Collaboration at Cisco -...

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ITMATO-5169 Collaboration at Cisco

Transcript of Collaboration at Cisco -...

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ITMATO-5169

Collaboration at Cisco

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Sheila Jordan

Vice President, Communication & Collaboration IT

February 1, 2011

Collaboration at Cisco

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• Continuous Connectivity

• Virtualization

• SOA

• Social Software

• Employee Mobility

• Real-Time Content &

Video

• Device Proliferation

• Work Anywhere, Anytime

• Globalisation

• Scale Speed

• Building Trust

• Building Global Teams

• Economic Pressures

• Empowered Employees

• Consumer-Like Capabilities

Mobility

Content

Business

Technology

• Video

• Current Content- Email, PowerPoint

• New Content- Blogs, wikis, discussion forums

IT Trends

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Cisco Collaboration Portfolio

IP

COMMUNICATIONS

MOBILE

APPLICATIONS

CUSTOMER

CARE

ENTERPRISE

SOCIAL

SOFTWARE

CONFERENCINGMESSAGING TELEPRESENCE/

VIDEO

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BUSINESS

CAPABILITY

Cisco-on-Cisco Phased Approach to Collaboration

2000-2002 2004-2005 2006 2009 2010 FUTURE2007

CONNECT

Foundation for overall

communication and

collaboration platform

COMMUNICATE

Real-time chat and

exchange of information

COLLABORATE

Rich conferencing

experience that enables

human communication

LEARN

Tying all

communications

channels together

Extending borders

to better manage all

communicationsVIRTUALIZATION

IP

Telephony Mobility

UC/TELEPHONY

CUPC CiusConferencing

MESSAGING/IM

VIDEO

TelePresence Cius

COLLABORATION

Cisco QuadSpaces

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Productivity

Growth

ExperienceCommunication

and Collaboration

Strategies

Business

Capabilities

Operational

Functionality

Positioning the IT Organization to Execute for Value

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Integrated Workforce Experience

Goal is to drive productivity, growth, and innovation

Connect Communicate Collaborate Learn

Powered by Cisco Quad

the right people, resources, and content at the

right time

more effectively and efficiently

Internally and externally

from all

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Elements of Collaboration Transformation

Integrated Workforce ExperiencePowered by Cisco Quad

Enterprise Social Software

InstantMessaging

Blogs

Wikis Forums

Communities

Applications &Services

Workforce Services

MyCompensation

MyBenefits

My Approvals

Directory

HR Systems

CRM/ERP

Business

Intelligence

Personalization & Relevancy

Search

ContentWorkforce

Data

Tagging

ID Managemnt Policy Management

Cisco Video Communication &

Collaboration

Cisco Cius

Flip Video Conferencing

Unified Communications

Enterprise Video

Result is a personalized, relevant workspace

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Blogs, wikis,

forums

Applications &Services

Workforce Services

MyCompensation

MyBenefits

My Approvals

Directory

HR Systems

CRM / ERP

Business

Intelligence

Personalization & Relevancy

Search

Content WorkforceData

ID Management Policy

Management

Tagging

Social

Tagging

People,

communities,

information

Personal

Dashboard

Micro-

blogging

Content

Management

Advanced

Search

Community

team space

Video:

Cisco Show

and Share

Directory

Profile

Applications

and Services

Cisco Video Communication &

Collaboration

TelePresenceUnified

Communications

FlipVideo

Conferencing

Enterprise Video

Cisco Quad

Click to call,

IM, meet,

email

Integrated

Cisco UC and

Presence

Enterprise Social Software

InstantMessaging

Enterprise CollaborationPlatform

Blogs Wikis Forums

Communities

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Collaboration: A Day in the Life

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Why Cisco?

Enterprise Social

Software

Cisco QuadVoice

Services

Communication

Real-time IP Voice and Video Integrated into Enterprise Social Software provides personalized, relevant workspace which is people-centric

Rich Video

Video

Email

Calendar

Documents

People

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Document Management

Off-Prem Data On-Prem Data

Web Services Layer

Data Access Policies Layer (entitlements, identity management, authentication)

Common Application Services Layer

Collaboration Applications Layer

Devices Layer

Mobility TelePresenceIP Communications FlipDesktop

Directory Communities Integrated Workforce Experience Portals

Cisco Network LayerTaggingSecurityPolicies

Network Services

Medianet

TransactionalSOA App

AccessRSS Video Wiki Blogs Forums

Calendar Meetings IM TaggingCiscopedia ConferencingEmail Directory

TaggingSearch Grouping Notification Content Exposure Collaboration

Web Services API to transactional

system (CRM, ERP)

Web 2.0 Data MultiwayMetadata

Video repository

Transactional System Data

Document Repository

HR Data

Transformational /UI Layer (any device, anywhere, anytime)

Data Aggregation Layer

Cisco IT Integrated Collaboration Architecture

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Integrated Workforce Experience

Goal is to drive productivity, growth, and innovation

Connect Communicate Collaborate Learn

Powered by Cisco Quad

the right people, resources, and content at the

right time

more effectively and efficiently

Internally and externally

from all

The Communication & Collaboration Story

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My View

PeopleConnect

InformationCommunitiesCollaborate Communicate

The Enterprise Meets Social Networking

Learn

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Rich Presence Information

Click to call, chat or meet

Integration to Blog Platform

Videos and content thatDarrin authored or recommends

Darrin’s interests and communities

are easily accessible

People

Integrated Workforce ExperiencePeople: Connect and Find the Known and Unknown

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Integration with Tagging and Ratings

Integration with Show and Share

Integration with relevant blogs and discussion forums

Integration with Directory to show Experts

Integration with related Communities

Information

Integrated Workforce ExperienceInformation: Many Sources. One View.

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• Business Work Groups

• Enterprise Council

• Product,Service

• Project, Program

• Support

• Executive Metrics

• IWE for Women

• Team Cisco Volleyball

• Cisco Cancer Survivors

• Job Role

• Organization, Department

• Customer, Partner, Account

Community Taxonomy and Filters

People Work Life Interest

Open Restricted Private

• Business Work Groups

• Enterprise Council

• Product, Service

• Project, Program

• Support

• Executive Metrics

• IWE for Women

• Team Cisco Volleyball

• Cisco Cancer Survivors

• Job Role

• Organization, Department

• Customer, Partner, Account

• Business Work Groups

• Enterprise Council

• Product, Service

• Project, Program

• Support

• Executive Metrics

• IWE for Women

• Team Cisco Volleyball

• Cisco Cancer Survivors

• Job Role

• Organization, Department

• Customer, Partner, Account

• Business Work Groups

• Enterprise Council

• Products, Service

• Project, Program

• Support

• Executive Metrics

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1

2

3

3

3

3

Key Tenets

1. Headline News

2. Architectural Plays

3. Sales “Care Abouts”:

- My Bookings

- My Pipeline

- My Notifications

- My Commissions

- My Opportunities

1

2

3

3

Communities Integrated Workforce Experience – SalesCommunities: Access Relevant Information and Applications

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Key Tenets

1. Key Topics

2. Discussion Forum

3. Common

Engineering Tools

1

2

3

Communities

1

2

3

Integrated Workforce Experience –EngineeringCommunities: Access Relevant Information and Applications

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1

1

2

3

3

1

2

3

Executive Dashboards

Bookings

Market Share

Channels

Customer Experience

Councils and Boards

Communication &

Collaboration

Competitive Positioning

Business Updates

Competitive and Market

Updates

Key Tenets

CommunitiesIntegrated Workforce Experience –Executive MetricsCommunities: Access Relevant Information and Applications

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21

Central view for

customized Cisco news

Integrated with

Exchange for mail,

tasks, and calendar

Integrated contact

lists across all

spaces

Integration with

Communities and Projects

My View Integrated Workforce ExperienceMy View: Work Your Way

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• Functionally driven

• Difficult to find and

navigate

• Many are event driven

• Underlying content is

missing, incorrect, or

outdated

Workforce Services TodayFinance Services

(payroll, stocks, 401K, procurement)HR Services

(compensation, staffing, benefits, learning, HR support)

WPR Services(cafes, shipping, facilities)

IT Services (mobility, computing, network, IT support)

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Q4 FY10 Q1 FY11 Q2 FY11 Q3 FY11 Q4 FY11

IWE Workforce Portlets

Human

ResourcesMy

Paid Time Off

My Approvals

My Career

Finance

My

CompensationMy

Resource

Metrics

IT Support

Support

CentralMobile

Device

Services

My

Timecard

My

Learning and

Development

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My Paid Time Off (U.S. Pilot)

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Video Collaboration

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Integration and Interoperability

Cisco TelePresence

WebEx Video Meetings

Cisco Unified Video Conferencing

Cisco Show and Share

Digital Media Signage

Cisco TV Broadcast

Cisco Unified Video Advantage

WebEx Connect Video

Cisco Unified IP Phones1 to 1

1 to Many

Many to Many

Cisco Video Ready Network

Tiered Video Product StrategyPervasive Video Strategy

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SECURITYNetwork Security, Information Security, Access Control

STORAGEPhysical Storage Management, Digital Asset Management,

Records Management

DEPLOYMENTFacilities, Governance & Communication, Provisioning,

Logistics & Installation

NETWORK & CAPACITY MANAGEMENTBandwidth Management, Call Management, Network Monitoring,

Content Delivery/Distribution

SERVICE & OPERATIONSSupport Strategy/Model, Case Management, Proactive Monitoring,

Upgrade & Release Management, Training

ARCHITECTURENetwork, Infrastructure, Data Center

BU

SIN

ES

S V

AL

UE

(Va

lue

/Co

st,

Us

e C

as

es

)

ME

TR

ICS

(Pro

ce

ss

& D

ata

Ma

nag

em

en

t, O

pe

rati

on

s/O

pti

miz

ati

on

Me

tric

s)

VIDEO

SHARING

VIDEO

CONFERENCING

VIDEO

STREAMING

Cisco IT Video Management Strategy

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Unique Value of Video

Executive Messaging

Product Demonstrations

Learning & Tutorials

HR Training

Community Involvement

Meeting Recordings

Company Meetings

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What Have We Learned So Far?

Three Key Findings:

Video builds trust within the enterprise

Not all video is equal (“Rate this video” )

Need governance and policies for video content

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Sales: increase

customer contact;

reduce sales cycle

Marketing: accelerate

content development,

time-to-market

Product Development:

reduce development

cycle

Manufacturing: improve

supply-chain integration

Professional Services:

more consulting time

HR: reduce hiring cycle

resulting from remote

job interviews

Reduce travel

for internal and external

meetings

Reallocate travel

to increase customer/

vendor intimacy

Positive environmental

impact, reduce

emissions

Facilitate work-life

integration, workplace

flexibility

Reduce travel

“downtime”

Increase

“in-person” interactions

Improve access

to busy executives

Scale and improve access

to subject-

matter experts

Enhanced communication

and decision making

Increased face time with

customers

Increase employee

knowledge share

Ad-hoc employee video

communication

Time-shifted communication

Accelerate decision-

making

Effective crisis

management

Emergency executive

meetings

Improve communication

and decision making

Cisco asset protection

Remote management of

assets

Areas of Financial Value for Cisco TelePresence & Video Solutions

Business

Continuity

New Business

Models

Employee

ProductivityTravel Reduction

Source: Cisco IBSG, 2007

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Leadership Beyond Technology

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Leadership Beyond Technology

Process

Technology

Culture

Quad Video Unified Communications TelePresence Instant Messaging Access to transformational systems Security

Scalable, integrated processes

Services framework Business value

Leadership Change management Governance Transforming how we work

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Communications and Collaboration Board

Andy StarrWebEx

Kevin HarringtonCVCM

Marisa Chancellor

IT

Shanthi IyerSales/IT

The C&C cross-functional board drives innovation and success in communication and collaboration at Cisco

Van DangLegal

Jodi KrauseCorp Positioning

Mala AnandServices

Rick HutleyIBSG

Don McLaughlinHR

Tricia BakerEngineering

Chris TreilleWW Channels

HarbrinderKang

Corp Comm

Sheila JordanIT

Co-chair

Jim GrubbCorp. Comms

Co- chair

Mike MetzMarketing

Christine CastleSales

Amy KwanFinance

Murali SitaramEngineering

Lance PerryIT

Angela StarkCorp Comm

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Sustainable Business Value

Six Steps to Transformation

Communicate…Communicate…Communicate…Communicate

Change Management

Governance

Metrics

Develop and share the vision1

Develop enterprise architecture approach2

Assemble accountable cross-functional leadership team3

Identify business opportunities or pain points 4

Create integrated technology roadmap5

Deliver workforce services that surprise and delight6

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Application Development

Project Management

Metrics/Analytics

Portlet Development

IWE Framework

QA

Infrastructure

Core QA

Content ManagementBedfontLakes

UK

BangaloreIndia

RTPNC

San Jose CA

Portlet Development

Program Management

IWE Framework

QA

Infrastructure

Migration/Deployment

Collaborating to Deliver Collaboration

WebEx conferencing with integrated video and meeting recordings

IWE Community for program management and centralized documents

Discussion forums for nightly program handoffs in place of email

Global meeting planning for all time zones

Integrated Workforce ExperienceNew Approach to Global Development

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Value of Collaboration

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Three Value DriversTransforming How We Work

Innovation

Accelerate R&D Create new business models Generate ideas

Growth

CEO care-abouts Extend global reach Drive revenue Cultivate new markets Accelerate sales cycle

Productivity

Operational efficiencies Faster decision making Reduce costs Leverage and reuse

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In FY’09, Cisco Achieved $1.052B in Net Benefits from Web 2.0 Collaboration Solutions, up from $691M in FY’08

Innovation

Growth

Productivity Remote Collaboration (TP/WebEx/UC) $601.3M

Telecommuting $298.7M

Connected Workspace $11.5M

Mac Wiki $ 5.5M

C-Vision and Video Blogs $11.1M

Expertise Locator (SOAR) $108.6M

Sales Productivity (NEW) $ 15.4M

Total: $1.052B

Cisco Collaboration InitiativesFY’09 Benefits from 7 Distinct Collaboration Programs

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IWE Metrics Summary January 1, 2010

Launch Stats

Launch Date

Number of communities

Number of portlets

Number of wiki pages

Number of documents

Number of forum posts

Number of blogs

Activity since Launch

Number of users

Number of visits

Number of hits

Number of posts

Number of doc uploads

Number of forum posts

Number of microblogs

Nov 19

159

74

3,438

22,974

13,160

1,420

32,494

265,591

1,766,138

5,419

5,548

2,519

6,636

Adoption of New Features

Highest content creation via Microblogs

17% of user base added contacts

696 users added Expertise tags

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Global Adoption

Emerging Markets

1,944 visitors

36% adoption

81 posts

European Markets

4,876 visitors

36% adoption

823 postsUS & Canada

20,184 visitors

31% adoption

3,342 posts

Asia Pac

4,691 visitors

17% adoption

287 posts

Japan

799 visitors

41% adoption

107 posts

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Cisco on Cisco Proof PointsTransforming How We WorkProductivity

Virtual Global Annual Sales Conference

• Hosted 20,000 global

participants

• 90 countries, 270 cities

• Avoided 211M air miles

• Held 88 hrs of consecutive

events

• Streaming video

• Integrated 7 technologies

• Achieved 90% cost savings

• Highly engaging employee

experience

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Cisco on Cisco Proof PointsTransforming How We WorkProductivity

WebEx Conferencing and Instant Messaging

WebEx Conferencing• 68% usage increase in 12 months• 525 million conferencing minutes globally

Cisco WebEx Connect Instant Messaging• Full migration activities took 45 days

• Included testing, backup, readiness• Actual account migration took 2 weeks

• 87K users now with single IM solution• Significant usage increase over previous IM

• Business-to-Business IM federation • Changes policy and process

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Cisco on Cisco Proof PointsTransforming How We WorkGrowth

Cisco TelePresence

• Deployed 997 units

240 cities in 59 countries

• Conducted 828,000 scheduled mtgs

Additional 166,236 ad-hoc meetings

• Saved more than $753M in travel

188,221 meetings avoided travel to-date

• $282M productivity cost savings

• Improved sales cycle and win rates

Average deal cycle reduced up to 9.7%

• Increased customer interactions

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Delivering productivity, growth and innovation

We Are Transforming WorkCollaboration Within the Cisco Enterprise

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Finance Manufacturing Utility

Transportation Government

Power of Collaboration Becomes ExponentialCollaboration Outside the Cisco Enterprise

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Q&A

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51© 2010 Cisco and/or its affiliates. All rights reserved. Cisco PublicITMATO-5169

Cisco on Cisco Proof PointsTransforming How We Work

• Hosted 3400 global participants

• 8 global hubs with concurrent live events

• Gained 11+ hrs travel time per day/participant

• Held 48 hrs of live sessions

• Streaming video

• Integrated 9 technologies

• Saw 75% cost savings from typical onsite events

• Highly engaging leadership experience lives on

beyond actual event

Virtual Strategic Leadership Offsite

Productivity

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We value your feedback - don't forget to complete your online session evaluations after each session. Complete 4 session evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Networkers 20th Anniversary t-shirt.

All surveys can be found on our onsite portal and mobile website: www.ciscoliveeurope.com/connect/mobi/login.ww

You can also access our mobile site and complete your evaluation from your mobile phone:

1. Scan the Access Code(See http://tinyurl.com/qrmelist for software,

alternatively type in the access URL)

2. Login

3. Complete and Submit the evaluation

Please complete your Session Survey

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