CLIENT: extremely pleasant, and Nextiva's VISITORS PER ...€¦ · The Children’s Museum of...
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CLIENT: Children’s Museum of Phoenix EMPLOYEES: 100 VISITORS PER YEAR: 350,000 SAVINGS: $381.97/month (OR) $4,583.64/year PLATFORM: Nexva Office Pro with Enterprise upgrades FEATURES: Call Groups, NextOS 3.0 portal The customer experience is extremely pleasant, and Nexva's been great to work with! – Alana Turner, Execuve Assistant CUSTOMER OVERVIEW The Children’s Museum of Phoenix is a staple of the central Arizona community, providing educaonal and hands-on experiences for more than 350,000 children and parents every year. They offer a multude of programs, camps, exhibits, and more that enable all members of the community to parcipate in the museum’s offerings. The Children’s Museum focuses on providing great experiences for all families to learn, understand, and play together. DILEMMA From answering general inquiries from patrons, to talking to donors, to planning special events, the phone system is an important part of the museum. The previous phone services provider was Telesphere, which was then acquired by Vonage. The organizaon found the system to be of poor quality with a high cost and customer service that was simply insufficient. With more than 100 calls a day coming in to the main line, this was unacceptable for their patrons. They sought to lower costs while gaining access to more features and excellent support. RESOLUTION The process of switching from Vonage to Nexva was very simple. The transfer of their exisng numbers to Nexva was seamless. Training was provided by Nexva’s Onboarding team to the account administrator and to staff so they had working knowledge of their phones. Admin training mostly focused on the NextOS 3.0 portal to control call flows, virtual extensions, voicemail, and more. For the other museum employees, Nexva set up mulple training mes so they could join in whenever was most convenient for them. They were taught basic phone usage, such as transferring calls and checking their voicemail. The Children’s Museum of Phoenix adjusted quickly to Nex- va’s system, and they use a variety of available features. They use mulple auto aendants to route calls to the appropriate department, call groups to forward calls to mulple employees, call forwarding for those answering the main lines, voicemail to email, conferencing, and virtual faxing through Nexva vFAX using a fax bridge. The NextOS 3.0 portal has provided a big improvement in flexibility over their previous system. The Children’s Museum of Phoenix is able to handle almost all of the system maintenance from wherever they want via the web-based portal, and find it very intuive and easy to use. The Children’s Museum of Phoenix provides educaonal and hands-on experiences for more than 350,000 visitors each year. Their previous service from Vonage was costly and of poor quality. With about 100 incoming calls coming through the main line each day, this was unacceptable. They made the decision to switch to Nexva because of the lower cost, beer service, and increased features. The IN A NUTSHELL “ ” Children’s Museum of Phoenix adjusted quickly to Nexva’s system, and they use a variety of available features, which they are able to control through the NextOS 3.0 portal. They include mulple auto aendants to route calls to the appropriate department, call groups to forward calls to mulple employees, call forwarding for those answering the main lines, voicemail to email, NEXTIVA CUSTOMER SUCCESS STORY (800) 799-0600 [email protected]
Transcript of CLIENT: extremely pleasant, and Nextiva's VISITORS PER ...€¦ · The Children’s Museum of...
CLIENT: Children’s Museum of PhoenixEMPLOYEES: 100VISITORS PER YEAR: 350,000SAVINGS: $381.97/month (OR) $4,583.64/yearPLATFORM: Nextiva Office Pro with Enterprise upgrades FEATURES: Call Groups, NextOS 3.0 portal
The customer experience is extremely pleasant, and Nextiva's
been great to work with! – Alana Turner, Executive Assistant
CUSTOMER OVERVIEW
The Children’s Museum of Phoenix is a staple of the central Arizona community, providing educational and hands-on experiences for more than 350,000 children and parents every year. They offer a multitude of programs, camps, exhibits, and more that enable all members of the community to participate in the museum’s offerings. The Children’s Museum focuses on providing great experiences for all families to learn, understand, and play together.
DILEMMA
From answering general inquiries from patrons, to talking to donors, to planning special events, the phone system is an important part of the museum. The previous phone services provider was Telesphere, which was then acquired by Vonage. The organization found the system to be of poor quality with a high cost and customer service that was simply insufficient. With more than 100 calls a day coming in to the main line, this was unacceptable for their patrons. They sought to lower costs while gaining access to more features and excellent support.
RESOLUTION
The process of switching from Vonage to Nextiva was very simple. The transfer of their existing numbers to Nextiva was seamless. Training was provided by Nextiva’s Onboarding team to the account administrator and to staff so they had working knowledge of their phones. Admin training mostly focused on the NextOS 3.0 portal to control call flows, virtual extensions, voicemail, and more. For the other museum employees, Nextiva set up multiple training times so they could join in whenever was most convenient for them. They were taught basic phone usage, such as transferring calls and checking their voicemail. The Children’s Museum of Phoenix adjusted quickly to Nexti-va’s system, and they use a variety of available features. They use multiple auto attendants to route calls to the appropriate department, call groups to forward calls to multiple employees, call forwarding for those answering the main lines, voicemail to email, conferencing, and virtual faxing through Nextiva vFAX using a fax bridge. The NextOS 3.0 portal has provided a big improvement in flexibility over their previous system. The Children’s Museum of Phoenix is able to handle almost all of the system maintenance from wherever they want via the web-based portal, and find it very intuitive and easy to use.
The Children’s Museum of Phoenix provides educational and hands-on experiences for more than 350,000 visitors each year. Their previous service from Vonage was costly and of poor quality. With about 100 incoming calls coming through the main line each day, this was unacceptable. They made the decision to switch to Nextiva because of the lower cost, better service, and increased features. The
IN A NUTSHELL
“”
Children’s Museum of Phoenix adjusted quickly to Nextiva’s system, and they use a variety of available features, which they are able to control through the NextOS 3.0 portal. They include multiple auto attendants to route calls to the appropriate department, call groups to forward calls to multiple employees, call forwarding for those answering the main lines, voicemail to email,
NEXTIVA CUSTOMERSUCCESS STORY
(800) [email protected]
