Cloud services slides 6 18 2012
Transcript of Cloud services slides 6 18 2012
© 2009 KRONOS INCORPORATED I June 19, 2012
Kronos Cloud Services
Bert Carr – Manager, Business Development Cloud Services
© 2009 KRONOS INCORPORATED I June 19, 2012 22
Operational
ImprovementsScheduling
Daily decisions
Process change
LEAN LABOR
Perfect
Paycheck
Skills and
CertificationsScheduling
People
Overtime
Occurrence
Tracking
Labor
Costing
CONTROL LABOR COSTS MINIMIZE COMPLIANCE RISK IMPROVE WORKFORCE PRODUCTIVITY
Reduce Operational ExpenseIncrease Throughput
© 2009 KRONOS INCORPORATED I June 19, 2012
Customer Demand
• IT organizations focusing on strategic projects
• High turnover of key internal resources
• Maintaining DBA skills
• Challenges applying patches and service packs
© 2009 KRONOS INCORPORATED I June 19, 2012 4
Cloud Service Benefits
• Stay up to date with software updates, patches, and upgrades
• Ensure the system is available when users need it
• Easily add capacity as your workforce grows
• Have a functional infrastructure ready in days
• Proactively request configuration changes
• Reduce project timelines
Reduce Costs Improve ReliabilitySpeed Time to Value
• Reduce up-front costs of purchasing hardware
• Refocus IT resources on core business applications
• Avoid surprise with predictable monthly expenses
• Reduce cost of upgrades
© 2009 KRONOS INCORPORATED I June 19, 2012
Cloud Spending is Up!
5
In March, Bloomberg Businessweek conducted a survey on cloud computing with
senior IT professionals in the U.S. Three-quarters (74%) of respondents said their
organizations spend towards cloud services is likely to increase.
© 2009 KRONOS INCORPORATED I June 19, 2012
Pay
Deploy
Manage
Cloud HostingLicense
at Kronos
License
by Kronos
Customer Premise Managed Services
License
by Kronos
at Customer
Traditional License
License
at Customer
by Customer
SaaS
at Kronos
by Kronos
Subscription
Kronos Cloud Service Flexibility
Orange Blocks Represent Cloud Services
© 2009 KRONOS INCORPORATED I June 19, 2012
What Cloud Services Can Do
IT Service Elements
Physical IT
Infrastructure
Servers
& OS
Database
Management
Application Upgrades
& Service Packs
Disaster
Recovery
Application
Configuration
Kronos Cloud
Cloud Hosting
On Premise
Application
Management
© 2009 KRONOS INCORPORATED I June 19, 2012 8
Implement Educate Support Manage Optimize
– Application Management
– Cloud Hosting
www.kronos.com
How Kronos Can Help
Cloud Services
© 2009 KRONOS INCORPORATED I June 19, 2012
Cloud Services Delivery and Support Strategy
9
Customer
BO2 Support
Operations
Remote Application
Change Mgt
PRO
SVCS
Project
Team
PRO SVCS
Technical
Consultant
ArchitectureReview
BoardSolutionArchitectSales Rep,
SSC and
Cloud BDM
IT Build
Team
Cloud
Customer
Manager (formerly
Practice Mgr)
Technical
Services Team
IT Support
Operations
Cloud
Support
PODKG
S
Build
ManagerHosted Application
Change Mgt
Change Mgmt
Review Board
© 2009 KRONOS INCORPORATED I June 19, 2012 10
Kronos Cloud Services Delivery Team
• Global Centers of Expertise
• 65 global resources
• 24 x 7 x 365 operation
• Kronos Application / Database
• PMI Certified Project and Program Management
• Microsoft Certified DBA, MCSE
• Oracle OCP Certified Database Administrators
• Citrix, Firewall, Switch, Router, Network Certified
• SSO, LDAP, AD authentication experience
• Kronos Global Implementation and Management Experience
© 2009 KRONOS INCORPORATED I June 19, 2012 11
Cloud Hosting Services Overview
8
Kronos Managed Hosting Team Responsibility During Migration After Go Live
Prepare and install servers and local area network,
backups
Install base application and current service pack
Provide Oversight of Network Connectivity between Client
Location and Data Center
Database Refreshes from Production to Development
Dedicated non-production environment
Perform service packs and technical upgrade
Secure 24 x 7 data center environment
Backup and Recovery Management
Guaranteed application availability and uptime
Server application monitoring and management
© 2009 KRONOS INCORPORATED I June 19, 2012 1212
Cloud Customer Responsibilities
Kronos Managed Hosting Team Responsibility During Migration After Go Live
Client side connectivity setup and maintenance
Client side firewall management including setup and
recurring port and protocol management
Client Workstation Installation and ongoing maintenance
File Transfers ( FTP or SFTP)
Kronos Terminals (4500s)
© 2009 KRONOS INCORPORATED I June 19, 2012
Kronos Cloud Services Portfolio
Arcos Dourados
Onslow Memorial Hospital
More People Care
400+ Cloud Services Customers
2,000,000+ Kronos Licenses Managed
Vertical MarketsHealthcare
Energy
Manufacturing
Retail
Services & Distribution
Public Sector
International HeadquartersUS, Brazil, Australia, Canada,
UK, Singapore, Mexico