San Antonio College Announces Printer Update

0808I S S U E

A U G U S T2 0 1 6

Q U A R T E R LY

J O U R N A L O F

C O L L E G E

T E C H N O L O G Y

This IssuePrinter Update P.1

Desktop Replacement P.2

eCl ips/AccuTrack P.3

Onl ine Cert i f icat ion P.4

uarterlyOTSQ Faronics Power Save To reduce energy consumption, a product called Faronics Power Save has been installed on nearly all computers at San Antonio College. This Power Management Software determines when computers are inactive and automatically sets the unit to sleep mode (low power state). In addition, after 10PM computers are turned off to reduce energy consumption. Powersave is now installed on 2741 computers, including employee and student labs. In July 2016, the system reported 273 MWh in energy savings and over $24,000 in cost savings. If you have any questions, comments or other suggestions on what we, the San Antonio College community can do together to reduce our environmental impact, please email us at sac-it@alamo.edu.

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We’re excited to share that the Xerox Printers at San Antonio College were successfully upgraded. The project was led by District Finance & Administration in close coordination with District Information Technology Services and Campus Technology Services. The project began on August 2nd and was successfully completed on August 10th, 2016. Under this project, 71 Xerox printers were upgraded at the SAC campus. Online Training Videos are available in Alamo Talent for employees who are interested in learning more about the use of these printers. The new devices have modern print capabilities and are more reliable and equipped to meet increased printing loads on campus.

In addition to printer deployment, Office of Technology Services staff worked in conjunction with a district-wide implementation team to effectively plan ongoing support and maintenance. Similar to the prior service agreement, Xerox will proactively manage and monitor

printers and send service alerts to the Xerox Help Desk. Automatic alerts will be generated for low toner, paper jams, print volume counts and out-of-paper messages. All printers will continue to have “secure print” capability to manage printing of confidential information.

For service, supplies or assistance, users are encouraged to contact

Xerox Helpdesk at 1-855-281-6196 and follow the prompts to

reach Xerox support. Please make sure to have your

printer model, serial number and printer location handy before

calling. If the Xerox Helpdesk is unable to resolve the issue, the

Xerox helpdesk will provide you with a reference number and escalate

the issue to an onsite DocuCare Associate (DCA). Office of Technology Services will continue to work closely with District Support Operations to ensure an excellent printing experience. As SAC strives towards our eco-centric goals of campus-wide sustainability, users are encouraged to be responsible and print only what is absolutely necessary.

Featured Project in Motion Centralizing File SharesAs part of a District-wide

initiative, Office of Technology

Services is working with District

Information Technology Services

towards migrating all existing

network file shares to a more

reliable, centralized, consistent

file share repository (shared file

storage). As a user, you will be

able to securely store, collaborate

and share information. The

new storage infrastructure is

more robust and will satisfy high

demand of real-time traffic.

Start: 1/25/2016Expected Completion: 5/2017Status: In Progress

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Added Security Defense with MalwareBytes

New HP Staff & Faculty Desktops!

TRACKING TECHNOLOGY SERVICES IT Help Desk Statistics

Help Desk Service TicketsMAY 2016 -- JULY 2016

Top Five ServicesMAY 2016 -- JULY 2016

Malware continues to soar and threaten business and home personal computers by infecting

them with clever and sophisticated malware such as Ransom Ware. To protect against such

malicious attempts, home personal users can download a free version of Malwarebytes located

at https://www.malwarebytes.com/antimalware. This Anti-Malware software is free for home

users and is an effective solution. A frequent question from many users is why is Malwarebytes

needed if a current anti-virus software is already in place? The answer is simple; while most

computer viruses and anti-virus software haven’t changed much, the methods with which cyber

criminals are incapacitating and corrupting our systems have. Malware is not simply a virus

spread by email attachments, but a self-propagating malicious software infecting computers

because of the lack of improvement on security controls. Most traditional anti-virus solutions are

not able to detect malware such as Zero-day (unknown) types of malware exploits. Since there is

no one tool capable of catching all weaknesses, the most reliable approach is a layered system

searching for dangers from multiple angles. It is recommended that individuals use an Anti-

Malware software as an added layer of protection to complement their anti-virus software.

SAC Tech Store Grand OpeningStudents, Faculty and Staff at

Alamo Colleges can make their

technology purchases and have

questions answered right on the

SAC campus at the SAC Tech

Store, conveniently located

at the corner of N. Main Ave

and E. Park Ave. The store is

an Apple Authorized Campus

Store but will also sell other

technology products, such as

Dell, Computer Accessories,

including cases for tablets, cell

phone covers, headphones,

media storage and more. In

store services include computer

repair, trade-in, free technology

workshops and a showcase

of trending technologies. The

store is officially set to open

on August 25th, 2016 between

10:00a.m. and 11:00 a.m.

The Technical Support Services team is

actively working on implementing two

desktop replacement plans on campus.

Per District-wide procedure, desktop

computers for Staff wil l be replaced on

a five year cycle as allowed by funding

and 20% of the computers for Faculty are

replaced every fiscal year via a District

Budget. The OTS department identif ies

and targets the oldest machines first, to be

replaced as part of these plans. The new

systems, the HP EliteOne 800, wil l arrive

on campus this summer. These are all- in-

one, 23 inch computers that wil l contain

the new Windows 10 operating system as

well as Microsoft Office 2016. With the new

software, our clients wil l receive a boost

in productivity with easier collaboration

features. For technical assistance, contact

our College Help Desk at (210) 486-0777.

For training assistance, employees can vis i t

the Instructional Innovation Center at Moody

Learning Center 712.

Desktop Replacement Plan 2016 SummaryType PC Laptop iMac TotalsStaff 42 4 6 52Faculty 77 4 5 86

Grand To t a l 138

Like us Facebook.com/SACTechConnect

Follow us Twitter.com/SACTechConnect 3

They are shor t inst ruct ional v ideos that descr ibe how to use var ious systems and serv ices

avai lab le at San Antonio Col lege. eCl ips are avai lab le any p lace at any t ime.

CHECK OUT THESE FEATURED ECLIPS BROUGHT TO YOU BY YOUR FRIENDS IN OTS!

W H AT A R E e C L I P S ? W H AT A R E e C L I P S ?

How to Order Xerox Supplies

How to Order GoPrint Supplies

How to View Your Concourse eSyllabus

http: / /bi t . ly /ViewYourEsyl labus ht tp: / /bi t . ly /OrderXeroxSuppl ies ht tp: / /bi t . ly /OrderGoPrintSuppl ies

For a fu l l l is t ing of v ideos, v is i t the eCl ips websi te : www.alamo.edu/sac/OTS/eCl ips

Knowing about technology

services is important to

those new to San Antonio

College. To that end, OTS

has put together a Student

Technology Resource Guide

focused on key technology

services available at our

College. The Student

Technology Resource Guide

is available online and will

also be distributed to all

students in the form of an

email through ACES. The

guide is easy to read and

jam packed with technology

updates, services and tools

including information about

ACES, Canvas, Technical

Support, Computer Labs and

Loaner Equipment. Faculty

members are encouraged

to inform students about

the availability of this new

resource guide and the

importance of regularly

checking their ACES email

account. Faculty can also

link this resource from their

online courses and make it

available to the students:

www.alamo.edu/sac/

StudentResourceGuide/

For technical assistance,

please visit our Instructional

Innovation Center located at

MLC 712.

Student Technology Resource Guide Coming This Fall!

AccuTrack

Search Folders in Outlook Managing and maintaining emails can prove to be an overwhelming

task at times. Microsoft Outlook provides a great way to help

save time and aggravation by offering virtual folders that display

emails matching specific criteria, called search folders. To create

a new search folder, use the Control + Shift+ P shortcut key.

Select “Create Custom Search Folder,” then type a name for your

folder in the name field. Next, click criteria and select your desired

customizations and click OK. Then, click the browse button to select

which folders you would like to include in your custom search folder.

Once you are done, click OK and Outlook will add your newly created

custom folder to your folder view.? DID YOU

KNOW

SAC has adopted a new computer lab tracking software called AccuTrack in replacement of the

previous lab management software - LabTrac. The new solution is feature rich and versatile.

Beginning, Summer 2016, Office of Technology Services has been working on installing AccuTrack

on all open computer labs. Utilizing this new tool, lab managers will be able to generate reports on

computer lab visits, including important information, such as application usage, peak hours and days of

the week for higher traffic.

OFFICE OF TECHNOLOGY SERVICES CONTACT INFORMATION Helpdesk 210-486-0777OTS Phone 210-486-0030 www.alamo.edu/sac/otssac-helpdesk@alamo.edu 1819 N. Main Avenue San Antonio, Texas 78212

OTS Quarterly Issue 08 AUGUST 2016

INSTRUCTIONAL TECHNOLOGY TRAINING - Regis ter Today in AlamoTalent !

In an effort to continuously improve and enhance Online Teaching Certification program, the Instructional Technology Services unit worked with our Sister Colleges to revamp the Online Teaching Certification course curr iculum. The new Cert i f icat ion training wil l be cohort-based and piloted this Fall 2016. We expect the program to fully go live mid Fall 2016.The new eight-week Online Teaching Certification course is designed to provide faculty an “online student experience” while exploring a rich variety of topics including instructional design theories, active learning strategies, multimedia and strong

assessment practices. During the course, faculty will also have opportunities to collaborate with peers and receive actionable feedback for immediate application to their online course. Furthermore, prior to teaching an online course, faculty must also complete a training workshop on the use of Canvas and Applying the Quality Matters Rubric course. Before receiving a certificate of completion, faculty members will be invited to participate in a faculty centered peer-review process designed to certify the

qual i ty of the onl ine course.

For more informat ion, please

contact the Instructional Innovation

Center at 210-486-0035.

Online Certification Gets A Facelift! Directory Updates

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To register: Login to ACES > Employee tab > AlamoTalent > Search for the training title > Click desired title to view available sessions > Scroll down to view dates > Click Request to the right of the date and time of your choice

4DX Overview Fri 8/19, 8:30 AM

Fri 9/9, 9:30 AM

Thurs 9/15, 2:30 PM

Fri 10/21, 8:00 AM

Fri 11/11, 2:00 PM

my4DX.comFri 8/19, 10:30 AM

Fri 9/9, 11:30 AM

Thurs 9/15, 4:30 PM

Fri 10/21, 10:00 AM

Fri 11/11, 4:00 PM

01 Faculty Online Certification

Mon 9/5, 8:00 AM

Mon 10/24, 8:00 AM

Canvas 0: Canvas for Faculty (Online)

Fri 9/2, 9:00 AM

Mon 10/3, 9:00 AM

Tues 11/1, 9:00 AM

Adobe X Professional

Tues 9/13, 5:30 PM

Wed 10/12, 3:00 PM

Thurs 11/10, 11:00 AM

“ACCESS”-ERIZE Your Course!

Thurs 9 /1, 10:30 AM

Mon 10/17, 5:30 PM

Wed 11/9, 3:00 PM

BioSig ID Training

Wed 9/7, 4:00 PM

Thurs 10/13, 11:00 AM

Wed 11/2, 9:00 AM

Blackboard Collaborate

Thurs 9/8, 8:00 AM

Mon 10/10, 3:00 PM

Tues 11/8, 9:00 AM

Concourse: Faculty/Adjunct Faculty

Mon 9/26, 8:30 AM

Tues 10/25, 6:00 PM

Tues 11/29, 3:30 PM

Turning Technologies

Clicker Basics

Tues 9/20, 3:30 PM

Thurs 10/27, 9:00 AM

Wed 11/12, 1:00 PM

Unless otherwise noted, workshops are held at the MLC 712 Instructional Innovation Center (IIC).

F E A T U R E D T R A I N I N G

Applying the Quality Matters Rubric (face 2 face) Sat 8/13, 8:00 AMFri 9/16, 8:00 AMFri 10/7, 8:00 AMFri 11/18, 8:00 AM

Applying the Quality Matters Rubric (Online 2 Wk Session) Thurs 9/1 - Wed 9/14 Thurs 10/13 - Wed 10/26 Thurs 12/8 - Wed 12/21

Canvas Quickie for Face- to-Face Teaching Faculty Grade Book FocusTues 8/16, 9:30 AMMon 9/5, 10:00 AMWed 9/14, 2:00 PM Thurs 10/6, 10:00 AM

As you prepare to start

the new term, we ask that

you validate and update

your contact information

available within the campus

telephone directory located

on our college website. If

you find corrections you

would like made, please

submit a Footprints ticket.

For assistance, feel free

to contact the College

Helpdesk at 210-486-0777.

Make sure your

colleagues

and students

can find you!