Collaborative and Workflow Tools

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  • 1. Collaborative and Workflow Tools Seminar #10 Presented by Ntombenhle Mngomezulu
  • 2. Collaboration Definition E-Collaboration & virtual teams Challenges of virtual teams Drivers of e collaboration Collaboration Tools Collaboration Software Workflow Tools Definition Workflow Management Challenges and benefits Case Study Discussion
  • 3. Collaboration
  • 4. Collaboration is a joint effort of multipleindividuals or work groups to accomplish atask or project. (Reihmer,2009a) It is a process used to reach goals that usually cannot be reached by a single organisation. (Johnson and Wang,2008)
  • 5. Increase in geographically dispersed organisationsMore and more organisations are becominggeographically dispersed. Therefore More workers areneeding to work in dispersed environments.Potential to decrease time-to-marketLength of time it takes for product conception until theproduct is available for use or sale (Carmen et al.,2010)
  • 6. E Collaboration CollaborationBusiness to Business collaborations facilitated by theinternet. Not just a buy and sell transaction but betterdescribed as relationships (Johnson and Wang,2008).Grocery Manufacturers of American AssociationUse of internet based technologies to facilitate continuousautomated exchange of information between supply chainpartners. (GMAA,2009)IBMAnything that allows people to work together more easilyusing electronic tools
  • 7. Handing off of work at the end of the day from one site to another, across different time zones, in order to speed up the development of a product. Miami Kommetjie
  • 8. eCollaborationin essence Different individuals over geographically dispersed areas working towards a common goal Exchange an sharing of information Facilitated by an electronic tool (internet)
  • 9. Drivers of eCollaboration Emergence of virtual organisations Increase in internet technology Pressure to constantly innovate Globalisation and liberalisation of markets
  • 10. Drivers of eCollaborationEmergence of virtual organisationsA virtual organisation is a group of companies thatcome together to form one organisation to share skills &expertise (Beranek & Clairborne, 2012). Work within a virtual environment which creates room for more growth, and varied ways of developing Because there is a greater pool of skills and expertise.Increase in internet technologyInternet has been identified as the main driver behindeCollaboration, due its rapid growth & perception as asoftware platform (Reimer, Steinfield, & Vogal,2009).
  • 11. eCollaboration drivers, continuedPressure to constantly innovate Theres an increased expectation from consumers to be provided with individual and personalised services. eCollaboration allows for the production of innovative goods and services to be produced within a short space of time.Globalisation & Liberalisation of markets Globalisation & market deregulation motivate businesses to expend into new, often remote markets which require these organisations to decentralise and distribute work and partner with local organisations. In turn there is an emergence of multi-national alliances.
  • 12. ICT Collaboration ToolseCollaboration needs to allow people to collaboratewith their colleagues or team mates through differentcommunication channels.Collaboration tools allow for people to communicateand work together on a piece of work in real time. (Reimer et al, 2009) Unified Communication and Collaborationo Texto Media
  • 13. Unified Communication & CollaborationBrings together all collaborations and collaborationcomponentsCollaboration components are the tools used toenable and facilitate collaborationEmail Video conferencingAll on one communication platform
  • 14. Advantages of eCollaboration Leads to creative and innovative solutions Higher standards from group outcomes Increase efficiency & productivity Helps develop other skills > Time Management > Project Management > Problem solving & communication
  • 15. Disadvantages of eCollaboration Groupthink: Limits the idea generation process to that of a single outcome Unequal Workload: Perceived unequal workload may in turn negatively influence how the concerned individual processes their work Reduced Motivation: The unavailability of technology may reduce motivation by causing delays and inhibiting effective collaboration within teams Interpersonal conflict which may arise due to different views. Can however be minimised with time
  • 16. Issues and challenges in effective collaboration Trust and cohesion Software Collaboration Cultural Differences
  • 17. Trust and cohesionA high degree of trust is required in order for effectivecollaboration to take place between individualsCultural Differences Information sharing within organisations which take part in collaboration , consists of individuals with different cultural backgrounds.(DeRosa, 2011) Cultural differences in a team may result in conflict within a virtual team, which may in turn affect the effectiveness of collaboration (Jackson, 2010)
  • 18. Management of CollaborationCollaboration management involves capturing thecollaboration process, coordinating the activities of theparticipating applications and humans, and/or providingawareness, i.e., information that is highly relevant to aspecific role and situation of a process participant
  • 19. Collaborative Software Microsoft SharePoint Team Foundation Server Live Meeting Novel GroupWise Google Docs Oracle Beehive combines email, team collaboration & conferencing on collaboration platform omNova Technologies interactive online meeting platform Pidoco cloud based collaboration which allows you to create, share and test site and mobile application (UI prototypes)
  • 20. Virtual teams & organisations A virtual team is a group of geographically dispersed able to, across time and space cross organisational boundaries, communicate and work on a project. (Bergiel, Bergiel & Balsmier, 2008) Virtual teams heavily rely on interactive technologies Characterised by their temporary lifespan and membership
  • 21. Virtual team in organisations Virtual teams are used by most companies to cut travel costs, relocations costs and other business costs Helps organisations build a global presence, outsource operations , or if there is less need for common expertise or skills.
  • 22. Virtual teams continued... Governed by the same fundamental principal as traditional teams Major Difference: The way in which virtual teams communicate Virtual teams rely on