Columbia University

Data source

LibQUAL Service Quality Survey

– Administered on a three-year cycle since 2003– Adequacy Gap Scores from the 22 core questions– Adequacy Gap Score = Perceived Score – Minimum Score

Cornell Liaison Institute

Overall Core 22 Item Score - Faculty

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

Affect of Service Dimension Score - Faculty

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

Information Control Dimension Score - Faculty

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

Library as Place Dimension Score - Faculty

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

Making electronic resources accessible from my home or office

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

IC-1 - Faculty

A library website enabling me to locate information on my own

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

IC-2 - Faculty

The printed library materials I need for my work

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

IC-3 - Faculty

The electronic information resources I need

2003 2006 2009 2013

Perceived 1 2 3 4

4.25

4.75

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75LP-4 - Faculty

Modern equipment that let’s me easily access needed information

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

IC-5 - Faculty

Easy-to-use access tools that allow me to find things on my own

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

IC-6 - Faculty

Making information easily accessible for independent use

2003 2006 2009 2013

Perceived 1 2 3 4

4.25

4.75

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75LP-7 - Faculty

Print and/or electronic journal collections I require for my work

2003 2006 2009 2013

Perceived 1 2 3 4

5.25

5.75

6.25

6.75

7.25

7.75

8.25

8.75

IC-8 - Faculty

Open-ended question sentiment analysis

Positive Negative Neutral Mixed

1. Affect of Service 25 10 0 132. Information Control 12 44 9 193. Library as Space 5 22 2 74. General 14 1 4 95. About the Survey 1 7 4 1

Total 51 78 18 34

“The specialist support is excellent.“

Assistant Professor, History

Quality of Resources: Excellent; Quality of Librarians: Outstanding; Quality of Facilities: Excellent.

Professor, Sciences

The librarians (from Butler, TC, Science and Engineering, Digital Humanities Center, and RBML) who've helped me with teaching and research projects have been consistently smart, responsive, and fantastic. I can't say enough about what great partners they are.

Lecturer, Humanities

I'm extremely grateful to Butler for being at the forefront of the digital humanities, and for enabling me to do my research and writing from everywhere in the world.

Professor, Humanities

Columbia libraries are a gold mine to me and I greatly appreciate the materials I can get access to and the assistance I get as and when needed.

Adjunct Faculty, International and Public Affairs

The things I am most worried about are: de-accession of print publications, moving books offsite, and repurposing library space for either study spaces and digital projects. Everybody, myself included, likes digital resources, but to me a library is a place that houses BOOKS. Keep Butler this way!

Professor, Humanities

Potential areas of impact

• Independence and sufficiency• Interface• Discovery• Self sufficiency• Independence