Client€

Service provider

100% consultancy

100% information

Strategictaxonomy

K-map

I-map

Structural capital

Human capital

Client

Service provider

100% consultancy

100% information

K-map

I-mapStructural

capital

Human capital

Client

Market intelligence &Social Media Based

Client exclusive Interface

Service Industry

The 3.0 business developmentPositioning exclusive intelligence in the heart of the client dialogue is made into a strongtool in busisness sustainabilty and development. Multi-channeled and content rich, it outplays conservative connections via partners or accountmanagers. Strong revenues andMarket responses show the way ahead for Governments how to plan for e-Government 3.0

e

Client

e

Client

Four levels of client relation engagement:

Client relation 1.0 :Traditional Client Relation

Client relation 2.0: e Engaged (interested)

Client relation 3.0: e Participating (dialogue)

Client relation 4.0: e Initiating (partnering)

Client

e

Client

Serv prov

Serv prov

Serv prov

Serv prov

A B C D

The decision maker(Budget)

Red

The influencer(incl. hipo’s)

OrangeClient team member

BlueClient employee

Violet

Differentiation of added value of connected clients

> > >

100% 75% 25% 5%

REV1REV2

REV34REV

To contribute in order that revenue is SUSTAINED at current clients, at current levels, despite economics or competition.

Added value of 3.0I II

IIIIV

To contribute towards development of additional revenue at current clientswithin one product group.

To contribute towards the creation of revenue at NEW clients

To contribute towards development of additional revenue at current clients within other product groups, CROSS SELLING.

e

e

Four levels of engagement:

Client relation 1.0 :Traditional Client RelationRelation % A, B, C, D

Client relation 2.0: E- EngagedRelation % A, B, C, D

Client relation 3.0: E- ParticipatingRelation % A, B, C, D

Client relation 4.0: E- InitiatingRelation % A, B, C, D

e

1,0

2,0

3,0

4,0

Service 1Service 2 Service 33

Service 4

Topographic map

Locations of past criminal events

Children in social care

Ex conduct / rehab locations

Debt and refinance data

Income & education

Pubs, disco’s, high schools, temp. events

Youth hangout area’s

Multiple Sources

Controlled Access

The 3.0 Police force By combing datasets from different gov.organizations, local maps have been visualized.• Police planning is enhanced• Decisions are made more rapidly .• Risks on flaws are reduced. • Face time or Street time is increased• Direct public access to maps is controlled

Þ Improvement of security &Proven reduction of crime figures

Schiphol airportStakeholder monitoring

Politics

National govt

Local govt

Investors

Airlines

Suppliers

Passengers

Environmental groups

StaffVK

NRC FD

VNHP/de tijdElsevieraviationlogistics

tradeGrey lit

websitesDaily papers

Opinions Trade & industryEtc.

8

1) Anxxxxamide2) BeexxN3) Cheexxxxing Enzyme4) Cholxxxxxxxptide5) Labelxxxxxflavours6) Deexxxxaste7) Novxxxx Prebiotic8) Lysxxxxdase9) Mooxxxx Peptides10) Mxxxx11) Nytaxxxxxxxxxxnanas12) Nxxxxxn for flxxxer bxxxxs13) Nooxxxxxxxredients14) Waxxxxxnding 15) Glxxxxxxxxpment

Feasibilities

1 4752

12 11

613

3 10

9

product

market

capa

bilit

y

1514

exist

exist

new

new

new

exist

exist

new

new

Inte

rmed

.

8

1 47

5

2

6

133

10

9

1514

12 11

new

new

new

Business Intelligence

Competitor Intelligence

Supplier Intelligence Customer Int.

Knowledge base

research Core process

Pastcurrent

future

TechnologyScience

Stakeholder intelligence

Stak

ehol

der i

ntel

ligen

ce

(business, environment, political)

Market intelligence

Strategic intelligence

Media Intelligence

(comm.&PR)

(sourcing) (CRM)

(KM)

Client of client

Info-S responsibilityBI mgt. responsibilityInterface

(visualisation, interaction, capturing)

Informed decisions

Resource Intelligence

(core process)