Collaborative Teaching of ERP Systems in International Context
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Transcript of Collaborative Teaching of ERP Systems in International Context
COLLABORATIVE TEACHING OF
ERP SYSTEMS IN
INTERNATIONAL CONTEXT
Jānis Grabis1, Kurt Sandkuhl2, Dirk Stamer2
1Institute of Information Technology, Riga Technical University, Kalku 1, Riga, Latvia2 Chair of Business Information Systems , University of Rostock, Albert-Einstein-Straße 22, Rostock, Germany
[email protected], {kurt.sandkuhl, dirk.stamer}@uni-rostock.de
Outline
• Background and objective
• International ERP case
• Technical approach
• Observations
• Conclusion
2
Background
• ERP systems in higher education
• Study materials provided by ERP vendors
– Step-by-step
– One does it all
• International collaboration
3
Literature Review
• Standard introductory curriculum– Magal and Word (2012)
• Skill requirements of ERP graduates– Boyle and Strong (2006)
• Integrated approach– Hepner and Dickson (2013)
• Different roles involved– Theling and Loos (2005)
• Global context– Pawlowski and Holtkamp (2012)
4
Objective
• To elaborate an international ERP
teaching case and to reflect on initial
experiences in collaborative studying of
the ERP systems
– Didactical approach to studying ERP systems
– Technical approach
5
International ERP Case
• Extension of the standard GBI case
• Activities are distributed among students
in different countries
• Focuses on sales and distribution process
6
Learning Objectives
• Strengthening general ERP usage skills
• Strengthening knowledge of the sales and distribution process
• Ability to track the process execution progress
• Improving communication skills and foreign language skills
• Business process execution in the collaborative setting
• Understanding of roles and user permissions in ERP systems
7
Extended GBI Case
8
GB
I Ger
man
yG
BI B
PO
Pla
nt
resp
on
sib
leSa
les
per
son
War
eho
use
em
pl.
Bill
ing
cler
kA
cco
un
tan
t
Create Inquiry
Create Quotation
Create Sales Order
Check Stock Status
Create Outbound Delivery
Change Outbound Delivery
Create Invoice
Display Billing
Post Incoming Payment
• Main GBI
company
• Outsourcing
partner GBI BPO
• Sales and
distribution
process starting
Technical Approach
• Design of instructions
• ERP setup
• Role setup
• Learning process
9
Instructions’ Template
10
Create empty inquiry
Customer master
Select customer
Input purchasing
number
Select products
Price the products
Determine expected
order valueSave inquiry
Inquiry document
Customer request is received
Nr Data item Value Description
Task 1
1 Inquiry type IN A classification that
distinguishes between
different types of sales
document.
2 Sales org. US East An organizational unit
responsible for the sale of
certain products or services.
3 Distribution
channel
WH
4 Division Bicycles
Tasks 2, 3, 4
5 Customer <customer> Customer from the initial
data of the assignment
6 PO number <any string> Number that the customer
uses to uniquely identify a
purchasing document
7 PO day <today’s
date>
8 Valid from <today’s
date>
The date from which the
inquiry is valid.
9 Valid to <today’s date
+ 30 days>
The date till which the
inquiry is valid.
10 Inquiry
items
<product
name>
<quantity>
Product name and quantity
from the initial data of the
assignment
Integration Scenarios
11
ERP client
Company code
Main unit BSP
ERP client
Company code A
Main unit
Company code B
BSP
ERP client A
Company code A
Main unit
ERP client B
Company code B
BSP
ERP client A
Company code A
Main unit
ERP client B
Company code B
BSP
B2Bgate-way
a)
b)
c)
.
Roles
Company Role Activity
GBI
(Z_GBI_RTU_
ROLE_A)
Plant rep. Create new customer
Create quotation
Create sales order
Check stock status
Billing Clerk Create invoice
Accountant Post incoming payment
GBI BPO
(Z_GBI_RTU_
ROLE_A)
Sales person Create inquiry
Warehouse Emp. Create outbound delivery
Change outbound delivery
Procurement
12
Collaborative Learning Process
13
• Introductory lecture
• Teams are formed
• Individual assignmentKick-off
• Initiated by GBI BPO
• 2 working days per activity
Process execution
• Joint report
• QuestionnaireEvaluation
Fall 2014 Results
• 46 students in 7 teams
• All 7 teams completed 2 out of 3
exercises
• 3 teams did not complete one of the
exercises
– Incomplete master data setup
– Lack of coordination in inventory
replenishment
14
Observations
QuestionStrongly
AgreeAgree Disagree
Strongly
Disagree
International ERP was a more interesting way of studying
than traditional exercises
36 42 19 3
Completing International ERP exercises was more complex
than completing the standard GBI exercises
46 43 11 0
Completing International ERP exercises required more in-
depth understanding of SAP ERP than completing the
standard GBI exercises
43 46 9 3
Completing International ERP exercises improved my
understanding of SAP ERP system
39 39 11 11
Having specific roles in the process execution improves
understanding of the way enterprise applications work
36 33 19 11
Communication with your other teams was positive 28 47 19 6
International ERP improved my collaboration and problem-
solving skills
17 47 25 11
International ERP consumed more time than I expected 78 14 8
We needed to communicate with the other team too often 31 42 19 8
We needed to seek outside assistance (e.g., from
instructor) too often
28 44 17 1115
Conclusion
• Improved student engagement
– Focus on problem-solving
– Team cohesion
• Implementation of other integration
scenarios
• Joint learning platform
16