Cloud project secrets of success
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Transcript of Cloud project secrets of success
Copyright © 2011 IT Process Institute
Cloud Project Secrets of Success
Kurt MilneManaging DirectorIT Process Institute
Twitter @KurtMilne
Wednesday Mary 30,10:30 AM Room A
Copyright © 2011 IT Process InstituteCopyright © 2012 IT Process Institute
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IT Process Institute
Research
PrescriptiveGuidance Benchmarking
IT ManagementLeadership
Foster sustainable change Enable industry comparison
Link practice to results
Advancing the science of IT management
Copyright © 2011 IT Process InstituteCopyright © 2012 IT Process Institute
Research goal: answer important questions
• What are typical pre-requisites for a successful effort? • What are critical dependencies during your project? • What solution capabilities fit common use cases? • Where should you focus your POC efforts? • What are common friction points to avoid? • What are typical results?
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Copyright © 2011 IT Process InstituteCopyright © 2012 IT Process Institute
Research Model4
Benefits
ProjectFriction
Pre-requisites
What trying to do(use cases)
Factors that impactOutcomes
Outcomes
Solution Capabilities
Goals
Critical Dependencies
Link things you have control over – to project outcomes
Assumption: you can learn from what works at other organizations
Copyright © 2011 IT Process InstituteCopyright © 2012 IT Process Institute
How are “outcomes” measured?
Developer agility- Streamlined development - Developer agility - Deployment speed
Ops efficiency- Efficient provisioning - Efficient run-time - Resource utilization
Service levels- Provisioning quality- Uptime - Service response
Business outcomes- Improved business outcomes - New business offerings
Maintain control- IT governance - Reduced shadow IT
Operational Efficiency
Agility Service Levels
Business Outcomes
Governace0.0
0.5
1.0
1.5
2.0
2.5
To what extent did your organization achieve the following as a result of your cloud project?
3 – Significant Improvement2 – Some Improvement1 – Little Improvement0 – No Improvement
Average Score per category
Copyright © 2011 IT Process InstituteCopyright © 2012 IT Process Institute
Study activities and results - range of companies
• Data from 143 companies– 52% (74) – completed POC with some results– 48% (68) – expansion driving broader adoption
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Technology
Educational, U
niversi
ty
Health Care
Servi
ces
Professi
onal Servi
ces
Banking, F
inance &
Insu
rance
Govern
ment & Public
Administra
tion
High-tech
Manufactu
ring
Communications &
Telecom
Media
05
101520253035404550
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Q: What is your general cloud strategy?
• Greenfield – not constrained by legacy• Startup – started public going private• Enterprise silo – cloud in corner of datacenter• Enterprise open – leverage existing assets
as much as possible – moving toward “cloud 1st”
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Greenfield 10%
Startup 22%
Silo 27%
Open 41%
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Common use cases – private/hybrid IaaS
Q: Consider your private or hybrid cloud computing objectives and planned usage, indicate if you have deployed.
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Hybrid unplanned burst
Hybrid planned burst
External 1st
Scale up
Scale out
Self-service application
HA / DR
Big Data
Self-service resource
Self-service dev or test
Backup
0% 10% 20% 30% 40% 50% 60%
Predicts higher performance
**
Copyright © 2011 IT Process InstituteCopyright © 2012 IT Process Institute
Generalizing private/hybrid IaaS cloud story9
What Why
Give users autonomous access to …
•Reduce friction•Less time overhead tasks
… highly standardized and automated IT services …
•More predictable service deployment
… in way that reduces impact on operations …
•More efficient operations (people)•Better utilization (assets)
… improves service levels … •Uptime•Resilience
… and enables new business capabilities.
• Top line growth
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Key success factors
• Focus on business agility – Self-service– Auto-scaling– Workload movement
• Standardize to gain efficiency and leverage• Treat “Cost reduction” as a side-effect
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Pre-requisites
Q: Indicate if each already existed when you started your cloud project.
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Predicts higher performance
Automation scalingShadow IT
Auto-provision imagesAutomation maintenance
Service consistencyVirtualization governance
Process application lifecycleProcess ITSM
Auto-provision templatesStandard dev test production
Users frustratedUser demand
Standard configurationStandard architecture
0% 10% 20% 30% 40% 50% 60% 70% 80%
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Key success factors
• Some prior experience required– Dev and test in production-like environment– Manage application lifecycle– Automation
• Provisioning• Maintenance• Scaling
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Where focus POC?13
Focus
Visibility
High
Low
Operations Business
33%
33%
21%
13%
Predicts higher performance
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POC – executive level sponsorship
• Who is executive sponsor of your cloud POC?
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Business executive
CEO
CIO/CTO
IT VP
IT Director
IT Manager
0% 5% 10% 15% 20% 25% 30% 35% 40%
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Critical Dependencies – during project
Q: Indicate if each was implemented during your cloud project.
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Predicts higher performance
Users shift usage
Reorganization
Separate environment
Standard infrastructure
Simplified network
POC - users on team
Clear Business goals
Separate process
Ops shift role
Clear IT goals
Policies - automation
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
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Key success factors
• Upgrade and simplify – Networks– Storage– Servers – in order to improve asset utilization?
• Start with “cloud in the corner”
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Solution features
Q - Indicate whether each of these features have been deployed
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Show backMulti-cloud
Charge backSemi-configurable services
Environment awareAutomated provisioning
Scale outApplication lifecycle
Scale upVM diversity
End-to-end managementMulti-environment
Policy based deploymentMetering
Policy based buildMulti-server
User access rights
0% 10% 20% 30% 40% 50% 60% 70% 80%
Predicts higher performance
**
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Key success factors
• Plan for diversity– Multiple VM platforms– Multiple clouds
• Provisioning AND run-time management– Focus on application
• Make shift to usage-based accounting
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Project friction
Q: Indicate whether your organization encountered the following issues related to your cloud project.
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Highly visible failure
User experienced failure
Failed to scale
POC failed
Scaled back to fit
Too much customization
Scope creep
Over budget
Over schedule
0% 10% 20% 30% 40% 50% 60% 70%
Predicts higher performance
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Biggest issue to overcome?20
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Key success factors
• Focus on users– Before – service design– During – POC team– After – service consumption behavior
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Parting shot
• Treat “cloud” as a business project– Present a business outcomes-based vision– Find an invested executive level sponsor– High visibility, business-focused POC
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Copyright © 2011 IT Process Institute
Questions
Kurt MilneManaging DirectorIT Process Institute
Twitter @KurtMilne