Clearspan Communicator Mobile 21.3.2 for iPhone …edocs.mitel.com/UG/AASTRA/TechDocs/Clearspan/CS...

Clearspan® Communicator Mobile

R21.3.2 for iPhone RELEASE NOTES

MARCH 2016

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Table of Contents

Overview ......................................................................................................................................................... 4

New Features.................................................................................................................................................. 7

Bug Fixes ........................................................................................................................................................ 8

Hardware/OS Requirements ......................................................................................................................... 12

Known Issues................................................................................................................................................ 13

Installation and Start-up ......................................................................................................................... 13 Upgrade Information .............................................................................................................................. 13 Configuration .......................................................................................................................................... 13 Contacts ................................................................................................................................................. 13 Connectivity ........................................................................................................................................... 13 Presence ................................................................................................................................................ 13 Chat ........................................................................................................................................................ 14 Multiple Devices ..................................................................................................................................... 14 Call Logs/History .................................................................................................................................... 14 Service Management ............................................................................................................................. 14 Search .................................................................................................................................................... 14 Audio Calls ............................................................................................................................................. 14 Video Calls ............................................................................................................................................. 15 Call Recording ....................................................................................................................................... 15 Other ...................................................................................................................................................... 15

Product Availability ....................................................................................................................................... 16

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Clearspan Communicator Mobile for iPhone Release Notes R21.1.1


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OVERVIEW This document announces the General Availability for the 21.3.2 release of the Clearspan® Communicator™ Mobile for iPhone.

Clearspan Communcator Mobile for iOS smartphones is an application installed on smartphones running the iPhone operating system. Available from the Apple iTunes Store, the Communicator provides users with a mobile App on their iOS based smartphone which provides Clearspan call control and may provide users with the ability to place Audio and Video calls from their iOS smartphones. The following product distinctions will be available for the Clearspan Communicator Mobile for iPhone:

Clearspan Communicator Mobile – Voice: A mobile app providing audio calling capabilities.

Clearspan Communicator Mobile – Video: A mobile app providing audio and video calling capabilities.

Clearspan Communicator Mobile – Lite: A mobile app with no audio or video softphone capabilities.

The following matrix outlines the features and differences of the two versions:

The information conveyed in this document is confidential and proprietary to Mitel® and is intended solely for Mitel employees

and members of Mitel’s reseller channel who specifically have a need to know this information. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information. Please delete or return any related material. Mitel will enforce its right to protect its confidential and proprietary information and failure to comply with the foregoing may result in legal action against you or your company.

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In addition to the configuration and call control features listed in the table above, Clearspan Communicator Mobile for iOS smartphones introduces some new capabilities, including the “Call Pull” feature. The Call Pull function enables the user to retrieve an active call on any of their shared telephony endpoints or devices through their Clearspan Communicator Mobile client. A long press on the client’s dialer * key is equivalent to dialing the *11 (default) feature access code typically used to activate this function.


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Additionally, users can select/set the device behavior when originating calls. The Dialing Service screen allows users to set the choices enabled for outbound calls, with the choices provided being:

Mobile smartphone (originate using cellular service)

VOIP Call (originate using Wi-Fi)

Call Back (originate using Clearspan Anywhere or Clearspan Remote Office services)

Always Ask (It is recommend that this be set ensuring that users will have to select the mechanism to initiate the call based on the services currently enabled for the user)

Note: For Clearspan Communicator Lite:

Clearspan Anywhere should be configured with the “native mobile number”. If Remote Office is also configured and enabled, the assigned number will have precedence over “Clearspan Anywhere”. In either case, the destination will receive the caller ID of the Clearspan Communicator user.

On the client “Call Settings” menu, “Dialing Service” should be set appropriately. If calls are originated via Dialing Service “iPhone”, the native number will be advertised to the destination.

Once a call is connected, it is a cellular iPhone call and adding additional participants will advertise the caller ID of the native iPhone to the added destinations.

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NEW FEATURES Clearspan Communicator mobile release 21.3.2 for iPhone provides enhancements in a number of areas since 20.2.2 including the following:

Call-Through w/Clearspan Anywhere

Presence Rules and Silent Alerting

Call Center Status

Expanded Directory Search

Display Name Matching for Calls

RTCP-XR

Xsi Mid Call Controls for mobile Circuit Switched calls

Swipe between Audio/Video and Chat Window

E911 Disclosure Message

E911 VoIP fallback on Cellular failure


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BUG FIXES The following bug fixes are introduced with this release:

180 Ringing then 486 while call received with call active on native dialer.

911 disclaimer banner cannot be closed in case the feature IM&P is disabled.

A participant cannot be added back.

A participant in a room has no option to dial the audio conference.

Answering call when screen is locked.

Appended additional space to username.

Audio is not started when Communicator is interrupted by native phone app.

Branding scaling issues.

Busy tone is not heard by the caller that calls Communicator account who has Do Not Disturb activated.

Call in Communicator Mobile My Room adds #,# to the dial string.

Call list phone book lookup.

Call Pull feature is not working correctly.

Call quality with iPhone 6S/6S Plus.

Call Return with TwoLevelActivation not possible with Communicator Mobile iOS.

Call Through and Call Back.

Call to My Room adds #,# to the dial-string.

Callback not showing up after dialing a number or in dialing services.

Callback Validation options.

Caller-id lookup issue.

Cannot delete the local contact from Communicator interface.

Cannot edit a local contact.

Cannot edit the Personal phone number in Contacts.

Cannot remove conference feature from Communicator.

Cannot use the Xsi third-party call feature.

Clearspan Anywhere configuration on first start-up.

Codec negotiation issue.

Common search not working.

Communicator cannot change from offline to online though signal as well.

Communicator client changing presence state to In Call before accepting the call.

Communicator does not decline automatically the incoming call in case the user is on a native call.

Communicator does not send FAC on the second line.

Communicator empties the contact list.

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Communicator failing to reregister correctly when moving from WiFi to mobile network or from one WiFi network to another.

Communicator Mobile – receiving OCI error.

Communicator rings when the device sound is turned off (foreground only).

Communicator strips off trailing # in dial-string.

Contact matching a call to 123 incorrectly.

Contact Name not displayed.

Contact names from local address book are not displayed in Call Log.

Crash Issue with multiple calls.

Credentials and login URL disappear.

Dialer issue after calling “My Room”.

Disable “Configure Clearspan Anywhere” in deployments that do not use.

Distorted ring on incoming call.

Duplicate contacts have been added to the device phonebook.

Edit button should not present on local contact.

Emoticons appear over chat window in Communicator.

Enterprise directory search shows no results.

EULA sizing error – text not displaying correctly in screen.

Fixed minor issues to video orientation.

Fixed name resolution on incoming and outgoing call for contacts that are not in the Enterprise directory but are in the local phone address book.

Help menu item is not removed from the Settings in case of blank value.

Hung on sign out.

IMP address not added in Contact list.

In very rare cases, the Communicator application may terminate abnormally when the speakerphone is activated before the call is established.

Inadequate jailbreak detection.

Incoming call banner disappears when the application is in background and phone is set to silent mode.

Incoming caller Id is not presented (foreground only).

Incorrect matching outgoing dialed number with directory contact.

Incorrect results for Outbound Calling Name Xsi lookup due to the use of wildcards.

Incorrect UI on the incoming call screen.

Incorrect UI on transfer call.

iPhone Communicator – Chat messages not received.

iPhone Communicator – My Room is not working.

iPhone Communicator empties Contact list.

Issue with Clearspan Anywhere configuration on first start-up.


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Issue with Contact Name Lookup for Incoming Calls and Call Logs on Communicator mobile apps.

Issue with the failover logic – once switched to the secondary SBC, Communicator does not automatically return to the primary SBC.

Issues with local contact handling.

It is not possible for the directory’s search engine to search for one word.

It is possible that, if the logged-in user changes, then log in to the chat server may fail.

License not checked.

Local contact is not reflected.

Login allowed without active license.

Logout issue.

Merge option is displayed in case the N-conference is forbidden.

Missing Image in Resource folder.

Missing indication for the owner in the participant list in Group chat and My Room.

Missing translation in Call Log screen.

Mobile client failing to reregister correctly when moving from WiFi to mobile network or WiFi to WiFi.

Mobility Settings within Communicator for iOS (version 21.0.2) gives invalid XML error.

Multiple User allow login at the same time.

My Room dial-in info missing after initial login.

My Room infinitely circles for newly provisioned customers and multiple My Room contacts.

My Room is not working.

“My Telephone Number” still presented to user despite Mobility=false.

Need a way to disable “Configure Clearspan Anywhere” in deployments that do not use Call Through and Call Back.

No audio after resuming a VoIP call because of a native call.

No back button in search result view.

No Info Present in Presence Request (iPhone).

No Info present in presence request.

No option for add participant to an active video call (documentation update).

No option to dial into the My Room bridge.

No RTP marker is set on call resume.

On iPhone 4S only, the video stream interrupts when the end user switches from back to front camera while on a video call. The stream is restored once the orientation is changed.

Outgoing call screen issue by location code.

Owner and participant are not branded.

Packetization is not correct.

Participant cannot be added back.

Phonebook number lookup is not working properly.

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Presence status does not change.

Presence subscription requests keep popping up after selecting Ignore.

Presence subscription workflow fixed (multi-login locations case).

Receiving OCI error.

Remove from Contact List is not working.

Retrieve Call offers iPhone as an option.

Ringing sound volume is too low when app turns into foreground.

RTCP XR reporting is not supported.

Security assessment report for the Communicator client.

SIP failback is not working properly.

Stuck at signing out.

TCP connections are not closed on logout.

The changes to the display name of a contact are not applied if the Profile view is opened from the Chat screen. The issue is not observed if the Profile view is opened from the Contacts screen.

The option to add a contact to the local contacts does not disappear once the contact is already added.

The Unsubscribe function does not have effect if the other party is not logged in.

The user fails login.

Timeout in background.

Transparent background of Smiley window.

Unable to brand Communicator.

Unable to find tag to brand the color.

Unable to log in with a domain that is not in FQDN format.

Unsubscribed contact still present in Contact list.

Unwanted choices under Call Settings.

Username and password are not saved.

When chat is unavailable user is not able to logout of Communicator.

When on foreground, Communicator plays the incoming ring tone even when the device is muted.

When placing an outgoing VoIP call and the user turns the speakerphone on before the call is established, the speakerphone is off when the call is established. In this case, the user should turn the speakerphone on once again.

Wrong wording on deleting the chat history.


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HARDWARE/OS REQUIREMENTS Clearspan Communicator Release 21.3.2 for iPhone supports devices with iOS 7, iOS 8, or iOS9 running on iPhone 4S and later.

The client has been validated on the following reference devices:

iPhone 4S – iOS 7.1.2

iPhone 5S – iOS 8.4.1

iPhone 6 – iOS 9.1

iPhone 6 plus – iOS 9.1

iPhone 6s – iOS 9.1

iPhone 6s Plus – iOS 9.1

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KNOWN ISSUES This section describes known limitations and issues affecting the service related to the client software. Whenever possible, suggested workarounds are provided.

INSTALLATION AND START-UP

It is strongly recommended to uninstall previous development versions of the client before installing the client from the Apple App store.

The notification sounds for Communicator 2015 should be enabled from the iPhone’s Notification Center.

On older devices, users may experience slower performance with a large contact.

Clearspan Communicator iOS does not use OpenSSL so it is not affected by the announced vulnerabilities: http://www.openssl.org/news/secadv_20140605.txt.

UPGRADE INFORMATION

Communicator Release 21.3.2 is compatible with configuration files from older client releases. However, to benefit from the new features introduced in Release 21.3.2, additional configuration parameters are required.

For more information on the configuration additions, see the Communicator (Android and iOS Mobile, Android and iOS Tablet) Configuration Guide

CONFIGURATION

A Clearspan Communicator restart is required for applying certain new configuration settings.

CONTACTS

There are no known limitations or issues that affect this service.

CONNECTIVITY

While in the background, the client is able to renew its SIP registration only once every ten minutes. If the SIP service has to be renewed more frequently, then the client is not able to receive calls after the registration expires.

Due to iOS limitations, the application is terminated if the app wakes up more than fifteen times in 300 seconds while in the background. This may be caused when the app wakes when receiving chat messages.

Communicator could stop working while in background. The reason is that iOS could stop any background application in case another application needs more resources. Later, iOS restarts Communicator but it is not able to restore normal operation until it is brought to foreground. Because of the security level of the application, it is not able to retrieve the credentials from the security keychain while in background and restore normal operation silently. A possible workaround is to minimize usage of other applications while Communicator is running in background.

PRESENCE



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CHAT

Personal details are not exchanged properly with federated Extensible Messaging and Presence Protocol (XMPP) users (server-side).

Unsubscribed users can see each other’s avatars without having subscription (group chat only).

MULTIPLE DEVICES


CALL LOGS/HISTORY

If a search in the local address book option is enabled from the Settings and the call logs contain more than 5,000 contacts to be resolved, there may be a slight delay despite the multiple optimizations in the processing.

Ability to remove individual Call log entries on iOS is not available on iOS.

The call times in the Call History list may not be converted properly if the time format in iOS (12 or 24-hour format) is not supported by the chosen iOS “Region Format”. If this is the case, change the time format to a format supported by the currently selected “Region Format” to avoid missing timestamps in the Call History list.

The exact time of an entry in the Call Log is not shown for entries that are not from today. Only the date is present.

SERVICE MANAGEMENT


SEARCH

Search in the Exchange global address contact list may not return results on certain iOS 7 releases.

AUDIO CALLS

The following are known limitations for audio calls:

If there is an incoming Public Switched Telephone Network (PSTN) call from a number that is not available in the local address book, the caller ID is shown as Unknown or Unavailable. There is no workaround.

Could not retrieve a call using Clearspan Anywhere (iOS limitation).

Issues with Do Not Disturb (DND) ring splash can be experienced.

Clearspan Communicator may experience abnormal behavior when an audio call is put on hold from the Call Manager web console.

In very rare cases, an iPhone call starts two ring cycles and one continues after call is answered.

Upon an incoming Clearspan Communicator VoIP call, users should use the incoming notification slider to unlock the device. If the standard slider is used and Clearspan Communicator is not the active application, ringing stops until the Clearspan Communicator application is manually activated. This is due to an iOS 7+ difference in unlocking the device behavior.

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Adaptive Multi-Rate Narrowband (AMR-NB) and Adaptive Multi-Rate Wideband (AMR-WB) and G722.1 audio codecs are not supported.

When dialing an enterprise contact from dialer using the full extension (location+extension), name resolution does not work (server-side).

“Line Busy” tone is not played through the loudspeaker.

VIDEO CALLS

The following are known limitations for video calls:

Video calls against third-party video phones (such as Cisco Tandberg E20 and Grandstream) may fail depending on the configuration.

Clearspan Communicator does not support the H.263 video codec.

CALL RECORDING


OTHER

The following are additional known limitations:

Managing Call Waiting via Call Settings is not available on iOS.

PRODUCT AVAILABILITY The Clearspan Communicator Mobile for iOS smartphones was made available from the Apple iTunes Store in March 2016. To obtain additional information about the Clearspan Communicator products, or to receive any additional documentation that might be required, please contact your Mitel representative.

Clearspan Communicator Mobile 21.3.2 for iPhone …edocs.mitel.com/UG/AASTRA/TechDocs/Clearspan/CS...

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