Service Management AutomationSharon AbarbanelHead of System Center Department @Yside Ltd.

Agenda Orchestrator 2012 R2 – What’s new ? Automation within Azure Pack

Service Management Automation

Automation & Service Delivery

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Lets start…

What's New in Orchestrator R2

Orchestrator 2012 R2 – What’s New ? Updated:

Windows Azure Integration Pack Integration Pack for System Center 2012

Virtual Machine Manager

New features: Windows Server 2012 R2 is supported System Center Integration Pack for

Microsoft SharePoint Service Management Automation web

service

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SMAService Management Automation

Automation within Azure Pack

Service Management Automation (SMA) A new role in Orchestrator that allows you to execute PowerShell workflows

of all PowerShell modules (PowerShell workflow engine)

Set of capabilities that enable you to automate services delivered with the new Windows Azure Pack

Enable service administrators to easily manage resources (Web Sites / Virtual Machine Clouds, Service Bus / SQL / MySQL)

Run and manage runbooks to integrate, orchestrate, and automate IT business processes

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Service Management Automation (SMA)

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CMDB

Ticketing

Billing

Management Systems

VIRTUAL MACHINE CLOUDS

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SQL SERVER

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PLANS

12

WEBSITE CLOUD

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MYSQL SERVERS

0

NOTIFICATIONS

0

USER ACCOUNTS

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AUTOMATION

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ALLITEMS

Add bulk user accounts

Service ticket for failed resources

Notify users of plan updates

Add additional SQL capacity

IntegrationWorkflow automation

Web-based authoring

SMA components Web Service

Connects to Windows Azure Pack Distributes runbook jobs to runbook workers Supports HTTPS Enables security group to control access

Runbook Worker Executes runbook jobs Runs under a service account

PowerShell module Enables Automation management by using Windows PowerShell

cmdlets8

SMA Architecture

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ODATA REST Web Service

Runbooks

Jobs

Modules & Activies

Submit requests

Return results

Http RequestHttp Response

Persist State

Pick up Jobs

SQL DatabaseRunbook Workers

Service Management Portal

• Authoring• Debugging

• Operating

Service Management Portal

• Runbook service• PowerShell Modules

Runbook Workers

•REST oData web service•Authorizes users

Web Service

•Runbooks•Runbook Resources

•Tracks runbook job state

SMA Database

PowerShell module import-module Microsoft.SystemCenter.ServiceManagementAutomation

Get SMA Runbooks using standard parametersGet-SmaRunbook -WebServiceEndpoint "https://scor2.cloud.local" -Port 9090

Start SMA Runbook using Name$connection =

@{"WebServiceEndpoint"="https://scor2.cloud.local";"Port"=9090}Get-SmaRunbook @connection -RunbookName "My SMA Runbook" | Start-

SmaRunbook @connection Create new Schedule

$StartDate = Get-Date$EndDate = Get-Date -Day 12 -Month 6 -Year 2023Set-SmaSchedule -StartTime $StartDate -ExpiryTime $EndDate -Name "Schedule01" -ScheduleType "DailySchedule"

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SMA workflow example

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SMA Demo

Invoking and Hooking

Service Manager

Automation & Service Delivery

Approve request

Process automation

Self-service deployment

request

Access service catalog

Provision service

Access service catalogSelf-service deployment requestApprove requestProcess automationProvision service

Flexible service delivery

Delivering a service end-to-end

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Request offerings

Offering created by IT service provider that consumers request using the service catalog

Based on a template

Service offeringWork item used to identify and classify standard IT servicesContains one or

more request offerings

Templates

Minimize data entry by

providing default values

Standardize processes

The service catalog

Step 1: Create Service Offering

Step 4:Create Request Offering

Step 2: Create service request template

Step 5:Publish Request Offering

Step 3:Publish Service Offering

Step 6:Add Request Offerings to Service Offerings

SCSM Demo

Integrating SCSM & SCO

Service Delivery

Well… Thank you ! Follow me on http://www.system-center.me Technical Information:

Service Management Automation http://technet.microsoft.com/en-us/library/dn469260.aspx

Windows Azure Pack http://technet.microsoft.com/en-us/library/dn296435.aspx

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