CITIZEN'S CHARTER · Act No. 3846, as amended and Public Telecommunications Policy Act of 1995, RA...
Transcript of CITIZEN'S CHARTER · Act No. 3846, as amended and Public Telecommunications Policy Act of 1995, RA...
I Mission/VisionII MandateIII NTC Organizational ChartIV Frontline ServicesV Processing FlowVI Documentary Requirements for SubmissionVII Feedback and Redress MechanismVIIIProcedure for Filing Complaints
Republic of the PhilippinesNATIONAL TELECOMMUNICATIONS COMMISSION
Regional Office No. VII
CITIZEN'S CHARTERTABLE OF CONTENTS
Page 1
"By 2020, the National Telecommunications Commission (NTC) is a world class regulatory agency able to lead the Telecommunications and Information sector as
an engine for progress and development."
II. MANDATE• To regulate the installation, operation and maintenance of radio stations both for private and
public use. (Radio Control Law, Act No. 3846, as amended)
• To regulate and supervise radio and television broadcast stations, cable television (CATV) and pay television (EO No. 546 and EO No. 205)
I. MISSION"The National Telecommunications Commission shall proactively and continually create a responsive regulatory environment for a viable, affordable, reliable and
accessible telecommunications and information infrastructure and services to ensure the welfare and protection of our people."
VISION
• To regulate and supervise the provision of public telecommunications services (Radio Control Law, Act No. 3846, as amended and Public Telecommunications Policy Act of 1995, RA No. 7925)
• To manage the radio spectrum (Radio Control Law, Act No. 3846, as amended and Public Telecommunications Policy Act of 1995, RA No. 7925)
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III. ORGANIZATIONAL CHART
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IV. FRONTLINE SERVICES
1)Issuance of Permit to Purchase/Possess, Construction Permit and Radio Station License
2)Issuance of Permit to Sell/Transfer, Transport, Possess(Storage)
3)Issuance of Radio Operator Certificates4)Issuance of RCE Dealer, RCE Service Center, MPDP, MPRRP, MPSC, WDN, CPE5)Issuance of Registration of SRRS, WDN, SRD, RFID, TVRO, VAS6)Issuance of Permit to Import, Release Clearance, Certification7)Consumer Welfare Protection8)Other Services ( Exam, Request for Duplicate and Modification)
Time Frame
20 mins.
5 mins.
10 mins.
10 mins.
10 mins. NTC7 Ground Floor5 Claim your permit/license as scheduled at the Releasing Section.
Records Section/Releasing Unit:Evelyn D. Miguel
1Submit duly accomplished application with required
documents to the (Evaluator) Licensing Unit for initial screening and secure Order of Payment
NTC7 Evaluator(s)Bill L. Peralta; Dennis C. Rocamora;
Felipe A. Gumalo Jr.;Ma. Myrna C. Cagasan;Mitchel Mari D. Seno;Jennylyn E. Juntar;Ma. Christine S. Yeban;Juan G. Tabañag;
Romeo G. Formentera, Jr.;Rindley C. Reginio
NTC7 Ground Floor
2Submit duly accomplished application with required documents and the initialled Order of payment for
approval to Regional Director/CEO
NTC 7 Regional Director - Jesus M. LaurenoChief of Operation - Bobby N. Bautista NTC7 Ground Floor
V. PROCESSING FLOW
Step No. Client Step Office/Person Responsible Location of Office
3Submit to Cashier all document and duly
accomplished application with required documents and the approved Order of payment for payment of
prescribed fees.
NTC7 Cashier - Mary Antonette T. Lacustales NTC7 Ground Floor
4 Submit duly accomplished application with required documents to the NTC7 Receiving Section.
NTC7 ReceivingCatrina Abella;
Charewin M. BarabaNTC7 Ground Floor
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I) Issuance of Permit to Purchase/Possess, Construction Permit and Radio Station LicenseLAND SERVICESI.a) Issuance of Permit to Purchase/Possess
Documentary Requirements for Submission:CV IND CLUB IND
1 1 Letter of Intent(Justification of Proposal indicating the service area)2 2 Duly accomplished Application for Permit to Purchase/Possess
3
4 4 Network Diagram showing the number of radio equipment and service area
5
6
7
8 8 Copy of membership certification
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
Processing Time: 3 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000Class Filing
Fee/unitPurchase Fee/unit
RPTR 180 240FX 180 120
FX/FB 180 120FB 180 120ML 180 120
P 180 96 15/Lic./Permit
VI. DOCUMENTARY REQUIREMENTS FOR SUBMISSION
Documentary Stamp
15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit
3 Copy of Business Registration SEC and Articles of Incorporation/DTI/ Mayor's Permit(for no previous RSL issued)
5 Duly certified list of all its members(at least 50 active members), the Board of Directors and Officers by the Secretary of the organization for the current year
6 Copy of existing memorandum of agreement signed by the organization with any government and/or non-government agency with whom the applicant renders civic assistance 7 Copy of NBI Clearance for all its bonafide members secured at least three(3) months prior to its filing
GOVTCIVIC GROUP
#PRIVATE
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I.b) Issuance of Permit to Possess/Construction Permit/Radio Station License(NEW/REN)
#
Documentary Requirements for Submission:1 NEW REN NEW REN NEW REN NEW REN NEW REN
2
3
4
5
6
7
8
9
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
NEW 3 working daysRENEWAL 2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000Class
Permit to Possess Fee/unit
Construction Permit Fee/unit
SUF Inspection Fee SUF Inspection
Fee
RPTR 192 600 480 480FX 96 240 40 480 40 480
FX/FB 96 240 160 480 160 1080 Simples 480FX/FB 96 240 400 480 400 2160 duplex 480
FB 96 240 160 480 160 480FB 96 240 400 480 400 1200 duplex 480ML 96 240 16 240 16 240ML 96 240 16 240 16 240
P 60 0 16 240 16 240P 60 0 16 240 16 240
15/Lic./Permit15/Lic./Permit
Processing Time:
15/Lic./Permit15/Lic./Permit
1080 Simplex 15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit
3 Duly accomplished Application for Radio Station License 4 Engineering Plan(type, gain, radiation pattern, height, map showing the coordinates) duly signed and sealed by registered PECE
COMPANY INDIVIDUALPRIVATE
GOVTCIVIC
CLUB INDIVIDUAL
1 Duly accomplished Application for Permit to Possess 2 Duly accomplished Application for Construction permit(for RPTR/FX/FB/ML)
1320480
600 simplex
15/Lic./Permit 1320480
5 Copy of valid appropriate Radio Operator’s Certificate with employment certification 6 Copy of proof of Purchase of equipment from duly accredited Radio Communication Equipment dealer or Customs receipt if purchase abroad 7 Original plus two(2) photocopies of Radio Station License
NEW
Documentary StampRadio Station License Fee Radio Station License Fee
8 Copy of Permit to Purchase/Possess
RENEWAL
Documentary Stamp
720 duplex360 simplex1200 duplex
2160 duplex600 simplex
360 simplex720 duplex240 simplex480 duplex
15/Lic./Permit15/Lic./Permit
240 simplex480 duplex
15/Lic./Permit
15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit
15/Lic./Permit
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I.c) Amateur ServiceI.c.1) Amateur Club Accreditation
Documentary Requirements for Submission:1 Letter of Intent2 Copy of Business Registration SEC and Articles of Incorporation/DTI/Mayor's Permit(for no previous RSL issued)3 Board Resolution designating the Trustee4 List of Officers and members with at least twenty-five (25) duly licensed member5 Copy of Amateur Radio License of Trustee and Members6 Copy of Certificate of Recognition from PARA7 MOA with NTC
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PMforward to NTC Central office within 2 days after submission of complete application
I.c.2) Issuance of Permit to Purchase/Possess
LOCAL FOREIGN Documentary Requirements for Submission:1 1 Letter of Intent2 2 Duly accomplished Application for Permit to Purchase/Possess3 3 Copy of Amateur Club Accreditation4 4 Copy of verified examination rating/Amateur Radio License/Amateur Radio Operator Certificate5 5 Copy of valid Amateur License issued by country of citizenship6 6 Any proof that his/her country provides the same privilege with Filipino amateurs 7 7 Copy of Passport/VISA
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
Filing Fee Purchase Fee
Amateur Club
Filing Fee Purchase Fee
60 50/unit Simplex 180 50/unit60 50/unit Duplex 180 50/unit60 50/unit
# CLUBINDIVIDUAL
Processing Time:
Class(Individual)
ATA 15/Lic./Permit
Documentary Stamp
ATD/ATC 15/Lic./Permit 15/Lic./PermitATB 15/Lic./Permit 15/Lic./Permit
Processing Time:
Documentary Stamp
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Documentary Requirements for Submission:NEW REN NEW REN NEW REN NEW REN
1
2
3
4
5
6
7
8
9
10
11
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
NEW 3 working daysRENEWAL 2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
Possess Fee/unit
RSL Fee/year
ROC Fee/year
RSL Fee/year
ROC Fee/year
50 144 60 144 6050 132 60 132 6050 120 60 120 60
Possess Fee/unit
Construction Permit Fee
License Fee
Simplex 50 600 700Duplex 50 600 1320 15/Lic./Permit
ATD/ATC 15/Lic./Permit 15/Lic./Permit
15/Lic./Permit 700 15/Lic./Permit
ATA 15/Lic./Permit 15/Lic./Permit
Processing Time:
Class(Individual)
NEW RENEWAL
Amateur Club
NEW
ATB 15/Lic./Permit 15/Lic./Permit
#CLUB
INDIVIDUAL
LOCAL FOREIGN
I.c.3) Issuance of Permit to Possess/Club Station/Amateur Radio License/Temporary Amateur Radio License/Amateur Radio Operator Certificate(NEW/REN)
2 Duly accomplished Application for Radio Station License/Radio Operator Certificate
6 3 pcs. of 1X1 ID picture(taken not more than 3months)
5 Copy of proof of Purchase of equipment from duly accredited Radio Communication Equipment dealer or Customs receipt if purchase abroad
8 Original plus two(2) photocopies of Radio Station License/Amateur Radio Operator Certificate
1 Duly accomplished Application for Permit to Possess
3 Duly accomplished information sheet 4 Copy of Permit to Purchase/Possess
Amateur Radio Operator Certificate
RENEWAL
Documentary Stamp Documentary Stamp
Documentary Stamp License Fee Documentary Stamp
7 Proof of Amateur activity
9 Copy of Semi-Annual report of amateur activity 10 Copy of verified examination rating 11 Endorsement from duly authorized Amateur Radio Club
15/Lic./Permit 1320
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I.c.4) Lifetime AmateursDocumentary Requirements for Submission:
1 Letter Request for Lifetime Amateurs2 Birth Certificate/Senior Citizen ID (atleast 60 years old)3 Applicant is a holder of a valid class "A" amateur station license.
5 3 pcs. of 1X1 ID picture(taken not more than 3months)6 Endorsement from duly authorized Amateur Radio Club
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM3 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
Class Filing Fee
ATA 60
I.d) MARITIME SERVICESI.d.1) Issuance of Permit to Purchase/Possess
# SHIP COASTAL Documentary Requirements for Submission:COMPANY INDIVIDUAL COMPANY INDIVIDUAL
1 1 Letter of Intent2 2 Duly accomplished Application for Permit to Purchase/Possess3 3 Copy of Business Registration SEC and Articles of Incorporation/DTI
4
5 5 Copies of at least five(5) valid Ship Radio Station License
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
Filing Fee/unit
Purchase Fee/unit
180 240180 120180 96Low Power (25w and below) 15/Lic./Permit
Processing Time:
GRANT License Fee Documentary Stamp
Processing Time:
POWER OUTPUT Documentary Stamp
High Power (above 100w) 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./Permit
50 15/Lic./Permit
4 Applicant has rendered at least fifteen (15) consecutive years of meritorious amateur service from the date of filing the required application for said license with the NTC.
4 Copy of Marina's Certificate of Philippine Vessels Registry and Ownership or Certification from MARINA requesting for CALLSIGN
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PUBLIC Documentary Requirements for Submission:NEW REN NEW REN REN
1 1 Duly accomplished Application for Permit to Possess2 2 Duly accomplished Application for Ship Radio Station License3 3 Network diagram and Engineering plan
4
5
6
7 7 Original plus two(2) photocopies of Ship Radio Station License8 8 Copy of Permit to Purchase/Possess9 9 Copy of valid PA or motion for extension
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
NEW 3 working daysRENEWAL 2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
Possess Fee/unit
Construction Permit
Fee
Radio Station License
Fee
Inspection Fee
Radio Station License
Fee
Inspection Fee
120 720 840 720 840 72096 600 720 720 720 72060 480 600 720 600 720
I.d.3) Issuance of Ferrying Permit Documentary Requirements for Submission:
Copy of MARINA's approval for the acquisition of the vessel
Valid general operator's certificate(GOC)/commercial operator certificateContract of employment of deck officers with POEA/Certificate of employment with shipping company
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM3 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
Ferrying Permit 500/StnDocumentary Stamp 15/permit
Low Power (25w and below) 15/Lic./Permit 15/Lic./Permit
Processing Time:
Filing Fee 180/appln
High Power (above 100w) 15/Lic./Permit 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./Permit 15/Lic./Permit
Letter Request for Ferrying permit to operate ship radio station indicating the date and place of departure, port of destination(local), and inventory of the equipment on board
Processing Time:
POWER OUTPUT
NEW RENEWAL
Documentary Stamp Documentary Stamp
#SHIP
COASTALPRIVATE
6 Copy of proof of Purchase of equipment from duly accredited Radio Communication Equipment dealer or Customs receipt if purchase abroad
5 Copy of valid appropriate Radio Operator’s Certificate with employment certification
4 Copy of Certification with confirmation/testing of MMSI number of GMDSS equipments(EPIRB, AIS, SART and DSC)
I.d.2) Issuance of Permit to Possess/Construction Permit/Ship Radio License/Coastal Radio License(Private/Public)(NEW/REN)
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I.d.4) Issuance of Deletion CertificateDocumentary Requirements for Submission:
1 Letter Request 2 Certificate of vessel's deletion from Philippine registry issued by MARINA3 Copy of Ship Station License/Ship Earth Station License
* 4 Certificate of vessel's deletion issued by accounting authority* 5 Certificate of deactivation of satellite equipment issued by point of service activation(PSA) entity* For International ocean going vessels
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
I.e) AERONAUTICAL SERVICESI.e.1) Issuance of Permit to Purchase/Possess
COMPANY
INDIVIDUAL Documentary Requirements for Submission:
1 1 Duly accomplished Application for Permit to Purchase/Possess2 2 Copy of Business Registration SEC and Articles of Incorporation/DTI/Mayor's Permit(for no previous RSL issued)3 3 Copy of Certificate of Aircraft Registration from CAAP
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000Filing
Fee/unitPurchase Fee/unit
180 240180 120180 96
FACOMPAN
YNEW REN NEW REN REN Documentary Requirements for Submission:
1 1 Duly accomplished Application for Permit to Possess2 2 Duly accomplished Application for Radio Station License3 3 Copy of Certificate of Airworthiness from CAAP4 4 Copy of Radio Electronics and Instrument Inspection Report from CAAP 5
6
7 7 Original plus two(2) photocopies of Aircraft Radio Station License8 8 Copy of Permit to Purchase/Possess
Low Power (below 25w) 15/Lic./Permit
#
AIRCRAFT
COMPANY INDIVIDUAL
I.e.2) Issuance of Permit to Possess/Construction Permit/Aircarft Radio License/Fixed Aeronautical License(NEW/REN)
6 Copy of proof of Purchase of equipment from duly accredited Radio Communication Equipment dealer or Customs receipt if purchase abroad
5 Copy of valid appropriate Radio Operator’s Certificate with employment certification
Processing Time:
Power Output Documentary Stamp
High Power (above 100W) 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./Permit
Processing Time:
#AIRCRAFT
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Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
NEW 3 working daysRENEWAL 2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
Possess Fee/unit
Construction Permit
Fee
Radio Station License
Fee
Inspection Fee RSL Fee Inspection
Fee
180 960 1320 720 1320 720180 840 1080 720 1080 720180 720 840 720 840 720
I.f) BROADCAST SERVICESI.f.1) Issuance of TVRO Registration and TVRO/CATV License(NEW/REN)
Documentary Requirements for Submission:REG NEW REN NEW REN
1 1 Duly accomplished Application for Station License2 2 Original plus two(2) photocopies of Station License3 3 Copy of TVRO registration4 4 Copy of valid PA or CA5 5 Copy of valid CA6 6 Copy of valid TVRO license7 7 Duly accomplished application for registration8 8 List of all Headend Equipment and Specification9 9 (CATV) List of Programs Offered - Channel, Program, Signal Source
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
REGISTRATION 3 working daysNEW 3 working daysRENEWAL 2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
CATV Inspection Fee P720.00/yearDocumentary Stamp 15/Lic./Permit
CATV Filing Fee P400.00/applnCATV Construction Permit Fee P1,140.00/stnCATV License Fee P3,600.00/year
Processing Time:
Filing Fee P200.00/applnRegistration Fee P6,500.00License Fee (commercial) P 2,600.00 / year
Low Power (below 25w) 15/Lic./Permit 15/Lic./Permit
# TVRO CATV
High Power (above 100W) 15/Lic./Permit 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./Permit 15/Lic./Permit
Processing Time:
Power Output
NEW RENEWAL (MA/FA)
Documentary Stamp Documentary Stamp
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I.g) PUBLIC TELECOMMUNICATIONS ENTITYI.g.1) Issuance of Radio License(REN)/Permit
Documentary Requirements for Submission:
1 1 Duly accomplished Application for Radio Station License2 2 Original plus two(2) photocopies of Radio Station License3 3 Letter Request4 4 Duly accomplished Application for Permit to Possess/Storage
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
Fees : Based on NTC Memorandum Circular Nos. 19-12-2000 and 10-10-97
Repeater Stations Commercial 1680/year 360/year 15/Lic./Permit
Transportable Earth Station per channel
420/year 420/year 15/Lic./Permit
Fixed Earth Station (per channel) 360/year 420/year 15/Lic./Permit
International Mobile/Portable Satellite 360/year 1200/year 15/Lic./Permit
International Fixed Satellite 360/year 1200/year 15/Lic./Permit
Domestic Fixed Satellite 360/year 420/year 15/Lic./Permit
Low Power (below 480/station 480/station 15/Lic./Permit
Point to Point (FX) High Power (above 100w)
600/station 480/station 15/Lic./Permit
Low Power (below 25w)
360/station 480/station 15/Lic./Permit
Medium Power (25w – 100w)
600/station 480/station 15/Lic./Permit
Medium Power (25w – 100w)
480/station 480/station 15/Lic./Permit
Documentary Stamps
Base Station (FB) High Power (above 100w)
720/station 480/station 15/Lic./Permit
101 +++ ++days
Class of Station Power Output Radio Station License Fee Inspection Fee
41- 60 661- 80 881- 100 10
Processing Time: No. of Stations No. of Days1 - 20 221 - 40 4
# REN STORAGE
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Spectrum Users Fee (SUF) : Fees based on MC 10-10-47
20 GHZ and above 2.00/khz/station for Highly Urbanized Cities 15/Lic./Permit
1.25/khz/station All other areas 15/Lic./Permit
10 GHZ to less than 20 GHZ 3.00/khz/station for Highly Urbanized
Cities 15/Lic./Permit
2.00/khz/station All other areas 15/Lic./Permit
4.00/khz/station All other areas 15/Lic./Permit
3.00/khz/station All other areas 15/Lic./Permit
1GHZ to less than 10 GHZ 4.00/khz/station for Highly Urbanized
Cities 15/Lic./Permit
Broadband Services Less than 1 GHZ 5.00/khz/station for Highly Urbanized Cities 15/Lic./Permit
0.25/5khz/station All other areas 15/Lic./Permit
Wireless Local Loop 0.50/5khz/station for Highly Urbanized Cities 15/Lic./Permit
Point to Multipoint Radio Stns 5.00/khz/station 15/Lic./Permit
20 GHZ and above 1.25/khz/station 15/Lic./Permit
10 GHZ to lower than 20GHZ 1.50/khz/station 15/Lic./Permit
15/Lic./PermitFixed Point to Point
1GHZ to lower than 10 GHZ 2.00/khz/station 15/Lic./Permit
Lower than 1GHZ 2.50/khz/station
Class of Station Power Output Radio Station License Fee
Documentary Stamps
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II) Issuance of Permit to Sell/Transfer, Transport, Possess(Storage)
# Sell Transport Storage Documentary Requirements for Submission:1 1 Letter of Request2 2 Duly accomplished and notarized application for Permi to Sell or copy of Deed of Sale3 3 Duly accomplished application for Permit to Transport4 4 Duly accomplished application for Permit to Possess(Storage)5 5 Copy of Permit to Possess/Construction Permit/Station License6 6 Copy of valid Radio Station License
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
III) Issuance of Radio Operator Certificates
# Documentary Requirements for Submission:NEW REN NEW REN NEW REN NEW REN
1 1 Duly accomplished application for ROC2 2 Duly accomplished Information Sheet3 3 3 pcs. of 1X1 ID picture taken not more than 3months4 4 Copy of verified Result Examination Rating5 5 Original copy of Radio Operator Certificate6 6 Copy of Deck officer certificate issued by MARINA7 7 Certificate of Employment issued by Senior official of the company8 8 Certificate of completion of seminar(RLM/SROP)9 9 Photocopy of any government issued ID
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
NEW 3 working daysRENEWAL 2 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
1RTG / RROC-SHIP 180 15/Lic./Permit
2PHN / RMAP 100 15/Lic./Permit 3PHN / 3RTG / 3PHN
RLMP/SROP/GROC/AMATEUR/SLP 60 15/Lic./Permit
Processing Time:
CLASS Certificate Fee/year Documentary Stamp
1PHN / 2RTG 120 15/Lic./Permit
Documentary Stamp 15/permit
Permit to Sell/Transfer (Base/ML/HF) 120/unitTransport Permit 85/unitStorage Fee (Equipment Possess) (192,120,96,60)/unit
COMMERCIAL RLM SROP GROC
Processing Time:
Filing Fee 180/applnPermit to Sell/Transfer (Amateur) 50/unitPermit to Sell/Transfer (Portable) 96/unit
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IV.a) Issuance of MPDP, MPRRP, MPSCPDocumentary Requirements for Submission:
NEW REN NEW REN NEW REN1 1 Duly accomplished application form
2
3 3 Copy of valid Mayor Permit
4
5
6 6 Proof of paid up capitalization (minimum of P100,000.00)7 7 Proof of paid up capitalization (minimum of P50,000.00)
8
9 9 List of Service test equipment and measuring instruments10 10 Original copy of permit11 11 Copy of latest Sales and Stock report
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
NEW 3 working daysRENEWAL 2 working days
Fees : Basis NTC Memo Circular Nos. 08-08-2004 and 08-08-2004A
Inspection Fee 1500/year 1500/year 720/yearDocumentary Stamp 15/Lic./Permit 15/Lic./Permit 15/Lic./Permit
# MPDP MPRRP MPSCP
IV) Issuance of Radio Communications Equipment Dealer, Radio Communications Equipment Service Center, MPDP, MPRRP, MPSC, WDN, CPE
4 Copy of dealership agreement from Mobile Phone Distributor/Supplier duly accredited by NTC
2 Copy of SEC reg.; articles of incorporation and by-laws or DTI registration certificate
8 Copy of Resume or employment certificate of at least one (1) qualified electronic technician who has completed a formal training course in the repair; servicing and
5 List of stocks of spare parts and accessories sufficient enough to cover the warranty of mobile phone units
License Fee (Main) 2500/year 1500/year 1200/yearLicense Fee (Branch) 1500/year
Processing Time:
Mobile Phone Dealer
Mobile Phone Reseller
Mobile Phone Service Center
Filing Fee (New appln only) 500 500 180
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# Documentary Requirements for Submission:NEW REN NEW REN NEW REN NEW REN
1 1 Letter of Intent2 2 Duly accomplished application
3
4 4 Copy of valid Mayor Permit5 5 Copy of distributorship agreement on products to be sold
6
7 7 List of Service test equipment and measuring instruments8 8 Original copy of permit
9
10 10 Copy of latest Sales and Stock report
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
NEW 3 working daysRENEWAL 2 working days
Fees : Basis NTC Memo Circular Nos. 08-08-2004 and 08-08-2004A
Filing Fee/unit
Purchase Fee/unit
Possess Fee/unit
Construction Permit Fee
License/ Registratio
n Fee (Unit)
Inspection Fee
SUF (11mbps
and below)
SUF (above
11mbps)
License Fee
Inspection Fee
SUF (11mbps
and below)
SUF (above
11mbps)
WDN 180 120 96 360 480 480 500 1000 480 480 500 1000
Documentary Stamp 15/Lic./Permit 15/Lic./Permit 15/Lic./Permit 15/Lic./Permit
Permit Fee 1200/year 720/year 2500/year 1200/yearInspection Fee 720/year 720/year 1500/year 720/year
RCE Dealer
RCE Service Center
CPE(Mobile Phone)
CPE(Others)
Filing Fee (New appln only) 180 180 180 180
Processing Time:
9 Proof of Radio Communication Equipment/CPE to be sold are duly type approved
IV.b) Issuance of Radio Communications Equipment Dealer, Radio Communications Equipment Service Center, WDN, CPE
RCED RCESC WDN CPE
6 Sworn statement of employment of registered ECE and two(2) Electronics/Communication Technician
3 Copy of SEC reg.; articles of incorporation or DTI registration certificate
Documentary Stamp
15/Lic./Permit
Documentary Stamp
30/Lic./Permit
NEW RENEWAL
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V.) Issuance of Registration of WDN, SRD, RFID, VASV.a.1) WDN, SRD, RFID
# WDN # SRD/RFID Documentary Requirements for Submission:1 1 1 Duly accomplished application for registration2 2 2 Photocopy of Permit to Import3 3 3 Photo copy of Certificate of Type Approval/Acceptance for the equipment issued by NTC4 4 4 Custom's Invoice/Tax Declaration5 5 5 Copy of packing list and Bill of lading with serial numbers(with soft copy if more than ten(10) units)6 6 6 Photo copy of Dealers accreditation Permit
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
V.a.2) Value Added ServiceDocumentary Requirements for Submission:1 Duly accomplished application form for VAS Registration;2 Description of each of the value added services intended to be offered;3 List of equipment and materials to be used for the system, including equipment to be installed; if any;4 Functional block diagram, system configuration and a brief description of the proposed system;5 Copy of valid facilities/network lease agreement with duly authorized facilities/network providers;
7 Latest audited financial statement (or capitalization for the proposed project, for newly established entities); and8 Schedule of service rates.
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM3 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000
PhP 1,000.00 for each additional service registeredPhP 15/License/Permit
50% of annual registration fee if application is filed within six (6) months from date of expiry; 100% if filed six (6) months from date
of expiry
PhP 15/License/PermitPhP 1,000.00 for each additional service registered
PhP 6,000.00 for the first 5 services registered PhP 30,000.00 for the first 5 services for 5 years
PhP 300.00 per applicationNEW
6 Copy of SEC Registration with Articles of Incorporation or DTI Registration showing that the entity is at least sixty percent (60%) owned.
Surcharge for late filing of application for renewal
Documentary Stamp
Annual Registration FeeRegistration Fee
Filing FeeRENEWAL
PhP 300.00 per application
Processing Time:
Registration Fee Filing Fee Documentary Stamp
50/unit 180/appln 15/Lic./Permit
Processing Time:
PhP 6,000.00 for the first 5 services registered
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# Import Clearance
Certification of Non-RCE/CPE Documentary Requirements for Submission:
1 1 Letter of Request2 2 Copy of type Approval/Acceptance certificate of the equipment to be imported3 3 Copy of Proforma Invoice4 4 Copy of Commercial Invoice5 5 Copy of valid Accreditation of Radio Communications Equipment Dealer’s Permit/CPE/WDN/SRD accreditation6 6 Copy of Pemit to Purchase(for qualified individual)7 7 Airway Bill8 8 Copy of equipment technical description/specifications9 9 Copy of Business permit(for non-accredited Radio Communication Equipment Dealer)
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM1 working day
Fees : Based on NTC Memorandum Circular No. 19-12-2000
VII.a.1) Mobile Phone Blocking, TOA, SPAM/SCAM
#Mobile Phone
BlockingTOA SPAM/
SCAM Documentary Requirements for Submission:1 1 Duly accomplished affidavit of ownership and loss with undertaking2 2 Proof of ownership (Receipt of purchase/barcode sticker from cellphone box/Service agreement from CMTS3 3 Copy of valid ID with picture4 4 Letter request stating the name of radio station; date and time aired; name of program and announcer5 5 Duly accomplished complaint form6 6 Submit proof of (Malicious/Spam) text messages and present cellphone for validation
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
Filing Time of Acceptance: 15 minutes
180/invoice 120/invoice
VI) Issuance of Permit to Import, Release Clearance, Certification of Non-Radio Communication Equipment/CPE
15/Lic./Permit
Permit to Import 180/invoice 240/invoice 15/Lic./PermitRelease Clearance 180/invoice 85/unit 15/Lic./Permit
VII) Consumer Welfare Protection (Mobile Phone Blocking, TOA, Complaint on Text Messages, SCAM, SPAM, Billing Dispute, Poor Services of telcos)
Certicate of Exemption
Processing Time:
Filing Fee Permit Fee Documentary Stamp
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VII.a.2) Billing Dispute, Missing Load, Poor services of TELCOs
# Billing Dispute
Missing Load
Poor Services Documentary Requirements for Submission:
1 1 Duly accomplished complaint sheet form/letter of complaint2 2 Copy of billing statement
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
Filing Time of Acceptance: 30 minutes
z PROCEDURES IN FILING A COMPLAINT (customer) WHERE TO FILE THE COMPLAINT?
1. PUBLIC ASSISTANCE AND COMPLAINT DESK1.a Fill-up the complaint sheet form attaching the necessary documents1.b Have it received by Ms. Catrina Abella for docketing.1.c Inform Complainant of Mediation and Conciliation schedule.
2. OFFICIAL E-MAIL ADDRESS ([email protected])2.a State the nature of complaint attaching the necessary documents. - If Lacking of documents, Inform Complainant through email to submit needed documents.2.b All complaints received thru email will be officially. received/acknowledged by Ms.Catrina Abella.2.c Inform Complainant of Mediation and Conciliation schedule . 3. OTHER GOV’T AGENCIES ( i.e DTI) 3.a All Complaints endorsed by other Gov’t. Agencies will be received and acknowledged by Ms. Catrina Abella. - If Lacking of documents, Inform Complainant through Contact Number to submit needed documents. 3.b Have it received by Ms. Catrina Abella for docketing. 3.c Inform Complainant of Mediation and Conciliation schedule.
VIII) OTHER SERVICESVIII.a.1) MODIFICATION OF LICENSESVIII.a.1.1) LAND SERVICES
Documentary Requirements for Submission:CHANGE ADD CHANGE ADD
1 1 Letter Request2 2 Duly accomplished Application for Modification
3
4 4 Original copy of RSL5 5 Copy of Permit to Purchase or Possess
6
7
#MODIFICATION DUE TO
CHANGE NAME
EQPT LOCATION
FREQUENCY SERVICE AREA
6 Engineering Plan(type, gain, radiation pattern, height, map showing the coordinates) duly signed and sealed by registered PECE(beyond 500 meters) 7 Network Diagram showing the number of radio equipment and service area
3 Copy of Ammended Business Registration of SEC and Articles of Incorporation/DTI
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Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM3 working days
Fees : Based on NTC Memorandum Circular Nos. 19-12-2000 and 10-10-97ISSUANCE OF MODIFICATION DUE TO CHANGE OF NAME
Class Filling Fee Modification Fee
RT 180 180FX 180 180
FX/FB 180 180FB 180 180ML 180 180
P 180 180
ISSUANCE OF MODIFICATION DUE TO CHANGE OF OWNERSHIP
Class Filing Fee/unit
Purchase Fee/unit
Permit to Possess
Fee
Construction Permit
Fee
Inspection Fee
Modification Fee
RT 180 240 192 600 480 180FX 180 120 96 240 480 180
FX/FB 180 120 96 240 480 180FX/FB 180 120 96 240 480 180
FB 180 120 96 240 480 180FB 180 120 96 240 480 180ML 180 120 96 240 240 180ML 180 120 96 240 240 180
P 180 96 60 0 240 180P 180 96 60 0 240 180
ISSUANCE OF PERMIT TO PURCHASE/POSSESS AND MODIFICATION DUE TO CHANGE OF EQUIPMENT
Class Filing Fee Purchase Fee Permit to Possess Fee
Construction Permit
Fee
Modification Fee
Inspection Fee
RT 180/unit 240/ unit 192 600 180 480FX 180/unit 120/ unit 96 240 180 480
FX/FB 180/unit 120/ unit 96 240 180 480FB 180/unit 120/ unit 96 240 180 480ML 180/unit 120/ unit 96 240 180 240
P 180/unit 96/ unit 60 0 180 240
ISSUANCE OF MODIFICATION DUE TO TRANSFER OF LOCATIONClass Filing
Fee/unitConstruction
Permit FeeModificatio
n FeeInspection
FeeRT 180 600 180 480FX 180 240 180 480
FX/FB 180 240 180 480FB 180 240 180 480ML 180 240 180 240
P 180 0 180 24015/Lic./Permit15/Lic./Permit
15/Lic./Permit
Documentary Stamp
15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit
Documentary Stamp
15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit15/Lic./Permit
15/Lic./Permit400 Cities/200 Rural 2160 duplex 15/Lic./Permit
16 240 simplex 15/Lic./Permit16 480 duplex 15/Lic./Permit
16 360 simplex 15/Lic./Permit16 720 duplex 15/Lic./Permit
1320 15/Lic./Permit40 480 15/Lic./Permit
15/Lic./Permit15/Lic./Permit15/Lic./Permit
SUF Radio Station License Fee Documentary Stamp
Processing Time:
Documentary Stamp
15/Lic./Permit15/Lic./Permit15/Lic./Permit
160 Cities/80 Rural 600 simplex 15/Lic./Permit400 Cities/200 Rural 1200 duplex 15/Lic./Permit
160 Cities/80 Rural 1080 simplex
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ISSUANCE OF MODIFICATION DUE TO CHANGE or ADDITIONAL FREQUENCY
Class Filing Fee/unit
Construction Permit Fee
Inspection Fee
RT 180 600 480FX 180 240 480
FX/FB 180 240 480FX/FB 180 240 480
FB 180 240 480FB 180 240 480ML 180 240 240ML 180 240 240
P 180 240 240P 180 0 240
VIII.a.1.2) MARITIME SERVICES
Documentary Requirements for Submission:CHANGE ADD
1 1 Letter Request2 2 Duly accomplished Application for Modification3 3 Copy of Ammended Business Registration of SEC and Articles of Incorporation/DTI4 4 Original copy of RSL5 5 Copy of Permit to Purchase or Possess
6
7
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM3 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000MODIFICATION of SHIP RADIO STATION LICENSE DUE TO CHANGE OF VESSEL OWNERSHIP
Filing Fee/unit
Purchase Fee/unit
Possess Fee/unit Sell Modificati
on Fee
Radio Station License
Fee
Inspection Fee
180 240 120 85 180 840 720180 120 96 85 180 720 720180 96 60 85 180 600 720
MODIFICATION of SHIP/COASTAL RADIO STATION LICENSE DUE TO CHANGE OF COMPANY'S NAME AND/OR VESSEL'S NAME
Filing Fee Modification Fee
180 180180 180180 180
Medium Power (25w – 100w) 15/Lic./PermitLow Power (below 25w) 15/Lic./Permit
Low Power (25w and below) 15/Lic./Permit
Power Output Documentary Stamp
High Power (above 100W) 15/Lic./Permit
Processing Time:
Power Output Documentary Stamp
High Power (above 100w) 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./Permit
16 480 duplex 15/Lic./Permit
#MODIFICATION DUE TO
CHANGE NAME
EQPT
16 720 duplex 15/Lic./Permit16 240 simplex 15/Lic./Permit
400 Cities/200 Rural 1200 duplex 15/Lic./Permit16 360 simplex 15/Lic./Permit
400 Cities/200 Rural 2160 duplex 15/Lic./Permit160 Cities/80 Rural 600 simplex 15/Lic./Permit
40 480 15/Lic./Permit160 Cities/80 Rural 1080 Simples 15/Lic./Permit
SUF Radio Station License Fee
Documentary Stamp
1320 15/Lic./Permit
7 Copy of proof of Purchase of equipment from duly accredited Radio Communication Equipment dealer or Customs receipt if purchase abroad
6 Copy of Marina's Certificate of Philippine Vessels Registry and Ownership or Certification from MARINA requesting for CALLSIGN
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Filing Fee/unit
Purchase Fee/unit
Possess Fee/unit
Construction Permit
Fee
Modification Fee
Inspection Fee
180 240 120 720 180 720180 120 96 600 180 720180 96 60 480 180 720
MODIFICATION of COASTAL RADIO STATION LICENSE DUE TO TRANSFER OF LOCATION WITHIN REGION 7
Filing Fee/unit
Construction Permit
Fee
Modification Fee
Inspection Fee
180 720 180 720180 600 180 720180 480 180 720
VIII.a.1.3) AERONAUTICAL SERVICES
Documentary Requirements for Submission:CHANGE ADD
1 1 Letter Request2 2 Duly accomplished Application for Modification3 3 Copy of Ammended Business Registration of SEC and Articles of Incorporation/DTI4 4 Original copy of RSL5 5 Copy of Permit to Purchase or Possess6 6 Copy of Certificate of Registration from CAAP
7
7 Copy of
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM3 working days
Fees : Based on NTC Memorandum Circular No. 19-12-2000MODIFICATION of AIRCRAFT RADIO STATION LICENSE due TO CHANGE OF AIRCRAFT'S OWNERSHIP
Filing Fee/unit
Purchase Fee/unit
Possess Fee/unit Sell
Construction Permit
Fee
Modification Fee
Inspection Fee
180 240 180 120 960 180 720180 120 180 120 840 180 720180 96 180 120 720 180 720Low Power (below 25w) 15/Lic./Permit
Processing Time:
Power Output Documentary Stamp
High Power (above 100W) 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./Permit
Low Power (25w and below) 15/Lic./Permit
#MODIFICATION DUE TO
CHANGE NAME
EQPT
Power Output Documentary Stamp
High Power (above 100w) 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./Permit
High Power (above 100W) 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./PermitLow Power (below 25w) 15/Lic./Permit
Power Output Documentary Stamp
MODIFICATION OF SHIP/COASTAL RADIO STATION LICENSE DUE TO ADDITIONAL/CHANGE OF RADIO COMMUNICATION /NAVIGATIONAL EQPT O/B VESSEL
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MODIFICATION of AIRCRAFT RADIO STATION LICENSE DUE TO CHANGE OF THE COMPANY'S NAME
Filing Fee/unit
Modification
Fee/unit180 180180 180180 180
MODIFICATION DUE TO ADDITIONAL/CHANGE OF RADIO COMMUNICATION /NAVIGATIONAL EQPT
Filing Fee/unit
Purchase Fee/unit
Possess Fee/unit
Construction
Permit Fee
Modification Fee
Inspection Fee
180 240 180 960 180 720180 120 180 840 180 720180 96 180 720 180 720
VIII.a.1.4) PUBLIC TELECOMMUNICATIONS ENTITY
Documentary Requirements for Submission:Equipmen
t Config
1 1 Letter Request2 2 Duly accomplished Application3 3 Duly accomplished Application for Permit to Possess/Storage4 4 Duly accomplished Application for Construction Permit5 5 Copy of Permit to Purchase or Possess
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM
61- 80 881- 100 10
101 +++ ++days
1 - 20 221 - 40 441- 60 6
#
MODIFICATION(CHANGE/ADD)
Processing Time: No. of Stations No. of Days
High Power (above 100W) 15/Lic./PermitMedium Power (25w – 100w) 15/Lic./PermitLow Power (below 25w) 15/Lic./Permit
Medium Power (25w – 100w) 15/Lic./PermitLow Power (below 25w) 15/Lic./Permit
Power Output Documentary Stamp
Power Output Documentary Stamp
High Power (above 100W) 15/Lic./Permit
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Purchase Filing Fee Class of StationPermit to
Posess Fee/unit
Construction Permit
Fee
Modification Fee
240/unit 180/unit RT 120 600 180
120/unit 180/unit 96 600 180
96/unit 180/unit 60 600 180
240/unit 180/unit FX 120 360 180
120/unit 180/unit 96 360 180
96/unit 180/unit 60 360 180
240/unit 180/unit FB 120 360 180
120/unit 180/unit 96 360 180
96/unit 180/unit 60 360 180
VIII.a.1.5) ISSUANCE OF RADIO LICENSE/CERTIFICATE/PERMIT(DUPLICATE)
Documentary Requirements for Submission:Radio
LicenseCertificat
e Permit
1 1 Duly accomplished Application2 2 Photocopy of License/Certificate/Permit(if available)3 3 3 pcs. of 1X1 ID picture taken not more than 3months
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
Low Power (below 25w) 15/Lic./Permit
#DUPLICATE
Processing Time:
Low Power (below 25w) 15/Lic./Permit
High Power (above 100w) 15/Lic./Permit
Medium Power (25w – 100w) 15/Lic./Permit
Low Power (below 25w) 15/Lic./Permit
High Power (above 100w) 15/Lic./Permit
Medium Power (25w – 100w) 15/Lic./Permit
Power Output Documentary Stamps
High Power (above 100w) 15/Lic./Permit
Medium Power (25w – 100w) 15/Lic./Permit
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VIII.a.2) SHORT RANGE RADIO SERVICEDocumentary Requirements for Submission: (MC 02-01-2014)
1 Letter of Intent(Justification of Proposal indicating the service area)2 Duly accomplished Application for Permit to Purchase/Possess3 Copy of valid appropriate Radio Operator’s Certificate with employment certification4 Copy of proof of Purchase of equipment from duly accredited Radio Communication Equipment dealer5 Duly accomplished Information Sheet(for Individual)6 Copy of Business Registration SEC and Articles of Incorporation/DTI/Mayor's Permit(for no previous RSL issued)7 Copy of License to Operate issued by PNP(for Security Agency)
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM2 working days
Class Filing Fee/unit
Purchase Fee/unit
SRRS 180 96
VIII.a.3) Radio Operator Examination
GRCO BSECE REG
License Holder(ECE/1PHN/
1&2RTG) Documentary Requirements for Submission:1 1 Duly accomplished application for examination2 2 2 pcs. of 1X1 ID picture taken not more than 3months
3
4 4 Photocopy of Birth Certificate/Passport/valid ID
5 5 Copy of student pilot license
6 6 2 pcs. self addressed stamp envelope7 7 Copy of Certificate of completion of GOC for GMDSS
8
9
10
11
Schedule of Availability of Service: Monday – Friday8:00 AM - 5:00 PM30 mins.
Class Filing FeeExam 50
AMATEUR
Processing Time:
Processing Time:
Documentary Stamp
15/Lic./Permit
# RTG
PHN
AIRCRAFT GOC
11 Copy of valid ROC/Amateur Radio License/Amateur Radio Operator Certificate(for upgrading)
3 Copy of Transcript of Records(GRCO/BSECE) with SO/result of examination rating (for retake)
10 Copy of certification from the employer that he/she is performing the duties of radio operator(for BSECE)
9 Copy of certificate of training/seminar on Radio Laws and Regulations(for BSECE)
8 Copy of holder of valid ECE/1&2RTG/1PHN license(for amateur class B)
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FEEDBACK MECHANISM:COMMENDATION:
1 Write or call the customer to validate the deficiency/ies or flaws2-a. Analyze, study and make the necessary recommendations for corrective measures to address the defficiency/ies or flaws.
2-b. In case of personnel deficiency, refer the matter to the Administrative Officer for corrective actions.
3-a. Make recommendatons to the Head of Office for his action on the proposed of corrective measures to be undertaken.
3-b. Administrative Officer may write or call the complainant as to the corrective measures taken.
Administrative officer shall make a report to the Head of Office as to the actions taken.
4 Head of Office shall issue the necessary office order to address the defficiency/ies or flaws.
VIII.b. PROCEDURES IN FILING A COMPLAINT (against erring NTC personnel)1) File a written complaint2) Have the letter formally received3) Forward immediately the written complaint to the office of the Regional Director4) The Regional Director shall forward the complaint to the grievance committee.5) The grievance committee shall schedule a formal hearing to determine probable cause of whether the complaint is meritorious or not.6) The erring personnel shall be required to submit a written answer to the complaint.
TIME FRAME:1) Receiving Time - 5 minutes2) Investigation of Complaint - 1 to 30 days depending on the severity
VII. FEEDBACK AND REDRESS MECHANISM
VIII. PROCEDURE FOR FILING COMPLAINTS
7) If found to be meritorious, the grievance committee shall make a recommendation to decide the complaint or forward the same to the Central Office for appropriate action, then inform the complainant of the actions taken.
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