City Delivery Overview OPERATIONS PROGRAMS SUPPORT.

City Delivery Overview

OPERATIONS PROGRAMS SUPPORT


City Delivery Programs

CDPOM (City Delivery Pivoting Opportunity Model)

CDV (City Delivery Variance)

DOIS (Delivery Operations Information System)

MSP (Managed Service Points)

COR (Carrier Optimal Routing)

Vital Programs to Plan, Monitor and Achieve Potential Opportunity in a City Delivery Environment


CDPOMCity Delivery Pivoting Office Model

CDVCity Delivery Variance

Sherri Cole, NashvilleBob Deluca, Nashville


CDPOM - What does it provide?


Provides Future Weekly Projected # Routes

Uses SPLY Volume Trends as a Base Line Applies % of Anticipated Volume Declines to the SPLY Volumes Provides Anticipated Savings in Equivalent Routes

Provides Historical Performance Compares Earned Workload Vs Actual Workload Compares Savings Opportunity & Savings Achieved Provides a % of Performance Achieved

Provides Performance Trends in Graph Form Volume Graphs Actual and Earned Workload Graphs Overtime / Sick Leave / LWOP Graphs


Provides Updates on

Week Available & Data Sources

Select Week or Select Range of

Weeks

Mouseovers will Provide Helpful

Information


Mouseovers appear while floating over

each field


Everything in CDPOM is in Equivalent Routes

What is an Equivalent Route?

Total Weekly Hours ÷ 8 Hours ÷ Day in the Workweek

DOIS Base Equivalent Rtes Example:

Unit has 24 Full Routes & 1 Auxiliary Rte (4 Hrs) or 24.5 Equivalent Routes


-O

pp

ortu

nity

=

Base

Earn

ed


-P

erform

ance

=

Base

Actu

al


÷

% A

chieved=

Op

po

rtun

ity

Perfo

rman

ce

GOAL IS 100%


Select Different Criteria for Graphs

ProjectedHistorical


CDV - What does it provide?

Provides Earned Performance Vs Actual Performance

Provides Earned Workload in Route Equivalents Provides Unit Ranking Based on Earned Vs Actual Performance Goal is to Less than Zero (Negative # of Equivalent Routes)

CDV Definitions/Data Sources FTER (Full Time Equivalent Routes) Work Hours ÷ 8 Hours ÷ # Days in the Week eFlash DOIS Base Information WebCOINs


Select Area, District, Delivery

Unit

Select Canned Reports

or Ad Hoc for Manually

Selecting Weeks

City Delivery OverviewR

anked

by

Click on Column Header to Sort Ascending or Descending


Opportunity Is the Difference Between Earned and Actual FTER

(Full Time Equivalent Routes)

The Goal is to be Less than Zero


2 Routes Over Earne

d Office

¼ Route

s Under Earne

d Street

1¾ Total Routes Over Earne

dOr

16 Hrs/DayOr

2 Hrs/DayOr

14 Hrs/Day


INDIVIDUAL UNIT INFORMATION

Click on the “?” for Formulas


CDV FORMULAS – Print Out


DOIS – Critical Items

Maintain Data Integrity

Volume inputs should be accurate & closely monitored Clock Rings from TACS should be accurate & closely monitored Upkeep of Base Information Maintenance

Utilize the Available Report to Monitor Performance Monitor Daily Performance Reports for Variances Monitor MSP Daily Performance Reports for Variances Unit Managers Monitor Unit Feedback for Supervisor Quality Usage

Maintain Annual/Periodic Required Maintenance Conduct Annual 3999s on Every Route Create Annual Pivot Plans After New 3999s Create New Pivot Plans After Changes to Route Base Data


DOIS –Maintain Data Integrity

Volume

Volume Input into DOIS directly feeds to eFlash Volume Input provides Projected Office Time Projections are critical to monitoring performance

Clock Rings Clock Rings will become Route Historical Data Historical Data will be used to conduct future minor adjustments Clock Rings are critical to monitoring performance

Maintaining Base Information Maintenance Ensure Route Base Schedule is accurate Route Base Schedule Impacts Workload Status & MSP Reports Ensure Pivot Plans are up to date Pivot Plans impact projected workload & MSP Reports


DOIS – Utilize DOIS Reports

DOIS Critical Daily Reports

Workload Status Report

Clockring Discrepancy Report

Rte/Daily Carrier Performance

MSP Performance Reports

Unit Feedback Report




Workload Status Report Provides Supervisor with Leave/Return Times Provides a breakdown of assigned workload Office/Street




Clockring Discrepancy Report Helps with Missing Transfer Hours for Pivots Helps identify carriers incorrectly clocking to routes Helps to identify missing route numbers in TACS




Rte/Daily Carrier Performance Compare Projected Times to Actual Times Helps to ensure all transfer hours are in TACS




MSP Performance Reports MSP Overview – Monitor On-Time Delivery MSP Route Report – Monitor Diff in Sched/Actual Times

MSP OVERVIEW REPORT

MSP ROUTE REPORT


DOIS – Utilize DOIS Reports Unit Feedback Report

Shows If & When Supervisors pull Critical Reports Summarizes Performance Indicators


DOIS – Annual/Periodic Maintenance


Conduct Annual 3999s on Every Route

Helps to identify safety issues

Helps to identify need for minor adjustments

Helps supervisor to be familiar with territory

Vital Form of Street Management


DOIS – Annual/Periodic Maintenance

Create Annual Pivot Plans

After a New 3999 has been completed * This will update MSP with current load/travel times

After changes to routes AMS data * This will update pivot plan with line of travel/growth

After changes to Route Base Information* This will update MSP Base Schedule Scan Times


DOIS Exception Reports

MSP Exceptions

3999/Pivot Plan Exceptions



Creating a New Pivot Plan will Correct Most of these Issues


Hot Case After or Same as Depart to Route Time

Check for Load Vehicle Time in Most Recent 3999


Depart to Route After or Same as First Delivery time

Check for Travel To Route Time in Most Recent 3999


Street Scan Same as Next Street Scan

If this is a lunch location – Check Pivot Plan for Inserted Lunch

If not a lunch location – Delete one of the two & select another MSP Point


Street Scan After Next Street Scan (Negative Scheduled Intervals)

Correct the Route Base Scheduled Leave Time & Create a NEW Pivot Plan


Scheduled Scan Time of 00:00 or 24:00 (Post-Route Adjustment Issue)

Correct the Route Base Scheduled Leave Time & Create a NEW Pivot Plan


Hot Case Time not same as Scheduled Leave Time

Ensure the Route Base Sched Leave Time is Correct & Create a NEW Pivot Plan

These MUST Match


3999 Exp

ired

Pivo

t Plan

Exp

ired


Delivery Helper



Check for System Outages

Broadcast Messages

Links to Other Webpages &

Helpful Job Aids


CORCarrier Optimal Routing

Sherri Cole, NashvilleBob Deluca, NashvilleSherrie Gibson, Chattanooga


COR – Carrier Optimal Routing

WHAT IS COR?It is a mapping program that has the

capability to realign/square off routes in a way that eliminates

unnecessary travel


COR – Carrier Optimal Routing

All Minor and Formal Inspections Must be via COR

Operations Programs Support MUST be notified:271G – Special InspectionsMinor Adjustments – Must notify MPOO Formal Inspections – Notification to OPS by MPOO

Units will conduct adjustments in same manner as DOISA District Representative will process in COR

District is currently conducting Street Validation of ZipsAll DOIS Zips will be validatedValidation will be done by DistrictGoal is to have all zones done by end of FY


QUESTIONS

Sherri Cole, CSA, Nashville: (615) 872-5614

Bob Deluca, CSA, Nashville: (615) 872-5712

Sherrie Gibson, CSA, Chattanooga: (423) 499-8266

City Delivery Overview OPERATIONS PROGRAMS SUPPORT.

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