Client Survey
39
ATR Client Survey Fall 2007
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Transcript of Client Survey
ATR Client Survey
Fall 2007
1. Quality of Candidates
2005
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
1. Quality of Candidates
2005
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
0 0 2 16 6 0 88%
1. Quality of Candidates
2005
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
0 0 2 16 6 0 88%
1 0 0 17 18 0 92%
2. Quality of Employees
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2. Quality of Employees
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 14 8 0 89%
2. Quality of Employees
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 14 8 0 89%
0 0 0 16 18 2 93%
3. Employee Reliability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
3. Employee Reliability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 12 9 1 90%
3. Employee Reliability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 1 19 14 2 91%
0 0 2 12 9 1 90%
4. Diverse Labor Pool
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
4. Diverse Labor Pool
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 3 13 7 0 87%
4. Diverse Labor Pool
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 3 13 7 0 87%
0 1 2 11 21 1 93%
5. Response Time
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
5. Response Time
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 1 11 11 0 91%
5. Response Time
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 1 11 11 0 91%
0 1 0 6 29 0 97%
6. Follow-up
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
6. Follow-up
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 2 10 11 0 90%
6. Follow-up
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 2 10 11 0 90%
0 0 1 4 31 0 98%
7. Value vs. Pricing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
7. Value vs. Pricing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 12 7 2 88%
7. Value vs. Pricing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 12 7 2 88%
0 0 1 13 20 2 94%
8. Accuracy of Billing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
8. Accuracy of Billing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 11 9 2 90%
8. Accuracy of Billing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 11 9 2 90%
0 0 0 2 24 10 99%
9. Staff Availability
2005
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
9. Staff Availability
2005
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
0 0 0 11 12 1 89%
9. Staff Availability
2005
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
0 0 0 11 12 1 89%
0 0 0 3 33 0 99%
10. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
10. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 13 7 2 89%
10. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 13 7 2 89%
0 0 1 20 8 7 89%
11. Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
11. Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 10 14 0 94%
11. Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 10 14 0 94%
0 0 0 2 34 0 99%
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 11 10 0 90%
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 11 10 0 90%
0 0 0 2 34 1 99%
Top Three Needs in a Staffing Firm?
Top Three Needs in a Staffing Firm?
Quality of Candidates 28
Quick Response 21
Pricing 15
Customer Service 10
Reliability 4
