Colin Weir's Keynote at Retail Banking 16 - Las Vegas April 2016
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Transcript of Colin Weir's Keynote at Retail Banking 16 - Las Vegas April 2016
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How good is the USA at banking?• Average savings of a 50 year old $43K, • % over 65 who rely completely on Social Security: 35• % of households who do not meet conservative retirement savings
goals: 90• Student Debt $1,3tn
$172,000 65yr $6,800 CC $1.3TN SDMore than 90 percent of working households do not meet conservative retirement savings targets for their age and income
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Wealth Management• People arrive at retirement with no money • Wealth management companies only want the customers who need them less
• PROBLEM– The people who need help cant get it– Wealth companies cant afford to help/acquire anyone else
Planner Salary $250,000
Overheads $110,000
Total FTE Costs $350,000
FUM Target $250,000
Fees 1% = $2.5K
Required # Customers140 ( 350K/2.5K)A day and half per customer, preparing, meeting plus admin)
Today’s Wealth Manager Business Model
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Insurance
EY 2014 Global Consumer Insurance Survey
• High Turnover and low trust signal serious relationship issues• Insurers have so few interactions with customers every one is critical• Its an annual compete on price• Consumers want more frequent, meaningful and personal communications• As consumers embrace digital, insurers must rethink distribution
• It must be digital and it better be engaging
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Calls to the U.S. Consumer Financial Protection Bureau about debt collectors in 2014
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Country Number of POS Terminals
Number of small businesses
Number of Charities
Number of Schools
New Zealand 140,000 459,300 97,000 2,500
Australia 1,000,000 2,037,157 600,000 9,393
USA 14,000,000 28,000,000 1,500,000 98,817
UK 1,700,000 5,400,000 185,000 24,372
India 1,200,000 48,000,000 1, 285,576 1,379,932
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Success depends on a business model shift
Apply for Loan
Receive Loan
Pay off Loan
Bank definition of success
Customer definition of success
• Where do you place success?• Where do your KPIs see success?• Where do your team’s KPI’s see success?
Customer Centric – Liquidity Focussed
Product Centric – NII Focussed
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43.78 CR
235.87 DR
123,367.78 DR
10,143.78 CR
18,43.78 CR 18,43.78
0.00
43.78
8,43.78
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We’re capturing huge amounts of data.
IBM estimates that 90 percent of all data generated by devices such as smartphones, tablets, connected vehicles and appliances is never analysed or acted on.
As much as 60 percent of this data begins to lose value within milliseconds of being generated.
Lets go Crazy!- Take the data and use it to give fun feedback and connect it socially
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If ya can’t beat ‘em ..– Pinch their ideas– Make it Fun– Make it Social
What to Do?
• Fun • Social • Education• Reward • Purpose
To compete at the thumb you must deliver
http://www-03.ibm.com/press/us/en/pressrelease/46453.wss?cm_mc_uid=79787574938914549779403&cm_mc_sid_50200000=1454977940
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2016Thumb Fighter
You’re certified to demand making banking
FUN to USE