COH Annual Report TEMPLATE

2015

Christian Outreach to the Handicapped

ANNUALREPORT

BUILDING HOPENURTURING POTENTIAL

Contents

President’s MessageCOH Executive Committee & Management

Our Vision, Mission, Philosophy& Core Values

Programme Highlights of the Year

Mr Mak and Kah Ho, a COH Client Story

Financial Summary

Our 2 Centres, Focus, Desired Client Outcomes & Future Plans & Key Issues, In Memory of Patricia Eunice Sabapathy

Contribution to Development of the ILTC Sector, Programme Initiatives and Reserves Policy

1

87643

9

LOREM IPSUM DOLOR 21 DECEMBER 2016

—

Executive Committee

President Mr Brian Paul Jenner

Vice PresidentMs Ivy Goh Hui Li

Hon. SecretaryMdm Tan Lee Wah,

Elizabeth

Hon. TreasurerMs Teresa Khoo Gwek

Neo

Hon. ChaplainPastor Dennis Huang

Shaojun

On behalf of the Executive Committee, I would like to thank all Volunteers, Clients, Donors, Caregivers and Staff for their support and efforts during the year.

The work of our Centre has been blessed by a dedicated Staff, Executive Director and EXCO, who have lovingly cared for our Clients.

The outcome of our work is hope and self-esteem for our Clients and this must be measured by outcomes of maintenance and improvement of Clients’ well-being.

The focus is on inclusivity with Clients, Caregivers, Staff, and Community. We thank God for strengthening and for successes over the past years.

We thank our Volunteers for their selfless work and love for our Clients. We have been successful in appointing dedicated staff to organise, train and administer Volunteers. We work with various bodies to find those aspiring to be Volunteers.

With Clients, our emphasis on quality loving care and engagement, helps clients develop self-worth and self-esteem. We have also been successful in uplifting their spirits, imparting and strengthening abilities, as well as in helping Community grow in their acceptance of Clients who are highly dependent in their activities of daily living. Along these lines, we do not reject outrightly Clients who have challenging behaviours.

ManagementExecutive Director

Mr Samuel Koh

Head of Administration & Human Resource Ms. Christabelle Ng

Head of PhysiotherapyMs. Maricar Alamon

Lorenzo

President’sReport

…cont’ on page 2

1


We look forward to the expansion of our programmes, as a new specialised extension at our Toa Payoh Centre will be accepting clients with autism. Our future plan is to develop clinical profiling of Clients.

With Caregivers, continued moral and financial support lifts up those who are struggling to cope. We aim at reigniting hope and being a beacon of light for those who are descending into hopelessness. We will also be putting more effort into Caregiver support over the coming year.

With Staff, there is continued emphasis on equipping with competency through training and recruitment. We will continue to emphasise care and love for our Staff together with skills development, with the aim of delivering services that match industry standards. We want to develop staff potential and encourage them to work with joy and passion through the continuous revision of salary scales, an effective performance appraisal system, relevant policies and systematic processes and procedures. Whilst we keep a strong Staff to Client ratio, knowing that we desire to reach out to low functioning Clients, we appreciate the difficult nature of caring for them.

COH is now known as an organisation that serves Clients with love and care. We are making our presence seen in the community and are trusted as partners by our Government. This is how we influence, impact, touch and reshape people in the community. It is through

God’s Love, seen in our Clients, that this comes about. We have been successful in developing strong partnerships with other voluntary welfare organisations, strong collaborations with schools, and close bonds with churches. Our support for government initiatives in improving society for the disenfranchised has also been well received.

With our Contractors, who often sacrifice profits, it is COH policy to love them, at

the same time exercising professional stewardship of our resources. We act with our Contractors as partners for mutual success based on our Christian as well as worldly identity.

As an EXCO, we aim to:•Train all Members in charity governance•Increase the number of Members and Co-opted Members•Introduce sub-committees to regularly review and improve processes.

I want to welcome Eugene to our EXCO and also Nominate Rev K Steven to rejoin our fold after a sabbatical.

We have grown over the years, and now have an almost 3 million dollar turnover and a sizeable reserve. This is all thanks to God’s blessings and the combined efforts of all of you. This is my last AGM as

President after a number of years in office, and I want to thank all of you for your support. I will continue as Immediate Past President, to assist the new President.

The future presents many opportunities, and I trust that we can be steadfast and mindful of our purpose and trust in God to meet changing needs.

Brian JennerSingapore, Sept 2016

President’s Report cont’…

“We believe that giving love and care is the way to bring hope to clients and inspire a positive change in their

behaviour.”~ Brian Jenner

2


Recognising and appreciating the unique God given worth inherent in every person.

To be outstanding in providing acceptance and hope for people with special needs in Singapore through God’s Love.

Our Core Values

But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control; against such things there is no law.

~ Galatians 5:22-26

Our Vision & Mission

Identifying, developing and nurturing potential!

Our Philosophy

‣ Embracing the attributes of love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control, justice, mercy and humility.

‣ Emphasizing organizational effectiveness through teamwork, professionalism, quality and cost-effectiveness.

‣ Expressing hope with a determination to create a better future for our Beneficiaries.

3


United World College SEA students at COH

COH Clients responded with a return visit to the

UWCSEA campus for Chinese New Year!

Friends from Ngee Ann Secondary

CHIJ Toa Payoh

Collaborations with YMCA &

student volunteers from NUS, Singapore

Poly & SMU

COH at St Hilda’s

Secondary School’s Service

Learning Symposium

Pasir Ris Secondary School students visited

our clients at Tampines & Toa

Payoh

Orchid Park Secondary

Programme Highlights of the Year

4


Celebrating Chinese New Year & Good

Friday with our volunteers and

partners

COH at participates in

St George’s Church

Community Fair!

COH in the community, celebrating

Chinese New Year with family &

friends at the Chingay!

The Finger Player

Performance Group gave a

rousing puppetry show to our clients

5

No. of Beneficiaries: 52 per centre


Discovering Autism

Mak Kah Ho was 5 years old when he was diagnosed with autism. His father, Mr Mak, 63, a taxi driver, recalls that up till then, his son would never speak. He would grab his father’s hand and gesture earnestly whenever he wanted something. Kah Ho was also extremely preoccupied with wheels. Whenever he saw a circular object, be it the wheel of a toy vehicle or a real bicycle, he would take off to play with them.

Mr Mak and his wife, Mrs Mak, 62, a part time office cleaner, thought nothing of these incidents as people were relatively unaware of this condition at that time. It was only when his kindergarten teacher reported that Kah Ho was behaving differently in class, like lying around on the floor, that they brought their only child to the hospital for a check up. It was then that he was diagnosed with severe autism.

When Kah Ho turned 8, he learnt how to speak during one-to-one lessons provided at the Margaret Drive Special School. After that he attended the Lee Kong Chian Gardens School and then Christian Outreach to the Handicapped (COH), where he has been for the past 8 years.

Kah Ho is now 26 years old.

A Labor of Love

A typical day would see Mr Mak ferrying Kah Ho back and forth in his taxi between home and COH, in the morning and about 3pm in the afternoon. While his parents spend the day working, Kah Ho would be at the COH learning lifeskills and how to interact with others.

Outside of COH, Kah Ho’s parents patiently and persistently spend time engaging him, both in

talking and teaching. Through a combination of medication and classes at

COH, Kah Ho has gained much better control of his emotions, and toned

down on his hyperactivity and violent outbursts. He has made significant

improvements in expressing himself and can now speak and write

simple sentences.

Family Time

Family time is spent exclusively between Mr Mak,

his wife and his son. Kah Ho’s condition does not permit them to spend much time together outdoors as he gets overly-excited whenever they do go out, shouting loudly and running around, making it difficult for his parents to keep up with him.

However, knowing how much Kah Ho enjoys going “jalan jalan”, his parents do take him out occasionally. They hold on tightly to his hand so he does not wander away though. Still, there had been a few times when Kah Ho went missing in a shopping centre, and left his parents to search for him, anxiously, for hours.

Going out also means that Mr Mak and his wife have to put up with funny looks from members of the public, especially when Kah Ho gets violent and throws a tantrum. Though Kah Ho does not understand or recognise the looks he receives, his parents understand them all too well, but have since long gotten used to them.

Facing the Future

These days, however, Mr Mak is grateful that people, are more sensitive to his family’s needs. He takes heart knowing that today, communities in Singapore are growing increasingly aware of autism. Their neighbours used to think that Kah Ho was a “too noisy” latchkey child, but they soon came to understand the difficulties Mr Mak and his wife have in caring for him, and have come to make the effort to engage him as well. Even in public, complete strangers have come up to Mr Mak to encourage him and give him advice to hang on and be patient with Kah Ho.

Taking each day as it comes is how Mr Mak and his wife cope with Kah Ho’s condition. With the help of COH, they care for Kah Ho’s daily needs, persevering their walk with him on his path to growing independence.

Mr Mak and his wife work hard to make ends meet, in addition to caring for Kah Ho.

COH’s daycare programs help them with part of that care. Kah Ho and his family are part of COH’s financial assistance scheme and receive funding from the Lee Foundation for their needs.

We want to thank the Lee Foundation and all our donors for giving and helping us make a difference in the lives of families with children who have special needs.

Meet Mr Mak and His Son, COH Client, Kah Ho

6


LORUM IPSUM DOLOR !10

Financial Summary

BALANCE SHEET ($’000)

FN: Total Funds = Restricted Funds + Unrestricted Funds + Current Liabilities

INCOME & EXPENDITURE($’000)

BREAKDOWN OF EXPENDITURE ($’000)

Note 1: Miscel., Rental of Equipment, Postage, R&M, Printing & Stationery, Website & CommunicationsNote 2: Activities of Daily Living, Centre and CLS Activities, Supplies, Transport, Uniforms, Utilities, Vehicle expense, Wet Market Purchases

0

1500

3000

4500

6000

TOTAL ASSETS RESTRICTED FUNDS UNRESTRICTED FUNDS CURRENT LIABILITIES

2013 2014 2015

0

750

1500

2250

3000

TOTAL INCOME TOTAL EXPENDITURE NET SURPLUS

2013 2014 2015

1%

2%6%

14%

65%

12%Fund Generation, Governance & Admin CostsSalariesClient Care (Note 1)General Operating Costs (Note 2)Financial Assistance ProgramRental of Premises

7

Future Plans & Key IssuesA. Staff matters covering the following:

i) Recruitment - up minimum entry levelsii) Training and Developmentiii)Performance Appraisaliv)Compensation

B. Inculcating dynamism and robustness into our Systems and Processes to enable COH to facilitate a more systematic management approach across multiple branches with better definition and control of outcomes

C. Nurturing Community RelationsD. Long term care for our clients, after their

parents have passed onE. Dedicated transport system for our clients

F. More physical space for our Day Activity Centres for conducting wholesome and conducive client activities and programmes

G. Working in unity with Society as a whole towards better care for the intellectually disabled and their caregivers

Our 2 Centres Focus Desired OutcomesCOH’s 2 Day Activity Centres located in Toa Payoh and Tampines, conduct programmes for people with special needs aged 10 to 55, who have Intellectual Disability IQs of 70 and below.

We serve everyone regardless of race, religion or financial background.

We focus on a target group of individuals who are not yet ready for employment, whether open or supervised.

We keep to a staff to client ratio of 1:4 because these individuals tend to be lower functioning, with behaviour patterns that can be challenging to manage.

We engage our clients in activities designed to develop:

1. Relational skills that will help them better integrate into community.

2. Functional skills for greater independence in different aspects of their lives.

Our goal is to help them lead as normal lives as possible, like everyone else.

We look out for special talents or skills, with a view to nurture and grow.

Our services enable families and main caregivers to enjoy some much needed time off from their daily duties and routines.

In memory of

Mrs Patricia Eunice SabapathyAdvisor to COH Board1928 - 2015

8

Contribution to Development of the ILTC Sector• To become a professional organization

that is effective and efficient in honing our skills at programme delivery for our clients

• To be an active partner in the propagating of ideas and know-how in the various Communities of Practice both to learn and contribute to learning

• To harness technology making it into a force multiplier and work towards setting new trends

PROGRAMME INITIATIVES

• Recruitment drive to fulfill manpower needs

• Review of systems and processes and formalizing into a service manual

• Total comprehensive training plan for staff

• Critical enhancements to providing therapy services in delivery of (current) programmes and services and transport system

• To pilot new programmes - Group Home for people with intellectual disability.

OUR RESERVES POLICYFor better financial stability to run our programmes effectively, we continue to aim at building up our unrestricted reserves to achieve a ratio of unrestricted reserves to annual operating expenditure equal to 2.

COH is heavily dependent on public donations to run our programmes and services; as a result this minimum level of reserves to cushion us against periods of prolonged economic downturn is prudent.

Our reserves will be used in the following manner: 1. To cover any deficit in the current year of operation.2. To top up shortfalls in the restricted/designated funding requirements.

The Executive Committee will review the amount of reserves at least annually, to ensure that they are adequate to fulfill our continuing financial obligations.

At COH, we recognise and appreciate the unique God given worth inherent in every person

9

COH Annual Report TEMPLATE

Documents

Transcript of COH Annual Report TEMPLATE