Cloud FastPath: Case Study Onboarding New Customers To SaaS … · Onboarding New Customers To SaaS...

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+1 978.399.4733 | [email protected] | WWW.CLOUDFASTPATH.COM Cloud FastPath: Case Study Onboarding New Customers To SaaS Services Introducing SaaS Migration Specialist Tony Tony is a migration specialist for Titania, a leading workforce automation company that offers its product in both on-premise and SaaS forms. With demand for cloud-based solutions higher than ever, Tony plays an important role in the customer onboarding process. Every day he helps customers migrate to Titania’s cloud solution from either the on-premise version of the product or from competitive products. As part of that process, Tony needs to move databases containing sensitive information from customer sites to Titania’s private cloud. He has a limited window of time to execute each migration, so he’d like to have an automated, fast, secure and repeatable process. However, that’s often not the case. Migrations remain long and complex, require a significant amount of Tony’s time. Typically, a large migration takes multiple business days. Titania often does not charge the customer for the migration effort which, at an average billable rate between $150--$200/hr. equates to thousands of dollars per migration. Even worse, these long and complex migrations stall and in some cases prevent customers from moving to Titania’s cloud solution. Cloud FastPath: Migration Time Slashed by 80% When Tony began working with Cloud FastPath, the results were immediate and impressive. Cloud FastPath solved Tony’s data transfer problem by automating the steps in the data transfer process AND accelerating the data transfer time. The result was an 80% decrease in the average time to conduct a customer migration. That means a transfer that used to take a week now takes a day. Which also means Tony has much happier customers. Cloud FastPath makes migrations extremely simple. A software agent is downloaded and installed at the customer premises where data is stored. Tony connects to the Cloud FastPath web service, which is configured to talk directly to another agent already installed in Titania’s private cloud. Then he points to the appropriate data, and Cloud FastPath moves it automatically to its desired destination. Furthermore, by natively identifying and correcting data corruptions along the way, Cloud FastPath increases the reliability of the process – addressing an issue that often added days to the migration effort. DATA TRANSFER: MORE COMPLEX THAN IT SEEMS One of the biggest challenges with migrating a customer’s data to the cloud is the data transfer, which really consists of a number of steps that are labor-intensive and prone to error: 1. Export the database 2. Compress the database dump 3. Chunk the compressed file into multiple 1GB files 4. Transfer each file over the WAN to the Cloud 5. Combine and decompress files 6. Restore the database Solution Architecture

Transcript of Cloud FastPath: Case Study Onboarding New Customers To SaaS … · Onboarding New Customers To SaaS...

Page 1: Cloud FastPath: Case Study Onboarding New Customers To SaaS … · Onboarding New Customers To SaaS Services Introducing SaaS Migration Specialist Tony Tony is a migration specialist

+1 978.399.4733 | [email protected] | WWW.CLOUDFASTPATH.COM

Cloud FastPath: Case Study Onboarding New Customers To SaaS Services

Introducing SaaS Migration Specialist Tony

Tony is a migration specialist for Titania, a leading workforce automation company that offers its product in both on-premise and SaaS forms. With demand for cloud-based solutions higher than ever, Tony plays an important role in the customer onboarding process. Every day he helps customers migrate to Titania’s cloud solution from either the on-premise version of the product or from competitive products.

As part of that process, Tony needs to move databases containing sensitive information from customer sites to Titania’s private cloud. He has a limited window of time to execute each migration, so he’d like to have an automated, fast, secure and repeatable process. However, that’s often not the case.

Migrations remain long and complex, require a significant amount of Tony’s time. Typically, a large migration takes multiple business days. Titania often does not charge the customer for the migration effort which, at an average billable rate between $150--$200/hr. equates to thousands of dollars per migration. Even worse, these long and complex migrations stall and in some cases prevent customers from moving to Titania’s cloud solution.

Cloud FastPath: Migration Time Slashed by 80% When Tony began working with Cloud FastPath, the results were immediate and impressive. Cloud FastPath solved Tony’s data transfer problem by automating the steps in the data transfer process AND accelerating the data transfer time. The result was an 80% decrease in the average time to conduct a customer migration. That means a transfer that used to take a week now takes a day. Which also means Tony has much happier customers.

Cloud FastPath makes migrations extremely simple. A software agent is downloaded and installed at the customer premises where data is stored. Tony connects to the Cloud FastPath web service, which is configured to talk directly to another agent already installed in Titania’s private cloud. Then he points to the appropriate data, and Cloud FastPath moves it automatically to its desired destination. Furthermore, by natively identifying and correcting data corruptions along the way, Cloud FastPath increases the reliability of the process – addressing an issue that often added days to the migration effort.

DATA TRANSFER: MORE COMPLEX THAN IT SEEMS

One of the biggest challenges with migrating a customer’s data to the cloud is the data transfer, which really consists of a number of steps that are labor-intensive and prone to error:

1. Export the database 2. Compress the database dump 3. Chunk the compressed file into

multiple 1GB files 4. Transfer each file over the

WAN to the Cloud 5. Combine and decompress files 6. Restore the database

Solution Architecture

Page 2: Cloud FastPath: Case Study Onboarding New Customers To SaaS … · Onboarding New Customers To SaaS Services Introducing SaaS Migration Specialist Tony Tony is a migration specialist

+1 978.399.4733 | [email protected] | WWW.CLOUDFASTPATH.COM

How Cloud FastPath Migrates Titania’s Customers’ Data Cloud FastPath is designed to be easy, making migrations to the cloud a breeze. When Tony begins the onboarding process for a new customer, he accesses his account on the Cloud FastPath service, and follows a few simple steps:

1. Download and install a software agent in local environments.

That’s a simple download to the customer’s data center or local storage environment.

2. Connect to the Titania private cloud. Once the destination environment has been set up, it can be accessed as part of any data transfer job through a simple point-and-click interface.

3. Select the files and schedule the migration. No data chunking, no manual compressing – Cloud FastPath takes the data in its current form and automates the rest of the process.

4. Sync, monitor, and report. Cloud FastPath handles everything, no matter where it sits or what errors are encountered along the way. Sync features allow for easy error retry and delta capture.

Cloud FastPath Made Onboarding Easy Before Cloud FastPath, Tony’s primary objective during the onboarding process was simply to get the customer’s data into the Titania private cloud without issue. A good experience was one where the customer didn’t see the trouble Tony had to go through to make that happen.

Now, with Cloud FastPath delivering a fast and smooth migration experience for Tony, he can spend more of his time working directly with his customers to help them learn their new system and become familiar with its operation. He’s saving money for his company and his customer, all the while providing them with a far better migration experience.

“Cloud FastPath removes virtually all the manual steps that used to be required to onboard our customers. Now I can get them set up and running on

their new platform much more quickly. They are ecstatic.”

How Much Does Cloud FastPath Speed Up Data Migration?