OPERATIONS AND PASSENGERSWORKSHOP AFTERNOON SESSION – MARCH, 31stPANEL 2: Comoorquestraremumambientecomplexodiferentesatoresdeformasistemática,garantindoaexecuçãoexitosadaoperaçãodiáriaeaindaimplementarprojetoscomplexosgarantindoodia-a-diadonegócio?PAINEL 2: Howtoorchestrateincomplexenvironmentdifferentactorsinasystematicmanner,ensuringthesuccessfulimplementationofthedailyoperationandalsoimplementcomplexprojectsensuringtheday-to-daybusiness?

2/15

A-CDMASUCCESSCASEOFCOLLABORATION

CaptMiguelDau– ChiefOperatingOfficer/COO

3/15

OLDSTRUCTURE(CGA)- INFRAERO

The INFRAERO implemented the Airport Management Center – “CENTRO DE GERENCIAMENTOAEROPORTUÁRIA (CGA)”This Center was a initial conception of ACDM, focused in integration between all stakeholders, basicallyin:

• Boarding Passenger• Arrival passenger

AIRPORTMANAGEMENTCENTER“CENTRODEGERENCIAMENTOAEROPORTUÁRIA”

• The main areas were segregated and physically separated.• Operating system were not integrated and unified. A lot of rework and time was needed.

• Limitation of the infrastructure.

4/15

OPERATIONALCONTROLCENTER

THEGRUAIRPORTOPENTHENEWOPERATIONALCONTROLCENTER

MAYOF2014

OPERATIONDIRECTOR

OCC

SLOT CGOSTATISTICSCCPCOA

NEWSTRUCTURE

OPS

THECONCEPCTOFA-CMD:

OCC- CGO

NewBuildingsinvestments

Organizationalrestructuring.

Newtechnologyinvestments

Improvetheintegrationbetweensectorandaddmoregroupstocollaborate.

1

2

3

4

5

Newprocedures

COA+CCP CCI– SECURITYINTELLIGENCECRISISCOMPLEX

SECURITY

EMERGENGYCENTER

“CENTRODECONTROLEOPERACIONAL”

ConceptdeploymentofC5I(Command,Control,Communications,Computer,Collaborative,Intelligence)

6

5/15

The AMS provides system integration, real-time operational control,increased agility, and enhanced collaboration between stakeholders.

AIRPORTMANAGEMENT

SYSTEM

ZEUS/A-CDM

The Operational Control Center is responsible for coordinate and monitoring, in a collaborativeform, all operations of arrival and departure, from the park position, boarding gates, baggageconveyors, customs line flow and transports, to improve operation flow.

1) DailymanagementofKPIoftheairportoperations2) Integrationandshareinformation,improvingtherelationshipwithallstakeholders(Airline

Company's,Groundhandlers,Maintenance,FederalPolice,Customs)3) OperationalPlanningandoptimizetheoperation4) Managementoftheutilizationofinfrastructure(E.g.Aircraftstand/gatemanagement)

OPERATIONALCONTROLCENTERCENTRODECONTROLEOPERACIONAL

A system that helps to keep staff at all levels informed and manage thedaily operation, sharing information.

6/15

ACDMAIRPORTCOLLABORATIVEDECISIONMAKING

ACDM is a concept created to develop a collaborative decision processon airport operations. The concept is based in the integration andcollaboration of all stakeholders, (GRUAIRPORT, Airline Company’s,Ground Handlers, Public Agency and Air Traffic Control) sharinginformation in real time.

AMS

ATC

AIRLINECOMPANYS

GROUNDHANDLER

CONTROLCENTER

PUBLICAGENCY

AIRPORTOPERATION

CCO

INTEGRATIONS

TAKEOFF10 TAXI 8 PARKOFF 7 BOARD/LOAD 6 TOGATE 5 IMIGRATION 4 SECURITY 3 CHECKIN 2 TRANSPORT 1LANDSIDE

TAKEOFF 9

LANDSIDE

INFLIGHT1 LAND2 TAXI3 DEBOARD5 IMIGRATION6 RECLAIM7 CUSTOMS8 EXIT9 10PARKIN4 TRANSPORT

EXIT

•Higher planning accuracy and planningreliability of operational processes•Reduce the waste of slot in ATFM/CGNA• Improved adherence to ATFM slots andthus optimal utilisation of available ATCcapacity

•Reduce Taxi time• Increase the flow in Aprons and TWY•Reduce engine run times and aircraft movements

•Better utilisation ofinfrastructure, e.g. aircraftstand/gate management

• Improve reconciliation baggage time. •Optimize theroad access andtransport.

•More efficient use of airline and/or handling resources•Optimised Turn-round times

•Better predictability of deviations from the plan• Increased efficiency from improved punctuality • Improve the security and

customs process times

EMBARQUEBOARDING

EMBARQUEARRIVAL

AIRCRAFTTURNAROUND

MELHORIANOSPROCESSOSCOMMONGOALS

7/15

AQUICKVIEWOFWHATGRUAIRPORTAREWAITINGFORHOWGRUAIRPORTSEETHEACDM?

ORGANIZATION

KPI

COMMUNICATION

AIRLINESACDM

INFORMATIONSHARING

OPERATIONALEFFICIENCY

SERVICELEVEL

FOCUSONMANAGEMENT

AIRPORT

GH

AIRTRAFFICCONTROL

SHAREDINFORMATION

CCOA-CDM BENEFITS- GOALS

COSTUMER• Delay reduction• Better conection• Moresatisfaction

GRUAIRPORT• Improve the usage of

Airport infrastructure.

AIRLINE• Real time information• Knowledge of the

status of the flight• Cost reduction

GH• Cost reduction• Improve the usage of

the equipments

• Updated informations• Improve the planning

ATMOTHER

STAKEHOLDERS

8/15

IMPLANTATIONOFA-CDMINGRUAIRPORTWHATGRUAREDOING?

Creation of Work Groups with Airlines

CREATIONOFWORKGROUPSWITHAIRLINES1

Introduction of A-CDMConcept

Present the goals of the A-CDM

Regularmeetings,analysing the evolution of KPI’s

Bepresent inthe OCC,collaborating with information and data.NEEDPLEOPLETHATCANDECIDE.

DOMESTICAIRLINES INTERNATIONALAIRLINES

AIRLINESTHATALREADYINOCC

9/15

IMPLANTATIONOFACDMINGRUAIRPORTWHATGRUAREDOING?

CREATIONOFWORKGROUPSWITHAIRLINES

1 DEFINITIONOFCOMUMKPI2

Creation of newproceduresand KPIs

Improvethe confiability and accurancy

Improvethe estimated times

Creation of standardsKPIs

TAXI IN TIME

TAXI OUT TIMEEXAMPLE- KEYPERFORMANCEINDICATOR

10/15

IMPLANTATIONOFA-CDMINGRUAIRPORTWHATGRUAREDOING?

CREATIONOFWORKGROUPSWITHAIRLINES1 DEFINITIONOF

COMUMKPI2 INTEGRATIONBETWEENAIRLINES3

Integration between all Stakeholders

INTEGRATIONWITHOTHERSTAKEHOLDERS(ATC,GH,AGENCYS)

4 5 FULLINTEGRATION

NewTecnology “SAGITARIO”

IMPLEMENTATIONOFNEWTECNOLOGY

“SAGITARIO, an acronym in Portuguese for“Advanced Air Traffic Information andOperational Awareness and ReportsManagement System” provides to the air trafficcontrollers a solution that incorporates theoperational field requirements and industry bestpractices”

• DECEA approved GRU to install the SAGITARIO, providing the REAL TIME operation in TERMINAL SP.

• After start the conception of A-CDM in the ground operation, GRU aims to improve Air Trafficoperations, creating interactions with ATC and others envolved.SAGITÁRIO

Creation of “MasterRoom”

• Increase the situational awareness• Preview the aircraft information for GRU• Consciousness of Operational Enviroment of TMA-SP• Monitoring of the performance of airlines in the calculation of runway occupancy

BENEFITS

NextStep at GRUAirportStandardContingency Procedureto be defined

DECEAStarted A-CDMProgram

11/15

IMPROVEMENTS- ONTIMEPERFOMANCENEWS

2014AIRPORTBYOTP

2ndbetter OTPinthe world(88%)

2015 2016GRUwasn’t inthe list 3° AIRPORTBYOTP2°

12/15

IMPROVEMENTS- ONTIMEPERFOMANCENEWS

2014 2015 2016

13/15

CaptMIGUELDAUOperations Director/COOmiguel.dau@gru.com.br

OBRIGADOGRACIAS

THANKYOU