Cohesive Culture HandoutsFINAL...2 Creating a Cohesive Dental Culture Binding for Success Workplace...

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InnovationAdvancementwww.innovationadvancement.caDorothyGarloughdgarlough@innovationadvancement.ca613-433-2186

CREATINGACOHESIVEDENTALCULTURE

BindingforSuccess

©2019InnovationAdvancement

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CreatingaCohesiveDentalCulture

BindingforSuccess

Workplaceculturedefinition:Theunderlyingvalues,beliefsandprinciplesthatserveasafoundationforanorganization’smanagementsystemaswellasthepracticesandbehavioursthatbothexemplifyandreinforcethosebasicprinciples.

Theorganicnatureofworkcultures–Theenvironmentwithinorganizationscanbecomparedtoa“petridish”;thecultureproducedisdependentonwhatgoesintothedish.Culturesareorganicinnature,eithergrowingordecaying;theyareneverstatic.So,itiswithorganizations.Whatyouputintotheculturewilldeterminewhatyougetout.Theintentionofthiscourseistofacilitateconsciouslycreatingtomorrowandtooffertoolsforthecultureofcohesion.

TheRealOrderofCulture

InterconnectedIngrainedpatterns

Interesting&

MESSY!!!


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Onascaleof1-5(5beingmessy)howmessyisyourculture?_______CharacteristicsofDis-easedCultures

• Rivalry&fiercecompetition• Memberscommitsinsofomission• Memberscommitsinsofcommission• Hierarchies&forcedRanking• Toxic…maybeevenwilfullyblind

CharacteristicsofACohesiveCulture

1. Collaborative2. Flexible3. Inclusive/Empathetic4. Committed5. HighTrust6. ComfortablewithConflict7. Accountable

Onascaleof1-5(5beingunited),howcohesiveisyourteam?_______AnatomyofaCohesiveHighFunctioningTeam


1. Moresatisfaction2. Lesstensionandanxiety3. Bettercopingskillswithstress4. Adaptability,5. Selfworth,personalmotivation6. Lesssocialloafing7. AnattitudetoNOTletyourteam

matesdown

HOLISTICENVIRONMENTS

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CulturalCompass–Thenavigationaltoolsusedtodirectdecisions,goalsandbehaviourtoadvanceholisticstrategiestowardsthevisionandpurpose.

ThePowerofPurpose–Aligningyourteamtothemeaningofyourwork

MEANING–Whyareyouhere?_________________________

OrganizationalPurposeStatementsItisinspiringtothoseinsidetheorganization.Itissomethingthatisvalid100yearsfromnow.Ithelpsyouthinkexpansivelyaboutwhatyoucoulddo,butaren’t.Itistrulyauthentictoyourbusiness.JimCollinsandJerryPorras–BuilttoLast


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IntrinsicRewards-Thepersonalsatisfactionapersonderivesfromasenseofself-accomplishmentrelatedtopersonalorbusinessgoals.Therewardisintheinvolvement!Teamsachievecohesivenessby:

1. Committingtoameaningfulpurpose2. Choosingthebestwayoffulfillingthatpurpose3. Makingsurethatoneisperformingworkactivitiescompetently4. Makingsurethatoneismakingprogresstoachievingthepurpose.

TheSocialScienceofCohesion–Meetinghumans’basicneeds

• Peopleneedpeople• Needforsafety• Recognition• Tobeheard• Tobevalued

1.AHormoneHigh–TheNeuroscienceofaCohesiveTeam

• Oxytocin• Dopamine• Serotonin• Endorphins• Adrenocorticotropin

• HighlyResearchedProducts

• CSR-CorporateSocialResponsibility

• CardsforthoseChallenged• ContinuingEd.


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ThesocialbondwilltakeTIMEandtheunderstandingofWHYitmattersasabusinessissue,andWHATTHEBEHAVIOURSneedtobetobepromotecohesion.

THENEEDFORTRUST!

TeamTrustSurvey–Metricson• Feedbacktoteammembers• Personalopenness• Leadershipanddecision-makingeffectiveness• Collaboration• DealingwithToughIssues• Appreciationandaffirmation

TheRoleofLeadershipTenCharacteristicsusingREALLeadership(Relevant,Engaging,Authentic&Laudable)

1. Mindfulmodelling2. Fearlessvulnerability3. Avoid‘yes’people4. Comfortablewithconflict5. Practicecollaboration6. Committed7. Accountable8. Seekfirsttounderstand,thentobeunderstood

Whatisyourtopboundary?_____________________________________Whatisyourtopskill?___________________________________________Whatisone“undiscussable”inyouroffice?__________________________Onascale1-5(5beingahightrustteam),whereisyourteam?__________


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9. Investintheirpeople10. Humble

TheRoleofEngagedManagers:Measuringtheirengagement

• Howthosearoundusimpactus• Theroleofanattitudeinperformance• Agenerositymindsetforcohesion

IncreasingEmployeeMotivation:Strategiesthatappealtothesenseofpsychologicalsafetyandthesocialaspectofthebraininclude:• Fosteringasenseofbelonging,• Allowemployeessomecontrolovertheirjobsandtrust

them• Provideregularandongoingfeedback,includingrecognition

ofthepositive• Eliminateaperceptionoffavouritismorspecialtreatment• Demonstratetransparencyindecisionmaking

CultivatingaGrowthMind-set• Focusonstrengths• Haveemployees’interestsatheart.• Gettheminpositionwheretheycanusetheirstrength• Changethemindsetthateveryoneistreatedthesame• Strategiesandlogisticsforfeedbacktoteammembers

CulturesofCohesiveHighTrustTeams

GiverandMatcherbehaviourvs.TakerbehaviourShareyourgiftswiththeteam

CouragePowerwithvs.Powerover

OvercomingDefensiveBehaviour


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AttitudeLeadstoHigherPerformance

Questionsforseedingacohesiveculture:

1. What’sgoingonfromwhereyousit?2. WhatareyounoticingthatI’mnot?3. What’srealitylikeforyou?4. DoyouthinkthereissomethingwearepretendingNOTtoknow?5. Ifnothingchanges,whataretheimplications?6. Ifyoucouldgivethebestpossibleadvice,whatwoulditbe?

7.Describerealitywithoutlayingblame


BuildingaHighTrustTeam1.Askforhelp

2.Setchallengingbutachievablegoals3.Acknowledgepeoplepersonally

4.Askhowotherswanttoberecognized5.Givepositivefeedbackoften6.Coachothertotheirstrengths

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Onascaleof1-5(howaccountableisyourteam?________________TheEightC’sofSharedAccountability

1. Createtrust–Beauthenticandlosetheego2. Craftorganizationalpurpose-Addressingwhytheworkisimportant3. Commitment–Buyingintoactionthatserve“thewhole”


StatisticsonwhatTeammembersbelieveaboutaccountability!


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4. Communicate–Inform,debate,offerfeedback5. ClearFocus–Specificexpectations,goals,values,andvision6. Clarify,-Mistakesarepartofalearningenvironment7. Consciousreparation–Setmistakesstraightinatimelymanner8. Consequences–Bothpositiveandnegativeimplications

TheRoleofMindfulness/ReflectionMindfulnessteachespeopletoseetheirthoughtsandfeelingsasjustthoughtsandfeelingsratherthansomethingloadedwithmeaningthatdefineswhotheyare.Thesegapsormicro-momentsofslowingdowngiveusenoughtimetore-setourperspective.Thisinturnallowsforgreaterself-awarenessandself-regulationandtheabilitytochangeoldpatternsthatdonotserveuswell.Mindfulnessbuildsresilience,acuriositymindsetandconnectsusmorefullywithothers.Itgivesusthetooltomeetchangeskillfullyeveninthefaceofuncertaintyandadversityandpromotescreativity.

Basedonwhatyoulearnedtoday,whatisoneinsightthatisworthimplementing?Howwillyoubegin?

“Thebestwaytopredictyourfutureistocreateit.”

AbeLincoln

StrategiestoGrowACohesiveCulture• Determineyourvalues,missionandpurpose• CultivateaGrowthMind-set• ScheduleTimetoThink• PracticeMindfulnessDaily• SeekCoaching/MentoringBothInternallyand

Externally• BePatient,CourageousandDirect-KnowThat

ChangeisaProcess

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Cohesive Culture HandoutsFINAL...2 Creating a Cohesive Dental Culture Binding for Success Workplace...

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