Client Manual Consumer Banking - Citibank

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Transcript of Client Manual Consumer Banking - Citibank

  • Client ManualConsumer Accounts

    U.S. Markets

    Effective October 28, 2013

    Customer Agreement:

    What you need to knowWelcome to Citibank and thank you for choosing us for your banking needs.

    This manual contains some important information you should know about your deposit relationship with Citibank. It is an agreement between you and us. From Account Transactions to Electronic Banking and beyond, we want you to understand how our products and services work, as well as to understand some of the important responsibilities that exist yours and ours.

    Some of these responsibilities are the same for every customer, no matter where you live. Others are different based on specific state laws. Some are described in additional agreements. Together, these documents provide basic terms and conditions of our deposit relationship.

    Please review this Client Manual thoroughly and keep it for future reference. And if you have any questions, please call us anytime at 1-888-CITIBANK, join us online at Citibank.com or visit us at your local branch.

    Item US70001-ALL (Rev. 10/13) Pkg. 25

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    Table of ContentsGeneral Terms Consumer Use Acknowledgement .....................6 Definitions ............................................................................................6 Definitions of Types of Accounts ....................................................9Account Opening/Ownership/Maintenance .................................. 10 Amendments/Changes to this Agreement ................................. 10 Arbitration .......................................................................................... 10 Conflicting Demands/Disputes ...................................................... 10 FDIC Insurance .................................................................................. 10 Governing Law .....................................................................................11 Indemnification ....................................................................................11 Information Sharing ...........................................................................11 Limitation on Time to Sue or Arbitrate ........................................12 Recording Your Service Requests .................................................12 Your Consent for Us to Call You ......................................................12 Security Interest ................................................................................12 Severability ..........................................................................................12 Waiver ..................................................................................................12 Account Opening ...............................................................................12 Consumer Reporting Agency Information ...................................13 Checking Account Sub-accounts ...................................................13 Updating Your Account Information .............................................13 Transferring Account Ownership ....................................................14 Spanish Language Preference .......................................................14 Account Documents ..................................................................14 Account Communications ........................................................14 Availability of Products and Services in Spanish ................14 Customer Service .......................................................................14 Account Errors and Adjustments ..................................................14 Assignments .......................................................................................15Account Transactions ...........................................................................16 What This Section Covers .................................................................16 Checkbooks and Checks ..................................................................16 Deposits ...............................................................................................16 Remotely Created Checks ...............................................................17 Endorsements ....................................................................................17 Items Sent for Collection .................................................................18 Verification and Collection ..............................................................18 ACH Provisional Credits ...................................................................18 Notice of Incoming Transfer .............................................................18 Returned Items/Transactions .........................................................19 Reconstructing Lost, Missing, or Destroyed Deposits ...............19 Our Right to Refuse Deposits ..........................................................19 Account Balance and Transaction Information ...........................19 Limits on Transfers ............................................................................20 Funds Transfers ..................................................................................21 Reliance by Citibank ..................................................................21 Security Procedures .................................................................22 Transfer to a Beneficiary Bank ...............................................22 Currency of Transfer .................................................................22 Delays or Non-Execution of Funds Transfers ......................23 Incoming Funds Transfers ........................................................23 Cancellations or Amendments of Funds Transfer Requests Applicable to International Citibank

    Global Transfers and International Wire Transfers initiated on or after October 28, 2013 ...................................23

    Applicable to all other Funds Transfer Requests................. 23 Rejection of a Funds Transfer Request .................................23 Claims ..................................................................................................23 Applicable to claims or questions with respect to

    international Citibank Global Transfers and International Wires initiated on or after October 28, 2013. ........................................................................23

    Applicable to claims or questions with respect to domestic Citibank Global Transfers. .................................24

    Applicable to claims or questions with respect to Domestic Wire Transfers .......................................................24

    Limitation of Liability .................................................................24 Withdrawals ........................................................................................24 Where to Make a Withdrawal ...................................................24 Cash Withdrawals .......................................................................24 Writing a Check ...........................................................................24 Paying Your Checks ...................................................................24 Electronic Presentment of Checks ...................................24 Check Processing Cut-off Hour ..........................................25 Notations on Checks ...........................................................25 Post-Dated Checks ................................................................25 Stale Dated Checks ...............................................................25 Stop Payment Orders (Checks) ...............................................26 General ....................................................................................26 Contents of Stop Payment Order ......................................26 Effective Period of Stop Payment Order: Renewal ......26 Payment over Valid Stop Payment Order........................26 Replacement Check .............................................................27 Official Checks and Money Orders ....................................27 Insufficient Account Balances .................................................27 Overdrawing Your Account .......................................................27 Withdrawal Refusals ..................................................................28 Withdrawal Notice ......................................................................28 Check Cashing .............................................................................28 Your Own Checks ..................................................................28 Third Party Checks................................................................28 Payee Check Cashing ..........................................................29 Check Cashing for Others ..................................................29Account Statements and Notices, Periodic Statements ..........29 Cancelled Check Options ..........................................................30 Substitute Checks and Your Rights ........................................30 What is a Substitute Check? ..............................................30 Your Rights .............................................................................30 Filing a Claim .................................................................................31Special Circumstances .........................................................................32 Forfeited Accounts .....................................................................32 Death or Legal Determination of Incompetence ................32 Dormant Accounts .....................................................................32 Legal Process ..............................................................................33 Right of Se