Cluster CLX

7
HP offers a range of solutions that protect your valuable information against the threat of downtime making your operations resilient regardless of external or internal events. HP business continuity software solutions provide disaster tolerance to keep your corporate information accessible, and available through adverse events. Any amount of system downtime can mean lost productivity, lost revenue, lost customers, and lost opportunities; HP provides proven technology strategies, and services to reduce your exposure and vulnerability. HP Cluster Extension Software is one such solution from HP that helps defend your mission critical operations by providing a disaster tolerant highly available IT environment. HP Cluster Extension Software offers protection against application downtime from fault, failure, or site disaster by extending a local cluster between data centers over metropolitan distance. CLX reinstates critical applications at a remote site within minutes or seconds after an adverse event. CLX integrates with the OS clustering software (such as MS Cluster Service/Windows Server Failover Clustering in Windows) and the remote mirroring software on storage (such as HP Continuous Access software on P6000 EVA P9000 and HP Remote Copy Software on 3PAR arrays) to automate failover and failback between sites. This dual integration enables the cluster service to verify the status of the storage as well as the server cluster; thus allowing the correct failover and failback decisions to be made which minimize downtime, and accelerates recovery without human intervention. Thus the Cluster Extension software can help customers achieve 'zero' RPO and RTO in minutes or seconds. What's New Support for Windows Server 2012. Failover capabilities for Windows Server 2012 Clustered Shared Volume (CSV) disks Support for 3PAR Inform OS 3.1.2 and XP firmware v05 Support to the new 3PAR 7000 array series Additional array based licensing option QuickSpecs HP Cluster Extension Software Overview DA - 13727 Worldwide — Version 9 — February 15, 2013 Page 1

description

Cluster CLX

Transcript of Cluster CLX

Page 1: Cluster CLX

HP offers a range of solutions that protect your valuable information against the threat of downtime making your operations resilientregardless of external or internal events HP business continuity software solutions provide disaster tolerance to keep your corporateinformation accessible and available through adverse events Any amount of system downtime can mean lost productivity lostrevenue lost customers and lost opportunities HP provides proven technology strategies and services to reduce your exposure andvulnerability HP Cluster Extension Software is one such solution from HP that helps defend your mission critical operations byproviding a disaster tolerant highly available IT environment

HP Cluster Extension Software offers protection against application downtime from fault failure or site disaster by extending a localcluster between data centers over metropolitan distance CLX reinstates critical applications at a remote site within minutes or secondsafter an adverse event CLX integrates with the OS clustering software (such as MS Cluster ServiceWindows Server Failover Clusteringin Windows) and the remote mirroring software on storage (such as HP Continuous Access software on P6000 EVA P9000 and HPRemote Copy Software on 3PAR arrays) to automate failover and failback between sites This dual integration enables the clusterservice to verify the status of the storage as well as the server cluster thus allowing the correct failover and failback decisions to bemade which minimize downtime and accelerates recovery without human intervention Thus the Cluster Extension software can helpcustomers achieve zero RPO and RTO in minutes or seconds

Whats NewSupport for Windows Server 2012Failover capabilities for Windows Server 2012 Clustered Shared Volume (CSV) disksSupport for 3PAR Inform OS 312 and XP firmware v05Support to the new 3PAR 7000 array seriesAdditional array based licensing option

QuickSpecs HP Cluster Extension Software

Overview

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 1

Benefits Disaster tolerant solutions to ensure business continuance and company survivalFully automated failover and failbackAccelerated application recovery with minimum transaction lossCreation of disaster tolerant copies of your critical business data

Product Features Help meet RPORTO HP Cluster Extension software offers disaster tolerance against application downtime from fault failure

or site disaster by extending clusters between data centers

Metropolitan distancesupport

Determined by the distance and latency requirements of the remote replication software (HP 3PAR RemoteCopy software for HP 3PAR arrays HP Continuous Access Software in case of EVAP6000 and XPP9000)

Fully Automatic Failoverand Failback

Automated failover and failback reduces the complexity involved in a disaster recovery situation It isprotection against the risk of downtime whether planned or unplanned

No server reboot Disks on the Server on both the primary and secondary sites are recognized during the initial system boottherefore LUN presentation and LUN mapping changes are not necessary during failover or failback - for atruly hand-free disaster tolerant solution

No Single Point of failure Supreme redundancy identical configuration of established SAN infrastructure redundancies areimplemented on site B

Electronic SoftwareDelivery

Electronic software is now available in most countries HP recommends purchasing electronic productsover physical products when available for faster delivery and the convenience of not having to manage-either file away or throw away-confidential paper licenses For more information please contact an HPrepresentative

QuickSpecs HP Cluster Extension Software

Features and Benefits

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 2

Cluster Extension Software Support HP 3PAR arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_3parhtml HP P6000 EVA arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_evahtml HP P9000 arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_p9000_xphtml HP XP arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_xphtml

Certification Windows HP Cluster Extension Software is Microsoft certified Please consult the Windows Server Catalogfor the Cluster Extension ListingsLinux Linux does not offer certification testing

QuickSpecs HP Cluster Extension Software

Software amp Hardware Prerequisites

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 3

Product Description Part NumberHP 3PAR arrays

HP 3PAR Cluster Extension Windows LTU TC355AHP 3PAR Cluster Extension Windows E-LTU TC355AAEHP 3PAR Cluster Extension Windows Array LTU BC885AHP 3PAR Cluster Extension Windows Array e-LTU BC885AAEHP P6000 to 3PAR Cluster Extension Windows Node Upgrade LTU BC887AHP P6000 to 3PAR Cluster Extension Windows Node Upgrade e-LTU BC887AAEHP 3PAR Cluster Extension Linux LTU TC395AHP 3PAR Cluster Extension Linux e-LTU TC395AAEHP P6000 EVA

HP P6000 Cluster Extension Windows LTU TC340AHP P6000 Cluster Extension Windows E-LTU TC340AAEHP P6000 Cluster Extension Linux LTU TC341AHP P6000 Cluster Extension Linux E-LTU TC341AAEP9000 arrays

HP P9000 Cluster Extension Windows Node LTU TB534AHP P9000 Cluster Extension Windows Array LTU BC886AHP P9000 Cluster Extension Linux Node LTU TB535AHP Cluster Extension provides an option to be licensed per single server (3PAR XP and EVA) or per single array (3PAR and XP)

HP Cluster Extension node based licenses are licensed per single server One license is required for each node of the cluster that willcontain CLX resources intended for failover and failback in the event of failure The P9000 Cluster Extension Software licenses can beused for P9500 and XP24K20K2K10K

HP Cluster Extension array based licenses are licensed per single array In a typical configuration one or more CLX cluster nodes mightbe connected to a single array Each of such nodes contain CLX resources intended for failover and failback in the event of failure Onelicense is required for every array connected to the CLX cluster There are no limitations on the number of CLX nodes connected to anarray These licenses are applicable only for 3PAR and XP arrays

Both the node and the array based licensing cannot exist simultaneously in Disaster Recovery environment

NOTEElectronic software is available in all countries except China and Japan For China and Japan should order the physical equivalent

A resource is defined as the smallest unit in an application service It describes the necessary parts to build an application service Theimplementation of such resources in cluster software is vendor-specific Some vendors do not allow accessing the chains betweendependent resources

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 4

Related ProductsHP 3PAR Remote Copy forHP 3PAR arrays

HP 3PAR Remote Copy software is a prerequisite for using HP Cluster Extension software on HP 3PAR classarrays Remote Copy Software is a unique replication technology that allows you to protectand share data from any application more simply efficiently and affordably Remote Copy dramaticallyreduces the cost of remote data replication and DR on several fronts by leveraging thin copy technologiesunique to HP 3PAR Utility Storage enabling the use of both mid-range and high-end arrays andeliminating the need for professional servicesFor more information refer -httpwww3parcomproductsinform_softwareremote_copyhtml

HP Continuous AccessSoftware for P6000 EVAs

Protects valuable data by replicating from one HP P6000 Enterprise Virtual Array (EVA) to another -providing advanced disaster recovery with ease of managementFor more information referwwwhpcomgocontinuousaccess

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

Additional information onlinehttpwwwhpcom HP home page Storage products home pagehttpwwwhpcomproducts1storageindexhtml HP Storage products home pagehttpwwwhpcomhps HP Services home pagehttpwelcomehpcomcountryusenprodservhtml HP Products amp Services home pagehttpwelcomehpcomcountryusensolutionshtml HP Solutionshttpwwwhpcomgorecovery Business Continuity Consulting Services

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 5

Software Product ServicesData Replication SolutionService

The Data Replication Solution Service is the most appropriate service to get a data replication solutionlocal andor remote in homogeneous and heterogeneous environments fully integrated and operationalwithin some well defined boundaries reflecting natural limits of a fixed priced service Requirementsbeyond these boundaries are going to be covered by SOW driven consulting services using this DR SolutionService as the fundamental building block for delivering more complex solutions

HP Services professionals work closely with your staff to analyze your storage system understand yourrequirements and design and deploy the optimal Data Replication solution for your business Choose fromthree service levels

Level 1 offers installation and startup services for Continuous Access or Business Copy replicationsoftware or the Continuous Access Storage Appliance including configuration checks installationand basic configuration and installation testing and customer orientationLevel 2 provides additional services such as Project Management solution design basic integrationinto your management environment functional testing and knowledge transferLevel 3 provides all level 1 and 2 services plus integration of your Data Replication solution intoadditional business applications

Disaster TolerantManagement Service

httph20219www2hpcomservicescache10823-0-0-225-121html

HP Disaster Tolerant Management service helps you implement effective recovery solutions based on theHP Continuous Access Software a controller-based application that performs real-time Data Replicationbetween HP EVAs This complete package of tightly integrated services provides proven low-risk disaster-tolerant solutions for even the most demanding and complex environments with minimal disruption toyour businessHP Disaster Tolerant Management service is expressly tailored to your IT and business requirements Atthe outset HP Services professionals work closely with you to understand your requirements and assesshow your solution would interact with your existing infrastructure and business processes Followingsolution delivery knowledge transfer to your IT management and staff helps ensure that your team canmanage issues that are specific to your business

Disaster Tolerant Services Package deliverables include

Pre-installation planning and business needs review - to help ensure a timely effectiveimplementationConfiguration and deployment of customized Disaster Tolerant management stations - to provideenhanced failover and continuous management and monitoringSystem manager and operator training - to familiarize your staff with key management issuesincludes extensive training on recovery from failure conditionsReview of your technical recovery plan - to help ensure alignment with your disaster-tolerantinfrastructureDisaster recovery test suite design - to tailor tests for your newly integrated environmentDisaster recovery rehearsal execution - to verify that your solution performs to your expectations

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 6

Product Support Product Support gives the customer access to HPs experienced technical support resources as well asaccess to HPs Information Services database for support on a variety of multi-vendormulti-platformsoftware products Product support includes escalations and problem coordination with the appropriateengineering group HP Services offer a variety of options to allow you to tailor your product service tomeet the needs of your organization Basic services on products can be uplifted from day one to ensureyou receive the service you need when you need it

Software productservices

Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hoursper day Monday through Sunday including holidays and access rights to new versions softwareproduct and documentation updatesInstallation and Startup Service (software installation configuration startup testing and knowledgetransfer)Tailored support contracts based on personalized statement of work contact your local supportcenter via httpwwwhpcomsupport

Software Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery

Software ProductServices

Standard Services One year Software Support 24 x 7 (includes software technical support 24 x 7software product and documentation updates

Additional Services Installation and startup servicesDR Solutions ServiceDT Managed ServiceExtended services beyond 1 year

The following servicesare offered as HP CarePack Services at the timeof product order

For additional software product services information for North American HP Care Pack services as well asorderable part numbers please refer to the URLs listed belowAll storage services httpwwwhpcomservicesstorageCare Pack Priority Services httpwwwhpcomhpscarepackstoragecp_networkedhtmlSoftware Support Care Pack Services httpwwwhpcomhpscarepacksoftwarecp_storagehtmlInstallation and Startup Service httpwwwhpcomhpsstoragens_replicationhtml

copy Copyright 2013 Hewlett-Packard Development Company LPThe information contained herein is subject to change without notice

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorialerrors or omissions contained herein

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 7

  • Overview
  • Features and Benefits
  • Software amp Hardware Prerequisites
  • Ordering Information
  • Service and Support HP Care Pack and Warranty Information
Page 2: Cluster CLX

Benefits Disaster tolerant solutions to ensure business continuance and company survivalFully automated failover and failbackAccelerated application recovery with minimum transaction lossCreation of disaster tolerant copies of your critical business data

Product Features Help meet RPORTO HP Cluster Extension software offers disaster tolerance against application downtime from fault failure

or site disaster by extending clusters between data centers

Metropolitan distancesupport

Determined by the distance and latency requirements of the remote replication software (HP 3PAR RemoteCopy software for HP 3PAR arrays HP Continuous Access Software in case of EVAP6000 and XPP9000)

Fully Automatic Failoverand Failback

Automated failover and failback reduces the complexity involved in a disaster recovery situation It isprotection against the risk of downtime whether planned or unplanned

No server reboot Disks on the Server on both the primary and secondary sites are recognized during the initial system boottherefore LUN presentation and LUN mapping changes are not necessary during failover or failback - for atruly hand-free disaster tolerant solution

No Single Point of failure Supreme redundancy identical configuration of established SAN infrastructure redundancies areimplemented on site B

Electronic SoftwareDelivery

Electronic software is now available in most countries HP recommends purchasing electronic productsover physical products when available for faster delivery and the convenience of not having to manage-either file away or throw away-confidential paper licenses For more information please contact an HPrepresentative

QuickSpecs HP Cluster Extension Software

Features and Benefits

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 2

Cluster Extension Software Support HP 3PAR arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_3parhtml HP P6000 EVA arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_evahtml HP P9000 arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_p9000_xphtml HP XP arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_xphtml

Certification Windows HP Cluster Extension Software is Microsoft certified Please consult the Windows Server Catalogfor the Cluster Extension ListingsLinux Linux does not offer certification testing

QuickSpecs HP Cluster Extension Software

Software amp Hardware Prerequisites

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 3

Product Description Part NumberHP 3PAR arrays

HP 3PAR Cluster Extension Windows LTU TC355AHP 3PAR Cluster Extension Windows E-LTU TC355AAEHP 3PAR Cluster Extension Windows Array LTU BC885AHP 3PAR Cluster Extension Windows Array e-LTU BC885AAEHP P6000 to 3PAR Cluster Extension Windows Node Upgrade LTU BC887AHP P6000 to 3PAR Cluster Extension Windows Node Upgrade e-LTU BC887AAEHP 3PAR Cluster Extension Linux LTU TC395AHP 3PAR Cluster Extension Linux e-LTU TC395AAEHP P6000 EVA

HP P6000 Cluster Extension Windows LTU TC340AHP P6000 Cluster Extension Windows E-LTU TC340AAEHP P6000 Cluster Extension Linux LTU TC341AHP P6000 Cluster Extension Linux E-LTU TC341AAEP9000 arrays

HP P9000 Cluster Extension Windows Node LTU TB534AHP P9000 Cluster Extension Windows Array LTU BC886AHP P9000 Cluster Extension Linux Node LTU TB535AHP Cluster Extension provides an option to be licensed per single server (3PAR XP and EVA) or per single array (3PAR and XP)

HP Cluster Extension node based licenses are licensed per single server One license is required for each node of the cluster that willcontain CLX resources intended for failover and failback in the event of failure The P9000 Cluster Extension Software licenses can beused for P9500 and XP24K20K2K10K

HP Cluster Extension array based licenses are licensed per single array In a typical configuration one or more CLX cluster nodes mightbe connected to a single array Each of such nodes contain CLX resources intended for failover and failback in the event of failure Onelicense is required for every array connected to the CLX cluster There are no limitations on the number of CLX nodes connected to anarray These licenses are applicable only for 3PAR and XP arrays

Both the node and the array based licensing cannot exist simultaneously in Disaster Recovery environment

NOTEElectronic software is available in all countries except China and Japan For China and Japan should order the physical equivalent

A resource is defined as the smallest unit in an application service It describes the necessary parts to build an application service Theimplementation of such resources in cluster software is vendor-specific Some vendors do not allow accessing the chains betweendependent resources

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 4

Related ProductsHP 3PAR Remote Copy forHP 3PAR arrays

HP 3PAR Remote Copy software is a prerequisite for using HP Cluster Extension software on HP 3PAR classarrays Remote Copy Software is a unique replication technology that allows you to protectand share data from any application more simply efficiently and affordably Remote Copy dramaticallyreduces the cost of remote data replication and DR on several fronts by leveraging thin copy technologiesunique to HP 3PAR Utility Storage enabling the use of both mid-range and high-end arrays andeliminating the need for professional servicesFor more information refer -httpwww3parcomproductsinform_softwareremote_copyhtml

HP Continuous AccessSoftware for P6000 EVAs

Protects valuable data by replicating from one HP P6000 Enterprise Virtual Array (EVA) to another -providing advanced disaster recovery with ease of managementFor more information referwwwhpcomgocontinuousaccess

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

Additional information onlinehttpwwwhpcom HP home page Storage products home pagehttpwwwhpcomproducts1storageindexhtml HP Storage products home pagehttpwwwhpcomhps HP Services home pagehttpwelcomehpcomcountryusenprodservhtml HP Products amp Services home pagehttpwelcomehpcomcountryusensolutionshtml HP Solutionshttpwwwhpcomgorecovery Business Continuity Consulting Services

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 5

Software Product ServicesData Replication SolutionService

The Data Replication Solution Service is the most appropriate service to get a data replication solutionlocal andor remote in homogeneous and heterogeneous environments fully integrated and operationalwithin some well defined boundaries reflecting natural limits of a fixed priced service Requirementsbeyond these boundaries are going to be covered by SOW driven consulting services using this DR SolutionService as the fundamental building block for delivering more complex solutions

HP Services professionals work closely with your staff to analyze your storage system understand yourrequirements and design and deploy the optimal Data Replication solution for your business Choose fromthree service levels

Level 1 offers installation and startup services for Continuous Access or Business Copy replicationsoftware or the Continuous Access Storage Appliance including configuration checks installationand basic configuration and installation testing and customer orientationLevel 2 provides additional services such as Project Management solution design basic integrationinto your management environment functional testing and knowledge transferLevel 3 provides all level 1 and 2 services plus integration of your Data Replication solution intoadditional business applications

Disaster TolerantManagement Service

httph20219www2hpcomservicescache10823-0-0-225-121html

HP Disaster Tolerant Management service helps you implement effective recovery solutions based on theHP Continuous Access Software a controller-based application that performs real-time Data Replicationbetween HP EVAs This complete package of tightly integrated services provides proven low-risk disaster-tolerant solutions for even the most demanding and complex environments with minimal disruption toyour businessHP Disaster Tolerant Management service is expressly tailored to your IT and business requirements Atthe outset HP Services professionals work closely with you to understand your requirements and assesshow your solution would interact with your existing infrastructure and business processes Followingsolution delivery knowledge transfer to your IT management and staff helps ensure that your team canmanage issues that are specific to your business

Disaster Tolerant Services Package deliverables include

Pre-installation planning and business needs review - to help ensure a timely effectiveimplementationConfiguration and deployment of customized Disaster Tolerant management stations - to provideenhanced failover and continuous management and monitoringSystem manager and operator training - to familiarize your staff with key management issuesincludes extensive training on recovery from failure conditionsReview of your technical recovery plan - to help ensure alignment with your disaster-tolerantinfrastructureDisaster recovery test suite design - to tailor tests for your newly integrated environmentDisaster recovery rehearsal execution - to verify that your solution performs to your expectations

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 6

Product Support Product Support gives the customer access to HPs experienced technical support resources as well asaccess to HPs Information Services database for support on a variety of multi-vendormulti-platformsoftware products Product support includes escalations and problem coordination with the appropriateengineering group HP Services offer a variety of options to allow you to tailor your product service tomeet the needs of your organization Basic services on products can be uplifted from day one to ensureyou receive the service you need when you need it

Software productservices

Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hoursper day Monday through Sunday including holidays and access rights to new versions softwareproduct and documentation updatesInstallation and Startup Service (software installation configuration startup testing and knowledgetransfer)Tailored support contracts based on personalized statement of work contact your local supportcenter via httpwwwhpcomsupport

Software Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery

Software ProductServices

Standard Services One year Software Support 24 x 7 (includes software technical support 24 x 7software product and documentation updates

Additional Services Installation and startup servicesDR Solutions ServiceDT Managed ServiceExtended services beyond 1 year

The following servicesare offered as HP CarePack Services at the timeof product order

For additional software product services information for North American HP Care Pack services as well asorderable part numbers please refer to the URLs listed belowAll storage services httpwwwhpcomservicesstorageCare Pack Priority Services httpwwwhpcomhpscarepackstoragecp_networkedhtmlSoftware Support Care Pack Services httpwwwhpcomhpscarepacksoftwarecp_storagehtmlInstallation and Startup Service httpwwwhpcomhpsstoragens_replicationhtml

copy Copyright 2013 Hewlett-Packard Development Company LPThe information contained herein is subject to change without notice

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorialerrors or omissions contained herein

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 7

  • Overview
  • Features and Benefits
  • Software amp Hardware Prerequisites
  • Ordering Information
  • Service and Support HP Care Pack and Warranty Information
Page 3: Cluster CLX

Cluster Extension Software Support HP 3PAR arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_3parhtml HP P6000 EVA arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_evahtml HP P9000 arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_p9000_xphtml HP XP arrayshttph20272www2hpcomPagesspock2HtmlaspxhtmlFile=sw_array_xphtml

Certification Windows HP Cluster Extension Software is Microsoft certified Please consult the Windows Server Catalogfor the Cluster Extension ListingsLinux Linux does not offer certification testing

QuickSpecs HP Cluster Extension Software

Software amp Hardware Prerequisites

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 3

Product Description Part NumberHP 3PAR arrays

HP 3PAR Cluster Extension Windows LTU TC355AHP 3PAR Cluster Extension Windows E-LTU TC355AAEHP 3PAR Cluster Extension Windows Array LTU BC885AHP 3PAR Cluster Extension Windows Array e-LTU BC885AAEHP P6000 to 3PAR Cluster Extension Windows Node Upgrade LTU BC887AHP P6000 to 3PAR Cluster Extension Windows Node Upgrade e-LTU BC887AAEHP 3PAR Cluster Extension Linux LTU TC395AHP 3PAR Cluster Extension Linux e-LTU TC395AAEHP P6000 EVA

HP P6000 Cluster Extension Windows LTU TC340AHP P6000 Cluster Extension Windows E-LTU TC340AAEHP P6000 Cluster Extension Linux LTU TC341AHP P6000 Cluster Extension Linux E-LTU TC341AAEP9000 arrays

HP P9000 Cluster Extension Windows Node LTU TB534AHP P9000 Cluster Extension Windows Array LTU BC886AHP P9000 Cluster Extension Linux Node LTU TB535AHP Cluster Extension provides an option to be licensed per single server (3PAR XP and EVA) or per single array (3PAR and XP)

HP Cluster Extension node based licenses are licensed per single server One license is required for each node of the cluster that willcontain CLX resources intended for failover and failback in the event of failure The P9000 Cluster Extension Software licenses can beused for P9500 and XP24K20K2K10K

HP Cluster Extension array based licenses are licensed per single array In a typical configuration one or more CLX cluster nodes mightbe connected to a single array Each of such nodes contain CLX resources intended for failover and failback in the event of failure Onelicense is required for every array connected to the CLX cluster There are no limitations on the number of CLX nodes connected to anarray These licenses are applicable only for 3PAR and XP arrays

Both the node and the array based licensing cannot exist simultaneously in Disaster Recovery environment

NOTEElectronic software is available in all countries except China and Japan For China and Japan should order the physical equivalent

A resource is defined as the smallest unit in an application service It describes the necessary parts to build an application service Theimplementation of such resources in cluster software is vendor-specific Some vendors do not allow accessing the chains betweendependent resources

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 4

Related ProductsHP 3PAR Remote Copy forHP 3PAR arrays

HP 3PAR Remote Copy software is a prerequisite for using HP Cluster Extension software on HP 3PAR classarrays Remote Copy Software is a unique replication technology that allows you to protectand share data from any application more simply efficiently and affordably Remote Copy dramaticallyreduces the cost of remote data replication and DR on several fronts by leveraging thin copy technologiesunique to HP 3PAR Utility Storage enabling the use of both mid-range and high-end arrays andeliminating the need for professional servicesFor more information refer -httpwww3parcomproductsinform_softwareremote_copyhtml

HP Continuous AccessSoftware for P6000 EVAs

Protects valuable data by replicating from one HP P6000 Enterprise Virtual Array (EVA) to another -providing advanced disaster recovery with ease of managementFor more information referwwwhpcomgocontinuousaccess

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

Additional information onlinehttpwwwhpcom HP home page Storage products home pagehttpwwwhpcomproducts1storageindexhtml HP Storage products home pagehttpwwwhpcomhps HP Services home pagehttpwelcomehpcomcountryusenprodservhtml HP Products amp Services home pagehttpwelcomehpcomcountryusensolutionshtml HP Solutionshttpwwwhpcomgorecovery Business Continuity Consulting Services

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 5

Software Product ServicesData Replication SolutionService

The Data Replication Solution Service is the most appropriate service to get a data replication solutionlocal andor remote in homogeneous and heterogeneous environments fully integrated and operationalwithin some well defined boundaries reflecting natural limits of a fixed priced service Requirementsbeyond these boundaries are going to be covered by SOW driven consulting services using this DR SolutionService as the fundamental building block for delivering more complex solutions

HP Services professionals work closely with your staff to analyze your storage system understand yourrequirements and design and deploy the optimal Data Replication solution for your business Choose fromthree service levels

Level 1 offers installation and startup services for Continuous Access or Business Copy replicationsoftware or the Continuous Access Storage Appliance including configuration checks installationand basic configuration and installation testing and customer orientationLevel 2 provides additional services such as Project Management solution design basic integrationinto your management environment functional testing and knowledge transferLevel 3 provides all level 1 and 2 services plus integration of your Data Replication solution intoadditional business applications

Disaster TolerantManagement Service

httph20219www2hpcomservicescache10823-0-0-225-121html

HP Disaster Tolerant Management service helps you implement effective recovery solutions based on theHP Continuous Access Software a controller-based application that performs real-time Data Replicationbetween HP EVAs This complete package of tightly integrated services provides proven low-risk disaster-tolerant solutions for even the most demanding and complex environments with minimal disruption toyour businessHP Disaster Tolerant Management service is expressly tailored to your IT and business requirements Atthe outset HP Services professionals work closely with you to understand your requirements and assesshow your solution would interact with your existing infrastructure and business processes Followingsolution delivery knowledge transfer to your IT management and staff helps ensure that your team canmanage issues that are specific to your business

Disaster Tolerant Services Package deliverables include

Pre-installation planning and business needs review - to help ensure a timely effectiveimplementationConfiguration and deployment of customized Disaster Tolerant management stations - to provideenhanced failover and continuous management and monitoringSystem manager and operator training - to familiarize your staff with key management issuesincludes extensive training on recovery from failure conditionsReview of your technical recovery plan - to help ensure alignment with your disaster-tolerantinfrastructureDisaster recovery test suite design - to tailor tests for your newly integrated environmentDisaster recovery rehearsal execution - to verify that your solution performs to your expectations

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 6

Product Support Product Support gives the customer access to HPs experienced technical support resources as well asaccess to HPs Information Services database for support on a variety of multi-vendormulti-platformsoftware products Product support includes escalations and problem coordination with the appropriateengineering group HP Services offer a variety of options to allow you to tailor your product service tomeet the needs of your organization Basic services on products can be uplifted from day one to ensureyou receive the service you need when you need it

Software productservices

Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hoursper day Monday through Sunday including holidays and access rights to new versions softwareproduct and documentation updatesInstallation and Startup Service (software installation configuration startup testing and knowledgetransfer)Tailored support contracts based on personalized statement of work contact your local supportcenter via httpwwwhpcomsupport

Software Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery

Software ProductServices

Standard Services One year Software Support 24 x 7 (includes software technical support 24 x 7software product and documentation updates

Additional Services Installation and startup servicesDR Solutions ServiceDT Managed ServiceExtended services beyond 1 year

The following servicesare offered as HP CarePack Services at the timeof product order

For additional software product services information for North American HP Care Pack services as well asorderable part numbers please refer to the URLs listed belowAll storage services httpwwwhpcomservicesstorageCare Pack Priority Services httpwwwhpcomhpscarepackstoragecp_networkedhtmlSoftware Support Care Pack Services httpwwwhpcomhpscarepacksoftwarecp_storagehtmlInstallation and Startup Service httpwwwhpcomhpsstoragens_replicationhtml

copy Copyright 2013 Hewlett-Packard Development Company LPThe information contained herein is subject to change without notice

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorialerrors or omissions contained herein

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 7

  • Overview
  • Features and Benefits
  • Software amp Hardware Prerequisites
  • Ordering Information
  • Service and Support HP Care Pack and Warranty Information
Page 4: Cluster CLX

Product Description Part NumberHP 3PAR arrays

HP 3PAR Cluster Extension Windows LTU TC355AHP 3PAR Cluster Extension Windows E-LTU TC355AAEHP 3PAR Cluster Extension Windows Array LTU BC885AHP 3PAR Cluster Extension Windows Array e-LTU BC885AAEHP P6000 to 3PAR Cluster Extension Windows Node Upgrade LTU BC887AHP P6000 to 3PAR Cluster Extension Windows Node Upgrade e-LTU BC887AAEHP 3PAR Cluster Extension Linux LTU TC395AHP 3PAR Cluster Extension Linux e-LTU TC395AAEHP P6000 EVA

HP P6000 Cluster Extension Windows LTU TC340AHP P6000 Cluster Extension Windows E-LTU TC340AAEHP P6000 Cluster Extension Linux LTU TC341AHP P6000 Cluster Extension Linux E-LTU TC341AAEP9000 arrays

HP P9000 Cluster Extension Windows Node LTU TB534AHP P9000 Cluster Extension Windows Array LTU BC886AHP P9000 Cluster Extension Linux Node LTU TB535AHP Cluster Extension provides an option to be licensed per single server (3PAR XP and EVA) or per single array (3PAR and XP)

HP Cluster Extension node based licenses are licensed per single server One license is required for each node of the cluster that willcontain CLX resources intended for failover and failback in the event of failure The P9000 Cluster Extension Software licenses can beused for P9500 and XP24K20K2K10K

HP Cluster Extension array based licenses are licensed per single array In a typical configuration one or more CLX cluster nodes mightbe connected to a single array Each of such nodes contain CLX resources intended for failover and failback in the event of failure Onelicense is required for every array connected to the CLX cluster There are no limitations on the number of CLX nodes connected to anarray These licenses are applicable only for 3PAR and XP arrays

Both the node and the array based licensing cannot exist simultaneously in Disaster Recovery environment

NOTEElectronic software is available in all countries except China and Japan For China and Japan should order the physical equivalent

A resource is defined as the smallest unit in an application service It describes the necessary parts to build an application service Theimplementation of such resources in cluster software is vendor-specific Some vendors do not allow accessing the chains betweendependent resources

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 4

Related ProductsHP 3PAR Remote Copy forHP 3PAR arrays

HP 3PAR Remote Copy software is a prerequisite for using HP Cluster Extension software on HP 3PAR classarrays Remote Copy Software is a unique replication technology that allows you to protectand share data from any application more simply efficiently and affordably Remote Copy dramaticallyreduces the cost of remote data replication and DR on several fronts by leveraging thin copy technologiesunique to HP 3PAR Utility Storage enabling the use of both mid-range and high-end arrays andeliminating the need for professional servicesFor more information refer -httpwww3parcomproductsinform_softwareremote_copyhtml

HP Continuous AccessSoftware for P6000 EVAs

Protects valuable data by replicating from one HP P6000 Enterprise Virtual Array (EVA) to another -providing advanced disaster recovery with ease of managementFor more information referwwwhpcomgocontinuousaccess

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

Additional information onlinehttpwwwhpcom HP home page Storage products home pagehttpwwwhpcomproducts1storageindexhtml HP Storage products home pagehttpwwwhpcomhps HP Services home pagehttpwelcomehpcomcountryusenprodservhtml HP Products amp Services home pagehttpwelcomehpcomcountryusensolutionshtml HP Solutionshttpwwwhpcomgorecovery Business Continuity Consulting Services

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 5

Software Product ServicesData Replication SolutionService

The Data Replication Solution Service is the most appropriate service to get a data replication solutionlocal andor remote in homogeneous and heterogeneous environments fully integrated and operationalwithin some well defined boundaries reflecting natural limits of a fixed priced service Requirementsbeyond these boundaries are going to be covered by SOW driven consulting services using this DR SolutionService as the fundamental building block for delivering more complex solutions

HP Services professionals work closely with your staff to analyze your storage system understand yourrequirements and design and deploy the optimal Data Replication solution for your business Choose fromthree service levels

Level 1 offers installation and startup services for Continuous Access or Business Copy replicationsoftware or the Continuous Access Storage Appliance including configuration checks installationand basic configuration and installation testing and customer orientationLevel 2 provides additional services such as Project Management solution design basic integrationinto your management environment functional testing and knowledge transferLevel 3 provides all level 1 and 2 services plus integration of your Data Replication solution intoadditional business applications

Disaster TolerantManagement Service

httph20219www2hpcomservicescache10823-0-0-225-121html

HP Disaster Tolerant Management service helps you implement effective recovery solutions based on theHP Continuous Access Software a controller-based application that performs real-time Data Replicationbetween HP EVAs This complete package of tightly integrated services provides proven low-risk disaster-tolerant solutions for even the most demanding and complex environments with minimal disruption toyour businessHP Disaster Tolerant Management service is expressly tailored to your IT and business requirements Atthe outset HP Services professionals work closely with you to understand your requirements and assesshow your solution would interact with your existing infrastructure and business processes Followingsolution delivery knowledge transfer to your IT management and staff helps ensure that your team canmanage issues that are specific to your business

Disaster Tolerant Services Package deliverables include

Pre-installation planning and business needs review - to help ensure a timely effectiveimplementationConfiguration and deployment of customized Disaster Tolerant management stations - to provideenhanced failover and continuous management and monitoringSystem manager and operator training - to familiarize your staff with key management issuesincludes extensive training on recovery from failure conditionsReview of your technical recovery plan - to help ensure alignment with your disaster-tolerantinfrastructureDisaster recovery test suite design - to tailor tests for your newly integrated environmentDisaster recovery rehearsal execution - to verify that your solution performs to your expectations

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 6

Product Support Product Support gives the customer access to HPs experienced technical support resources as well asaccess to HPs Information Services database for support on a variety of multi-vendormulti-platformsoftware products Product support includes escalations and problem coordination with the appropriateengineering group HP Services offer a variety of options to allow you to tailor your product service tomeet the needs of your organization Basic services on products can be uplifted from day one to ensureyou receive the service you need when you need it

Software productservices

Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hoursper day Monday through Sunday including holidays and access rights to new versions softwareproduct and documentation updatesInstallation and Startup Service (software installation configuration startup testing and knowledgetransfer)Tailored support contracts based on personalized statement of work contact your local supportcenter via httpwwwhpcomsupport

Software Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery

Software ProductServices

Standard Services One year Software Support 24 x 7 (includes software technical support 24 x 7software product and documentation updates

Additional Services Installation and startup servicesDR Solutions ServiceDT Managed ServiceExtended services beyond 1 year

The following servicesare offered as HP CarePack Services at the timeof product order

For additional software product services information for North American HP Care Pack services as well asorderable part numbers please refer to the URLs listed belowAll storage services httpwwwhpcomservicesstorageCare Pack Priority Services httpwwwhpcomhpscarepackstoragecp_networkedhtmlSoftware Support Care Pack Services httpwwwhpcomhpscarepacksoftwarecp_storagehtmlInstallation and Startup Service httpwwwhpcomhpsstoragens_replicationhtml

copy Copyright 2013 Hewlett-Packard Development Company LPThe information contained herein is subject to change without notice

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorialerrors or omissions contained herein

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 7

  • Overview
  • Features and Benefits
  • Software amp Hardware Prerequisites
  • Ordering Information
  • Service and Support HP Care Pack and Warranty Information
Page 5: Cluster CLX

Related ProductsHP 3PAR Remote Copy forHP 3PAR arrays

HP 3PAR Remote Copy software is a prerequisite for using HP Cluster Extension software on HP 3PAR classarrays Remote Copy Software is a unique replication technology that allows you to protectand share data from any application more simply efficiently and affordably Remote Copy dramaticallyreduces the cost of remote data replication and DR on several fronts by leveraging thin copy technologiesunique to HP 3PAR Utility Storage enabling the use of both mid-range and high-end arrays andeliminating the need for professional servicesFor more information refer -httpwww3parcomproductsinform_softwareremote_copyhtml

HP Continuous AccessSoftware for P6000 EVAs

Protects valuable data by replicating from one HP P6000 Enterprise Virtual Array (EVA) to another -providing advanced disaster recovery with ease of managementFor more information referwwwhpcomgocontinuousaccess

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

HP Continuous AccessSoftware for P9000XParrays

HP P9000XP Continuous Access software is a controller-based application that performs real-timereplication between HP P9000XP Disk Arrays

P9000XP Continuous Access software provides customers with the highest level of storage dataprotection capabilities to meet their business continuity implementation goals Customers can achieve acompetitive advantage by combining disaster-tolerant solutions and disaster-tolerant managed servicesinto their planning and daily routines ensuring the datas security availability and integrityFor more information referhttpwwwhpcomgoP9000software

Additional information onlinehttpwwwhpcom HP home page Storage products home pagehttpwwwhpcomproducts1storageindexhtml HP Storage products home pagehttpwwwhpcomhps HP Services home pagehttpwelcomehpcomcountryusenprodservhtml HP Products amp Services home pagehttpwelcomehpcomcountryusensolutionshtml HP Solutionshttpwwwhpcomgorecovery Business Continuity Consulting Services

QuickSpecs HP Cluster Extension Software

Ordering Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 5

Software Product ServicesData Replication SolutionService

The Data Replication Solution Service is the most appropriate service to get a data replication solutionlocal andor remote in homogeneous and heterogeneous environments fully integrated and operationalwithin some well defined boundaries reflecting natural limits of a fixed priced service Requirementsbeyond these boundaries are going to be covered by SOW driven consulting services using this DR SolutionService as the fundamental building block for delivering more complex solutions

HP Services professionals work closely with your staff to analyze your storage system understand yourrequirements and design and deploy the optimal Data Replication solution for your business Choose fromthree service levels

Level 1 offers installation and startup services for Continuous Access or Business Copy replicationsoftware or the Continuous Access Storage Appliance including configuration checks installationand basic configuration and installation testing and customer orientationLevel 2 provides additional services such as Project Management solution design basic integrationinto your management environment functional testing and knowledge transferLevel 3 provides all level 1 and 2 services plus integration of your Data Replication solution intoadditional business applications

Disaster TolerantManagement Service

httph20219www2hpcomservicescache10823-0-0-225-121html

HP Disaster Tolerant Management service helps you implement effective recovery solutions based on theHP Continuous Access Software a controller-based application that performs real-time Data Replicationbetween HP EVAs This complete package of tightly integrated services provides proven low-risk disaster-tolerant solutions for even the most demanding and complex environments with minimal disruption toyour businessHP Disaster Tolerant Management service is expressly tailored to your IT and business requirements Atthe outset HP Services professionals work closely with you to understand your requirements and assesshow your solution would interact with your existing infrastructure and business processes Followingsolution delivery knowledge transfer to your IT management and staff helps ensure that your team canmanage issues that are specific to your business

Disaster Tolerant Services Package deliverables include

Pre-installation planning and business needs review - to help ensure a timely effectiveimplementationConfiguration and deployment of customized Disaster Tolerant management stations - to provideenhanced failover and continuous management and monitoringSystem manager and operator training - to familiarize your staff with key management issuesincludes extensive training on recovery from failure conditionsReview of your technical recovery plan - to help ensure alignment with your disaster-tolerantinfrastructureDisaster recovery test suite design - to tailor tests for your newly integrated environmentDisaster recovery rehearsal execution - to verify that your solution performs to your expectations

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 6

Product Support Product Support gives the customer access to HPs experienced technical support resources as well asaccess to HPs Information Services database for support on a variety of multi-vendormulti-platformsoftware products Product support includes escalations and problem coordination with the appropriateengineering group HP Services offer a variety of options to allow you to tailor your product service tomeet the needs of your organization Basic services on products can be uplifted from day one to ensureyou receive the service you need when you need it

Software productservices

Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hoursper day Monday through Sunday including holidays and access rights to new versions softwareproduct and documentation updatesInstallation and Startup Service (software installation configuration startup testing and knowledgetransfer)Tailored support contracts based on personalized statement of work contact your local supportcenter via httpwwwhpcomsupport

Software Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery

Software ProductServices

Standard Services One year Software Support 24 x 7 (includes software technical support 24 x 7software product and documentation updates

Additional Services Installation and startup servicesDR Solutions ServiceDT Managed ServiceExtended services beyond 1 year

The following servicesare offered as HP CarePack Services at the timeof product order

For additional software product services information for North American HP Care Pack services as well asorderable part numbers please refer to the URLs listed belowAll storage services httpwwwhpcomservicesstorageCare Pack Priority Services httpwwwhpcomhpscarepackstoragecp_networkedhtmlSoftware Support Care Pack Services httpwwwhpcomhpscarepacksoftwarecp_storagehtmlInstallation and Startup Service httpwwwhpcomhpsstoragens_replicationhtml

copy Copyright 2013 Hewlett-Packard Development Company LPThe information contained herein is subject to change without notice

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorialerrors or omissions contained herein

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 7

  • Overview
  • Features and Benefits
  • Software amp Hardware Prerequisites
  • Ordering Information
  • Service and Support HP Care Pack and Warranty Information
Page 6: Cluster CLX

Software Product ServicesData Replication SolutionService

The Data Replication Solution Service is the most appropriate service to get a data replication solutionlocal andor remote in homogeneous and heterogeneous environments fully integrated and operationalwithin some well defined boundaries reflecting natural limits of a fixed priced service Requirementsbeyond these boundaries are going to be covered by SOW driven consulting services using this DR SolutionService as the fundamental building block for delivering more complex solutions

HP Services professionals work closely with your staff to analyze your storage system understand yourrequirements and design and deploy the optimal Data Replication solution for your business Choose fromthree service levels

Level 1 offers installation and startup services for Continuous Access or Business Copy replicationsoftware or the Continuous Access Storage Appliance including configuration checks installationand basic configuration and installation testing and customer orientationLevel 2 provides additional services such as Project Management solution design basic integrationinto your management environment functional testing and knowledge transferLevel 3 provides all level 1 and 2 services plus integration of your Data Replication solution intoadditional business applications

Disaster TolerantManagement Service

httph20219www2hpcomservicescache10823-0-0-225-121html

HP Disaster Tolerant Management service helps you implement effective recovery solutions based on theHP Continuous Access Software a controller-based application that performs real-time Data Replicationbetween HP EVAs This complete package of tightly integrated services provides proven low-risk disaster-tolerant solutions for even the most demanding and complex environments with minimal disruption toyour businessHP Disaster Tolerant Management service is expressly tailored to your IT and business requirements Atthe outset HP Services professionals work closely with you to understand your requirements and assesshow your solution would interact with your existing infrastructure and business processes Followingsolution delivery knowledge transfer to your IT management and staff helps ensure that your team canmanage issues that are specific to your business

Disaster Tolerant Services Package deliverables include

Pre-installation planning and business needs review - to help ensure a timely effectiveimplementationConfiguration and deployment of customized Disaster Tolerant management stations - to provideenhanced failover and continuous management and monitoringSystem manager and operator training - to familiarize your staff with key management issuesincludes extensive training on recovery from failure conditionsReview of your technical recovery plan - to help ensure alignment with your disaster-tolerantinfrastructureDisaster recovery test suite design - to tailor tests for your newly integrated environmentDisaster recovery rehearsal execution - to verify that your solution performs to your expectations

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 6

Product Support Product Support gives the customer access to HPs experienced technical support resources as well asaccess to HPs Information Services database for support on a variety of multi-vendormulti-platformsoftware products Product support includes escalations and problem coordination with the appropriateengineering group HP Services offer a variety of options to allow you to tailor your product service tomeet the needs of your organization Basic services on products can be uplifted from day one to ensureyou receive the service you need when you need it

Software productservices

Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hoursper day Monday through Sunday including holidays and access rights to new versions softwareproduct and documentation updatesInstallation and Startup Service (software installation configuration startup testing and knowledgetransfer)Tailored support contracts based on personalized statement of work contact your local supportcenter via httpwwwhpcomsupport

Software Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery

Software ProductServices

Standard Services One year Software Support 24 x 7 (includes software technical support 24 x 7software product and documentation updates

Additional Services Installation and startup servicesDR Solutions ServiceDT Managed ServiceExtended services beyond 1 year

The following servicesare offered as HP CarePack Services at the timeof product order

For additional software product services information for North American HP Care Pack services as well asorderable part numbers please refer to the URLs listed belowAll storage services httpwwwhpcomservicesstorageCare Pack Priority Services httpwwwhpcomhpscarepackstoragecp_networkedhtmlSoftware Support Care Pack Services httpwwwhpcomhpscarepacksoftwarecp_storagehtmlInstallation and Startup Service httpwwwhpcomhpsstoragens_replicationhtml

copy Copyright 2013 Hewlett-Packard Development Company LPThe information contained herein is subject to change without notice

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorialerrors or omissions contained herein

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 7

  • Overview
  • Features and Benefits
  • Software amp Hardware Prerequisites
  • Ordering Information
  • Service and Support HP Care Pack and Warranty Information
Page 7: Cluster CLX

Product Support Product Support gives the customer access to HPs experienced technical support resources as well asaccess to HPs Information Services database for support on a variety of multi-vendormulti-platformsoftware products Product support includes escalations and problem coordination with the appropriateengineering group HP Services offer a variety of options to allow you to tailor your product service tomeet the needs of your organization Basic services on products can be uplifted from day one to ensureyou receive the service you need when you need it

Software productservices

Standard software support (HP Care Pack or annual support contract) 24 x 7 is available 24 hoursper day Monday through Sunday including holidays and access rights to new versions softwareproduct and documentation updatesInstallation and Startup Service (software installation configuration startup testing and knowledgetransfer)Tailored support contracts based on personalized statement of work contact your local supportcenter via httpwwwhpcomsupport

Software Warranty HP warrants only that the Software media will be free of physical defects for a period of ninety (90) daysfrom delivery

Software ProductServices

Standard Services One year Software Support 24 x 7 (includes software technical support 24 x 7software product and documentation updates

Additional Services Installation and startup servicesDR Solutions ServiceDT Managed ServiceExtended services beyond 1 year

The following servicesare offered as HP CarePack Services at the timeof product order

For additional software product services information for North American HP Care Pack services as well asorderable part numbers please refer to the URLs listed belowAll storage services httpwwwhpcomservicesstorageCare Pack Priority Services httpwwwhpcomhpscarepackstoragecp_networkedhtmlSoftware Support Care Pack Services httpwwwhpcomhpscarepacksoftwarecp_storagehtmlInstallation and Startup Service httpwwwhpcomhpsstoragens_replicationhtml

copy Copyright 2013 Hewlett-Packard Development Company LPThe information contained herein is subject to change without notice

Microsoft and Windows NT are US registered trademarks of Microsoft Corporation

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorialerrors or omissions contained herein

QuickSpecs HP Cluster Extension Software

Service and Support HP Care Pack and Warranty Information

DA - 13727 Worldwide mdash Version 9 mdash February 15 2013 Page 7

  • Overview
  • Features and Benefits
  • Software amp Hardware Prerequisites
  • Ordering Information
  • Service and Support HP Care Pack and Warranty Information