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Citrix EdgeSight – Performance Management und Monitoring für Anwendungen jeder Art
Paul Murray – Citrix Systems Harald Buchholz – Intelligent Solutions
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Agenda
Overview
Architecture and Requirements
Solving Problems with EdgeSight
Successfully Piloting EdgeSight
EdgeSight For NetScalerNEW!
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Today’s Reality – No Visibility
78%
6 timesSource:
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Managing Application Delivery
Challenges in Ensuring Application Performance
•Diversity of Application Types•New Methods of Application Delivery•Highly Distributed User Community•Dependence on Service Availability
Complexity
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Slow Diagnosis
Complexity Creates Problems
No visibility of actual user-experience
Unable to tune or optimize applications
Reactive, fire-fighting mode for IT support
No run-time diagnostics for reported problems
Problem Management more art than science
Significant time spent determining root-cause
Inability to Foresee
Lack of Effectiveness Lack of Efficiency
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Client-Server Apps
Web Apps
Networks Servers Databases
App Delivery Infrastructure
BUSINESS USERS IT SYSTEMS
End UserEnd UserExperienceExperienceMonitoringMonitoring
End UserEnd UserExperienceExperienceMonitoringMonitoring
Desktop Apps
PC Systems
Consistent, User-centric View
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EdgeSight Provides Visibility
Citrix EdgeSight™
Monitor End UserExperience
Citrix WANScaler™
Accelerate Appsto Branch Users
Citrix AccessGateway™
Enable SecureApplication
Access
Citrix® NetScaler®
Deliver Web Applications
Citrix PresentationServer™
Deliver Windows Applications
Citrix Desktop Server™
Deliver Desktops
AppsUsers
Closest to the End User, where it matters most
Across All Application Delivery Solutions
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Agenda
Overview
Architecture and Requirements
Solving Problems with EdgeSight
Successfully Piloting EdgeSight
EdgeSight For NetScaler
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EdgeSight Console
• Web-based UI
• Real-time alerts
• Root-cause analysis
• Historical trending
EdgeSight Server• Business rules config.
• Data aggregation and analysis
• Centralized agent administration
EdgeSight Architecture
End User Devices Back-end
ApplicationInfrastructure
Presentation Server Infrastructure
EdgeSightEndpoint Agent• Non-intrusive self-
configuring agent
• Continuous data collection
EdgeSightPresentation Server Agent
• Rich, per-user session data capture
• System level metrics
• Server capacity reporting
Systems Management Console Integration (OpenView, MOM, Tivoli)
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Collecting Data
• EdgeSight monitors all processes
• Advanced per-process data can be captured
• Local database stores all data• Performance data aggregated into 5 minute chunks• All data groomed after 8 days by default• Permits offline operation of agent from server
• Agent data aggregated into hourly data and sent to EdgeSight Server
No need to instrument applications to collect data
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Minimizing Agent Overhead
• Phased Startup• Does not impact availability• Complete startup can take minutes• Alerts initialized during phased startup
• Script-based Workers• Execute on isolated threads• Allow intelligent scheduling
• All communication initiated by Agent• Uploaded via HTTP(S)
Entire agent designed around optimizing data collection.
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Agent Resource Requirements
• Database size: • 70-100 MB range for Endpoints• 200-250 MB range for Presentation Server
• CPU: on average around 1-2%...• Some short lived CPU levels higher than average
• Memory: 20-25 MB working set
• Network• < 500 KB per day per agent, mainly for data uploads• Data upload schedule is randomized by default
Agent has low impact on monitored system
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EdgeSight Server Data
• All data is hourly• Performance data is groomed after 30 days• Network data is groomed after 15 days
• Data size requirements• 30 days data with 1000 endpoints is roughly 20 GB• 10 GB per 1000 endpoints thereafter
• Reporting Services provides ultimate customization
Data management is a key to server performance
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How the data is held?
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0 4 hours
5 seconds
8 days
5 minutes
Daily Upload of aggregated data
0 30 days
1 hour intervals
Client side Agent Database
Server side MS SQL Server Database
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Agenda
Overview
Architecture and Requirements
Solving Problems with EdgeSight
Successfully Piloting EdgeSight
EdgeSight For NetScaler
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Resources and Performance
• Proactive management requires data about resource utilization• Systems, Applications, Users
• Visibility of resource utilization• CPU, Memory, Network, Overall load
• Need quick and easy access to this data
EdgeSight provides visibility into actionable information
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Types of Reports
• Summary• Chart• Comparison• Top N• Custom
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Share Data With Critical Teams
• Many formats
• Email or file shares
• Schedule regular reports
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Example: Application Impact
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Example: Application Impact
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Daily Profile of Application
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Example: Using Rich Data
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Understanding Stability
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Application Faults – Details For Your App Dev Teams
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Alerts / Real Time Alerting
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Agenda
Overview
Architecture and Requirements
Solving Problems with EdgeSight
Successfully Piloting EdgeSight
EdgeSight For NetScaler
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www.intelsol.de
Intelligent Solutions GmbH
EdgeSight im Kundeneinsatz
Citrix Solutions Seminar15. Februar 2007
[email protected]. 1, 61352 Bad Homburg
06172 / 483-252
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www.intelsol.de
Agenda
Kurzvorstellung Intelligent Solutions
Mit EdgeSight gelöste Aufgabenstellungen
Typischer Projektablauf
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www.intelsol.de
Intelligent Solutions GmbH – Mission
Intelligent Solutions GmbHverkauft, implementiert und wartet
Produkte und Lösungenfür End-to-End Service Level
und Performance Management
IS-GmbH Lösungenerhöhen
Verfügbarkeit und Qualitätder IT Infrastruktur und der
kritischen IT Services.
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www.intelsol.de
Intelligent Solutions GmbH – Portfolio
Produkte & Kompetenzen CitraTest: Service-Überwachung von Antwortzeiten CitraTest: Testautomation für Anwendungen
aus Sicht des Anwenders SightLine: Server Performance-Analyse und -
Management,Trendanalyse und Kapazitätsplanung
EdgeSight: Session-Level Performance- und Verfügbarkeits-Management für Citrix
EdgeSight: Anwender-Level Performance- und Verfügbarkeits-Management für Windows
Leistungen Geschäftsprozess- und Infrastruktur-Analysen Service-Level-Analysen, Performance- und Lasttests Projektarbeit und Projekt–Management
Pilot-Projekte als repräsentatives Modellzur Rollout-Vorbereitung
Beratung bei der Analyse von Service- und Performance-Problemen
Allgemeine Beratung (Qualität, Service & Performance), Schulung
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www.intelsol.de
Intelligent Solutions GmbH – Unternehmensprofil
Unabhängiges Systemhausmit Sitz in Bad Homburg und Büros in Zürich und Köln
Seit über 10 Jahren exklusiver Distributor fürSightLine
Seit 2000 exklusiver Distributor für CitraTest
Seit 4/2004 Reseller von Edgesight –System Management aus der End-User-Perspektive
Langjährige Projekterfahrung inEinführung & Customizing von EdgeSight
Seit 11/2006 Citrix Solution Advisor Partner
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www.intelsol.de
Hauptverband der österreichischenSozialversicherungsträger Wien
Business Services
Intelligent Solutions – Kunden (Auszug)
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EdgeSight-Lösungen (1 von 3)
Investment-Bank: Fehlerprävention Täglicher Blick auf
Fehlerhäufigkeiten Server-Lieferzeiten & -Ausfälle Kapazitätsengpässe
Präventionsaktivitäten Erfassung systematischer Service- &
Kapazitätsengpässe Auswirkungsanalyse (Verteilung und Intensität) Auswirkungsgerechte Problem-Priorisierung Ursachenanalyse
Nutzen deutliche Senkung des Aufkommens
betriebsbedingter Tickets deutliche Senkung des Budgets für HW-Erneuerung
Intelligent Solutions führt die Lösung einund schult in Informationsgewinnung und –auswertung
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www.intelsol.de
EdgeSight-Lösungen (2 von 3)
Versicherungsunternehmen:Sicherstellung der Anwendungsperformancedurch Monitoring im Release-Prozess Betrieb der Anwendungen durch
Testautomationslösung auf den verschiedenen Rechnerprofilen im TestCenter
Im Release-Test Monitoring der Rechner- & Anwendungsperformance sowie Server- und Netzantwortzeiten mit EdgeSight
Aufdeckung von Schwachstellen durch EdgeSight-Reports
Analysefähigkeit von Fehlern in eigenentwickelten Anwendungen durch EdgeSight-Dumps
Intelligent Solutions führt die Lösung einund schult in Informationsgewinnung und -auswertung
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www.intelsol.de
EdgeSight-Lösungen (3 von 3)
Interner IT-Service-Provider Analyse von Performance-Incidents
Lokalisierung des Problems Identifizierung der Ursache
Qualitätsrankings Häufigste Fehler Langsamste Server Langsamste Lokationen
Ausschluss externer Einflüsse
Intelligent Solutions führt die Lösung ein erweitert das EdgeSight Standard-Reporting
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www.intelsol.de
Typischer EdgeSight-Pilot
Projektdefinitionsworkshop (1 Tag) Anforderungsanalyse Ermittlung des Anpassungsbedarfs der
Standardkonfiguration Definition der Projektziele
Einführungsschulung (1 Tag) Installations- & Konfigurations-Workshop Informationsgewinnung & -bewertung
Eigenständige Nutzung durch Kundenmitarbeiter Projektstatusworkshop nach 14 Tagen
Erwartungen & erste Ergebnisse Fragen & Tipps Review der Anforderungen & Anpassungen
Projektabschlusspräsentation nach 4 Wochen Ergebnisse Anforderungen Anpassungsbedarf
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Agenda
Overview
Architecture and Requirements
Solving Problems with EdgeSight
Successfully Piloting EdgeSight
EdgeSight For NetScaler
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EdgeSight for NetScaler (planned)
End Users
Full round-trip time for user transaction
WAN component NetScaler component Back-end app infrastructure
component
Measuring Performance for:
End-user experiencePage LoadPage Render
Real-time charts Trending and analysis for
performance degradation / improvement
Key Features:
Citrix EdgeSight
Web/App Server
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Summary
Visibility to understand complex problems2
Actually solve and prevent problems3
Many ways to slice the data1
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