City Municipal Corporation of Coimbatore...3 2. FOREWORD BY MAYOR The City Municipal Corporation of...

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1 City Municipal Corporation of Coimbatore CITIZEN’S CHARTER S.No. Contents Page No. 1. Introduction ......................................................... 2 2. Foreword by Mayor .............................................. 3 3. Objectives ............................................................... 5 4. About the City ...................................................... 6 5. Water Supply ..................................................... 10 6. Sewerage ........................................................ 15 7. Health and Sanitation...................................... 19 8. Birth and Death Registration and Issue of Extract ................................................ 22 9. Prevention of Food Adulteration ..................... 25 10. Other Trades Licensing .................................. 28 11. Immunisation ................................................... 30 12. Dispensaries and Maternity Homes ................ 32 13. Town Planning ................................................. 35 14. Roads, Street Lights ....................................... 40 15. Revenue Resources ....................................... 44 16. Swarna Jayanthi Sahari Rozgar Yojana ......... 48 17. Rain Water Harvesting .................................... 50 18. E-Governance ................................................. 52 19. Other Institutions and Services ............................. 54 20. Name and Telephone Nos. of Mayor, Deputy Mayor and Councillors ....................... 55 21. Telephone Nos. of Key Officials ...................... 60

Transcript of City Municipal Corporation of Coimbatore...3 2. FOREWORD BY MAYOR The City Municipal Corporation of...

Page 1: City Municipal Corporation of Coimbatore...3 2. FOREWORD BY MAYOR The City Municipal Corporation of Coimbatore has adopted this second edition of citizen charter in its resolution

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City Municipal Corporation of Coimbatore

CITIZEN’S CHARTER

S.No. Contents Page No.

1. Introduction ......................................................... 2

2. Foreword by Mayor .............................................. 3

3. Objectives ............................................................... 5

4. About the City ...................................................... 6

5. Water Supply ..................................................... 10

6. Sewerage ........................................................ 15

7. Health and Sanitation...................................... 19

8. Birth and Death Registration and Issue of Extract ................................................

22

9. Prevention of Food Adulteration ..................... 25

10. Other Trades Licensing .................................. 28

11. Immunisation ................................................... 30

12. Dispensaries and Maternity Homes ................ 32

13. Town Planning ................................................. 35

14. Roads, Street Lights ....................................... 40

15. Revenue Resources ....................................... 44

16. Swarna Jayanthi Sahari Rozgar Yojana ......... 48

17. Rain Water Harvesting .................................... 50

18. E-Governance ................................................. 52

19. Other Institutions and Services ............................. 54

20. Name and Telephone Nos. of Mayor, Deputy Mayor and Councillors .......................

55

21. Telephone Nos. of Key Officials ...................... 60

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CITY MUNICIPAL CORPORATION OF COIMBATORE

CITIZEN'S CHARTER

1. INTRODUCTION

Tamilnadu is leading in many Urban Sector reforms. As part

of its commitment to enhance the responsiveness and

effectiveness of civic services rendered by the urban local

bodies, the State Government decided to introduce ‘Citizen's

Charter’ in all the urban local bodies in G.O.Ms. No. 58

MAWS Department dated 16.4.1998. The first edition of the

‘Citizen's Charter’ was released by all City Municipal

Corporations and Municipalities in the State in the year 1998-

1999. It has improved the transparency and effectiveness of

the local body administration. Based on the experience

gained over the past few years and the feedback, it has been

decided to bring this second edition of the ‘Citizen’s Charter’

with improved information to citizens to make every citizen’s

interaction with the civic body easy, simple, hassle free and

efficient and also ensuring accountability and transparency.

This charter documents the citizen’s entitlement to

municipal services, quality of services, quick access to

information, stages to redressal of grievances and time

bound.

This charter also documents, apart from what we can

offer the citizens, what the citizens can do to help us serve

them better and what can be achieved if both of us join

together.

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2. FOREWORD BY MAYOR

The City Municipal Corporation of Coimbatore has adopted

this second edition of citizen charter in its resolution no. 169

dated 28.10.04 with renewed commitment to provide efficient

and prompt civic services to the citizens and with the fond

hope that on their part, the citizens would earnestly respond

and reciprocate in a positive way.

We consider this as a charter of responsibilities for us

in the corporation, both elected representatives and officials,

to make a sound and responsive administration to make the

town clean, green and most liveable for the citizens.

The first edition of the citizen charter was only to give

specific information to the people of this city on ensuring

quick response to their needs and redressal of certain

grievances. Now, we are introducing an on line complaint

system for certain

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services and a three – step normal complaint redressal

system for all other services to ensure quick and efficient

redressal of grievances in a time bound manner.

To stream line the vehicle movement and control the

fuel consumption GPS, (Global Positioning System) has been

introduced in this Corporation. Forms and applications can be

downloaded directly from the system by the public. Birth and

Death Certificates can be obtained through VPP. The public

need not visit Corporation office to obtain applications and

forms. Tax items can be paid in any facilitation Centre and

Collection Centre, thus achieving the motto Any thing Any

where.

We shall acknowledge on the spot all complaints,

returns, declarations, applications, intimations and all

communications from the citizen.

We invite citizens to use this charter to ensure better

standards of service and bring to the notice of the concerned

authorities as listed. Any failure or non-compliance of citizen's

charter, the people are requested to contact the concerned

authorities.

We invite greater participation, support and assistance

from the citizens, which we value most.

We strive each day to improve the quality of life of our

citizens.

MAYOR,

City Municipal Corporation

Coimbatore

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3. OBJECTIVES

This Citizen's Charter is a commitment of the City Municipal

Corporation of Coimbatore to achieve a STAR system.

Simple

Transparent

Accountable

Responsive in the administration of the civic body in fulfilling the needs of

the citizens of this city. N By providing all important information to the Citizens

about the services being delivered by the Municipal

Corporation. N By creating a system which will receive public grievances

and redress the same qualitatively and in a time bound

manner. N By soliciting the cooperation of the citizens in fulfilling

their aspirations by mutual trust, confidence and help and

by making them aware of their duties to the community. N By making each citizen’s interaction with us easy, simple,

hassle-free and efficient, while ensuring accountability

and transparency. N By introducing e-governance and automated access to all

our functions and services and by directing the resultant

flow of efficiency-gains towards the citizens. N By being fair, efficient, citizen – friendly and outcome –

focused.

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4. ABOUT THE CITY

The city of Coimbatore was constituted as Municipality in the

year 1866 and was subsequently constituted as a City

Municipal Corporation from 1.5.1981. It has a population of

11 Lakhs (2001 census) and an extent of 105.50 Sq. Km.,

The city is divided into 72 wards and these wards are

grouped into four Zonal Ward Committees.

The Corporation Council comprising of 72 ward

councillors is headed by Mayor, who is elected by voters of

the city. The councillors elect a Deputy Mayor among them.

The zonal ward committees are headed by Ward Committee

Chairman elected by ward councillors of the respective zonal

ward committee.

The executive wing is headed by the Commissioner

and he is assisted by a team of officials like City Health

Officer, City Engineer, Planning Engineer, Deputy

Commissioner, Corporation Education Officer, Assistant

Commissioners of Zones and other officers.

Coimbatore, popularly known as Manchester of South

India is well known for its textile industries and has excellent

potentials for industrial growth. Because of its proximity to the

hills of the western ghats, the city enjoys excellent climate

through out the year. The City Municipal Corporation provides the following major

services

1) Water Supply

2) Sewerage

3) Waste Management

4) Roads

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5) Drains

6) Street Lights

7) Public Conveniences

8) Issues of Birth and Death Certificate

9) Collection of tax and other revenue items

through online services (In facilitation Centres

and Banks)

10) Administration of Maternity Centres and

Dispensaries. The City Municipal Corporation also enforces and regulates

the following activities.

1) Tax administrations.

2) Planning and Building permission

3) Trade and other licenses

4) Registration of Birth and Deaths

For each of the above services and activities, this

charter provides information about the details of services

offered, response time for rendering the services or

redressing

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grievances, whom to complaint in case of default for

providing the required services and how a citizen can help.

This charter lists the names of Mayor, Deputy Mayor

and Councillors and their contact Telephone numbers for

better interaction of the citizens. The Charter also lists out the

names, designations and contact Telephone numbers of key

officials dealing with major issues. The co-operation of the citizens is solicited broadly in the

following aspects:-

N Segregate waste at source N Do not throw waste in Drains, streets, etc. N Deposit wastes only at specified places and dust bins N Do not allow children to defecate in open spaces N Avoid connecting sewerage lines to open drains N Avoid encroachments on public places N Avoid occupation of roads and footpaths with

unauthorised stacking of materials

N Avoid letting of waste water on the roads

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N Conserve rain water and provide rain water harvesting

structures in every building

N Avoid leaving animals on roads and public places N Avoid misuse of public places including parks, open

spaces, public toilets, markets, Bus stands.

N Plant trees within and in front of premises, water them

and nourish them to grow N Report leakage of water, bursting of water / sewage pipes,

burning of street lights during day time, damage of public

properties posing health hazard N Avoid damage to public properties. N Ensure prompt payment of property tax, profession tax ,

Water charges, license fees and other Corporation dues.

N Adhere to Building Rules and avoid violations,

unauthorised constructions, etc.

N Adopt universal immunization N Complain to the right officer in time and liaise with the

ward councillor.

N To use public toilets and sanitary complexes to avoid

health hazard.

N To adhere to Solid Waste Management Rules to keep the

city clean.

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5. WATER SUPPLY

This Department is headed by the City Engineer to assist the Commissioner. There are two Executive Engineers, E.E (west) for west and south zones and E.E (east) for east and north zones. There is one Assistant Executive Engineer for each of the four zones and a Junior / Assistant Engineer for every three to four wards. The engineering department is responsible for undertaking development works and maintenance of roads, water supply, drainage, street lights and buildings of the Corporation. Apart from the above, there is one scheme in the main office to clear the General engineering related subjects.

Water Supply and Drainage: Water Supply: There are two major sources of supply of drinking water to Coimbatore City: Siruvani and Pillur schemes.The city is getting daily 87 MLD (million litres per day) from Siruvani and 66 MLD from Pillur. The corporation is maintaining the distribution of water supply. At present, the supply of drinking water is maintained at 150 litres per capita per day (lpcd). The entire supply of water from Siruvani is by gravity whereas pumping is being done in the Pillur scheme. At present Distribution of water supply is made once in 4 days under pillur and on alternate day under siruvani scheme. A seperate schema to augment Pillur water supply to the Coimbatore Corporation is under progress. Details of Water Supply Infrastructure:

Number of domestic meter connections 114168

Number of Non-domestic meter connections 4674

Number of tap connections 224

Number of Public fountains 2811

Length of distribution main 1017.687 kms

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Services / Functions

N Operation and Maintenance of Head works for water sup- ply

and distribution of drinking water to house holds and public

stand posts

N Sanctioning new House service connections N Conveyance and distribution of water for private and

public uses N Billing and collection of water charges N Creating awareness among people to conserve water and

construct Rain Water Harvesting structures

Response Time for Complaints

Details Time Schedule /

Response

I. Water Supply :

(Subject to availability of At the Information

sanctioned strength of HSCs.) Centre on all

1. a) Issue of application for working days

new water supply house service 10 Am to 1.30 Pm

connections

b) Receipt of filled in applications At the information

with fees centre on all

Working days – 10 Am to 1.30 Pm

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c) Issue of acknowledgement On the spot

d) Intimation to the applicant on Within one week

rectification of defects noticed in the application

e) After rectification of defects, 15 days

issue of notice /chalan for

remittance of fees for water supply connection

f) Effecting Water Supply House 30 Days from the

service connection receipt of application

II. Complaints / Defects

1. Replacement of 15 days

defective meter

2. Rectification of pollution in

drinking Within 24 Hours

water supply

3. Arresting of Leakage of Within 24 hours

water in the mains

4. Minor repairs 2 days

5. Major repairs 3 days

6. Repairs to hand pumps 3 days

7. Repairs to public fountains 2 days

8. Repairs to India Mark 2

pumps / Bore wells 7 days

9. Deficiency in chlorination 24 hours

10.Prevention of Fire At once

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III. Special Demand

1. Supply of water through tanker Within 24 hours, if

lorry piped water supply

is interrupted

2. Supply of water through lorry for 3 - 5 days

Marriage / Festival Needed Cooperation from Citizen N Avoid wastage of water. Do not use drinking water for

gar-dening and other similar purposes N Avoid unauthorised drawing of water and use of motor

pumps in Corporation connection to draw water. N Get the repairs attended after proper intimation to corpo-

ration and under the supervision of Corporation Engineer-

ing Staff N Pay water charges and other dues promptly and avoid

dis-connection N Conserve rainwater and construct Rain Water Harvesting

structures in all buildings. N Keep the tap closed both in house and in public stand

post to avoid pollution N Report water leakage and water theft as a public service

N Do not tamper with water supply connection or meters

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whom to Contact for Redressal of Grievance

Second Contact :

Second Contact :

Assistant Executive Engineers (or)

Assistant Commissioners

East Zone - 2572696 (Mobile : 94437 99207)

West Zone - 2551700 (Mobile : 94437 99203)

North Zone - 2213133 (Mobile : 94437 99220)

South Zone - 2215618 (Mobile : 94437 99211) Third Contact :

Executive Engineer - 2390261,

2399319

Third Contact :

Executive Engineer - 2390261,

City Engineer - 2394376

Initial Contact Designation.

Office

Phone no.

Timing. Ganapathy MSR.

J.E / A.E.

2511911

8.00 to 10.00 A.M.

3.30 to 5.30. Bharathi Park HLR

J.E / A.E.

2442236

8.00 to 10.00 A.M.

3.30 to 5.30. Gandhi Park LLR.

J.E / A.E.

2471009

8.00 to 10.00 A.M.

3.30 to 5.30. Singanallur

J.E / A.E.

2573172

8.00 to 10.00 A.M.

3.30 to 5.30. Sungam

J.E / A.E.

2312267

8.00 to 10.00 A.M.

3.30 to 5.30.

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6. SEWERAGE

The Coimbatore corporation is having an area of 105.60 Sq.km. At present sewerage system is available in only 23 Sq.km area.The Present Population of the city is about 11.00 lakhs.The population already covered in the existing UGSS is 4.00 lakhs.In order to undertake an UGSS for the entire population of the Coimbatore Corporation. This project has now been taken up with the central government(JNNURM) and the State Government financial Assistance as grant at the share of 50% and 20% respectively. The Remaining 30% of project cost will be met out from the general funds of the corporation. At present, the project has been taken up for implementation under JNNURM scheme at an estimated cost of Rs.377.13 Crores in all Under Ground Drainage zones. The Under Ground Drainage Scheme works are under progress

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Charges for services:

Sewerage connection Charges

One time Sewerage collection charges to be collected at the time of new connections.

Based on property Tax

Domestic Commercial

Rs. 300 1250 2400

Rs. 300 - 1000 4500 10000

Rs. 1000 - 5000 9000 17500

Rs. 5000 14500 24000

Annually 4968 10180

FUNCTIONS / SERVICES N Operation and maintenance of installations relating to

sew-erage system

N Sanctioning of new house hold sewerage connections

and maintenance of house hold connections

N Maintenance of sewerage Treatment plant and sewerage

farms N Cleaning of septic Tanks N Revenue Collection

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Response Time for Complaint Redressal

underground Sewerage Connection

Details Time Schedule /

Response

I. Sewerage Connection

1 a) Issue of application from At the Information

centre on all working days on

the spot

b) Receipt of filled in application At information with fees centre on all working days on

the spot

c) Issue of acknowledgement On the spot

d) Intimation to the applicant on 7 days rectification of defects noticed,

if any, in the application

e) After rectification of defects, 7 days

issue of notice / chalan for

remittance of fees for

drainage connection

f) Remittance of fees / issue of At the Information

receipt Centre

g) New Connection

Commissioning 15 days

2. Complaints of Blockage /

Leakage of drainage 24 hours

3. Rectification of defects in 2 days

Drainage connection

4. Replacement of missing

manhole lid 24 hours

II. Septic Tank Cleaning

1. Receipt of Application / At the Information

Remittance of fees Centre on the spot

2. Cleaning of Septic tank Within 2 days

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Needed Cooperation from Citizens N Do not throw other waste including animal waste and de-

bris into the sewage lines N Do not connect sewage outlets to public open drains or

roadsides N Adhere to safety measures before entrusting cleaning of

septic tanks etc to private persons N Do not tamper sewage connections N Pay tax and service charges promptly N Avoid environmental pollution or nuisance due to your fa-

cility

Whom to Contact for Service Deficiency Whom to Contact for Redressal of Grievance

Initial Contact Designation. Office

Phone no. Timing.

Ganapathy MSR. J.E / A.E. 2511911 8.00 to 10.00 A.M.

3.30 to 5.30. P.M.

Bharathi Park HLR J.E / A.E. 2442236 8.00 to 10.00 A.M.

3.30 to 5.30. P.M.

Gandhi Park LLR. J.E / A.E. 2471009 8.00 to 10.00 A.M.

3.30 to 5.30. P.M.

Singanallur J.E / A.E. 2573172 8.00 to 10.00 A.M.

3.30 to 5.30. P.M.

Sungam J.E / A.E. 2312267 8.00 to 10.00 A.M. 3.30 to 5.30. P.M.

Second Contact : Assistant Executive Engineer (or)

Assistant Commissioner

East Zone - 2572696

West Zone - 2551700

North Zone - 2213133

South Zone - 2215618

Third Contact : Executive Engineer. 2390261,

City Engineer 2394376

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7. HEALTH AND SANITATION

Solid Waste Management

The waste management in the city is entrusted with the

Health Department and Engineering Department. The aim of

the City Municipal Corporation is 100% collection of garbage

generated in the city daily.

Solid waste management in Coimbatore City is a major

function of Health Department. The area of the city is 105.88

sq.kms. This is divided in to 72 wards. The entire streets in

the above 72 wards are put in to blocks for the purpose of

sweeping. Waste generated in the city is about 500 tonnes

per day.

The waste generated is swept and collected in 700

dustbins and 201 containers which are distrbuted in various

street corners and dumper boxes. 2722 Sanitary Workers, 31

Sanitary inspectors and 57 Sanitary Supervisors are

employed by this Corporation. The collected garbage are

transported to dust bins by hand-drawn push carts. Functions / Services N Daily street cleaning and transportation of waste N Night sweeping in Bus stands and market places N Disposal of waste collected through various methods N Removal of debris and construction wastes N Special conservancy arrangements during festivals and

other important occasions attracting large number of

people

N Bulk clearance of wastes in special premises like

Kalyanamantapams, Hotels etc., N Maintenance and cleaning of public toilets, urinals on

daily basis N Removal of dead animals N Fee collection

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Response Time for Redressal Of Grievance Waste Management

Sl.

No. Details Time Schedule

1. Cleaning of Streets and Roads Monday to Saturday from

5.30 a.m. to 10.30 a.m.

from 2.30 p.m. to 5.30 p.m.

at all places

2 Market and Bus-stand places From 9.00 p.m. to next

day 4.00 a.m.

3 Collection and removal of Garbage Daily

4 Cleaning of public toilets and urinals Daily

5 Complaints regarding non-removal 24 Hours

of garbage’s

6 Removal of dead animals 24 Hours

7 Complaints regarding non- 24 Hours

sweeping of roads

8 Complaints regarding removal 3 days from intimation

of debris

9 Complaints regarding removal of 24 Hours

blockages in Public Toilets

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Needed Cooperation from Citizens

N Do not throw waste into open drains or streets N Clean your premises and deposit wastes in the

designated points before street clearance by conservancy

staff

N Segregate house hold wastes in to degradable and non-

degradable

N Report non-clearance of garbage / debris to the

designated authorities

N Keep your premises clean. Remove bushes and shrubs

then and there. Prune trees abutting main streets and

avoid obstruction to traffic and people’s movement N Use public toilets / urinals properly. Avoid nuisance in

open spaces / road margins

N Pay administrative charges and fees promptly Whom to contact for Service Deficiency

Details Designation and timings

N Initial complaint Sanitary Inspectors

N Second contact Zonal Sanitary officers

N Third contact Corporation Health Officer

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8. BIRTH AND DEATH REGISTRATION AND ISSUE OF EXTRACT

Under the Registration of Births and Deaths Act.,1969 the urban local bodies play a vital role in registering births and deaths within their territory and issue extracts of births / deaths to the citizens. The following officers are entrusted with the responsibility of registration in this corporation. 1. The Assistant Commissioners Custodian of for the 4 Zones and Records the Commissioner for the Main Office 2. The Commissioner for the City Chief Registrar 3. The Corporation Health Officer Officer for sanctioning prosecution & officer for compounding officers. 4. The Sanitary Inspector of the Concerned ward Registrar Service / Functions a) Birth Registration within 21 days at the place of Occurrence with the concerned Sanitary Inspector of the ward. b) Death Registration within 21 days at the place of Occurrence with the concerned Sanitary Inspector of the ward. c) Issue of extract of By the concerned Sanitary Birth register Inspector for current year and previous year.

By the Zonal Sanitary Officers for the years for which the Registers are

available with them in the Zonal Office

At the Main Office for which the Registers are available at the Main Office by the City Health Officer d) Issue of extract of By the concerned Sanitary

Death register Inspector for current year and previous year.

By the Assistant Commissioners for the years for which the Registers are available with them. At the Main Office for which the Registers are available at the Main Office by the City Health Officer.

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e) Application via on line (by VPL Tapal) Cost of application is Rs 12/- + Search fee Rs. 50/- Service / Functions

• Birth Registration

• Death registration • Issue of extract of Birth Register

• Issue of extract of Death Register

• Application via online

• Non availability certificate Response Time for Services / Grievances

Details Rate of fees

(Fill up this column for all items)

Time Schedule

Registration of Birth From the Date of Birth 1. Within 14 days

Nil

At once

2. From 15 days upto 30 days Rs.2/- At once

3. From 30 days upto 1 year Rs.5/- 7 days

4. More than 1 year (with court order)

Rs.10/- 7 days

I. Registration of Child’s Name in the Birth Register 1. From the date of Birth upto 1 year

3 days

2. More than 1 year Rs.5/- 7 days

II. Registration of Death From the date of death 1. Within 7 days

— At once

2. From 7 days upto 30 days Rs.2/- At once

3. From 30 days upto one year Rs.5/- 7 days

4. More than 1 year (with Court Order)

Rs.10/- 7 days

III. Birth / Death Certificates Remittance of fees for 1st 2 copies

Rs.12/- 7 days

Additional copy / each additional copy

Rs.5/- 7 days

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Who is responsible for information about Births & Deaths:- 1. For Institutional Cases = Officer or Person In charge of the institution concerned. 2. For Domiciliary Cases = Head of the House Hold or in his absence

his nearest relative. 3. For place of Birth and Death = Head of the Management. occurred in Chatram Or Lodge, etc 4. For baggers, Homeless cases = Concerned area Police persons. Needed Cooperation from Citizens

• Register Birth immediately after birth

• Name the child, preferably before registration

• Informants for Registration should be responsible persons who could give correct personal information to avoid problems later

• Register death immediately after occurrence

• Informants should be responsible persons who could give correct personal information

• Avoid nick names or alias names in giving information both for the Birth and Death

• Insist on giving details to the Hospital where delivery occurs for registration and a copy of the Report forwarded to the Registration Authority

• For extracts give correct details and pay the required fees for copies and search fees

• Inform the mode by which you would like to receive the extract – through mail or in person or through messenger

• If it is through Messenger, give a specific written authorization to collect the extract

• Do not insist on recording “Cause of death” in the extract for death certificate, as it is not given, even though the Information is entered in the main register of deaths.

Whom to contact for deficiency of service:

Details Designation First complaint The Zonal sanitary Officers.

Second contact The Assistant Commissioners.

Third contact The City Health Officer.

It is national service to Register Birth / Death without omission

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9. PREVENTION OF FOOD ADULTERATION

Prevention of Food Adulteration

The City Health Officer of the Coimbatore Corporation and a team of Food

Inspectors are entrusted with the responsibility of enforcement of the “prevention of Food

Adulteration Act 1954” within the said Corporation limit. The trades/traders handling food

articlesd are also licensed

The City Health Officer is the Local (Health ) Authoity for the purpose of the PFA

act 1954 and the Food Inspectors are working under his control. The Local ( Health )

Authority and the Food Inspectors are collectively responsible for the effective enforcement

of the provisions of the above act. 1) Every application for issue of renewal of a licence, for manufacture, for sale, for

storage and for the distribution of articles of food or for any specified article of food or class

of articles of food shall be in Form A and sent to the Executive Authority.

2) The fees to be paid for the payment or renewal of a licence shall be as specified in the

table below Fresh licence Renewal

Rs. Rs.

1.Wholesale dealer and manufacturer 25 15

2.Retail dealer with annual turnover of 15 15

Rs.5,000/- and below

3.Retail dealer with annual turnover above 25 25

Rs. 5000 and below Rs.25000/-

4.Retail dealer with annual turnover of 25 25

Rs.25000/- and above

5.Hawkers 15 15

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3) A licence granted under this rule shall be valid for a financial year and shall

be renewed from financial year to financial year

The penalities for the violation of the act and rules vary from minimum

three months imprisonment with not less than Rs.500/-fine to a maximum of life

imprisonment with not less than Rs.5000 fine. Functions / Services / Enforcement

• Have a watch over the sale of food articles within the territory

• If there are complaints or suspicion take samples of the food and send it

to the laboratory for analysis • If found adulterated, prosecute the offender in a court of law and pursue,

so that it will act as a deterrent

• Issue licence for trades under the Act after verification and collection of

fees • Create awareness among people and traders

Response Time for Service / Grievance Redressal

Details Time Schedule

1. Issue of Application Form At Information Centre on all

working days on the spot

2. Receipt of application At Information Centre on all

with fees working days on the spot

3. Intimation to the applicant Within a week

regarding defects, if any

noticed in the application

4. After rectification of defects, Within 30 days from the receipt issue of notice / chalan for of application

remittance of fees

5. Issue of License 45 days

6. Belated remittance of fees 50 % Penalty

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Renewal of License

Issue of application form At Information centre on all working

days on the spot

Receipt of application / At Information Centre on the spot

remittance of fees

Renewal of license Within 45 days

Citizens Cooperation Solicited

• Traders should avoid selling adulterated food articles or articles which are

not safe for consumption, as a service to the people

• Traders may inform suspected adulterated food articles in circulation

• Traders to obtain Corporation license or renew license with-out fail at the

appropriate time paying the prescribed fee

• Insist on license card from the Authorities, if not issued within 45 days

• Citizens may report adulterated food stuff under circulation to Corporation

Authorities, as it may save a valuable life.

Whom to contact for deficiency of service Details Designation and timings First complaint Food Inspectors 10.00 AM to 5.45 PM Second Contact City Heath Officer 10.00 AM to 5.45 PM Third contact Commissioner 10.00 AM to 5.45 PM

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10. OTHER TRADES LICENSING These are normally called “Dangerous and offensive Trades” The

Corporation regulates and issues licenses for using any premises within the city for

running trades and installation of machineries therefore. The responsibility of

regulation and issue of license is entrusted with the following officials of the

Corporation.

1. Sanitary Inspector

2. Sanitary Officer

3. City Health Officer

The application form for running various trades along with the fees prescribed

in the schedule has to be submitted in the Zonal Office along with relevant

documents (i.e.) blue print, machineries installation permissions etc., The Sanitary

Inspector of the concerned area will give his inspection report and on the basis of the

inspection report, the traders will be issued with license to run the trade or license

will be refused by the City Health Officer.

Functions / Services

• Notify the trades, which need license together with the rate of license fees

• Field verification and issue of license / or renewed license

• Regulate trades by imposing appropriate conditions to avoid inconvenience

and nuisance to the general public

• Fixation of rate of license fee and collection including belated fees

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Response Time for Service /Grievance Redressal

Details Time Schedule

1. Issue of Application Form At Collection Centre on all

working days on the spot

2. Receipt of application with fees At Collection Centre on all

working days on the spot

3. Intimation to the applicant

regarding defects, if any Within a week

noticed in the application

4. After rectification of defects, Within 30 days from the receipt

issue of notice/chalan for of application

remittance of fees

5. Issue of License 45 Days

6. Belated remittance of fees 25% Penalty

Renewal of License

Issue of Application Form At Collection Centre on all

working days on the spot

Receipt of application/ remittance At Collection Centre on

of fees the spot

Renewal of license Within 45 days

Citizens Cooperation Solicited

• Avoid unauthorized running of trades or machineries without license

• Adhere to the license conditions scrupulously • Obtain licence / renewal of licence without omission and promptly

• Remit the fee dues promptly • Do not encroach footpaths, streets by show causing materials outside

the shop.

Whom to contact for Deficiency of Service

Details Designation and timings Initial complaint Sanitary Inspector - 10 A.M. to 5.45 P.M

Second contact Assistant Commissioner - 10 A.M. to 5.45 P.M

Third contact Commissioner - 10 A.M. to 5.45 P.M

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11. IMMUNISATION

This Corporation is playing an active role in Immunisation according to schedule

and in nation wide special drives for immunisation. The City Health Officer of the

corporation and his team of Doctors and Para – Medical staff are entrusted with the

responsibility for immunisation programme.

The national wide immunisation schedule is hereunder

Immunization to Children

1. BCG With in 15 days of child birth

2. ‘O” Dose Polio With in 15 days of child birth

a) DPT I Dose on 1 ½ months age of child with

Hepatitis ‘B’ I Dose I Dose Polio

b) DPT II Dose on 2 ½ months age of child with

Hepatitis ‘B’ II Dose II Dose Polio

3. DPT III Dose on 3 ½ months age of child

Hepatitis ‘B’ III Dose with III Dose Polio

4. Measles 10 months age of Child

5. T.T for AN mothers Two doses at an interval of one

month

One booster dose if the mother

have TT in her previous

pregnancy period, if this

pregnancy is within

2 years of 1st pregnancy. 6. D.T. for children in the age of 5 and 8 years 7. T.T. for children in 10

th year of birth

8. T.T for children at 16

th year of Birth

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The above all immunization are done in all 20 UHPs in every Wednesday. No (area) outreach immunization from April 2008 onwards vaccination carrying out UHP only.

Function / Service

• Field survey and enumeration work by Para Medical staff.

• Regular immunization at designated places.

• Special nation wide programme in immunization

• Creating awareness among people for timely immunization Response Time for service / Grievance

Details Time Schedule Immunization to public Every Wednesday

Polio immunization Every Wednesday

How can citizens help?

Adhere to immunization schedule for your child contact municipal authorities in case

of any out break of dangerous disease.

Whom to contact for Service / Grievance redressal First compliant : Woman Medical officer of concerned

Health post Second compliant : City Health Officer CMC

2395156 Third compliant : Commissioner Corporation

2390261, 2390263

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12. Dispensaries and Maternity Centre and

Urban Health Posts

There are 11 allopathic Dispensaries, 3 Ayurveda and 2 Siddha

Dispensaries and 20 Urban Health Posts and 2 Maternity Centre catering free

service to the poor. All these centres are managed by Medical officers and the

para medical staff. They are under the overall supervision of Corporation City

Health officer and Commissioner The Location of Corporation Dispensaries

1. Cross Cut Road, Gandhipuram. 2. Ramalingam Colony. 3. MT P Road Dispensary 4. Devangapattai Mecricar Road 5. D. B Road 6. Thirumal Street. 7. Selvapuram 8. Kempatty Colony 9. Ramanathapuram

10. Pappanaicken Palayam 11. Puliakulam

Aurveda Dispensaries

1. Singanallur 2. Kattoor 3. Pappanicken palayam

Sidha Dispensaries

1. Kempatty Colony 2. Thiagaraya New Street

In all the above dispensaries minor ailments are treated with qualified

Medical Officers and para medical staff. Medicines are supplied to the needy

patients free of cost In these Dispensaries free. T .B check – up and free medicines are

issued. The sputum test is also done free of charge.

Leprosy Eradication is done in these centres by identifying affected person

and free course of medicine supplied to these patients.

Public Health Lab The laboratory is run by this corporation at Seethalakshmi urban health

post. Sputum, Blood, Urine, Seminal analysis are carried out free of charge. ECG

Machine is put in service in the laboratory. ECG is taken for patients on a

minimum fees of Rs.40/- per test.

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S.No Name of the UHP Location

1 C T M Home X cut road, Gandhipuram

Sreenivasapuram

2 JRM Centre Jail road, Near park gate,

3 Raja Street Town Hall, Near Car Parking

4 K K Pudur 6th Street Extn. Saibaba Colony, KK

Puthur

5 S N Palayam Gokulam Colony, S. N Palayam

6 Telugupalayam Mani Road, Telugupalayam

7 Selvapuram Perur Main Road, Selvapuram

8 V V M Home Vysial Street, VVM Home

9 Pattunool Pattunool kara Lane, Sukurvarpet

10 Ganapathy Raja Street, Ganapathy

11 S L M Home Krishsamy Road

12 M M Home Ramaligam colony

13 Rathinapurai Rathinapuri

14 Peelamedu Pioneer Mill Road, Peelamedu

15 Sowripalayam Sowripalayam

16 Uppilipalayam Varatharajapuram Main Road

Upplipalayam

17 Singanallur Trichy Road , Vasanthamill, Singanallur

18 R N Puram Sungam, Ramanathapuram

19 Nanjuindapuram Nanjuindapuram Main Road

20 R K Bai Home Gandhi Park

Maternity Centre

1. Jayasimmapuram

2. Lawly Road

In all the above centres free A.N. check up is done on all Tuesdays and

immunisation is done on all Wednesday. In Six Centres (SLM, MM Home, RK Bai,

CTM Home, Singanallur + VVM Home) are attached with operation theaters in

which tubectomy operation ic done.

In all the above centres 1. IUD insertions are done free of charge. Oral pills

and nirodh are issued on all week days . The following UHPS are having facility of

ultra sonogram check up ( SLM, CTM, Ganapathy, VVM Home & M M Home ).

Deliveries are conducted in SLM Home, RK Bai, VVM Home, MM Home,

JRM, Najundapuram, Ramanathapuram, Singanallur. Selvapuram and PN centre.

The field staff and Medical Officer are educating public on personal

Hygiene, family welfare and other Health activities.

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Reponse time for service / grievance

1. Service Maternity Round 24 Hrs

2. Dispensary 7AM to 11AM 3 PM to 5 PM Except Sunday and

Govt. Holidays

3. Advise on Family welfare On all working days

except Sundays. Prevention of Parent to Child Transmission of AIDS An Investigation and counselling department is run by this Corporation with the aid

of TNSACS Chennai. A Counsellor is posted to counsel the AN mother

visiting UHPs and Blood test is done for all A N mothers to screening for AIDS in

the following UHPs

1. Singanallur UHP

2. C T M Home

3. S L M Home

4. R K Bai Home

5. V V M Home

The AN mothers are given proper advice on preventing parent to child

transmission of AIDS.

Whom to Contact

Details Designation and timings

First Complaint Medical Officer/

Women Medical Officer

Second Contact City Health Officer Ph : 2395156

Third Contact Commissioner Ph : 2396026

Page 35: City Municipal Corporation of Coimbatore...3 2. FOREWORD BY MAYOR The City Municipal Corporation of Coimbatore has adopted this second edition of citizen charter in its resolution

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13. TOWN PLANNING The Executive Engineer (Planning) is entrusted with the responsibility of Town

Planning activities. This branch looks after regulation of building activities, layouts

and planning permission. The planning permission is granted by composite Local

Planning Authority headed by the District Collector and the Building permission is

granted by the Commissioner. Organisation Structure

Commissioner

Town Planning Officer / Executive Engineer (Planning)

Assistant Town Planning Officers North, South, East, West

or Assistant Executive Under the control of Engineer (Planning) Assistant Commissioner

J.E. / A.E. (Planning), (North, South, East, West)

Town Surveyor Zonal Level

Assistant Commissioner

Assistant Town Planning Officer / Assistant Executive Engineer (Planning)

J.E./A.E. (Planning), Town Surveyor

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How to Apply Permissions / Licences related to Town Planning applications

have to be presented in the service centres of Four Zonal

Offices. The AE/JE (Planning), ATPO/AEE (Planning), Town

Surveyor, EE (Planning) will scrutinize applications before the

approval of Commissioner / Assistant Commissioners as the

case may be. List of Documents to be attached for Building Permission :

1. Prescribed application

2. Ownership Proof

3. FMB & Other Survey Records

4. Plan (Site Plan, Plan of proposed project, Section,

Elevation, Scheme extracts, Topo Sketch) to be

prepared by licenced building Surveyors.

5. Property Tax Receipt.

6. Fees

7. Stability Certificate wherever applicable.

List of Documents to be attached for Layout proposal 1. Prescribed application 2. Ownership Proof 3. FMB & Other Survey Records 4. Certificate obtained from Thasildar regarding

a) Land acquisition act b) Land reforms act c) Urban Land Ceiling act d) That the land is not affected by flood e) That no poromboke land is included.

5. Encumberance Certificate for 13 years.

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6. Site Plan, Topo sketch and scheme extract. 7. Plan of the proposed Project. 8. Fees. Functions / Services N Granting permission for construction or alteration of build-

ing.

N Layout / sub division plan approval. lN Action against unauthorized constructions, violation and

encroachments. N Preparation of master plan and other development plans

and its enforcement. Response Time for Service / Grievance Redressal

Approval of Building Plan and issue of Building License

S. No Details Time Schedule

1. Issue of application forms / At the information Centre

Remittance of fees. on all working days -

at once.

2. Issue of acknowledgement At the information centre

at once.

3. Intimation to the applicant on Within a week rectification of defects noticed

in the application

4. Suggestions to the applicant for Within a week

rectification of defects

5. After rectification of defects, Within a week issue of notice/chalan for

remittance of fees for

building license.

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6. Issue of Building Licence : 1. Upto an extent of 200 Sq.m 15 days 2. Above 200 sq.m. (on receipt 15 days of approval of the Local

Planning Authority)

7. Application for renewal of At information centre at

building license once

8. Renewal of building license 7 days

9. Plot Sub-Division approval 30 days

10. Layout approval 30 days

11. License to Licensed Surveyors 30 days

12. Identification and report of

Dangerous structures 30 days

13. Removal of encroachment in

Roads and Corporation properties. 15 days How citizens can help N Co-operation with enforcement staff N No unauthorized construction or addition / alteration in the

premises.

N Start construction only after getting an approved plan. N Do not buy plots for construction in unapproved layouts. N Layout Developers to hand over Road, drains and other

infrastructure to the Corporation after completion and be-

fore selling plots. N Follow the building Rules, Development control Rules and

other regulations.

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N Report illegal constructions, dangerous constructions. N Avoid encroachments on public property and ensure foot

paths are clear.

Whom to contact for service deficiency

Details Designation Timings

First Contact Assistant Commissioner

(North, South, East, West)

94437 – 99207 (East) 10.00 AM to 12.00

Noon - 94437 – 99203 (West) All working days 94437 – 99221 (North) 94437 – 99211 (South)

Second Contact Town Planning Officer /

Executive Engineer Planning.

10.00 AM to 12.00 Noon -

Main Office – 94437 99203,

All working days

Third Contact Commissioner (Main Office) 10 AM to 12 Noon

0422 – 2396026 All working days.

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14. OTHER BASIC AMENITIES

ROADS, STREET LIGHTS

Roads

The City Engineer and his team of officers are entrusted with the responsibility of maintaining roads belonging to Corporation within the Corporation limit.

The Coimbatore Corporation is maintaining Street

lights and Roads with in the City limit. The Corporation is maintaining

70.km length of Concrete roads, 904.50km. of B.T. surface roads and 165 km of Metal roads and also 10.50km of Earthen roads. Moreover, the National Highway department is maintaining 34.80km of B.T. surface roads and the State Highways department is maintaining 36.92 km. of B.T. surface roads in side the Corporation limit.

In all four zones there are 29,242 numbers of Sodium

vapour lamps 28high mast sodium vapour lamps, energy saver lights 2X 24 w-577 numbers and energy saver lights 5X24 W-191 numbers have been installed, which are located on important roads, Road Junctions and flyovers. The maintenance of the street lights has been privatised.

Functions / services N Construction and maintenance of roads, culverts, bridges,

storm water drains.

N Repairs to potholes and bad patches N Resurfacing the roads N Widening and improvement of existing roads N Repairs and maintenance of foot paths N Maintenance of streets including street lights

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N Provision of parking facilities N Permitting display of advertisements N Maintenance of traffic islands N Maintenace of side drains, avenue trees, N Flood control measures to reduce damage

Response time for service / Grievance redressal

S. Time

No. Details Schedule

1. Restoration of damages caused to 3 days

roads due to natural calamities

2. Filling of potholes in the roads 10 days

3. Road cutting permission 7 days

4. Patch work on roads 30 days

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5. Removal of encroachments 3 days

causing hindrance to traffic

6. Replacing of missing manhole 3 days

lids on the drains

7. Removal of debris and construction 1 week

materials on road sides by the owner

of the building

8. If not removed by the owner, removal 1 Week

by Corporation on collection of expenses

9. Rectification of water stagnation 24 Hours

10. Repair of drainage blockage Emergency 24 Hours

Normal 3 days

Street lights

1. Repairs to Non-burning of street lights

at main roads / streets 2 days

2. Repairs of street lights at inner street 3 days Citizen’s cooperation solicited N Do not damages the roads for public functions. Adhere

to guidelines prescribed therefore N Do not dump debris and garbage in street margins N Avoid encroaching roads / streets N Avoid cutting roads without permission N Do not allow house hold waste water to flow on the streets N Do not throw garbage into drains N Do not connect sewer lines to public drains

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N Report water stagnations, missing manhole lids, damaged

lights and light poles

N Maintain avenue trees in front of premises Whom to contact for service deficiency

Details Designation and timings

First Complaint Junior Engineer /Assistant Engineer

Second Contact Assistant Executive Engineer - North Cell : 9442104107 Assistant Executive Engineer - South Cell : 9442104113 Assistant Executive Engineer - East Cell : 9443799243 Assistant Executive Engineer - West Cell : 9442104120

Third Contact Executive Engineer – West

Cell : 9443799214 Executive Engineer – East Cell : 94437 99212

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15. REVENUE RESOURCES

Property Tax Property Tax is a major revenue source for the Corporation.

There are 222344. (No.) property Tax assessments and the

annual demand is Rs.73.64 Crores The Corporation has been divided in to four zones. For

property tax, Professional Tax, Water Charges and non-tax

items separate sections are functioning. Each zone is headed

by Assistant Commissioner with the assistance of Assistant

Revenue Officer, Administrative Officer, Superintendent, Bill

Collectors and Junior Assistants. They have been given

responsibilities of assessing tax and non-tax items for

augmenting more revenue to corporation. The rate of taxation in the corporation and the added

areas are given below:

S. Area General Education Library

No. Tax Tax Cess

1. Old Municipal Area 15.5% 2.5% 10% of

General Tax

2. Singanallur Municipal Area 12.5% 2.5% 10% of

General Tax

3. Kumarapalayam Panchayat 10.00% 2.5% 10% of

General Tax

4. Rural Areas 8.5% 2.5% 10% of

General Tax

5. Telungupalayam Panchayat 7.5% 2.5% 10% of

General Tax

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The Corporation Council in its resolution No.1615

dt.7.2.91 has implemented penalty provision for the buildings

constructed in unapproved layouts, unauthorized

constructions without approved building plan and also

deviated constructed portion from the approved plan with

effect from 1.4.91. It is levied on half-year basis with the

property tax at Rs.50/- per 100 sq ft and part there of and the

same is revised with effect from 01.04.2005 Rs.25/-per 100

sq ft and part there of upto 3000 sqft and above 3000 sqft

Rs.50/- per 100 sq ft and part there of the unauthorized and

unapproved constructions. Asper the council resolution no Dated Functions / Services N Determining rate of Tax and dividing Zones for the pur-

pose

N Assessment of Tax on all new constructions and

additional tax for additional constructions. Ensuring filling

up of Self Assessment Returns by owners N Collection of Tax N Transfer of Title to properties Response time for service / Grievance redressal

Sl.

No. Details Time Schedule

A. Assessment of Property Tax :

1. Information regarding the At information Centre on the

assessment of Property Tax spot

2. Issue of acknowledgement for At information Centre on the

self assessment return spot

3. Application for inclusion in the At information Centre on the

assessment register spot

4. Assessment Order for new and 30 days

improvement to the existing

Building

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B. Name Transfer

Issue of form / acknowledgment At information Centre

on the spot

Issue of Orders 20 days

A. & B. Issue of Certified Copies

1. Receipt of Forms and issue of On the spot at information

acknowledgment counter

2. Receipt of fees At information centre

on the spot

3. Issue of copies 7 days

C. Settling tax complaints 15 days

(Note : If any facility had been

made on line the information may be furnished here suitably altering the details and

time schedule

D. Vacancy remission 30 days

Citizens cooperation solicited N Report new / additional constructions promptly and file

self assessment returns by fully furnishing the required

infor-mation N Pay Tax promptly without leaving any arrears. N Insist on getting receipt for payment N Avoid paying tax in installments

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Whom to contact for service / complaint

Details Designation with phone no

First Complaint Special Revenue Inspector

Second Contact Assistant Revenue Officer / Administrative Officer

Third Contact Assistant Commissioner (if deficiency persists) East – 2577056

West – 2551700 South – 2215618 North – 2213133

Deputy Commissioner 2382690

For profession tax and other revenue sources also, any

information required may be obtained from the same offices.

Similarly, any delay or service deficiency can also be

complained to the same officers

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16. OTHER SERVICES

Swarna Jayanthi Sahari Rozgar Yojana The objectives of the scheme, implemented by the

Corporation are : 1. Providing self-employment opportunity to the people living

below poverty line 2. Providing financial assistance for the economic

development of women and children Groups in urban

areas below poverty line 3. Imparting training to those who are selected and

interested in self-employment 4. Engaging the public living below poverty line for the works

taken in urban areas under Wage Employment

programme. 5. Providing revolving fund at the rate of 1000 per member

to the Thrift and Credit Society members on completion of

one year from the formation of the society. Maximum

amount 25 thousand per Thrift and Credit Society. 6. Development of community infrastructure and

strengthening of community development society. The

people below poverty line may submit applications to the

Corporation and the applications shall be scrutinized with

reference to the list of people below poverty line and the

eligible persons shall be recommended for financial

assistance by banks.

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S.

No. Details Time Schedule

1. Issue of application form In the information counter –

on the spot

2. Receipt of filled in application In the information counter –

on the spot

3. a. Task Force Committee Meeting On every 28 of the month

b. Sending of applications to bank 5 days after Task Force

Committee Meeting

4. Imparting training to

eligible candidates 30 Days

Whom to contact for service deficiency

Details Designation and timings

First Complaint Medical Officers 10 a.m. to

Second Contact Assistant Commissioners 6 p.m.

Third Contact City Health Officer

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17. RAIN WATER HARVESTING

Rain water Harvesting

Rain water Harvesting is collection of rain water for drinking

and other purposes. Why should Rain water be harvested or saved N To meet water demand for domestic use N To raise the ground water level N To improve the quality of ground water N To prevent infiltration of sea water in nearby areas of sea

shore. Method of harvesting Rain Water N Rain water can be harvested by two methods. N Rooftop harvesting N Surface run off harvesting N Rain water from roof top can be straight away let into

wells / Borewells N Rain water in the open spaces can be collected adopting

various rain water harvesting methods Collecting Rain water from the terrace of the Buildings a) Collecting through well b) Collecting through borewell To harvest Rain water in open space a) Percolation / Recharge pit b) Percolation / Recharge pit with bore c) Recharge trench d) Recharge well

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Harvesting of Rain water from thatched and tiled house N Rain water from the thatched and tiled houses are collected

through gutters in a small pit used as filter N Rain water can be collected on the thatched roof by using

polythene sheets N Rain water collected through filter can be stored in a tank or

existing sump N Approximately it costs Rs. 800 to Rs. 1000 (Excluding stor-age

tank) lN Rain water from the roof top collected through gutter can be

stored directly in tanks for domestic use. However, bleaching

powder is to be added now and then for ensur-ing the quality of

water.

Whom to contact for service deficiency

Details Designation and timings

For Demonstration Assistant Executive Engineer (Schemes)

For Installation Phone : 9443799214 –

10.a.m. to 6.p.m on all working days

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52

18. E-Governance

N In this Corporation data relating to property tax, water

charges and non-tax items have been computerized

N Property tax, Water Charges and Non-Tax items are col-

lected through Computerised Service Centers / selected

banks. N Computerised Service Centres are functioning on all

work-ing days from 10.00 A.M. to 5.P.M. so as to enable

the public to remit the tax directly in the Corporation. N Public can ascertain the details of Property tax dues etc.,

from the Computerised Service Centers during the work-

ing hours. N Birth & Death certificates are issued through computer

ser-vice centers.

N Facility to register the complaints of the public through

phone.

Web site N Public can get general information of the Corporation N Public can have the details of all activities of Corporation

through the WEBSITE

WEBSITE : www.coimbatore-corporation.com E-

Mail ID : [email protected]

Page 53: City Municipal Corporation of Coimbatore...3 2. FOREWORD BY MAYOR The City Municipal Corporation of Coimbatore has adopted this second edition of citizen charter in its resolution

53

Whom to contact for service deficiency

Details of various applications / forms issued at Infor-

mation Centre

Sl. Application

No. Details fee

1. Application for Water Supply HSC Rs.25/-

2. Application for Underground

Drainage Connection Rs.25/-

3. Application for approval of Building Plan Rs.75/-

4. 1) Application for trade licences Rs. 5/-

2) Application for licence under prevention

of Food Adulteration Act Rs.5/-

5. 1) Application for Birth Certificate Rs.12/-

2) Application for Death Certificate Rs.12/-

6. Property tax self assessment return /

name transfer application Rs.10/-

7. Application for assessment of Property tax Rs.10/-

8. Property Tax appeal form Rs.10/-

9. Form for acquiring property tax extract Rs.10/-

10. Form for acquiring additional copies of

approved building plan Rs. 2/-

11. Form for acquiring duplicate books of

property/water charges/non-tax/profession tax Rs.10/-

Page 54: City Municipal Corporation of Coimbatore...3 2. FOREWORD BY MAYOR The City Municipal Corporation of Coimbatore has adopted this second edition of citizen charter in its resolution

54

19. OTHER INSTITUTIONS AND SERVICE

Sl.

No. Type of Institution Nature of service

1. Library / Reading Room —

2. Sevai Maiyam Staff attending holiday duties will register complaints of public through phone calls and redress them by taking appropriate

action. (Ph. No.2302323)

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20. Name and Telephone Nos., of Mayor,

Deputy Mayor and Councillors

Thiru R. Venkatachalam, Worhsipful Mayor Ph. 2395884, 2398702 (O) Ph. 2555932 (R ), Cell: 9442266111

Thiru N. Karthik, Deputy Mayor Ph. 2398686 (O) Ph. 2571882 (R ), Cell: 9443754100

(A) Details of elected Chairperson, Vice-Chairperson and Councillors

or members

Phone No.

S.No

Ward No.

Name of the Councilor and

position Party

Mobile Resi STD 0422

E mail

1 1 Thiru. K. Chandrasekaran AIADMK 9363152425 9442501801

[email protected]

2 2 Tmt. D. Jothimani AIADMK 9442920610 9442501802

[email protected]

3 3 Thiru. C. Padmanaban. Chairman North zone

CPI(M) 9443799223 9443481844

2573414

[email protected]

4 4 Tmt. P. Shobana INC 9443373670 9442501804

[email protected]

5 5 Tmt. Y. Velumani DMK 9442501805 2271341

[email protected]

6 6 Thiru. S.M. Samy Chairman,East zone

DMK 9842216637 9443799226

2576637

[email protected]

7 7 Tmt. M. Kanagamani CPI(M) 9344638794 9442501807

2572566

[email protected]

8 8 Thiru. R. Ramasamy Chairtman, Works Committee

INC 9894499984 2311790

[email protected]

9 9 Tmt. S. Rajamani CPI(I) 9442501809 2596165

[email protected]

10 10 Thiru. P. Dhanaraj DMK 9843036426 9442501810

[email protected]

11 11 Thiru. M. Krishnamoorthy INC 9842013025 9442501811

[email protected]

12 12 Thiru. N. K. Ashok kumar INDI 9363222666 9442501812

[email protected]

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13 13 Tmt. N. Janaki DMK 9894778199 9442501813

[email protected]

14 14 Thiru. R. Cheralathan DMK 9345191059 9442501814

[email protected]

15 15 Thiru. E. Ramamoorthy CPI(M) 9943015015 9442501815

2595886

[email protected]

16 16

Thiru. N. Karthik Deputy Mayor

DMK 9443819231 9443754100

[email protected]

17 17 Tmt. C. Sivakami CPI(M) 9894731936 9442501817

[email protected]

18 18 Tmt. U. Savithiri DMDK 9843636156 9442501818

6570523

[email protected]

19 19 Thiru. P. Balasubramanian INDI 9443477888 9442501819

6581390

[email protected]

20 20 Tmt. K. Hemalatha CPI(I) 9443721298 9442501820

2565550

[email protected]

21 21 Tmt. V. Kalaiarasi DMK 9345133497 9442501821

[email protected]

22 22 Tmt. T.R. Gomathy BJP 9443566366 9442501822

[email protected]

23 23 Thiru. R.S. Thirumurugam Leader, Ruling party

INC 9443232651 9442501823

[email protected]

24 24 Thiru. V.N. Udayakumar Leader, opposition party

DMK 9842537729 9442501824

[email protected]

25 25 Thiru. P. Pynthamil Chairman, South zone

DMK 9344666777 9443799225

[email protected]

26 26 Tmt. R. Amudha DMK 9363122564 9442501826

[email protected]

27 27 Tmt. S. Yamunadevi DMK 9442007506 9442501827

2234413

[email protected]

28 28 Thiru. K. Srinivasan INC 9944931028 9442501828

[email protected]

29 29 Tmt. R. Vijayalakshmi CPI(M) 9442241190 9442501829

2525320

[email protected]

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30 30 Thiru. A. Nandhakumar Chairman,Tax & Finance Committee

DMK 9443332339 9443799231

2332339

[email protected]

31 31 Thiru. R.M. Sethuraman DMK 9842644025 9442501831

2527917

[email protected]

32 32 Thiru. R. Sivamurugesan DMK 9443137847 9442501832

2493077

[email protected]

33 33 Thiru. V.K.S.K. Senthil Kumar INC 9443722444 9442501833

[email protected]

34 34 Thiru. G. Mohankumar DMK 9363149486 9442501834

[email protected]

35 35 Thiru. N. Murugesan CPI(M) 9443821190 9442501835

[email protected]

36 36 Thiru. P. Krishnamoorthy Chairman, Town Planning Committee

DMK 9443998812 9443799227

[email protected]

37 37 Thiru. K. Sampathkumar INDI 9443768800 9442501837

[email protected]

38 38 Tmt. A. Amutharani INDI 9843232164 9442501838

[email protected]

39 39 Thiru. T.A. Abdul Nazar DMK 9345541877 9442501839

[email protected]

40 40 Thiru. V. I. Badhurudeen DMK 9363344337 9442501840

[email protected]

41 41 Thiru. G.T. Rajendran Member, Appointment Committee

DMK 9344719808

[email protected]

42 42 Thiru. P. Nachimuthu Chairman, Health Committee

DMK 9363144005 9443799228

2340011

[email protected]

43 43 Tmt. N. Tamilselvi Chairman, Accounts Committee

DMK 9994259787 9443799201

2396635

[email protected]

44 44 Thiru. P. Rajendraprabhu DMK 9443373307 9442501844

[email protected]

45 45 Thiru. K.A. Athinarayanan AIADMK 9345776156 9442501845

[email protected]

46 46 Thiru. N. Thangavelu MDMK 9363110913 9442501846

2306791

[email protected]

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47 47 Thiru. V.K. Rajendran MDMK 9843399971 9442501847

2479410

[email protected]

48 48 Thiru. K. Selvaraj DMK 9443423339 9442501848

[email protected]

49 49 Thiru. V.P. Selvaraj Chairman, West zone

DMK 9843011588 9443799226

[email protected]

50 50 Tmt. N. Revathi INDI 9245113021 9442501850

[email protected]

51 51 Thiru. N. Sivakumar DMDK 9443213778 9442501851

2474898

[email protected]

52 52 Thiru. M. Nataraj AIADMK 9994619359 9442501852

[email protected]

53 53 Selvi. N. Kamalaveni INDI 9363147600 9442501853

2341761

[email protected]

54 54 Tmt. M. Meharneesa DMK 98656-26589 9442501854

[email protected]

55 55 Tmt. A. Subbulakshmi AIADMK 9842283631 9442501855

2349327

[email protected]

56 56 Thiru. N. Chinnadurai AIADMK 9363127333 9442501856

2349706

[email protected]

57 57 Thiru. M. S. Velmurugan INDI 9442735200 9442501857

[email protected]

58 58 Tmt. G. Jayanthi AIADMK 9842207780 9442501858

2438083

[email protected]

59 59 Thiru. R. Kalyanasundaram Chairman, Education Committee

CPI(I) 9443506614 9443799200

6533838

[email protected]

60 60 Tmt. Santhamani. A. INDI 9842249155 9442501860

2451643

[email protected]

61 61 Thiru. K. Purusothaman CPI(I) 9443044535 9442501861

2445354

[email protected]

62 62 Tmt. R. Gayathiri INC 9894951133 9442501862

[email protected]

63 63 Thiru. R. Venkatachalam Worshipful Mayor

INC 9363205146 9442266111

2555932

[email protected]

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64 64 Tmt. H. Meharban AIADMK 9443387834 9442501864

[email protected]

65 65 Tmt. Asunthamary Jayaseelan DMK 9994749400 9442501865

[email protected]

66 66 Thiru. R. Kannadasan DMDK 9842217199 9442501866

2330454

[email protected]

67 67 Tmt. Meena loganathan DMK 9360331516 9442501867

2491550

[email protected]

68 68 Thiru. N. Murugesan CPI(M) 9245148010 9442501868

2521810

[email protected]

69 69 Thiru. R. Prabhakaran AIADMK 9842291277 9442501869

2521927

[email protected]

70 70 Thiru. P.V. Subramanian DMK 9363142042 9442501870

2331599

[email protected]

71 71 Thiru. P. Rajkumar AIADMK 9842211100 9442501871

2333724

[email protected]

72 72 Tmt. P. Santhakumari DMK 9443720346 9442501872

[email protected]

Phones Numbers of Zonal Chairmen

1 North Zone 94437-99223

2 West Zone 94437 99224

3 South Zone 94437 99225

4 East Zone 94437 99226

Phones Numbers of Chairmen of Corporation Standing Committees

1 Town Planning Committee 94437 99227

2 Public Health Committee 94437 99228

3 Finance and Taxation Committee 94437 99231

4 Educational Committee 94437 99200

5 Works Committee 98944-99984

Phones Number of Appointment Committee member

1 Appointment Committee member 94437 99230

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21. Telephone nos. of key officials of the

City Municipal Corporation Sl.No. Designation Telephone Numbers

Office Residence Cell

1 Commissioner 2396026 2543100 94437 99222 2 Deputy Commissioner 2382690 2552001 94437 77666 3 City Health Officer 2395156 2527907 94437 99202 4 City Engineer 2394376 — 94437 44445 5 Executive Engineer (East) 2399319 — 94437 99210 6 Executive Engineer (West) 2394376 — 94437 44445 7 Town Planning Officer 2390261 2540876 94437 99203 8 Asst. Commissioner (Accounts) 2390261 2498801 94437 99204 9 Accounts Officer (WS) 2390261 2545622 94437 99205

10 Corpn. Education Officer 2390366 2449883 94437 99229 11 Asst. Commissioner (Revenue) 2391847 — — 12 Public Relations Officer 2398786 2455355 94437 99220 13 Assistant Commissioner (E) 2572696 2311028 94437 99206 14 Assistant Commissioner (W) 2551700 2499422 94437 99207 15 Assistant Commissioner (N) 2213133 2449630 94437 99208 16 Assistant Commissioner (S) 2215618 2550706 9443799209 17 Asst. Executive Engineer (W) 2551700 94437 99210 18 Asst. Executive Engineer (E) 2572696 94437 99211 19 Asst. Executive Engineer (S) 2215618 94437 99213 20 Asst. Executive Engineer (N) 2213133 94437 99212 21 Asst. Executive Engr.(Scheme) 2394376 94437 99214 22 Asst. Engineer (M.S.R) 2511911 94437 99215 23 Asst. Engineer (H.L.R.) 2442236 94437 99216 24 Junior Engineer (L.L.R.) 2471009 94437 99217 25 Asst. Engineer, Singanallur (W.S.)2572696 94437 99218

26 Asst. Engineer, Sungam (W.S.) 2572696 94437 99219

27 Council Secretary 2395884 94437 99221 28 Zonal Sanitary Officer (S) 2215618 94437 99232 29 Zonal Sanitary Officer (W) 2551700 94437 99233 30 Zonal Sanitary Officer (N) 2213133 94437 99234 31 Zonal Sanitary Officer (E) 2572696 94437 99235 32 Asst. Town Planning Officer (E) 2572696 94437 99236 33 Asst. Town Planning Officer (N) 2213133 94437 99237 34 Asst. Town Planning Officer (S) 2215618 94437 99238

35 Asst. Town Planning Officer (W) 2551700 94437 99239

In case of persistent defaults, please contact: Commissioner of Municipal Administration, Chennai – 5 -

For Emergencies on service deficiencies, contact:

2390261, 2302323

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1