Citizens’ Charter - ksei.gov.in chart.pdf · Citizens’ Charter Need for a Charter The...

Citizens’ Charter

GOVERNMENT OF KARNATAKA

Department of Electrical Inspectorate

Citizens’ Charter

Need for a Charter

The department striving to provide all services expected of the department

at the least possible time has transparent procedures which aims to

continue quality service to the public.

Objectives of the Charter

1. To place before the public an overview of the organisation. 2. To inform the citizens about the kinds of services that the department

provide. 3. To state the standards of services delivered

Our Vision

The Department which has been striving to provide near perfect electrical

installations free from electrical hazards has also ensured that safe power

is available at the consumer terminals for use by the end user. The

department has also initiated measures to educate the public as well as

Licensed Electrical Contractors with the procedures to be followed in the

safe use of power to be availed from the supply terminals. The department

also undertakes periodical inspections of the electrical system to educate

the consumers and the public regarding the dangers from unsafe handling

and usage of electric power. During the said inspections consumers and

public are also educated with the information

lines / terminals / equipments, etc.

In as much as the department strives to achieve the objectives of the

Acts and Rules with the limited man power on hand compared to the

enormous and vast electrical network in the State of Karnataka, the public

also has a great role to play in this regard in building their electrical

installations and infrastructure within the parameters of safety in their

own interest as well as the interest of the public at large. In this regard, the

efforts and participation of the Licensed Electrical Contractors who play a

bridge between the statutory requirements and infrastructure of the

consumer is also very huge not just from the point of ensuring public

safety as a social obligation but largely as a statutory requirement. It is

pertinent to add here that the law and Regulations require that

Regulation 29(1) “No electrical installation work, including

additions, alterations, repairs and adjustments to existing

installations, except such replacement of lamps, fans, fuses, switches,

domestic appliances of voltage not exceeding 250 Volt and fittings as

in no way alters its capacity or character, shall be carried out upon

the premises of or on behalf of any consumer, supplier, owner or

occupier for the purpose of supply to such consumer, supplier, owner

or occupier except by an electrical contractor licensed in this behalf

by the State Government and under the direct supervision of a person

holding a certificate of competency and by a person holding a permit

issued or recognised by the State Government.

Regulation 29 (2) No electrical installation work which has been

carried out in contravention of sub regulation (1) shall either be

energised or connected to the works of any supplier]”

as statutory requirement under Regulation 29 of the Central Electrical

Authority (Measures relating to Safety & Electric Supply) Regulation

2010.

In as much as the Regulations requires that the electrical works as

aforesaid are to be executed by a Licensed Electrical contractor, the

licensed electrical Contractor is also required to ensure that he employs

qualified supervisors and wiremen to execute the said works. It is in these

requirements of Regulation 29 of the Central Electrical Authority

(Measures relating to Safety & Electric Supply) Regulation 2010. that the

Government of Karnataka has enacted the Act and Rules with regard to

the Karnataka (Licensing of Electrical Contractors, Special Wiring Permit

and grant of Certificates and Permits to Electrical supervisor and

Wiremen) Rules 2012, which the Department of Electrical Inspectorate

administers.

In order to achieve quality service at the least possible time, the

public in general as well as the consumers and the Licensed Electrical

Contractors in particular shall follow the following guidelines for

effective / smooth / immediate compliance of the requirements under the

statute expected from the department.

1. Services delivered by the department

We are committed to:

The main objective of the dept. of Electrical Inspectorate is to ensure

that all electrical installations in the state of Karnataka are installed

and maintained as per the relevant Safety Codes and Standards. This is

being strictly carried out with a specific intention of minimising the

danger to human beings, animal life in particular and damage to the

property in general. The Department is entrusted with the

responsibility of ensuring the safety requirements in Generation,

Transmission, Distribution and Utilisation of electrical power.

This is achieved by proper administering and effective implementation

of the provisions of the Central Electrical Authority (Measures relating

to Safety & Electric Supply) Regulation 2010., Electricity Act 2003,

Karnataka Lift, Escalator and Passenger Conveyor Act 2012 and Rules

2015, The Karnataka Cinematograph Act 1964 and Karnataka Cinema

(Regulation) Rule 2014, the Karnataka (Licensing of Electrical

Contractors, Special Wiring Permit and grant of Certificates and

Permits to Electrical supervisor and Wiremen) Rules 2012 and The

Karnataka Exhibition of Films On Television Screen Through Video

Cassette Recorder Or Laser Disc (Regulation) Rules, 1984.

This Department is also entrusted with the supervision, auditing,

accounting and collection of tax on electricity consumption as per The

Karnataka Electricity (Taxation on Consumption or sale) Act 1959 and

The Karnataka Electricity (Taxation on Consumption or sale) Rules

2014.

Our mission:

The main functions of the dept. of Electrical Inspectorate under

the Central Electricity Act & Regulations besides the State Acts & Rules

are as follows:

1. Scrutiny and approval of electrical installation drawings of Generating

Stations, Transmission lines MUSS of Licensees, Distribution Systems

of ESCOMs, EHT, HT, CG/DG/TG sets, Multistoried buildings (More

than 15 metres in height), lifts & escalators, and cinema installations.

2. Initial inspection for verifying safety standards and grant of permission

for commissioning of the above electrical installations and X-ray,

Neon sign installations and temporary installations of consumers.

3. Periodical inspection of all the EHT, HT, DGs/TGs, MSB, Lifts &

Escalator installations yearly once and supplier and MV installations

five year once and cinema installations as and when consumer files

application for renewal. 4. Investigation of electrical accidents and reporting on the same to the

Government, with remedial suggestions to prevent the re- occurrence

of the same. 5. Enquiring into and adjudication of complaints and disputes between

Consumer & Electrical contractor. 6. Supervision, auditing, accounting and collection of electricity

consumption tax from different electricity consumers through

Supplier/Licensee and Distribution Companies and collecting

electricity tax on captive consumption as and when Government

Notifies. 7. Issue of electrical contractor licences, supervisor permits, special

wiremen permits, wiremen permits and renewal of the same. 8. Conducting examinations for electrical supervisors (Industrial &

Mining) and electrical wiremen for issue of competency certificate &

permits. 9. Conducting examinations for issue of cinema operator competency

certificates. 2. Service standards:

Services will be provided with in the listed number of working days.

Service Office Office Office Office Office AEI

of the of the of the of the of the

CEIG ACEI DCEI EI DEI

1. Approval of drawings

15

10 10 10

--

10

2. Commissioning approval

15

10 10 10

10

10

3. Licences (/) Permits

10

10 - -

-

i) Lifts

10

ii) Contractor License 60 - - - 30 -

iii) Supervisor/ wiremen

60

- - 30

-

permit

-

iv) Special wiring

60

- - 30

-

permit

-

v) COC Permit 15 - - 10 - -

4. (i)Technical Queries

15

15 15 15

15

15

(ii) Tax quarries

20

20 20 20

20

20

5. General replies to public

10

10 10 10

10

quarries.

10

Application forms and fee details are available in department web site:

www.ksei.gov.in

3. Availability of informations 1. Hand book on the department 2. Inspection manual under Central / State Act & Rules. 3. Manual on tax, Act/Rules 4. Informations under RTI Act.

Information as detailed above can also be obtained from the following offices located as under

Offices OFFICE Address Contact Person

Telephone No./Fax

SI.NO No.

Additional Chief Crescent Towers, # 32/1-2,

080-22341691

Fax:

1 Electrical Inspector, Crescent Road, Bangalore

S.G. Siddabasappa 080-22341692

Head Office 560 002

Additional Chief No.2/4, Aragini Bldg., 1st

Floor, Dr. Rajkumar

2 Electrical Inspector, D.L. Nagaraju 080-23420022

Road,Rajajinagar,Bangalor

Bangalore North

e 10

No.2/4, Aragini Bldg., 1st

3 Deputy Chief Floor, Dr. Rajkumar Badri Narayana

080-23420022

Electrical Inspector Road,Rajajinagar,Bangalor babu

Bangalore North e 10


4 Electrical Inspector Floor, Dr. Rajkumar M C Srinivas 080- 23420022

Road,Rajajinagar,Bangalor

Bangalore North

e 10

Deputy Electrical No.2/4, Aragini Bldg., 1st

5 Inspector Bangalore

Floor, Dr. Rajkumar Road,Rajajinagar,Bangalor 080-26608675

Muktamba.B.S.

North

Deputy Chief Electrical Inspector,

Bangalore Addl.North

No. 723, "Lakshminarayana",

2nd Floor, Opp. Kadamba

Hotel, Modi Hospital Road,

2nd Stage, WOC Road,

Basaveshwaranagar,

Bengaluru - 560 086

B. P. Nagaraj

6 080-23494509

Electrical Inspector Bangalore Additional

North





Basaveshwaranagar,

Bengaluru - 560 086

7 J H Srinivas 080-23494509

8

Deputy Electrical

Inspector Bangalore Additional

North





Basaveshwaranagar,

Bengaluru - 560 086

S.K. Srinivas

080-23494509

Deputy Electrical Inspector,

Chickaballapur,

Opp. Citizen’s Club,

Vapasandra, Chickaballapur,

9 Radha.G

08156-270454

Deputy Chief Electrical Inspector,

Bangalore east

No.2/4, Aragini Bldg., 1st Floor, Dr. Rajkumar Road,Rajajinagar,

Bangalore -10

10 K.S . Anjannappa 080-23422862


11 Electrical Inspector Floor, Dr. Rajkumar

K. Padmanab 080-23422862

Bangalore East Road,Rajajinagar,Bangalore

-10

12 Deputy Electrical

Inspector, Bangalore

East

No.2/4, Aragini Bldg., 1st Floor, Dr. Rajkumar Road,Rajajinagar,Bangalore -10

Farida Begaum 080-23422862

13

No.11 & 12/1, 2nd floor,

Deputy Chief cresent building,

Electrical Inspector, devegowda road, A.J. Kantharaju -

Bangalore Addl.east a.k.ashrama road, r.t.nagar,

Bangalore.

14

No.11 & 12/1, 2nd floor,

Electrical Inspector cresent building,

Bangalore Additional devegowda road, K.M. Kantharaju -

East A.K.ashrama road,

R.T.Nagar,

Bangalore.

15

No.11 & 12/1, 2nd floor,

Deputy Electrical cresent building,

Inspector Bangalore devegowda road, G.Girish -

Additional East a.k.ashrama road, r.t.nagar,

Bangalore.

Deputy Chief Sarvamangala Nilaya, Neelakanteswara Extn,Chitradurga 577501

16 Electrical Inspector,

Sampath

Krishnamachar 08194-222357

Chitradurga

17

Deputy

ElectricalInspector,

Chitradurga

Sarvamnga;a Nilaya,

Neelakaneswhwara Extn.

Chitradurga

Shankara Gowda

Patil 08194-222357

Electrical Inspector,

Davanagere

Bakkeswara Near Togaveera Kalyana Mantap, Church Road, M.C.C. ‘ A’ Block, Davanagere

18 B.V. Shashikala 08192-221556

Deputy Electrical Inspector Davangere

Bakkeswara Near Togaveera Kalyana Mantap, Church Road, M.C.C. ‘ A’ Block, Davanagere

Nagaraj Swamy

19 08192-221556

Deputy Electrical

No.172, New Extension,

20 Near Chinmaya Nursery Shabrin Ayesha Taj 08152-22392

Inspector, kolar

Scholl, Kolar

Additional Chief

No. 53/2, Behind

Nijagunakshetra, Bull

21 Electrical Inspector, M.V. Shashidhar 080-26608675

temple Road, Basavangudi,

Bangalore South

Bangalore-19.

22 Deputy Chief Electrical Inspector Bangalore South

No. 53/2, Behind Nijagunakshetra, Bull temple Road, Basavangudi, Bangalore-19.

K.B. Shashiraj 080-26608675


no.84, old no:84/2, 2nd

23 floor, R.V.Road, Bangalore- G. Ravikumar

Bangalore south -

560 004

Deputy Electrical No.84, old no:84/2, 2nd B N

24 Inspector Bangalore floor, R.V.Road, Bangalore- -

Basavegowda

South-1 560 004

No: 84, Old No: 84/2, 2nd

Floor, R.V. Road,

Bangalore-4

Satish. N

25

Deputy Electrical

Inspector,

BangaloreSouth-2 -

Deputy Chief Electrical Inspector, Bangalore Addl.South

No. 119, 1st Floor,

Munilakshmamma Building,

Arekere Main Road,

Arekere, B G Road,

Bengaluru -560 052

26 P Jayaram -

Electrical Inspector

No. 119, 1st Floor,


Arekere Main Road,

Arekere, B G Road,

Bengaluru -560 052

27 Bangalore Additional C S Muralidhar -

South

28

Deputy Electrical


Addl. South

No. 119, 1st Floor,


Arekere Main Road,

Arekere, B G Road,

Bengaluru -560 052

Govind Moger -

Deputy Chief

No: 129, 1st floor, 3rd cross,

Subramanya Bharathi Road,

Gavipuram Extension,

Hanumanthanagar,

Bangalore-19

29 Electrical Inspector, S B Khanapur 080-26608675

Bangalore west

30 Electrical Inspector Bangalore West

No: 129, 1st floor, 3rd Cross,


Gavipuram Extesion,

Hanumanthanagar,

Bangalore

B.K Venkat Reddy

080-26608675

31

Deputy Electrical


West

No: 129, 1st floor, 3rd Cross,


Gavipuram Extesion,

Hanumanthanagar,

Bangalore

Yogeesh 080-26608675

32

Deputy Electrical Inspector, Tumkur

Malnad Mansion, Opp: RTO

Office, B.G. Road, Tumkur Yenkanna

08162-2278876

33 Deputy Chief Electrical Inspector, Bangalore Addl.west

No: 221, A.H.A. Jenith

Building, Nagarbhavi main

road,

Bangalore.

M.N.Raju -

34 Electrical Inspector Bangalore Additional West

No: 221, A.H.A. Zenith

Building, Nagarabhavi Main

Road,

Bangalore.

H N Hemanth Kumar

-



Addl. West

No: 221, A.H.A. Zenith

Building, Nagarabhavi Main

Road,

Bangalore.

Sangeetha. N -

Deputy Electrical

Opp. Mini Vidhana 080-27273368

36 Soudha, Ijoor, Ramanagar N. Kavitharavi

Inspector, Ramanagara

571511

Additional Chief #1360, J & H Block, H.B.Lakshmeesha

37 Electrical Inspector, Anikethana Road, 08212-463177

mysore Kuvempunagar, Mysore-23

Deputy Chief #1360, J & H Block,

38 Electrical Inspector Anikethana Road, 08212-463177

M.Chandrshekar

Mysore Kuvempunagar, Mysore-23


#1360, J & H Block,

39 Anikethana Road, Altaf Hussain 08212-463177

Mysore - South

Kuvempunagar, Mysore-23 Jakarti


#1360, J & H Block,

40 Anikethana Road, 08212-463177

Mysore - North H S Venkatesh

Kuvempunagar, Mysore-23

Deputy Electrical Inspector Mysore - South

#1360, J & H Block, Anikethana Road, Kuvempunagar, Mysore-23

41 K. Veena 08212-463177

42

Deputy Electrical

Inspector, Mysore

North

No: 1360, T & H Block,

Anikehana Road,

Kuvempunagar, Mysore

Archana.M.

08212-463177


Inspector M.C. Road, Bandigowda Layout ,Mandya 571401

N.Nethravathi 08232-220611

Mandya

Deputy Electrical Chamarajanagar

2nd Cross, Banagigara beedhi, (Hallanda keri), Chamarajanagar - 571313

Shafiya Tabssum 08226-222645

44


Hassan

Sagar Nilaya, 1st floor, 1st

Cross, Ravindranagar,

Hassan B. Subramanya 08172-268105

Deputy Electrical Hassan

Sagar nilaya, 1st floor, 1st Cross, Ravindranagar,Hassan

46 B.Sreelakshmi 08172-268105

Deputy Electrical Madikeri

Cellar Floor, Holla Manoj.m

47 Complex, Mangalore Road, 08272-224741

Madikeri

48

Addl. Chief Electrical

Inspector, Mangalore

2nd floor, Anugraha

Buuilding, Mannagudda,

Mangalore-3

P.Mohammed Javid

rabbani 08242-454970

Deputy Chief 2nd Floor, Anugraha M.R.

Srinivasamurthy

49 Electrical Inspector, Building.,Mannagudda, 08242-454970

murthy

Mangalore Mangalore 3.


2nd Floor, Anugraha

50 Building.,Mannagudda, Hulligeppa 08242-454970

Mangalore

Mangalore 3.

Deputy Electrical

2nd Floor, Anugraha

51 Building.,Mannagudda, Nagaraj 08242-454970

Inspector Mangalore-1

Mangalore 3.

2nd floor,Anugraha

Building, Mannagudda,

Mangalore-3


Inspector, Mangalore-2 B.N.

Vasanthakumar 08242-454970

No.9/3/42, V.T.Road,

53 Electrical Inspector, Kadekoppal, Near

Sudesh Martis, 08202-521944

udupi Poornapragna College ,

Auditorium, Udupi


Inspector, Udupi

No: 93/42, V./T. Road,

Kadekoppal, Near.

Poornaprajna College,

Auditorium,Udupi

Netharavathi. G.N. 08202-521944


Mathrushruthi Nilaya, 4th

55 Cross, Durgigudi Exten, Siddappa,D 08182-223263

shimoga

Shimoga


Inspector, Shimoga

Mathrushruthi Niyala, 4th Cross, Durgigudi Extn.

Shimoga

Harish. N 08182-223263

deputy Electrical

Near Sri Raghavendra

Swamy mutt, N,R.Road,

57 Inspector, Chethan. D.S. 08262-235390

Basavanahalli Extn,

chickmagalore

Chickmagalore - 577101

Additional Chief Electrical Inspector, Dharwad

Sneha Building., Brindavan Layout, Behind Sanmati Hostel, Dharwad

58 Nanda V. Kulkarni 08362-447624

Deputy Chief Sneha Building., Brindavan S.M. .Shashidhar

59 Electrical Inspector Layout, Behind Sanmati 08362-447624

Dharwad Hostel, Dharwad


Sneha Building., Brindavan Chandrashekar

60 Layout, Behind Sanmati 08362-447624

Dharwad M. Kadkol

Hostel, Dharwad

61

Deputy Electrical Inspector, Dharwad

Sneha Building, Brindavan Layout, Behind. Sanmathi

Hostel, Dharwad

Rashmi.M. Hansi 08362-447624

62 Deputy Electrical Inspector, Gadag

No.120, District

Administrative Office,

Gadag

Rabia Nadaf 08372-232351

63 Electrical Inspector, Sirsi KDCC Bank Campu, Sirsi

L. Meghanaik 08384-229030


KDCC Bank Campus, Sirsi Rajesh. B.Y. 08384-229030

Inspector, Sirsi

65 Deputy Electrical Ganga Sadana, Vidyanagar Vishwanath

08375-233302

Inspector, Haveri P.B. Road, Haveri. Angadi

66 Deputy chief Electrical lingade building, club road,

K.V. Sadanand 08312-436331

Inspector, Belagavi. Belagavi

67 Electrical Inspector Lingade building, club road,

Mallapa S Kuri 08312-436331

Belagavi Belagavi

68

Shiva sharannappa

patil

Deputy Electrical

Inspector-1, Belagavi

Lingade Building, Club

Road, Belagavi 08312-436331


Inspector-2, Belagavi

lingade building, club road,

Belgavi vacant 08312-436331


Vijayapura

Desai Building, Swamy

Chidananda Cross, Station

Road, Vijayapura

H.S.

Chikkannanavar

08352-223164

71

Deputy Electrical

Inspector, Vijayapur

Desai Building, Swamy

Chidananda Cross, Station

Road, Vijayapur

Muniraju. Y. 08354-220686

Deputy Electrical

Inspector, Bagalkot.

No.207, 3rd Floor, Jilla

Adalitha Bhavan (Mini

Vidhana Soudha),

Navanagar, Bagalkot

Manjunath.H.

Hiremath 08354-220686

72

73

Addl. Chief Electrical

Inspector, Kalaburagi

Sajjan Plat No.25, Jewargi

Colony, Gulbarga

Nanda V.

Kulkarni(I/C) 08472-220932

74 Deputy Chief Electrical

Inspector, Kalaburagi

Sajjan,Plot No: 25, Jewargi

Colony, Kalaburagi Manjunath 08472-220932

75 Electrical Inspector

Kalaburagi

Sajjan Plat No.25, Jewargi

Colony, Kalaburagi T N Appachu

08472-220932

76 Deputy Electrical Inspector Kalaburagi

Sajjan Plat No.25, Jewargi Colony, Kalaburagi

Bhima Shankar 08472-220932


Inspector, Bidar.

No.8-11-12, KPTCL Road,

Bidar Smt.Yelpi Renuka 08482-226699


Raichur.

No: 1-11-55:1, Shivakumar

Building, Nijalingappa

Colony, Raichur

Shivakumar

Hiremani 08532-220024


Inspector, raichur.

varalakshmi complex,

venkateshwara colony,

lingasuru road, raichur

Baba Sab Desai 08532-220024


Inspector, yadgiri

CMC Complex, Siddapur

Road, Chitapur

Road,Yadgiri

vacant 08473-250221

81 Deputy chief Electrical

Inspector, bellary.

No.8, Jail Road,

Parvathinagar, Near

Telephone Centre, Bellary

M.S.Purad 08392-266094


Bellary

No.8, Jail Road,

Parvathinagar, Near


K.C.Reddy 08392 -267648

82

83 Deputy electrical

Inspector Bellary

No.8, Jail Road,

Parvathinagar, Near


A N Vijaya

kumar 08392 -267648


Inspector, koppal.

No.9-7-680:29,

Manishanthaveeranagar, Hospet Road, Koppal

Dharma Reddy.

K.N, 08539-220787

4. For information after office hours you may contact the following officers on the respective phone Nos.

SI.NO Offices Contact Person Contact Number

1 Chief Electrical

D.H Basavaraju 080-22341691

Inspector, Head Office

Additional Chief

2 Electrical Inspector, S.G. Siddabasappa 080-22341691

Head Office

Additional Chief

3 Electrical Inspector, D.L. Nagaraju 080-23420022

Bangalore North

Additional Chief

4 Electrical Inspector, M . V. Shashidhar 080-26484972

Bangalore South

Additional Chief

5 Electrical Inspector, H.B.Lakshmeesha 08212-463177

Mysore

Additional Chief Electrical Inspector, Dharwad

Nanda.V. Kulkarni 08362-447624

6

7 Additional Chief Electrical

Inspector, Mangalore Mohd.Javid Rabbani

08242-454970

8 Addl. Chief Electrical

Inspector, Kalaburagi Nanda.V. Kulkarni(I/C) 08472-220934

Forms those are available at the offices

Title of form

availabl

e available at available at available at available at

at Head Office of Office of Office EI Office of

Office ACEI DCEI DEI

1. Form for fresh

---

contractor --- --- ---

Rs. 25

licence

2. Special Wiring --- --- --- ----

Rs. 25

permit

3. Form for

---

Supervisor --- --- ---

Rs. 25

(Industrial/Mini

ng) permit

4. Form For wiremen permit

--- --- --- --- Rs. 25

5. Renewal form ---

---

Rs. 25

for contractor --- ---

licence

6. Renewal form ---

---

Rs. 25

supervisor

--- ---

permit

7. Renewal form ---

---

Rs. 25

for wiremen --- ---

8. Registration fee ---

---

for COC

--- ---

Rs. 20

9. Exam

---

application for --- --- --- ---

COC

10.B & D form --- --- --- --- ---

11. Exam General-

application for Rs. 25

Industrial --- --- --- ---

Supervisor SC/ST-

Rs. 12.5

12. Exam General-


Mining --- --- --- ---

Supervisor SC/ST-

Rs. 12.5

13. Exam

---

General-


wireman --- --- ---

SC/ST-

Rs. 12.5

14. Application for

permission to erect lift

or for making addition

or alteration to the

existing lift

Rs. 25 Rs. 25 Rs. 25 Rs. 25 Rs. 25

15. Application for

permission to erect

escalators or Passenger

Conveyors or for

making additions or

alterations to the

existing

escalators/Passenger

Conveyors

Rs. 25 Rs. 25 Rs. 25 Rs. 25 Rs. 25

16. Application for a license

to use the

Lift/Escalator/Passenger

conveyor.

Rs. 25 Rs. 25 Rs. 25 Rs. 25 Rs. 25

17. Application for renewal

of license to use

Lift/Escalator/

Passenger conveyor

Rs. 25 Rs. 25 Rs. 25 Rs. 25 Rs. 25

15. Application for

registration of

manufacturer or maker

or other Person who

intends to either erect or

install and & / or

carryout maintenance of

Lifts or Escalators or

Passenger conveyors.

Rs. 100 --- --- --- ---

16. Application for renewal

of registration of

manufacturer or maker

or other Person who

intends to either erect or

install & /or

carryout maintenance of

Lifts or Escalators or

Passenger conveyors.

Rs. 100 --- --- --- ---

5. Complaint Redressel systems

Courteous and helpful service will be extended by all the staff. If you have

any complaints to make with respect to the delivery of the above standards

you are welcome to register your complaints. Complaint redressal will be attended at the Head office between 10.30 to

5.00 PM and at the field office between 3.30 to 5PM at all the offices

detailed under item (4)

If the redressal is not to the satisfaction of the complainant the next

higher authority may be contacted / addressed.

Complaint redressal shall be confined to the periods detailed below:

Office Redressal 2nd

Redressal / Appellate

Head office Office of ACEI

10 Days 15 Days

5 Days 10 Days

Office DCEI 15 Days 10 Days

Office EI 15 Days 10 Days

Office of DEI 15 Days --------

Complaints could also be registered at the department website http: //www. ksei.gov.in.

6. Consultations with our users i) LA& EB meeting

7. We seek your co-operation on the following

Citizen’s Charter is a joint effort between us and you to improve the

quality of service provided by us and we request you to help us in the

following way.

(1) Please send the proposal well in advance (2) Please send the proposal in full shape with all details (3) Please send the renewal applications within stipulated months before

the expiry of the certificates/license along with the required fee. 8. Future Scenario

Department will take all efforts to improve the work methods and work standard

Department will review and revise the Charter periodically

We are committed to constantly revise and improve the services being offered under the Charter.

WE WELCOME SUGGESTIONS FROM ALL FOR

IMPROVEMENT OF OUR SERVICES

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