CLIENT CHARTER ACHIEVEMENT

REPORT FOR THE MONTH OF JANUARY TO

DECEMBER 2016

1. To announce result of application into the programme latest within two (2) months after a complete application is received by SGS.

Achievement

Total number of results Total number of results Percentage of total

of application of application number of results

into the programme into the programme latest of application into the

(January – December 2016) within two (2) months programme latest within

after a complete two (2) months after

application is a complete application

received by SGS is received by SGS

5,860 4,879 83.26%

2. To inform the result of application to appoint Supervisory Committee latest within two (2) months from the date of a complete application is received.

Achievement

Total number of results Total number of results Percentage of total

of application of application number of results

to appoint to appoint of application

Supervisory Committee Supervisory Committee to appoint

(January – December 2016) latest within two (2) Supervisory Committee

months from the latest within two (2)

date of a complete months from the

application is received date of a complete

application is received

2,255 2,255 100%

3. To inform the result of application to defer studies within 14 working days after a complete application is received.

Achievement

Total number of results Total number of results Percentage of total

of application of application number of results of

to defer studies to defer studies application to

(January – December 2016) within 14 working defer studies within

days after a complete 14 working days

application is received after a complete

application is received

514 457 88.9%

4. To inform the result of application to extend the duration of study within 14 working days after a complete application is received.

Achievement

Total number of results Total number of results Percentage of total

of application of application number of results

to extend the to extend the of application

duration of study duration of study to extend the

(January – December 2016) within 14 working duration of study

days after a complete within 14 working

application is received days after a complete

application is received

582 541 93%

5. To inform the result of application to change programme/field of study within two (2) months after a complete application is received.

Achievement

Total number of results Total number of results Percentage of total

of application of application number of results

to change to change of application

programme/field programme/field to change programme

of study of study /field of study

(January – December 2016) within 14 working within 14 working

days after a complete days after a complete

application is received application is received

249 249 100%

6. To inform the result of application to upgrade studies to the PhD programme latest within three (3) months after a complete application is received.

Achievement

Total number of results Total number of Percentage of

of application results of application number of results of

to upgrade studies to upgrade studies application to upgrade

to the PhD programme to the PhD programme studies to the PhD

(January – December 2016) latest within three programme latest within

(3) months after three (3) months

a complete application after a complete

is received application is received

13 13 100%

7. To inform the result of the application for graduate assistance (GRF/GRA) latest within three (3) months after the application deadline.

Achievement

Total number of results Total number of results Percentage of total

of the application of the application number of results of the

for graduate assistance for graduate assistance application for graduate

(GRF/GRA) (January – December 2016)

(GRF/GRA) latest within three

assistance (GRF/GRA) latest within

(3) months after three (3) months

a complete application after a complete

is received application is received

663 663 100%

8. To inform the semester results to the students within 6 weeks after the last day of the examination week.

Achievement

Total number of Total number of Percentage of

semester results semester results total number of

informed to the students (January – December 2016)

informed to the students within 6

semester results informed to

weeks after the last the students within 6

day of the weeks after the last

examination week day of the

examination week

16,415 14,760 89.9%

9. To ensure that students sit for the viva voce within three (3) months after thesis submission to the School of Graduate Studies for examination.

Achievement

Total number of Total number of Percentage of total

students sit for students sit for number of students

the viva voce the viva voce sit for the viva voce

(January – December 2016) within three (3) months within three (3) months

after thesis submission after thesis submission

to the School of to the School of

Graduate Studies Graduate Studies

for examination for examination

1,009 683 67.7%

10. To inform the result of application of dismissal appeal within seven (7) working days after Senate’s decision.

Achievement

Total number of Total number of Percentage of total

results of application results of application number of result of

of dismissal appeal of dismissal appeal application of dismissal

(January – December 2016) within seven (7) working appeal within seven (7)

days after Senate’s working days after

decision Senate’s decision

14 14 100%

11. To inform the result of degree conferment to students within seven (7) working days upon approval by the Senate.

Achievement

Total number of Total number of Percentage of total

results of degree results of degree number of results

conferment informed conferment informed of degree conferment

to the students to the students informed to the

(January – December 2016) within seven (7) students within seven

working days upon (7) working days upon

approval by the Senate approval by the Senate

2,079 2,079 100%

Thank You