Coaching Employee Success - School Nutrition...• Pitch • Sounds • Ways of Talking BODY...

© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA

Coaching Employee SuccessMonday, July 10, 2017

3:30 pm – 4:30 pm

© COPYRIGHT 2017 SCHOOL NUTRITION ASSOCIATION | #ANC17 | ATLANTA, GA

TODAY’S PRESENTORS

Della Eiche, SNS

Food & Nutrition Specialist

Harford County Public Schools

Maryland

Kristen Sudzina, SNS

Food & Nutrition Specialist

Harford County Public Schools

Maryland


CLASS OBJECTIVES

• Explain the Reflection Tool

• How To Motivate Staff, While Keeping Them Engaged And Focused

• Accountability

• Understand The Importance And Functionality Of:

– Documentation & Performance Tracking Tools

– Comprehensive Follow Up

– Communication & Feedback

• How To Alleviate Workplace Negativity


“The only way to get people to like working hard is to motivate them. Today, people must understand why they’re working hard. Every individual in an organization is motivated by something different.”

- Rick Pitino, University of Louisville Men’s Basketball Coach


MOTIVATIONAL TACTICS

• Vision Statement And Common Goal

– Organizational

– Team

• Set And Define Expectations

– Employee Handbook

– Work Schedules And Job Descriptions

– Job Rotation And Cross Training


MOTIVATIONAL TACTICS

• Lead By Example

• Communication

• Encouragement

• Set The Tone

• Active Listening

• Empathy

• Humble

• Responsibility


ENGAGED & FOCUSED

• Team Meetings

– Scheduled With An Agenda

– Consistent

– Productive

– Professional

• Positive Reinforcement

• Constructive Feedback


“A positive attitude may not solve all

your problems, but it will annoy

enough people to make it worth the

effort.”

- Herm Albright

REFLECTION


“Accountability breeds response-ability.”

- Stephen Covey, Author “The 7 Habits of Highly Effective People”


CULTURE OF ACCOUNTABILITY

If something is important to you, you will find a way.

If not, you will find an excuse.

• What Outcomes Are You Looking For?

CLEAR Expectations

• Does The Person Have The Skills & Resources To Do The Job?

CLEAR Capability

• Is The Evaluation Process Understood?

CLEAR Measurement

• Are There Open Lines Of Communications?

CLEAR Feedback

• Are The Consequences & Rewards Spelled Out?

CLEAR Consequences


IMPORTANCE OF DOCUMENTATION

D o• Be Timely

• Communicate Before, During and After The Incident

• Be Respectful

• Be Fair, Firm

• Use Progressive Discipline

• Use As A History Tool

• Write Neat, Organized

• State Specific Actions

• Know Your Employers Documentation Policy

• Reference Employee Handbook/Guidelines

• State How Incident Can Be Corrected

• Use As A Coaching Opportunity

D o n ' t• Use Slang Words

• Over Document

• Use Personal Emotion

• Threaten or Belittle

• State Your Opinion

• Share Private Information

• Counsel In Front Of Others

• Hold A Grudge

• Forget To Follow Up!

• Include Date On Documentation


COMPREHENSIVE FOLLOW-UP

• Use A Comprehensive Follow Up As An Opportunity To Discuss:

– Progress Made

– Continued Areas Of Concern

– Opportunity For Growth

– Share Expectations

– Vision


COMMUNICATION & FEEDBACK

“Say what you

mean and mean

what you say.”

- George S. Patton

“ What you do speaks so loud

that I cannot hear what you say.”

- Ralph Waldo Emerson

V O I C E

• Tone of Voice

• Pitch

• Sounds

• Ways of Talking

B O D Y

L A N G U A G E

• Appearance

• Gestures

• Facial Expressions

• Body Posture

• Personal Space

Verbal & Non Verbal Communication


We do not learn from experience…

we learn from reflecting on

experience.

- John Dewey

REFLECTION


W O R K P L A C E N E G AT I V I T Y


ALLEVIATEWORKPLACE NEGATIVITY

• Use Team Building Exercises

• Practice Random Acts Of Kindness

• Recognize Staff For A Job Well Done

• Create Incentives Or Motivation To Come To Work

Small Daily Improvements are the KEY to staggering long-term results


ALLEVIATEWORKPLACE NEGATIVITY

“ One of the most SINCERE forms of

RESPECT is actually listening to what

another has to say.”

- Bryant McGill


Use Management Skills To Deescalate A Situation

Discuss Impact

Resolve Conflict

Acknowledge the Conflict Identify The Need

Discuss Impact

Agree To A Cooperative Process –Understand The Views Of Others

Agree To Communicate –Ask Questions

Manage Conflict

Deal With It Immediately

Be OpenPractice Clear

CommunicationSource

Practice Active Listening


FINDING COMMON GROUND

Understand The Situation

• Clarify The Positions

• List Facts Of The Situation

• Identify Possible Resolution


“Plan your work for today and

everyday, then work your plan”

- Margaret Thatcher

REFLECTION

and

IMPLEMENTATION


HOW TO REACH US

• Feel Free To Grab One Of Our Business Cards And Contact Us

With Any Questions.

• We Will Happily Review Any Team Building Materials With You.

• Stay Confident, You CAN Do This!


CONTACT INFORMATION

Della Eiche, SNS

• Harford County Public Schools, Maryland

• [email protected]

Kristen Sudzina, SNS

• Harford County Public Schools, Maryland

• [email protected]

mailto:[email protected]

mailto:[email protected]


PROFESSIONAL STANDARDS CODE

• This Session Provides One (1) CEU

– Key Area: Administration – 3000

– Key Topic: Coaching Employee Success - 3400

Thank you!!

Coaching Employee Success - School Nutrition...• Pitch • Sounds • Ways of Talking BODY...

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