Coletânea de Cases - RIVERBED

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© 2009 Riverbed Technology. Confidential. IMPORTANT NOTE: The roadmap is for information purposes only and is not a commitment, promise or legal obligation to deliver any new products, features or functionality. The development, release, and timing of any features or functionality described remains at Riverbed's sole discretion.

One Slide Customer Case Studies

Coletânea de Casos de Sucesso - RIVERBED

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Table of Contents

Industry Sections Fortune 500 Case Studies Consumer Products and Retail Technology and Manufacturing Services and Transportation Energy Legal Banking, Financial, Accounting, Real Estate, Insurance Architecture, Design, Engineering, Consulting Government, Nonprofit Healthcare Service Providers RSP Other supporting materials

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Fortune 500 Case Studies

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Alcatel-Lucent

Background• Global telecom equipment manufacturer• 3,000 offices worldwide, 79,000

employees• $18B in revenue• Server consolidation - Exchange, File

Servers Results

• $600,000 in annual bandwidth savings• $4,500 productivity annual savings per

users• IT Administrators managing between 30 -

60 servers each• Over 250 sites already deployed, scaling

to 700

“Users are saving between half an hour to an hour everyday, because they’re not waiting around for applications to respond.” Network Engineering

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Boeing

© 2006 RIVERBED TECHNOLOGY, INC – CONFIDENTIAL© 2006 RIVERBED TECHNOLOGY, INC – CONFIDENTIAL

Large aircraft manufacturer (150,000 employees and 70 countries) International employees always connect through VPNs Sales, engineering need flexibility to visit clients and work at partner sites Strategic partners can have the same access to data that employees do

With Steelhead Mobile, remote employees, mobile employees, and even strategic partners can access company data with LAN-like performance.

Branch Offices (US)

International Employees

Data Center

Steelhead Mobile Controller

WAN

Mobile employees

Extranet

Strategic Partners

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Columbian Chemicals Company

Background• Global provider of high quality carbon black

additives for rubber, plastic, and liquid materials • 1,300 employees at 11 locations• Limited IT staff• Array of widely dispersed equipments at remote

sites• Increasing network demands from operating a

global business Results

• Download times went from 2 minutes to 20 seconds• LAN-like performance over WAN

Key Benefits from deploying Riverbed• ROI in less than 18 months• Increased SharePoint adoption rate• RSP: able to run Windows domain controller on the

Steelhead appliance• Eliminated servers at remote sights• Network visibility

“With Riverbed, we can do more with our existing network.”

Eric Mermelstein, Infrastructure Architect, Colombian Chemicals Company

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CSX

Background• F500 transportation company• Steelhead appliances deployed to 70+

sites Results

• 14 terabytes of WAN data reduced monthly

• “Morning meeting” document download time reduced from 60 to just 3 minutes

• SSL traffic accelerated from 35 to 3 seconds

Key benefits• Made “Field Centricity” initiative a

reality• System usage from field has increased

dramatically

Accelerating SharePoint Gateway over SSL

0 5 10 15 20 25 30 35 40

Without Riverbed

With Riverbed

Time (Seconds)

Riverbed has impacted CSX in many ways. One of the biggest is the Field Centricity Initiative. With Riverbed, remote users regularly access centralized data without experiencing 45 minute wait times. Users are less frustrated and more productive, while IT costs have been lowered and insecure local hard drives have been eliminated.

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EchoStar Communications: Dish Network

Background• F500 Media/Broadcast Company• 4,000 – 5,000 call agents• Field over 300,000 customer calls per day

Results• Siebel CRM accelerated by 20.5 seconds

per call • 85% Bandwidth reduction

Key benefits• Better customer service and shorter wait

times• ROI in 154 Days• Expected savings of $20.7M over 3 years.

EchoStar evaluated Cisco WAAS against Riverbed Steelhead appliances. They found Cisco was harder to install, provided less bandwidth reduction, and couldn’t accelerate their Siebel CRM installation.

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Hilton Grand Vacations

Background• Global subsidiary of Hilton Hotels• Centralized contract processing

application• Distributed locations taking up to half an

hour to process Results

• Reduced contract processing from 30 minutes down to 1

• Deployed Riverbed into Cisco network with VoIP literally in minutes

Key benefits from deploying Riverbed• Significant cost savings on bandwidth• Enabled IT consolidation of servers and

applications • Enhanced customer and employee

satisfaction

“It was taking up to 30 minutes to complete the IT portion of the contracts process. This has been reduced from more than 30 minutes to just a minute or two, which has had a huge effect on customer and employee satisfaction.”

Rich JacksonVP of Technology Operations

Contract Processing Application

0 5 10 15 20 25 30 35

Without Steelhead

With Steelhead

Minutes

30X faster

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Mitsubishi Motors

Background• Major auto manufacturer• 21 offices in Japan and around the world• Wanted to consolidate file servers for better

collaboration and security Results

• Consolidated over 50 servers into the data center• No performance loss in remote offices• 90% reduction in WAN traffic

Key benefits from deploying Riverbed• Fast file-sharing eases collaboration• Significantly reduced operational and

management cost• Greatly improved data security

“Installation of Riverbed’s Steelhead appliances can substantially reduce operational management costs, and centralized management can enhance security levels.”

Yasuhiro Nishikawa,

IT Planning & Control

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Rohm & Haas

Background• F500 Chemical Manufacturer• Over 200 offices worldwide• Network latency as high as 300 milliseconds

Results• Key applications accelerated include Lotus

Notes, Optura and the SAP Portal• Enabled WAN-based backup for remote offices

Key benefits• Key applications went from ‘unusable’ to good

performers in remote locations• WAN-based backups went from hours to 15 or

20 minutes• Eliminated the need to put file servers, Notes

servers, or redundant AD servers in remote sites

“With WDS for a remote site in North America, the Active Directory replications, the Notes replications, file backups, they all are fast enough that we don’t have to put a file server on location, which is saving us more money than the WDS solution costs, so it reduces the payback period to virtually nil.”

John Yeaton, R&H Network Planning

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Walt Disney

Background• F500 media company• One of the most well-known brands in the

world Results

• Windows, Exchange and Web applications consolidated into two datacenters

• Replication between datacenters in Japan and UK accelerated

Key benefits• Major cost cutting based on IT consolidation• Improved data security through consolidation

and accelerated DR• Better collaboration through centralized data

After an intensive evaluation covering Cisco WAAS, Silver Peak, and Riverbed, Walt Disney chose the Riverbed Steelhead appliance in order to make its consolidation project successful.

Disney chose Riverbed based on its performance, scalability, and unmatched customer references.

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Fortune 100 Manufacturing Company

Background• Fortune 100 manufacturing firm• Global consolidation - 130,000 users into

a few data centers• Windows file sharing, FTP, NetApp

SnapMirror• Conducted a 4 month competitive

evaluation Results

• Riverbed was 4 to 8 times faster than the competition in real world tests

• Selected for global standardization

“We tested each vendor as equitably as we possibly could; in particular, we went to great lengths to ensure the scientific validity of all these numbers by using precisely the same router, switch, server, and filer configurations as were used in baseline (control) testing.”

Infrastructure Design Engineering

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Alstom

Background• Leader in hydroelectric equipment ; 90,000

employees in 70 countries • Application performance to remote sites

impacted by high latency• Wanted to centralize IT infrastructure

Results• Deployed 22 Steelhead appliances• Bandwidth utilization reduced by 8x• Application performance improved by 3x to 4x

Key benefits• Payback in 3 months• Improved quality of service to remote users• Improved application performance (including

HTTP, Lotus Notes, and SAP)• Enabled centralization of servers, resulting in

reduced cost and ease of management

“Riverbed Steelhead appliances are an important and essential piece of technology – leading to both an improved quality of service and a cost reduction with a payback of 3 months. This will allow us to progress in our preferred direction of server consolidation/centralisation.”

Network Manager UK, ALSTOM

“Riverbed Steelhead appliances are an important and essential piece of technology – leading to both an improved quality of service and a cost reduction with a payback of 3 months. This will allow us to progress in our preferred direction of server consolidation/centralisation.”

Network Manager UK, ALSTOM

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Consumer Products and Retail

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Aelia

Background• One of the leading travel retailers in Europe• 130 sales points; highly distributed workforce• Tested Cisco, but determined that product was not

mature enough• Deployed Steelheads at 14 remote sites

Results• Accelerated core application performance,

including SAP and Lotus Notes• Significant bandwidth savings• Average throughput increase of 40x

Key benefits• Allowed distributed employees to collaborate• Consolidated IT infrastructure, removing

equipment from 14 remote offices• Reduced costs and improved compliance

"The Steelhead appliances have allowed

us to change the way we deploy remote

infrastructure and backup remote data.

We no longer need to maintain as much

remote IT infrastructure.”

Olivier Rideau,

Systems & Production Group Manager

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Bugaboo

Background• Manufacturer of innovative pushchairs for babies and toddlers• Consolidated DC in Amsterdam resulted in poor application

performance for users accessing files over WAN • As a result of these delays, customer service levels were

suffering• Increasing bandwidth wouldn’t solve problem

Results • Deployed Steelhead Mobile and 10 Steelhead appliances at

branch offices and at manufacturing plant in China • Reduced file transfers from minutes to seconds • Enabled mobile workers to access files quickly regardless

location Key benefits from deploying Riverbed

• Increased performance of centralized IT infrastructure and improved employee productivity and customer service

• Retained centralized data center, improved user response times, and enabled greater collaboration between users

• Ultimately enhanced the customer experience

“Thanks to Riverbed, we’ve retained our centralized data center, improved user response times, and enabled greater collaboration between users. Ultimately, this all enhances our customers’ experience when dealing with Bugaboo”

Guillaume GroenInfrastructure manager

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Einstein Noah’s Restaurant Group Background

• Quick casual restaurant company that operates Einstein Bros., Noah’s New York Bagels, and Manhattan Bagel brands

• 600 restaurants in 36 states and the District of Columbia• Poor SharePoint portal performance was limiting use, forcing the

need for expensive bandwidth upgrades

Results• Steelhead Mobile eliminated the need for bandwidth upgrades

» Deployed to 415+ retail locations, 6+ distribution centers, 2 remote offices, and 200+ traveling workers

• $628,124 cost savings in year one» $ 594,164.00 in total bandwidth upgrades avoided » $33,960 reduction in costs of training

– Managers no longer had to travel to HQ for training

Key benefits from deploying Riverbed• 75x faster SharePoint portal access• 68 day payback period on Steelhead Mobile investment• Faster, more effective business processes for change

management and employee training

“Documents that used to take 20 minutes to download from the SharePoint portal now take, at a maximum, 16 seconds.”--Steve FarleyDirector of Information Systems & Operations

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Lantmannen

Background• Agriculture cooperative owned by more

than 40,000 farmers in 22 countries• 12,000 employees• WAN spans 550 sites across Europe • Faced with costly prospect of upgrading

its equipment Results

• 95% traffic reduction • LAN-like performance over WAN

Key Benefits from deploying Riverbed• Essential for cloud computing

“We are saving up to 95% of our traffic at peak times. We are looking to provide a local feeling with central servers, and Riverbed makes this possible for us.”

Dennis Jansson, Chief Security Officer, Lantmannen

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Lantmannen Background

• $5.5 billion agricultural corporation whose 42,000 farmers work across 19 countries• IT Infrastructure was decentralized and costly • Difficulty backing up information

Solution• Deployed Riverbed Steelhead appliances at 90 sites• Significantly reduced data traversing the WAN• Enabled access to applications from anywhere in the organization

Results• Avoided $650,000 bandwidth upgrade• Easy installation of the appliances - new locations are up and running in as little as

three days• 1,000 servers have been virutalized across more than 70 locations; plans to replace

thousands more. • Expected savings of more than $60 M over five years from reduction in servers,

energy, telecommunications and head count costs.

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Le Coq Sportif

Background• Leading French sports equipment company with 250+

employees in 10 globally remote offices • Company interested in server consolidation and

improving network performance and apps performance such as Navision (ERP) and PLM tools like Centric.

• Selected Riverbed instead of upgrading bandwidth or selecting Citrix NetScaler. Riverbed sped up Le Coq’s applications, provided bandwidth savings and increased users usability.

Results • 2 weeks after deploying Riverbed, Le Coq was able to

speed up data transfers by 30x • Reduced manpower costs after consolidating IT

infrastructure at corporate data center Key benefits from deploying Riverbed

• Enabled workforce to effectively collaborate real time across geographically dispersed offices while improving application performance.

• Riverbed’s easy to deployment and its ability to optimize network bandwidth has helped decrease Le Coq’s cost and time to set up in new countries

“Financial savings came both from the reduction in bandwidth requirements and the reduction in IT management costs. By reducing the amount of data traversing the WAN link, the savings in bandwidth costs alone paid for our investment in Riverbed.”Steve Schmitt, IT Manager

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Global Manufacturing Company

Background• Globally distributed environment

» 120 international offices, 77 subsidiaries• Previously unusable applications

Results• Bandwidth utilization reduced an average of

40%• Applications run an average of 20x faster• US $500,000 savings monthly in bandwidth

expenses Key benefits from deploying Riverbed

• Payback in just 5 months on bandwidth savings alone

• Improved application response times

“I wish all IT projects could produce such impressive, tangible results.”

Manager, IT Infrastructure Group

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Global Manufacturing Company Results: In Detail

Response TimeResponse TimeResponse TimeResponse Time

LGeNET M PSI BPM Planto

Before

After

I-ERPAppl.System

ReductionRate

Status of R/T effectiveness (sec)Status of R/T effectiveness (sec)

CPC Internet

78% 53% 85% 5% 71% 61% 28% 43%

FTP

98%

Traffic UtilizationTraffic UtilizationTraffic UtilizationTraffic Utilization

AIC

Before

After

RIC

ReductionRate

EIC CIC APIC

Reduction Rate of Utilization by RICReduction Rate of Utilization by RIC

40% 25% 16% 10%

Internet

65%

“The Riverbed Steelhead solution performed better than the competition. It produced the fasted response time of all the technologies tested, and it supported more of out critical protocols.”

– Manager, IT Infrastructure Group

“Our critical applications have seen significant acceleration when accessed from remote offices. For example, eNet, our Lotus-based intranet, is 20 times faster than before. The response time for our purchase and inventory system is seven times faster.”

-Manager, IT Infrastructure Group

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Liz Claiborne, Inc. - A Global Business Story

Background• Centralized and regional application

deployment• Significant performance delays• Excessive backup windows creating

congestion Results

• 20 - 40x application performance improvement

• 80% reduction in bandwidth utilization • 8x WAN link capacity increase with no

additional cost. • Backups cut from 16 hours to 6 hours

Key benefits from deploying Riverbed• More productive users• Centralized backup• Bandwidth cost savings and expanded

capacity/

“When you deploy the Steelhead appliance, our workers can do their jobs faster. You don’t need a spreadsheet to see how good Riverbed’s product is for the organization.”Gary Williams Director of End User Computing

CommVault Performance (Hours)

0 2 4 6 8 10 12 14 16 18

Before Riverbed

After Riverbed

Tim

e

File Sharing Performance

0 5 10 15 20 25

Before Riverbed

After Riverbed

Min

utes

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Michaels Stores

Background• North America’s largest specialty retailer of arts, crafts

and other merchandise for hobbyists and decorators• Operates 1,046 Michaels stores in 49 states and in

Canada, and 141 Aaron Bros. stores • Upgraded network speed for corporate, store

locations, and manufacturing and distribution sites• Needed to free bandwidth availability for growing

number of web-based applications and enhance performance

Results• After evaluating 4 vendors, Michaels chose Riverbed

due to stability and HTTPS support• Without needing to upgrade network, Michaels can

now reach speeds of 512k – up from 128k nominal Key Benefits from deploying Riverbed

• ROI within 2 months• Application performance improved by 4x; time reduced

by 30%• Store Managers report speed improvements of up to

5x and are very happy with the results

“Our store managers are extremely happy with the performance improvement made possible with Riverbed. And with an ever-growing demand to support web-based applications, we now have the confidence that we can provide the speed and availability needed to support the business.”

Jianyu You,Enterprise Architect,Michaels Stores

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Michaels Stores

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The Gem Group, Inc. Background

• The Gem Group: leader in producing targeted products. Located in the US and China with 600+ employees

• Needed to speed up employees’ ability to access large files and the Mediabank Digital Asset Management (Mediabank) application and improve collaboration for real-time design between offices

• Riverbed was selected because it outperformed other competitors such as Juniper and Cisco

Results• Reduced application response time from 5 minutes to

just seconds. • Email, file, and print network traffic was optimized by

over 80% Key benefits from deploying Riverbed

• Cost savings realized by Mediabank centralization• Employee productivity dramatically improved resulting

in a shortened time-to-market for new products• Costs were reduced and time was saved in

processing custom orders on a 24x7 basis

“We tested our Mediabank Digital Asset Management application using Riverbed. This application is very bandwidth intensive because it is our repository for the continuous production of large art files. Prior to Riverbed, it was not feasible to access it across our WAN links - it just didn’t work. With Riverbed, the China office is now able to access Mediabank from the corporate network.”

Brian Smith, System Technology Manager

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Titleist Golf

Background• High end golf equipment

manufacturer created in 1930s; most popular out of all the Acushnet Company subsidiaries

• 5000 employees worldwide• Application performance across WAN

Results• Huge performance increases

Key Benefits• Less bandwidth needed; money

saved• Downloads from Hong Kong took 6

minutes before Riverbed deployment, 10 seconds now

“We received lots of support from Riverbed; everyone was ecstatic with the results.” Senior Network Administrator

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Technology and Manufacturing

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Avanade

Background• Global IT Consulting firm• 22 offices, 5 data centers worldwide

Results• 57% reduction in WAN traffic• 86% improvement in SharePoint traffic• 87% improvement in HTTP traffic

Benefits • $1 million in annual savings• ROI in a matter of months

“We are seeing the actual results we wanted to achieve when we started, and we are seeing them with complete transparency to our end users.”

Paul Dowling, VP, Avanade

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Avid Technology, Inc. Background

• Digital Audio and Video Software Technology company

• Need to communicate with global employees via live video without adversely affecting corporate network bandwidth

Results• Delivery of video content reduced from 2.5 weeks to

real-time!• Reduced impact of video bandwidth consumption

over the WAN by 98% Benefits

• High-quality delivered to employee desktops and exceeded user expectations

• Saving on costs of deploying Windows Media servers around the world

“The [Riverbed] Steelhead appliances optimize all our WAN traffic, and we now have more available bandwidth to deliver video content to our end users worldwide.”

Pat Delaney, Global Client Services Lead, Avid

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Cricket Communications

Background• Provides affordable wireless services to 4

million customers across the US• High data loss and latency due to

telecommunications networks Results

• Optimized HTTP traffic through Steelhead Mobile

• 4,000 Steelhead Mobile licenses • Scalability across multiple call centers

Key Benefits from deploying Riverbed• 70-day ROI • $3 million annual savings • Improved call center efficiency • Faster call center roll-out time

“We at Cricket wouldn’t use any other solution outside of Riverbed. The ease of use, the results that we see, and the installation and support has been phenomenal.”

Data Network Engineer, Cricket Communications

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Dancker, Sellew, and Douglas

Background• One of the nation’s leading providers of

furniture, lab products, and inventory management solutions

• 3 offices in New York and New Jersey• Multiple network links between offices created

expensive redundancies Results

• 73% data reduction• 2-3X CIFS traffic improvement• 2% MAPI improvement

Key Benefits from deploying Riverbed• Achieved ROI in 1 year• $30K in savings per year • Enabled VoIP deployment • Improved remote user experience

“Get Riverbed Steelhead and Steelhead Mobile controller evaluation units in and never give them back, because once see their optimization benefits, you’re not going to want to give them back.”

Michael Vassalo, Senior Network Administrator, Danker, Sellew, and Douglas

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Intelligrated, Inc.

Background• Leading manufacturer of automated material

handling solutions• 17 sites – 7 large offices and 10 branch offices

Results• 75% data reduction across the WAN• 70% SharePoint data reduction• 3.5% increase in network bandwidth

Key benefits from deploying Riverbed• 80% data reduction across PDMWorks

Enterprise Link, enabling engineers to collaborate seamlessly

• 50% SolidWorks application speed increase• Avoided implementation of larger network pipes

“The Riverbed product is first and foremost extremely easy to manage and implement. In addition to that, you get groundbreaking acceleration and performance.”

Brian Hickle, Senior Network Planning Manager, Intelligrated, Inc.

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Laird Technologies

Background• Global technology manufacturer• 38 remote sites, 6 data centers• Needed to reposition worldwide data centers and

reduce bandwidth costs Results

• 80% reduction MAPI traffic• 70% reduction CIFS traffic• 50% reduction HTTP and SharePoint traffic

Key benefits from deploying Riverbed• 60% data reduction• 3X capacity increase• Reduced costly bandwidth upgrades• Enabled VoIP and Microsoft OCS• Improved and more efficient user experience

“It’s been one of those things that we ‘set it and forget it’. The management overhead has been next to nothing. The Riverbed Steelhead appliances add nothing but value. Everything has been excellent from day one, from the sales and sales engineering, to professional services, to support post-implementation. I would recommend Riverbed.”

David Moore, Telecom WAN Manager, Laird Technologies

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Sealed Air

Background• Global manufacturer (Packaging solutions in the industrial,

food, and consumer markets)• 130 remote sites• Bandwidth cost increasing

Results• Users worldwide noticed dramatic improvements in

application performance immediately• The cost, time and labor involved in shipping large

graphics file was eliminated, and Sealed Air guaranteed that these files would be transmitted within the hour 50% reduction HTTP and SharePoint traffic

Key benefits from deploying Riverbed• 66% data reduction• Optimizing Lotus Notes and HTTP Traffic• 900K in yearly savings in bandwidth • QoS for VoIP and SAP

“It’s been one of those things that We are now saving approximately $900,000 per year by avoiding bandwidth upgrades and doing more for less.”

Jean-Michel Richard, Global Manager Network Services, Sealed Air

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SAME Deutz-Fahr Background

• Leading manufacturer of farm machinery in EMEA, distributing products under brand names SAME, Deutz-Fahr, Lamborghini and Hurlimann

• The company operates plants and sales offices globally, with 2,400 employees

• The company’s consolidation of IT systems to a central data center resulted in poor application performance across the WAN, adversely affecting employee productivity

Results• After implementing Steelhead appliances and a

Central Management Console, the company saw 4x improvement in bandwidth capacity

Key Benefits from deploying Riverbed• Bandwidth capacity improvement• Employee productivity improvement• Company able to defer bandwidth upgrade for

further three years

“We had two options: increase bandwidth or optimize the WAN. After implementing Steelheads and CMC, suddenly we were able to access information over the WAN in seconds There was a significant improvement in application response times”

Luciano Bearzi,Systems & Network Manager

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Simpson Manufacturing Background

• International manufacturing company• All locations use HP thin clients at the edge and access applications

via Citrix XenApp• Inconsistent performance – at times 30 – 40 seconds for a simple key

stroke Results

• Four Steelhead appliances (2 remote offices; 2 data centers)• User delays of 30- 40 seconds cut to 6- 10 seconds.• Bandwidth utilization decreased by 45% on average • Decreased print jobs from 90 seconds to 1-2 seconds, with 85% data

reduction Key benefits from deploying Riverbed

• Fewer complaints from users• Ability to avoid bandwidth upgrades• Avoided building data center in Asia ($300K expense)• ROI was “instantaneous”

“Where users were experiencing delays as high as 30 or 40 seconds… we now saw near instantaneous response.”

--Manager, global IT operations

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3SOFT

Background• Embedded systems software firm• Offices in Germany and Asian• Improve inter-office collaboration across high

latency low bandwidth WAN links• Consolidate remote office file servers and backup

systems Results

• 99% reduction in data transferred over the WAN• Large file transfer times reduced from several

hours to a few minutes Key benefits from deploying Riverbed

• Productivity and time to market improved• IT consolidation achieved with no performance hit

“It used to take several hours to transfer 100 MB of source code from the CVS Repository. Now, it only takes a matter of minutes.”

Robert Holzwarth, IT Chief

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Abacus Group

Background• Electronic components distributor in Europe• In-house application suffering poor performance

Results• £250,000 avoided in network upgrade costs• 5x improvement in application performance• Bandwidth utilization reduced by 70% to 80%

Key benefits from deploying Riverbed• Fewer complaints to IT from end-users• Better application performance• Optimized distribution of upgrades for remote

systems management

“With the number of complaints from end-users being reduced, IT staff can utilize their time on the deployment of the new application and looking at strategic development projects.”

Gary JenningsNetworks & Security Manager

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ADVA Optical Networking

Background• Optical networking manufacturer• Slow data access for researchers• Centralized SharePoint deployment

Results• 35x faster access to centralized SharePoint

data• Faster performance of PDM and file sharing

applications Key benefits from deploying Riverbed

• Flexibility to deploy applications in a centralized or decentralized environment

• Improved performance for end-users

“The Steelhead appliances enables every researcher to access any data, no matter where it lives in the world.”

Bernd Shwenk, VP of Information Management

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Aspire.net

Background• IT Services firm• Seeking to expand service delivery area

Results• Higher performance and higher quality services• More than 50% reduction in bandwidth

utilization• Extended service area

“We have client sites that have experienced failovers from 3 Mbps bandwidth to a 500k backup link. With the Steelheads deployed, users didn’t notice any performance degradation.”

Sam Collier, Principal, Aspire.net

0

5

10

15

20

25

30

Before Riverbed After Riverbed

Response Time Improvement

PDF file accesstime (seconds)

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BigBand Networks

Background• Users in decentralized offices could not efficiently

share data• Application performance was not efficient

worldwide Results

• Avoided $90,000 in expenses for global SharePoint deployment

• Citrix licenses reduced by 1/3• WAN bandwidth usage reduced by 50%

Key benefits from deploying Riverbed• Centrally deployed SharePoint portal• Users can access and share information

regardless of location• Cost savings through consolidation and software

licensing

“Riverbed achieved our goals to enhance the ability of any BigBand employee to share information regardless of location.

We were also able to eliminate one third of the Citrix licenses we budgeted for, because Riverbed enabled users to run Oracle natively.”

Eugene Alfaro, Director of IT Services

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Electronic Arts

Background• #1 worldwide video game developer • Distributing 3GB - 6GB of software code

worldwide Results

• More than 60x improvement in FTP data transfers

• 90% reduction in WAN traffic Key benefits from deploying Riverbed

• Time to market accelerated• Bandwidth utilization reduced• Productivity enhanced

“Riverbed’s technology is addicting. Our FTPs of large source code files went from twelve hours to about ten minutes.”

Global Network Architect

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Endwave

Background• Supplier of RF subsystems• File sharing for collaboration lacked speed

Results• 60x improvement in file access times

Key benefits from deploying Riverbed• Improved productivity and collaboration• Quicker design times • Faster delivery to market

“In less than 10 minutes we had the appliances unpacked, racked, and performing their duty. It really helped that there was no client or server side configuration required.”Patrick O’Sullivan, Director of IT

“A 5MB CAD file that previously took minutes to copy over our WAN now takes less than two seconds.”Patrick O’Sullivan, Director of IT

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Global RF Systems Manufacturer

Background• Improved collaboration with new SAP PLM

system needed• Simplified IT infrastructure needed to reduce

costs, complexity, and management Results

• Payback period of just 9 months• $15,000 in annual bandwidth cost savings

Key benefits from deploying Riverbed• Significantly shortened product development

cycle• Eliminated need to deploy additional IT staff

and servers• Global collaboration enabled

“The centralized deployment of mySAP PLM immediately eliminated the need for 15 to 20 other servers, distributed among global offices.

Teams no longer have to be local, and it’s OK if there’s a team in Chicago and a team in China collaborating.”

IT Manager

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Leica Geosystems

Background• Manufacturing - Diversified• Improve application performance across

more than 50 office locations worldwide• Support the expansion of small, globally

dispersed offices with minimal IT investment Results

• Application acceleration provides users with LAN-like performance

• 40-60% reduction in bandwidth utilization Key benefits from deploying Riverbed

• Removed 30 servers from IT infrastructure• File backups performed centrally, eliminating

the need for remote office backups

“The first time we ran the Steelhead appliances, time to download applications was reduced by 30%. Now users can access applications as if they were working on a LAN.”

Peter Lunger, IT global network engineer

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Marvell

Background• Leading semiconductor manufacturer• Accelerate windows file sharing, web applications,

and email• Speed and communication between offices

needed Results

• 60 times faster throughput for Windows file sharing

• LAN-like access for employees in remote sites• 80% reduction in bandwidth use

Key benefits from deploying Riverbed• Enhanced collaboration and productivity• Improved user satisfaction

“Employees working at the Steelhead-deployed sites can share data, collaborate, and access remote IT resources with essentially LAN-like performance.”

Walter Curd, CIO

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Mercury Interactive

Background• Enterprise software firm developing business

service management solutions• Accelerate key applications running over the

WAN• Improve data protection by ensuring the

shortest possible backup windows over the WAN

Results• Backup windows reduced from 24 to 6 hours• Development cycles cut from 4 days to 1.5

days• 90% reduction in bandwidth utilization

Key benefits from deploying Riverbed• Greater data security in the event of a loss• Improved response times for employees in

remote offices

“Backup and replication was one of our top priority applications. Backup of remote Filers now takes roughly 6 to 8 hours, instead of 24 hours.”

Pete Kinkead, Director of IT

0

5

10

15

20

25

Before Riverbed After Riverbed(hours)

Data Backup

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Packard Bell

Background• Leading PC and home electronics

supplier• Consolidate servers and email system• Reduce maintenance and operating costs

Results• 98% reduction in WAN traffic• 3x improvement in legacy applications

Key benefits from deploying Riverbed• Consolidation and centralization have

lead to significant savings• Faster deployment of patches and

upgrades via systems management tools

“We found that the competition just hadn’t caught up with Riverbed’s offering.”

Pascal Chotard, IT Operations Director

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Secunet Security Networks AG

Background• Leading European IT security solutions supplier with 7

branch offices in Germany, Switzerland and the Czech Republic.

• IT wanted to consolidate its servers, improve systems management and reduce costs without affecting secunet’s Secure Inter-Network Architecture - an IP-based VPN technology that encrypts traffic between remote sites.

• Riverbed was chosen because it was easy to deploy and easy to integrate into the company’s existing infrastructure.

Results• Consolidated 14 remote servers to 2.• Network performance improved -bandwidth freed up at

peak times by 93% and 35% during normal times.• Improved application availability

Key benefits from deploying Riverbed• Cost savings in terms of reducing utilizing bandwidth

and server consolidation.• IT administrators no longer working on tactical issues

but are now able to work on strategic projects. • Increased employee productivity

“It is hard to put a value on more productive employees, but everyone understands that people are our most important asset. The more we can do to make them productive and happy, the better it is for our clients and our company. Riverbed has helped us achieve this goal.“

Carsten Borkus,Secunet Partner and Manager of Systems Administration

54


Silicon Image

Background• Global engineering company with 600 employees• Difficulty sharing project data across offices• Top applications include CAD Files, Pivot CRM, Oracle

11i, 2003 Exchange• Evaluated Silver Peak and Blue Coat, but found

solutions lacking or too hard to configure Results

• Greatly improved application performance• Improved data throughput• Easy configuration

Key benefits• Improved employee productivity via real-time

collaboration across offices• Eliminated need to do bandwidth upgrades, yielding

significant ROI• Low ongoing cost of operations – no additional IT staff

needed

“Riverbed is a massive cost saver. For us, the costs of implementing a bandwidth upgrade would be 3.4 times more expensive than deploying the Riverbed Steelhead appliances. Riverbed’s solution pays for itself.”

Alan Ayer,

Network Systems Manager

55


Maxim Integrated Products

Background• One of the fastest growing

semiconductor companies with revenues of $1.92 billion

• More than 7000 employees worldwide

• Experienced performance issues Results

• Plugged in Riverbed and it worked immediately

Key Benefits• Bandwidth increased by 3x• No more complaints from users

about slow traffic

“Cisco couldn’t work with our Oracle database and their service sucked big time, so we went with Riverbed.” Bert Baker, Sr. Network Engineer

56


Services and Transportation

57


Asiana Airlines

Background• Korea-based airline• Approx. 90 offices worldwide, and 50 airport

offices• Wanted to improve the performance of globally-

used applications for greater productivity Results

• Email, message board systems, and web-based applications accelerated an average of 10x

• Bandwidth utilization reduced by 60% Key benefits from deploying Riverbed

• Enable uniform application performance• Users in remote locations get LAN-like

application performance

“Downloads that used to take several minutes are now finished within seconds. Remote users now get LAN-like quality over the WAN.”

Jang Byong Kil,

System Technology Team Leaderh

58


Hyundai Hysco

Background• Automotive steel manufacturer; subsidiary

of Hyundai Motor Company • Poor application performance in overseas

offices• Key applications include groupware and

electronic approval systems Results

• 4 – 10x boost in application response time• Faster access to key applications in

remote offices Key benefits from deploying Riverbed

• Enhanced productivity• Improved user experience

"With Riverbed's Steelhead appliances installed, our remote office users were able to access head office applications quickly, resulting in enhanced productivity and improvements in overall user

experience."

Donghoon Seo,

Manager, IT team

59


Korn/Ferry International

Background• Premier global provider of executive recruitment services. • Needed cost-effective solution to deliver LAN-like

performance to employees in Asia • Evaluated products from five vendors – selected Riverbed for

ease-of-installation and superior performance Results

• Deployed Steelhead appliances to 17 Asia-Pacific offices.• Accelerated key business applications by more than 6X, while

drastically reducing WAN traffic volume• Reduced 20 MB file download time from 2 min. to 20 sec. in

Singapore office Key benefits from deploying Riverbed

• Increased employee productivity and satisfaction with resource accessibility

• Employees able to collaborate across regions without delay• Increased application performance while avoiding network

upgrade, saving substantial costs

“Before we installed the Riverbed Steelhead appliances, it would have taken the Singapore office approximately two minutes to download a 20 MB file from another branch office like Hong Kong, but it now takes less than 20 seconds.”

Stein BangSenior director of IT for Asia-Pacific

60


LeasePlan

Background• European fleet and vehicle management market leader with offices in 29

countries, 5,900 employees, 1.28 million vehicles and a consolidated lease portfolio of € 13.7 B

• Need for server consolidation, need to improve sluggish network and application response times

• LeasePlan considered competitors such as Perebit’s technology from Juniper Networks but only considered Riverbed after testing the technology and saw the performance benefits

Results• Reduced bandwidth utilisation by 90%• Nightly backups and updates reduced from hours to minutes• 10x improved app performance

Key benefits from deploying Riverbed• Server consolidation meant significant cost savings

» Example, Riverbed delivered an annual savings £20,000 to the UK subsidiary

• Improved network performance translated into superior customer service as well as increased worker productivity

“It took us half an hour to set up each device and off it went.”Andy Hussey, IT Infrastructure Architect

61


Rayonier Inc.

Background• Rayonier is a leading international forest products company with

2,000+ employees and offices on five continents• Rayonier wanted to consolidate its data centers while increasing

the access and performance for Windows File Sharing, SQL R7 and Lotus Notes on its Cisco infrastructure

• Riverbed beat out Cisco due its excellent performance and easy deployment

Results• Steelhead appliances were deployed at 11 worldwide locations

worldwide• Consolidated 8 data centers to 2• Experienced a 70 to 90% decrease in new bandwidth demand

Key benefits from deploying Riverbed• By improving employees’ WAN service, the IT department is

now a hero to all employees • Increased performance of core applications• Riverbed’s easy deployment meant that Rayonier saved 10 to

15% of budget toward professional services

“Riverbed was the best technology choice for us to complete our data consolidation project worldwide.” Adam RasnerDirector of Corporate Networking

62


Energy

63


Consol Energy

Background• Largest producer of high BTU bituminous coal

in the US • Operates a large MPLS network• 80 remotes sites • Needed increased application performance and

lower WAN costs Results

• 32-64X WAN performance increase• 2.5-3X WAN traffic acceleration• Improved CIFS and Exchange performance

Key Benefits from deploying Riverbed• Able to improve their SAP as ERP system• More efficient network team able to solve real

problems instead of worrying about the WAN

“We liked that the Steelhead appliances were “plug and play”. We dropped the Steelheads in, and we immediately saw an improvement in our WAN. You put them in, you turn them on, and they work, with no network outages and no surprises.”

Thomas Prokop, Manager, Infrastructure Remote Services, Consol Energy

64


Hydro Quebec

“Riverbed addresses issues of bandwidth, latency, and chatty protocols, the Steelhead appliances make applications such as Oracle, Citrix, and Livelink run between 10-25 times faster over the network than they did previously.”

Daniel Brisebois, Hydro-Quebec IT Advisor, and a 3D Technical Team Leader

Background• Hydroelectricity is primary source of energy and

accounts for 98 percent of the company’s output• Enterprise adopts the practice of concurrent

engineering, where many parties work simultaneously on a single digital mock-up of a facility – some employees are located more than 1,000 KM (661 miles away)

Results• Office applications run 10-25x faster over the WAN• Catia file download time slashed by nearly 90%• 90% average data reduction across network

Key Benefits from deploying Riverbed• $1.5 Million dollar cost avoidance• 90% average data reduction across the network• Concurrent engineering adopted for about 50% less

than other solutions

65


OMV

Background• One of Europe's leading oil and gas companies• Embarked on New Zealand-based oil field development

project • Faced challenges posed by geographical distance between

sites, but did not want to relocate staff• Suffering from slow-performing applications over the WAN

Results• Deployed Steelhead appliances and Steelhead Mobile across

Australian and New Zealand operations• Application performance improvements by 10x across regions

Key benefits from deploying Riverbed• Steelhead Mobile gave huge performance boost - dramatically

increased user productivity• Acceleration of Outlook and File Sharing applications by 8x

allowed company to achieve a positive ROI in just six months

"Everything runs fast and users are happy. The Riverbed products have proven themselves stable and reliable; ongoing operations and maintenance requirements for them are virtually nil."

Peter ZuzulaIT manager

66


Petrobras

Background• Brazilian energy company; operations in 27 countries • Performance problems caused by network and application

latency – bandwidth alone would not solve the issues• Backing up data from remote sites took more than 24 hrs

Results • Deployed 43 Steelhead appliances to improve communication

between 40 offshore oil-drilling platforms and the continent• Riverbed CMC deployed for configuration, upgrade and

monitoring of appliances. • WAN traffic reduced by 65%, freeing bandwidth • Backup for offshore oil-drilling platforms reduced to 4 hrs avg.

Key benefits from deploying Riverbed• Workers on oil platforms get same application performance as

those at headquarters• Improved both productivity and job satisfaction• Eliminated need for investing in expensive infrastructure, such

as optical fiber undersea connecting offshore data to continent systems

“With WAN optimization, we knew the speed gain would be at least 40%, at a lower cost and with simpler modifications in the ITC infrastructure.”

Carlos Alberto LageLand coordinator of ITC for the Campos Basin

67


Silcar

Background• Purpose built outsourcing maintenance

organization for the power industry• More than 3000 employees• $450M in revenue• Used Steelhead, SMC, CMC to centralize

Results• Decrease in network drop-outs and

network speeds• Reduction in infrastructure size and cost• Reduction in staff support in each office to

manager local file servers Key Benefits

• Ability to deliver applications and data from a central location in an efficient manner

• Efficiency of access to applications

“Riverbed has given us the ability to lay a sound platform for our infrastructure whether that is the deployment of cloud or internally hosted solutions. We can deliver whatever the business wants.”Chris Parrello, Information Systems Manager, Silcar

68


St. Mary Land and Exploration Company

Background• Independent energy company focused on

exploration of natural gas in the U.S. • Overnight replication carried over into the

morning and disrupted users• Poor application performance

Results• File sharing to remote offices 2x faster

Key Benefits from deploying Riverbed• Eliminates field office server requirements• RSP replaces Edge services hardware• Fast and simple deployment to regional

offices with no IT staff

“The Riverbed products just work. They do everything you were expecting them to do, and they show you how they’re doing the job. Just put the appliance in, see how it works, and you’ll understand!”

Nate Zeigler, IT Manager, St. Mary Land and Exploration Company

69


Legal

70


Allens Arthur Robinson

A law firm with 1500 staff in 14 cities across Australia and Asia

Environment• EMC SRDF/A with GigE interfaces on Symmetrix

DMX Problem

• Analysis suggested an expensive and dedicated 100Mb/s link between Sydney and Melbourne,

• Had only a 20Mb/s link shared with their usual WAN traffic (Email, file sharing, etc.)

Solution:• Reduced link consumption by 8x• “Deliver the impossible” – increase DR capability

without increasing bandwidth or impacting application performance

71


Allen Matkins

Background• A top 200 law firm in the U.S.• Need to enable inter-office collaboration• Key applications - LexisNexis Interaction CRM,

Hummingbird DOCS Open Results

• Eliminated more than 20 non-billable hours per attorney working in remote offices

• $980,000 in productivity gains by eliminating long downloads• Download of litigation case files -- 22 minutes to 8 seconds

Key benefits from deploying Riverbed• Centalized CRM made client information accessible at all

times• Avoided costly bandwidth upgrades• Attorneys more productive and able to collaborate

“Riverbed is ahead of the competition in its ability to support all of our critical protocols. This was our winning solution.”

Frank Gillman, Director of Technology

72


Appleby

Background• Improve replication frequency for

offshore locations without increasing bandwidth

• Improve response times for enterprise applications

Results • Replicate all sites every 15 minutes• Virtualize servers in offshore locations

Key benefits from deploying Riverbed• Over a 12X improvement in opening

SharePoint portals• A reduction of approximately 80 percent

in replication traffic shipped over the WAN

• Annual bandwidth savings of over $500,000

• Reduced server costs and enhanced data center consolidation

“Once we installed Steelhead appliances, our users immediately saw a major performance improvement for HTTP traffic and we found that the average portal page opened in less than 4 seconds. Previously, an average portal took over 50 seconds to launch, so we realized over a 12X improvement in HTTP performance.”

Jack Fleming, IT Manager

73


Constangy, Brooks & Smith, LLP

Background• Law firm looking to consolidate servers

Solution• Adopted private cloud model for IT consolidation and virtualize

services centrally• Installed 20 Steelhead appliances with RSP – Windows 2003 on

VmWare platform Benefits

• Constangy’s RSP is running Windows 2003 for:» Domain Controller, DNS, DHCP, Windows, DFS and print server

• Avoided ongoing operating expense of replacing branch office servers

• Eliminated cost, risk, and hassle of tape back up in branch offices

• Greener solution with less power consumption and cooling required

“Performance is phenomenal, the users don’t realize that their data is no longer down the hall but is now hundreds of miles away.”

David Grow, IT Director

74


Fowler White Boggs

Background• Providing comprehensive legal services since 1943• 5 locations and 325 employees• Annual revenue 75M• Primary goal was to consolidate to central location,

using Steelhead

Results• Multiple offices running on T1 with increased quality

of service to the end user• Consolidation of email to central location• Reduced latency and increased speed of accounting

systems Key benefits

• Consolidation of bandwidth, exceeding all expectations

• Increased efficiency of management of communications for WAN links

“Riverbed has paved the way for the industry. You have created a product that has allowed us and other organizations to consolidate to central locations”Michael Esquia, Network Engineering, Fowler White Boggs

75


Freshfields Bruckhaus Deringer

Background• Leading international law firm• 28 locations, 2,400 lawyers• High latency, bandwidth constrained links

Results• Up to 70x faster document downloads• 400% increase in bandwidth capacity, deferring

future WAN upgrades• Deployed in all locations in 3 months

Key benefits from deploying Riverbed• Improved application performance for end-users• Expanded WAN capacity• Reduced bandwidth utilization on constrained

links

“Time to transfer a 2 MB fileover the WAN has improvedfrom 210 seconds to three seconds, quite a remarkable feat”David Enders, Senior Technical Consultant

0

50

100

150

200

250

BeforeRiverbed

AfterRiverbed

76


Paul Hastings

Background• International law firm with 18 sites• Replicating data for DR

Results• Optimized CIFS > 65% reduction on

average• Optimized SnapMirror replication

>90% on average (7.8X increase) Key benefits

• 30 min. RPO vs. over 1 hour without Steelhead solution

• Enable consolidation of global IT architecture without requiring documents stores at each site

77


Pepper Hamilton Law

Background• East coast law firm• 11 offices in 7 states, 450 lawyers• Wanted to consolidate file servers for better

collaboration and security Results

• Interwoven FileSite document management performance greatly improved

• Microsoft Exchange servers centralized Key benefits from deploying Riverbed

• Lawyers spend less time waiting for files; more time billing clients and actually practicing law

• Complaints to help desk have gone down; frustrations removed from day to day law practice

“Riverbed outperformed the competition in every application. Reporting was easier; plus Riverbed and its channel partner were more supportive than anyone else.”

Josette Marsh, CIO

78


Tilly Bailey & Irvine

Background• English Law Firm• Centralise IT infrastructure and data• Key applications – Pilgrim Practice

Management System and Email Results

• Savings of £85,000 per year • Deferred bandwidth upgrades• Accelerated application performance

Key benefits from deploying Riverbed• Ease inter-office collaboration• Limit IT infrastructure costs at remote

offices

“It couldn’t have been simpler – the Steelhead appliance really is a plug and play device withno complex installation. The switchover was seamless, with users actually observingfaster access to applications.”

Ray Skinner, Head of IT

79


Lathrop & Gage

Background• Lathrop & Gage has 300 employees in 11 offices• Lathrop & Gage needed to free up bandwidth to use

videoconferencing technology, create a better disaster recovery plan, and consolidate its IT operations

Results• 11 Riverbed Steelhead appliances deployed nationwide• QoS ensures sufficient bandwidth for key applications

such as live video, VoIP• End users now have LAN-like app performance

Key benefits from deploying Riverbed• ROI of less than 12 months• Over $180,000 total saved in travel expenses, energy

costs, deferred bandwidth upgrades• Enough bandwidth to support HD videoconferencing

system• Reliable disaster recovery plan

“By deploying the Riverbed devices, we freed-up bandwidth to enable video conferencing while also setting quality of service guarantees. The combination of Polycom’s industry-leading video solutions and bandwidth optimization from Riverbed Technology has created an ideal solution and a seamless experience for our end users.”

Ben WeinbergerCIO, Lathrop & Gage

80


BankingFinancialAccountingReal EstateInsurance

81


ABD

Background• Leading insurance, risk management, and

employee benefits firm • Improve networking, recovery time, expansion

of storage servers

Results• Deployed 12 Steelhead appliances across the

West Coast• 65-83% optimization on a daily basis with a

consistent average of 70-75% optimization

Key benefits from deploying Riverbed• 6 Meg pipe that functions as a 20 Meg pipe • Data and servers centralized • Improved productivity and collaboration

“We deployed 12 Steelhead appliances and they’ve been essential to our network ever since. With the phenomenal success, Riverbed has more than met our expectations for the services we require.”

Jerome Keller, Data Center Manager

82


Accuval Test Results

Insurance/Appraisal Company Windows File Sharing (CIFS) and SharePoint (HTTP)

– key applications

SharePoint - Move 13 MB Document

0 20 40 60 80 100 120 140 160

Without SteelheadMobile

With SteelheadMobile

Seconds

About 25x faster!

CIFS File Sharing - Move 22MB File

0 50 100 150 200 250

Without SteelheadMobile

With SteelheadMobile

Seconds

About 32x faster!

83


Allied Capital Corporation

Background• Private equity investment firm• Centralize information to improve client

service• Key apps - Email, SharePoint, Pivotal CRM

Results• Payback in 7 months• 35x faster access to remote file servers

Key benefits from deploying Riverbed• File servers eliminated in each remote office• Accelerated application performance over

the WAN• Improved end-user satisfaction

“Steelheads have helped us accelerate applications across the WAN, but also consolidate our IT infrastructure in an easy-to-use appliance.”

William Cowdrick, Allied Capital

84


Capital City Bank

Background• Replicate data faster and more often• Avoid ongoing expense of WAN bandwidth

upgrades Results

• Dramatically improved RPO while using existing bandwidth

Key benefits from deploying Riverbed• Reduced replication time from 48-72 hours

down to 4-6 hours• Replicated Metavante and Jack Henry files to

DR site out of site• Assured in a disaster its business can be up

and running within 24 hours

"The performance of the Steelhead appliances at our DR site sold us on the solution. Riverbed being an EMC Select and EMC E-LAB-Tested Partner assured us of our decision.“

Lynne Jensen, VP and IT Network Manager

85


Depository Trust and Clearing Corporation

Background• Large international corporation that

operates multiple data centers• Unreliable IT infrastructure in different

parts of the world Results

• 60% improvement in application performance

• Reduced traffic over WAN Key Benefits from deploying Riverbed

• Gained visibility into network data flow • Virtualized servers

“We found a measurable difference for the remote users’ experience. Given the concerns we needed to address, Riverbed was the right solution at the right time.”

Rahul Arya, Director, Corporate Networks, Depository Trust and Clearing Corporation

86


GTE Federal Credit Union

Background:• Credit Union with OC-3 with 50 ms RTT• SRDF/A replication for payment processing

Problem:• Unable to handle peak data transfers during

end-of-week and end-of-month• Needed to handle 800 Mbps during peak activity

Solution:• Deployed pair of Steeelheads 6050 • Maintained SRDF integrity during peak transfers• Delivered over 945 Mbps LAN over an OC-3

WAN 5.9X Throughput

“We haven’t had an SRDF/A group fail since we put Riverbeds in.”

Anthony Bender, Director of Technical Support, IS Officer

87


Allied North America Insurance Brokers

Background• Specialty insurance broker• New offices opening rapidly• Poor application performance over the WAN

Results• 80-95% reduction in bandwidth consumption• Payback in less than one year

Key benefits from deploying Riverbed• Consolidated file and email servers• Facilitate rollout of new, custom built

document management system• Reduced overhead and faster deployment of

remote offices

“By pre-positioning key content such as in-process insurance claims, the response times for our brokers in the remote offices will be as if they still had their local servers.”

William Cowdrick, Allied Capital

88


Bank of Korea

Background• National central bank of the Republic of Korea • Poor response times due to low bandwidth and

application and network latency Results

• Reduced average download time for mail attachments from 30 seconds to 5 seconds.

• Reduced download time for groupware system by 90%

Key benefits from deploying Riverbed• Faster delivery of information from central data

center • No changes to existing network infrastructure

required • Planning to implement Riverbed's solution in six

remote overseas offices

Email Attachment Download Time(seconds)

0 5 10 15

With Riverbed

Without Riverbed

5x faster

89


Big Four Accounting Firm

Background• Consulting firm that provides audit, tax and

advisory services.• Accounting firm planned to consolidate CIFS

and MAPI servers, purchased Riverbed for acceleration for its offices.

Results• 95 Steelhead appliances deployed within the

United States • 60-70% percent bandwidth reduction• 2– 5x boost in application response time

Key benefits from deploying Riverbed• 1 terabyte of data is daily replicating from

data center to disaster recovery site • Added VoIP, Video Conferencing, and Video

Streaming without impacting end-users

“Originally, Riverbed was seen as an appliance that allow us accelerate applications over the WAN, but now it’s just as critical as our routers.”

Network Engineer

90


CCIC

Background• Top five property insurance company in China• Facing expensive bandwidth upgrades to handle growth• Poor application performance over the WAN; mobile

workers losing valuable time downloading files• Difficulties with disaster recovery and remote backups• Wanted to increase worker productivity and optimize IT

infrastructure Results

• Deployed Steelhead appliances, Steelhead Mobile and the Central Management Console (CMC).

• Enhanced application performance Key benefits from deploying Riverbed

• Reduced bandwidth utilization by more than 70 percent• Able to run more applications over existing links without

bandwidth upgrades• Simpler software upgrades • Centralized access to primary data center from all remote

branches

“Riverbed was way ahead of the competition in real environment testing and the Steelhead appliances were far easier to deploy, manage and maintain.”

Sun Shun QiangNetwork supervisor at CCIC

91


“Credit Card Processor”

A leading credit card processor for merchants Environment

• Redundant OC3 with 45 msec RTT• Oracle database replication

Problem• Needed to reduce the impact of replication traffic on WAN

and other critical applications Solution

• Reduced link consumption by 6x• Avoided bandwidth upgrade• Four 6020 Steelhead appliances deployed

92


Desert Schools Federal Credit Union (DSFCU)

Background• Supports retail banking locations with client-server

applications and end-user devices • Wanted to transition from a thin client architecture to a

desktop platform Solution

• Installed 64 Steelhead appliances in all retail banking outlets

• Also evaluated Cisco Key benefits

• Reduced annual bandwidth costs by optimizing the existing WAN infrastructure and deferring circuit upgrades

• Allowed IT staff to manage 64 sites remotely• Improved application performance for end-users in branch

offices• Achieved bandwidth reduction of 60% to 80%

“The installation of the Cisco WAAS took longer than Riverbed Steelhead appliances,- it took days to configure our routers and tweak our QoS. With Riverbed we just deployed it in-path, configured the router, used a pass through rule for our VoIP traffic, and in hours we were up and running with our evaluation tests.” Chris Kearney, AVP of Information

93


Ernst & Young

Background• Ernst & Young (EY) provides assurance, tax,

transaction and advisory services.• EY planned to consolidate CIFS, Lotus Notes and web

servers, purchased Riverbed for acceleration for its offices.

Results• Today over 70 Steelhead appliances deployed and

plans to scale to 480+ sites around the world.• 80% percent bandwidth reduction• 3x boost in application response for HTTP and Lotus

Notes• 20x boost in CIFS file sharing

Key benefits from deploying Riverbed• Nightly replication of data center to data center• RSP for video multicast around the world using Qumu

“Consolidation was the #1 driver to look at Riverbed, we have over 480 offices all over the world and needed a technology that would allow us to scale and take advantage of video multicasting.”

Network Engineer, Ernst & Young

94


Greenhill & Co.

Background• Investment banking firm• Exchange and file server

consolidation Results

• 32x capacity increase, 97% reduction in Exchange traffic

“Riverbed Steelhead appliances have allowed us to streamline our systems by eliminating redundant technology in branch offices and lower expenses by eliminating high-cost data circuits and servers.”

John Shaffer, Director of IT

95


HBOS Australia (HBOSA)

Background• Large financial services company with 200+

offices• Poor application performance over the WAN

inhibited new high-performance IT architecture required for business expansion

Solution• Steelhead appliances deployed at over 200

small, medium and large sites across Australia, including high-end 6020s in two data centers

• Rolled out 170 appliances in just 45 days Key benefits

• Reduced WAN traffic and costs• Improved application performance at all sites• Increased visibility of network to better monitor

and manage issues

“We considered other vendors but, after extensive multi-vendor testing, concluded that Riverbed products were robust, secure and the easiest to implement with a high probability of success across our large network of 200+ offices.”

Adrian Cowman, Networks and Telecommunications Manager, IT Infrastructure, HBOS Australia

“We considered other vendors but, after extensive multi-vendor testing, concluded that Riverbed products were robust, secure and the easiest to implement with a high probability of success across our large network of 200+ offices.”

Adrian Cowman, Networks and Telecommunications Manager, IT Infrastructure, HBOS Australia

96


Investor AB

Background• European holding company• Serverless office initiative• Leverage MPLS network• Deploy VoIP and Unified Messaging

Results• Reduced management and

maintenance costs through a consolidated global IT infrastructure

• Improved productivity in remote offices from LAN-like network performance

• Easy deployment of WDS technology

“Even after moving my mailbox and home directory, the performance is virtually like being on the LAN. I know that Riverbed claims that kind of performance, but to see it was quite amazing.”

Fredrik KenmoSenior Systems Engineer

97


Jefferies & Company

Background• Major global securities and investment

banking group in 25 global cities • Complex data center migration, needed

to get a clear picture of its data flow Results

• Easily able to locate server dependencies through in-depth visibility reports

Key Benefits from deploying Riverbed• Proactive IT• Happier and more productive end users

“We gave power to the people. Now people have their own visibility, so by bringing transparency right to the applications, we built credibility.”

Joe Galardi, VP, Technology, Jefferies & Company

98


Lloyd's Register of Shipping

Background• Global independent risk management and

safety assurance • 246 locations covering 186 countries• $450 million in revenue

Results• WAN optimization across 220 sites

globally and a single data center• Improvement on file traffic• Performance improvement of web

applications Key benefits

• Major cost cutting based on IT consolidation

• Decrease in necessity of WAN upgrades since roll-out

“Riverbed pulled off the stops, and managed to literally show us within a week that this is a far superior product”Simon Graham, Infrastructure Architect, Lloyd’s Register of Shipping

99


McLagan Partners

Background• Financial services firm• Key financial application very slow• Data and server sprawl across the country

Results• 100x improvement in for custom SQL application• Eliminated 30 day queue to push content to remote

offices Key benefits from deploying Riverbed

• Successfully centralized application servers from all overseas branch offices

• Reduced time to open client-server is now instantaneous• Avoided expensive international bandwidth upgrades• Implementing new DR strategy using VMware and

Riverbed

“Riverbed out-performed Juniper in every single test that we ran.” John Anderson, Vice President

100


MinnWest Bank

Background• Design and deploy a viable disaster recovery

strategy • Reduce IT environment complexity • Comprehensively protect financial and other

data Results

• Steelhead 5050-M appliances configured in each data center

Key Benefits from Deploying Riverbed• Successfully protecting over 8 Tb, all company

data, every day• Meeting recovery point objective of 1 hour or

less• “Turn key” operations with minimal

administration

“We now have true DR, predicated on the assumption of an event destroying the production data center.”

Jonathan Schiller, CEO

101


Raiffeisen Bank - RUN

Background• Raising Unified Network S.p.A (RUN) : IT Services of

Raiffeisen Banks in the Northern Italian region• 190 offices with local servers, data integrity being

compromised• Backups performed locally, resulting in high costs • Mobile employees losing valuable time with downloads

of emails and files Results

• Installation of the 150 Steelhead appliances and CMC, helped removing 150 local servers from branches

• Bandwidth utilization reduced by over 87%, CIFS by 90% and HTTP by over 75%

Key benefits from deploying Riverbed• Simpler software upgrades, as servers centralized• Reallocation IT staff from backing up data to other IT

projects

“The Riverbed Steelhead appliances were just easier to implement and deploy. They’re more transparent and technologically advanced.”

Dr. Peter Werth, IT Manager

102


RCM Capital Management

Background• Buy-side investment firm, part of Allianz

Global Investors• 600 employees across 6 offices• 60 – 70% of workforce is mobile

Results• Remote traders get faster results• SharePoint accelerated by 10x• Software updates reduced from 15 minutes

to 10 seconds Key benefits

• Faster trading: mobile workers and office workers can execute more quickly

• Reduced bandwidth by 70% for Web applications, 3PAR and NetApp replication, and software updates

“We see 70 or 80% data reduction typically for our mobile workers. But more importantly, remote workers can access data and execute in our Web-based trading system faster. In our business, every second can be millions of dollars. Steelhead Mobile blurs the line between local and remote.”

Jeff Wood, Director of IT

103


Sentinel Real Estate Challenges

• Deliver applications and information to 1,100 real estate professionals in 200 remote offices, while retaining a centralized IT infrastructure

• Increase productivity and improve customer satisfaction• Handle ever growing volumes of data without spending

more on bandwidth Results

• 200 Steelhead appliances were deployed nationwide to help application performance

• 20x performance improvement across a broad range of applications

Key benefits from deploying Riverbed• Avoided numerous costly network bandwidth upgrades

to 200 remote offices• Improved worker satisfaction and productivity

“Our performance gains were hard to believe. And this is not just my measurements and IT’s perception, this is what users are telling us.”

Emile Rashkovich, Senior Vice President & CIO

104


Tamilnad Mercantile Bank (TMB)

Background• Premier private sector bank• 7 regional offices and 173 branches• 100 MB of transaction data generated,

logged, and replicated every 5 minutes Results

• Time to replicate reduced from 10 minutes to 2 minutes

• WAN utilization reduced by 65%• No changes to Oracle DataGuard system

Key benefits from deploying Riverbed• Reduced RPO - Transaction data can be

replicated more frequently and more reliably• No additional bandwidth purchases required

“If a disaster struck, we would be at risk of losing 200 MB of transaction data. We have designed our DR system to protect us from loss, and Riverbed has become a critical component of our DR architecture.”

P.R. Varatharajan, GM

105


Tatts Group

Background• Wagering, gaming and lottery operator• Staff spread throughout Australia needed improved access to

data and applications• Remote users regularly complaining about application

performance• Tested products from various vendors – Riverbed chosen for

simplicity, scalability and performance Results

• Deployed Steelhead appliances at three locations in Australia • IT applications run up to four times faster while using much

less bandwidth• Significant IT cost savings by halving interstate WAN capacity

from 4 Mbps to only 2 Mbps. Key benefits from deploying Riverbed

• ROI in six months • Boosted network performance and improved employee

productivity • Saved company considerable IT infrastructure costs

“The Riverbed Steelhead appliances have made our key applications run four times faster across our WAN, while using much less bandwidth than before.”

Anthony PriorCommunication Systems Manager

106


The CBE Group Inc

Customer Background• Private Midwest accounts receivable management

company with 800+ employees dispersed across the US.

• Needed to improve network performance while improving remote employees access to its MS SQL-based accounting application

• Riverbed chosen over Juniper and Cisco because of its super star performance and ease of installation and management

Results• Delivered 87% data reduction across the WAN • Accelerated MS SQL-based accounting application by

8x Key benefits from deploying Riverbed

• Remote workers reported that accessing application as instantaneous—as if they were working on the LAN.

"In a head-to-head evaluation in our labs, Riverbed was the clear winner, based on performance and ease of installation and management."

Wolfgang Weiss Jr.,

Manager of IT Infrastructure

107


Willis Group

Background• Global insurance company (16,000 employees)• Distributed IT environment costly to maintain• Deployed 200+ Steelhead appliances around

the world Results

• Consolidated two data centers into one• Consolidated 200 major applications and

several thousand small applications into one location (including Microsoft Exchange)

• Removed IT infrastructure from many international offices

Key benefits• Projected cost savings of $30 million over five

years• Improved employee access to information

globally

“An increasing amount of our international offices no longer need local IT professionals or significant local infrastructure.”

Eoghan Doyle, Director of Infrastructure and Operations

“An increasing amount of our international offices no longer need local IT professionals or significant local infrastructure.”

Eoghan Doyle, Director of Infrastructure and Operations

108


BKD

Background• 10th largest CPA and advisory firm

in the U.S. • Employs approximately 2000

employees • Needed to accelerate traffic across

the WAN Results

• Can add new company-wide applications without adding new bandwidth

Key Benefits• Bandwidth increased by 4x• 70-75% optimization increase

“I’m a Riverbed fanatic – I think they are awesome. The performance is incredible, and they give you highly intelligent support. Riverbed is really doing something different.”Anthony Maughn, Engineer

109


Prommis

Background• Leading national provider of knowledge

processing services to the real estate finance industry

• More than 1500 employees at 16 US locations

Results• Remote WAN users experiencing LAN-

like speeds Key Benefits

• Log-in times for remote users improved by 8x

• Monthly network traffic reduced from – up to 4 terabytes down to 900 gigabytes

• 77 percent reduction in email traffic• 45 percent reduction in Citrix ICA traffic

“The Steelhead appliances could actually support our architecture and deliver results, whereas other alternatives just couldn’t provide similar results within our environment.” Ken Meszaros, Vice President of IT

110


ING Investment Management

Background• Leading global asset manager;

managing approximately EUR €387 billion and USD $518 billion of assets for institutions and individual investors worldwide

• 110,000 employees worldwide• Latency issues with Outlook

Results• Quality of service improved

Key Benefits• Reduction in traffic has kept them

from having to increase WAN• Cost avoided in a few sites due to not

needing extra bandwidth

“Our implementation process was very smooth for our remote data centers.” Drew Vesser, Systems VP of Network Engineering

111


ArchitectureDesignEngineeringConsulting

112


Bucyrus

Background• Global mining equipment for surface and underground mining

industries subsidiary with more than 20 offices. • Running SolidWorks 3D CAD, Dassault SmarTeam and Matrix

PLM • Only tested Riverbed Steelhead because other peers

mentioned Riverbed had the best performance.

Results• Reduced bandwidth utilization between 65% and 75% • Users can now access complex 3D machine models for easy

design drawing generation

Key benefits from deploying Riverbed• Enabled Matrix PLM platform centralization project• Reduced infrastructure and bandwidth costs- Riverbed• Selected speaker for SolidWorks 2009 speaking title “Business

Case Study: How Bucyrus is Leveraging SolidWorks 3D CAD Plus WAN Optimization to Reduce IT Costs and Maximize Design Collaboration Worldwide.”

113


360 Architects

Background• Easily replicating over 200GB of data per day from Kansas City to Dallas.• Using native EMC Celerra V2 Replication, and EMC Centera replication.

Results• Seeing 85% to 98% optimization rates for the replication traffic. • Bandwidth capacity increase is currently over 7.07X for the 6Mb fiber MPLS connection.

Key Benefits from Deploying Riverbed• Meeting data protection goals• More comprehensive DR with current bandwidth

“Guys, this is ridiculously good performance and well beyond my expectations and planning numbers. I feel like the more replication traffic we throw at the Steelheads, the better the performance will be. “

Jeff Hammer,

114


Macmahon Holdings

Background• One of Australia's leading construction and contract mining companies • 3,000 employees and sites across Australia.

Results• Achieving 11.5 Mbps throughput from our 2 Mbps which is 5X acceleration• Approximately 85% compression on average.

Key Benefits• Overall performance for WAN links is more than doublethe existing link capacity

We have found the quality of the hardware to be excellent and they are easy to deploy; in fact, we self-deployed the appliances ourselves without needing the assistance.

Conrad Cockerell

115


C&D Zodiac

Background• Aerospace, aircraft systems and marine supplier of interior with over

4,900 employees, 15 facilities worldwide in 6 countries. • Remote facilities where bandwidth costs are a premium, but still had to

provision enough bandwidth to move terabytes of design files.• Key applications included Lotus Notes R702, ENOVIA SmarTeam,

Catia 3D live, and Progress (ERP) Results

• Mirroring data from 12 remote sites• Not needing to upgrade bandwidth in 4 countries

Key benefits from deploying Riverbed• C&D Zodiac executive management has been able to leverage “in-

sourcing” talent of designers and engineers in remote countries to win new projects.

• Real-time collaboration of engineering 3D designs now possible over the WAN

• Backup of remote sites more regular and more reliable

116


C&S Engineers

Background• C&S has over 400 engineers, architects, scientists and

other specialists across 8 offices• Company has used Steelheads for 8 years• Consolidated local data stores in each office and

needed to boost performance• Lots of data (300 GB) interchange every month

Results• Realized 80% performance boost right away• 20-second downloads down to 2 seconds, 10x

improvement• Employees more efficient, save 80 hours of man hours

each week

Key Benefits from deploying Riverbed• End users are extremely happy with speed of large file

transfers• Down to 1 data center, cost savings

“Our data consolidation was a huge undertaking, but the cost savings are tremendous. We’re seeing savings on man-hours and labor—probably in the realm of 80 hours each week.”

Jim Harter,Network Administrator,C&S Engineers

117


Colas Ltd Background

• UK construction subsidiary with more than 20 offices • Colas wants to reduce user time to access centralised applications

such as Microsoft’s SharePoint Server and CRM applications and stabilise network performance

• Colas considered Citrix but selected Riverbed Steelhead because it improved Microsoft’s applications (SharePoint) performance and optimized bandwidth while offering a great ROI

Results• Reduced bandwidth utilization between 65% and 75% and reduced

length of time for backup windows• Backups were reduced from 4 to 5 hours to 1 hour• Users can now access centralised applications and files up to 8x

faster

Key benefits from deploying Riverbed• Riverbed delivered cost savings of £110,000 • Improved application performance and optimised network

bandwidth

“It’s (Riverbed) definitely made the business more productive. I’m not having to answer calls continually from people saying, ‘I’ve got a performance issue’, as we’re simply not getting those calls now”

Tony DelaneyIT Manager

118


CONTECH Stormwater Solutions

Background• Water resource management firm• Merger of companies on opposite coasts• Inter-office collaboration with large CAD files• VoIP, videoconferencing on MPLS network

Results• 50x increase in application performance over the WAN• 94% reduction in bandwidth utilization• Database replication reduced – 8 hrs to 10 minutes

Key benefits from deploying Riverbed• Consolidation of development library onto a single file

server• Centralization of Exchange server information

‘With Riverbed we essentially have real time LAN-like access from either coast.”

Mike Haskell, IT Manager

119


Dudek

Background• Environmental and engineering company• Productivity-crippling delays when accessing critical-

applications (Outlook, AutoCAD, SQL databases and file-shares)

Results• Deployed 10 Steelhead appliances and Steelhead Mobile

on 50 laptops • 60-80% WAN traffic data reduction – as much as 95% for

some data types • Improved application performance for remote workers

while avoiding additional bandwidth upgrades Key benefits from deploying Riverbed

• Streamlined processes and cut operational costs • ROI in 6 months• Ability to expand to new geographical markets and attract

the best talent – regardless of location – all while controlling costs

“When we take into account the simplicity, acceleration and support – the solution has paid for itself two-fold in less than a year.“

Abe EsguerraIT Director

120


Fanning Howey

Background• Architecture firm• Poor application performance • Distributed Exchange servers

Results• Accelerated applications more than 50x• WAN traffic reduced by 90%• Payback in 6 to 9 months

Key benefits from deploying Riverbed• Dramatically improved application

performance• Consolidated Exchange servers

reducing costs• Improved collaboration and productivity

“The rollout of the Steelhead appliances was a breeze. When they arrived we just turned them on and we were off and running.”

“After deploying the Steelhead appliances, we realized we could finally consolidate our Exchange servers without affecting our users, which is a huge win for us.”

Tom Foreman, IS Manager

121


G&T Conveyor

Background• Largest privately held baggage handling systems manufacturer• Needed to improve application and email performance to help design

teams collaborate• Needed to enhance DR strategy (HQ in hurricane territory)• Operated EMC RecoverPoint on a 6 Megabit WAN link with 100

milliseconds of latency, needed to avoid bandwidth upgrades

Results• 20x acceleration in application performance• Easily move 500 GB of data for DR purposes

Key benefits from deploying Riverbed• Data center consolidation• Bandwidth savings• Faster file sharing and project delivery • Robust disaster recovery plan

“Our massive half-terabyte DR jobs that basically didn’t work, even over four days, can now be done successfully in a day.”

“Now, we have centralized file shares that are accessible at essentially LAN speed anytime, and to top if off our version control problems have disappeared.”

George Tilmon, IT Group

122


Gensler Architecture

Background• #1 architecture and design firm in USA• Data and server sprawl• Inability to collaborate among offices

Results• 70x faster CAD file sharing• 75% reduction in WAN traffic

Key benefits from deploying Riverbed• Fast file-sharing eases collaboration• Reduced cost of remote backup• Enables “office-in-a-box” concept, which

dramatically simplifies deployment of IT services at new offices

“Our files and data now move more than 70 times faster between offices, giving us the ability to complete projects more quickly.

We’ve also reduced our WAN traffic overall by 75%.”

Bruce Bartolf, CTO

123


GeoEngineers

Background• Engineering Earth Sciences and Technology Services

firm• Distributed workforce with a need to work

collaboratively• Data replication across the environment

Environment• EqualLogic ISCSI SAN• 15 site Riverbed deployment• Microsoft DFS replication back to the SAN

Results• Data replication reduced from 2 hours to 10 minutes• 3 – 4x increase in WAN capacity

Key benefits from deploying Riverbed• Consolidated environment with LAN-like performance• Enhanced DR replication• Real-time collaboration

“Our replication times have been cut from hours to just seconds.”

“The ROI was obvious to executive management, and payback was just a matter of months.”

Courtenay Bernier, IT Manager

Data Replication(minutes)

0

20

40

60

80

100

120

Before Riverbed

After Riverbed

124


Golder Associates

Background• Environmental Consulting Firm• 150+ offices worldwide, over 5,000 employees• 50+ Steelhead appliances already deployed• Accelerate mobile workers with no out-of-office

performance hit Results

• SharePoint file access accelerated up 100x• 40% data reduction with Veritas NetBackup

Key benefits from deploying Riverbed• Improved collaboration for globally deployed

users• High performance access for mobile workers• Consolidated SharePoint intranet

“We were pleasantly surprised when we ran our tests: Steelhead Mobile performance was comparable to Steelhead appliances.” Joe Potegal, IT Manager

125


HNTB

Background• One of the country’s largest full service

architecture firms• 3,800 employees in 80 offices • Needed to share files and collaborate

more effectively Results

• Faster file sharing and more collaboration on design projects

• Low administration, easy setup Key Benefits from deploying Riverbed

• Reliable replication and secure disaster recovery

“Riverbed really allows you to work in a more collaborative manner, no matter where you are in the world. Riverbed has enabled our company to do business in a completely new way and enhance end user experience.”

Wes Owen, Manager, Infrastructure Services, HNTB

126


JEO Consulting Group, Inc.

Background• Professional Services• Accelerate access to large design files and

project documents everywhere• Optimize application for both remote Windows

and Macintosh clients Results

• Steelhead Mobile deployed to over 60 users• Must-have technology for our mobile workers

Key benefits from deploying Riverbed• Real-time collaboration for users everywhere• Small offices can be deployed with no additional

IT infrastructure• 75% less data reduction over Internet

connections

“Riverbed provides great customer support and continues to add software enhancements that deliver functionality we continue to embrace.”

Travis Klasna, IT Manager

127


John Sisk & Sons- Ireland

Background• The largest general contracting company in Ireland• 1300 Employees• $1B in revenue• A part of SISK Group - Sicon Limited, a large diverse

Irish owned Holding Company with operations in Ireland, the UK and Belgium

Results• Each construction site now has a Steelhead, saving

four hours of worker-time per day, per site• Reduced site set-up time from 3 days to 0• Centralization of data management

Key Benefits• No longer need to have a server on each

construction site, eliminating need for a head on each site to manager

• Removing risk from holding data on a by-site basis• Significant reduction in administration time and costs

“Back-ups were a major major problem for us…we were introduced to Riverbed and it proved very successful...Initially it was just our construction sites, and now there is a goal of overall organization centralization which is driving Riverbed.”Daragh Doohan, Group Infrastructure Manager, John Sisk & Sons

128


Lagan Construction

Background• International construction firm• Quick setup of remote construction sites needed• Consolidation of IT infrastructure to deliver real-

time project data Results

• Deployed Steelhead appliances in 10 minutes• Freed bandwidth to enable VoIP• Accelerated SharePoint portal for international

deployment Key benefits from deploying Riverbed

• Simplified IT infrastructure through remote file server and backup consolidation

• Faster deployment of IT in new project locations• Accelerated application and data access

“Steelhead appliances enable us to simplify installation because there is no need to install local servers and other IT infrastructure.”

Jim Fennell, IS Manager

129


LITTLE Diversified Architecture

Background• Architectural consulting firm• Create a secure, reliable remote backup process• Enable teams in different offices to collaborate over

the WAN Results

• Backup windows reduced from 4 hours to 5 minutes• $198,000 saved in annual bandwidth expenses• 82% reduction in Double-Take CDP traffic

Key benefits from deploying Riverbed• Improve ability to meet client and project deadlines• Simplified IT management• Faster and more reliable data recovery

“The Steelhead appliances have paid for themselves already. We now have faster and more accurate data backup, while our IT department is more efficient.”

Chris France, CIO

130


Mirvac Group Customer Background

• Leading Australian real estate group that has over 300 architects working across 23 sites in Australia

• Needed to accelerate application performance such as AutoCAD and Exchange as well as enable the collaboration resources across the company

• Riverbed was selected over Citrix because its excellent reputation among US architectural firms and because its easy to implement and manage

Results• Significant reduction of traffic crossing the WAN • Not only improved Citrix performance across the network but

Steelhead replaced Citrix Key benefits from deploying Riverbed

• Architects are better utilized because they are now able to collaborate on projects in real time in different geographies

• Mirvac realized cost savings by:» Decreasing architects’ travel» Centralizing its backup and replication» Consolidating Exchange Servers into one location

“Riverbed is part of our strategy for rolling out LAN-like connectivity to our larger sites and, with Mirvac’s rapid growth both here and overseas, will be part of our expansion plan as well.”

Chris KennettGroup IT Manager

131


Nelson/Nygaard Customer Study

Background• 80 employees spread across 7 offices• Workers are mobile about 50% of the time• Collaboration across Adobe, Office,

AutoCAD painful» 30 – 50 MB documents» 10 minutes to share files among branch

offices» Almost inaccessible while on the road

Results• Evaluated Cisco WAAS and Packeteer

iShaper• Chose Riverbed for Mobile and Branch

Solutions Key benefits from deploying Riverbed

• Documents that took 5 minutes to download now take 2 or 3 seconds

• Workforce collaboration is a reality, anywhere

• Centralized data model now in place

“For us, mobility isn’t an issue to be dealt with sometime in the future; it’s how a business like ours can compete today. So as we were examining acceleration solutions, empowering mobile workers was a requirement.”

Raj Singh, CIO

“I remember when Raj first deployed Steelhead Mobile to my machine. Almost immediately, I emailed him and said, ‘I don’t know what you did to my machine but getting documents has never been easier. Thank you!”

Paul Jewel, COO

132


Nelson/Nygaard

Remote Employees (1/4 of total) 20Average Hourly Rate 130.00$

Daily Savings 2,600.00$ Monthly Savings 52,000.00$ Annual Savings 624,000.00$

Environmental Consultancy Increased productivity translates into more

billable hours.• Suddenly consultants on the road were

able to spend more time working and less time staring at progress bars.

Value of a single hour of increased productivity alone:

“I remember when Raj first deployed Steelhead Mobile to my machine. Almost immediately, I emailed him and said, ‘I don’t know what you did to my machine but getting documents has never been easier. Thank you!”

Paul Jewel, COO

133


URS Corp.

Architecture, Engineering, Construction, Environmental Consulting Firm

Challenges• Enable collaboration for over 25,000 professionals across

North America • Eliminate information “silos” with file sharing• Accelerate Lotus Notes/Domino across the wide area network

Solution• Deploy Steelhead appliances to 40 sites to improve application

performance Benefits

• Increased worker productivity and collaboration• 300 times faster time to open a 21 MB file across the WAN• Avoided having to upgrade network bandwidth• Now considering new solutions such as WebCasting and

backup over WAN enabled by the more efficient bandwidth utilization

134


Parsons

Background• Engineering and Construction company with

11,000 employees; IT outsourced to Perot Systems• Difficulty collaborating on projects due to limited

access to large files• Key applications included MicroStation, AutoCAD,

and various Microsoft applications Results

• Backup time reduced from 10 hours to 1-1.5 hours• Backups use 90% less bandwidth

Key benefits from deploying Riverbed• Real-time collaboration now possible over the WAN• Billions in projects completed on-time with fewer

expenses• Backup of remote sites more regular and more

reliable

“Parsons was in danger of losing a project worth hundreds of millions of dollars, simply because the staff couldn’t collaborate. Riverbed fixed that problem.”

Mike Pinkston,

Perot Systems

Backup Time(hours)

0 5 10 15

With Riverbed

Without Riverbed

Over 6x faster

135


Psomas

Background• Leading engineering consulting firm• Improve collaboration across offices, home

workers, and field crews• Version control problems

Results• Over $1,000,000 saved annually by

eliminating wait times for consulting engineers• 300 - 500 MB files easily transfer over the

WAN Key benefits from deploying Riverbed

• 10 – 15x faster file transfers to mobile workers• Data and servers centralized • Improved productivity and collaboration • Version consistency on critical documents

“The combination of Steelhead appliances and Steelhead Mobile means workers anywhere – in remote offices, in the field, and in offshore facilities, can collaborate in real time across the business.”

Chris Pinckney, CIO

Steelhead Mobile Results

136


Rogers Stirk Harbour + Partners

Background• Global architectural design company• Wanted to improve employee collaboration and enhance

centralized disaster recovery solution Results

• File download speeds improved by 80%• Enhanced centralized DR solution between HQ and third party

site – synchronizing between 45 and 50GB of data each day• Avoided bandwidth upgrade costs

Key benefits from deploying Riverbed• Enabled employees to access files and web applications

regardless of location• Increase or decrease bandwidth and throughput usage via QoS• Project offices can connect to HQ from any location at LAN

speeds• Robust DR solution, ensuring security of mission-critical files

"We looked at a range of WAN optimization solutions, but Riverbed was the only vendor we found to provide a truly network-based and future-proofed solution."

Seamus Conway, network manager

137


Solutia

Background• Chemicals, plastics, nylons manufacturer• 6000 employees, 40 offices in North

America• Microsoft Exchange consolidation

Results• Able to cancel 10 T1s from bandwidth

saved Key benefits from deploying Riverbed

• Consolidated Exchange servers while still improving performance

• Achieved significant cost-savings through WAN circuit cancellations

“The first four Steelhead appliances arrived in four different sites on the same day. They were unboxed, plugged in and running by noon, and we saw an immediate drop in our Exchange traffic.”Eric Nichols, CIO

138


SRG Partnership

Background• SRG Partnership was expanding from single Portland office to

multiple West Coast offices with 85 people• Needed to move from 1.5 MB to 100 MB File Server to support

cross-office collaboration• Chose Riverbed because of best-in-class reputation, features

and usability, no advanced configuration requirements and AutoDesk support

Results• Finally enabled their Disaster Recovery system to “just work”• LAN throughput reaches 403 Mb, 3 MB WAN connections

between offices• Optimized bandwidth over 4x

Key Benefits from deploying Riverbed• Steelheads optimize File Server across WAN, obviating need to

install an Exchange Server at San Francisco site• All employees are as efficient as they would be at HQ• Support for web-based and SQL-based systems• Employee efficiency gains• DR finally works!• Avoided approximately $250k in infrastructure costs• Can solve 80% of WAN requirements with Riverbed (rest must

be solved with VDI)• Enabled SRG’s growth and prepared them for further

expansion!

“I can’t even quantify the benefit of having our DR finally work! It’s been a pretty amazing story for us, as our employees can now collaborate effectively without worrying about latency. We feel our results are truly unprecedented.”Greg Moore,IT Director,SRG Partnership

139


Stanley Consultants

Background• Engineering Consulting Firm• 1,100 members in 15 worldwide locations• Consolidate Exchange 2003 servers

Results• 84% reduction in Exchange data over

WAN• Payback in less than 12 months

Key benefits from deploying Riverbed• Removed servers from remote offices• Cost savings from consolidation and

improved productivity• Improved email performance

“We conservatively estimated that… this product pays for itself in under a year.”Kevin MadsonSenior Network Analyst

140


Subsea7

Background• World’s leading subsea engineering and construction

companies servicing oil & gas industries• 22 ships transmit data via satellite to land offices• Wanted to ensure ship-based employees had the

same user experience as land-based employees Results

• 24x faster CIFS traffic• 12x faster HTTP traffic• Satellite link and latency reduction

Key benefits from deploying Riverbed• Exchange server consolidation• Ship-based staff able to access SharePoint and

other network-based applications as fast as land employees

“I would recommend Riverbed Steelhead appliances because they do exactly what they are supposed to. They work and address the key aspects we were looking for in our current solution.”

Johathan Douglas, Global IT Architect, Subsea 7

141


Traffic Planning and Design, Inc.

Background• Consulting and engineering firm• Consolidate while delivering performance• Key application - Bentley Microstation

CAD Results

• 85% reduction in bandwidth utilization• Savings of $78,000 annually

Key benefits from deploying Riverbed• Centralized IT resources and team• Improved project management• Increased WAN capacity

“When we roll out a new office, we deploy a T1 line, CAD Workstations, and a Riverbed Steelhead appliance. That’s it.”Karl Fischer, IT Manager

142


VINCI PLC

Background• Construction multinational• Unable to implement a disaster recovery plan with

existing network• Needed to centralize servers from 30 office

branches to two data centers Results

• Consolidated 25 file servers down to three• Data recovery window reduced by over two-thirds• Bandwidth throughput increased by 8x

Key benefits from deploying Riverbed• Increased WAN capacity• Cost savings from consolidation and improved

productivity

“Thanks to Riverbed, we are now experiencing an 8x increase in bandwidth throughput. Our 100Mbps circuit is now performing like 800Mbps.”

Ben Paddick Technical Design Architect

143


Larson Design Group

Background• Largest architectural, engineering,

and surveying firm in Central Pennsylvania

• Approximately 200 employees • Application issues across the WAN

Results• Improved performance over the

WAN Key Benefits

• Huge reduction in data transfer times

• Reduction in file locks• Increased speed of data

“Implementation process was good. Just plugged it in – there were no real issues. We also really appreciate the Cisco-like interface.” Jordan McQuown , IT Manager

144


Boral Limited

Background• International building and construction

materials group, headquartered in Sydney, Australia

• More than 15,000 employees worldwide

• Needed to consolidate core infrastructure

Results• Reduced servers

Key Benefits• Reduced Hardware costs• Reduced IT costs• Reduced MS licensing costs• Reduced service costs

“Riverbed was very easy to deal with during our implementation.”Manager, Technology Design and Implementation,

145


GovernmentNonprofit

146


C2K

“The schools are delighted with us. The users experience better performance across the network. Upload and download times improved dramatically, and the schools are greatly encouraged by what they perceive as a completely new network.”

Roy Beattie, Services Integration Director, C2K

Background• Public education sector• Provides infrastructure for 65,000+

computers• Provides a secure online communications

environment for all schools in Northern Ireland

Results• Immediate physical improvements• Able to retain existing infrastructure

Key benefits from deploying Riverbed• Minimal disruption to school system• Rapid deployment• Value for money investment

147


Boston College

“We now have a much more effective network management process, and can quickly determine where a problem is in the network and what applications or services are being impacted.”

Joe Harrington, Director of Network Systems, Boston College

Background• One of the oldest universities in the U.S. with 15,000

students, faculty and staff across 3 campuses• 3-Tier Gigabit Ethernet network• Rapid growth in network traffic and application

complexity, limited network visibility Results

• Reduced MTTR for network connectivity issues• Increased network uptime• Improved network and application performance

management• Able to pinpoint problems in minutes rather than hours

Key benefits from deploying Riverbed• Cascade enables visibility into traffic from over 100

buildings across 3 campuses to the data center and Internet with automatic network health reports and performance alerts

148


Environmental Services Associates, LLC

Background• Produce environmental impact reports for

government agencies and the private sector

• Needed to consolidate branch office and centralize everything back to HQ while satisfying users in speed and efficiency

Results• Able to eliminate branch servers through

virtualization• Print optimization • Reduced IT footprint

Key Benefits from deploying Riverbed• Multiple users able to simultaneously

access the same file

“The reports were spot-on. The savings were just there.”

Thai Tran, Infrastructure Administrator, Environmental Services Associates, LLC

149


Alpine Postal System

Environment:• Consolidated Windows and Exchange Server to Data Center

Challenge:• End-users complained of slow access to data and email • Latency and bandwidth connectivity

Solution:• 170+ Steelhead appliances and Central Management

Console • Reduced data reduction on average to 70%• Enable WCCP In-Path to manage load of TCP-IP session to

Data Center• Professional Services hired to design Steelhead

configuration in the Data Center and to regional field offices

150


International Justice Mission

Background• Human rights agency dedicated to

assisting victims of violent oppression • 14 field offices around the globe,

including locations where network performance is poor and bandwidth is expensive

Results• 5x improvement in bandwidth • Savings of $4,800 a month• Able to deploy SharePoint in all offices

Key Benefits from deploying Riverbed• Speed of communication enhances the

safety of employees in the field and helps save more human lives

“Riverbed enables us to be even more effective in saving and changing people’s lives throughout the world.”

John Lax, Vice President, International Justice Mission

151


Australian Trade Commission (Austrade)

Background• Supports Australian companies involved in

exporting, with 119 offices in over 60 countries• Many locations have low bandwidth – leading to

poor application performance• Significant number of mobile users/home workers

Solution• Steelhead appliances being deployed across 119

international offices• Purchased 250 licenses of Steelhead Mobile

Software Key benefits

• Improved access to complex information to help increase Australia's level of outbound trade

• Steelhead Mobile almost doubles bandwidth capacity for remote users

• Easy to install and manage

"I've been in this industry for over 30 years and I've got to say it's the first technology in the past 15 years that is truly innovative...this product has very clever technology that significantly accelerates data transfer and provides for the equivalent doubling or tripling of the line speed. We feel it can add substantial value to our business and our users."

Geoff Harders, Global Manager, service delivery and

systems support

152


Canadian Cancer Society

Background• The Society's Ontario division has more than 70,000 volunteers,

470 staff members and 40 sites across the province-including remote sites

• The Society had difficulty implementing a private cloud infrastructure and needed to accelerate data transfers, consolidate IT resources and replace old legacy computers

Results• Consolidated 35 file servers from remote sites to reduce

maintenance and increase data protection• End users now have LAN like app performance • Won InfoWorld 100 award based on success of project

Key benefits from deploying Riverbed• Reduced the maintenance load for the IT department • IT now is able to guarantee end user satisfaction with

collaboration and improved network performance• Steelhead appliances enabled private cloud infrastructure by

providing more flexibility, for example they were able to relocate their data center from headquarters to a remote site without users experiencing any degradation in service.

"The entire system is more efficient and involves less maintenance than ever before. "In fact, when we centralized our file servers to our headquarters, our customers did not even detect that the local file server had been moved. That's how seamless our deployment was."

Gerry Holmes,Director of Information Technology

153


Defense Contracts Management Agency (DCMA)

Background• DoD supplier management agency overseeing 322,000+

contracts• 60 Contract Management Offices, over 900 employee duty

stations worldwide• Consolidated 18 data centers down to 2 primary sites • Consolidated 625 servers down to 200 with VMware and

NetApp• User complaints about performance

Results• Achieved global consolidation without sacrificing performance• $720,000 annual ROI

“The additional bandwidth DCMA had added couldn't overcome the latency problems caused by chatty application and networking protocols. Users really let us know that they were not happy with the slowdowns they were seeing as the consolidation was proceeding.

Our users are much happier now. No one notices or cares anymore that we've consolidated our data centers. It's completely a non-issue now.”

Network Architect

154


Department of Health and Human Services - OIG

Background• Office of the Inspector General (OIG) upgraded

WAN bandwidth to address application performance problems in 95 field offices

• However, latency still hampered performance Solution

• Installed 95 Steelhead appliances in all field offices• Also evaluated Cisco and Juniper

Key benefits• Accelerated WAN traffic related to CIFS, HTTP, and

SMTP• Performance improvements immediately obvious to

end users• 90% data reduction• Rapid payback – annual additional costs of a

bandwidth upgrade would have exceeded the one time investment in the appliances

Source: “An Upgrade to the Plumbing: HHS Inspector General’s Office Uses Optimization Tool to Get its WAN Up to Speed,” Government Computer News, July 31, 2006

“We did a bake-of between [Cisco and Juniper]. At the end of it, Steelhead had the best performance.”

Chris Finucane,

HHS OIG CTO

155


New Zealand Department of Conservation

Background• 3000 employees• 60 branch offices across New Zealand• Many branch offices severely bandwidth

constrained Results

• Steelhead appliances at 60 sites• Increased response time approximately

500% for web-based applications Key benefits

• Faster centralized applications performance and remote data backup

• No complaints about the previously slow network

• Improved employee collaboration

“It's not just about making applications run fast, but about taking advantage of that speed to significantly reduce costs for an organization.“

Steve Dixon,

Regional Director

156


NMCI (Navy Marine Corps Intranet) – “NMCI in a Box”

Background• Marine Corps units had difficulty accessing IT

services of NMCI over satellite connections• Needed a solution that didn’t require significant

equipment so Marines could “travel light” Solution

• EDS and the Marines developed “NMCI in a box” to improve access to NMCI from remote locations

• Kit consists of a Steelhead Appliance and some basic equipment (router, switch, power supply)

• Small enough to be carried by two men Key benefits

• Allows Marines LAN-like access to NMCI services from remote locations without having to deploy local servers

• Optimizes limited bandwidth by removing redundant data from low bandwidth, high latency connections.

• Improves performance of applications like MS SharePoint, which the Marines use to collaborate

“It is not just the military that has a need sometimes to connect remote sites. You don’t want to have to set up a server on the other end every time you want to provide services to somebody remotely. With this, it is almost like having a LAN capability even though you’re using a satellite.”

Lt. Col. Richard Leino, assistant chief of staff at the G6 Marine Logistics Group.

Source: Washington Technology, “Pack it up and go anywhere: NMCI’s ‘network in a box’ allows troops to set up offices in the field,” by Doug Beizer, 06/16/08

157


Office of Auditor of State - Ohio

Background• Auditor of State is the constitutional officer

responsible for auditing all public offices in Ohio.• Auditor of State consolidated all their sever

infrastructure to their data center. Results

• 9 Steelhead appliances deployed within the four weeks

• 60-70% percent bandwidth reduction• Audit team runs Steelhead mobile while off-site

Key benefits from deploying Riverbed• Medicaid/Contract Audit teams can go

“paperless”• Acceleration for SharePoint and Microsoft

Dynamic GP

“After we finished our consolidation project, audit groups started to change the way they managed files. Overall, the steelhead appliances have provided a faster experience for the end-user remotely or at a regional office, and helped us gain better insight to our network.”

Deputy CIO, Office of Auditor of State, Ohio

158


Pierce County Library

Background• Public library with 17 branches• WAN performance degradation during peak

usage Results

• WAN capacity increased by more than 9x• A 4x improvement in library software

response times Key benefits from deploying Riverbed

• Cost-savings through deferred WAN upgrades• Improved end-user satisfaction

“Response times when using our Polaris library software was improved by an average of 4x. Faster response times result in happier patrons.”

Dan FinemanIT Systems Administrator

159


Republic of Korea Navy Background

• Transmission delays from satellite communications caused Korea Navy to experience frequent messaging delays while at sea

• Needed to accelerate satellite communications to enhance mission success

Results • Increased bandwidth capacity: 192Kbps throughput of WAN

bandwidth became effectively 1Mbps • Accelerated performance of applications over satellite links by

over 5X Key benefits from deploying Riverbed

• Improved ability to carry out our daily operations on board vessels

• Satisfied military requirements for rapid, secure and reliable communications

• Delivered mission-critical information over satellite networks

"192Kbps throughput of WAN bandwidth became effectively 1Mbps after we installed the Steelhead appliances. We experienced a performance improvement of over 5X, which has improved our ability to carry out our daily operations on board the vessel.“

IT Manager for the Republic of Korea Navy

160


Room to Read

Background• Room to Read is a San Francisco-based Nonprofit with

locations in 9 other countries around the world and 400 employees—seeking to educate children and transform lives

• Needed caching to share server data (Cisco public VPN)• Expensive Internet connections in remote locations• Needed to reduce serious latency and make central

server available to workers • Needed de-duplication to save on bandwidth for

remote downloads Results

• File transfers in seconds down from 5-10 minutes

Key Benefits from deploying Riverbed• Didn’t need to buy large network links• Saving bandwidth• Workers more efficient• Riverbed Mobile client supports employees with heavy

travel schedules• Critical applications accelerated

“As an organization that prides itself on reaching far corners of the globe, we really couldn’t operate without the optimization that Riverbed affords us.”

John Gordon,

IT Director,

Room to Read

161


Service Canada

Background• 400 locations across Canada, many connecting to

the WAN through satellite links• Poor network performance an increasing problem

as users demand a richer experience• Wanted to improve DR capabilities by enabling

large file transfers between primary and backup data centers

Solution• Piloting Steelhead appliances in their far north

location to speed e-mail, calendar, and file and print services

Key benefits• Dramatic decrease in WAN bandwidth

consumption and accelerated application performance

• Easy implementation and ongoing maintenance

“We saw dramatic decreases in WAN bandwidth consumption [and] speedier access to files and e-mails, and we received sincere thanks from our proof-of-concept users. Our defined success criteria were exceeded.”

Tom Bimson, Strategic planning manager at

Service Canada

Source: Government Computer News, “WAN to the Max,” by By Maggie Biggs, 05/05/08

162


South African DOJ

Background• Oversees all S. African courts (16,000

employees)• Consolidated IT had lead to a heavy

strain on the network• Deployed 300 Steelhead appliances

Results and key benefits• 76% data reduction across the WAN• Branch users have high-performance

application access – including email and homegrown .net applications

• Enabled continued success of IT consolidation initiatives

“We still consistently see about 76% data reduction across our network today. That enabled us to maintain a centralized infrastructure and deliver high performance applications to end users.”

Enterprise architect

“We still consistently see about 76% data reduction across our network today. That enabled us to maintain a centralized infrastructure and deliver high performance applications to end users.”

Enterprise architect

163


“State Utilities Operator” Operates much of the state power grid Environment:

• Redundant OC-3 with 12 msec RTT• SRDF/A with other apps• Oracle database replication

Problem:• Backup link was also being used to meet existing data transfer needs.• Needed to reduce the impact of replication traffic on WAN and other

critical applications Solution:

• Reduced link consumption by 6.5x• Enable true network redundancy enabling moving all traffic on the

primary link• Four 6020 Steelheads deployed

164


US Navy Second Fleet

Background• Operations for the USS IWO JIMA• C/X/Ku Band satellite with 530-740ms latency• Wanted to improve the performance of

applications while at sea for greater productivity Results

“Our ship staff can now communicate and

collaborate in real time with our ground staff.”

LT. Matt Morneault, CTO US Navy (retired)

Bandwidth Utilization(Average utilization over a 3 month period)

Transfer of PST file

165


Wildfowl & Wetlands Trust

Background• Largest wetland conservation organization in UK• Performance problems over the WAN• IT consolidation

Results• User login times reduced from minutes to seconds• 25% decrease in IT maintenance costs• £17,000 in annual cost savings capacity increased

by more than 9x Key benefits from deploying Riverbed

• Cost-savings through bandwidth and consolidation savings

• Improved performance over the WAN

“We’ve saved £17,000 a year because of the new system. For a charity, this is a huge benefit.”Ian WoodIT Manager

166


Healthcare

167


Cubist Pharmaceuticals Test Results

Publicly traded company has small offices in Milan, Italy. Connect back to Boston data center via a Cisco VPN client. Email, File Sharing, and FTP were the key drivers

Microsoft Exchange Receive (48 MB Excel Attachment)

0:00 1:12 2:24 3:36 4:48 6:00

No SteelheadMobile

SteelheadMobile Cold

SteelheadMobile Warm

168


Cubist Pharmaceutical – Steelhead Mobile & VMware Acceleration

Steelhead Mobile Publicly traded pharmaceutical company with small

offices in Milan, Italy Connects back to Boston (USA) data center via a

Cisco VPN client Email, file sharing, and FTP were the key drivers

Results: Up to a 27x improvement in Exchange Performance

DR Acceleration with VMware Windows and Linux Server Environment - 90%

virtualized Using VMware Consolidated Backup (VCB)Results: Replicating tens of gigabytes of VMware snapshots to

DR site daily Up to 55x improvement in replication time for virtual

server infrastructure

Microsoft Exchange Receive (48 MB Excel Attachment)

0:00 1:12 2:24 3:36 4:48 6:00

No SteelheadMobile

SteelheadMobile Cold

SteelheadMobile Warm

“The Steelhead products have given us unbelievable performance when replicating VMware. We now see upwards of 50 to 55x improvement in data transfer for a snap of a VMware machine.”

Mike Geldart, Sr. Manager, Computer Operations

169


Edwards Life Sciences

Background• Leading healthcare provider of heart valves and

critical care tools • 6,500 employees • Needed a network monitoring tool

Results• Meaningful reporting• Network visibiltiy• Network behavioral analysis: ability to define,

solve Key benefits from deploying Riverbed

• Ability to relocate data center

“We can look at the applications, the network round-trip time, and the actual problem in the network. We can define it, and solve it. At the same time we can do daily or weekly reporting. Cascade ultimately gave us the best of both worlds. I love Cascade.”

Tong Her, Network Engineer, Edwards Life Sciences

170


GlaxoSmithKline

Background• Third largest world manufacturer of

pharmaceuticals, largest in Europe• Challenged by a move away from GSK

internally hosted platform to an externally hosted Microsoft infrastructure

Results• Over 70% reduction in Microsoft Outlook

traffic• Over 50% reduction in network traffic

Key Benefits from deploying Riverbed• Improved performance in messaging,

collaboration, and hosting environments

“Riverbed completed our vision for visibility control and optimization. It’s a win-win!”

Paul Rizzo, Director, Application Performance Services, GlaxoSmithKline

171


Hosparus, Inc.

Background• Nonprofit provider of hospice and palliative care in

Louisville, Central Kentucky and Southern Indiana • Need to accelerate mobile Sun Coast app

Results• Deployed 4 Steelheads at regional offices to defer

bandwidth upgrade for VoIP phones • Deployed 170 Steelhead mobile clients• 4X faster acceleration

Benefits • Mobile administrators travel less, no need to stop

in and upload newest Sun Coast data• Not needing to upgrade bandwidth to remote

offices

“Riverbed makes our administrators more efficient. Today, an administrator can update their laptops at home before they make client visits. We can see more clients and reduce travel costs."

David E. Benefiel, Interim CIO, Hosparus, Inc

172


Merck

Background• Complaints about slow Lotus Notes email

and application performance Results

• Centralized environment for Lotus Notes with 70 to 85% optimization

• 60-80% CIFS optimization • 70-85% HTTP optimization

Key Benefits from deploying Riverbed• 30% reduction in bandwidth• Increased productivity• Happier and more efficient end users

“We are quite satisfied with this project and the Riverbed solution, and we are looking forward to continuing to work with Riverbed.”

Oded Weiss, Associate Manager, Networking

173


Kendle

Background• A leading global clinical research organization • Wanted to improve remote access and overall system efficiency• Remote access to centralized applications (including

SharePoint, PeopleSoft, Oracle, SQL, Lotus Notes) was critical to success

Results • Deployed Steelhead appliances at 6 primary data centers• Removed 1.2 terabytes of data from WAN within 30-days• Experienced over 3x capacity improvement in bandwidth

utilization• 70% reduction in Lotus Notes traffic, 78% reduction in CIFS

traffic, and 83% reduction in HTTP traffic Key benefits from deploying Riverbed

• Application acceleration and data deduplication• Eliminated the need to invest in bandwidth upgrades• RSP platform and Steelhead appliance performance gains

allowed consolidation to the datacenter

“Once the evaluation was complete and the devices removed, we had end-users and IT knocking on our doors asking what had happened. This was the big seller for us. A positive end-user experience is critical.”

James MillerDirector of Global Networking and Telecommunications

174


Komatsu North America

Background• Komatsu America Corp. is the 2nd largest manufacturer

and supplier of construction equipment in North America

• Operates plants and parts depots across the U.S. with approximately 2,000 employees

• KAC decided to “Insource” their datacenters—from 2 physical centers to virtualized environment

• Needed to reduce bandwidth required to move SharePoint and SQL Server data

Results• 60% reduction in bandwidth usage• Lotus Notes traffic dropped approximately 90% in one

week; Users also commented “SAP improved tremendously”

Key Benefits from deploying Riverbed• Serious latency reduction• Application performance improved and noticed by end

users• Avoided upgrading network and reduced costs ($6-8k

per month, per site)• Straightforward and easy to use

“Cascade is our lifeline. Seriously, Riverbed has been a lifesaver.”

Jeremy Howerton,Network Operations Manager,Komatsu America Corp.

175


Rockford Health Systems

Background• Regional Illinois Hospital with 10 sites• McKesson - PACS

Results• MRIs took 10-15 minutes to download

now just 1-2 minutes• 18x faster access to centralized files• 96% percent bandwidth reduction

Benefits • ROI in 4 months• Not needing to upgrade bandwidth to

remote offices

"Riverbed really stood out because from a technical perspective...the Cisco solution was more about compressing your bandwidth, and we weren't sure that just compressing would actually give us the bang for the buck we needed.“

Joseph Granneman, CTO, CSO & Dir., Info. Technology, Rockford Health System

176


Schaller Anderson, Inc.

Background• Health care provider serving 1.3 M people• 300%+ growth over last five years• Performance issues due to growth of data and

applications• Key applications include MS SQL-based health

care applications, Web applications, and MS Exchange

Results• File transfers from 15 to 2 minutes• Network links from 90% to 30% utilized

Key benefits from deploying Riverbed• Avoided planned network upgrade• Payback in less than six months based on

bandwidth savings alone • Enables IT to meet business continuity goals

Network Link Utilization

0% 20% 40% 60% 80% 100%

With Riverbed

WithoutRiverbed

Utilization reduced by 68%

File Transfers(minutes)

0 5 10 15 20

With Riverbed

Without Riverbed

Over 7x faster

177


Sutter Health

Background• Serves millions of patients in Northern

California; 44,000 employees• 100 locations with varying bandwidth

capacity that hampered performance of key clinical systems

Solution• Tested Riverbed and Cisco• Chose Riverbed due to ease of deployment

and low TCO• 30 + appliances installed, with plans for more

Key benefits• Reduced routine data transfer operations

from days down to hours • Improved clinician satisfaction• Improved patient services

“When we look at the performance gains combined with the total cost of ownership and straightforward deployment model, it became evident that Riverbed surpassed other solutions on the market. Most importantly to us, the net result has been improved clinician satisfaction and improved patient services by deploying the technology."

Mark Heringer, Sutter Health Vice President of

Technical Services

178


Universal Health Services (UHS)

Background• 3rd largest hospital management company in the

US; 30,000 employees and $4 billion in revenue• Wanted to consolidate the data center

environment and migrate to web-enabled database applications

Solution• Steelhead appliances deployed in 8 locations with

plans for more Key benefits

• Data center consolidation achieved with improved transactional performance for database applications

• 33% savings in annual bandwidth costs by optimizing the existing WAN infrastructure and deferring circuit upgrades

• Improved customer satisfaction and reduced wait times for health delivery services

“Without the Steelheads, we would have had to triple our spend on the WAN links.”

Matthew Moeller, senior network coordinator

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Service Providers

180


BT Asia Pacific

Background• Seeing huge increase in customer demand

for Riverbed-based managed services• Deployed Riverbed for clients in over 30

cities in 14 countries Client benefits

• Data center consolidation• Improved performance of MS Exchange• Faster application performance

Service Provider Benefits• Ability to deliver better business outcomes

for clients• Additional value-added service for their

managed service portfolio

“The Riverbed products delivered exactly as promised. Application performance was termed as nothing less than ‘extraordinary’ by our customers with scalability and simplicity being second to none.”

“We see a major role for Riverbed products in our portfolio of managed service propositions which cover a broad range of core business areas including improving client operational efficiency, business continuity/ sustainability, collaboration and mobility/home working.”

COO, BT Global Services, AsiaSource: Telecomasia.net, “Optimized networks deliver world-class services and application performance,” 4/9/08

181


Freudenberg IT (FIT)

Background• SP in Europe with 30,000 employees• Clients complaining of poor application

performance• Offered Riverbed solutions as a premium

service Client benefits

• Accelerated application performance • Reduced bandwidth consumption by 50%• Improved data throughput by up to 4x

Service Provider benefits• Happier clients• New premium service to offer• Easier to control and report SLAs

“Without Riverbed, we couldn’t have met the performance requirements of our clients.”

“We started using it as a solution to our clients’ problems, but it has helped us develop premium services for our clients. It is the ideal value-added service for our business.”

“It’s a total win-win situation for the business, the end users, and the IT time alike.”

Infrastructure Consultant

182


Orange Business Services and Coty, Inc.

Background• Coty wanted to improve file download speeds

for 6,000 worldwide employees• Working with Orange, Coty chose Riverbed

over Cisco• Deployed 50 Steelhead appliances around the

world Client benefits (Coty)

• Download speeds for a 50 MB presentation went from 30 min to less than 5 min

• Reduced bandwidth utilization from 60 – 90%• Cut costs via IT consolidation

Service Provider benefits (Orange)• Delivered valuable service to their customer

that generates strong ROI• Strengthened customer loyalty and trusted

advisor status

"Because of what Orange did, it helps me want to stay with Orange.”

Glen Dalgleish, vice president of infrastructure

services at Coty Inc

Source: Computerworld, “WAN Acceleration Smells Good to Coty,” 8/8/08

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RSP

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Accudata

Background• Marketing

RSP Solution• Running Windows

» Active Directory» DNS/DHCP» File» Print

Benefits • Centralize management• Not needing to purchase new

servers

“RSP allows IT administrators to lock down a branch office or remote site, centralize services at the datacenter, and provide a platform at the edge for running required applications that can't be centralized.”

Jeff Wilhelm, Vice President, Information

Technology, AccuData Integrated Marketing

185


American Suzuki Motors

Background• Automotive


» DNS/DHCP» File server

Benefits • Cost-savings – no need to manage

hardware at remote site

• Ease of manageability

“We have several distribution sites with minimal IT support, by adding RSP to our Steelheads, we have been able to reduce hardware cost and centrally manage file servers.”

Tom Hanwinyoo, Network Systems Manager, American Suzuki Motors

186


Constangy, Brooks & Smith, LLP

Background• Law Firm

RSP Solution – Running Windows• Domain Controller• DNS/DHCP/DFS• Print

Benefits • Centralize management without having to

upgrade WAN circuits• No need to replace 5U mid-range servers with

1U Steelhead appliances• Save additional $7K/year in Op-Ex cost for

centralizing backup and SW support• Steelhead appliances generate less heat and

power than old server, now able to get 30 minutes more battery time

“RSP allowed me to completely decommission our old servers in favor of the appliances. Performance is phenomenal, the users don't realize that their data is no longer down the hall but is now hundreds of miles away.”

Eric Steel, Network Engineer, MCSE, ICSE, CCNAConstangy, Brooks & Smith, LLP

187


National Education Association

Background• Non-Profit


» Microsoft Great Plains (Accounting application)

Benefits • Cost-savings – Instead of spending 4k

to purchase a new server, spent only $1,400 to add RSP

• Ease of management

“We had an old Great Plains server that was near the end of life. Instead of purchasing a new server, we decided to go with virtualizing our Great Plains server on RSP. Our end-user don’t event notice the difference!”

Manny Weber, Network Engineer, NEA

188


Nixon Peabody

Background• Global 100 Law Firm

RSP Solution• Running Two Windows Servers

» Domain Controller» DNS/DHCP, Print & File» OpenText Document Management » Antivirus Deployment Server

Benefits • Centralize management • Reduce hardware & maintenance cost• Reduce power and cooling consumption• Stream line server deployment• Legally GREEN Enterprise

“We were early adopters of RSP which has help with cost savings of hardware maintenance contracts, and it’s also allowing us to be more “Green” by reducing power consumption and cooling needs.”

Walt Burnett, Systems Engineer Manager, Nixon

Peabody

189


St. Mary Land and Exploration Company

Background• Oil and Gas

RSP Solution• 1st use – Administrative

» Deployed Symantec Antivirus definition server

• 2nd use – Running Windows» DNS/DHCP» Print» File server

Benefits • Cost-savings - no need to deploy server

hardware at remote site

• Ease of manageability

“We are using RSP at a remote location, it’s really allowed us to save money and to truly have a consolidated infrastructure.”

Nate Zeigler, Network Administrator, St. Mary Land & Exploration Co.

190


Strand Associates

Background• National Engineering Firm


» Active Directory» File Server» Print

Benefits • Cost-savings –reducing hardware in

remote office• Future – looking to use RSP to run a back

up DR server!

“At Stand Associates, we have been early adopters of the Riverbed Services Platform (RSP). We initially started using RSP print in one of our small offices…’As Strand grows and opens remote offices deploying the Riverbed Steelhead appliance and running RSP will be the preferred solution.”

Justin Marthaler, IT, Strand Associates, Inc.

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Other supporting materials

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Gartner “Magic Quadrant for WAN Optimization Controllers, 2009”

Andy Rolfe, Joe Skorupa, Severine Real

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed hereinare subject to change without notice.

193


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Coletânea de Cases - RIVERBED

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Transcript of Coletânea de Cases - RIVERBED