Citrus County Sheriff’s Office

Volunteer Unit Rules & Procedures

Handbook

Produced by the Citrus County Sheriff’s Office

for all active volunteer members.

A State and Nationally Accredited Law Enforcement Agency

MESSAGE FROM THE SHERIFF Welcome to the Citrus County Sheriff’s Office volunteer program! On behalf of all

of us at the agency, I am pleased that you’ve decided to join our team.

The mission of Sheriff’s Office volunteers is to assist deputies, firefighters, animal

control officers and other personnel to better serve the residents of our community.

With the help of people like you and the resources available to us, the Sheriff’s

Office can keep Citrus County one of the safest places in Florida to live, work and

play.

This agency has long acknowledged the tremendous value of its hundreds of

volunteers. Not only do we recognize and support those who so willingly donate

their time and considerable talents, but we also appreciate the integral role that

volunteers play in crime and fire prevention strategies. In short, volunteers

contribute their experience, life skills and knowledge to provide personalized

attention to the community they serve.

The selfless commitment exhibited by Sheriff’s Office volunteers enables law, fire

and other personnel to concentrate on the specialized work they’ve been trained to

do. Volunteer efforts also enhance the community’s overall understanding and

support of this agency.

Thank you for your dedication to the Sheriff’s Office volunteer program. We all

look forward to working with you and hope you find satisfaction in your chosen

assignment.

Section 1: Volunteer Unit Mission The mission of the Citrus County Sheriff’s Office Volunteer Unit is to provide support and assistance to all divisions of the Sheriff’s Office, to help in crime prevention efforts, and to make our community safe.

Section 2: The Volunteer Unit The Citrus County Sheriff’s Volunteer Unit is comprised of nearly 700 citizens serving Citrus County. Our Members come from all walks of life and bring with them many years of life experience. This experience combined with dedication and the willingness to help their fellow citizens truly is a model to the rest of the country as to “helping one another.” The most visible part of the program are the Community Patrols, Surveillance Units and Public Service Officers that patrol the roadways and neighborhoods of the county. There are receptionists, communication personnel, members working in the schools, fingerprinting and the list goes on and on. If you can think of a work area, a volunteer may be there. On behalf of the Sheriff of Citrus County and the citizens of the county, we thank you for your dedication and support. With your help, we are able to provide the highest quality services to Citrus County. Authority: Volunteers of the Sheriff’s Office provide support and assistance by observing for crime or dangerous situations and reporting them to the proper authority. Volunteers have no arrest or detention authority. There is no such thing as “Citizen’s Arrest” under Florida Law. The Sheriff’s Office is an Equal Employment Opportunity Employer. We consider volunteers for all programs without regard to race, color, national origin, sex, age, disability, marital status, religion or any other legally protected status.

Section 3: This Book

This book contains the rules and regulations of the Sheriff’s Volunteer Unit, so please read each section thoroughly. The following definitions apply in this manual: Unit: Program in general encompassing all volunteer assignments. Volunteer Coordinator: An employee of the Sheriff’s Office responsible for the Community Affairs section which includes the Volunteer Unit. Volunteer Director / Manager: A volunteer appointed or elected to manage individual groups of the Volunteer Unit. Member: Member of the Sheriff’s Volunteer Unit. Emergency Operations Center: Also known as the 911 Center or EOC. This is the location where all emergency calls are received by the Sheriff’s Office. It is also the 24 hour dispatch center for police, fire and ambulance, including the Volunteer Dispatch Center. Crime Watch: The official term for all Community Patrols or Surveillance Units.

If at any time you feel that you need clarification or have questions, please contact your specific groups volunteer Director or Manager, the Volunteer Coordinator / Asst. Volunteer Coordinator or the appropriate chain of command member. Important: The following rules and regulations supersede all previous information distributed by the Sheriff’s Office or incorporated units. Previous standing orders or procedures are null and void and must be reviewed by the Volunteer Coordinator prior to distribution. If at any time you encounter anything that is not specified in this book and you do not know what to do, you should check with the Volunteer Coordinator or the responsible supervisor (CCSO employee) in the assignment area.

Section 4: Chain of Command - Community Affairs Section The Sheriff’s Volunteer Unit falls under the Public Safety Bureau of the Sheriff’s Office, specifically the Professional Standards Division, Community Affairs Section. NAME: TITLE & E-MAIL ADDRESS: PHONE #: Heather Yates Director of Community Relations 726-4488 hyates@sheriffcitrus.org Andy McEwen Deputy, Volunteer Coordinator 527-3701 amcewen@sheriffcitrus.org

** It is appropriate to follow the chain of command, from the bottom up, starting with Deputy McEwen ** If you are unable to contact Deputy McEwen, please contact individuals below for assistance.

Lee Alexander Seniors Affairs / Asst. Volunteer Coordinator 527-4260 lalexander@sheriffcitrus.org Carol Engel Volunteer Administrative Assistant – 746-3484 volunteers@sheriffcitrus.org

Section 5: V.I.M.S.

The Citrus County Sheriff's Office utilizes the Volunteer Integrated Management System (V.I.M.S). This secure database manages and tracks all members of the volunteer unit. It captures volunteer time, reports statistical data, has a calendar / scheduling function and provides an internal messaging system. All volunteer sections must utilize this system in order to maintain accurate records.

Section 6: Confidentiality Agreement In the process of performing work as a volunteer for the Citrus County Sheriff’s Office, it is possible to come in contact with or overhear information that is of a sensitive law enforcement nature or is subject to exemption from the public record laws of the State of Florida. Any information viewed or overheard is strictly confidential and under no circumstances should be discussed. Any disclosure of information may be grounds for immediate dismissal. You may also be subject to criminal prosecution and or civil penalties.

Section 7: Uniforms Community Patrol (Unincorporated): Issued uniform shirt and pants. The ball cap is optional. Shirts will be tucked in. Ladies may wear the shirt outside if the shirt is bloused. Shoes and socks (not provided) must compliment the uniform to present a professional appearance.

BADGE

CCSO Collar Brass

(not provided)

Years Of Service

Pin

American Flag (not provided)

Clip On ID Badge

Name Plate (not provided)

CCSO Collar Brass

(not provided)

Citizens’ Academy Pin

Millennium Pin

Presidential Service Pin

Incorporated Patrol: Incorporated units may adopt their own uniform rules and procedures with the exception of the following: Members who operate Sheriff’s Office vehicles or wear the Sheriff’s patch must wear dress type pants or shorts in black, green or khaki. Other colors may be authorized if they compliment the uniform shirt. The Volunteer Coordinator must approve these alternate colors. Denim shorts / pants are not permitted. Shirts will be tucked in. Ladies may wear the shirt outside if the shirt is bloused. The clip on ID card must be attached to the flap of the right pocket and the badge will be placed on the left chest shoes and socks (not provided) must compliment the uniform to present a professional appearance. The placement of a service pin, American flag or other pins are at the discretion of the appropriate unit. Seniors vs. Crime: Members shall wear the shirt issued by the CCSO or Florida Attorney General’s Office.

Pants and shoes (not provided) must compliment the shirt to present a professional appearance. The American Flag Pin, Years of Service, Citizen’s Academy and Millennium Pin will be worn in accordance with the Community Patrol policy above. Any other pins must be approved by the Volunteer Coordinator prior to wearing. CCSO collar brass will not be worn.

Trail Patrol: See the Trail Patrol section and general assignment below. Office Receptionist / General Assignment: Members shall wear the issued gray shirt. Pants (not provided), appropriate shoes and socks (not provided) must compliment the shirt in a professional appearance.

American Flag (not provided)

Years of Service

Pin Millennium Pin

Clip On ID Badge

Citizens’ Academy Pin

Presidential

Service Pin

Public Service Officer: Uniform guidelines are established by the Special Operations Division Commander.

Cold Case Unit: Uniform guidelines are established by the CID Division Commander. For all Members: No other pins (i.e. other clubs or organizations) or ornaments may be worn unless authorized by the Volunteer Coordinator. The uniform should be void of all items that look inappropriate or not uniform (i.e. unusual belts, excessive jewelry, bright colored cell phones or pagers, etc.). Members shall not loan their issued equipment or uniforms to other members nor shall they allow persons who are not Sheriff’s volunteers to wear Sheriff’s Office uniforms or equipment. Jackets: Jackets are not issued. They may be purchased from an approved vendor. See the Volunteer Coordinator for vendor information. If you choose to

wear your own jacket, it should be void of any markings of other organizations. If you choose to buy your own jacket and are a member of Crime Watch, the color must be black or dark green.

Hats / Caps: No other hats other than the ball cap that has been issued will be worn. ID Card Required: The ID card must be worn at all times while on Sheriff’s Office premises while visiting or attending special events or functions. Uniforms shall be worn while on duty or while reporting to a volunteer assignment. Uniforms, caps, badges and ID cards shall not be worn in public while off duty. Badges may not be carried in a wallet, ID case or on the belt. Ball caps issued to members due to their service as School Crossing Guards or Public Service Officers may not be worn with the regular volunteer uniform. They may only be worn during the performance of their specific job function.

Section 8: General Rules and Procedures 1. The confidentiality agreement must be followed at all times. 2. Those injured while on duty will notify the Volunteer Coordinator or Asst. Volunteer Coordinator immediately. During the evening, weekends or when the Coordinators are not available, the Watch Commander or Road Patrol Supervisor should be contacted immediately. They can be contacted by calling EOC by phone at 726-1121 or by using your two-way radio (if assigned one). An employee report of injury form shall be completed. DO NOT DELAY IN REPORTING AN INJURY. 3. All Volunteers should conduct themselves in a professional manner at all times. Members should follow Section 108 of the Citrus County Sheriff’s Office policy pertaining to Code of Conduct (See back of handbook). 4. Volunteers do not have the advantage of certain equipment while off duty. Due to this fact, members should not take any action while in uniform when they are traveling to and from their duty assignment.

5. Discussion of items of a political nature is not permitted while on duty. Nothing precludes a member from involving themselves in political activities while off duty and not in uniform. 6. Sleeping on duty is not allowed. 7. Smoking or the use of tobacco products is forbidden while on duty, in uniform, on Sheriff’s Office or

controlled property, the Courthouse, or in agency vehicles. 8. Weapons or firearms must not be carried at all while on duty. A concealed weapons permit does not carry any special authority and does not authorize members to carry weapons or firearms while on duty. 9. A common pocketknife or multipurpose tool can be carried as long as it is in a pocket or in a case on the belt. Bowie, special purpose and boot type knives are prohibited. 10. Shopping while in uniform when going home from a duty assignment is allowed with the exception of purchasing alcohol. Members may take a meal break while in uniform, however eating at a location that primarily serves alcoholic beverages is not allowed. 11. Using an official position with the Sheriff’s Office, either directly or indirectly, or using any information obtained in connection with a volunteer status for private gain is not allowed. 12. Accepting gifts, favors or services that may reflect improper influence in the discharge of duties is not allowed. This does not preclude an incorporated unit from conducting fund raising or accepting donations. People wishing to donate should do so by sending a check to the incorporated unit. Members belonging to an incorporated or unincorporated unit should not accept cash in the field. 13. Personal business while on duty is not permitted. 14. The consumption of alcoholic beverages while on duty, including meal breaks, is not permitted. Alcoholic beverages shall not be consumed within 8 hours of the beginning of shift or duty time. 15. All lawful orders of superior officers and other proper authorities should be followed. 16. All Federal, State and local laws, all rules and regulations of the Sheriff’s Office, and all General and Special Orders of the Sheriff’s Office should be followed. Any Member who is charged with any criminal offense or issued a civil infraction/citation shall immediately inform the Volunteer Coordinator within 24 hours of such incident. 17. Entering taverns or bars, except to perform an official task, is not allowed. 18. The loss or damage of any assigned or utilized Sheriff’s equipment or property should be reported to the Volunteer Coordinator as soon as possible. 19. All uniforms and assigned property shall be kept clean and in good working order. 20. All superior officers, subordinates, associates and citizens should be treated with respect. Members should address members of the Sheriff’s Office by their rank or title.

21. Full military honors will be rendered by uniformed personnel to the national anthem and colors at appropriate times. 22. The home phone number, address, e-mail address and cell phone number should be updated with the volunteer office as soon as possible. 23. Specific attorneys, bondsmen or businesses may not be suggested while on duty. 24. Members wishing to transfer from one assignment to another should submit a request to the Volunteer Coordinator. All transfers must be approved before commencement. 25. No person shall be intimidated for personal reasons under the color (also known as authority) of the Sheriff’s Office. 26. Rumors concerning agency Members, Sheriff’s employees or any other person should not be originated or spread. 27. We request that members remain active in the Unit. Those Members who consistently do not volunteer will be asked to leave the program and all issued equipment be returned. Exceptions to this will be considered on a case-by-case basis due to exigent circumstances. Members should contact the Volunteer Coordinator regarding their situation. 28. Citizens, friends, family members and personal pets are not allowed to accompany a Member to his/her work assignments without specific approval of the Volunteer Coordinator. 29. Legal advice will not be given to members of the community. Citizens wishing to report criminal violations should be referred to a deputy sheriff who will in turn take a report. Those with civil questions shall be advised to speak with a deputy. Specific attorneys shall not be suggested. 30. Volunteer hours of service should be recorded on the provided logs or reported to the Volunteer Unit office. 31. Statements to the media regarding activities of the Sheriff’s Office should not be made without prior approval of the Volunteer Coordinator. Media or citizens wanting information on cases should contact the Sheriff’s Office Public Information Officer. 32. Members shall read and be aware of the Sheriff’s General Orders pertaining to the Volunteer Unit (Located at the rear of this book). 33. All fellow Members and Sheriff’s Employees should be treated with respect. Harassment, regardless of its form, shall not be tolerated. 34. If served with Civil papers for matters that are related to the Sheriff’s Office, the member should report said information to the Volunteer Coordinator. 35. All Members are required to be truthful and honest when answering questions. 36. Based upon reasonable suspicion, the Sheriff’s Office reserves the right to require any volunteer applicant or current volunteer to provide medical certification from their physician that they are able to perform the duties and responsibilities of their assigned position. Any costs for obtaining

the medical release is the responsibility of the applicant or volunteer. All volunteers serve at the will and pleasure of the Sheriff and as such, we reserve the right to discontinue service with or without cause or notice. 37. Agency computers shall not be modified in any way. Programs and/or settings shall not be loaded, deleted or changed without approval from the Manager of Computer Services. Computers shall be used for official business only and not for personal matters. No Member shall delete a VIMS record or any data without permission of the Volunteer Coordinator. 38. Any member finding lost or abandoned property is required under Florida State Statute 705.102 to turn said property over to a law enforcement officer. 39. Members operating approved Sheriff's Office vehicles may not operate said vehicle with items left on the dashboard or on their lap that are not secure from movement. This included clipboard, notebooks, forms or any other item(s) that can slip, roll, move or are in any way not fixed or secure.

Section 9: Applying as a Member All applications for membership must be made through the Volunteer Unit office. No member shall promise anyone membership. No person should start training or be involved with any unit activities without being officially approved by the Sheriff’s Office. No person shall "ride along" with a volunteer group unless they are an official member of the volunteer program or they go through the proper procedures to do so, see Volunteer Coordinator for details.

Section 10: Complaints or Report Intake Sometimes Sheriff’s volunteers will be the first contact that citizens have with this agency. Even though volunteers do not have law enforcement authority, they do have the ability to refer people to the appropriate person. The phrase, “I am only a volunteer and there is nothing I can do,” is not true. In fact, there is always something that can be done. If you are on patrol, use the two-way radio to call for assistance. If in the office, call into the EOC using the telephone. A deputy should respond. If a person provides you with intelligence information (i.e. suspect information from a major crime, etc), take the following information and immediately call the Emergency Operations Center via telephone and pass the information to the shift supervisor: Name of the person, phone number (home, work, cell, pager, etc.), address, and a brief summary of the facts involved. If the citizen wishes to remain anonymous, they can also call Crime Stoppers at 1-888-ANY-TIPS (1-888-269-8477).

Section 11: Discipline Members are subject to discipline as outlined in the procedural order established by the Sheriff’s Office. Progressive discipline will be followed. Progressive discipline may be superseded depending on the seriousness of the violation. Members may face the following consequences for violating the rules of the agency: Counseling, Written Reprimand, Suspension, or Removal from Volunteer Unit.

Section 12: Unit Assignments & Regulations The following sections detail specific rules or information for certain assignments. All members need to be familiar with all units of the organization so everyone is encouraged to read sections that may not specifically apply to your current assignment. The following is in addition to the guidelines and rules listed above.

Section 12.1: Community Patrol / Surveillance Units Members will conduct the following functions: 1. Patrol residential and commercial areas looking for criminal or suspicious activity and report said activity to the Communications Division via two-way radio or 911. This includes reporting abandoned vehicles. 2. Conduct house checks. 3. Check critical infrastructure in the county (electric, water, sewer, telephone, cell tower, etc.) 4. Report missing or damaged street or traffic control signs. 4. Patrol school facilities. 5. Other assignments as directed by approved Sheriff’s Employees. SAFETY: Members have NO authority to arrest or detain citizens. Therefore, no traffic stops (pulling people over), making contact with suspicious persons or anything else that would expose you to greater risk of danger should be made. If, while conducting a house check, you find anything wrong (unlocked door, signs of forced entry, suspicious person on the property, etc.), DO NOT enter the building. Stop, back away and move down the road to a position of safety. Call for a deputy to respond (VIA two-way radio or cell phone). If you find a car in a driveway of a house that is on house check and it is not listed on the house check form, back away and call for a deputy. DO NOT ask the Emergency Operations Center personnel to call in the home. Wait for a deputy. ------------------------------------------------------------------------------------------------------------------------------------------------- General Information: Patrols are permitted to operate 24 hours a day, all year round. However, between the hours of 10:00 p.m. and 6 a.m., there must be at least two members present in an individual car. Walk around house checks will only be conducted during daylight hours. The vehicle is to be used for official purposes only - not for private use. Gas cards remain with the vehicle to which they are assigned. In the event you must use a spare vehicle, the gas cards remain with the car, not the Crime Watch unit. Fueling should be done using the pay at the pump option when possible. In the event you have to pump first and then go inside to pay, and there is a problem with the card being accepting, call EOC immediately. DO NOT pay with your own money. The vehicle should be fueled using regular unleaded fuel only (lowest grade). Community Patrol / Surveillance Unit Members who are also Public Service Officers (PSO) may not perform any duties of a PSO while acting as a Community Patrol or Surveillance Unit Member. Shopping on duty is not permitted. Taking a meal break at restaurants or a general break at convenience stores is allowed.

Members who belong to community groups or neighborhood associations are not permitted to use the Sheriff’s Volunteer program, specifically Crime Watch, to search for deed restriction violations in their neighborhoods. The purpose of the patrol is to monitor neighborhoods and the community for crime and other safety matters. Deed restrictions are civil in nature. No eating or drinking in the vehicle with the exception of water. The water must be in a spill proof container. All efforts should be made to keep the interior clean and sustainable. All traffic laws will be obeyed, including use of turn signals, seat belts, driving the posted speed limit, etc. Members must possess a valid license issued by a state within the United States or Puerto Rico in order to operate any Sheriff’s Office vehicle. If you are involved in a traffic crash, whether there is damage/injury or not, notify the Emergency Operations Center immediately. Do not hesitate to call. A report must be made. DO NOT leave the scene of the crash. Leaving the scene of a crash without reporting it is a crime. Members DO NOT have law enforcement authority. Members should take no action and should report all activity to the Emergency Operations Center. No one encountered who is injured should be moved unless there is imminent danger or fire. Emergency medical services should be called via two-way radio or via 9-1-1. The patient should be requested to stay still and wait for medical help. The patrol vehicle must not be left running while unattended. The key must be removed and the vehicle should be locked when unattended. ------------------------------------------------------------------------------------------------------------------------------------------------ Tactical Deployment / Patrol Techniques: Prior to patrolling, members are encouraged to go to the Sheriff’s Office website at www.sheriffcitrus.org, Citrus County Crime Reports in the middle of home page. From there, you can pull up crime data that will help you tactically deploy during your patrol. In addition, members are encouraged to patrol with quality in mind, rather than quantity. Someone who patrols slower where they can see everything, as opposed to someone who patrols faster, can see more. ------------------------------------------------------------------------------------------------------------------------------------------------ Traffic Control: Only members certified by the agency to direct traffic may do so at special events. In the event a deputy asks you to direct traffic at a crash, you may only do so if you are certified. Do not direct traffic without being certified nor without a vest, gloves and flashlight (if appropriate). All Crime Watch / Surveillance Unit vehicles are equipped with vests and gloves. Additional equipment will be issued out during special events. Members are not authorized to use their own vest or equipment. All items must be agency issued. ------------------------------------------------------------------------------------------------------------------------------------------------ Traffic Crash: At a traffic crash, the Sheriff’s vehicle should not be parked in the roadway unless there is no safe place to pull off the pavement. Traffic cones should be used instead. If there is an injured victim in the roadway, the vehicle may be parked in such a way to shield the person from further danger. Your responsibility at a traffic crash is to update EOC with any information, protect the scene from on lookers and assist rescue workers if asked. ----------------------------------------------------------------------------------------------------------------------------------------------- Area of Patrol: Due to vast patrol areas, Members are expected to remain in their patrol zones as dictated by the zone map. However, Members may patrol adjacent patrol zones during a shift if: 1) Time permits. 2) There are no significant issues in their assigned patrol area. 3) There is a need. ------------------------------------------------------------------------------------------------------------------------------------------------

Lost / Found Property: Florida State Statute 705.102 states

(1) Whenever any person finds any lost or abandoned property, such person shall report the description and location of the property to a law enforcement officer.

(2) The law enforcement officer taking the report shall ascertain whether the person reporting the property wishes to make a claim to it if the rightful owner cannot be identified or located. If the person does wish to make such claim, he or she shall deposit with the law enforcement agency a reasonable sum sufficient to cover the agency's cost for transportation, storage, and publication of notice. This sum shall be reimbursed to the finder by the rightful owner should he or she identifies and reclaims the property.

(3) It is unlawful for any person who finds any lost or abandoned property to appropriate the same to his or her own use or to refuse to deliver the same when required.

(4) Any person who unlawfully appropriates such lost or abandoned property for his or her own use or refuses to deliver such property when required commits theft as defined in s. 812.014, punishable as provided in s. 775.082, s. 775.083, or s. 775.084.

Therefore, all members who find property will notify the EOC and request a deputy to respond. Members will not keep property for their own benefit. ------------------------------------------------------------------------------------------------------------------------------------------------- Passengers In Vehicles: In general, passengers should not be transported in the vehicle unless they are other volunteers or Sheriff’s employees. Citizens may be transported after receiving permission from a Watch Commander, deputy sheriff or patrol sergeant. This request can be made via the two-way radio. Any Member, after receiving permission to transport a person, should advise the EOC of the following information: Starting location and mileage, sex of person, ending location and mileage. If a Member encounters a child that needs to be transported, they should call for a deputy sheriff to respond - do not provide the juvenile a ride. If at any time the person appears to be of an altered mental state, suffering from Alzheimer’s or dementia, are in distress or appear to be having difficulty, notify the 9-1-1 Center immediately and ask for a deputy to respond. Do not give them a ride – stand by for law enforcement or medical help. ------------------------------------------------------------------------------------------------------------------------------------------------- Vehicles and Maintenance: Members are responsible for checking their vehicle prior to each patrol. This includes but is not limited to: oil level, brake fluid, tire pressure and condition, exterior / interior, vehicle operation, flashlight, emergency equipment and supplies and other vehicle fluids. If the amber check engine light comes on and there is no other indication of a problem, continue driving the car and have it checked at the next scheduled PM (preventative maintenance). If a red light comes on, stop the vehicle immediately and call the EOC for assistance. If you are physically able to change a flat tire, you may do so. If you are not physically able, call the EOC and request assistance. If in doubt regarding any unusual vehicle condition, call the Sheriff’s Vehicle Maintenance Unit or the Volunteer Coordinator. Repairs, alterations, additions or deletion of equipment and all other modifications to the patrol vehicle are not authorized. The Sheriff’s Vehicle Maintenance Unit will be responsible for such activities. No one other than Sheriff’s Vehicle Maintenance Unit shall tow a vehicle, unless authorized. ------------------------------------------------------------------------------------------------------------------------------------------------- House Checks: House checks will be received using the official Sheriff’s Office form. Each house check will be conducted for a period of no more than 6 months. Houses that are not occupied and are listed by a real estate agent will not be accepted. If a homeowner is on vacation and the home is listed by a real estate agent, the

house check will be received. If the real estate agent fails to secure the home more than twice the Volunteer Coordinator should be notified by the member. The house check may be canceled at their discretion. The Sheriff’s Office does not conduct house checks on homes that have been abandoned. We also do not accept checks on individual persons. If a person wants to be checked, they need to contact one of the support agencies in the county. A house check consists of a walk around inspection of the property and home looking for signs of entry, damage, unlocked doors or anything unusual. When a property is overgrown or too dangerous to walk around, then the Member shall notify their Volunteer Director / Coordinator. The Volunteer Director / Coordinator shall then make note that the house check will become a drive by only and a comment will be made on the form as to why. After a house check is cancelled or expired, it shall be forwarded to the Volunteer Unit Office for filing. Each time a house is checked, it will be recorded on the back of the house check form. It should be noted on the form whether it was a walk around or drive by check. If any of the following occur, the volunteer should BACK AWAY from the location immediately, pull down the street to keep an observation of the area and call the EOC: 1. Door or window found open or unlocked 2. Suspicious vehicles or people present 3. Other activity of a nature to indicate that something is not normal. NEVER enter a residence, call inside or confront anyone. ------------------------------------------------------------------------------------------------------------------------------------------------- Construction Sites / Infrastructure: Construction Sites and Infrastructure (power plants, utilities, electric stations, water towers, etc.) should be checked during regular patrol. A drive by of the facility is suitable. Members do not need to physically walk the plant or structure. Members are looking for suspicious devises, unsecure locations or suspicious persons/vehicles. ------------------------------------------------------------------------------------------------------------------------------------------------- Warning Notices: Members may issue an official Sheriff’s Office warning form for parking in a handicapped zone. The notice is to be placed on the windshield of the vehicle for a handicapped violation. Members who come across occupied vehicles parked in a fire lane shall drive up next to the vehicle (without exiting the car) and politely ask them to move out of the fire lane. If the person fails to do so, move to an area of the parking lot away from the offender and call for a deputy. If a vehicle is found unoccupied and left in the fire lane, a deputy should be called. ------------------------------------------------------------------------------------------------------------------------------------------------- Use of Two-way Radio: Radio communication should be as brief as possible. Unnecessary communications are discouraged. The use of profanity or unprofessional conduct will not be tolerated. Unincorporated Units go by the designator “Community Patrol” or “CP” followed by their unit #. (i.e. Community Patrol 1 or CP1). The only exception to this would be Pine Ridge and Riverhaven, please see example below. Incorporated Units go by their Unit designation. (i.e. Beverly Hills, Citrus Springs, Highlands and Sugarmill Woods). Units with more than one vehicle will follow their unit name with “Car 1” or “Car 2.” EOC will simultaneously broadcast emergency calls such as alarms, fights, robberies, etc. over the Crime Watch radio channel. This is designed to alert you to a dangerous area. If you hear a call of this nature, you should NOT go to the area. You should remain clear of the situation. “Plain talk” will be used. 10 codes and signals will not be used with the exception of 10-4 (meaning OK or acknowledged). Sensitive information will not be transmitted over the air. It should be reported via phone

(Call 911 on a cell phone or stop in at Sheriff’s Community Resource Office). The following are frequently used terms: “In Service” “Enroute” “Out of Service” “Arrived” “Meal Break” “Rest Stop” “Received” “Out of vehicle at _____________” “Acknowledged” NOTE: The terms “beginning tour of duty and ending tour of duty” will not be used. “In Service” and “Out of Service” will replace this. Members will be called via two-way radio on an hourly basis and their well being status will be checked. The following format will be followed: (example) Citrus EOC will say: “Citrus to Community Patrol One, Status Check?” You will respond: “Community Patrol One Clear” and provide your current location. You do not need to give an address, just a general area with nearest cross street. An example would be: Croft Road, Timberlane Estates, Hwy 44 & Hwy 491. Members are required to carry the portable two-way radio with them at all times. Members should know their location in the event that they need help. The two-way radios DO NOT have GPS (Global Positioning Systems) so you must know your location if you need to call for help. The phonetic alphabet may be used when calling in names or tag numbers: A Alpha F Foxtrot K Kilo P Papa U Uniform Z Zulu B Bravo G Gulf L Lima Q Quebec V Victor C Charlie H Hotel M Mike R Romeo W Whisky D Delta I India N November S Sierra X X-Ray E Echo J Juliet O Oscar T Tango Y Yankee ------------------------------------------------------------------------------------------------------------------------------------------------- Patrolling Rails to Trails:

You may patrol the Rails to Trails with the crime watch vehicle. The following shall be followed: 1. All drivers will drive at a slow speed not exceeding 25 miles per hour, being aware of and adjusting speed based on cyclists, pedestrians and horseback riders. 2. All drivers shall yield the right-of-way to all users of the trail. The crime watch car DOES NOT have the right-of-way. 3. The overhead emergency lights and headlights will be activated to increase visibility. 4. The crime watch car should be pulled off the trail as much as possible for approaching cyclists and pedestrians. 5. If you happen to pass a pedestrian or cyclist, MAKE SURE that they are aware of your presence. Approach and pass SLOWLY. Remember, they have the right-of-way. Remember that cyclists can achieve speeds greater than 30 MPH. It is important that you look into the rear view mirror at all times and be aware of all surroundings.

Members should be cognizant of the location of the Trail Patrol Unit before patrolling the Rails to Trails. If the Trail Patrol unit is nearby, there is no need to patrol the same area, Trail Patrol should provide their location once an hour when dispatch does a status check. In addition, you should only patrol the area of the Rails to Trails located within your patrol area.

Members may be asked to provide transportation for the Rails to Trails patrol. If so, Members should follow all guidelines as established in this section.

Section 12.2: Receptionist - Community Resource Office Members will have the following responsibilities: 1. Answer the telephone and take messages. People wanting to report a crime should call 911 directly. 2. Provide general answers to questions as listed in the office handbook. 3. Refer people to other services in the community. 4. Any other work as directed by a full time member of the Sheriff’s Office. Members answering the telephone should say: “Sheriff’s ___name of office___, may I help you.” If someone is calling with an emergency or an urgent need, advise them to hang up and call 9-1-1 directly. If they are calling for a Sheriff’s member working out of that office, you can transfer the call to them or take a message and place it in their mailbox. Offices are named as follows: Crystal River Crystal River Community Resource Office Beverly Hills Ridge Area Community Resource Office Inverness Inverness Community Resource Office NOTE: The River Region Office in Dunnellon, the Homosassa / Sugarmill Woods Office in Homosassa, and Inverness Office are no longer operational. If someone wishes to report a crime or provide information about a crime, a deputy should be called immediately. Call the EOC and request a deputy. The person’s name, a brief description of the problem and the action taken should be recorded in the logbook. (i.e. Tom Jones - Wanted to report a crime - Deputy Smith responded to take the report.) Members should be familiar with how to use the telephone, telephone intercom (if equipped), fax machine, copy machine and other office equipment. Members are encouraged to ask other knowledgeable volunteers or full time members of the agency how to use this equipment if they are unfamiliar with the operation. Whenever a Member leaves the office and there is no one present, the main doors to the building shall be locked to prevent unauthorized entry. No unauthorized person shall be permitted to enter beyond the waiting area unless they are escorted by a volunteer Member or a Sheriff’s employee. Security of the office is of the utmost importance. Each office has a Volunteer Office Handbook. It answers general questions and gives specific office procedures. All members should be familiar with the contents of this book. It is located on the desk. Members will know how to use the TTY (Hearing and/or Speech Impaired) machine in the event a hearing impaired person calls the office. The instruction manual is present with each machine and should remain with the unit. The TTY should always remain plugged into a wall outlet. There is a battery backup in the event the power fails but it will only last a few hours. You can tell that it is a TTY machine calling when you answer the phone by the series of tones. If you hear the tone, place the receiver on the

machine and send the automatic greeting. Remember, if the call is an emergency, please advise them to call 9-1-1 directly. Members should practice using this phone as often as possible. If a citizen wishes to turn in found property, you should call the 9-1-1 center and ask for a deputy to respond. The citizen should wait for the deputy. Do not accept property and allow the person to leave. Mail and packages should not be received at any office other than the main Sheriff’s Operations Center. People wishing to deliver a package should deliver it to: 1 Dr. Martin Luther King Jr. Ave., Inverness, Florida 34450. The only exception is if you are directed differently by a full time member of the agency.

Section 12.3: Mounted Posse Members of the posse will: 1. Provide patrol and/or parking assistance for specific events approved by the Sheriff’s Office. 2. Conduct searches for missing people or for evidence in a criminal case. 3. Other duties as assigned by the Posse Coordinator. 4. Attend monthly trainings. Members must pass an equestrian obstacle course to be accepted into the program. Members of the posse must provide their own horse and horse transportation, patrol in teams of two, and will not be permitted to patrol alone. Members, while patrolling, shall keep track of their location, they must wear their issued helmet, and patrol in

teams of two, and will not be permitted to patrol alone. Patrol areas will be determined by the posse

coordinator

Contact the posse coordinator for more specific rules concerning patrol specifics.

Section 12.4: Chaplains Chaplains are appointed by the Sheriff of Citrus County. Chaplains fall under the responsibility of the Volunteer Coordinator. See the Volunteer Coordinator for specific rules and uniform requirements.

Section 12.5: Communications Personnel (EOC) Communication Members will: 1. Monitor and record the status of volunteer patrol units using a computer CAD system 2. Provide assistance to field units calling for help or in need of a deputy 3. Monitor the overall status of field operations.

4. Provide hourly status checks for patrol units. All communications personnel should be familiar with the procedures outlined in Section 12.1. Members who receive calls from patrol units requesting a deputy or wishing to report a problem shall notify the communications employee so a deputy or other emergency services can be dispatched. If a Crime Watch unit calls in and it is unclear whether they want a deputy, the Communications Member should ask them “Do you want a deputy to respond?” Action should be taken based on their answer. Members shall conduct hourly well being checks of the units listed on duty. If after a period of 15 minutes there is still no contact with the unit after attempting an initial well being check, the Communications Member shall notify a communications employee. When conducting the well being check, the Communications Member will say, for example, “Citrus to Community Patrol One, Status check?” The car should respond by saying “Community Patrol One Clear” and they will provide their general location. If the unit does not provide their location automatically, please inquire and record this information in the computer. In the event that the unit is out of contact or in an emergency, we have a general location where they were. All issues or complaints received from field units should be routed to the appropriate agency or section. One example may be a road sign that is down. This should be routed to Citrus County road maintenance. Missing STOP signs require immediate attention. All action taken should be documented. If in doubt, ask a Communication Supervisor for assistance and direction. Communication Members shall not call the home of a house check where there is a suspicious or unauthorized vehicle in the driveway. In the event that a criminal has taken residency inside, this would alert them to our presence. Members may call the emergency contact number only, not the home number, and ask the owner if they returned early. If so, then no further action needs to be taken. In the event there is no answer at the emergency contact number, then a deputy should be dispatched. Use appropriate language over the radio. Long distance calls, with the exception of official Sheriff’s Office business are prohibited. No sleeping while on duty. Report information directly to a communications employee. Do not load any computer software on Sheriff’s computers without permission from the Manager of Computer Services. Do not change any fonts, files or other settings on the computer. Use caution while eating or drinking at the volunteer station. If you take a break or have to leave your radio, notify the Teletype operator so they can cover the radio. If any equipment does not operate properly, notify a communications employee immediately. Members should be familiar with section 11.1 which details the community patrol function, including radio communications.

Section 12.6: Bailiffs Members will perform the following functions: 1. Observe for any suspicious or criminal activity 2. Assist deputies in the courtroom with paperwork or approved hands on functions. 3. Assist at the security entrance with the scanning of items. Members will not provide any legal advice or discuss any legal issues with citizens. Members will not speak to the media or make any statements unless approved by the Sheriff’s Office Public Information Officer. Members should report any suspicious activity to a deputy sheriff immediately. Action should not be taken by the individual members. Any Member working with jurors should not discuss the case at hand, make any statements or talk about an ongoing trial. Members will follow the directions of the deputy in the courtroom.

Section 12.7: Emergency Management Members working with Emergency Management will follow the rules and regulations established by the Emergency Management Section personnel.

Section 12.8: Public Service Officer Members will provide direct assistance to the Patrol Division. Those wishing to become a Public Service Officer must appear before an interview board and be approved by said board. If selected to participate in the program, members must have a form completed by a physician indicating that they are fit to participate in the program. Members will follow the more specific guidelines as established in the CCSO standard operating procedures. All PSO’s report to the person designated by the Special Operations Division Commander.

Section 12.9: Fingerprinting The Citrus County Sheriff's Office does not provide fingerprint cards. Cards are provided by the institution requiring them to be fingerprinted. A $5 fee for ink prints and a $10 fee for Live Scan prints shall be received. All checks shall be made payable to the Volunteer Activity Fund. Debit and credit cards are not accepted. This is not a donation, it is fee for

operational and maintenance expenses. If the card was rejected and a reprint is needed, then there is no additional fee. Children needing to be fingerprinted for identification purposes will not be charged (i.e. CCSO Home Identification Kit). If a person comes in for a reprint, do not ask for a donation or give them a receipt. You can log in the book that it was a reprint. The person being fingerprinted will have to show some form of photo identification issued by a governmental entity. Persons who do not provide ID will not be printed.

All sections of the fingerprint card will be completed. In the section "employers name and address,” place the name and address of the company that has hired them or to the company whom they are applying. If it is a concealed weapons permit application, leave this space blank. The Sheriff's Office stamp is to be placed on the back of the card in the blank area of the upper right corner.

After you sign your name as the official taking the fingerprints, please place "CCSO ID" after your signature. If there are any questions regarding the fingerprinting procedure, please call Deputy McEwen at 352-527-3701. All monies received for fingerprinting services must be recorded in the official receipt book and a receipt copy provided to the person. Money will be secured in the lock box. Money will not be removed from the office other than by official money handlers.

Due to the concerns over the H1N1 virus & Flu, we have implemented safety procedures regarding the fingerprinting of citizens. Those procedures include the voluntary wearing of medical gloves. If you have an allergic reaction to latex, please check the label on the medical glove box to ensure that the gloves are non-latex. Again, the wearing of medical gloves is voluntary however, it is STRONGLY RECOMMENDED. Whether you wear medical gloves or not, you should wash your hands often. If someone comes in to be fingerprinted and clearly looks sick or is coughing, you may refuse to allow them to be fingerprinted. There is no obligation to put you at risk – they should come back later when they are well. If a citizen has a complaint regarding this, you may direct them to call the volunteer coordinator.

If you see that your medical glove status is getting low, then call the volunteer coordinator immediately so replacements can be delivered.

Section 12.10: Seniors vs. Crime (SVC) Members will work directly with walk-in complaints at a designated SVC area during official time. Members will not make phone calls to complainants or other parties from their home or location other than an approved SVC facility. Members will follow the rules as presented in the CCSO Volunteer Handbook and the Florida Attorney

General’s Seniors vs. Crime Office Operations and Procedures Manual. SVC members report to the Senior

Affairs Coordinator.

Section 12.12: Rails to Trails Patrol

TERMINOLOGY: Throughout this section (12.12), the patrol vehicle in general will be referred to as the "Ranger." Volunteers assigned to the patrol will be referred to as "Members." The storage location for the vehicle will be the Inverness Trail Head. PRIMARY VEHICLE: The primary patrol vehicle will be the Ford Ranger Pickup. RULES AND PROCEDURES: This SOP is a supplement to the Volunteer Handbook. All rules and regulations in the Volunteer Handbook are the primary authority. MINIMUM REQUIREMENTS: Volunteer members participating in this patrol are required to have a minimum of a class E Florida driver’s license or a Florida only driver’s license. Members must also be CPR and AED certified. Those members who do not have CPR/AED certification may ride on the patrol and drive as long as at least one member with them is CPR/AED certified. Volunteers who do not have a valid driver’s license but wish to participate in the Rails to Trails Patrol, may do so but they are NOT permitted to operate the vehicle. PURPOSE OF THE PATROL: 1. To report crime and unusual events on the Withlacoochee State Trail. (Rails to Trails) 2. To render aid and assistance to disabled cyclists or injured persons. 3. Monitor safety issues and concerns along the trail. 4. Educate bicyclists, especially children, on the helmet law. 5. Other duties as assigned by the Volunteer Coordinator or

an authorized law enforcement member. AUTHORITY OF MEMBERS: Members are reminded that they are the "eyes and ears" only of the Sheriff's Office and that they shall take no law enforcement action. All crime activity should be reported to the Emergency Operations Center (EOC) (aka 9-1-1 Center) using the two way radio. A cell phone may be used in the event the radio is not receiving or transmitting properly. OPERATION PARAMETERS: Days of Operation: 7 Days a Week Hours of Operation: 30 minutes after sunrise to 30 minutes before sunset - which supersedes specific

periods listed below. Operation during times other than specified are permitted only under the

authority of the Volunteer Coordinator or his designee. Patrol Shifts: Shift A: 08:00-12:00 Hours Shift B: 12:00-16:00 Hours Shift C: 16:00-20:00 Hours The patrol hours may be modified by the Rails to Trails volunteer director as needed to accommodate shift coverage or daylight hours. UNIFORMS: Due to the special nature of the patrol, Members will wear the gray issued shirt and shorts or pants of their choosing (not supplied). The shorts or pants will be black, green, or gray in color. Sneakers may be worn. The ball cap is optional.

TWO-WAY RADIO: Radio ID: "Trail Patrol” Members should review Section 12.1 in regard to radio procedures. PERSONAL PRECAUTIONS: Due to the nature of the patrol, members may be exposed to severe conditions. The use of sun block is highly encouraged. Members are also encouraged to bring fresh drinking water and snacks/food with them during the patrol and should maintain hydration. PRIOR TO START OF PATROL: 1. The engine oil will be checked to ensure that it is full. The Ranger is NOT to be operated unless the oil level is in

the safe or normal area of the dipstick. 2. The tires should be checked for proper operation and tread. 3. All equipment will be checked to make sure that it is present and serviceable. 4. The AED will be diagnostically checked according to manufacturer’s specifications. This is accomplished by checking for the green arrow near the handle. You may also power the unit up to have it go through the diagnostic check. This must be done during quarterly checks. PATROL COMPLETION: 1. All paperwork will be completed. 2. The two-way portable radio will be returned to its charging location and charged as per the charging schedule. 3. All equipment will be secured. FUELING: The Ranger uses regular unleaded gasoline. GENERAL RULES AND PROCEDURES:

1. The portable two-way radio will be carried and monitored at all times. Members will call in service, out of service, or provide radio information when handling calls such as a citizen's assist.

2. Safe operation of the Ranger is expected at all times. Speed and driving should be adjusted with conditions, pedestrians, cyclists, horseback riders and hazards. Maximum speed is 25 mph.

3. When patrolling, even during daylights hours, the following will be performed: The headlights and flashing amber lights will be used at all times.

4. Whenever a cyclist or pedestrian approaches the Ranger, the operator shall yield the right of way and when appropriate, move off the paved portion of the trail. The passing of a pedestrian or cyclist shall be made with extreme caution. Giving a verbal notice to either is required to ensure that they are aware they are being passed. In all cases, Members MUST yield to cyclists and pedestrians. The Ranger does not have the right of way. When stopped and talking to pedestrians or cyclists, move the Ranger off the paved portion. it is recommended by the trail manager that only two of the four wheels be taken off the trail to prevent damage to the pavement lip.

5. Extreme caution should be used when crossing roadways at trail breaks. DO NOT proceed unless safe operation can be commenced.

6. The crossing of roadways to get from one trail section to another will be done at crosswalks or other appropriate areas.

7. The Ranger may be used to transport a pedestrian or cyclist in need, including the cyclist's bicycle. Prior to doing so, the Member will report their approximate location, reason for the transport, and the gender & race of the person(s) to the 9-1-1 center. Members will record the person’s name and circumstances in the patrol log. In the event there is not enough room in the Ranger to accompany passengers and Members, you may call for a Crime Watch car to transport the people while you transport the bicycle.

8. When transporting a bicycle, the fork lock will be used if possible and when practical. Extreme care should be used not to damage any bike.

9. The Ranger will be equipped with select items to make emergency bicycle repairs in the field. These supplies will be used sparingly. Members will not make direct repairs to bicycles. Members will offer any tools for the

persons use and may give them some guidance but repairs will not be made by the Member. Members are responsible for collecting repair tools.

10. Whenever any supplies are expended, the Member will go to the Suncoast Bicycle shop located at the Inverness Trailhead and ask for replenishment.

11. The Ranger will never be left unattended. If exigent circumstances cause the Member to leave the Ranger, the key will be removed and the vehicle locked to prevent theft. The parking brake will always be set whenever the vehicle is parked or stopped.

12. Members will monitor and respond to all radio traffic. When responding for the hourly status check, members will advise their current location. If there are no specific markers or places to indicate where you are, then an approximate location will be given (i.e. "1 and a half miles north of Hwy 491").

13. No part of the Ranger will be modified, changed or adjusted without permission of the Volunteer Coordinator. No decals, stickers, markings or other paraphernalia will be added without permission.

14. Members will not deviate from the primary mission. Members wishing to perform other duties will request permission from the Volunteer Coordinator.

15. The Ranger contains the Emergency Response Guidebook (ERG) . All members shall be familiar with the use of this book.

16. Whenever the rain suit or ponchos are used and are wet, they should be placed out to dry before being put away.

17. Members are encouraged to pass out the bicycle helmet card to educate parents and children on the law regarding helmet usage.

18. Seat belts shall be worn when operating the Ranger. Vehicle Equipment List: See the master list in the patrol vehicle.

Section 12.13: Clerical

Members will assist with the processing and filing of paperwork and other duties as assigned by a full / part time member of the Sheriff’s Office. Members will treat all information they see and hear as confidential. Members will not be allowed to take any paperwork home with them. No paperwork should be thrown out or shredded without the approval of the Volunteer Coordinator or the responsible supervisor in the assignment area.

Section 12.14: General Assignment / Other Assignment Members assigned to General Assignment/ Other Assignments work special duties not listed above. These Members work specific tasks as determined by the agency. No Member shall be assigned to this category unless approved by the Volunteer Coordinator. Members working this function should report all hours and activities directly to the Volunteer Coordinator.

Section 12.15: Child ID Program

All children must be accompanied by an adult or guardian. Any member who sees any possible signs of abuse or neglect should step away quietly and notify 9-1-1 immediately. Members should not be alone with children or provide rides for them.

Members should be cognizant of time constraints during an event. It should be determined how many children can be done in the appropriate time. At that time, a stopping point in the line should be made. Members shall not go past the program end time.

Section 12.16: Cold Case Unit

The Cold Case Unit works under the Criminal Investigation Division and is responsible for assisting in the investigation of cases that have been deemed “cold.” Members of this program are selected by the Criminal Investigation Division Captain or their designee.

Section 13: Sheriff’s Office Standard Operating Procedures The Citrus County Sheriff’s Office has policies regarding all aspects of the operation of the agency, and includes specific volunteer policies. Copies of the pertinent policies are located at the following locations: 1. Located at the front desk area of: a. Sheriff's Operations Center b. Emergency Operations Center c. Ridge Area Community Resource Office d. Crystal River Community Resource Office e. In each community patrol / surveillance unit or Rails to Trails vehicle 2. Located at www.sheriffcitrus.org under the volunteer link. The password for the link is: “ccsovolunteermember” A copy of this handbook is located in the same location. The password is “ccsovolunteermember” Members are required to review these policies and be familiar with them. If policies cannot be located, it is the member’s responsibility to seek them out by contacting the Community Affairs Superior or Asst. Volunteer Coordinator.

Section 14: Memo Section

In the back of the binder of each handbook (see locations above), you will find a “Memo” section. Important information relayed to your volunteer director will be placed here. It is your responsibility to review all applicable memos and keep up to date with any changes.

Section 15: Attached Documents and Information

1. Crime Watch Map Assignments 2. Crime Mapping Instructional Sheet

Citrus County Crime Mapping

You are a “Point and Click” away from being better informed and better involved in crime

prevention. To find out what is happening in your community, go to our Crime Mapping site.

1. Visit www.sheriffcitrus.org and click the “Crime Repots” box.

2. The Crime Mapping screen will pop up, allowing you to navigate from here. Then click

“Filter” to indicate what you want to monitor.

Enter an address to view crime nearby. Choose your options for alerts.

Members assigned to Crime Watch who have access to a computer should check the crime mapping application

before their patrol. Members should tactically deploy during their shift to increase patrol in crime areas.

3. After clicking “filter” this screen will pop up. From here you can choose which crimes

you want to view and what time frame you want to track. Once you have made all of

your selections click the “X” and your screen will automatically update.

NOTES:

1. Click any crime icon on the map to provide more detailed information.

2. A greater date range will provide a better picture of crime trends.

3. The map is updated daily with the exception of weekends, holidays or special events.

The Mission of the Sheriff’s Office The mission of the Citrus County Sheriff's Office is to excel in public safety by

providing law enforcement, fire rescue and professional services that are responsive to the needs of our community.

Citrus County Sheriff’s Office 1 Dr. Martin Luther King Jr., Avenue

Inverness, Florida 34450 (352) 726-4488

www.sheriffcitrus.org amcewen@sheriffcitrus.org

Revision Date: March 2017 - Supersedes all Previous Versions