Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call...

52

Transcript of Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call...

Page 1: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Collaboration Architecture Design Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2)

Johnny Jagroo PhD

Consulting Systems Engineer Collaborations

Session ID T-CL-09-I Technical

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Agenda

Architecture for Unified Communication amp Collaboration

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed

3

Architecture for Unified Communication amp Collaboration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Circa 2010

5

UC Manager (Voice)

VCS Control VCS Expressway

CTS

Triple MXP SX Profile Series

IP Phones

CTMS

CUPC

Video Advantage

IP Communicator

SIP

H323

SCCP MGCP

ISDN

CTSMAN

Internet

UC Manager

(TelePresence)

PSTN

CTS

Single T3

EX T1 Movi

MCU

TS

B2B Exchange

CUBE

ISDN TMS Prime

TelePresence and UC endpoints typically deployed on separate UCM clusters

Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)

Lots of product functional overlap in every category endpoints

call control B2B connectivity bridging scheduling and management

Different dial plans (numerical vs alpha-numeric centric)

Different methods of provisioning management and monitoring

Feature inconsistency across the portfolio

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C or

VCS Control

TelePresence

Conductor

Expressway-E

Unified Communications Architecture

6

Expressway-C

TMS

Webex B2B Remote amp Mobile

Access

Legacy SIP H323

Lync

Multiparty Conferencing

TelePresence Infrastructure

SIP

H323

iOS

Android

Windows

Mac OS X Video

Telephony Personal

TelePresence

Multipurpose

Immersive

Messaging amp

Queuing

Ad Hoc

Scheduled

Meetings HD Video

IM amp

Presence

Telephony

XML

Mobility

Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100

Virtualization X X

BYOD (Jabber on WinMACIOS for voice and video) X X X

Video (Unified VoiceVideo call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing amp VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Native Queuing for Contact Center X X X X

SAML Based Single Sign-On for Admin Users X X X X X

Self Provisioning for endpoints X X X X X

Prime Collaboration Deployment (PCD) X X X X X

Collaboration Edge X X X X X

Network Based recording X X X X X

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 2: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Agenda

Architecture for Unified Communication amp Collaboration

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed

3

Architecture for Unified Communication amp Collaboration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Circa 2010

5

UC Manager (Voice)

VCS Control VCS Expressway

CTS

Triple MXP SX Profile Series

IP Phones

CTMS

CUPC

Video Advantage

IP Communicator

SIP

H323

SCCP MGCP

ISDN

CTSMAN

Internet

UC Manager

(TelePresence)

PSTN

CTS

Single T3

EX T1 Movi

MCU

TS

B2B Exchange

CUBE

ISDN TMS Prime

TelePresence and UC endpoints typically deployed on separate UCM clusters

Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)

Lots of product functional overlap in every category endpoints

call control B2B connectivity bridging scheduling and management

Different dial plans (numerical vs alpha-numeric centric)

Different methods of provisioning management and monitoring

Feature inconsistency across the portfolio

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C or

VCS Control

TelePresence

Conductor

Expressway-E

Unified Communications Architecture

6

Expressway-C

TMS

Webex B2B Remote amp Mobile

Access

Legacy SIP H323

Lync

Multiparty Conferencing

TelePresence Infrastructure

SIP

H323

iOS

Android

Windows

Mac OS X Video

Telephony Personal

TelePresence

Multipurpose

Immersive

Messaging amp

Queuing

Ad Hoc

Scheduled

Meetings HD Video

IM amp

Presence

Telephony

XML

Mobility

Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100

Virtualization X X

BYOD (Jabber on WinMACIOS for voice and video) X X X

Video (Unified VoiceVideo call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing amp VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Native Queuing for Contact Center X X X X

SAML Based Single Sign-On for Admin Users X X X X X

Self Provisioning for endpoints X X X X X

Prime Collaboration Deployment (PCD) X X X X X

Collaboration Edge X X X X X

Network Based recording X X X X X

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 3: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Architecture for Unified Communication amp Collaboration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Circa 2010

5

UC Manager (Voice)

VCS Control VCS Expressway

CTS

Triple MXP SX Profile Series

IP Phones

CTMS

CUPC

Video Advantage

IP Communicator

SIP

H323

SCCP MGCP

ISDN

CTSMAN

Internet

UC Manager

(TelePresence)

PSTN

CTS

Single T3

EX T1 Movi

MCU

TS

B2B Exchange

CUBE

ISDN TMS Prime

TelePresence and UC endpoints typically deployed on separate UCM clusters

Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)

Lots of product functional overlap in every category endpoints

call control B2B connectivity bridging scheduling and management

Different dial plans (numerical vs alpha-numeric centric)

Different methods of provisioning management and monitoring

Feature inconsistency across the portfolio

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C or

VCS Control

TelePresence

Conductor

Expressway-E

Unified Communications Architecture

6

Expressway-C

TMS

Webex B2B Remote amp Mobile

Access

Legacy SIP H323

Lync

Multiparty Conferencing

TelePresence Infrastructure

SIP

H323

iOS

Android

Windows

Mac OS X Video

Telephony Personal

TelePresence

Multipurpose

Immersive

Messaging amp

Queuing

Ad Hoc

Scheduled

Meetings HD Video

IM amp

Presence

Telephony

XML

Mobility

Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100

Virtualization X X

BYOD (Jabber on WinMACIOS for voice and video) X X X

Video (Unified VoiceVideo call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing amp VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Native Queuing for Contact Center X X X X

SAML Based Single Sign-On for Admin Users X X X X X

Self Provisioning for endpoints X X X X X

Prime Collaboration Deployment (PCD) X X X X X

Collaboration Edge X X X X X

Network Based recording X X X X X

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 4: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Circa 2010

5

UC Manager (Voice)

VCS Control VCS Expressway

CTS

Triple MXP SX Profile Series

IP Phones

CTMS

CUPC

Video Advantage

IP Communicator

SIP

H323

SCCP MGCP

ISDN

CTSMAN

Internet

UC Manager

(TelePresence)

PSTN

CTS

Single T3

EX T1 Movi

MCU

TS

B2B Exchange

CUBE

ISDN TMS Prime

TelePresence and UC endpoints typically deployed on separate UCM clusters

Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)

Lots of product functional overlap in every category endpoints

call control B2B connectivity bridging scheduling and management

Different dial plans (numerical vs alpha-numeric centric)

Different methods of provisioning management and monitoring

Feature inconsistency across the portfolio

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C or

VCS Control

TelePresence

Conductor

Expressway-E

Unified Communications Architecture

6

Expressway-C

TMS

Webex B2B Remote amp Mobile

Access

Legacy SIP H323

Lync

Multiparty Conferencing

TelePresence Infrastructure

SIP

H323

iOS

Android

Windows

Mac OS X Video

Telephony Personal

TelePresence

Multipurpose

Immersive

Messaging amp

Queuing

Ad Hoc

Scheduled

Meetings HD Video

IM amp

Presence

Telephony

XML

Mobility

Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100

Virtualization X X

BYOD (Jabber on WinMACIOS for voice and video) X X X

Video (Unified VoiceVideo call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing amp VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Native Queuing for Contact Center X X X X

SAML Based Single Sign-On for Admin Users X X X X X

Self Provisioning for endpoints X X X X X

Prime Collaboration Deployment (PCD) X X X X X

Collaboration Edge X X X X X

Network Based recording X X X X X

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 5: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C or

VCS Control

TelePresence

Conductor

Expressway-E

Unified Communications Architecture

6

Expressway-C

TMS

Webex B2B Remote amp Mobile

Access

Legacy SIP H323

Lync

Multiparty Conferencing

TelePresence Infrastructure

SIP

H323

iOS

Android

Windows

Mac OS X Video

Telephony Personal

TelePresence

Multipurpose

Immersive

Messaging amp

Queuing

Ad Hoc

Scheduled

Meetings HD Video

IM amp

Presence

Telephony

XML

Mobility

Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100

Virtualization X X

BYOD (Jabber on WinMACIOS for voice and video) X X X

Video (Unified VoiceVideo call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing amp VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Native Queuing for Contact Center X X X X

SAML Based Single Sign-On for Admin Users X X X X X

Self Provisioning for endpoints X X X X X

Prime Collaboration Deployment (PCD) X X X X X

Collaboration Edge X X X X X

Network Based recording X X X X X

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 6: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco Confidential 7 copy 2013 Cisco andor its affiliates All rights reserved

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100

Virtualization X X

BYOD (Jabber on WinMACIOS for voice and video) X X X

Video (Unified VoiceVideo call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing amp VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Native Queuing for Contact Center X X X X

SAML Based Single Sign-On for Admin Users X X X X X

Self Provisioning for endpoints X X X X X

Prime Collaboration Deployment (PCD) X X X X X

Collaboration Edge X X X X X

Network Based recording X X X X X

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 7: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Leveraging Cisco UCM v91 and v100 Features and Functionalities 4x5x 6x7x 80x 8586 91 100

Virtualization X X

BYOD (Jabber on WinMACIOS for voice and video) X X X

Video (Unified VoiceVideo call Control) X X X

Mobility (SNR for Voice and Video) X X X X

B2B (SIP URI-Dialing amp VCS Expressway) X X X X

Enterprise License Management (ELM) X X X X

Bandwidth Management (Locations Based CAC) X X X X

Native Queuing for Contact Center X X X X

SAML Based Single Sign-On for Admin Users X X X X X

Self Provisioning for endpoints X X X X X

Prime Collaboration Deployment (PCD) X X X X X

Collaboration Edge X X X X X

Network Based recording X X X X X

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 8: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

SAML-based Single Sign On (SSO)

Network-based call recording for any device anywhere

Collaboration Edge

Integrated admin serviceability and user options for IMP service

Multi-domain and Active Directory alignment for IMP service

IPv6 support for SIP endpoints and video with media resource support for IPv6

Unified Capabilities Requirements (UCR)

Video on Hold and CTI video support for video-enabled Contact Center

Caller-Specific Music on Hold

Extend amp Connect Enhancements

User Data Service (UDS) API

Other API enhancements

Simplified Installation Upgrade Migration IP address andor host name change

Global dial plan replication by Intercluster Lookup Service (ILS)

User self-provisioning and self-care

Enable new videoconferencing resources deployment models use cases and technologies

Secure intercluster bandwidth management with support for EMCC able to provide and reconcile treatment for disparate types of video endpoints

CUCM 100 Key Themes Features and Benefits

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 9: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Common Identity Service-Single Sign On

TM

S

In the Cloud

On Premise

Why canrsquot I login once

across my Cisco

products and search

for a contact to

collaborate faster

bull One login and experience across products and devices

bull One user profile shared across products

bull One list of contacts available to search call invite and collaborate

Common Identity

Common Contacts

Common Identity

Common Contacts

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 10: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enable SAML SSO from Product Admin GUI

Administrative Access to GUIs

Administrative Access to CLIs enhancements (disable recovery url status)

Admin Logout

Recovery Administrator Access to GUIs

UC PAWS APIs

CUCM

CUCM IMP

UCxN

CWMS - WebEx Mtg Server

WebEx Meetings (Android amp IOS)

WebEx Connect

Prime Collab

ADFS 2

OpenAM 9 amp 10

Ping Federate

Oracle Access Manager

SAML-Based Single Sign On for Admin Users

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 11: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Supported types of SSO federations Outbound Federation

Many morehellip

SAML

REST

APIs

Cisco Premise Service Providers

Travel

Cloud Connector

QUAD

Challenge

Costly Application Deployment and Maintenance

Solution

Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 12: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Record any network connected call regardless of device location or geography

ndash Centralize or distribute call recordings based on network topology

ndash Capture Mobility calls routed using Single Number Reach and Extend amp Connect features

ndash Network intelligence automatically selects the right gateway

Meets recording regulations for SOX compliance

Saves backhauling media from branch sites across limited bandwidth links

Recording

server

Service

Provider

Mobile POTS

Cisco Extend amp

Connect

Cisco IP

Phones

TDM

SIP

Network-based Recording

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 13: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Video-Enabled Contact Centre

Video on Hold (for Remote Expert)

ndash Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise

ndash Play Video on Hold streams using Cisco Media Sense

ndash Agents can select and manage video streams and the Customerrsquos experience from their CTI desktop

Video Awareness for CTI Applications

ndash Enables CTI Applications to determine when Devices and Callers are video-enabled

ndash Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices

Unified CM

Cisco MediaSense

Video Servers Customer

Agent

Video Call

Video on Hold

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 14: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Self-Care UC Settings Easy Intuitive and Everywhere

15

Access to the UC suite for managing

Phones Call Settings Voice Mail Settings

conference scheduling and more

Collectively manage ldquoMy Phonesrdquo

Access the same Self-Care from the

browser in Jabber or directly from

supported Phones

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 15: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Admin Set Templates ampSync Users from

corporate directory

User

Plugs in phone or installs

Jabber

User

Logs In Done Start Collaborate

Self Provisioning

Empower Users to Provision Their Own Phone As Easy as

Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users

Lower Opex + Higher productivity

bullZero Touch to add user once set up

bullInstant service enablement for user

bullReduce partner support costs

bullMultiple languages support

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 16: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend amp Connect Enhancements

User-based provisioning ndash Automatic feature configuration no

Administrator intervention required

Mobility Interoperability ndash Enables users to take advantage of Cisco

Mobility and ExtendConnect features concurrently

Manage feature settings from the User Care Portal

Forwarding control ndash Supports interoperability with third-party

voicemail systems

Nailed-up call flow ndash Maintains connection to remote device

between calls for faster call delivery

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 17: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Enhanced Locations Call Admission Control

UCM 9x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service

UCM 100 adds support for Extension Mobility Cross Cluster (EMCC)

ndashBetter Locations CAC decisions for EMCC calls

ndashAlternative to RSVP CAC for EMCC

UCM

UCM

ldquoLocations Bandwidth Managerrdquo

media stream

Audio always requires the same amount of bandwidth

after the negotiation

Video is adaptive in nature and CAC is not accurate

CAC for Audio

Donrsquot use CAC for Video due to endpoints media rate

adaptation

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 18: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Network Modeling - Concepts

Administrator builds a Network Model using locations and links

A Location represents a LAN It could contain endpoints or simply serve as a transit location between links for WAN network modeling

Links interconnect locations and are used to define bandwidth available between locations Links logically represent the WAN link

Weights are used on links to provide a ldquocostrdquo to the ldquoeffective pathrdquo Weights are pertinent only when there is more than 1 path between any 2 locations

UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths

The Effective paths are the paths with the ldquoleast cumulative weightrdquo

UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location

B

A

C

D

F

Deduct BW

Deduct BW

Deduct BW

Location

Link

Effective Path

E

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 19: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM 100 Dial Plan Enhancements

Enhancements to simplify +E164 dial plan approach

ndashUrgent priority for Directory Numbers

ndashTranslation Pattern Calling Search Space Inheritance

ndashMultiple Local Route Groups

ndashIncoming Called Party Transformations on SIP Trunks and MGCP Gateways

ndashConnected Party Transforms on H323 TrunksGateways and MGCP Gateways

bull GDPR (Global Dial Plan Replication) using ILS to propagatelearn numeric reachability information

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 20: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

2

1 copy 2010 Cisco andor its affiliates All rights reserved Cisco Confidential

Intercluster Lookup Service (ILS)

URI Route String

mikeciscocom clusterAciscocom

joeciscocom clusterBciscocom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 21: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

22

Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters

joeciscocom

ClusterBciscocom

Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs

8112XXXX

ClusterBciscocom

Dials

81128914

Global Dial Plan Replication

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 22: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public 23

CUCM 100(1)+ Virtual-only

CUCM 43 to 71 MCS only

MCS

CUCM 80(2) to 91 MCS or Virtual

MCS

or X

X

BE6K 85+ No change

CUCN 10X Supported Platforms

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 23: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Platform Options

Tested Reference

Configuration

(TRC) 1

2

B200 M3

B230 M2

B440 M2

C260 M2

Specs-Based

(Software)

VMware Supported

Servers

C220 M3

C240 M3

24

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 24: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Unified Communications 10x Licensing amp Migration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 25: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

License Migration Process

bull Policy ndash ldquoCustomers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 91(2) and 100rdquo

Pre-9x Licenses With UCSS Contract

No Licensing Cost 91(2) or 100 Licenses

Same Licensing

CapabilityCapacity

Contact GLO (licensingciscocom) for all CUCM Migrations Response Time 3-5 Business Days

Process to Obtain Licenses (100 Manual Support)

bull GLO is your single point of contact for obtaining License Entitlement amp Migration Licenses from pre-9x (DLU based) to 91(2) or 100 (user based)

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 26: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco Confidential copy 2013 Cisco andor its affiliates All rights reserved 27

Cisco Collaboration Systems Release 10 Licensing Summary

Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway NA NA

Jabber UC NA NA

Jabber IMP

Prime Collaboration

of Devices Supported Multiple Multiple Two One One One

CUWL Professional

CUWL Standard

UCL Enhanced Plus

Enhanced

UCL Basic

UCL Essential

CPE amp Hosted

CPE amp Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference included in CUWL Pro

WebEx Conferencing

One Named User license for both WebEx Meeting

Center (1 year) AND WebEx Meetings Server

included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video included in

UCL Enhanced amp above

-------------------------

Firewall traversal for IMampP included with all UCM

licenses

Prime Collaboration

Cisco Prime Collaboration Standard included with

CUCM

= included w license

+ = optional add-on NA = not available w license

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 27: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 28

Personal Multiparty ndash Four-Way Calling

bull Named host four-party license for multiparty video and audio

with content sharing

bull Flexible service levels from 360p to HD 720p30

bull Support for unscheduled or rendezvous meetings

Licenses available

Within Ciscoreg Unified Workshop License Professional with CSR 100

Enabled by Cisco TelePresencereg Server and Cisco TelePresence Conductor

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 28: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Prime Collaboration 100 Standard Advanced Feature Highlights

Provisioning

Assurance

Analytics

Advanced -

Optional

Standard -

Included

bull Single cluster

bull Provisions collaboration services

bull Two levels of RBAC for delegation

bull Audit log across multiple services

bull Single cluster batch

bull Single cluster

bull Voice and video fault

bull Performance metrics

bull Email notifications

Not available ndash Advanced offer only

Includes all Standard features plus

bull Multi-cluster in a single instance

bull APIs for integration

bull Process workflow

bull Advanced RBAC

bull Infrastructure templates

Includes all Standard features plus

bull Multi-cluster in a single instance

bull Detailed endpoint monitoring

bull Deep video session monitoring

bull Multi-level RBAC and grouping

bull Diagnostic tests and more

Long-term reporting and analysis

bull Technology usage

bull Traffic analytics

bull Capacity planning

bull Asset usage

bull Quality of service

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 29: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 30

UCL Essential

UCL Basic

UCL Enhanced Enhanced Plus CUWL Standard CUWL Professional

Analog

3905 6901

6921

6911

Fax

TelePresence Room

MX Profile Series

System Codecs and Quickset Platforms

99xx

89xx

792x

Jabber Mobile

Third Party SIP EX60 EX90

7937 8831

TX CTS T Series

79xx

DX650

69xx

Jabber Desktop

78xx

7821

CUCM 100 Licensing Summary Cont

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 30: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

copy 2013 Cisco andor its affiliates All rights reserved Cisco Confidential 31

bull Aligning with Cisco Prime suite of management products

bull Independent standalone product with independent release cycle

bull Positioned to support other Cisco products

bull Standalone installationbackuprestore (iso) and OVA

bull 4 GB RAM bull 1 CPU bull 50 GB hard disk

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 31: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Prime Collaboration Deployment PCD

hellip hellip

CUCM 100

IM amp Presence

Nodes

CUCM 100

VoiceVideo

Nodes hellip

SME 100 Nodes

Other

clusters

PAWS API

bull Management application

bull Comes with UCM 100(1) license

bull Otherwise ldquofreerdquo

bull Replaces PAWS-M

bull What does it do

bull Install Upgrade Readdress applications

bull Migrate MCSVM or VMVM

bull Multi-node multi-cluster multi-app automation

Direct Migration Support from CUCM versions to CUCM 100+

61(5) 71(3) 71(5) 80(1-3) 86(1-2) 9X

Migration support while

hellip keeping old IPhostname for all cluster nodes

hellip changing IPhostname for one or more nodes

hellip using temporary IPhostname for ldquotestingrdquo then later going ack to old IPhostn

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 32: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

CUCM Upgrade Central

CUCM v91 and v100

UnityUnity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6KBE7K

Support for English French German

Spanish Portuguese and Mandarin iPad App httpsitunesapplecomusappid650114526

Web Tool httptoolsciscocomcucstupgradeindexjsp

Readiness Assessment iPad App

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 33: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Share

contentwebex

Make voice

calls

Instant Message and

Presence

Access visual

voicemail

Option

Search corporate

directory

Video calls

MP

Collaboration Edge Expressway

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 34: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Cisco Expressway A new gateway solving amp simplifying business relevant use cases

bull For Unified CM amp Business

Edition environments

bull Based on Cisco VCS

Technology

bull Standards-based

interoperability

Teleworkers Mobile

Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

Federation

Cloud Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 35: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Branding Terminology Decode

Collaboration Edge umbrella term describing Ciscorsquos entire collaboration architecture for edge features and services that help bridge islands to enable any to any collaborationhellip

hellipcollaborate with anyone anywhere on any devicehellip

Cisco VCS Existing product line option providing advanced video and TelePresence applications

Includes VCS Control and VCS Expressway

Cisco Expressway New product line option for Unified CM and Business Edition customers providing firewall traversal amp video interworking Includes Expressway Core and Expressway Edge

Mobile and Remote Access Feature available on both VCS and Expressway product lines with X81 sw

Delivers VPN-less access to Jabber and Fixed Endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 36: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

bull Solution designed for and sold

exclusively with Unified CM 91 and

above (including Business Edition)

bull Subset of X81 features

bull No additional cost for server software

licenses

X81 Product Line Options

New

Offering

X81

ldquoExpressway Crdquo

Or Core

ldquoExpressway Erdquo

Or Edge

ldquoVCS Controlrdquo

No Change

ldquoVCS Expresswayrdquo

No Change

VCS Expressway

bull Specialized video applications for

video-only customer base and

advanced video requirements

bull Superset of X81 features

bull No changes to existing licensing model

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 37: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway amp Service Discovery

Old VCS Appliance

CE 500 CE 1000

Notes

bull Based on UCS C220 M3 (bare metal ndash no hypervisor)

bull Fixed configurations for high and low end deployment

bull CE500 Single components 1Gbps interfaces

bull CE1000 Redundant components 1 or 10Gbps

interfaces

Virtual Machine(s)

Deployme

nt

vCPU Reserve

d RAM

Disk

Space

vNIC(s)

Small 2 x 18

GHz

4GB 132GB 1Gb

Medium 2 x 24

GHz

6GB 132GB 1Gb

Large 8 x 33

GHz

8GB 132GB 10Gb

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 38: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway-C roles

Traversal client to Expressway-E

Interworking for H323 and SIP

Unified CM registered

endpoints

B2B Voice and Video DMZ

Expressway-E Expressway-C

Base requirementsdesign considerations

Configure separate zone for B2B video calls

Enable interworking for H323 and SIP

Expressway-E Advance networking for Expressway NAT (embedded SIP address fixup)

Enterprise Network

Unified CM

Internet

Cisco Expressway Architecture amp Functionality Architecture Components and Functionality B2B

External enterprises

and partners

Expressway-E roles

Traversal server for Expressway-C

External connectivity for H323 and SIP

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 39: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Outside Network DMZ

Inside Network

How Expressway Firewall Traversal Workshellip

1 Expressway-E is the traversal server installed in DMZ Expressway-C is the traversal client installed inside the enterprise network

2 Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials

3 Once the connection has been established the Expressway-C sends keep-alive packets to the VCS Expressway

4 When Expressway-E receives an incoming call it issues an incoming call request to Expressway-C

5 The Expressway-C then initiates connection to the endpoint

6 The call is established and media traverses the firewall securely

A Firewall Expressway-E B Firewall Expressway-C

Internet

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 40: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Protocol Workload Summary

Inside firewall (Intranet)

Outside firewall

VCS

Expressway

Express

way-C

UCM

DMZ

Protocol Security Service

SIP TLS Session Establishment ndash

Register Invite etc via UCM

HTTP TLS Logon

ProvisioningConfiguration

Directory Visual Voicemail

XMPP

XCP

TLS Instant Messaging Presence

Federation

Media RFC

3711

Audio Video Content Share

Advanced Control

(RTPSRTP BFCP XCCP) Cisco WebEx

Audio

Video

Social

Messaging

Internet Collaboration

Services

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 41: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Media Traversal

ldquoCrdquo calls ldquoArdquo on-premise

Media firewall traversal over Expressway solution

VCS Control de-multiplexes media and forwards toward ldquoArdquo

Media Relay

ldquoCrdquo calls ldquoBrdquo off-premise

Either B or C are behind NAT

Media is relayed via Expressway solution

Typical Media Paths

Direct Media

ldquoBrdquo calls ldquoDrdquo off-premise

Both ldquoBrdquo and ldquoDrdquo are ICE-enabled and publically addressable

Media flows directly A

Inside firewall (Intranet)

Expressway E Express

way C

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Cisco WebEx

B

C

D SIGNALING

MEDIA

UCM provides call control for both mobile and on-premise

endpoints

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 42: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Expressway Solution Overview

Video

Endpoint

aliceBcom

Acom

Conference

Resource

FW VCS

VCS

Expressway

Acom DMZ

CUCM

bobAcom

+1(408)867-5309

bobjabbevideoAcom

FW

7035551212

Function Attribute Support

Call control H323 and SIP

Interworking SIP H323 and IPv4 IPV6 interworking

Scale 500 local 100 traversal calls per VCS

FW Traversal

Protocols H4601819 SIP traversal ICE

Call Routing E164 H323 ID or SIP URI DNS SRV ENUM

Local

Management HTTPS admin CLI Event Call Logging SNMP

Cloud

Conference

Resource 43

Traversal

Client

Traversal

Server

Internet

joeAcom

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 43: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Scalability and Redundancy

Expressway Cluster Capacities

Expressway Overview

44

N+2 Redundancy 4000 concurrent audio calls

2000 concurrent rich media

sessions

Each member is a fully active Expressway-E

N+2 means you can lose up to 2 Expresswaysrsquo

and still maintain full functionality

1000 External Zones 20000 remote proxied

registrations to CUCM

ActiveltgtActive configuration

SSH cluster configuration

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 44: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Firewall Port Details

No inbound ports required to be opened on the internal firewall

Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E ndash SIP TCP 7001

ndash Traversal Media UDP 36000 to 36011

ndash XMPP TCP 7400

ndash HTTPS (tunneled over SSH between C and E) TCP 2222

External firewall needs to allow the following inbound connections to Expressway SIP TCP 5061

HTTPS TCP 8443

XMPP TCP 5222

Media UDP 36002 to 59999

TURN server control UDP 3478 ndash 3483

TURN server media UDP 24000 ndash 24999

Jabber Guest not required for Mobile amp Remote Access

TURN server control UDP 3478 ndash 3

TURN server media UDP 24000 ndash 24999

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 45: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Reassignment for scalability improvement

System Feature Enhancement and Improvement Port ranges reassignment

Function Protocol Port

Direction X7 X8

Gatekeeper discovery UDP 1718 1718 1718 Host rarr Cisco VCS

Gatekeeper RAS UDP 1719 1719 1719 harr

H323 GK signal TCP 1720 1720 1720 Host rarr Cisco VCS

H323 GK (H225Q931) signal - Range StartEnd TCP 15000 19999 15000 19999 harr

H323 call control - ASSENT TCP 2776 2776 2776 Host rarr Cisco VCS

H323 call control - H46018 TCP 2776 2776 2776 Host rarr Cisco VCS

Traversal Media Port - Range StartEnd UDP 50000 54999 36000 59999 harr

Traversal Server Media Demultiplexing - Range StartEnd UDP 2776 2777 - - Host rarr Cisco VCS

SIP Signal - UDP UDP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TCP TCP 5060 5060 5060 Host rarr Cisco VCS

SIP Signal - TLS TLS 5061 5061 5061 Host rarr Cisco VCS

TURN services UDP 3478 3478 3478 Host rarr Cisco VCS

TURN media - Range StartEnd UDP 60000 61200 60000 61200 Host rarr Cisco VCS

B2BUA media - Range StartEnd UDP 56000 57000 56000 57000 harr

B2BUA communication with OCSLync TLS 65072 65072 65072 harr

B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS rarr Cisco VCS

B2BUA communication with transcoders TLS 65080 65080 65080 harr

B2BUA OCSLync presence communication TLS 10010 10010 10010 harr

IP Ephemeral Port - Range StartEnd

Logging (UDP) Incident reporting (TCP) etc TCP 40000 49999 30000 35999 Cisco VCS rarr Host

Outbound SIP connnection - Range StartEnd TCP 25000 29999 25000 29999 Cisco VCS rarr Host

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 46: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Extend Enterprise Collaboration to Customers

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 47: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Financial Services Application Wealth Management

Benefit Promoters

bull Enable up-sell cross-sell and increase share of wallet

bull Increased high-touch personal interaction

bull Improve ROI of Telepresence investments

bull Creates a competitive advantage

Portfolio Advisor

Remote

Expert FSI website

andor invitation

Images for illustration purpose only Final UI subject to change

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 48: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

What is JabberGuest JabberGuest is a new consumer to business (C2B) solution

bull The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS ControlExpressway)

bull The solution is click to call and not required to open an account create a password or otherwise authenticate

JabberGuest

Expressway-C Expressway-C

java script

call control

media plugin

H264

ICE

Internet

CUCM

SIP UA (Registered on CUCM)

DMZ LAN

Enterprise Network

JabberGuest Server

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

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Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 49: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Complete Your Paper Session Evaluation

Give us your feedback and you could win 1 of 2

fabulous prizes in a random draw

Complete and return your paper evaluation

form to the Room Attendant at the end of the

session

Winners will be announced today at the end of

the session You must be present to win

Please visit the Concierge desk to pick up your

prize redemption slip

Visit them at BOOTH 407

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 50: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.

Cisco andor its affiliates All rights reserved Presentation_ID Cisco Public

Summary

Architecture for Unified Communication amp Collaboration ndash Where we were and where are

CUCM 100 Key Themes Features and Benefits

Unified Communications 10x Licensing amp Migration

Collaboration Edge Architecture ndash Designed ndash Expressway

ndash B2B B2C

51

Page 51: Collaboration Architecture Design: Unified · Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo.