Collaborating in the Cloud with Lync
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Transcript of Collaborating in the Cloud with Lync
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The world has changed?
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Work has changed?
www.flickr.com/photos/53558245@N02/4978362207
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Technology has changed?
www.flickr.com/photos/nationaalarchief/4193508328
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Communication has changed?
www.flickr.com/photos/9479603@N02/4552101138
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The way we work at the
office has changed?
www.flickr.com/photos/seattlemunicipalarchives
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7
The office has changed?
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One thing that hasn’t changed:
do more with less and faster?
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The
PROBLEM
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Competition
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11
View _Allen_'s map
Taken in Paris, Ile-de-France (See more photos or videos here)
48°51' 58" N, 2°19' 30" E48.8660452.32488
How do you escape the Red Ocean?
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Commoditisation
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Cost of doing business
www.flickr.com/photos/davedugdale/5099605109
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Discounting our best resources
www.flickr.com/photos/soulrush/466056716
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Managing the inevitable
www.flickr.com/photos/vek/4665924239
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Disruptive change
www.flickr.com/photos/mwichary/3690887427
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The world has changed
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Questions?
Two
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1. Reality or illusion?
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2. Opportunity or threat?
www.flickr.com/photos/squeakywheel/252715820
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Is this going to be
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Small hint!
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Game-Changer
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The Game
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The Game
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Game Changer
Customers Economy
Cloud Services
New
Collaboration
Technology
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The
PROBLEM
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29
View _Allen_'s map
Taken in Paris, Ile-de-France (See more photos or videos here)
48°51' 58" N, 2°19' 30" E48.8660452.32488
How do you escape the Red Ocean?
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The
SOLUTION
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Starts here
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The real office
http://flickr.com/photos/laughingsquid/2395531279
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The mobile office
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Give people the
tools they need
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www.flickr.com/photos/artwithrays/2743271943
or they will use their own
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Today’s Office worker
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Today’s Office
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New ways of Communicating
Information
New ways of consuming and sharing
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www.flickr.com/photos/yourdon/5085610893
New ways of communicating
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Communicating on the go
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Tomorrow’s office worker
www.flickr.com/photos/good_day/3086916806
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Tomorrow’s office worker
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COLLABORATION Enterprise
Enablement
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Prototype of Enterprise
Collaboration Enablement
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A journey into the unknown
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www.flickr.com/photos/winemegup/3641912321
Get it right
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www.flickr.com/photos/roome/3390682853
Get it wrong
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You feel like this?
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Help! Where do I start?
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erent f
dif think
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52
A fresh perspective
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Collaboration as a Competitive Advantage 3
What can Lync do for you? 2
What is Lync? 1
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55
Lync is the BIG opportunity
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Opportunity calibration
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Ease Deployment
Adopt Quickly
Reduce Costs Reduce
costs
Adopt
quickly
Ease
deployment
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Communications Enabling Business Processes Ease
deploy
ment
E
E
E
E
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PC Mac Browser Mobile Desk Phones
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Unified user experience
www.flickr.com/photos/csaila/3648816968
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Collaboration as a Competitive Advantage 3
What can Lync do for you? 2
What is Lync? 1
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Success Customer
Stories
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“Fastest take up of any
product we’ve ever
deployed. 60% of people
were using it within 24
hours of that tool landing
on their desktop. We put it
across 32,000 people in a
couple of weeks. There
were no compatibility
issues, there were no
scalability issues; it just
worked!”
– Mark Griffith, Head of Workplace
Technologies,
Commonwealth Bank of Australia
Adopt
quickly
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Lower real estate and facility costs and reduce environmental
impact
“The implementation of the
Sprint Mobile Workforce
[supported by Lync] has
resulted in over $30 million
a year in net savings, simply
because we need less
square footage.”
– Scott Woodrome, Manager of Real Estate and Facilities,
Sprint
Reduce
costs
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“Having Microsoft Lync on
the Windows Phone has
helped the workforce here
be more productive. I’d say,
in general, around 70-80
percent.”
– John Waterworth,
Senior Network Engineer,
Lionbridge
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Market study
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67
Eliminating barriers to adoption
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Collaboration as a Competitive Advantage 3
What can Lync do for you? 2
What is Lync? 1
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How we work has changed
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C o - C r e a t e Brainstorm, learn, create
Share, contribute, improve
Chat, talk, exchange information and ideas
• Efficiency, productivity, creativity, innovation • Effectiveness, more desired outcomes • Motivated, Engaged and Energised • Sense of satisfaction, contribution, feel valued • Maximise Discretionary effort • Sense of purpose, meaning and fulfilment
Connect
Communicate
Collaborate
Presence, click to connect, anytime/anywhere
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“Every battle is won_ before it is fought.”
Sun Tzu 544 - 496 BC
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to TRANSFORM
How can you use
your Business?
Collaboration
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SalesChannel Europe ©2012 All rights reserved 73
Basic Product/Service: • Technology • Price performance • Product quality
E2E Customer Experience: • People • Perceived value • High touch • Exceed customer expectations • Delight and astound customers
Basic Product/Service
Support & Services
E2E Customer Experience
Differentiation: 3 Levels of Perceived Value
1
2
3
Basic Product/Service
Your
Business
Support & Services: • Levels of support • Quality of service • Systems • Processes
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Differentiation happens
at Level 2 and Level 3
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before You have to
CHANGE
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You still feel like this?
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“Do I really need this?
www.flickr.com/photos/seatbelt67/502255276
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Delaying adoption puts
your business at risk!
www.flickr.com/photos/good_day/38181398
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79
“When the rate of change externally is greater than the rate of change internally, you have a problem.”
- Jack Welch
www.flickr.com/photos/nathaninsandiego/3466495191
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External speed of change
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Internal speed of change
www.flickr.com/photos/14degrees/440515255
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Get it wrong
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1. The Cloud is here to stay because it delivers superior
business value
2. Use the Cloud to create a collaborative work environment
where people work, share and co-create together
3. Provide your customers with new and superior
capabilities, offers and levels of service
4. Communicate what makes you different
5. The best way to reach the beach is to ride the wave
6. Leverage the transformational impact of Microsoft Lync
7. Enjoy success and have fun!
Success Factors Checklist: Collaborating in the Cloud
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Get it right
www.flickr.com/photos/winemegup/3641912321
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Get it right
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David R Ednie President & CEO
SalesChannel Europe Ph: +33 676 60 09 25 (FRA)
Email: [email protected] Website: www.saleschannel-europe.com