C.L.A.I.M. IMPLEMENTATION MODEL

Created by Tom Curtis 2010-2011Blog: www.onimproving.blogspot.comOther presentation on www.slideshare.net Under Onimproving Email: ideamerchants@gmail.comAll pictures taken by Author

INTRODUCTION

This is a simple model to be used for improvement introduction and implementation. The goal of this slide set is

to help us think through this model and its elements to improve our rollouts and change efforts. We often forget or skip the first and last steps of this process, to prepare and to maintain. Doing them well will help our improvement stick and allow us move on to the next improvement that we need to make. I invite you to review and incorporate to

help your change efforts. --Tom Curtis

CLAIM IMPLEMENTATION MODEL

• Clean up for the New System

• Layout the New System

• Apply the New System

• Improve the New System

• Maintain the New System

CLAIM model

CLEAN UP FOR THE NEW SYSTEM

• Walk the current process

• Review current documentation

• Assess what is required to bring new

• Prepare the environment for new

• Set expectations for change

WRAPS

LAYOUT THE NEW SYSTEM

• Map the new system

• Assign roles, activities, & audits

• Develop the standards & reporting

• Entrench through training

MADE

APPLY THE NEW SYSTEM

• Begin using

• Audit to ensure standard is followed

• Retrain as needed

• Document lessons

BARD

IMPROVE THE NEW SYSTEM

• Find improvement opportunities

• Review opportunities

• Approve opportunities

• Make changes

• Ensure update of documentation and retraining take place

FRAME

MAINTAIN THE NEW SYSTEM

• Follow the documentation

• Audit as planned

• Continue to improve

• Evaluate periodically

FACE