Clear Lake ConnectionClear Lake Connection

September / October 2011September / October 2011

Our Mission - To Promote Administrative Excellence byHonoringEncouragingLeadingPromoting

The history of our chapter began July 9, 1986 when Southwest Houston Chapter helped mentor us and complete the forms to charter CLNAC. Our chapter began meeting at the Gilruth Center located at Johnson Space Center and hosted the installation ceremony on October 22, 1986 at the Holiday Inn on NASA Road One. Jessie Gilmore was our first President. Charter members include Bernice Woolsey, CPS who is our current Treasurer today. She has served our chapter for twenty-five years!

We began our journey in the Professional Secretaries International (PSI) which later change the name to International Association of Administrative Professionals (IAAP). In 1991, our first banner flew onboard Space Shuttle Atlantis; we would hold the distinct honor of being the first chapter in space.

In 1996 our chapter gavel was flown aboard Space Shuttle Atlantis to the Russian MIR Space Station and returned to earth six months later and presented to President Bonnie House, CPS.

In 2006 our chapter banner lifted off again and traveled to the International Space Station in celebration of our 20 th anniversary. In July 2007 our banner was presented to IAAP Headquarters at the International Convention in Tampa, Florida.

This year’s celebration will be held at the Hilton Garden Inn in Webster, Texas. We will present the Award of Excellence to one of our members executives in our first executive recognition program which we hope to hold annually. Our guest speaker Kate Skol, owner of CompuTrain and Microsoft Office Master, will present a one hour training course on Microsoft Word 2010.

Come celebrate our amazing history!

Article submitted by: Lorna DeArmond, CPS, President

Clear Lake NASA Area Chapter

Celebrates 25th Silver Anniversary

October 17, 2011

Hilton Garden Inn

5:45 p.m.

President Lorna G. DeArmond, CPS

President-Elect Rachael Venable, CAP

Vice President Celeste Halalta, CPS/CAP

Director I Billie Hall, CPS

Director II Irene Dillon, CPS/CAP

Secretary Jeanette Smith, CPS

Treasurer Bernice Woolsey, CPS

Past President Ymelda Calvillo, CAP

Committee Chairperson Financial Review Lisa Garcia, CPS/CAP Arrangements Carrol Cribbs, CPS

Bylaws & Standing Rules Celeste Halata, CPS/CAP

Chaplain (Interim) Irene Dillon-Simmons

Clear Lake Connections Newsletter Irene Dillon-Simmons

Community Service Donna Rodgers, CPS Certification Kellen Clark, CPS/CAP

Membership Frances Jackson, CPS/CAP

Media/Publicity Nancy Hall-Peck Reservations Rita Boyer

Retirement Trust Foundation Donna Rodgers, CPS

Webmaster Julie Victory

2011-2012 Chapter Officers and Committees

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Lorna DeArmond, CPSAdministrative Assistant, Manager IIUnited Space AllianceEVA, Robotics and Crew Systems

Lorna is a well qualified administrative assistant with extensive experience in administrative and technical support to NASA’s Johnson Space Center Astronaut Training, Shuttle and International Space Station Programs. She brings a wealth of experience to managers, engineers, and coworkers in the Mission Operations Directorate. She began her career at JSC in 1986 with Barrios Technology where she spent her first year supporting Shuttle Failure Mode Effects and Analyses Reviews at Rockwell in Downey, California. From there she was assigned to work at Kennedy Space Center in Cocoa Beach, Florida. Once she returned to the Johnson Space Center she continued supporting Shuttle Operations and went to work for Johnson Engineering Company in 1997, a former division of SpaceHab. She was quickly promoted to Senior Administrative Coordinator for the Director of Flight Hardware. Lorna started at United Space Alliance in May 2005 as an Astronaut Appearances Administrator, responsible for planning and execution of all aspects of astronaut public speaking events before she was promoted to the on- site lead admin for EVA Systems and Task Group where she works with EVA Flight Controllers to teach astronauts to do spacewalks.

Lorna is currently enrolled in undergraduate studies for her Associate of Arts Degree in Business Administration at San Jacinto College. She joined IAAP in 2007 and promptly received her CPS certification in May 2008. She has served in the following positions for IAAP - both at chapter and division level:

2007 - 2008 Dress for Success Committee Chair2008 - 2009 T-L Division Special Committees

Minutes Approval Chair2008 - 2010 CLNAC Bylaws & Standing Rules

Chair (2 consecutive terms)2009 - 2010 CLNAC Seminar Committee Chair2010 - 2011 CLNAC Bylaws & Standing Rules

Chair2009 - 2011 T-L Division Bylaws and Standing

Rules Committee Chair (2 consecutive terms)2010 CLNAC Alternate Delegate to International Education

Forum & Annual Meeting in Boston, MA.

In her spare time she enjoys gardening, travel and horseback riding. Lorna supports many charitable organizations throughout the year and dedicates her time to mentoring young people in her Purpose Driven Life Group.

Celeste Halata, CPS/CAP – Vice-President

Celeste Marie Halata, CPS/CAP has been in the administrative field for 35 years. She has provided executive assistance to a wide range of individuals at United Space Alliance (23 years) including the Vice President, and Director of the Constellation Office Program (Orion, Ares 1-X) and the Director of Spaceflight Systems. With the cancellation of the Constellation Program, she currently supports the Director and various Managers of the Space Shuttle Closeout Program. Prior to her employment at United Space Alliance, she was an Executive Secretary for Southwestern Bell Telephone Company (10 years).

Celeste joined the International Association of Administrative Professionals in 2005. In 2006, she achieved her CPS/CAP certification rating and served as Chairman of the Publicity Flyer Committee and Co-Chair of the Reservations Committee. In 2007 she served on the Board of Directors as Secretary. She currently serves as Chair of the By-Laws and Standing Rules Committee. In September, 2011 she will also serve as the Vice President of the chapter.

Celeste graduated Magna Cum Laude from Mt. Carmel High School, where she enjoyed being Class Secretary, Twirler and Cadette Majorette of a 200 girl drill team. She attended Alvin Community College. She married her high school sweetheart, Richard Halata and has been married 39 years. She resides with her husband in Pearland, TX along with their blue healer dog, Podge. She is the mother of their four children and has been blessed with five “Grammie” awards: Brynna, Bella, Kamilla, Abbey, & Kash. Besides family and writing, her loves include working in the yard, pinging on the piano and decorating their home. Celeste has recently authored a children’s book, “The Antelope who Loved Cantaloupe” at celliejellietales.com.

Rachael Venable, CAP – President-ElectI received my CPS certification in May 1996 and the CAP certification in May 2011. Since joining IAAP in 1994, I have been a member of the Downtown Houston Chapter, CPS Society of Texas and am currently with the Clear Lake/NASA Area Chapter. Some of the committees I have held positions on since joining CLNAC include: Seminar, Community Service, and 2012 T-L Division Planning. Recently, I represented CLNAC as the Delegate for the 2011 T-L Division Education Forum.

My current position is Senior Administrative Assistant with the North American Olefins & Aromatics group at LyondellBasell Industries. Previously, I held Executive Assistant positions with Calpine, American National and Enron. I have a diverse background having worked in the Human Resources, Tax, Insurance, Business Finance, Commercial and Operations sides of several businesses and enjoy the versatility of learning a new role.

I have four beautiful children along with several pets and devote all my spare time to leading Girl Scout Troop #1848 over the past 8 years. I enjoy traveling and looking for any means of possible growth. Being a member of IAAP brings both the development and challenges I enjoy both personally and professionally.

Jeanette Smith, CPS - Secretary She has been a member of the Clear Lake NASA Area Chapter since January 2009 and served on the Audit Committee in 2009.

Jeanette Smith is employed by REDE Critique NSS, JV as Branch Secretary for EVA Robotics & Mechanisms, Maintenance & Crew Systems Branch.  She previously worked for United Space Alliance as an Ops/Administrative Associate to Manager II of the Extravehicular, Robotics and Crew Systems Division;  church secretary; typist for newspaper; data processing operator for textile mill, credit union, and hospital; insurance clerk, transcript clerk, and graduation clerk at a university.

Jeanette is a native of Alabama, presently living in Baytown, Texas since 2003.  Her hobbies include reading, biking, cooking, traveling and enjoying family time.  She is married with three adult children.  Her professional interests include maintaining her proficiency in Microsoft Office applications, learning the latest technology and becoming the indispensible Virtual Assistant.

Bernice Woolsey, CPS - TreasurerBernice joined the NASA/Clear Lake Chapter of National Secretary Association (NSA) in 1974. She became a Charter member of Clear Lake / NASA Area IAAP Chapter in 1986. She has served as the CLNAC Treasurer since 1990 (that’s 21 years!) She has thoroughly enjoyed being an active participating member of the Clear Lake NASA Chapter and brings a wealth of knowledge and experience with her.

Bernice obtained a Bachelor’s in Business Administration in 1972 from the University of Houston–Central Campus and her Master’s in Accounting in 1979 from the University of Houston-Clear Lake Campus.

Bernice has been employed by Blackburn Marine Equipment Company for 43 years. She has been married to her husband, James, for 38 years and is currently enjoying semi-retirement in Canyon Lake, TX. She enjoys walking, swimming, camping and porch sitting. However, her favorite aspect of the outdoors is to watch the sun set and the moon rise.

Billie Hall, CPS - Director I

Billie is the Buyer for the Purchasing Office at the City of League City. She has worked for the City for 9 years and held the positions of Accounts Payable Specialist, Office Manager, and Buyer.

Billie did self-study to prepare for the CPS exam. She took the exam in November of 2006 and obtained her CPS designation. Billie decided that she should look for a Chapter to join so she visited the two chapters that are in her area and decided that the Clear Lake/NASA Chapter was the place she felt the most comfortable. She joined this chapter in March of 2008 and served as the Co-Chairman of the Hospitality Committee for the 2008-2009 year. She served as Awards Committee member 2008-2009 and Awards Chair during 2009-2010, Hospitality Chair during 2009-2010, Membership Committee member 2009-2010, Awards Chair 2010-2011. Billie will be serving this position again this year and hopefully mentoring someone to fill this rewarding role. She will serve as Director for the 2011-2012 year.

Billie attended three of the T-L Annual Meeting and Educational Forums. She has also had the privilege to attend one Educational Conference that was held in Denver, Colorado. She has recently sat for her CPPB exam.

Billie is “batching it” with her 81 year old father that keeps her on her toes and recently bought a house, you guessed it , next door to “dads”. She enjoys spending time with family and friends, especially with her heart, Tori, and her four legged baby, Lady Bug. Hobbies include dancing, riding motor cycles, gardening and baking.

September 17, 2011

10:30 a.m. - 2:30 p.m.

Spring Hill Suites, Seabrook, TX

IAAP Clear Lake NASA Area Chapter1st Annual New Member Orientation

AndShowcase

CLNAC Members are invited to showcase and sell their products at our New Member Orientation Event. If you sell Avon, Pampered Chef,

jewelry, gadgets, or goods, we have a great place to showcase and sell your items.

.We’re combining our new member orientation with a member

showcase giving you a chance to network with other members! We’ll have food, games, and lot’s of things to browse and shop while

we network and learn more about IAAP!

If you would like to sell your Avon, Pampered Chef, jewelry, candles, gadgets, or goods all we ask is that you set up your booth or table and donate a

door prize valued at $25.00 or greater to Clear Lake NASA

Area Chapter

We want to give our chapter members an opportunity to showcase and network with

other members all while learning more about IAAP and

the endless possibilities!

Scavenger Hunt

There is no obligation to purchase, just a great opportunity to network. This event is open to everyone, so

invite your friends to shop.

Fun Activities

Great Food

Networking

Learn About IAAP

Showcase & Sell

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To reserve a table, complete this form and return by email to:

Lorna DeArmond, CPS2011 – 2012 CLNAC Presidentlorna.g.dearmond@nasa.gov

New Member Orientation 10:30 am – 12:00 pm

Showcase12:00 pm – 2:30 pm

Name:

Table:List type of items you want to sell (example, Avon, Jewelry, Candles, Pampered Chef)

oTables provided by SpringHill Suites.

oNo glitter, no confetti, no loud music, no unaccompanied small children

oTables on a first come first serve basis

SpringHill Suites, 2120 NASA Parkway, Seabrook, TX 77586

http://www.marriott.com/hotels/travel/house-springhill-suites-houston-nasa-seabrook

/CLNAC and SpringHill Suites does not endorse any product nor guarantees any product

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MEMBERSHIP COMMITTEEMEMBERSHIP COMMITTEEFrances Jackson, CPS/CAPFrances Jackson, CPS/CAP

WELCOME NEW MEMBERS

Our chapter numbers 86 right now…and growing. Meet three of our newest members below. You can see our complete roster at our website in the member’s only section.

A very special New Member Orientation will be held September 17, 2011 at SpringHill Suites in Seabrook, 10:30 a.m. – 12:00 p.m. If you’re new to IAAP and want to learn about available opportunities in our association then this casual meeting is a must attend!  Enjoy a continental breakfast, lots of fun activities and door prizes.

Membership Enrollment Payment Plan

Did you know that your chapter has a Membership Enrollment Payment Plan where a prospective member, renewing member or reinstating member can make payments of the appropriate fees divided into 3 monthly payments to fund her membership? See Frances Jackson for a flyer with details or email fjackson@caprock.com.

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NEW MEMBERS

DONNA BOUDREAUX, CPS/CAP

Donna joins our chapter from the Medical Center Chapter where she was president several times, as well as serving as T-L Division president. Donna is an Operations Manager at UT MD Anderson Cancer Center where she has worked for 18 years. She supports the Executive Director and three Directors and her passion is mentoring. Donna is chairing our Executive Evening Event in October and is actively involved in our chapter’s work for the 2012 Texas-Louisiana Division Annual Meeting next May. Donna enjoys surprising people by getting things done quicker than they thought possible!

Donna and husband Jeff (married Jan 2011) live in Pearland. She has two daughters 24 and 28, a son 17, three grandsons 6, 3, and 6 months and one granddaughter age 5. Donna loves steak, classic rock music and watching ‘The Sound of Music’. She said, “personally I’m most proud of my career accomplishments such as being honored as one of the top 15 from a field of over 60 as a Distinguished Mentor Award Finalist.”

Donna is ready to get involved and make a difference in our chapter. Get to know her!

Clear Lake Connection Sep/Oct 2011 11

NANCY HALL-PECK

Nancy joined our chapter with President Lorna DeArmond as her sponsor.  Nancy owns Hallway Marketing in Friendswood.  She has over 25+ years of marketing and advertising experience and hopes to lend her knowledge to help build our chapter. Her passion is photography, art and design. Nancy is married to a ship captain and has a 26 year old daughter who recently graduated from University of Texas  with a degree in Film Making.  Nancy loves  Italian food and her favorite movie  is ‘Harvey’. Her favorite song is Angel by Sara MacGlahlan.  For fun she enjoys reading , drawing and traveling.   When asked what work she was most proud of Nancy said, “a marketing campaign that I produced for DePelchin Children’s Center where I helped raise over $35,000 in donations.”  Wow!   Nancy is already involved in the chapter, she currently serves as Chair of the Publicity and Media Committee, and  participates on other projects.    Way to go Nancy – jump in with both feet and get right to work! Take a moment to say hello  to Nancy and give her a warm welcome.

NEW MEMBERS

Clear Lake Connection Sep/Oct 2011 12

ANNA GALVAN Anna Galvan, sponsored by Rachael Venable, CAP, is a department assistant at Lyondellbasell Industries where she supports the Associate Director of Financial Shared Services. She loves coordinating travel and training courses for her team and plans to leverage her experience in Human Resources organizing large events to help our chapter. She is studying for her certification exam in November 2011! Anna and husband Thomas have two children, Joshua 22 and Alexandria 20. Her son is in the Navy stationed in Norfolk, Virginia and her daughter is a junior at Texas Christian University. She and Thomas have been married for 23 years and enjoy cooking classes, bible studies, book clubs, monthly dinners with family, and traveling. Her favorite food is Italian and favorite movie is the Twilight Series.

When asked about the most fun she had in the last year she said, “Road Trips to Austin and Dallas with my girl-pals. We had so much fun catching up and our first visit to Buccees’ was just amazing!”

Anna is proudest of her Associate Degree and the Outstanding Student Award in Accounting!

Just wait till she earns that IAAP CERTIFICATION! GO ANNA!

NEW MEMBERS

Clear Lake Connection Sep/Oct 2011 13

YOU CAN WIN FREE REGISTRATIONTO EFAM 2012 IN GRAPEVINE TX!

Clear Lake/NASA Chapter IAAP EFAM CONFERENCE REGISTRATION CONTEST is designed to encourage members to become Members of Excellence in the Pathways to Excellence IAAP program. The Contest is open to all members in good standing as of the date of the drawing who have completed, submitted and received their MEMBER OF EXCELLENCE confirmation.

For 2012, our chapter will pay the conference registration for TWO chapter Members of Excellence to the IAAP EFAM, July 22-25, 2012 in Grapevine, TX. The winners may stay in the chapter room at the Gaylord Texan Resort and Convention Center the nights of July 21, 22, 23, 24 and 25. Drawing will be held at the April 16 chapter meeting.

Go to http://pathways.iaap-hq.org to see how easy is to earn your Member of Excellence and have your name added to the drawing.

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Not a “Member of Excellence” yet?  Chances are you might be missing out on some exceptional perks!  You might be pleasantly surprised to see that you already qualify or that you are much closer to meeting the criteria than you think.  Take a few moments to view the information at the links provided.

IAAP Member of Excellence website Member Commitment Form Member of Excellence Validation Spreadsheet

Member of Excellence

Beginning July 2011, the wording of criterion 6 has changed, waiving the mandatory requirement for new members who joined in the current fiscal year. The criterion is still mandatory for renewing members.

Revisions and clarifications to the 2010-2011 criteria are identified by bold/underlined text.

IAAP Headquarters Membership Department reserves the right to request original documentation of criteria earned.

Revised Criteria as of July 1, 2011

A Member of Excellence will receive a certificate (first four years), Pathways to Excellence certificate cover, and Member of Excellence pin (the fifth year).

A Member of Excellence will attain a minimum of 8 of the following 11 criteria:

1.Hold a current IAAP Certification (i.e. CAP as prescribed by the new curriculum.)

2.Download the Member of Excellence Commitment form; sign and date the form

3.Actively participate in the IAAP web community forum discussions or write an article (minimum 200 words),and have it published in an IAAP publication (chapter, division, or international level.) Recommending another author’s article does not qualify.

4.Attend at least one professional educational workshop, seminar or conference (at least 60 minutes in length) and provide a short paragraph on how the training relates to your job or your role in IAAP. It can be an IAAP or non-IAAP workshop, seminar, or conference; however, it cannot be included in your calculations to meet the requirement of criterion #9.

5.Hold a degree, certificate or equivalent (a minimum of one year in length) from an accredited college or university or hold a Microsoft certification

6.Pay membership dues on or before anniversary date. This criterion is a mandatory requirement. This mandatory requirement will be waived in the case of new members joining IAAP in the current IAAP fiscal year who want to work towards becoming a Member of Excellence.

7.Serve as a chapter, division, or international officer, committee chair, or committee member; or serve as an RTF Trustee; or serve on a student chapter advisory board or the school’s advisory board for the office administration program.

8.Conduct a public presentation, program or training at least 60 minutes in length. (Note that the presentation does not need to qualify for recertification points).

9.Attend a minimum of eight (8) IAAP chapter, division or international sponsored meetings, programs or events (any combination.) These meetings, programs, or events cannot include an event used to meet the requirement of criterion #4.

10.Recruit at least one new member.

11.Integrate IAAP membership and involvement into annual performance plan or review.

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Stay connected, if you have recently moved or changed your e-mail address, send your new contact information to membership@iaap-hq.org.

Boxtops for Education We continue to accept Boxtops for Education coupons at our Board and Chapter monthly meetings. This ongoing project is easy, simply collect Boxtops coupons from participating products.  You will be amazed at all the products that offer box tops http://www.boxtops4education.com/earn/clip/Brands.aspx?WT.ac=UHP_PartProducts.

We collected over 1,000 coupons during our first drive, so let’skeep it going and snip those Boxtops for Education! The Community Service Committee will have a collection box at our monthly meetings.

KITWOM (Keep in Touch With Our Military)The Community Service Committee wants to continue tosupport our troops around the world.  So we are planninga postcard writing campaign during June and July.  This will give us the opportunity to thank these dedicated citizens for protecting us and our democratic way of life.  We’ll set up a table at the July meeting with postcards and pens so that members can take time to send greetings.  We will also be collecting items for care packages. Participation is voluntary.  The Community Service Committee will have a box for donations at our July 18 meeting.

DOOR PRIZES: Help fill our baskets! There is an ample supply of baskets. But we are in need of ITEMS to place in our baskets. If you have new or unused office supplies, decorations, Thanksgiving wares, jewelry, etc. you would like to donate, please see Billie Hall.

Member support is needed to manage this committee. If you could assist with announcements, presentations, articles, please contact Billie Hall regarding the benefits of working with this committee.

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Canned goods - Don’t forget to bring canned goods to Chapter Meetings now through November.  We will collect and deliver all items to local food pantries for those families who need a helping hand.  Contact Donna Rodgers or Rachael Venable if you would like to volunteer for a community service project and visit our webpage for list of upcoming events.

Please note…

All correspondence, job postings

and/or distribution updates should now

be directed to Lorna DeArmond at

lorna.g.dearmond@nasa.gov  

NowHiring!

NewUpdate!

17Clear Lake Connection Sep/Oct 2011

COMMUNITY SERVICE

Member Jackie Almanza recently welcomed son, Jacob.

He was 7 lbs. 12 oz. and 19 inches.

Clear Lake Connection Sep/Oct 2011 18

Effective at our August 15, 2011 Chapter Meeting, theClear Lake NASA Area Chapter implemented a newprogram,the Chapter Meeting Pass. The purpose of theprogram is to distribute Avery Dennison training funds to itsentire membership.Each month two Chapter MeetingPasses will be given away as door prizes. August Meeting Winners:Angela Carrizales (left) Workforce Solutions Recruiter andour Speaker for the month. Thama McGregor (right) SelahFinancial Services and a first time attendee at our meeting. History:In early January the CLNAC submitted the Avery Great Results Chapter Achievement Awards Application. Kellen Clark, CPS/CAP chaired the committee along with input from the entire board. Well, we won the Avery Great Results Chapter and Division Achievement Awards Chapter with 40+members Honorable Mention Award. If you attended our APW event in April then you witnessed Avery making the formal announcement to the chapter and presented us with a mock check. I am happy to report that last month while attending the 2011 Educational Forum & Annual Meeting in Montreal and at the Avery Chapter and Division Achievement Awards Presentation I had the honor of picking up our $500 award check. So what do we plan to do with this money? Since this award is to be utilized for educational training of our chapter members; and we all know we couldn’t possibly hold a seminar for our entire chapter with $500, the CLNAC BOD decided to distribute the funds throughout the coming year. So for the next year at each of our meetings we will give away two Chapter Passes. What this means is that every member or guest at our meetings will have the ability to win a chapter pass for the next month. The Chapter Pass entitles the recipient to a meal and training program at no charge.

In order to effectively manage this program we have a few guidelines:•RSVP as usual and by the normal deadline (Thursday prior to Meeting). Select “pay at the door” option and in the comment section type in “Chapter Pass Awardee”.•Before you leave the meeting, complete the information card and return to Ymelda.•To effectively manage this program, this certificate will expire in one month.•You may give the pass to someone, however to maximize the intent of the program it should be a member or a potential member. If your intent is to attend next month, then invite a friend. This is a win-win program for everyone and we want to see this reach its fullest potential by encouraging attendance and new memberships. If you need further clarification, please contact Ymelda Calvillo at Ymelda.calvillo@-usa-spaceops.com .

CLNAC & Avery Chapter Meeting Pass

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Launch DatesLaunch DatesSeptember 17CLNAC New Member Orientation SpringHill SuitesSee pages 9 - 11 for detailed information and registration

September 19CLNAC Meeting Hilton Garden Inn – Banquet Room“Getting Organized” by Dale Osberg, Avery-DennisonSee page 20 for detailed information

October 3CLNAC Board Meeting Hilton Garden Inn – Austin BoardroomOpen to all members. NOTE: may be used for Member of Excellence #9 – attend a minimum of 8 meetings.

October 9 - 12Professional Education Conference (PEC) Sheraton San Diego Hotel & MarinaSee page 26 for detailed information

October 17CLNAC Meeting Hilton Garden Inn – Banquet Room25th Anniversary of CLNAC and Executive Recognition Event“MS Word 2010 Tips” by Kate Skol, owner CompuTrainSee page 23 for detailed information

November 4Clear Lake Connection newsletter submissions deadline for Nov/Dec 2011 issue. Submissions may be sent via e-mail to i.simmons@sbcglobal.net

November 7CLNAC Board Meeting Hilton Garden Inn – Austin BoardroomOpen to all members. NOTE: may be used for Member of Excellence #9 – attend a minimum of 8 meetings.

November 14CLNAC Meeting Hilton Garden Inn – Banquet Room“What are You Missing in Microsfot Office Excel 2007?” by Tina Wiggins, T-L Division President-Elect

December 12CLNAC Holiday Party Hilton Garden Inn – food, drinks and annual white elephant gift exchange

Please visit our website for more information. www.iaap-clnac.org 21Clear Lake Connection Sep/Oct 2011

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QUALIFICATIONS: In order to qualify for nominations of this award, executives must be: An executive to a Clear Lake NASA Area Chapter member who has been in good standing for at least one year prior to the nomination deadline. Nominated on an official nomination form. Located on Clear Lake NASA Area Chapter Web Resources Page  EXECUTIVE ELIGIBILITY: The executives of the current Clear Lake NASA Area Chapter President and members of the current Selection Committee are not eligible to receive this award. NOMINATIONS: A nomination form will be available to all members. Each member can nominate only one executive. Nomination forms could be submitted via email or regular mail to the Selection Committee prior to the deadline date. Nominations not properly completed and received by the deadline will be disqualified and will not count as an official nomination.  

Deadline to Submit Nomination

September 15, 2011

Please email completed form to Donna Boudreaux CPS/CAP at dboudreaux@mdanderson.orgor Mail to: Donna Boudreaux CPS/CAP6501 Lauren LanePearland, Texas 77584

October 16 – National Bosses DayIn honor of National Bosses Day on October 16th we want to extend our appreciation for the support and encouragement your boss provides to you for your IAAP membership and professional development.

Nominate your executive for our first Executive of the Year Award.

We’ll give them a plaque and certificate at our October Meeting and recognize them for supporting IAAP Clear Lake NASA Area Chapter.

With their support we’ll continue our success.

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1. What ratings will be available from IAAP? IAAP is moving from a two rating system to a one rating system, with areas of specialty. The base rating will be Certified Administrative Professional, the CAP rating. We will also offer a specialty in Organizational Management, the OM.

2. When is this change effective? November 2011.

3. How will this change affect me if I am currently certified? After November 2011, all active CPS ratings will be changed to CAP, and all active CAP ratings will be changed to CAP-OM.

4. Will the exam format change? Yes, the new CAP exam will become a one-part exam, testing similar material to our current three-part exam. The OM exam will also be a one-part exam, testing similar material to the current Part 4 of the CAP exam.

5. Will additional specialty areas also be offered? Yes, in the future, there could be a specialty in technology and software, or in medical administration, and more. At least one year’s advance notice will be given prior to each specialty designation being available.

6. When will the Certification Review Guide be updated? Both the CAP Exam Guide and the Organizational Management Specialty Exam Guide are available now.

7. Will review materials be available for the new November 2011 exams? Metcalf Educational Services target date for new review materials is April 2011. Prentice Hall will not be publishing materials for the new exams. Please keep in mind, the IAAP certification exams are not written from the review materials. The exams are written from the college texts listed in the Certification Review Guide. The review materials are intended as an aid to review something you already know, and are not intended to teach everything that is on the exams.

8. Who will be eligible to take the new CAP exam? Applicants with no college degree will need four years of verified administrative experience; applicants with an associate degree will need three years of verified administrative experience; and, applicants with a bachelor’s degree will need two years of verified experience. All experience must be within the past fifteen years, and must include twelve months continuous with one employer within the past five years. All experience requirements must be met prior to applying for approval to take the CAP exam.

Additional information located at http://www.iaap-hq.org/certification/changes-faq

IAAP CERTIFICATION CHANGES IAAP CERTIFICATION CHANGES EFFECTIVE NOVEMBER 2011EFFECTIVE NOVEMBER 2011

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2011-2012 International Board Installed

President: Tamra Goodall CPS/CAPPresident-Elect: Karlena Rannals CPS/CAPVice President: Judith Yannarelli, CPS/CAPSecretary: Antoinette Smith CPS/CAPTreasurer: Wendy Melby, CPS/CAP

District Directors:Canada District: Lina VegliaNortheast District: Bianca M. ConstanceNorthwest District: Kristi Rotvold, CPS/CAPSoutheast District: Doris Goode, CPS/CAPSouthwest District: Dortha Gray, CPS/CAPGreat Lakes District: Tammy Pierce, CPS/CAP

Affiliate Representative: Leanne M. Fisher, GradCert Bus, JP

31Clear Lake Connection Sep/Oct 2011

An Evening of Wit and Wisdom

September 1, 2011

CLNAC President, Lorna DeArmond, CPS, President-Elect, Rachael Venable, CAP and Certification Chair, Kellen Clark, CPS/CAP were invited to attend a private benefit at The Houston Club honoring World War II Veteran Sergeant Harold Utsler hosted by Sir Winston Churchill's great-grandson, Jonathan Churchill-Sandys. During the second World War, Sergeant Harold Utsler ran 50 death defying missions over Europe as a top turret gunner and flight engineer on a B-24 bomber crew. "When the war broke out, I wanted to enlist, my country needed me" said Utsler in the interview with Jonathan Churchill-Sandys.

Jonathan is the great-grandson of Britain's wartime Prime Minister Sir Winston Churchill and an internationally recognized speaker and freelance journalist. Jonathan and his wife Sara manage the International Churchill Foundation, an educationally based organization dedicated to the promotion of Sir Winston Churchill's morals, life lessons and leadership skills in combination with the preservation of history.

Rachael accompanied by her father, Jim Martin, a retired aerospace engineer and passionate Churchill admirer, Kellen and I met in downtown Houston and walked two blocks to The Houston Club located on Rusk Street. The Houston Club has been a gathering place for the city's business, financial, cultural and civic leaders since 1894 and is Houston's first and finest private club.

The evening began with champagne toasts to Her Majesty Queen Elizabeth II, Democracy and Freedom, and those who gave their service to wars on our behalf. Then a minute of silence was observed in memory of those who have fallen in service to their country, followed by the American National Anthem beautifully sung by, Jonathans wife, Sara Churchill-Sandys.

The program began with Jonathan interviewing Sergeant Harold Utlser who is 90 years old and has outlived most everyone in his family. He became homeless after a family dispute over who would take care of him and they drove him to Hobby Airport and left him there. Compassionate citizens from US Vets, a non-profit organization dedicated to reaching out to veterans rescued him and helped get into permanent affordable housing. A frail and small man, Sergeant Utlser described memorable events of WWII and how US intelligence was unable to warn them against approaching German forces in Poland. He spoke of how important respect was during the 1940's and believes there is a lack of it in today's generation. He blamed it on politicians who he deemed quite unworthy of the great sacrifice his generation made for our freedom.

Pictured from left to right: Rachael Venable, Lorna DeArmond and Kellen Clark

Jonathan Churchill-Sandys then addressed the audience by saying his great-grandfather Sir Winston Churchill would have adamantly opposed any law that banned smoking in public. Churchill acquired a taste for Cuban cigars in 1895 which he smoked the rest of his life. Sir Winston Churchill's wit and wisdom is internationally known, his word and leadership example continue to be an inspiration to world leaders today. At a time when Britain, Europe and the rest of the free world faced their most dangerous hour, Churchill rose above the scared populous and promised victory from the ashes of defeat. "We shall not flog or fail. We shall go on to the end. We shall fight in France, we shall fight on the seas and oceans, we shall fight with growing confidence and growing strength in the air. We shall defend our island, whatever the cost may be. We shall fight on the beaches, we shall fight on the landing-grounds, we shall fight in the fields and in the streets, we shall fight in the hills. We shall never surrender!"

—House of Commons, 4 June 1940, following the evacuation of British and French armies from Dunkirkas the German tide swept through France.

It would be hard to recount all the stories we heard, but Jonathan Churchill-Sandys did an excellent job of describing leadership qualities combined with stories and famous quotes of his great grandfather. Qualities such as morals and values, respect, loyalty and courage. He described the relationship between Churchill and Her Majesty Queen Elizabeth II who he had known since she was two years old and described the friendship between Churchill and Franklin D. Roosevelt. He talked about how Churchill overcame a speech impediment.

Jonathan went on to say his great-grandfather was a great leader in part due to his great grandmother Clementine and he continued to share famous quotes and funny stories of his grandfather in concert with leadership qualities. The evening ended with a silent auction and Rachael was successful in winning a bronze bust of Sir Winston Churchill. Jonathan posed for pictures with us and we left with a patriotic sense of admiration for one of the world's greatest leaders - Sir Winston Churchill.

You'll get a chance to hear Jonathan Churchill-Sandys, he is scheduled to speak at our Clear Lake NASA Area Chapter meeting in February 2012. He has a talent for mixing wit and wisdom while teaching leadership skills. You won't want to miss this very special moment as Jonathan shares the legacy of Sir Winston Churchill's most famous quotes combined into a lesson on leadership.

Written by: Lorna DeArmond

Pictured from left to right:Lorna DeArmond and Jonathan Churchill-Sandys

An Evening of Wit and Wisdom (continued)

33Clear Lake Connection Sep/Oct 2011

Would You Endure a Bad Boss?

It’s often said that the people you work with can make or break a job, but could you tolerate a bad manager? In a survey by OfficeTeam, 46 percent of employees said they’ve worked for an unreasonable boss. Of those individuals, 59 percent said they stayed put and either tried to deal with the issue or suffered through the torment.

What can you do if you have a difficult boss? Following are different types of challenging bosses and how you might handle each one:

The micromanager has trouble delegating tasks. This boss looks over your shoulder to make sure you complete a project exactly as told.

Coping strategy: Trust is usually the issue here, so make sure you build it. Meet all deadlines, pay attention to details and keep your supervisor apprised of all the steps you've taken to ensure quality work.

The poor communicator provides little or no direction. Your assignments often have to be completed at the last minute or redone because goals and deadlines weren't clearly explained.

Coping strategy: At the outset of a project, ask for any information your boss has not yet provided. Diplomatically point out that it’s critical to have these details up front to ensure you meet his or her expectations. Seek clarification when confused and arrange regular check-ins.

The bully wants to do things his or her way, or no way at all. Bosses like this also tend to be gruff with others and easily frustrated.

Coping strategy: Stand up for yourself. The next time your supervisor shoots down your proposal, for example, calmly explain your rationale. Often, this type of manager will relent when presented with a voice of reason.

The saboteur undermines the efforts of others and rarely recognizes individuals for a job well done. This supervisor takes credit for employees' ideas but places blame on others when projects go awry.

Coping strategy: Your job is to make your manager look good, but not at the expense of your own career advancement. Ensure your contributions are visible to others, including those above your boss in the organization, if possible. Keep track of your past projects and all communication with your supervisor, in case you ever need to defend your work ethic to senior management.

The mixed bag is always a surprise. This manager's moods are unpredictable: He or she may confide in you one day and turn a cold shoulder the next.

Coping strategy: Try not to take this kind of disposition personally. Stay calm and composed. When this supervisor is on edge, try to limit communication to urgent matters.

You’re likely to encounter various work styles during your career. By making an effort to understand each other, even people with different work styles can coexist in a productive and peaceful workplace.

A few LIPSTICK LESSONS from

“Your Face Isn’t Finished Until Your Lipstick Is On”•Prince Charming is not coming, and if he does you’ll have to share his attention with the horse.•We need to support, rather than sabotage, each other.•You have natural gifts of collaboration and teamwork; look for opportunities to use them.•It’s OK if you don’t put your underwear on first.•You only know what you know, and you evaluate all of life through that frame.•Reframe your reality if you don’t like the view from your frame of reference, it’s time to.•You can ask for what you want. You don’t have to wait for others to give you permission.•Commit to improving your skills and surround yourself with others who encourage you to grow.•Find your passion, follow your heart, and reframe your worth.• Life is unpredictable; decide what direction you want to steer your life.•You can never move forward if you spend all your time fearing failure or rejection.•Just for today, do not worry.•Identify and face your fears. They probably are not as scary as you think.•Follow the desires of your heart; you may be surprised where they take you!• Life is full of obstacles; when you encounter one you can choose to fall apart or figure out a way to overcome it.•Avoid substituting tears for a more appropriate response to your emotions, such as assertively confronting whatever it is that is frustrating you.•You will cry for no apparent reason. If you are at work and feel the tears coming on, excuse your-self until you are composed.•Use your Sizzle to gather your courage and you will feel more powerful.

It is possible to live an empowered life of fulfillment and success …in your shade and on your terms.

Shared with permission from Monica Cornetti35Clear Lake Connection

Sep/Oct 2011

AVOIDING PRESENTATION BLOOPERSBy Peggy Morrow

Whether you are making a presentation to one person or many, there are a host of mistakes you can make. In my twenty-eight years in the speaking business, I have seen many mistakes. Here are three of my favorite presentation bloopers. Avoid them in your next presentation. 1.A weak opening. No, you don't have to have a joke as an opening, but it must be something that catches people's attention. It can be a thought-provoking quote, a story or question, statistic or a simple statement of fact. "For every complaining customer you have, there are 26 others who are also dissatisfied but are not complaining," is one I use when speaking about dealing with complaining customers.      

2.A joke is fine, too, but you must tell it extremely well and it must be related to the topic of the presentation. It can't be just a funny joke. And remember what George Jessel said about speeches: "If you haven't struck oil in three minutes, stop boring!" In general, you have less than a minute to convince people that you have something interesting to say.

3.Killer fillers. Fillers are what we say when we're thinking of what we will say next. They are called vocal pauses and usually come out sounding like "um," "ahh," "okay," and "well." Vocal pauses will distract your audience from your presentation. I remember seeing a very learned professor on television. His credentials were quite impressive, but he linked every sentence together with "ahh." It was so distracting that I started counting his vocal pauses instead of listening to what he had to say. After I got to 100, I shut the TV off - I couldn't take any more.    

4.Negative body language. The way we present ourselves when speaking is critical. After all, over half of our communication is non-verbal. So if you wring your hands, juggle the change in your pockets, keep your arms to the side or use your hands too much, the audience will soon get a negative impression of your whole presentation. Body language can either add to or distract from your presentation.

      Use your hands to make natural gestures, just as you do in normal conversation; only make them broader if you are speaking to a larger audience. Small gestures appear tentative and uncertain when you're in front of a group. Keep your arms above your waist and avoid the "figleaf" position where you clasp your hands in front of you. It looks defensive and gives the impression that you lack confidence. And don't point your finger at the audience. Instead, use an open palm held up to the ceiling. So the next time you have to make a presentation, avoid these bloopers.

Contact me when you need a speaker for keynotes, breakouts or training in customer service, team development or communication/interpersonal skills. peggy@peggymorrow.com 281-280-8190 1-800-375-1982. And check my website for

more information and lots of other free articles and a customer service quiz. www.peggymorrow.com

36Clear Lake Connection Sep/Oct 2011

Birthdays

Rita Boyer Sep 2Catherine Finley Sep 8Deborah Murphree Sep 11Tonia McDaniel Sep 13Lorna DeArmond Sep 15Rita Wohrle Sep 21Toni Yeager Sep 22Donna Rodgers Sep 27Jeanette Smith Sep 27Charlene Brightwell Oct 4Billie Hall Oct 5Jackie Almanza Oct 8Glenda Faulkner Oct 9Dale Pearson Oct 17Lisa GarciaOct 20Karan Barrera Oct 31

Anniversaries

Tami Barbour Sep 1996 15 yrsDale Pearson Sep 2002 9 yrsBillie Hall Oct 2005 6 yrsLorine Daniels Sep 2006 5 yrsSusan Gist Sep 2006 5 yrsJennifer Rodriguez Sep 2006 5 yrsKellen Clark Oct 2007 4 yrsSophia Pichoff Oct 2007 4 yrsRene Wilkerson Oct 2009 2 yrs

Scan this barcode to accessIAAP Clear Lake NASA Area

Chapter Webpage

Gateway IntoThe Digital World

CLNAC President-Elect Rachael Venable, CAP discovered a new technology using free Avery Dennison software and square labels to design a barcode. Using a barcode scanner available on most smart phones (free downloaded app) you scan the barcode below to connect digitally to the CLNAC Webpage

Look for this barcode on our printed brochures and newsletters.

Be sure to catch Avery Dennison Specialist Dale Osberg on September 19, 2011. He will present “Getting Organized”. Dale always brings great tips to help us in our work and at home.

Visit Avery.com to learn more on how to create your own barcode using Avery TrueBlock® Technology.

37Clear Lake Connection Sep/Oct 2011

Something to think about…

"It doesn't matter if a million people tell you what you can't do, or if ten million tell you no. If you get one yes from God that's all you need."

-Tyler Perry

The Clear Lake Connection is published bi-monthly by Irene Dillon, CPS/CAP and Carrol Cribbs, CPS.

Submissions may be sent via e-mail to i.simmons@sbcglobal.net and Carrol.Cribbs@leaguecity.com

Nov/Dec issue deadline: Friday, Nov. 4, 2011Nov/Dec issue deadline: Friday, Nov. 4, 2011

Websites: www.iaap-hq.orgIAAP Headquarterswww.iaap-txla.orgIAAP Texas-Louisiana Divisionwww.iaap-clnac.orgIAAP Clear Lake/NASA Area Chapter

Prayer Request: Healing for Natasha Spradley, daughter-in-law of Michelle Spradley

38Clear Lake Connection Sep/Oct 2011