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Dynamic and Long Term Performance from your Next Generation of Leaders

Influential leadership ensures team members perform at their best, focus on solutions rather than

problems and improve productivity. If leaders are not effective, decision making delays, missed deadlines and worsening staff tenure can cost organisations substantially in terms of key business

drivers such as speed to market, customer satisfaction indices, sales targets and operational efficiency.

Additionally, saving on recruitment costs is important at any time, but it becomes even more pressing

during times of economic uncertainty. Companies need safe pairs of hands to guide them through a

recession and people who can see it as a positive, taking advantage of the opportunities it may bring.

Executive Coaching provides support to organisations by enhancing the leadership and coaching

skills of their managers. Available as complementary coaching to an Interim Management

assignment, as standalone workshops and coaching programmes, or as one to one management

coaching.

EXECUTIVE COACHING

TESTIMONIAL: “The long-term benefits are a fuller understanding and

appreciation of colleagues with whom we may on the surface share little in

common. As team leader, I now feel less tense in my leadership role, as I now have a better appreciation of my colleagues’ working preferences.”

*illustrative and estimated costs, based on a remuneration package of £35k pa.

18-26% time spent on conflict management

£6-£9,000 per manager/annum

Replacement for one resigned, de-motivated employee

c£17,000 per person (not including any additional risk of processing errors)

Unproductive meeting time (10 mgrs for 2 hours)

£400 per meeting

Where could cost savings be better spent?

What more could your managers do with the extra time?

What amazing results could the organisation achieve when

teams are working in sync with each other?

UNSEEN MANAGEMENT COSTS *

Achieving Dynamic and Long Term Performance from your Next Generation of Leaders

CLIENT RETENTION

DURING A RECESSION

SENIOR MANAGERS STRESSED OVER MONEY WORRIES

Every department in an organisation needs to

understand their role in ensuring client retention. Many

companies commission various customer research

projects to gain feedback on satisfaction levels and

competitor analysis. However, there are also

department-specific analyses being completed across for

example, the web, contact centres, customer complaints,

sales. Using this information to provide an overall

interpretation, which can then be presented to all

departments, could gain their buy-in to and creativity

for future initiatives.

Making logical and appropriate decisions based on clear

facts will help provide a consistent and quality service

across Sales, Marketing & Operations, and improve the

likelihood of client retention.

To provide a review of current and possible research,

interpretation and impact analysis on client retention,

with recommendations and presentation.

Stress in the workplace has been widely recognised as a

significant business concern. Existing research has

highlighted the negative impact it can have on the

economy through symptoms such as increased

employee absence and attrition rates and poorer

individual and organisational performance.

The key to preventing such results is to manage stress

effectively and, where possible, to prevent it occurring

in the first place.

Managers have identified clear areas that they believe

would help them to manage their direct reports’ stress:

*Understanding what employees need when stressed

*Identifying individual employee’s stress triggers

*Understanding why people react in the ways they do

*Developing skills to discuss issues that lead to stress

Option of organisation-specific workshops or seminars

using a mixture of career and executive coaching.

TESTIMONIAL: “I’ve really valued and appreciated

the time I get to spend with Karen each week, and have

been able to focus on the team building and

communication aspects that have been so daunting in

the past. Karen has been challenging the way I

approach things, giving me ideas of things to try, and

has been very supportive. For the first time in several

years, I feel as though I am learning again, and that is

a wonderful feeling! Karen really helped me

understand more about myself and my role, and I can't

thank her enough for that.”

TESTIMONIAL: “Interesting, thought-provoking and

shows how we can combine our approaches to work

effectively together. We had frank and enlightening

conversations about behaviour and its effects on work

ethics, as Karen created a relaxed atmosphere, with

constructive use of humour.”

TESTIMONIAL: “The workshop gave me an insight

into analysing my own and others personalities from a

different angle. It gave me an insight and acted as an

“eye-opener” about certain aspects of myself. Karen

was very friendly and created a very relaxed

atmosphere, and was happy to answer our questions.”

GOAL SETTING

IN BUSINESS

In today’s high pressured organisations, it is vital to

ensure enough time is given to developing effective

goals and targets to provide the longer term benefits

necessary for success.

The purpose of goals and targets is to highlight

something to aim for, often involving profitability,

and it is important that buy-in is achieved at all levels.

The skills developed through this workshop provide

managers with the understanding and techniques to

produce well defined goals for themselves, and others.

Using these skills to empower their individual team

members to think differently about problem

resolution, for example, will free up their time to think

strategically and plan for the future.

Additionally, developing, encouraging participation

and clearly describing well-formed goals for the team/

department, will transform its performance.

This is a 2 day intensive workshop for managers.

COMMUNICATION SKILLS

WORKSHOP

With the success of an organisation depending on the

performance of the people in it, supportive leaders are

required to help them fulfil their potential.

Communication, and especially feedback, benefits

from being delivered in the language that suits each

individual team member’s patterns of speaking and

thinking. Additionally, each manager’s style can

contribute to a positive and progressive team or, if

unaware of their impact on others, can breed stress

and conflict.

Through understanding their own motivation and

stress triggers, this workshop provides managers with

techniques and skills covering conflict management,

addressing decision makers, motivating staff, using

words to get results, and giving effective feedback.

The workshop can be tailored to the individual

organisation through an initial review process, and

would then be a 2-3 day intensive coaching

programme for junior and middle management.

CHANGE MANAGEMENT

WORKSHOP

Change is a constant reality impacting every

organisation. Change can be ongoing and evolutionary

or unexpected and powerful, with the main drivers of

efficiencies, cost reduction, restructures and

competitive advantage.

A recent executive survey highlighted that there has

been a recent decline in abilities over the last couple

of years, with 85% of companies considered poor or

average at managing change. Inability to identify the

required process, and lack of leadership, motivation of

staff and communication were all contributors.

Management of all change is critical to success,

requiring the ability to adapt to the individual needs.

This workshop aims to provide managers with

knowledge of communicating, motivating, challenging

and leading change in the workplace, and can be

tailored to individual organisation’s needs.

EXCELLENCE

MODELLING

While organisations strive for improved productivity

and efficiencies, leaders can be frustrated that with

similar experience and the same training, there is such

a marked difference in individuals’ achievements. In

concentrating on the poor performance, often little

attention is given to the best employees.

Through modelling, it is possible to understand and

replicate the thinking, motivation patterns and

strategies of high achievers providing “best practice”,

which can then be used to help all employees achieve

their potential.

Modelling excellence can be adapted to a range of

business aspects, including leadership, negotiating,

selling, planning, presenting and client service.

Tailored to the organisations need, the process would

include identifying and modelling relevant personnel,

testing the model and establishing a training module

for ongoing development.

SALES, MARKETING, OPERATIONS

- INSPIRING COMMUNICATION

The nature of the roles of Sales, Marketing and

Operations in organisations makes it vital that they

work and think in different ways. However, that very

difference can also cause miscommunication when

interacting with one another. This has the potential to

cause deadlock and inaction, with key input suppressed

or ignored.

The standard workshop programme consists of 4

distinct parts and aims to highlight those differences in

a positive and appreciative way and provide new

communication techniques to benefit the organisation

and the individuals involved.

This programme can be tailored and include short

interviews with each function, a joint communication

workshop and training workshops. Additionally, an

initial in-depth review and additional workshops to

improve the innovation process could be agreed.

TEAM BUILDING AND

COMMUNICATION WORKSHOP

It is important to identify and value the differences

individuals bring to the success of the team and the

organisation; building on this where it works well.

Where there is conflict or lack of progress, a greater

awareness of oneself and others (and learning a new

way of communicating) encourages understanding,

trust and respect.

The workshop provides a dedicated time out of the

working environment to understand the differences

team members have in how they are motivated, take in

information, make decisions and structure their lives.

It also helps them to appreciate others who are similar

to them, and especially those who differ from them.

It is preferable for the programme to be held over two

days, but it can be separated into two distinct parts if

that works better for the team involved.

PRODUCTIVITY & EFFICIENCY

SKILLS WORKSHOP

As many organisations have had to reduce headcount,

the remaining employees and management have often

been left struggling to keep functioning under the

increasing demands. Additionally, millions of pounds

are wasted in organisations through their managers’ lack

of understanding of how to recognise where cost

savings, efficiencies and productivity improvements

could be made.

In response to requests from senior executives, this

workshop has been developed to provide managers with

the skills to review and analyse potential areas of

improvement, plan strategically and evaluate returns, as

well as providing insight into the leadership skills

required to communicate to and motivate their teams to

inspire better performance.

With the skills to review and implement productivity

and efficiency improvements in each department, how

quickly could your trained managers recoup the cost of

a one-off 2 day intensive workshop?

CAREER DEVELOPMENT

WORKSHOP

Political elements and influences are to be found in any

organisation. Additionally, each individual has their

own political “agenda” and often needs to influence

others in order to achieve their own ambitions. To

move one’s career forward within the organisation, it is

important to obtain a greater awareness of oneself and a

full understanding of what is expected of each level of

the management hierarchy.

Investing in employees’ career development encourages

loyalty to the organisation and motivation to drive

effective productivity and efficiencies; especially

important during and moving out of an economic

downturn. Keeping hold of your best managers will

help weather the storm and build a robust platform for

the future.

Following an internal business requirement review, this

would be a 3 day workshop for a mix of same level

managers.

STAFF MOTIVATION

WORKSHOP

Successful organisations understand the link between

employee motivation and improved productivity and

innovation. Undoubtedly, some steps have already been

taken in each organisation, but there is an

acknowledgement that more can be done, and offering

staff a competitive compensation is only one solution.

Investing in helping managers to recognise their own

motivational criteria, as well as that of the members of

their team, is especially important during and moving

out of an economic downturn.

A good leader knows that their own positivity and

leading by example is vital when motivating others.

This programme provides managers with the insight to

understand how they and each of their team members

are motivated, and to communicate appropriately in

response.

A tailored minimum 2 day intensive workshop helping

leaders improve employee engagement, results on key

business drivers and innovation for future success.

COACHING SKILLS

WORKSHOP

Integrating coaching skills into day to day management

and leadership is a progressive way of inspiring better

performance from the team.

Coaching skills will help managers to build effective

relationships, encourage independence, self-motivation

and responsibility, and create a productive environment.

It will also improve the individual manager’s

effectiveness, as they will learn new ways to delegate,

support change and communicate, thereby freeing up

time for their own creativity and strategic thinking.

Greater overall team success can be achieved, as

coaching also provides the tools to manage the middle

80% of the team, rather than solely concentrating on the

bottom 10% (poor performers) and top 10% (star

achievers).

The workshop is a 2 day intensive programme for junior

and middle managers.

INDIVIDUAL EXECUTIVE

COACHING

The success of an organisation depends on the

performance of the people who work in it, with the

degree of success a leader achieves being measured by

the results realized through the efforts of their team.

An executive coach can help people fulfil their

potential, work at their best and continue to become

more capable and skilled. Coaching can be made

available to individuals with specific development

areas, or for those who are experiencing challenges in

a leadership role.

With the demands placed on senior executives, there

is little time for them to provide dedicated support to

members of their team who need to address specific

concerns regarding key competencies. Outsourced

Executive Coaching sessions will concentrate on the

main goals identified and tackle any issues the

individual has been unwilling or unable to discuss

with their line manager; therefore achieving fast

results.

LEADERSHIP

DEVELOPMENT WORKSHOP

Powerful leadership is not about having all the answers

and telling people what to do. It’s about communicating

in a way that allows people to learn, think, create and to

solve problems effectively and quickly; inspiring better

performance.

Encouraging people to come up with their own ideas

and solutions is highly motivating for all involved. In so

doing, many of the big challenges faced by

organisations can begin to be resolved: the lack of

employee engagement, development of new leaders and

continuous innovation.

This 2 day intensive programme provides a deeper

understanding of leadership requirements for ongoing

practical application and includes self–awareness and

understanding, communication techniques and

leadership style workshops.