Collaboration Between Admissions and Financial Aid

Collaboration- the action of working with someone to produce or

create something.

The Student’s Application Process• Admissions

Application Test Scores Official High School and College Transcripts Residences Forms Confidential Statement (optional)

• Financial Aid Free Application for Federal Student Aid Federal Tax Transcript Provided by IRS & Correctly Filed

Electronically Verification Worksheet Proof of Foster Care, Ward of the Court, Emancipated Minor,

Legal Guardianship, Homeless, and Separation

The Student’s Application Process(Cont.)

Financial Aid (Cont.) Financial Aid Award Accept or Decline Loan Entrance Counseling Master Promissory Note

Other Orientation Registration & Payment On Campus Housing Registration & Payment Final High School Transcript Immunization Critical Deadlines

The Parents and Students

Solution

What can be done to help meet and exceed service expectations for students?

College institutions are implementing One-Stop Centers to better service today’s

college students.

What is a “One-Stop” Center?

Essentially, a “One-Stop” center is a student services model that relies heavily on highly developed online portals, sophisticated transaction-enabling self-service, and cross-trained staff, to assist with “traditional ”services such as registration, financial aid, and billing, all under one roof . It aims, in all, to empower students to get what they need, when they need it in one place. It aims also to liberate institutions from inefficient, redundant models suited for a bygone era.

One-Stop Centers

Key offices and contacts that make up One-Stop o Admissionso Financial Aido Student Accountingo Academic Advisorso Residential Lifeo Health Serviceso Cashier’s Officeo Transfer Service Office (Registrar’s)

Team Empowerment

• Knowledgeable• Cross-Trained in all areas • Effective Communication• Accurate Information

Benefits of One-Stop Centers

Reduces Transferred CallsEliminates Office TerritoriesEliminates delayed Admissions DecisionsEliminates delayed Financial Aid AwardsReduces the amounts of complaintsIncreases the amount of compliments

Benefits of One-Stop Center (Cont.)Prompts ResponsesPersonable ExperienceReduces emails and increase Face to Face visitShares Student Issues and ConcernsThe opportunity to give outstanding customer

service

Student’s Perspective

From a student’s perspective, One-Stop assumes an 80-20 model in which 80% of student’s complete their tasks online and 20% of students need the human touch. A student can go online first, and reach out to a staff member via email, phone call or in-person only if/when necessary. In some cases, staff are available at non-traditional hours late night, and Saturdays. They work to direct students to online when appropriate while still being able to serve students who prefer, for whatever reason, to talk to a person on-the-spot.

A Win-Win Experience

One-Stop centers are a promising model particularly well-suited to institutions needing to better support diverse and changing student demographics (e.g. first generation, adult learners, digital natives tethered to their smart phones). Also, One-stop centers help institutions by overcoming operational inefficiencies, and entering the 21st century with a streamlined, adaptable, cost-saving model. It takes time, energy, leadership, and hard work to implement a One-stop model, but it is well-worth the investment yielding more satisfied students, more institutions running efficiently, and a higher employee morale. One-Stop centers are a “Win-Win” all around.

Video

Questions

Presenter’s Information

LaKeisha D. RichardFinancial Aid Counselor

SOWELA Technical Community CollegeEnrollment Services

(337) 421-6545