover

• Proactively uncover recovery issues for physical & virtual

• Business-level DR compliance report automation

• Needed for local, DR site, and Cloud


Data integrity checks

Mount a database

Screenshot verification

N-Tier application analytics

Examples


Boot order sequencing for N-tier applications

What automation technology is required?


Application-specific integrity verification


*Not a complete list!


Network automation to isolate from production

Virtual network assignment

Network remodeling

Re-IP



Compliance reporting for business stakeholders




Analytics Built for Threat Detection


• Uses adaptive & predictive analytics against backup data

Designed to search for ransomware threat conditions

Proactive alerts are sent when ransomware conditions are detected

Proactive Ransomware Detection

Understand Your Support Structure


Unitrends Topic

Presentation Name | Date 2016

You’re not alone!


Unitrends Topic


Bias: Fewer is simpler. Simpler is better.

Are they proactive or reactive?

Are they responsive in social media?

Understand Vendor Dependencies

How Can Unitrends Help?


Unitrends Topic

Presentation Name | Date 2016All-in-OneEnterprise Backup andContinuity

Old World• More vendors; more finger pointing, more management

• More work setting up and constantly tuning

• Limited continuity; little or no recovery assurance

• Windows deployment malware susceptible

• Fragmented & lower customer satisfaction; more worries

New World• One vendor; one throat to choke

• Less work - rack, connect, and go

• Local & cloud continuity with recovery assurance

• More security; purpose-built hardened Linux

• Unified & higher customer satisfaction; more confidence


Unitrends Topic


Have Less: The Ruthless Pursuit of Simplicity

Old World New World


Unitrends Topic

Presentation Name | Date 2016UnitrendsCloud

Old World• Third-party cloud vendors

• Limited or no DRaaS

• No recovery assurance

• Limited retention; more worries

• No SLAs, more worries

• Network bottlenecks

New World• No finger-pointing; less management: single vendor

• Physical & virtual DRaaS

• Industry only physical & virtual recovery assurance

• Infinite retention available; more confidence

• 1 hour recovery SLA available; more confidence

• WAN optimized & Rapid Data Seeding

WANOpenVPN

w/Throttling

OR


Unitrends Topic

Presentation Name | Date 2016CustomerObsessedSupport

Old World• Support only for Windows binary software

• 7x24x52 support optional

• Holistic CSAT low; claimed CSAT high

• Off-shored and outsourced

• Reactive to issues; slow to resolve

New World• Holistic support for all-in-one backup & continuity

• 7x24x52 support only

• Holistic CSAT > 98%

• 100% US-based; co-located with R&D

• Proactive resolution through predictive analytics


Unitrends Topic


Define Analyze Report

New in v10 – JUST ANNOUNCED TODAY (GA in June)Align IT with the Business with End-to-End SLA Management


Unitrends Topic


Define Your SLAs


Unitrends Topic


Analytics and Compliance


Unitrends Topic


1. Align recovery with the business

2. Focus your strategy

3. Kill complexity

4. Get IT Resilience from analytics and automation

5. Understand your support structure

Summary: 5 Ways to Combat the IT Monsters (and Be a Hero)


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Combating the IT Monsters That Keep You Up at Night

Technology

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