Colt: An · PDF fileNetwork Services Colt: An overview 4 • 187,000+ km of LDN,...

Colt: An overview

Col t : An overv iew

Who we are


01

Why choose Colt?

3

Our Customers: Large multinational companies, midsized businesses, wholesale

customers and channel partners

Access and use: Network and voice

services and solutions

Supported by: World class infrastructure and the most customer oriented

people in the industry

Giving them: Security and confidence that comes with knowing their

essential services are in good hands

Allowing them: To focus on their business priorities

Network Services

Col t : An overv iew 4

• 187,000+ km of LDN, metrofibre and subsea & terrestrial leased capacity

• 49 MANs across 28 countries

• 200 connected cities

• 24,000+ direct fibre connected buildings

• 582connected 3rd party data centres

Assets Overview

Colt provides a range of data connectivity products and services from simple broadband access to complex managed networking solutions. Colt operates in 28 countries across Europe, Asia and the U.S with metropolitan area networks in 49 major cities as well as direct fibre connections into more than 24,000 buildings worldwide.

Services

• Managed Networking (e.g. Ethernet private networks, IPVPN)

• Bandwidth services (including High Speed Services, Internet Access and Cloud inter-data centre connectivity)

Benefits

• Extensive European network reach provides same service experience anywhere in Europe

• Range of Infrastructure and fully managed network services provides tailored solutions for customers

• Award winning Ethernet services portfolio

Voice Services


• Over 20 billion voice minutes billed in 2013

• 86 active countries connected

• 60,000 installed TDM ports

• 3,000 installed VoIP ports

• 900k IN access numbers

Assets Overview

Colt Voice portfolio delivers reliable and affordable carrier and enterprise business grade services to both enterprises and Service Providers (Carriers, Cloud Service Providers). We can provide traditional telephony services and also help customers transition from legacy telephony over to the increasingly popular Voice over IP services.

Services

• Traditional lines & calls

• SIP trunking and UC solutions (VoIP Access, Carrier VoIP, IP Voice Solutions)

• IN Services from Service numbers up to contact centre solutions (Basic IN, IN VAS)

• Carrier Voice Services (White Label Voice solutions for carriers and service providers

Benefits

• Business-grade Voice solutions to support business processes

• End-to-end customer experience across Western Europe and Asia

• Simplified, consistent Voice services across multiple geographies

Underpinned by our world-class network


• 187,586 km of LDN, metro fibre and subsea & terrestrial leased capacity connecting 28 countries across 3 continents.

• 200 connected cities; Metropolitan area networks in 49 cities

• 24,000+ buildings directly connected

• Single end to end SLA

• Consistent user experience

• Single view of service activity and performance

• Ability to rapidly change your network and IT services as business needs change

• 24/7 operational management

With local support and knowledge in your language, where you need it


Worldwide Offices • Austria • Belgium • China • Denmark • France • Germany • Hong Kong • Ireland • India • Italy • Japan • Netherlands • Portugal • Romania • Singapore • South Korea • Spain • Sweden • Switzerland • UK • US

ES

FR

PT

DK

IE

BE NL DE CH

IT

AT RO

SE

IN

UK

US

SG

SK JP

HK

CH

Colt ISO Management Systems

Colt has established a number of industry recognised management systems across its operations, certified against internationally recognised standards.


ISO9001

Quality Management Systems (QMS)

ISO27001

Information Security Management System (ISMS)

ISO14001

Environmental Management System (EMS)

ISO22301

Business Continuity Management Systems (BCMS)

International

Organisation for

Standardisation

Why customers choose Colt


02

Why Colt are right for your business


Give you choice on how you consume, provision and manage services

Focus on service rather than just the technology behind it

Support your transition to cloud-enabled services

Have the in-country knowledge, language and expertise to

help you

Integrate solutions for those requiring specialist/multiple services.

Deliver a seamless, consistent service across geographies and technologies

What our customers say


“ By adding Colt services to our Unified Communication and IP Telephony portfolio, we increase the quality and diversity of the services that we are able to deliver to our customers, enhancing our overall value proposition.”

Jordi Nelissen, CEO, Fuzer

“ Colt has proven to be the ideal partner because of their breadth of service provision and their willingness to be flexible”

Ciarán Jones, VP, Operations at TNS

“ Colt’s telecoms and data networking technologies have supported our rapid growth. Colt understands our requirements from the ground up and is always responsive, which is very convenient for us.”

Florian Schürfeld, IT Manager, trivago

“ We felt, given Colt's healthy track record with our existing network that we could trust them to deliver the quality and reliability we needed.”

Graham Warren, Network Director, Eurovision

Some of the customers that trust Colt


Some of the industries we serve


Government Legal Capital Markets

Cloud Providers Media Operators Healthcare

Financial

What makes us different


03

Why customers have a different experience with Colt


We specialise in Network and Voice services

We combine scalable assets & services with consistent systems and processes

We put customers first with flexible solutions and flexible commercials

We make the delivery and integration of IT easier for customers

Seamless service across geographies and technologies

24/7 Customer support in 16 languages and regulatory knowledge available

Thankyou For your time

Supplementary slides


04

Colt’s Vision and Values

Our vision

To be the most customer oriented business in our industry

Our values



Colt ownership

Colt was founded in 1992 by Fidelity: its ultimate parent company was first quoted on the London Stock Exchange in 1996 and was a constituent of the FTSE 250 Index.

In December 2014, Colt completed the acquisition of KVH, an infrastructure based service provider in networks and data centres across Asia - this partnership strengthens Colt’s ability to meet the demand from customers for seamless solutions on a global basis.

Colt Group S.A. was delisted from the London Stock Exchange in September 2015 after the Fidelity Offer to acquire the minority shareholding not held by Fidelity was made unconditional. Colt Group is now privately owned by FMR LLC and FIL Limited.

An ongoing journey


1992:COLT established

1993:First customer

connected in London

1996: Listed on LSE & NASDAQ

& began expansion into

Europe 2002: 15,000

customers

2004: Shared Services Centre in India opens

2005: Network expands to

32 cities

2006: Barcelona Customer

Service Centre opens 2014: Acquisition

of KVH – expansion into

Asia Pacific

2015: Privately owned by FMR

LLC and FIL Limited.

2015: Carl Grivner joins

as CEO.

2014: Launched

industry first Modular MSP (multi-service

platform)

Colt Executive Leadership Team


Hugo Eales

Chief Financial Officer (CFO)

Caroline Griffin Pain Company Secretary & Legal Counsel

Paul Musson Chief People Officer (CPO)

Carl Grivner Chief Executive Officer (CEO)

Rajiv Datta Chief Technical Officer (CTO)

Rogier Bronsgeest Chief Customer Experience Officer (CCEO)

Ernest Ortega Chief Revenue Officer (CRO)

Akber Jaffer Chief of Staff

Colt at a glance


24k+ Buildings directly

connected

200 Cities connected

16 Languages

supported by 24/7

customer service

500+ Network to Network

interfaces

50+ Industry awards

25k+ Customers

4k+ Employees

187k+ LDN, metro fibre

and subsea &

terrestrial leased

capacity

86 Countries in which we

deliver services to end-

user customer sites (On-Net or via partners)

Why choose Colt?


Customers come first : We supply our customers with what they need to become better at what they do. Services and Solutions

Highly available services, managed and monitored 24x7 by trained, experienced support staff.

Quality services, available 24/7

Flexible solutions, flexible commercials. High speed, automated and scalable services. Flexibility, scale and speed

Common platform and processes to deliver consistent services. Consistency

across locations

We focus on information intensive industries across cities in Europe, Asia and North America. Focus

Breadth and depth of our network means we can support services on both a local and international level. Asset Location

Colt: An · PDF fileNetwork Services Colt: An overview 4 • 187,000+ km of LDN,...

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