Citytrakker handbook 2.19 v1

Content pageContact Page

Introduction Page 2

Citytrakker keypad and external buttons layout Page 3

Screen Features Page 4

Status of the Citytrakker Page 5

Citysprint standard job process including waiting time at collection address and delivery Page 6

Citysprint Multi drop process including waiting time at collection address and delivery Page 9

Wait and Return job process Page 10

Manifest job process Page 11

Pre-manifest job process expection Page 13

Shut down Page 15

Startup Page 15

Restarting your CityTrakker Page 16

Messaging Page 17

Make phone call Page 18

Job acceptance and refusal process Page 19

You will be issued with the following package of equipmentCT2 Unit (MC55) or CT3 Unit (MC75)

Vehicle cradle with 12 volt charging lead

12 volt home charge adaptor

Looking after the CitytrakkerPlease do not personalise or deface the Citytrakker

Use a soft cloth clean the screen and do not use solents

Never use a pen, keys or other sharp objects on the surface of the screen

Page 1

INTRODUCTION

CityTrakker

• The CityTrakkers are the primary means of communication with the couriers.

• It enables CitySprint staff and customers to track every step of each job and the actual position of the courier.

• In addition, the couriers can call controllers free of charge (London only).

• There is a weekly charge for the CityTrakker units which is included the the basic Courier Packs.

• Couriers who do not want to be charged for units when they are not working should return the unit to the ServiceCentre/ CityTrakker Dept.

• CityTrakker is a sophisticated and expensive tool, couriers should take great care of their unit and ensure that it is not left unattended.

• Couriers are responsible for any damage to or loss of their CityTrakkers.

CityTrakker 0207 880 1137 Dave C, Lamar

Please make a note of this number in your mobiles

Availability and subcontracting

If the Courier is not available to undertake any CitySprint deliveries the Courier should inform its ServiceCentre. If the Courier is not be active for 5 days

or more, the Courier should return the FULL CITYTRAKKER KIT to its local ServiceCentre. If the Courier fails to return the FULL CITYTRAKKER KIT

the Courier will be liable for an administrative charge.

Proof of delivery and paperwork

A proof of delivery (POD) is required for every delivery. This is normally done by the Courier entering the delivery details and the recipient signing for receipt

on the CityTrakker screen. Where a Courier is not using a CityTrakker, the POD should be noted on a CitySprint day sheet or journey specific paperwork.

All PODs noted on paper should be called into the controller so that the recipients’ name can be entered onto the system. In all cases where it is

not possible to get a POD, a controller should be contacted to confirm if the delivery can be left without a POD. All paperwork should be handed into

the Courier’s local ServiceCentre daily. All Couriers should carry a supply of “We called when you were out” cards in case they are required.

Journey details changes, amendments

Details of journeys will be sent to Couriers via a CityTrakker. If the journey details differ from the original instructions in any way, the

controller should be contacted so that the system can be amended.

On occasions, Couriers may be asked to wait as a collection is not ready or the recipient is not instantly on hand to receive the delivery. Under some circumstances,

if the Courier is kept waiting for longer than 10 minutes, the client can be charged for this time. Such waiting time must always be authorised by the controller

and must be signed for by the client or recipient. Waiting time is noted on the CityTrakker.

MC75 KEYPAD AND EXTERNAL BUTTONS LAYOUT

Not getting sound

Check the bottom taskbar in the middle, you should a see blue triangle with a red cross on it, this means it must be disabled. To enable it just hold "Title Bar"

down for 3 seconds then select "Enable Speaker"

MC55 KEYPAD AND EXTERNAL BUTTONS LAYOUT

Can I Lock Screen

To enable it, just hold the "Title Bar" down for 3 seconds then select "Lock Screen"

Important!

Please do not allow the battery to become low; this will affect the connectivity

Using your Citytrakker efficiently and quickly will maximise your income

NETWORK STATUS

NETWORK STATUS

Screen Features

All Active Jobs have colour coded backgrounds to indicate the status of the job.

Every job must be completed in the POD screen with a signature, apart

from a cancelled job. Diagram A Title Bar

EITHER CANCELLED OR AMENDED JOB YELLOW:

NEW JOB RED: New job has arrived, needs to be opened within 10 mins

VIEW JOB BLUE: Job details have been viewed

COLLECTED JOB GREEN: Job has been collected, but not completed

EXCEPTION JOB: job which has Manifest or Stop exception

Important!

Jobs time out in 10 minutes on your screen if they are not accepted

If touched for 1/2 second If held down for 3 seconds

Diagam B an option to calibrate the a unique menu will

Memory Card Error Icon Status Bar / Bottom Task Bar screen appear

Charging Icons Speak to CityTrakker Dept

indicates that the battery [Page 2]

is charging

GPS Icons

Speaker Muted

GPRS Icons

Connection to the New Message

Network Please look at [Page 17] If touched for 1/2 second If held down for 3 seconds

a keyboard will show meter screen will show

touched for another 1/2 second

to remove the keyboard

Status of CityTrakker

CityTrakker is working fine. This is the icon that should be displayed most of the time

GPRS Registration Icon

Blue is the ideal state

GPS Connection Icon

GPRS connection is established

If these icons are missing, turn red or have a red cross on them, please restart your CityTrakker [Page 16]

If controllers cannot see you on the fleetmapper, then the first thing to check is that your CityTrakker is working

GPS Icon

CityTrakker unit is receiving valid date from GPS unit

OR

GPS Icon

Unable to pickup a GPS position, might need to be outside for it to turn green like above icon, if not, restart your CityTrakker [Page 16]

If you still experience difficulties with the performance of your CityTrakker, please contact CityTrakker Dept for assistance

Please contact the Citytakker Dept for assistance

Memory Card Error Icon

This means that while this icon is showing on your screen some system settings will fail and this could lead to loss of information and

could prevent you from doing a job efficiently. If this icon is appearing on your screen, please contact the CityTrakker Dept.

CITYSPRINT STANDARD JOB PROCESS INCLUDING WAITING TIME AT COLLECTION ADDRESS.

ONLY ENTER WAITING TIME IF APPLICABLE.

1 2 3 4 5

SELECT 'SIGN ON' WAIT FOR A JOB ACCEPT RED JOB BY SELECT 'ARRIVED AT' SELECT A 'POB'

TO START TO ARRIVE DOUBLE TOUCHING AT PICKUP ADDRESS

Call in "available for work"

6 7 8 9 10

WAITING WAITING WAITING

TIME TIME TIME

TYPE FULL NAME IN SELECT ACTION ICON SELECT 'SIGNATURE' CAPTURE A SELECT 'ACCEPT'

TAP THE STATUS BAR TO ADD WAIT TIME SIGNATURE

IF NEEDED

11 12 13 14 15

BACK TO

ACTIVE

JOBS

DOUBLE TOUCH ON SELECT 'ARRIVED AT' SELECT 'POD/POB' TYPE FULL NAME IN CAPTURE A SIGNATURE

THE STOP ADDRESS AT STOP ADDRESS TAP THE STATUS BAR FOR THE PACKAGE

Call in "Good on Board" SELECT 'SIGNATURE' SELECT 'ACCEPT'

or "let them know of any amendments" TO COMPLETE

Call in "Empty"

W/R (Wait and Return Job)

Address If this box has W/R, it mean Wait and Return Job

Display address on full screen A1 to Pc line

Booking

Most jobs are present jobs need to be done ASAP

Del (Delivery)

This might have time of delivery, otherwise ASAP

Pick up

Scheduled arrival time, latest arrival time

Arrived At

Instr (Instruction) Only select this when you have arrived on site, this

Display instruction on full screen locks / records your location and time

Stop List

Show you the destination for this job

when you no longer need to look at the destination press

collection details to bring you back to collection

details

BACK

If another job is allocated to you, by selecting

back button, this will take you back to

ACTIVE JOBS Active job screen [screen 2]

If another job is allocated to you, by selecting

Active job button, this will take you back to

Active job screen [screen 2]

Press this button when you are ready to start work, no need for password or username

This buttons let you look at your old jobs

After successfully logging on you see the Active Job screen [screen2], this is when new jobs will be listed

Important!

Make sure you have two blue icons on the bottom left side of the screen. This can take a couple of minutes, so please be patient, if the citytrakker has been restarted

or switched on

This logs you off the system and make you unavailable for work

When you take a break, inform controller, when you back on circuit

Finished, the controller will try to allocate you a job going in that direction if there is one available

Viewing the Collection details

When you enter the Collection details screen [screen 4], the Job number, full address, CT [contact] Instr [Instruction], are displayed. There is a scroll bar on the right

hand side of the instruction box. Remember to use this to look at all the details for the job, as there may be specials instructions

Only select this when you have arrived on site, this locked your location and time

If another job is allocated to you, by selecting Active job button, this will take you back to Active job screen [screen 2]

Show you the destination for this job [screen 11], when you no longer need to look at the destination press

collection details to bring you back to collection details [screen 5]

COA (Cancellation On Arrival), Inform Control and get to POD screen [screen14] and enter recipients name as COA, signature COA

(Package On Board) press POB once you package is on board.

Jobs which are over time 10 mins, will incur waiting time

Example

Arrived at 1pm pick up at 1:10pm no waiting time, customer will NOT be asked to sign for POB,

Arrived at 1pm pick up at 1:30pm 30mins waiting time, customer will be asked to sign for this [screen 6]

Arrived at 1pm pick up at 1:15pm 15mins waiting time, customer will be asked to sign for this [screen 6]

STOP Inform control with your Callsign and statement "Goods on board", this would be a good time to inform control of any amendments e.g.

more items / correction on job details

(Proof Of Delivery/Package on Board)

Always enter Full name of the customer, and also the amount of items that you are delivering , at this location

Signature page the customer should sign on the large area of the screen, the small area can be used to make notes

of the number of package delivered

Make sure you end up on Active Jobs screen rather than the Completed Jobs screen, as it it not an action, only a link to another screen

SIGNATURE

NOTE number of packages

CITYSPRINT STANDARD MULTI DROP JOB PROCESS

1 2 3 4 5

DOUBLE TOUCH ON SELECT 'ACKNOWLEDGE' DOUBLE TOUCH ON SELECT 'ARRIVED AT' SELECT 'POD/POB'

THE 2ND STOP ADDRESS SELECT 'STOP LIST' THE 1ST STOP ADDRESS AT STOP ADDRESS

Call in "Good on Board"

6 7 8 9 10

ENTER RECIPIENTS CAPTURE A DOUBLE TOUCH ON SELECT 'ARRIVED AT' SELECT 'POD/POB'

FULL NAME SIGNATURE THE FINAL ADDRESS AT STOP ADDRESS

SELECT 'SIGNATURE' SELECT 'ACCEPT' Call in "…. Ongoing to….."

11 12

Important !

On Multi Drop, the sequence of delivery is from top to bottom as show on the

[Screen1, 2, 3]e.g Waterhouse 1, then Wesley House 2

If unsure in what order to process multi drop please contact controller for

further instruction

ENTER RECIPIENTS CAPTURE A SIGNATURE Call in "Empty"

FULL NAME FOR THE PACKAGE

SELECT 'SIGNATURE' SELECT 'ACCEPT'

TO COMPLETE

WAIT AND RETURN JOB PROCESS

1 2 3 4 5

WAITING WAITING

TIME TIME

ACCEPT RED JOB BY SELECT 'ARRIVED AT' SELECT A 'POB' TYPE FULL NAME IN SELECT ACTION ICON

DOUBLE TOUCHING AT PICKUP ADDRESS TAP THE STATUS BAR TO ADD WAIT TIME

IF NEEDED

6 7 8 9 10

WAITING

TIME

SELECT CAPTURE A SELECT 'ACCEPT' DOUBLE TOUCH ON SELECT 'ARRIVED AT'

SIGNATURE' SIGNATURE THE STOP ADDRESS AT STOP ADDRESS

11 12 13 14 15

BACK TO

ACTIVE

JOBS

SELECT 'POD' TYPE FULL NAME IN CAPTURE A SIGNATURE RETURN TO SENDER TYPE FULL NAME IN

TAP THE STATUS BAR FOR THE PACKAGE SELECT 'POD' TAP THE STATUS BAR

SELECT 'SIGNATURE' SELECT 'ACCEPT' Call in "Good on Board" CAPTURE A SIGNATURE

TO COMPLETE or let them know of any FOR THE PACKAGE

amendments SELECT 'ACCEPT'

MANIFEST JOB PROCESS

1 2 3 4 5

SELECT 'ARRIVED AT' SELECT 'MANIFEST' ARE YOU ABLE TO USE YELLOW BUTTON SELECT 'BACK'

AT PICKUP ADDRESS COLLECT / DELIVER ? TO SCAN PACKAGE

6 7 8 9 10

SELECT 'POB' TYPE FULL NAME IN SELECT ACTION ICON SELECT 'SIGNATURE' GET SIGNATURE

TAP THE STATUS BAR TO ADD WAIT TIME

IF NEEDED

11 12 0 13 14 15

SELECT 'ACCEPT' DOUBLE TOUCH ON SELECT 'ARRIVED AT' SELECT 'MANIFEST' ARE YOU ABLE TO

THE STOP ADDRESS COLLECT / DELIVER ?

16 17 18 19 20

USE YELLOW BUTTON SELECT 'BACK' SELECT 'POD/POB' TYPE FULL NAME IN CAPTURE A

TO SCAN PACKAGE TAP THE STATUS BAR SIGNATURE

SELECT 'SIGNATURE' SELECT 'ACCEPT'

STOP EXCEPTION

1 2 3 4 5

SELECT 'MANIFEST' ARE YOU ABLE TO SELECT 'ACTION SELECT REASON SELECT 'ALERT'

COLLECT ANY ITEMS? BUTTON'

6 7 8

ENTER PIN GIVEN FEW MINS LATER

BY CONTROLLER SELECT 'ACKNOWLEDGE'

MANIFEST EXCEPTION

1 2 3 4 5

SELECT 'MANIFEST SELECT BARCODE SELECT 'REPORT ISSUES SELECT 'ACTION SELECT 'SUBMIT'

DETAILS' SELECT 'REPORT ISSUE' ON STOP' BUTTON'

OR DOUBLE TAP ON SELECT REASON

BARCODE

6 7 8 9 10

SELECT 'BACK' SELECT 'BACK' SELECT 'POD/POB' ENTER PIN GIVEN TYPE FULL NAME IN

BY CONTROLLER SELECT 'SIGNATURE'

11 12 13 14 15

CAPTURE A SELECT 'Acknowledge' SELECT 'Acknowledge'

SIGNATURE

SELECT 'ACCEPT'

SHUT DOWN1 2 3

Touch and hold on the 'Title Bar' of the A drop down menu will appear, Draw a line from right to left across the screen

screen for 3 seconds as indicated in the image. select 'Messaging' to continue. using the stylus as indicated in the image.

4 5 6

Important !

Remember to frequently turn off

the Citytrakker. Failure to do so

can cause your Citytrakker to

function incorrectly and show

incorrect status of battery

Double touch on the 'Turn Off' icon. The "Exit" confirmation screen The device will display Turning Off on the screen

Press 'Yes' to log off the screen and take 15 to 20 seconds to turn off.

STARTUP1 2 3 Important !

It is always good practise to

make contact with your

service centre to let them know

you are available to work

OR

If the citytrakker is not

responding restart the

citytrakker [Page 16 ]

Select the countdown box CityTrakker will startup. This could take up to 5mins.

at bottom of the screen You should see two icons; one triangle, the

other a capital G. Both must be blue.

Press the power button once This would mean you connected to the network

[Page 5]

RESTARTING YOUR CITYTRAKKER

MC75 MC55

Important!

My Citytrakker has locked up, cannot connect or is

not receiving job

Do not waste time and money driving to the office

when you can read this manual and after resetting the

device be back on the road

DON’T REMOVE THE BATTERY

This procedure is safe and does not result in data

loss. If after carrying out this procedure you still

experience difficulties with the performance of your

Citytrakker, please contact Citytrakker Dept for

assistance [Page 2]

Hold down buttons 1+9+POWER(Red) for 3 seconds at the same time. NOTE: Cold Boot Procedure should only be

carried out on the advice of the Citytrakker Dept.

if this is done correctly this should happen in the next 15 seconds Performing a Cold Boot will result in loss of data and

systems setting held on the Citytrakker.

CLEAR DOWN would remove all job history from the Citytrakker

and can only be done by the Citytrakker Dept,

Make sure you don’t have any jobs on board before you call

Page 16

MESSAGING

1 2 3 4

Once the message has been To go back to previous screen / A Drop down menu will appear,

received, you can click the “Read job, touch and hold on the "Title select “MAIN SCREEN / ACTIVE JOB”

Now” button on the screen to Bar" for 3 seconds from the menu

enter the message

If you choice to "Read Later" the Message icon will appear like in [screen 5]5 6 7 8

You can tell you have unread To access your message, tap Four folder icons should appear. When inside the folder you will see a

messages by the small envelope and hold the "Title Bar" Now tap on the "IN" folder and list of messages. Double tap on the

icon on the status bar Then select "IN list" this will show the last read your messages. Old message you wish to read. To exit the

massage not read, messages will be in the "SEEN" message tap the arrow in the top left corner

if this option is unavailable select Folder of the screen, to exit out of messaging

"Messaging" from the drop down menu screen hold down the "Title Bar" and select

any other field [screen 4]

Important!

Remember to frequently delete your Read Messages. Failure to do so can cause your Citytrakker to stop working. To do this, select the folder you wish to

empty and tap the top title bar at the top of the screen

(where it says "Messaging") and select Delete All, Note: You can only delete messages from the OUT, SEEN and KEPT, you must read all the messages

in the In box

Page 17

MAKE PHONE CALL

Tip: To adjust voice volume

1) PRESS THE GREEN PHONE 2) TAP ACTION ICON TO SEE PHONE ADDRESS BOOK

KEY ON THE KEYPAD

6) TO GO BACK TO YOUR JOBS, HOLD DOWN THE TOP

TITLE BAR AND SELECT ANY OTHER FIELDS

3) CHOOSE FROM THE LIST OF AVAILABLE E.G. ACTIVE JOB

NUMBERS YOU WANT TO CALL.

Tip: use the scroll button to go up and

down the address book

5) TAP END TO STOP DIALING OR

END THE CALL

4) TAP GREEN PHONE ICON

TO MAKE CALL

THIS IS ONLY AVAILABLE FOR LONDON COURIERSPage 18

When a new job arrives on your

screen, the Controller gets an

acknowledgement back from

the Citytrakker and is now

waiting for you to accept the job.

Once you double touch on the

red job you will open it and be

able to view the pickup details

on the "Collection Details" page.

At the same time the Citytrakker

Signed on, waiting will send another acknowledgement

for a job back to the Control informing of

the acceptance of the job. The

Controller now believes that you the Accepted Job

courier will be making your way to the

collection address to collect the

package

If you do not wish to undertake a

job that has been sent to you Citytrakker

please contact the Control

immediately and inform of your

intentions. Do not double touch on the

red job as you'll be sending a false

update to the Controller.

If you've unintentionally accepted a

new job please contact the control

and make sure it is understood

you do not wish to undertake the job

Any of the above status, Stop and contact control immediately this doesn’t

always mean it been cancelled and we don’t need your services

Page 19

Refusing a job on the Citytrakker screen and additional action required by the courier

JOB ACCEPTANCE AND REFUSAL PROCESS

Accepting a Job on the Citytrakker

New job

Citytrakker handbook 2.19 v1

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Transcript of Citytrakker handbook 2.19 v1