CITIZEN S CHARTER -...

CITIZEN’S CHARTER(updated as of 30 November 2013)

Foreword

The Civil Service Commission: Powers and Functions

Vision and Mission

Performance Pledge

Feedback and Redress Mechanism

List of CSC Frontline Services

List of CSC-Central Office Frontline Services

List of CSC-Regional Office Frontline Services

Feedback Form

Directory

Forms

iii

v

vii

ix

x

11

17

35

73

74

85

iii

Service quality is tested, gauged and determined, to a large measure, at the frontline desk. Perceptions are created at the frontlines. Images are built at the frontlines. It is for these reasons that the Civil Service Commission (CSC) has long placed premium on improving

frontline service delivery by initiating courtesy campaigns, conducting training programs on basic client satisfaction, among a number of initiatives. It was just fortunate that one specific law, the Anti-Red Tape Act of 2007 (ARTA), provided additional reason, for the Commission to underscore to government agencies nationwide the importance of effective and efficient frontline services.

And while the Commission helps implement the law, it also has to abide by its provisions. The CSC thus has crafted its Citizen’s Charter, a quick guide to the frontline services provided at its central and regional offices. It provides basic information on the Commission and on some of its exclusive services.

As with that of other public offices, the CSC Citizen’s Charter was drawn up to facilitate frontline service transactions. It forms part of the solution to end complaints on laborious, lengthy procedures and to bring to the fore pleasant, reliable and dependable engagement between the client and the public - which is how government service should always be.

FRANCISCO T. DUQUE III, MD, MSc Chairman

v

Composition of the Civil serviCe Commission

The Commission en banc is composed of a Chairperson and two Commissioners who are appointed by the President of the Philippines with the consent of the Commission on Appointments for a term of seven years without reappointment. Appointment to any vacancy shall be only for the unexpired term of the predecessor. In no case shall any Commission Member be appointed or designated in a temporary or acting capacity.

powers and funCtions*

As the central human resource institution of the Philippine Government, the Civil Service Commission, among others, has the following powers and functions:

• Administerandenforcetheconstitutionalandstatutoryprovisionsonthemeritsystemfor all levels and ranks in the Civil Service;

• Prescribe,amendandenforcerulesandregulationsforcarryingintoeffecttheprovisions of the Civil Service Law and other pertinent laws;

• Promulgatepolicies,standardsandguidelinesfortheCivilServiceandadoptplansandprograms to promote economical, efficient and effective personnel administration in the government;

• Formulatepoliciesandregulationsfortheadministration,maintenanceandimplementation of position classification and compensation and set standards for the establishment, allocation and reallocation of pay scales, classes and positions;

• RenderopinionsandrulingsonallpersonnelandotherCivilServicematterswhichshall be binding on all heads of departments, offices and agencies and which may be brough to the Supreme Court on certiorari;

• Appointanddisciplineitsofficialsandemployeesinaccordancewithlawandexercisecontrol and supervision over all the activities of the Comission;

• Control,superviseandcoordinateCivilServiceexaminations.Anyentityorofficialingovernment may be called upon by the Commission to assist in the preparation and conduct of said examinations including security, use of buildings and facilities as well as

*Based on Subtitle A, Title I, Book V of E.O. 292 otherwise known as the Revised Administrative Code of 1987

personnel, and transportation of examination materials which shall be exempt from inspection regulations;

• PrescribeallformsforCivilServiceexaminations,appointments,reportsandsuchother forms as may be required by laws, rules and regulations;

• DeclarepositionsintheCivilServiceasmayproperlybeprimarilyconfidential,highly technical or policy determining;

• Formulate,administerandevaluateprogramsrelativetothedevelopmentandretention of qualified and competent workforce in the public service;

• Hearanddecideadministrativecasesinstitutedbyorbroughtbeforeitdirectlyoron appeal, including contested appointments, and review decisions and action of its offices and of the agencies attached to it. Officials and employees who fail to comply with such decisions, orders or rulings shall be liable for contempt of the Commission. Its decisions, orders or rulings shall be final and executory.

• Issuesubpoenaandsubpoenaducestecumfortheproductionofdocumentsandrecords pertinent to investigations and inquiries conducted by it in accordance with its authority conferred by the Constitution and pertinent laws;

• AdvisethePresidentonallmattersinvolvingpersonnelmanagementinthegovernment service and submit to the President an annual report on the peronnel programs;

• TakeappropriateactiononallappointmentsandotherpersonnelmattersintheCivilService including extension of service beyond retirement age;

• Inspectandauditthepersonnelactionsandprogramsofthedepartments,agencies, bureaus, offices, local government units and other instrumentalities of the government including government-owned or controlled corporations; conduct periodic review of the decisions and actions of offices or officials to whom authority has been delegated by the Commission as well as the conduct of the officials and the employees in these offices and apply appropriate sanctions whenever necessary;

• Delegateauthorityfortheperformanceofanyfunctiontodepartments,agenciesand offices where such functions may be effectively performed;

• Administertheretirementprogramforgovernmentofficialsandemployees,andaccredit government services and evaluate qualifications for retirement;

• KeepandmaintainpersonnelrecordsofallofficialsandemployeesintheCivilService; and

• Performallfunctionsproperlybelongingtoacentralpersonnelagencyandsuchother functions as may be provided by law.

vi

vii

The CSC Story

With the core purpose of “Gawing lingkod-bayani ang bawat kawani,”

fueled by the core values of “love of God and country, excellence and integrity,” the CSC shall realize its vision of being “Asia’s leading Center of Excellence for StrategicHumanResourceandOrganizationalDevelopmentby2030” by cultivating partnerships, generating funds for the operations and administration of the CSC, and enhancing its workforce. When the partnerships, finances and competent workforce are in place, we can provide excellent HRservicesandperformefficient and effective quasi-judicial functions. With these underpinnings, we shall realize our vision of being a center of excellence in strategic human resource and organizational development.

We, the officials and employees of the Civil Service Commission, commit to Responsive,

Accessible, Courteous and Effective public service by

Serving you promptly, efficiently, and with utmost courtesy by authorized personnel withproperidentificationfromMondaystoFridays,8:00a.m.to5:00p.m.,withoutnoon break;

Ensuring strict compliance with service standards, with written explanation for any delays in frontline services;

Responding to your complaint about our services the soonest or within the day through ourPublicAssistanceandComplaintsDesk,andtakingcorrectivemeasures;

Valuing every citizen’s comments, suggestions, and needs, including those with special needs such as the differently-abled, pregnant women, and senior citizens; and

Empowering the public through 24/7 access to information on our policies, programs, activitiesandservicesthroughourwebsite(www.csc.gov.ph[forRO/FOwebsite,pleasecheckDirectoryonpage72]).

All these we pledge, because YOU deserve no less.

ix

x

Please let us know how we have served you by doing any of the following:

AccomplishourFeedbackFormavailableintheofficesandputthisthedropboxatthePublicAssistanceandComplaintsDesk

Send your feedback through e-mail ([email protected]) or text us at TextCSC

(0917-8398272)

TalktoourOFFICEROFTHEDAY

If you are not satisfied with our service, your written/verbal complaints shall immediately beattendedtobytheOfficeroftheDayatthePublicAssistanceandComplaintsDesk.

THANKYOUforhelpinguscontinuouslyimproveourservices.

Type of Frontline Service Fees Forms

Processing Time(Under normal

circumstances per Transaction)

Person In-Charge

EXAMINATION & ELIGIBILITIES

Processing of examination application

• CentralOffice

sComputerizedExamination

• RegionalOffice

sCareerServiceExamination- Paper and Pencil Test

Examination Fee1

(P600.00)Photo Capture

Fee2

(P40.00)

Examination Fee

(P500.00)Photo Capture

Fee2

(P40.00)

CSFormNo. 100(Revised

November 2012)ERPOPhotoCapture

Facility

CSFormNo. 100(Revised

November 2012)

3 hours and 10 minutesforCSE

Professional

2 hours and 40 minutes forCSE

Subprofessional

20 minutes

ActionOfficer/Examination,

RecruitmentandPlacementOffice

ActionOfficer/ExaminationServicesDivision-Regional

_____________________1Shallbepaidbytheapplicantuponapprovalofapplication.2Shallbepaidbytheapplicantuponphotocaptureandprocessingofapplication.

List of Frontline ServicesCentral and Regional Offices

11

12

GrantofeligibilityunderspeciallawsandCSCissuances

RegionalOffice• ElectronicDataProcessingSpecialist

(EDPS)Eligibility• ScientificandTechnologicalSpecialist

(STS)Eligibility(PD997)• VeteranPreferenceRating(VPR)Eligibility

• HonorGraduateEligibility(PD907) (local schools)• BarangayOfficialEligibility(BOE)

• BarangayHealthWorker(BHW)Eligibility

• BarangayNutritionScholar(BNS) Eligibility• SkillsEligibilities - CategoryII(underMC11,s.1996asamendedbyMC10,s.2013)• SanggunianMemberEligibility(SME)

• ForeignSchoolHonorGraduate(FSHGE)Eligibility

IssuanceofCertificateofEligibility

- CentralOffice(COMEX)

- RegionalOffice(CSC-PPT)

CS Form No. 101-A(Dec. 2011)

CS Form No. 101-C(Dec. 2011)

CS Form No. 101-B(Dec. 2011)

CS Form No. 101-D(Sept.2013)

CS Form No. 101-E(April 2012)

CS Form No. 101-H(Dec. 2011)

CS Form No. 101-I(Dec. 2011)

CS Form No. 101-G(Sept.2013)

CS Form No. 101-J(March2013)

CS Form No. 101-K(Dec. 2013)

E6Form(ProfileofEligibilities)

1 hour

20 minutes

30 minutes

ActionOfficer/ExaminationServicesDivision-RegionalOffice/FieldOffice

ActionOfficer/Examination,RecruitmentandPlacementOffice,

ARCTBldg.

ActionOfficer/ExaminationServices

Division-RegionalOffice/FieldOffice

Evaluationfee3

(P200.00)

Processingfor4

(P300.00)

None

Type of Frontline Service Fees FormsProcessing Time(Under normal


Person In-Charge

3Shallbepaidbytheapplicantuponfilingofapplication,pursuanttoCSCResolutionNo.1100975.4Shallbepaidbytheapplicantonlyuponapprovalofapplication,pursuanttoCSCResolutionNo.1100975.

INFORMATION AND RECORDS MANAGEMENT

IssuanceofCertificationofEligibility(Walk-in,forlostcertificate)

• CentralOffice

• RegionalOffice

AuthenticationofCertificateofEligibility

• CentralOffice

• RegionalOffice

IssuanceofCertificateofNoPendingAdministrativeCase

• CentralOffice

• RegionalOffice

P100.00

P100.00

P100.00/copy

P100.00/copy

P100.00

P100.00

ExamRecordsRequestForm

(Revised100312)andDeclarationForm


(Revised100312)andDeclarationForm


(Revised100312)


(Revised100312)

RequestforCertificateofNo Pending

Administrative CaseForm

RequestFormforCertificateof No Pending Administrative

Case

30 minutes

30 minutes

25minutes

25minutes

20 minutes

20 minutes

ActionOfficer/IntegratedRecordsManagementOffice

ActionOfficer/ExaminationServicesDivisionRegional

Office


ActionOfficer/ExaminationServices

Division

ActionOfficer/PublicAssistance and

ComplaintsDeskandOfficerforLegalAffairs


ComplaintsDesk/LegalServiceDivision-

RegionalOffice

Type of Frontline Service Fees* Forms** Person In-ChargeType of Frontline Service Fees FormsProcessing Time(Under normal


Person In-Charge

13

Type of Frontline Service Fees* Forms**Processing Time(Under normal circumstances

per transaction)

Person In-Charge

Issuanceofcertifiedcopiesofdocuments

CentralOffice• Appointments• ServiceCard/Record• CSCIssuances/Resolutions• SALN

RegionalOffice• Appointments• ServiceCard/Record• CSCIssuances/Resolutions

FilingofPleading

•CentralOffice

•RegionalOffice

- Case/Appeal

- MotionforReconsideration

PUBLIC ASSISTANCE

Counseling/ResponsetoQueries/AssistanceonCivilServiceMatters(Walk-in)

• CentralOffice

• RegionalOffice

Personnel RecordsRequestForm/CustomerInformation

Sheet

Personnel RecordsRequestFormCustomerInformationSheet

CustomerInformationSheet/ClientsFeedbackForm

(Authenticated Copy)

P30.00P40.00

P10.00/pageP30.00/copy

P30.00P40.00

P10.00/page

P500.00*

(None)

(None)

Type of Frontline Service Fees Forms Person In-Charge


ActionOfficer/Public Assistance

andLiaisonServicesDivision/LegalServicesDivision

ActionOfficer/IntegratedRecordsManagementOffice-CentralOffice/LegalServicesDivision-RegionalOffice


ComplaintsDesk/ActionOfficer/PublicPublicAssistanceandLiaison

ServicesDivision

14

*FilingfeeforComplaintisSUSPENDEDperOMNo.92,s.2012



25minutes

25minutes

6minutes

3 minutes

5minutes

Type of Frontline Service Fees* Forms**Processing Time(Under normal circumstances

per transaction)

Person In-Charge

PROCESSINGOFAPPOINTMENTS

• RegionalOffice(withcomplete documentsandverifiedeligibility)

KSSForm33or Plantilla

FormNo.001(casual)

(None)

Type of Frontline Service Fees Forms Person In-Charge

Staff/ActionOfficer/Director



1 hour and15minutes

15

• Computerized Examination System (COMEX) at the CSC-CO• IssuanceofCertificateofEligibilityComputerizedExamination/

CSC COMEX• IssuanceofCertificationofEligibility(Walk-in,forlost

certificates)• AuthenticationofCertificateofEligibility(Walk-in)• IssuanceofCertificateofNoPendingAdministrativeCase• IssuanceofCertifiedCopiesofDocuments(Appointments, ServiceCard/Record,CSCIssuances/Resolutions,SALN)• Filing of Pleadings• Counseling/ResponsetoQueries/AssistanceonCivilService

Matters(Walk-in)

1924

25

272930

3234

COMPUTERIZEDEXAMINATIONSYSTEM(COMEX)attheCSCCentralOffice

TheCSCComputerizedExaminationSystem(COMEX)waslaunchedattheCivilServiceCommission-CentralOffice(CSC-CO),ConstitutionHills,QuezonCityonDec.27,2013. ScheduleofAvailabilityofService:

• ExaminationAccountRegistration–24/7onlineviatheCOMEXwebsite• ExaminationSlotReservation–onlineviatheCOMEXwebsitesubjecttoslotavailability• ExaminationSlotConfirmation–onscheduleddateandtimethroughpersonalappearanceatthedesignated

CSCOffice• ActualTest–onscheduleddateandtimeatthedesignatedCSCOffice

WhoMayAvailoftheService:• FilipinoCitizen,atleast18yearsold,andofgoodmoralcharacter;• Hasnocriminalrecord,orhasnotbeenconvictedbyfinaljudgmentofanoffenseorcrimeinvolvingmoral

turpitude;• Hasnotbeendishonorablydischargedfrommilitaryservice,ordismissedforcausefromanycivilianposition

inthegovernment;• Hasnotpassedthelevelofexaminationappliedfor;and• Hasnottakenthesamelevelofcareerserviceexaminationwithinthelastthree(3)monthsimmediately

preceeding the date of examination applied for.

WhataretheRequirements:1. OriginalandphotocopyofanyofthefollowingIDcards,whichmustbevalid(notexpired),andcontainsthe

name,clearpicture,dateofbirthandsignatureoftheapplicant,andthenameandsignatureoftheissuingagency’scurrenthead/authorizedrepresentative:CurrentOffice/CompanyID;SchoolID(mustbedulyvalidatedforthecurrentschoolyear);Passport;BIRID;PoliceClearance;GSISID;SSSID;Driver’sLicense;PhilHealthID;Voter’sID;PostalID;orBarangayID.(AnyotherIDcardNOTincludedinthelistshallNOTbeaccepted.)

Note:IDslackinginformation,particularlytheapplicant’sdateofbirth,shouldbesupportedbyBirthCertificateissued/authenticatedbytheNationalStatisticsOffice(NSO)orLocalCivilRegistrar(LCR).

2. CopyofCOMEX`slotreservation’confirmationemail,indicatingdate,timeandvenueofpersonalappearanceforfilingapplicationform.

DurationoftheExamination:3hoursand10minutesforCSEProfessional 2hoursand40minutesforCSESubProfessional

ExaminationFee:PhP600.00

19

Step Applicant/Client Service ProviderDuration of Activity

(Under Normal Circumstances)

Person in Charge Fees Form

1

2

3

4

5

AccessestheCOMEXwebsiteonlineandsignsuptocreateaCOMEXuser account

OpensCOMEXconfirmationemailandactivatesCOMEXaccountthrough corresponding activationlink

NOTE:RegistrantsmaylogintoCOMEXtoview/update/editaccountinformation.Registrantsmayalsoprintthecorresponding form.

AccessestheCOMEXwebsiteonlineandlogsintothesystem

Viewsexaminationschedules or online offerings through the examination schedule tab

Selectsdesiredexamination schedule from among the list of onlineofferings,clicksthe‘reserveaslot’

Systemvalidatesageandcitizenshipoftheregistrant,recordsaccount information details and sends confirmationemail.

Systemactivatestheuser account. NOTE:Systemshallsend email notices of examination schedules and announcements to successfulregistrants,whoagreedtoreceivesaid notices.

Systemauthenticatesusernameandpassword

Systemdisplaysthelistof online offerings

Systemdisplaysthe‘SlotReservation’confirmationpage.

20

HowtoAvailoftheService:

EXAMINATION ACCOUNT REGISTRATION

Basedonsystemresponse time

Basedonsystemresponse time

COMEX

COMEX

OnlineRegistration

Form

Loginform

ExaminationSchedulePage

‘SlotReservation’Confirmation

Page

EXAMINATION SLOT RESERVATION


(Under NormalCircumstances)

Person in Charge Fees Form*Step Applicant/Client Service Provider


21

button,andtypestheCAPTCHAcode

NOTE:Applicantmayprint the details of the‘slotreservation’confirmation

Opensandprintsthe‘slotreservation’confirmationemail

Appears at the testing center on the scheduled date and time of personal appearance andsecuresqueuingnumber

6

7

Systemverifiesstatusof applicant against the E-Retaker*,DIBAR**andEDQIS***databases.

NOTE:Ifqualified,systemallowsreservation;otherwise,blocksthereservation.

Systemsends‘slotreservation’confirmationemail indicating details of preferred examination such as date and time ofexamination,andpersonal appearance.

Guardchecksnameofapplicant against the ListofApplicantswithReservedSlotsandissuesqueuingnumber.

‘Slotreservation’confirmation

email

Queuingstub

*E-retaker – frequency of examinees taking the same level of examination •**DIBAR–DatabaseofIndividualsBarredfromTakingCivilServiceExamination•***EDQIS–EligibilityDataQueryInformationSystem

EXAMINATION SLOT CONFIRMATION

1 minute CSCGuardonDuty

Duration of Activity(Under Normal

Circumstances)





Proceeds to processing areatodothefollowing:.

Presentqueuingnumber and documents to the Processor/ActionOfficer

Paytothecashier

PresentO.R.totheprocessor

Prepare name tag based on specifications

Signinthesignaturetablet,thenplacesthumb in the biometric scanner

Signtheexaminationapplication form

ReceiveCSID,then proceeds to waitingareaforauthentication process

8 Processor does the following:

Receivethenumber,verifiesapplicant’sidentityandvalidatesdocuments submitted. Ifvalidated,instructsapplicanttopaytheexamination fee at the cashier

NB:CashierissuesOfficialReceipt(O.R.)

Encodepaymentdetails

Takeapplicant’sphoto

Capturesignatureandfingerprint

Print the examination application form

Print and issue the CSID

ERPOProcessor

Cashier Php600.00

22

18minutes

ValidI.D.

O.R.

AF

CSID


Circumstances)





Circumstances)


• Placesthumbinthebiometric scanner for authentication of identity

• Listenstoorientation/briefing

• SignstheEASandPSP

ProceedstotheCOMEXRoom

Takesthetest

9

10

11

SystemauthenticatesexamineeidentityandgeneratesExamineeAttendanceSheet(EAS)andPicture-SeatPlan(PSP)afterallexaminees’identityhavebeenauthenticated.

RoomExaminer(orRE)conductsorientation/briefing.

RoomProctor(orRP),RE,andSupervisingExaminer(orSE)signtheEASandPSPafterallexamineeshave signed.

RPguidesexamineetotheassignedseat/testingmachine.

REandRPadministerthetest.

40 minutes

1 minute

2 hours and 40 minutesforCSESubProfessional

3 hours and 10 minutes for CSEProfessional

ERPOProcessor

RE

RP/RE/SE

RP

END OF TRANSACTION

23

ACTUAL TEST

EAS/PSP

24

ISSUANCE OF CERTIFICATE OF ELIGIBILITY (CSC COMEX)

ScheduleofAvailabilityofService:Monday–Friday8:00a.m.–5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:ThosewhopassedtheCareerServiceProfessionalandSubprofessionalExaminations.

WhataretheRequirements:AnyofthefollowingIdentification(ID)cards,whichmustbevalid(notexpired):CurrentOffice/CompanyID;SchoolID(mustbedulyvalidatedforthecurrentschoolyear);Passport;BIRID;PoliceClearance;GSISID;SSSID;Driver’sLicense;PhilHealthID;Voter’sID;PostalID;orBarangayID.(NOTE:AnyotherIDcardNOTincludedinthelistshallNOTbeaccepted.)

Duration:15minutes


1

2

3

Presents valid Identification(ID)Card

Affixessignatureonthespace provided on the ReceiptofCertificateofEligibilityandindicatestheserialnumber,dateand time of receipt

ReceivesCertificateofEligibility(COE)andsignsontheMasterList

Validatesidentity

AffixestheCSCofficialsealontheCertificateofEligibility

ReleasestheCOEandrequeststheclient/eligible to sign on the MasterList

10 minutes

4 minutes

1 minute

SupervisingExaminer(SE)/*EADChiefPersonnel Specialist(EAD-CPS)

SE/EAD-CPS

SE/EAD-CPS

ReceiptofCertificateofEligibility

COE/MasterList



Person in Charge Fees Form*Step Applicant/Client Service ProviderPerson in Charge Fees Form


Circumstances)

END OF TRANSACTION*EAD refers to Examination Administration Division

ISSUANCEOFCERTIFICATIONOFELIgIbILITY(WALk-IN,FORLOSTCERTIFICATE)

ScheduleofAvailabilityofService:Monday-Friday8:00a.m.-5:00p.m.withoutnoonbreak

WhomayavailoftheService:1 ThosewholosttheirCertificateofEligibility(duetotyphoon,flood,fire,theft,etc.)2. ThosewhoarenotinpossessionoftheirCertificateofEligibility(didnotreceive/claimtheircertificate, submittedCOEtotheagency,etc.)3. ThosewhowanttoreplacetheirCertificateofEligibility(old/torn/worn-outcertificate,requestforcorrectionof

personalinformationhasbeendulygrantedbytheCommission,etc.)

WhatarethebasicRequirements:1. ProperlyaccomplishedEligibility/ExaminationRecordsRequestForm(ERRF)andDeclarationForm(DF)2.Onepiece1inchby1inchpicturewithfullnametagandsignatureaffixedpriortohavingthephotographtaken

• Signaturemustbeontopoftheprintedname.• Photographshouldhavebeentakenwithinthree(3)monthspriortofilingofrequestforCertificationof

Eligibility.• Scanned,computer-generatedphoto/name/signaturewillnotbeaccepted.

3.Certificationfee:Php100.00percopy.Eligiblemayrequestformorethanonecopy.4. Two(2)validIdentification(ID)Cardsor Iftherequestingpartyworks/livesabroad:

1.CopyofPassport;and2.Copyofone(1)IdentificationCard

(Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadoftheissu-ingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,Voter’sID,ValidPassport,orPoliceClerance.AnyIDnotincludedinthelistshallNOTbeaccepted.)

SpecialRequirement:1. NSO-issuedMarriageContractforwomenwhomarriedaftertakingtheexamination.

WhataretheAdditionalRequirementsifrequestisfiledthroughaRepresentative:1.AuthorizationLetterorSpecialPowerofAttorney(SPA);and2.One(1)validIdentificationCardoftherepresentative

Duration: 30 minutes

dulyauthenticatedbythePhilippineEmbassyorConsularOffice

25

26



Person in Charge Fees Form*

1

2

3

4

Fill-outEligibility/ExamRecordsRequestForm(ERRF)andDeclarationForm(DF).

PaytotheCashierandclaimOfficialReceipt

PresentORandwaitfortherequesttobeprocessed.

Affixsignatureontherelease portion of the ERRForfilecopy.

Receive/REviewaccomplishedERRFandDF;issueOrderofPaymentadvisedclienttopaytotheCashier

ProcesspaymentandissueOfficialReceipt.

Verify/validatedataandinformation based on the records.

Ifrecordsisaccurate,encode examination and personal details and printcertification.

Reviewdata/findingsandaffixinitialsonthefilecopyofcertification. Affixsignatureonthecertification

PhotocopythecertificationandIdentificationCards.

ReleasetheCertificationofEligibilitytoclient

2 minutes

1 minute

15minutes

5minutes

3 minutes

2 minutes

2 minutes

Cashier

1st and 2nd Verifiers

1st and 2nd Validators

Encoders

Supervisor/Senior

Personnel

Director

Encoder/Reviewer

ERS-IRMOReleasingOfficer

END OF TRANSACTION

Step Applicant/Client Service ProviderPerson in Charge Fees Form

Note:FormsareavailableatheCertification/AuthenticationofEligibilityWindowandattheCSCwebsitewww.csc.gov.ph. The30-minuteprocessingtimeisforone client being served at one time. The timeisextendedwhentherearetwoormoreclients.


OfficialsReceipt

CertificationofEligibility

P100.00percopy


Circumstances)

1 Fill-outEligibility/ExamRecordsRequestForm(ERRF).

Receive/reviewaccomplishedERRF;issueOrderofPayment;andadviseclienttopaytotheCashier.

2 minutes ERS-IRMOAction Officer

ERRF(revised100312);and

OrderorPayment




AUTHENTICATIONOFCERTIFICATEOFELIgIbILITY(WALk-IN)


WhoMayAvailoftheService:Eligibleswhohaveoriginalcopy/iesofthecertificate/sofeligibilityorreport/sofratingintheirpossessionandwantit/theseauthenticated.

WhatarethebasicRequirements:1. ProperlyaccomplishedEligibility/ExamRecordsRequestForm(ERRF)2.OriginalCertificate/CertificationofEligibilityorReportofRating3. Certificationfee:Php50.00percopy4. Two(2)validIdentification(ID)Cardsor Iftherequestingpartyworks/livesabroad:


(Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadoftheissu-ingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,Voter’sID,ValidPassport,orPoliceClerance.AnyIDnotincludedinthelistshallNOTbeaccepted.)

SpecialRequirement:1. NSO-issuedMarriageContractforwomenwhomarriedaftertheexamination.

WhataretheAdditionalRequirementsifrequestisfiledthrougharepresentative:1.AuthorizationLetterorSpecialPowerofAttorney(SPA);2.One(1)validIdentificationCardoftheRepresentative

Duration:25minutes


dulyauthenticated/validatedbythePhilippineEmbassyorConsularOffice


27


Circumstances)

END OF TRANSACTION

2

3

4

PaytotheCashier.

PresentORandwaitfortherequesttobeprocessed.

Affixsignatureontherelease portion of the ERRForfilecopy

ProcesspaymentandissueOfficialReceipt(OR).


Ifrecordisaccurate,photocopythecertificate/certificationofeligibility(COE)orReportofRating(ROR)andIdentificationcard

Reviewdata/findingsand authenticate

ReleasetheauthenticatedcopyofCOEorRORtoclient

1 minute

15minutes

2 minutes

3 minutes

2 minutes

Cashier

1st and 2nd

Verifier/1st and 2nd

Validator

Verifier/Validator

Supervisor/Senior

Personnel

ERS-IRMOReleasingOfficer




OfficialReceipt

Authenticated copy


P50.00percopy

Note:FormsareavailableattheCertification/AuthenticationofEligibilityWindowandCSCwebsitewww.csc.gov.ph. The25-minuteprocessingtimeisforone client being served at one time. The timeisextendedwhentherearemoreclients.

28


Circumstances)

ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASE


WhoMayAvailoftheService:Governmentofficialsandemployeesandotherauthorizedindividual/officer

WhataretheRequirements:AccomplishedCustomerInformationSheet(CIS)andRequestforCertificateofNoPendingAdministrativeCaseForm



1

2

3

AccomplishCustomerActionSheetandRequestforCertificateof No Pending AdministrativeForm

PaytotheCashier.

Present receipt and get thecertificate.

Encodeandprovideclient’sinformationviachatnetworktoOLA,issuechargeslip,andadviseclienttopaywhilerequestisbeingprocessed.

Receiveinformationviachatnetworkandverify/checktoCaseTrackingSystem/RapidfileofOLA,preparetheCertificateandreleasetoPACD

ProcesspaymentandissueO.R.

Releasecertificate.

1 minute

10 minutes

4 minutes

PACDActionOfficer

OLAActionOfficer

Cashier

PACDActionOfficer

P100.00

CISandRequestforCertificateofNo Pending

Administrative CaseForm

SignedCertificateof No Pending Administrative

Case





END OF TRANSACTION

29


Circumstances)

ISSUANCEOFCERTIFIEDCOPIESOFDOCUMENTS(APPOINTMENTS,SERVICECARDS/RECORDS,CSCISSUANCESANDRESOLUTIONS,SALN)


WhoMayAvailoftheService: ThefollowingmaybeallowedaccesstoCSCrecords:

1)Anyrequestingpartyasitpertainstohis/herpersonalrecords;2)TheHeadoftheAgency,thePersonnelOfficerortheAdministrativeOfficeroftheAgencytowhichtheemployee

concernedbelongs;3)Courtsandadministrativebodiesexercisingquasi-judicialand/orinvestigativefunctionsbymeansofthe

compulsoryprocessofsubpoena duces tecum,inaidofthedeterminationorresolutionofpendingcases;and4)Suchotherofficialsorentitiesdulyauthorizedbycompetentauthorities.

WhataretheRequirements:1) AccomplishedPersonnelRecordsRequestForm(PRRF);2) One(1)valididentification(ID)card;3) Iftherequestisfiledthrougharepresentative,anAuthorizationLetterand/orSpecialPowerofAttorney(SPA)and

one(1)validIDoftherepresentative.

Duration:25minutes


1

2

Accomplish Personnel RecordsRequestForm(PRRF)/RequestforSALNForm.

Waitwhiletherequesteddocuments are being retrieved.

Receive/reviewtheaccomplished form.

Retrievetherequestedrecords,issueorderofpaymentandadviseclienttopaycorresponding fee if records are available.

Ifrecordsarenotavailable,informtheclientthattherequesteddocuments/recordsarenot available.

2 minutes

19minutes

PRS-RCADAction Officer

PRS-RCADStaff

PRRF/RequestforSALNForm





30


Circumstances)

END OF TRANSACTION

Note:FormsareavailableattheCertification/Authenticationwindowfree of charge. The25-minuteprocessingtimeisforone client being served at one time. The timeisextendedwhentherearetwo or more clients.




3

4

PaytotheCashier.

PresentOfficialReceipt(OR).

Receivethedocumentsrequested.

InthecaseofrequestforSALN,approvalbyIRMODirectorisrequestedpriortopaymentofSALNfee(Ref.:CSCResolution1100356,March15,2011).

Whiletheclientpaysthecorrespondingfee,therequestedrecordsarebeingphotocopied/reproduced.

RecordORNumber

Releaserequesteddocuments/recordstoclient

2 minutes

2 minutes

Cashier

PRS-RCADStaff

PRS-RCADStaff


Appointment:P30.00;

ServiceCard/Record:P40.00;

CSCIssuances/Resolutions:P10.00/page;

SALN:P30.00/copy


OfficialReceipt

Certifiedcopyof

document

31


Circumstances)

32

FILING OF PLEADINGS

ScheduleofAvailabilityofService:Monday–Friday8:00am–5:00pmwithoutnoonbreak

WhoMayAvailoftheService:Anypersonmayfileanadministrativecomplaintagainstanynon-presidentialappointeeinthegovernment

WhataretheRequirements:Filing of Cases Complaint1. Fullnameandaddressofthecomplainant2. Fullnameandaddressofthepersoncomplainedofaswellashis/herpositionandofficeofemployment3. Anarrationoftherelevantandmaterialfactswhichshowstheactsofomissionallegedlycommittedbythecivil

servant4. Certifiedtruecopiesofdocumentaryevidenceandaffidavitsofhis/herwitnesses,ifany5. Thecomplaintmustbeinwritingandunderoath6. Proofofpaymentoffilingfee7. CertificateofNon-ForumShopping

Filing of Appeals1. Notice of appeal2. AppealMemorandum(3copies)3. ProofofServiceofacopyoftheappealmemorandumtoDiscipliningOffice(DO)4. Proofofpaymentoftheappealfee*(temporarilysuspended)5. CertificateofNon-forumShopping

Filing of Motions for Reconsideration1. MotionforReconsideration

Duration:FilingofCases/Appeals–6minutesFilingofMotionsforReconsideration–3minutes

33


1

2

3

4

Filethecomplaint/appealalongwiththerequirementsatIRMOreceivingcounter.

Paytothecashier.

Returntothereceivingcounter.PresentO.R.andNoticeofPayment.

Receivethereceivingcopyofthecomplaint/appeal.

Receivethecomplaint/appeal and other documents,ifany,andrequiretheclienttopaythefilingfee.

ProcesspaymentandissueOfficialReceipt(O.R.)andNoticeofPayment.

ReceiveNoticeofPaymentandthecomplaint/appeal.

Issuethereceivingcopytothe client.

2 minutes

2 minutes

1 minute

1 minute

CMD-Officeroftheday(OD)

Cashier

CMD-OD

CMD-OD

FilingofCases/Appeals

P500.00*

END OF TRANSACTION

Step Applicant/Client Service Provider Person in Charge Fees Form

Filing of Motions for Reconsideration

None1 FilethemotionforreconsiderationatIRMOreceiving counter.

Receivethemotionforreconsideration and issuethereceivingcopyto the client.

3 minutes CMD-OfficeroftheDay

(OD)




END OF TRANSACTION


*FilingfeeforComplaintisSUSPENDEDperOMNo.92,s.2012


Circumstances)


Circumstances)

COUNSELINg/RESPONSETOQUERIES/ASSISTANCEONCIVILSERVICEMATTERS(WALk-IN)


WhoMayAvailoftheService: General Public

WhataretheRequirements: None

Duration:5minutes


Action Officer/Public

Assistance and

ComplaintsDesk

Providereplytosimplequeries.

Forcomplexqueriesorconcerns,requesttheclienttofill-outAksyonAgadParasaTaumbayanFormandadvisehim/herthatthematterwillbereferredtoappropriateoffice.

1 Accomplish and submit CustomerInformationSheet.




5minutes None ClientsFeedbackForms:

Form1-Forcommenda-tion(pink)Form2-ForrequestforAssistance

(blue)Form3-

Forcomplaint(white)

Form4-Forsuggestion (yellow)

END OF TRANSACTION


34


Circumstances)

• Processing of Examination Application (CSE-Paper & Pencil Test) (ProfessionalorSubprofessionalLevel)• grantofEligibilityUnderSpecialLawsandCSCIssuances• IssuanceofCertificateofEligibility(CSE-Paper & Pencil Test)• IssuanceofCertificationofEligibility(Walk-in,forLostCertificate)• AuthenticationofCertificateofEligibility(Walk-in)• IssuanceofCertificateofNoPendingAdministrativeCase• IssuanceofCertifiedCopiesofDocuments(Appointments,Service

Cards/Records,CSCIssuancesandResolutions)• Filing of Pleadings• Counseling/ResponsetoQueries/AssistanceonCivilServiceMatters

(Walk-in)• ProcessingofAppointments

37

405658606263

6567

68

37

PROCESSING OF EXAMINATION APPLICATION (CAREER SERVICE EXAMINATION-PAPER AND PENCIL TEST) (PROFESSIONAL OR SUBPROFESSIONAL TEST)

ScheduleofAvailabilityofService:MondaytoFriday8:00a.m.–5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:FilipinoCitizen,atleast18yearsold,andofgoodmoralcharacter.Hasnocriminalrecord,orhasnotbeenconvictedbyfinaljudgmentofanoffenseorcrimeinvolvingmoralturpitude.Hasnotbeendishonorablydischargedfrommilitaryservice,ordismissedforcausefromanycivilianpositioninthegovernment.Hasnottakenthesamelevelofcareerserviceexaminationwithinthree(3)monthsfromthelastexaminationtaken.

WhataretheRequirements:1. Fullyaccomplishedapplicationform(CSFormNo.100RevisedNovember2012).Thespacesfor“Signature

ofApplicant”and“RightThumbmark”ontheformshouldbeleftblank.TheseshallbeaccomplishedinthepresenceoftheCSCprocessor.

2. Four(4)copiesofidenticalpictureswithspecificationasfollows: Philippinepassportsize(4.5cmx3.5cmor1.8inchesx1.4inches) colored,withwhitebackground printedongoodqualityphotopaper instandardclose-upshot(fromshoulderlevelupwiththeheadandfaceoccupyingatleast80%ofthe

pictureandwiththenametagpositionatapproximately1inchor2.54cmbelowthechin); inbareface(withnoeyeglassesoranyaccessoriesthatmaycoverthefacialfeatures); showingleftandrightears; takeninfull-faceviewdirectlyfacingthecamera withneutralfacialexpressionandbotheyesopen withfullandhandwritten(notcomputer-generated)nametagintheformat:FirstName,MiddleInitial,

LastName,andExtensionName,ifany(e.g.JUANC.DELACRUZ,JR.),andsignatureoverprintedname takenwithinthelastthree(3)monthspriortofilingofapplication

3. OriginalandphotocopyofanyvalidIDcontainingapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadoftheissuingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,currentSchoolID,PostalID,BIRID,BarangayID,Voter’sID,ValidPassport,orPoliceClearance(Note:AnyotherIDnotincludedinthelistshallNOTbeaccepted.) IDslackinginformation,particularlytheapplicant’sdateofbirth,shouldbesupportedbyBirthCertificate

issued/authenticatedbytheNationalStatisticsOffice(NSO)orLocalCivilRegistrar(LCR).


Applicant/Client Service ProviderDuration of Activity



ReviewandevaluateApplicationFormandmakeclarifications,ifnecessary.

Checkthefollowing:a. proper

accomplishment of the form

b.qualificationoftheapplicant(citizenshipand age)

c. completeness and validityofsupportingdocuments/requirements

d.requireapplicanttoaffixsignatureandthumbprint

Verifyexaminationrecords of applicant throughE-Retaker*/DIBAR**System.

Ifapplicantisqualifiedtotakeexamination,return application form andadviseclienttopaythe examination fee to thecashier.Ifapplicantisnotqualified,informapplicant of the reason forthedisqualification,and return the application form.

2 minutes

10 minutes

1 minute

Action Officer(CSCRegionalandFieldOffices)

Action Officer

Action Officer

1

2

3

DownloadapplicationformfromtheCSCwebsite(www.csc.gov.ph)

Submitaccomplishedapplicationformwithoutaffixingsignatureandthumbprint.

Affixsignatureandthumbprint on the form in the presence of Action Officer.

StepStep Applicant/Client Service ProviderPerson in Charge Fees Form


CSCForm100(Revised

November 2012)

38


Circumstances)

39




ProcesspaymentandissueOfficialReceipt(OR).

Give examination receipt slip and other instructions/reminders.

5minutes

2 minutes

Cashier/Action Officer

Action Officer

4

5

PaytotheCashier.

Present to Action OfficertheORwiththeprocessed application form.


P500.00

*E-RetakerSystemreferstotheelectronicdatabaseofexaminees’frequencyoftakingtheCareerServiceExaminations.**DIBARSystemreferstotheDatabaseofIndividualsBarredfromtakingCareerServiceExaminations.

END OF TRANSACTION


Circumstances)

gRANTOFELIgIbILITYUNDERSPECIALLAWSANDCSCISSUANCES

ScheduleofAvailabilityofService:MondaytoFriday8:00a.m.to5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:

basicQualifications:a. CitizenoftheRepublicofthePhilippines;b. Atleast18yearsofageatthetimeofapplication;c. Hasnotbeenfoundguiltyofcrimeinvolvingmoralturpitudeorofinfamous,disgracefulorimmoralconduct,

dishonesty,drunkennessoraddictiontodrugs;d. Hasnotbeenpreviouslyfoundguiltyofoffensesrelativeto,orinconnectionwiththeconductofacivilservice

examination;ande. Hasnotbeendismissedfromtheserviceforcause.

EligibilitiesgrantedUnderSpecialLawsandCSCIssuances• ElectronicDataProcessingSpecialist(EDPS)Eligibility–pursuanttoCSCResolutionNo.90-083 ConferredonpassersoftheproficiencytestortrainingcourseconductedbytheNationalComputerInstitute NationalComputerCenter(NCI-NCC)onthefollowingcomputercourses:SystemsAnalysisandDesign;

ComputerProgramming;Java;MSAccess;andVisualBasic.

• ScientificandTechnologicalSpecialist(STS)Eligibility–pursuanttoPDNo.997 ConferredonS&TSpecialistwhohasatleastabachelor’sdegreeinareasenumeratedinSection1ofthe

RulesandRegulationsImplementingtheProvisionsofPD997(Revised2009)andwhomeetsanyofthefollowingadditionalrequirements:- Atleastthree(3)yearsofcontinuousexperienceinresearchand/orteachinginpertinentfieldwhichmay

includespecializedtraininginresearch,orteachingexperienceatthecollegelevelinone’smajorfieldorfieldofspecialization,orcompletionofapatentedinvention;or

- Hasearnedamaster’sordoctoratedegreeinanyofthefieldsofstudyenumeratedunderSection1oftheRulesandRegulationsImplementingtheProvisionsofPD997(Revised2009)fromaschoolrecognizedbytheCommissiononHigherEducationatthetimeoffilingofapplication.

• VeteranPreferenceRating(VPR)Eligibility–pursuanttoEONo.132/790 GrantedtoPVAO*-certifiedWorldWarIIveteran,orhis/herspouse,oranyoneofhis/herchildrenwhofailed

andlacksnomorethan10pointsineithertheCareerServiceProfessionalExamination,theCareerServiceSubProfessionalExamination,theFireOfficerExamination,orthePenologyOfficerExamination.

40

*Philippine Veterans Affairs Office

• BarangayNutritionScholar(BNS)Eligibility-pursuanttoPD1569 Grantedtobarangay-basedvolunteerworkerswhomeetthefollowingqualifications:

- Renderedatleasttwoyearsofcontinuousandsatisfactorynutritionservicesandotherrelatedactivitiessuchascommunityhealth,backyardfoodproduction,environmentalsanitation,culture,mentalfeeding,andfamilyplanningtothebarangayascertifiedbythenutritionactionofficerandattestedbythedistrictcitynutritionprogramcoordinator;

- ResidentintheBarangayforatleastsixyears,andcanspeakthedialect;- Completedatleasthighschooleducation;- Completedtheprescribed10-daytrainingcourseand20-daypracticuminthebarangay;- Obtainedapassingmarkintheaccomplishmentoftargetssetintheactionplan;- NameisincludedintheListofBNSissuedbytheNationalNutritionCouncil;and- Wasnotemployedin,anddidnotreceiveanyformofsalary/compensationfrom,thegovernmentduring

theservicerequirement.

• BarangayHealthWorker(BHW)Eligibility–pursuanttoRANo.7883 GrantedtoBarangayHealthWorkerswhomeetthefollowingqualifications:

- AccreditedbytheBHWRegistrationandAccreditationCommitteeandtheLocalHealthBoard;- Completedatleasttwoyearsofcollegeeducationleadingtoacollegedegree;- Renderedatleastfiveyearsofvoluntary,continuousactiveandsatisfactoryserviceasanaccreditedBHW

tothecommunity;- NameisincludedintheRegistryofAccreditedBHWsissuedbytheDepartmentofHealth;and- Wasnotemployedin,anddidnotreceiveanyformofsalary/compensationfrom,thegovernmentduring


• BarangayOfficialEligibility(BOE)–pursuanttoRANo.7160 GrantedtoElectiveBarangayOfficials:PunongBarangay,regularSangguniangBarangayMembers,and

SangguniangKabataanChairmenwhowereelectedinthe1982Electionsorthereafter;andtoAppointiveBarangayOfficials:BarangayTreasurersandBarangaySecretarieswhowereappointedbythedulyelectedpunongbarangay,whomeetthefollowingqualifications:- Completedthetermofofficespecifiedbytheprevailinglaw(forelectiveBarangayofficials);- CompletedthetermofofficecorrespondingtotheappointingPunongBarangay(forappointiveBarangay

officials);- NameisincludedinthecorrespondingMasterListissuedbytheDepartmentoftheInteriorandLocal

GovernmentOfficeconcerned;and- Wasnotemployedin,anddidnotreceiveanyformofsalary/compensationfrom,thegovernmentduring


• SkillEligibility–pursuanttoCSCMCNo.11,s.1996,asamended(CategoryII)GrantedtoincumbentsofpositionsunderCategoryIIofCSCMCNo.11,s.1996,asamended,whomeetthe

followingqualifications:- Temporarystatusofappointment;- Renderedserviceundertemporarystatusforoneyearoratleast10months;and

41

- RenderedVerySatisfactoryactualworkperformanceforthetworatingperiodsduringtheone-yeartemporaryappointment.

N.B.: Category II refers to positions listed under CSC MC No. 11, s. 1996, as amended, the required eligibility for which can be obtained by completing one year of very satisfactory actual work

performance under temporary status.

• HonorGraduateEligibility(HGE)–pursuanttoPD907(localschools)Grantedtoindividualswhomeetthefollowingqualifications:

- Graduatedsummacumlaude,magnacumlaude,orcumlaude,intheirBaccalaureate/Bachelor’sdegree,regardlessofthenumberofyearsofcompletion;

- Graduatedfromschoolyear1972-1973,andthereafter;and- Withbaccalaureate/bachelor’sdegreerecognizedbytheCommissiononHigherEducation(forthosewho

graduatedfromprivateHigherEducationInstitutions),orwithbaccalaureate/bachelor’sdegreeincludedincharterdulyapprovedbytheBoardofTrustees/BoardofRegents(forthosewhograduatedfromstate/localuniversities/colleges).

• SanggunianMemberEligibility(SME)–pursuanttoRA10156 GrantedtothefollowingSanggunianMembers(SM)whohavebeenelectedaftertheeffectivityoftheLocal

GovernmentCodeof1991(RA7160)onMay11,1992onwards:a. vicemayor,aspresidingofficerfortheSangguniangBayanorSangguniangPanlungsod;b. vicegovernor,aspresidingofficerfortheSangguniangPanlalawigan;andc. regularSanggunianMembersoftheSangguniangBayan,SangguniangPanlungsodandSangguniang

Panlalawigan.

AboveSMmustmeetthefollowingqualifications:a. ForSME(firstlevel):

- ServedasSanggunianMemberforanaggregateperiodofsix(6)years;andcompletedatleast72unitsleadingtoabaccalaureate/bachelor’sdegree.

b. ForSME(secondlevel):- ServedasSanggunianMemberforanaggregateperiodofnine(9)years;andcompleteda

baccalaureate/bachelor’sdegree.c. NameisincludedinthecorrespondingMasterListissuedbytheconcernedDILGOffice.

• ForeignSchoolHonorGraduateEligibility(FSHGE)–pursuanttoCSCResolutionNo.1302714 GrantedtoFilipinocitizenswhograduatedsummacumlaude,magnacumlaude,cumlaude,oritsequivalent,

intheirbaccalaureatedegreefromschoolyear1972-1973andthereafter,inlegitimateprominent/reputableschool/college/universityinothercountriesasverifiedbytheDepartmentofForeignAffairs(DFA),throughthePhilippineForeignServicePosts.

42

43

WhataretheRequirements:

GENERAL DOCUMENTARY REQUIREMENTS: (shallapplytoalltypesofeligibilitygrantedunderspeciallawsandCSCissuances)1. ProperlyaccomplishedApplicationForm:

CSFormNo.101-A(Dec.2011)

CSFormNo.101-C(Dec.2011)

CSFormNo.101-B(Dec.2011)

CSFormNo.101-D(Revised,Sept.2013)

CSFormNo.101-E(Revised,April2012)

CSFormNo.101-H(Dec.2011)

CSFormNo.101-I(Dec.2011)

CSFormNo.101-G(Revised,Sept.2013)

CSFormNo.101–J(Revised,Dec.2013)

CSFormNo.101-K(Dec.2013)

ElectronicDataProcessingSpecialistEligibility(EDPSE)

ScientificandTechnologicalSpecialistEligibility(STSE)

VeteranPreferenceRatingEligibility(VPRE)

HonorGraduateEligibility(HGE)

BarangayOfficialEligibility(BOE)

BarangayHealthWorkerEligibility(BHWE)

BarangayNutritionScholarEligibility(BNSE)

SkillsEligibilities-CategoryII

SanggunianMemberEligibility(SME)

ForeignSchoolHonorGraduateEligibility(FSHGE)

Form TypeofEligibility

2. Three(3)piecesofidenticalI.D.pictureswiththefollowingspecifications:a. Passportsize(4.5cmx3.5cmor1.8inchesx1.4inches);b. Coloredwithwhitebackground;c. Printedongoodqualityphotopaper;d. Takenwithinthree(3)monthspriortofilingofapplication;e. Takeninfull-faceviewdirectlyfacingthecamera;f. Showingleftandrightears;g. Withneutralfacialexpressionandbotheyesopen;h. Inbareface(withnoeyeglasses,coloredcontactlensoranyaccessoriesthatmaycoverfacialfeatures;

facialfeaturesnotcomputer-enhanced);i. Instandardclose-upshot(fromshoulderlevelupwiththeheadandfaceoccupyingatleast80%ofthe

pictureandwiththenametagpositionedatapproximately1inchor2.54cmbelowthechin);andj. WithHANDWRITTEN(notcomputergenerated)nametaglegiblyshowingSIGNATUREOVERPRINTED

FULLNAMEintheformat:FirstName,MiddleInitial,LastName,andExtensionName,ifany(e.g.PETERS.CRUZJR.).

3. OriginalandphotocopyofanyofthefollowingI.D.cards,whichmustbevalid(notexpireduponfilingofapplication),andcontainsthename,clearpicture,dateofbirthandsignatureofapplicant,andthenameandsignatureoftheissuingagency’scurrenthead/authorizedrepresentative:

44

CurrentOffice/CompanyI.D.,GSISID,PhilHealthID(ATMType),SchoolID(mustbedulyvalidatedforthecurrentschoolyear),SSSI.D.,Voter’sI.D.,Passport,PRCLicense,PostalI.D.,BIRI.D.,Driver’sLicense,BarangayI.D.andPoliceClearance(withpicture).

N.B.: Any other I.D. card NOT included in the above list shall NOT be accepted. Alumni, association, membership, and health I.D.s, including ATM cards, shall NOT be accepted.

4. OriginalandphotocopyofBirthCertificateoftheapplicantauthenticated/issuedbytheNationalStatisticsOffice(NSO);

N.B.: In case where the NSO Birth Certificate is not legible, or the NSO has duly issued a negative certification of birth (NSO CRS Form No. 1) printed in NSO security form, the applicant shall, in addition, submit the original and photocopy of his/her birth certificate authenticated/issued by the Local Civil Registrar (LCR).

5. Forfemalemarriedapplicants,originalandphotocopyofMarriageCertificateauthenticated/issuedbytheNSO; N.B.: In case where the NSO Marriage Certificate is not legible, the applicant shall, in addition, submit the original and photocopy of her Marriage Certificate authenticated/issued by the LCR. 6. CertificationofNoPendingCase/Non-ConvictionofAnyOffense(CSCSPELForm1,April2012);and

7. Iftheapplicationisfiledthrougharepresentative:a. Authorizationletterexecutedbytheapplicant;andb. Originalandphotocopyofatleastone(1)validI.D.cardoftherepresentative,aslistedunderItemNo.3

above.

SPECIFICDOCUMENTARYREQUIREMENTS(Shallapplydependingonthetypeofeligibility)

1. ELECTRONIC DATA PROCESSING SPECIALIST (EDPS) ELIGIBILITY

A. ForTrainingCourse:1. OriginalandcertifiedcopyoftheCertificateofProficiencyissuedbytheNCI-NCConthefollowing computercourses:SystemsAnalysisandDesign,ComputerProgramming,Java,MSAccess,orVisualBasic;2. OriginalandphotocopyoftheCertificateofCompletionissuedbytheNCI-NCC;and3. OriginalandphotocopyoftheGradeSlipissuedbyNCI-NCC.

B. ForProficiencyTest:1. OriginalandcertifiedcopyoftheCertificateofProficiencyissuedbytheNCI-NCConthefollowing

computercourses: SystemsAnalysisandDesign,ComputerProgramming,Java,MSAccess,orVisualBasic;2. OriginalandphotocopyoftheNotificationSlipissuedbyNCI-NCC.

45

2. SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS) ELIGIBILITY

A. UponFilingofApplicationattheDepartmentofScienceandTechnology(DOST) ThefollowingarethedocumentaryrequirementstobesubmitteduponfilingofapplicationattheDOST

CentralOffice,TaguigCity(throughthePD997Secretariat),orattheDOSTRegionalOffice:

1. DulyaccomplishedCSForm101-C,Dec.2011

2. Three(3)piecesofidenticalI.D.pictures(RefertoItemNo.2oftheGeneralDocumentaryRequirementsforspecifications)

3. AssessmentfeeofP100.00payabletoDOST;and

4. Five(5)copiesofeachofthefollowingdocuments:a.Dulycertifiedstatementofdutiesandresponsibilitiesb. OriginalandphotocopyofTranscriptofRecords(TOR)anddiplomac. RecommendationfromheadofofficeorschoolontheapplicationforPD997eligibility,which

shallincludeastatementregardinghis/herassessmentoftheapplicant’sresearchorteachingproficiency

d. ListofS&Tsubjectstaught/beingtaughtandthedurationofteachingsaidsubjects,dulycertifiedbytheDeanoftheschool;and

e. Otherdocumentssuchas:- Publishedresearchpaper/technicalreportsforconcludedscientificresearch,orprogress

reports for researches still in progress. Thereportsmustbecertifiedastruecopybyauthoritiestowhomtheoriginalcopieswere

submitted. - Certificationofresearchproficiencyindicatingthetitleofscientificresearchproject/s

theapplicanthasparticipatedinandthedurationandnatureofparticipationand/orresponsibilitiesoftheapplicantintheresearchproject.

- Certificateofpatentedinvention,ifavailable.

B. UponClaimingofCertificateofEligibilityattheCivilServiceCommission ThefollowingarethedocumentaryrequirementstobesubmitteduponclaimingofCertificateofEligibility

attheCSC:

1. OriginalandphotocopyofvalidI.D.card(RefertoItemNo.3oftheGeneralDocumentaryRequirementsforthelistofI.D.cardsaccepted)

2. OriginalandphotocopyofBirthCertificateoftheapplicantauthenticated/issuedbytheNSO[Note:IncasetheNSOBirthCertificateisnotlegible,ortheNSOhasdulyissuedaNegativeCertificationofBirth(NSOCRSFormNo.1)printedinNSOsecurityform,theapplicantshall,inaddition,submittheoriginalandphotocopyofhis/herBirthCertificateauthenticated/issuedbytheLocalCivilRegistrar.]

46

3. Forfemalemarriedapplicants,originalandphotocopyofMarriageCertificateauthenticated/issuedbytheNSO(Note:IncasetheNSOMarriageCertificateisnotlegible,theapplicantshall,inaddition,submittheoriginalandphotocopyofherMarriageCertificateauthenticated/issuedbytheLocalCivilRegistrar.)

4. CertificationofNoPendingCase/Non-ConvictionofAnyOffense(CSCSPELForm1,April2012).

3. VETERAN PREFERENCE RATING (VPR) ELIGIBILITY

a) OriginalandphotocopyofBirthCertificate(NSOorLCRauthenticated)oftheVeteran;b) OriginalandphotocopyofMarriageContract(NSOorLCRauthenticated)oftheVeteran;c) AffidavitofWaivertobeexecutedbytheveteranonlyifstillalive;orJointAffidavitofWaiverbythe

veteran’ssurvivingspouseandotherchildren,iftheveteranisdeceasedandoneofhis/herchildrenisavailingofthegrant;

d) OriginalandphotocopyofDeathCertificate(NSOorLCRauthenticated)oftheveteran,ifdeceased; N.B.TherequirementforDeathCertificatealsoincludesthatoftheveteran’sspouseand/oranychild,if deceased.)e) OriginalandphotocopyofMarriageContract(NSOorLCRauthenticated)oftheApplicant(iftheapplicant

iseitherthespouse,orafemalemarriedchildoftheveteran)f) OfficialTranscriptofRecord(authenticatedcopy)oftheapplicantg) OriginalandphotocopyoftheReportofRatingintheCSexaminationwheretheVPRshallbeapplied;andh) VerificationSlipoftheapplicant’sexaminationresult/ratingissuedbyCSC-IRMO/CSCRegionalOffice

concerned

OtherRequirements:- Original/Authenticatedcopyandphotocopyofthefollowing(iftheapplicant’snamehasbeen

changed,orhasdiscrepancywiththenameoftheveteran):• Order/Resolution/DecisionissuedbytheCSCortheCourtonthecorrectionofnameofthe

applicant;and• Affidavit/sused/presentedtosupporttheCSC/CourtOrderonthecorrectionofnameofthe

applicant(maybeexecutedbytheapplicant,orotherdisinterestedparties);and- OtherdocumentsasmaybedeemednecessaryuponevaluationoftheVPRapplication.

4. BARANGAY NUTRITION SCHOLAR (BNS) ELIGIBILITY

a) Diploma or authentic evidence of completion of high school courseb) Certificationofresidencyinthebarangayforatleastsix(6)years,andcanspeakthedialectc) Certificationofcompletionoftheprescribed10-daytrainingcourseand20-daypracticuminthebarangay

whereapplicantisassignedd) Certificationthattheapplicanthasobtainedapassingmarkintheaccomplishmentoftargetssetinthe

action plan

e) Copiesofmonthlyaccomplishmentreport(NNCForm5)forthelasttwoyearsauthenticatedbythenutritionactionofficer

f) CopiesofBNSperformanceevaluationsheetsforthelasttwoyearsauthenticatedbythenutritionactionofficerforservicesrenderedfromJan.1,1981

g) Certificationofatleasttwo-yearcontinuousandsatisfactoryserviceasBNSbythenutritionactionofficerandattestedbythedistrictcitynutritionprogramcoordinator

h) CopiesofMemorandumofAgreementorcontractofserviceasBNSforthelasttwoyearsi) NotarizedAffidavitstatingthattheBNSwasnotemployedinthegovernmentduringhis/herservice

requirement,andthathe/shedidnotreceiveanyformofsalary/compensation,excepthonorarium,duringhis/herservicerequirement

*For purposes of the requirement for Notarized Affidavit, the phrase “was not employed in the government” shall mean that the BNS has not been issued any appointment, whether permanent, temporary, substitute, co-terminous, contractual, or casual, and that he/she has not received any salary/compensation derived from any government agency plantilla payroll, during his/her service requirement

j) Original/Authenticatedanddry-sealedListofBNSissuedbytheNationalNutritionCouncil(agencytoagencyconcern;tobesubmittedbyNNCtoCSCRO)

5. bARANgAYHEALTHWORkER(bHW)ELIgIbILITY

a) Schoolcertificateortranscriptofrecord[applicantmusthavecompletedatleasttwo(2)yearsofcollegeeducationleadingtoacollegedegree]

b) CertificateofAccreditationissuedandsignedbythechairmanorauthorizedofficialoftheBarangayHealthWorkerRegistrationandAccreditationCommitteandoftheLocalHealthBoard(theCertificateofAccreditationmusthavebeenissuedonorbeforethestartofthefive-yearvoluntaryservice)

c) Certificationofatleastfive(5)yearsofcontinuousandsatisfactoryserviceasanaccreditedBHWissuedbytheLocalHealthBoard

d) NotarizedAffidavitstatingthattheBHWwasnotemployedinthegovernmentduringhis/herservicerequirement,andthathe/shedidnotreceiveanyformofsalary/compensation,excepthonorarium,duringhis/herservicerequirement

*For purposes of the requirement for Notarized Affidavit, the phrase “was not employed in the government” shall mean that the BHW has not been issued any appointment, whether permanent, temporary, substitute, co-terminous, contractual, or casual, and that he/she has not received any salary/compensation derived from any government agency plantilla payroll, during his/her service requirement

e) Authenticated/CertifiedcopyofAnnualAccomplishmentReportsf) Original/Authenticatedanddry-sealedRegistryofAccreditedBHWissuedbytheDepartmentofHealth

(agencytoagencyconcern;tobesubmittedbyDOHtoCSCRO)

6. BARANGAY OFFICIAL ELIGIBILITY (BOE)

a) CertificationfromauthorizedDILGofficialatthemunicipal,city,provincialorregionalleveloftheservicesrenderedbythebarangayofficial,usingtheprescribedCSC-ERPOForm1a(April2012),forelectivebarangayofficials,orCSC-ERPOForm1b(April2012)forappointivebarangayofficials.

47

b) CertificationfromtheBarangayChairmanontheservicesrenderedbythebarangayofficialc) Dulysignedoath-takingcertificateorotherproofsofhavingbeendulyelectedorappointedsuchas

election returns and appointment paperd) NotarizedAffidavitstatingthatthebarangayofficialwasnotemployedinthegovernmentduringhis/her

termofoffice,orservicerequirement,andthathe/shedidnotreceiveanyformofsalary/compensation,excepthonorariumforholdingapositioninanex-officiocapacity,duringhis/hertermofofficeorservicerequirement

*For purposes of the requirement for Notarized Affidavit, the phrase “was not employed in the government” shall mean that the Barangay Official has not been issued any appointment, whether permanent, temporary, substitute, co-terminous, contractual, or casual, and that he/she has not received any salary/compensation derived from any government agency plantilla payroll, during his/her term of office, or service requirement

e) Forappointivebarangayofficials(BarangaySecretary&BarangayTreasurer),notarizedAffidavitstatingthattheappointivebarangayofficialisnotrelateduptothe4thdegreeofconsanguinity,orofaffinity,totheappointingPunongBarangay

f) Original/Authenticatedanddry-sealedMasterListofElected/AppointedBarangayOfficialsissuedbytheDILG(agencytoagencyconcern;tobesubmittedbyDILGtoCSCRO)

g) OtherdocumentsasmaybedeemednecessarybytheCSCRegionalOfficeinverifyingauthenticityofinformationsuppliedbythebarangayofficial

7. SkILLELIgIbILITY(CategoryII)

a) OriginalandphotocopyofAppointmentPaperoftheapplicant,specificallyindicatingthestatusofappointmentas“Temporary”(NOTE:Nostatusofappointmentotherthan“Temporary”shallbeconsideredforthegrantofeligibilityunderCategoryII)

b) Certification(usingtheprescribedCSC-ERPOCat.IIFormNo.1,RevisedOct.2009)fromtheagencyhead/highestHRMOthattheappointeeobtainedatleastVerySatisfactoryratingforthetworatingperiodsduringtheone-yeartemporaryappointment

c) StatementofActualDutiesandResponsibilities(usingtheprescribedCSC-ERPOCat.IIFormNo.2,Jan.2011)oftheapplicantexecutedbytheapplicant’simmediatesupervisor

d) Authenticatedcopyoftheapplicant’sPerformanceRatingForm,dulyconfirmedbytheagency’sPerformanceEvaluationandReviewCommittee(PERC),forthetworatingperiodscoveredbytheone-yeartemporaryappointment

8. HONOR GRADUATE ELIGIBILITY (HGE)

a) OriginalandphotocopyofTranscriptofRecord(TOR)oftheapplicant;b) Certificationfromtheuniversity/collegethattheapplicantgraduatedsummacumlaude,magnacum

laude,orcumlaude. (ThiscertificationisseparatefromandontopoftheTranscriptofRecord);andc) ListofHonorGraduatescertifiedandsubmittedbytheSchoolRegistrartotheCSC(agencytoagency

concern).

48

9. SANGGUNIAN MEMBER ELIGIBILITY (SME)

a) Forapplicantwhoisabaccalaureate/bachelor’sdegreeholder,original/authenticatedandphotocopyofTranscriptofRecords;

b) ForSanggunianMemberFirstLevelEligibilityapplicantwhoisnotabaccalaureate/bachelor’sdegreeholder,certificationonthenumberofunitsearnedandthebaccalaureate/bachelor’sdegreebeing/haspursueddulysignedbyauthorizedofficial/registraroftheuniversity/college;

c) Original/AuthenticatedMasterListofqualifiedSanggunianMembersissuedbytheDILG(agencytoagencyconcern);

d) ForSanggunianMembersnotincludedintheDILGMasterList,CertificationofservicesrenderedbytheSanggunianMemberdulysignedbyauthorizedDILGofficialattheregionallevelwherehe/shehasservedasSanggunianMember(UseCSCSMEForm1,March2013);and

e) OtherdocumentsasmaybedeemednecessarybytheCSCinverifyingauthenticityofinformationsuppliedbytheapplicant.

10. FOREIGN SCHOOL HONOR GRADUATE ELIGIBILITY (FSHGE)

a) TranscriptofRecordcertifiedastruecopybytheforeignschool(withEnglishtranslationasapplicable)anddulyauthenticatedbyaPhilippineForeignServicePostwithjurisdictionovertheforeignschool;

b) Certificationonthehonorsreceivedandbaccalaureatedegreeearned,dulysignedbytheauthorizedofficial/registraroftheforeignschool/college/universitybearingthesealofthecollege/university,anddulyauthenticatedbyaPhilippineForeignServicePost.TheCertificationmuststate/indicatetheequivalentLatinhonorincasesofhonorswithname/titledifferentfromtheLatinhonorssummacumlaude,magnacumlaude,orcumlaude.(ThiscertificationisnottheDiplomaandisseparatefromtheTranscriptofRecord);

c) CertificationfromtheCommissiononHigherEducation(CHED)onthecomparability/equivalencyofthecourse/degreetakenabroadwithacourse/degreeearnedinthePhilippinesdulysignedbytheauthorizedCHEDofficial,affixedwithCHEDofficialdry-seal,andprintedonCHEDofficialletterhead(agencytoagency);and

d) CertificationfromtheDepartmentofForeignAffairs(DFA)onthestatusofoperationoftheforeignschooldulysignedbyauthorizedDFAofficial,affixedwithDFAofficialdry-seal,andprintedonDFAofficialletterhead(agencytoagency).

Duration: 1 hour

49

1

2

3

FiledulyaccomplishedformanddocumentaryrequirementsattheCSCRegionalOfficethrutheExaminationServicesDivision(ESD)

Paytheevaluationfee*attheCSCCashier

ReturntoESDandpresentO.R.andapplication form to the attending 1st Processor for evaluation

RequiretheapplicanttopaytheevaluationfeeattheCashier

ProcesspaymentandissueOfficialReceipt

ReceivetheO.R.(evaluation fee) and application form

Evaluatequalificationofapplicant for the grant ofeligibilityappliedforandcheckcompletenessof general and specificdocumentaryrequirementsandcompleteness and accurateness of information in the application form

Verifyandvalidatephotocopies of the generalandspecificdocumentaryrequirementsagainsttheoriginals

1 minute

1 minute

10 minutes

1st Processor

Cashier

1st Processor

Appropriate Application

Form

CSCOfficialReceipt





STAgE1:EvaluationofApplication

P200.00

*The evaluaton fee shall be paid by the applicant upon filing of application.

50

HowtoAvailoftheService:ThegrantofeligibilityunderspeciallawsandCSCissuancesinvolvestwo(2)stages–EvaluationofApplication,andProcessingofCertificateofEligibility.


Circumstances)

7minutes

Applicant/Client Service ProviderStepPerson in Charge Fees Form

Checkifthenameofthe applicant is included in the corresponding master list provided bytheagencyconcerned,includingtheconsistencyofalloftheapplicant’sdataindicatedtherein,affixinitialsanddateoppositetheapplicant’sdataentry

Filloutthejurat,ifapplicable

Accomplishthe“ActionTaken”portionontheapplicationform,filltheeligibilitydataonspaceprovidedasapplicable,andaffixsignatureoverprinted name and date on space provided for 1st Processo

Reviewtheapplicationanddocumentaryrequirements,affixinitialsonthemasterlist,makefinalevaluatonon validness of the application’sapproval,andaffixsignatureover printed name and date on space provided for 2nd Processor on application form

2nd Processor

51


Circumstances)

4

5

Paytheprocessingfee*attheCashier

ReturntoESDandsubmit the original O.R.andapprovedapplication form to the attending 1st Processor

Step Applicant/Client Service ProviderPerson in Charge Fees Form*

Givethedulyevaluatedand approved application form and instructtheclienttopaythe processing fee at the Cashier

ReceivetheO.R.(processing fee) and the approved application form

Encodepersonalandeligibilitydataofthe applicant in the transaction database oftheSpecialEligibilityInformationSystem(SPELS)

PrinttheProofingReportandaffixsignatureoncorresponding space thereof

Endorsetothe2nd

ProcessortheProofingReport,togetherwiththe application form and other documents

ReviewtheProofingReportandaffixsignature over printed name and date on appropriate space thereof

1st Processor;Cashier

1st Processor;

2nd Processor

P300.00 CSCOfficialReceipt

52

1 minute

10 minutes

5minutes

STAgE2:ProcessingofCertificateofEligibility(COE)


Circumstances)

*The processing fee shall be paid by the applicant upon approval of application.

53


6

7

Post the transaction dataintheSPELSeligibilitydatabaseandaffixsignatureoverprinted name and date on appropriate space in theProofingreportafterposting

PrinttheCOEdraftonpaper

StampthedraftCOEwith“Checkedby”andpresent the same to the applicantforreview PrinttheCOEonsecurityform

Checkproperandaccurate printing of the COEonsecurityformandendorsethesame,togetherwiththerestofthedocuments,totheDirectors for signature

Reviewtheapprovedapplicationdocuments,theProofingReportandtheCOE,andaffixsignature on appropriate spaceonthesecurityformandinitials/dateinthe masterlist

ReviewthedraftCOE(particularlyastohis/her name and date and placeofbirth)andaffixsignature on the draft COEandsignatureoverprinted name and the dateonthe“Checkedby”portion

Pastepictureandaffixsignature on appropriate spacesonthesecurityform

SecurityForm

1st Processor

1st Processor

2nd Processor

DirectorIII/AuthorizedSignatory

2 minutes

5minutes

2 minutes

3 minutes


Circumstances)

54


3 minutes

5minutes

5minutes

DirectorIV/AuthorizedSignatory

1st Processor

1st Processor

8 ReceivetheoriginalCOEandORsandsignthe receiving copies andtheLogbook

Makefinalreviewof the application documents,theProofingReportandtheCOE,andaffixsignatureonappropriate space on thesecurityformandinitials/dateinthemasterlist

PhotocopythefullyaccomplishedCOEandORs,andaffixtheCSCdrysealontheoriginaland photocopies of the COE

Recordtheapplicationdata on the correspondingLogbook,and prepare the receiving photocopies of theCOE

Releasethefullyaccomplished original COEtotheapplicant,togetherwiththeoriginalORsandtheapplication receipt stub and accomplish appropriate portion in the receiving copies

END OF TRANSACTION


Circumstances)

Note:1. ApplicationFormisavailableFREEOFCHARGEatanyCSCoffice,ormaybedownloadedfromtheCSCwebsitewww.csc.gov.ph

2. Fulldecentralizationofgrantofspecialeligibilities

a.TransitionperiodforthedecentralizationofthefollowingeligibilitieswillbeuntilDecember31,2014:-ElectronicDataProcessingSpecialistEligibility(EDPSE)-ScientificandTechnologicalSpecialistEligibility(STSE)-VeteranPreferenceRatingEligibility(VPRE)-ForeignSchoolHonorGraduateEligibility(FSHGE)

b.Duringthesaidtransitionperiod,thefollowingprocessshalltakeplace:

1)ApplicantsofEDPSE,STSE,VPREandFSHGEshallfiletheirapplicationsattheCSCRegionalOffice(RO)/FieldOffice(FO)nearesttheplacewheretheyarebased.

2) TheCSCRO/FOconcernedshallevaluateapplicationsuponreceiptofcompleterequirements.(N.B.ApplicationsfiledattheCSCFOshallbeforwardedtotheCSCROforfinalevaluation.)

3) ApprovedapplicationsshallbeforwardedbytheCSCROtotheCSCCentralOffice,throughtheExamination,RecruitmentandPlacementOffice(ERPO),fortheprintingoftheCertificateofEligibility(COE).

4) UponprintingoftheCOE,ERPOshallsendtotheCSCROconcernedthedulyprintedCOEforsignatureoftheregionaldirectors,thenforreleasetothegrantee.

c.Approximatetimetocompletetheprocesscycleshallbefrom45to60days,includingleewayfortransmittal/mailing.

55

56



Person in Charge Fees

Informtheclienttowaitforhis/hernametobecalled.

VerifyidentityoftheclientbycomparingthevalidIDandthepicturepresentedwiththepicture and signature appearing on the Picture SeatPlanaccomplishedduring the exam.

Afterevaluation,askthe client to indicate the serialnumberofCOEandsignthecopyoftheRegisterofEligibles.

1 minute

15minutes

1 minute

ESDPersonnel

ESDPersonnel

1

2

Fill-outtheClientLogbook.

PresentvalidI.D.andpicturewithcompletenametag(preferablythepicture used at the time of examination).


None

ISSUANCE OF CERTIFICATE OF ELIGIBILITY (CAREER SERVICE EXAMINATION-PAPER AND PENCIL TEST)


WhomayavailoftheService:ThosewhopasstheCSProfessionalandSubprofessionalExaminationsandwillclaimthecertificateforthefirsttime

WhatarethebasicRequirements:1.ValidI.D.2. Picturewithcompletenametag(preferablythepictureusedatthetimeofexamination)




Circumstances)




PhotocopyCertificateofEligibilitytogetherwiththevalidI.D.

AsktheclienttosignthephotocopyoftheCertificateofEligibilityas proof of receipt and affixtheofficialsealofCSContheoriginalcopyoftheCertificate.RequestclienttoaccomplishE-6form.

ReleasetheCertificateofEligibilitytotheclient Accept the accomplishedE-6Form.

5minutes

7minutes

1 minute

ESDPersonnel

ESDPersonnel

ESDPersonnel

3

4

Paste picture on the CertificateofEligibilityandaffixsignatureonthespace provided for in the CertificateofEligibility.

ReceiveCertificateofEligibility.


END OF TRANSACTION

E-6Form(ProfileofEligibles)


Circumstances)

57

58

ISSUANCEOFCERTIFICATIONOFELIgIbILITY(WALk-IN,FORLOSTCERTIFICATE)


WhomayavailoftheService:1. ThosewholosttheirCertificateofEligibility(duetotyphoon,flood,fire,theft,etc.)2. ThosewhoarenotinpossessionoftheirCertificateofEligibility(didnotreceive/claimtheircertificate,submitted

COEtotheagency,etc.)3. ThosewhowanttoreplacetheirCertificateofEligibility(old/torn/worn-outcertificate,requestforcorrectionof

personalinformationhasbeendulygrantedbytheCommission,etc.)

WhatarethebasicRequirements:1.ProperlyaccomplishedEligibility/ExaminationRecordsRequestForm(ERRF)andDeclarationForm(DF)2.Onepiece1inchby1inchpicturewithfullnametagandsignatureaffixedpriortohavingthephotographtaken

•Signaturemustbeontopoftheprintedname.•Photographshouldhavebeentakenwithinthree(3)monthspriortofilingofrequestforCertificationof

Eligibility.•Scanned,computer-generatedphoto/name/signaturewillnotbeaccepted.

3.Certificationfee: Php100.00percopy4. Two(2)validIdentification(ID)Cardsor Iftherequestingpartyworks/livesabroad:

1.CopyofPassport;and2.Copyofone(1)IdentificationCard (Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadofthe

issuingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,currentSchoolID,PostalID,BIRID,BarangayID,Voter’sID,ValidPassport,orPoliceClerance.AnyIDnotincludedinthelistshallNOTbeaccepted.)

SpecialRequirement:1. NSO-IssuedMarriageContractforwomenwhomarriedaftertakingtheexamination

WhataretheAdditionalRequirementsifrequestiffiledthruarepresentative:1.AuthorizationLetterorSpecialPowerofAttorney(SPA);and2.One(1)validIdentificationCardoftherepresentative


dulyauthenticatedbythePhilippineEmbassyorConsularOffice

59

ESDpersonnel

ESDpersonnel

ESDpersonnel

ESDpersonnel

Director

ESDpersonnel

ESDpersonnel

Cashier

ESDpersonnel

Receive/reviewaccomplishedERRFandDF,andissueOrderofPayment.


Ifrecordisaccurate,encode examination and personal details and printcertification.

Reviewdata/findingsandaffixinitialsonthefilecopyofcertification.

Affixsignatureonthecertification.

PhotocopythecertificationandIdentificationCards.

IssueorderpaymentandadviseclienttopayattheCashier

ProcesspaymentandissueOfficialReceipt.

ReleasetheCertificationofEligibilitytoclient.

1

2

3

4

Fill-outEligibility/ExamRecordsRequestForm(ERRF).

Waitfortherequesttobe processed.

PaytotheCashier.

PresentORandaffixsignature on the release portionoftheERRForfilecopy.




ERRF(Revised100312);

DFandOrderofPayment

OfficialReceipt

CertificationofEligibility


1 minute

15minute

5minutes

3 minutes

2 minutes

1 minute

1 minute

2 minutes

P100.00/copy

END OF TRANSACTION


Note:FormsareavailableattheCSCRegionalOfficeandCSCwebsitewww.csc.gov.ph.The30-minuteprocessingtimeisfor one client being served at one time. The timeisextendedwhentherearetwoormoreclients.


Circumstances)

AUTHENTICATIONOFCERTIFICATEOFELIgIbILITY(WALk-IN) ScheduleofAvailabilityofService:

Monday-Friday8:00a.m.-5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:Eligibleswhohaveoriginalcopy/iesofthecertificate/sofeligibilityorreport/sofratingintheirpossessionandwantit/theseauthenticated.

WhatarethebasicRequirements:1.ProperlyaccomplishedEligibility/ExamRecordsRequestForm(ERRF)2.OriginalCertificate/CertificationofEligibilityorReportofRating3.Certificationfee:Php50.00percopy4.Two(2)validIdentification(ID)Cards Iftherequestingpartyworks/livesabroad:


(Note:ValidIDcontainsapplicant’sclearpicture,dateofbirth,signature,andsignatureoftheauthorizedheadoftheissuingagencysuchasDriver’sLicense,SSSID,GSISID,PhilhealthID,currentCompany/OfficeID,currentSchoolID,PostalID,BIRID,BarangayID,Voter’sID,ValidPassport,orPoliceClerance.AnyIDnotincludedinthelistshallNOTbeaccepted.)

SpecialRequirement:1. NSO-IssuedMarriageContractforwomenwhomarriedaftertakingtheexamination

WhataretheAdditionalRequirementsifrequestisfiledthrougharepresentative:1. AuthorizationLetterorSpecialPowerofAttorney(SPA);2.One(1)validIdentificationCardoftheRepresentative

Duration:25minutes


dulyauthenticated/validatedbythePhilippineEmbassyorConsularOffice




Receive/reviewaccomplishedERRF;issueOrderofPayment;andadviseclienttopaytotheCashier.

Fill-outEligibility/ExamRecordsRequestForm(ERRF).

1 1 minute ESDPersonnel


ERRF(revised100312);

andOrderofPayment

60


Circumstances)

61




Verify/validatedataandinformation based on the records

Ifrecordisaccurate,photocopythecertificate/certificationofeligibility(COE)orReportofRating(ROR)andIdentificationCard

Reviewdata/findingsand authenticate

IssueOrderofPaymentandadviseclienttopayattheCashier

ProcesspaymentandissueOfficialReceipt(OR)

ReleasetheauthenticatedcopyoftheCOEorRORtoclient

Waitfortherequesttobe processed

PaytotheCashier

Affixsignatureontherelease portion of the ERRForfilecopy

2

3

4

15minutes

2 minutes

3 minutes

1 minute

1 minute

2 minutes

ESDPersonnel

ESDPersonnel

Supervisor/Sr.Personnel

ESDPersonnel

Cashier

ESDPersonnel


END OF TRANSACTION

P50.00/copy

OfficialReceipt

Authenticated copy

Note:FormisavailableattheCSCRegionalOfficeandCSCwebsitewww.csc.gov.ph. The25-minuteprocessingtimeisforone client being served at one time. The timeisextendedwhentherearetwoormoreclients.


Circumstances)

62

ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASE ScheduleofAvailabilityofService:

Monday-Friday 8:00a.m.-5:00p.m.withoutnoonbreak

WhoMayAvailoftheService:Governmentofficialsandemployeesandotherauthorizedindividual/officer

WhataretheRequirements:AccomplishedCustomerInformationSheet(CIS)andRequestforCertificateofNoPendingAdministrativeCaseForm

Duration: 20 minutes HowtoAvailoftheService:




END OF TRANSACTION

1

2

3

SubmitaccomplishedCustomerInformationSheet(CIS)andrequestform.

PaytotheCashier.

Present receipt and get theCertificate.

Assesstherequestform.

IssuechargeslipandadviseclienttopaytotheCashierwhilerequestis being processed.

ProcesspaymentandissueOR.

ReleasetheCertificate.

10 minutes

1 minute

4 minutes

5minutes

ActionOfficer

Cashier

ActionOfficer

P100.00


CISandRequestforCertificationof No Pending Administrative CaseForm


Circumstances)

63

ISSUANCEOFCERTIFIEDCOPIESOFDOCUMENTS(APPOINTMENTS,SERVICECARDS/RECORDS,CSCISSUANCESANDRESOLUTIONS) ScheduleofAvailabilityofService:Monday-Friday8:00a.m.-5:00p.m.withoutnoonbreak WhoMayAvailoftheService:

ThefollowingmaybeallowedaccesstoCSCrecords:1) Anyrequestingpartyasitpertainstohis/herpersonalrecords;2) TheHeadoftheAgency,thePersonnelOfficerortheAdministrativeOfficeroftheAgencytowhichthe

employeeconcernedbelongs;3) Courtsandadministrativebodiesexercisingquasi-judicialand/orinvestigativefunctionsbymeansofthe

compulsoryprocessofsubpoena duces tecum, inaidofthedeterminationorresolutionofpendingcases;and4) Suchotherofficialsorentitiesdulyauthorizedbycompetentauthorities.

WhataretheRequirements:

1)AccomplishedPersonnelRecordsRequestForm(PRRF);2)One(1)valididentification(ID)card;3) Iftherequestisfiledthrougharepresentative,anAuthorizationLetterorSpecialPowerofAttorney(SPA)and

one(1)validIDoftherepresentative. Duration:25minutes HowtoAvailoftheService:




1

2

Accomplished Personnel RecordsRequestForm.

Waitwhiletherequesteddocuments are being retrieved.

Receiveandreviewtheaccomplished form.

Retrivetherequestedrecords,issueorderofpayment,andadviseclienttopaycorresponding fee if records are available.

Ifrecordsarenotavailable,informtheclientthatrequestedrecords are not available.

2 minutes

19minutes

Action Officer

Action Officer


PRRF


Circumstances)

64




Whiletheclientpaysthecorrespondingfee,therequestedrecordsarebeingphotocopied/reproduced

RecordO.R.Number.

Releasecertifiedphotocopyofrequesteddocuments/recordstoclient.

2 minutes

2 minutes


Appointment:P30.00;

ServiceCard/Record:P40.00;

CSCIssuances/Resolutions:P10.00/page


3

4

PaytotheCashier.

PresentOfficialReceipt

Receivethedocumentsrequested.

END OF TRANSACTION

OfficialReceipt

Certifiedcopyof document

Note:FormsareavailableattheCSCRegionalOfficeandCSCwebsitewww.csc.gov.ph. The25-minuteprocessingtimeisforone client being served at one time. The timeisextendedwhentherearetwoormoreclients.

Cashier

Action Officer

Action Officer


Circumstances)

65

FILING OF PLEADINGS


WhoMayAvailoftheService:Anypersonmayfileanadministrativecomplaintagainstanynon-presidentialappointeeinthegovernment

WhataretheRequirements:FilingofCasesComplaint1.Fullnameandaddressofthecomplainant2. Fullnameandaddressofthepersoncomplainedofaswellashis/herpositionandofficeofemployment3. Anarrationoftherelevantandmaterialfactswhichshowstheactsofomissionsallegedlycommittedbythecivil

servant 4.Certifiedtruecopiesofdocumentaryevidenceandaffidavitsofhis/herwitnesses,ifany5.Thecomplaintmustbeinwritingandunderoath6. Proofofpaymentoffilingfee*(temporatilysuspended)7.CertificateofNon-ForumShopping

Filing of Appeals 1. Notice of appeal 2.AppealMemorandum(3copies)3.ProofofServiceofacopyoftheappeal/memorandumtoDiscipliningOffice(DO)4.Proofofpaymentoftheappealfee5.CertificateofNon-ForumShopping

Filing of Motions for Reconsideration 1. MotionforReconsideration

Duration:FilingofCases/Appeals–6minutes FilingofMotionsforReconsideration-3minutes

66


1

2

3

4

Filethecomplaint/appealalongwiththerequirementsatLegalServicesDivision.

Paytothecashier.

Returntothereceivingcounter.PresentO.R.andNoticeofPayment.

Receivethereceivingcopyofthecomplaint/appeal.

Reviewthecomplaint/appeal and other documents,ifany,andrequiretheclienttopaythefilingfee.

ProcesspaymentandissueOfficialReceipt(O.R.)andNoticeofPayment.

ReceiveNoticeofPaymentandthecomplaint/appeal.

Issuethereceivingcopytothe client.

2 minutes

2 minutes

1 minute

1 minute

LSDActionOfficer

Cashier

LSDActionOfficer

LSDActionOfficer

FilingofCases/Appeals

P500.00*

END OF TRANSACTION

Step Applicant/Client Service Provider Person in Charge Fees Form

Filing of Motion for Reconsideration

None1 Filethemotionforreconsideration at the LegalServicesDivision.

Receivethemotionforreconsideration and issuethereceivingcopyto the client.

3 minutes LSDActionOfficer




END OF TRANSACTION


*FilingfeeforComplaintsistemporarilysuspendedPerOMNo.92,s.2012


Circumstances)


Circumstances)

67

COUNSELINg/RESPONSETOQUERIES/ASSISTANCEONCIVILSERVICEMATTERS(WALk-IN)


WhoMayAvailoftheService: General Public

WhataretheRequirements: None

Duration:5minutes


PALDActionOfficer

Providereplytosimplequeries.

Forcomplexqueriesorconcerns,requestclienttofill-outAksyon Para sa TaumbayanFormandadvisehim/herthatthematterwillbereferredtoappropriateoffice.

1 Accomplish and submit CustomerInformationSheet.




5minutes AksyonAgadPara sa

TaumbayanForms:

Form1-Forcommenda-tion(pink)Form2-ForrequestforAssistance

(blue)Form3-

Forcomplaint(white)

Form4-Forsuggestion (yellow)

END OF TRANSACTION



Circumstances)

68

PROCESSING OF APPOINTMENTS


WhoMayAvailoftheService:HumanResourceManagementOfficesofagenciesorappointeeswhosubmittedtheappointmentforattestation.

WhataretheRequirements:CommonRequirementsforRegularAppointments 3copiesofCSForm33(Revised1998)forregularemployees PlantillaFormNo.001forcasuals PersonalDataSheet(CSForm212,Revised2005)

RequirementsforSpecificCasesRequirementsforSpecificCases a) Erasuresoralterationsonappointments Appointmentsandotherdocumentswitherasuresoralterationsshouldbedulyinitialedbyauthorizedofficialsand

accompaniedbyacommunicationspecifyingandauthenticatingallchangesmade. b) AppointeewithDecidedAdministrative/CriminalCase Certifiedtruecopyofthedecisionrendered Appointmentbypromotionofanemployeefoundguiltyinanadministrativecase-certificationoftheappointing

officialastowhenthedecisionrenderedbecamefinal c) DiscrepancyinName,Date/PlaceofBirth Correctname,date/placeofbirthshallbeascertainedinaccordancewiththefollowingrequirements:

1. RequestForm2. AuthenticatedcopyofbirthcertificateorcertificatecontaininginformationfromtheregisterofbirthoftheCity

orMunicipalitywheretherequestingpartywasborn3. Birthcertificateissuedonthebasisoflateregistrationofbirthshallconstituteasufficientevidencetowarrant

acorrectionofchangeofinformationintherecordsoftheCommission;providedthat,otherauthenticatedsupportingdocumentsaresubmittedincluding:a. BaptismalCertificate-unlessithasbeenlostordestroyedduringawar,fire,naturalcalamityorany

otherfortuitouseventascertifiedbytheproperchurchauthorityoriftherequestingpartywasnotissuedanybaptismalcertificateorotherindividualswhowerenotbaptized.However,inlieuofauthenticandreliabledocuments,inlieuofabaptismalcertificate,whichshowstheinformationordatarequestedtobecorrected,mustbesubmittedasmentionedinletter“c”.

b. Affidavitsoftwo(2)disinterestedwitnessesc. OtherEmployment,PersonalorSchoolRecordswhichwouldsupporttheentryreflectedinthebelatedly

registeredbirthcertificateandwhichentryisrequestedtobereflectedintherecordsoftheCommissionasthetrueandcorrectentry.

69

d) COMELECBan Ifappointmenttobeissuediscoveredbyprohibition,priorexemptionfromtheCOMELECshallbesecuredand

attached to the appointment

e) LGUAppointment AppointmentinlocalgovernmentunitsforsubmissiontotheCommissionshallbeaccompanied,inadditiontothe

commonrequirements,bythefollowing:1. Certificationbytheproperauthoritythatsuchappointmentisissuedinaccordancewiththelimitations

providedforunderSection325,RA7160.2. CertificationbytheMunicipal/City/ProvincialAccountant/BudgetOfficerthatfundsareavailableforthe

positiontobefilledup.3. Forappointmenttodepartmentheadposition,aSanggunianResolutionembodyingtheconcurrenceofthe

majorityofitsmembersasprovidedforunderSection443,RA7160;provided,thatifsaidappointmentisnotconcurredinbytheSanggunianwithin15days,certificationtothateffectshallbeissuedbytheHRMOinlieuoftherequiredresolution.

f) Non-DisciplinaryDemotion Appointmentinvolvingdemotionwhichisnotdisciplinaryinnature:

1. Certificationoftheagencyheadthatthedemotionisnottheresultofanadministrativecase2. Writtenconsentbytheemployeethathe/sheinterposesnoobjectiontohis/herdemotion

g) Licenses Whenalicenseisrequiredbyspeciallawfortheexerciseofaprofessionorvocation,anappointeemustpossess

thenecessarylicensebeforehe/shemaybeappointed. Example:licensesissuedbytheProfessionalRegulationsCommissionandtheSupremeCourt.

Duration:EachappointmentreceivedbytheCSCFO/CSCROshallbeacteduponwithinonehourand15minutesafterreceiptofcompletedocuments,includingverificationofeligibilityandlicense

70

Staff/Director

Staff

IftheappointmentiswithinthejurisdictionclusteroftheCSFO.Conductinitialevaluation.• Ifcomplete,

record receipt of appointment using the time stamping machine/stampreceipt on the original,duplicate,and triplicate copies of appointment

• Ifincomplete,issue letter to the concernedagencytocomplywiththerequirements

IfnotwithinthejurisdictionalclusteroftheCSCFO,returntheappointment and refer theagency’sliaisonofficertotheconcernedCSRO/FO

RecordappointmentintheLogbook

RetrieveS-CardorprepareanewS-Cardfororiginal appointments

1 SubmitthedulyaccomplishedKSSForm33(appointmentform)togetherwiththecomplete supporting documents/attachments




18minuteperappointment

KSSForm33




Circumstances)

71

Action Officer

CSCRODirectors -SG28&

aboveCSFO

Directors -SG26&below

CSCFOStaffwithSG19&above-in

accordance withCSCResolution

No. 1300980dated17May2013

Action Officer

Action Officer/Director

Review/processappointment and recommendapproval/disapproval

Reviewandsigntheapproved/disapprovedappointment (Proceed to Step2)

IfappointmentisDisapproved,draftletterinformingtheagencyofthereason/sfordisapproval

Reviewdraftletterfor disapproved appointment,Returntothedrafterforrevision(ifnecessary)andfinalization.Lettertobesignedbythe Director.




20 minutes per appointment

17minutesperappointment



KSSForm33



Circumstances)

72

StaffReleasetheagencycopyoftheappointmentand/or Letterofdisapprovaltotheauthorizedrepresentative

2 Receiveprocessed/reviewedappointmentand letter (if disapproved)



Person in Charge Fees FormStep Applicant/Client Service Provider


END OF TRANSACTION

*FormisavailableFREEofCharge


Circumstances)

SAMPLE

FEEDBACK FORM(Pananaw o Puna)

Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check the corresponding box.(Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangyaring I-tsek lamang ang kahong naaayon.)

Compliment Complaint SuggeStion (Papuri) (Reklamo) (Mungkahi)

Person(s)/Unit/Office Concerned or Involved: _______________________________________________________________________________________(Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi)

Facts or Details Surrounding the Incident:(Kaganapan o detalyeng bumabalot sa pangyayari)

(Please use additional sheet/s if necessary)(Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Recommendation(s)/Suggestion(s)/Desired Action from our Office(Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan)

(Please use additional sheet/s if necessary)(Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Name [optional]: ______________________________________________ Office/Agency: ______________________________________(Pangalan) (Tanggapan/Ahensya)

Address: _______________________________________________________________________________________________________(Tirahan)

Contact Number(s) (if any): _____________________________________ E-mail Address (if any) _______________________________(Telepono)

Signature: ___________________________________________________ Date: _____________________________________________(Lagda) (Petsa)

73

CENTRAL OFFICE DIRECTORY

The Commission

Chairman Francisco T. Duque III, MD, MScDirectorIVHeleneGraceT.RamosHeadExecutiveAssistantFaithCuevascscphil@webmail.csc.gov.ph; [email protected](931-7913; 931-4147; 931-4137; 931-7997 (fax)

Commissioner Robert S. MartinezDirectorIIIRegidorP.PabloJr.( 931-7996;931-8026;931-4145(fax)

Commissioner Nieves L. Osorio(931-7943; 931-7967 (fax)

OFFICEOFTHEASSISTANTCOMMISSIONERFORSPECIALCONCERNSAsst.CommissionerDavidE.CabanagJr.( (02) 932-2606; (02) 932-2710 (telefax): [email protected]; [email protected]

CIVILSERVICEINSTITUTEExecutiveDirectorIVAgnesD.PadillaOIC-DirectorIVLucinaFlorB.RamosDirectorIIIMaricarT.Aquino((02)931-4182;(02)931-8019

(telefax): [email protected]; [email protected]

COMMISSIONSECRETARIATANDLIAISONOFFICEDirectorIVDoloresB.BonifacioDirectorIIIPriscoS.RiveraJr.( (02) 931-7947; (02)951-4627(telefax)

ExAMINATION,RECRUITMENTANDPLACEMENTOFFICEDirectorIVFernandoM.PorioDirectorIIILoreleiQ.Cabatu( (02)951-2578;(02)931-8163; (02)931-4138(telefax): [email protected]

INTEGRATEDRECORDSMANAGEMENTOFFICEDirectorIVMariaLeticiaG.ReynaDirectorIIIEttesaCorazonC.Taroy( (02)931-7981;(02)931-7987; (02)951-4628(telefax): [email protected]

INTERNALAUDITSERVICEDirectorIVCarlosA.EvangelistaDirectorIIIElnoraB.Gotis((02)951-2645; (02)931-4135(telefax)

OFFICEFORFINANCIALANDASSETSMANAGEMENTActingDirectorIVCeciliaC.DelaFuente

( (02)931-7990;(02)931-8179; (02)931-8029(telefax): [email protected]

OFFICEFORLEGALAFFAIRSAssist. Commissioner Ariel G. RonquilloDirectorIIIAlmaF.ForondaDirectorIIIArielV.Villanueva( (02)932-3781;(02)951-2630; (02)931-8016(telefax): [email protected]

OFFICEFORHUMANRESOURCEMANAGEMENTANDDEVELOPMENTDirectorIVEdithaM.DelaPeñaDirectorIIINoreenBootsGragasin-Gocon((02)932-0181;(02)951-2639; (02)951-2637(telefax): [email protected]

OFFICEFORSTRATEGYMANAGEMENT DirectorIVVictoriaF.EsberDirectorIIILidaC.Ayon( (02) 932-0236; (02) 932-3939; (02) 931-7931 (telefax): [email protected]

HUMANRESOURCEPOLICIESANDSTANDARDSOFFICEDirectorIVAzucenaP.EsletaDirectorIIIJenniferL.Timbol( 951-4629;931-8092; 931-4144 (telefax)

PERSONNELRELATIONSOFFICEDirectorIVAlanF.AlegriaDirectorIIIRafaelR.Marco( 932-3939; 931-4149 (telefax)

PUBLICASSISTANCEANDINFORMATIONOFFICEDirectorIVMariaLuisaSalonga-AgamataDirectorIIIMa.TheresaC.Fernandez( 931-7993;932-0381; 932-0179 (telefax): [email protected]; [email protected]

74

CSCREGIONALOFFICENO.1ActingDirectorIVNelsonG.SarmientoActingDirectorIIIHedyJoseB.Lardizabal+ QuezonAvenue,SanFernandoCity, La Union( (072)700-5626;(072)700-5639; (072)700-5643: [email protected]

CSCREGIONALOFFICENO.IIDirectorIVBienvenidaL.RagucosDirectorIIINeilS.Agustin+ San Gabriel, Tuguegarao, Cagayan( (078)844-1484;(078)844-5352 (078)846-9149(fax): [email protected]

CSCREGIONALOFFICENO.IIIDirectorIVMyrnaV.MacatangayDirectorIIICarlosP.Rabang+ DiosdadoMacapagalGovernmentCenter

Maimpis,CityofSanFernando 2000 Pampanga ( (045)455-3241;(045)455-3242; (045)455-3243;(045)455-3244: [email protected]; [email protected]

CSCREGIONALOFFICENO.IVDirectorIVJudithD.ChicanoDirectorIIIAlexisP.TabinoDirectorIIIFernandoG.Mendoza+ 39PanayAve.BarangaySouthTriangle,

QuezonCity( (02)925-6561to63;(02)927-1832 (02)927-1830(telefax): [email protected]

CSCREGIONALOFFICENO.VDirectorIVCeciliaR.NietoDirectorIIIDaisyP.Bragais+ Rawis, Legazpi City ( (052)482-0695;(052)482-0699 (052)820-5271(fax): [email protected]; [email protected]; [email protected]

CSCREGIONALOFFICENO.VIDirectorIVRodolfoB.EncajonadoDirectorIIIRaymundF.Gonzales+ OñateStreet,Manduriao,IloiloCity( (033)321-2668to69;(033)321-2667 : [email protected]

CSCREGIONALOFFICENO.VIIDirectorIVKarinLitzP.ZernaDirectorIIIEdithaD.Luzano+ Sudlon, Lahug, Cebu City 6000 ( (032)414-7676;(032)414-7488 (032)253-9050(telefax): [email protected] CSCREGIONALOFFICENO.VIIIDirectorIVVictoriaF.EsberDirectorIIIRowinP.Riños+ Government Center, Palo, Leyte ( (053)323-2962;(053)524-9186; (053)323-2857;(053)524-9180(fax): [email protected] CSCREGIONALOFFICENO.IxDirectorIVMacybelAlfaro-SahiDirectorIIIAlvinR.AranetaCabatangan,ZamboangaCity+ [email protected]; [email protected] ( (062)991-2765;(062)992-1643; (062)991-5946;(062)992-1642

CSCREGIONALOFFICENO.xDirectorIVAdamsD.TorresDirectorIIINoemiRabe-Torres+ VamentaBlvd.Carmen, Cagayan de Oro City ( (08822)728-267;(08822)723-108 (08822)729-598(fax): [email protected]

CSCREGIONALOFFICENO.xIDirectorIVAnnabelleB.RosellDirectorIIICyrilNathanS.Eamiguel+ EcolandDrivecor.BeechnutSt.,

Ecoland Subd. Phase 7, Matina DavaoCity8000

( (082)299-1724;(082)299-1725; (082)299-1727;(082)299-3118(fax): [email protected]; [email protected]

CSCREGIONALOFFICENO.xIIDirectorIVGraceR.Belgado-SaquetonDirectorIII+ Gov. Gutierrez Avenue, Cotabato City ( (064)390-1504;(064)421-1383(fax): [email protected]

CSCAUTONOMOUSREGIONINMUSLIMMINDANAOActingDirectorIVLeopoldoRobertoW.Valderosa,Jr.+ ARMM Complex, 9600 Cotabato City ( (064)421-1855;(064)390-1375; (064) 390-1376 ; (064)390-1483(fax) (064) 390-1466 (fax): [email protected]; [email protected]

CSC CARAGADirectorIVResurreccionP.Pueyo+ DoonganRoad,ButuanCity( (085)815-3370: [email protected]

CSCCORDILLERAADMINISTRATIVEREGIONDirectorIVMarilynE.TaldoDirectorIIICorneliaM.Rillera+ No.116WagnerRoad, MilitaryCutOff,BaguioCity( (074)442-8012;(074)443-5981: [email protected]

CSCNATIONALCAPITALREGIONDirectorIVLydiaA.CastilloDirectorIIIMariaVictoriaM.SalazarDirectorIIIKatherineL.Delmoro+ No.25KalirayaSt.,Banawe QuezonCity( (02)740-8412;(02)749-0980; (02)781-5864;(02)781-5886; (02) 741-6097 : [email protected]

75

REgIONAL OFFICE

BANGKOSENTRALNGPILIPINASBureauofPlantIndustryCivilAeronauticsBoardCommissiononFilipinosOverseasCultural Center of the PhilippinesPhilippine Sports CommissionPhilippine Trade Training CenterProductDevelopmentandDesignCenterofthePhilippinesPublic-PrivatePartnershipCenterofthePhils.(formerlyBuild

Operate Transfer - Center)BangkoSentralngPilipinasCenter for International Trade Exposition and MissionLight Rail Transit AuthorityManila International Airport Authority PhilippineAerospaceDevelopmentCorporationPhilippineEconomicZoneAuthority

Director Arturo SJ. Panaligan Rm.605EDPCBldg.,BSPComplexF.HarrisonSt.,Manila ( 708-7347/524-7011to54loc.2404

BUREAUOFINTERNALREVENUEBureauofInternalRevenue-NationalOfficeBureauofInternalRevenue-MakatiBureauofInternalRevenue-ManilaBureauofInternalRevenue-QuezonCityBureauofInternalRevenue-SanPabloCityBureauofInternalRevenue-ValenzuelaDangerousDrugsBoardNationalTelecommunicationCommission-CONationalTelecommunicationCommission-NCROccupationalSafety&HealthCenterOffice of the Ombudsman Ombudsman - Office of the Special ProsecutorOmbudsman for LuzonOmbudsman for MilitaryPhilippine Atmospheric, Geophysical & Astronomical Services

AdministrationPhilippineDrugEnforcementAgencyPhilippineScienceHighSchoolNationalPowerCorporation

76

NationalTransmissionCorporationPhilippine Children’s Medical Center Power Sector Assets and Liabilities Management

Director Cecilia C. Villaforte Rm.210,BIRBldg.,AghamRoad,Diliman,QuezonCity( 926-5568: [email protected] CALOOCANCITYGOVERNMENTDivisionofCitySchools-CaloocanCityDivisionofCitySchools-MalabonDivisionofCitySchools-NavotasDivisionofCitySchools-ValenzuelaCityPhilippineNationalRailwaysCGO-KalookanCGO - MalabonCGO-ValenzuelaCGO-NavotasCity of Malabon University

Director Fe P. Lacaba 2/FCaloocanCityHall,A.MabiniSt.,CaloocanCity( 288-8811loc.2257: [email protected]; [email protected]

COMMISSIONONAUDITCareerExecutiveServiceBoardCommission on Audit DepartmentofSocialWelfareandDevelopmentHouseofRepresentativeElectoralTribunalInter-CountryAdoptionBoardSenate Electoral Tribunal

Director Cecilia C. Villaforte 2/FCOABldg.,CommonwealthAvenue,QuezonCity( 932-7136 : [email protected]

DEPARTMENTOFAGRICULTUREAgricultural Training InstituteBureauofAgriculturalFisheriesProductandStandardsBureauofAgriculturalResearchBureauofAnimalIndustry

FIELD OFFICESNATIONAL CAPITAL REgION

BureauofFisheries&AquaticResourcesBureauofSoils&WaterMgt.DepartmentofAgrarianReformDepartmentofAgricultureFiberIndustryDevelopmentAuthorityLivestockDevelopmentAuthorityNationalAgricultural&FisheryCouncilNationalCouncilonDisabilityAffairs (formerlyNatl.CouncilfortheWelfareoftheDisabled)NationalMeatInspectionServiceOffice of Transportation CooperativesPhilippine Carabao CenterPhilippine Rice Research InstituteCottonDevelopmentAdministrationNationalDairyAuthorityNationalFoodAuthority-CONationalFoodAuthority-NCRPhilippine Coconut AuthorityPhilippineCoconutAuthority-RegionI-IVBPhilippineFisheriesDevelopmentAuthorityPhilippine Sugar CorporationQuedanandRuralCreditGuaranteeCorp.Sugar Regulatory Administration

Director Hans R. Alcanta G/FDABldg.,EllipticalRoad,Diliman,QuezonCity( 920-1814/928-8758to65loc.2101: [email protected]

DEPARTMENTOFENVIRONMENTANDNATURALRESOURCESBureauofBroadcastServicesDepartmentofEnvironmentandNaturalResources-CODepartmentofEnvironmentandNaturalResources-NCREcosystemsResearch&DevelopmentBureauEnviromentalManagementBureau-COEnviromentalManagementBureau-NCRForestManagementBureauMineralsDevelopmentCouncilMines&GoesciencesBureauNaturalResourcesDevelopmentCouncilPhilippine Information AgencyPhilippineInstituteofVolcanology&SeismologyProtectedAreas&WildlifeBureauNationalBroadcastingNetwork(PTV-4)

Director Hans R. Alcantara concurrentDPWH/SSSFieldDirector

AnnexBuilding,DENRCompoundVisayasAvenue,Diliman,QuezonCity( 928-6190: c/o [email protected]

DEPARTMENTOFFOREIGNAFFAIRSCongressional Commission on Science, Technology & Eng’g.Congressional Committee on Anti-Money Laundering Act CongressionalOversightCommitteeonAgriculture&Fisheries

ModernizationCongressional Oversight Committee on Comprehensive Tax

Reform ProgramCongressional Oversight Committee on Labor & EmploymentCivil Aviation Authority of the Philippines (formerly ATO)DepartmentofForeignAffairsDivisionofCitySchools-PasayCityForeignServiceInstituteJointCongressionalPowerCommissionLegislativeOversightVisitingForcesAgreementOfficeoftheVice-PresidentSenate of the PhilippinesSpecial Oversight Committee on Climate ChangeSpecial Oversight Committee on Economic AffairsTechnical Cooperation Council of the PhilippinesUNESCONationalCommissionofthePhilippinesNayongPilipinoFoundationofthePhilippinesCGO - Pasay CityPhilippine State College of Aeronautics

Director Eva F. Olmedillo 6/FDFABldg.,RoxasBlvd.,Manila( 834-3381;834-4809;834-4455

DEPARTMENTOFHEALTHAmang Rodriguez Medical CenterBatanesGeneralHospitalBureauofFood&DrugsCenterforHealthDevelopment(DOH-NCR)DepartmentofHealth-CODr.JoseFabellaMemorialHospitalEast Avenue Medical CenterJoseN.RodriguezMemorialHospitalJoseR.ReyesMemorialMedicalCenterLasPiñasGeneralHospitalandSatelliteTraumaCenterNationalCenterforMentalHealthNationalChildren’sHospitalPhilippineInstituteforTraditionalandAlternativeHealthCare

77

Philippine Orthopedic CenterQuirinoMemorialMedicalCenterResearch Institute for Tropical MedicineRizal Medical CenterSanLazaroHospitalSanLorenzoRuizWomen’sHospitalTondo Medical CenterValenzuelaGeneralHospital

Director Fe P. Lacaba SanLazaroHospital,Sta.Cruz,Manila( 781-4329/743-8301loc.2226: [email protected]

DEPARTMENTOFNATIONALDEFENSEAFPGeneralHeadquartersAFPPhilippineAirForceAFPPhilippineArmyAFPPhilippineMilitaryAcademyAFPPhilippineNavyAFPMedicalCenterAgricultural Credit Policy CouncilCommissiononHigherEducation-COCommissiononHigherEducation-NCRCommissiononHumanRightsDepartmentofNationalDefenseDepartmentofTransportation&CommunicationsDevelopmentAcademyofthePhilippinesEnergy Regulatory CommissionMaritime Training CouncilMetro Rail Transit IIINationalDefenseCollegeofthePhilippinesNationalEconomicandDevelopmentAuthorityOfficeforCivilDefenseOffice for Transportation Security Office of the Presidential Advisers on the Peace ProcessPhilippine Coast Guard - CivilianPhilippine Overseas Employment AdministrationPhilippineVeteransAffairsOfficePresidential Commission on Good GovernmentThe Government ArsenalTollRegulatoryBoardVeteransMemorialMedicalCenterSecurities and Exchange Commission

CGO-SanJuan

Director Felicidad C. Tesoro CampAguinaldo,SantolanSt.,QuezonCity( 911-6264 : [email protected]

DEPARTMENTOFSCIENCEANDTECHNOLOGY DepartmentofScience&Technology-CODivisionofCitySchools-LasPiñasDivisionofCitySchools-MuntinlupaDivisionofCitySchools-ParañaqueDivisionofCitySchools-Taguig&PaterosFood&NutritionResearchInstituteForestProductsResearch&DevelopmentInstituteIndustrialTechnologyDevelopmentInstituteMetalIndustryResearch&DevelopmentCenterNationalNutritionCouncilNationalResearchCouncilofthePhilippinesNationalAcademyofScience&TechnologyPhilippine Council for Industry, Energy & Emerging Tech. Research&Dev’t.(resultofmergingoftwoagencies(PCASTRDandPCIERD)

PhilippineCouncilforAgriculture,Forestry&NaturalResourcesRes.&Devt.

PhilippineCouncilforAquatic&MarineResearch&Dev’tPhilippineCouncilforHealthResearch&Dev’tPhilippine Textile Research InstituteScience & Technology Information InstituteScience Education InstituteTechnicalEducation&SkillsDevelopmentAuthority-COand

All ROsTechnology Application & Promotion InstituteCGO-LasPiñasCGO - MuntinlupaCGO-ParañaqueCGO - TaguigMunicipal Government of Pateros

Director Dick N. Echavez ChemicalsandMineralsDivisionBldg.Gen.SantosAvenue,Bicutan,TaguigCity( 837-2071loc.2278/2279: [email protected]

DEPARTMENTOFTHEINTERIORANDLOCALGOVERNMENTBureauofFireProtection-NHQ

78

79

BureauofFireProtection-NCRBureauofJailManagement&Penology-NHQBureauofJailManagement&Penology-NCRDepartmentoftheInterior&LocalGovernment-CODepartmentoftheInterior&LocalGovernment-NCRLocal Government Academy NationalPoliceCommission-NCRPhilippine Public Safety College

Director Lucila C. Pagdanganan 9/FFranciscoAGoldCondominiumMapagmahalSt.cor.EDSA,QuezonCity( 929-9622/925-9113: [email protected]

DEVELOPMENTBANKOFTHEPHILIPPINESAuroraSpecialEconomicZoneAuthorityDepartmentofEnergyDepartmentofTradeandIndustry-CODepartmentofTradeandIndustry-NCRDivisionofCitySchools-MakatiFilmDevelopmentCouncilofthePhilippinesGamesandAmusementBoardNationalMappingandResourceInformationAuthorityNationalPoliceCommission-CONationalStatisticalCoordinationBoardOffice of the Solicitor GeneralPhilippineInstituteforDevelopmentStudiesPhilippine Racing CommissionAl-AmanahIslamicInvestmentBankofthePhilippinesBasesConversionDevelopmentAuthorityBoardofInvestmentsCagayanEconomicZoneAuthorityConstruction Industry Authority of the PhilippinesConstructionManpowerDevelopmentFoundationDevelopmentBankofthePhilippinesEmployees Compensation CommissionHomeDevelopmentMutualFundHomeGuarantyCorporationHousingandUrbanDevelopmentCoordinatingCouncilIntellectual Property OfficeNationalDevelopmentCompanyNationalHomeMortgageFinanceCorporationNationalLivelihoodDevelopmentCorporationPhilippineDepositInsuranceCorporationPhilippine International Trading CorporationPhilippine Retirement Authority

PhilippineNationalOilCompanyPrivatization Management OfficePhillipine Reclamation AuthoritySmallBusinessGuarantyandFinanceCorp.Technology and Livelihood Resouce CenterTradeandInvestmentDevelopmentCorporationofthe

PhilippinesCGO - MakatiPhilippine Merchant Marine Academy

Director Eva F. Olmedillo 6/FDBPBldg.,GilPuyatAve.corMakatiAvenue,MakatiCity( 812-6371/(818-9511loc.2444/3404: [email protected]

GOVERNMENTSERVICEINSURANCESYTEMBureauofCorrectionsBureauofImmigrationCommission on the Settlement of Land ProblemsCourt of AppealsCourt of Tax AppealsDepartmentofJusticeDivisionofCitySchools-ManilaNationalBureauofInvestigationSandiganbayanSupreme Court of the Philippines (Proper) Lower CourtsGovernment Service Insurance SystemPhilippine Postal Corporation - COPhilippinePostalCorporation-NCRCGO - ManilaCity Council of Manila

Director Arturo SJ. Panaligan MetropolitanTheater,LiwasangBonifacio,Manila( 527-5126/528-0537

HOUSEOFREPRESENTATIVESHouseofRepresentatives

Director Cecilia C. Villafuerte BatasangPambansaComplex,Diliman,QuezonCity( 932-6121 : [email protected]

NATIONALMUSEUM BureauofLocalGovernmentFinance

BureauoftheTreasuryCentralBoardofAssessmentAppealsCommission on AppointmentsDepartmentofFinanceDepartmentofLaborandEmployment-CODepartmentofLaborandEmployment-NCRDepartmentofTourismDepartmentofTourism-NCRInstitute for Labor StudiesInsurance CommissionIntramuros AdministrationMaritime Industry AuthorityMetro-CebuDevelopmentProjectNationalArchivesofthePhilippinesNationalConciliationandMediationBoardNationalHistoricalInstituteNationalMuseumNationalParksDevelopmentCommitteeNationalWagesandProductivityCommissionOverseas Workers Welfare AdministrationPhilippineConventionandVisitorsCorporationTheNationalLibraryLandBankofthePhilippinesPhilippine Tourism AuthorityPhilippineNormalUniversityTechnological University of the PhilippinesPamantasan ng Lungsod ng Maynila

Director Jocelyn Patrice L. Deco G/FNationalMuseumBldg.,P.BurgosSt.,Manila( 527-6615/409-6775: [email protected]

OFFICEOFTHEPRESIDENT BureauofAgriculturalStatisticsBureauofCommunicationsServicesCommissionontheFilipinoLanguageCooperativeDevelopmentAuthorityCouncil for the Welfare of ChildrenDBM-ProcurementServiceDepartmentofBudgetandManagement-CODepartmentofBudgetandManagement-NCRDept.ofSocialWelfareandDevelopment-NCRMovieandTVReviewandClassificationBoardNationalAnti-PovertyCommissionNationalCommissionforCultureandtheArtsNationalLaborRelationsCommission

NationalPrintingOfficeNationalStatisticsOfficeNationalYouthCommissionNewsandInformationBureauOffice of the PresidentPresidential Communications Operations Office (formerly

Office of the Press Secretary)OpticalMediaBoardPasig River Rehabilitation CommissionPhilippine Commission on WomenPresidentialBroadcastStaff(RTVM)Presidential Commission for the Urban PoorPresidential Legislative Liaison OfficePresidential Management StaffProfessional Regulation CommissionTelecommunications Office - COTelecommunicationsOffice-NCRNationalTobaccoAdministrationPhilippine Charity Sweepstakes OfficeEulogio “Amang” Rodriguez Inst. of Science & TechnologyPolytechnic University of the Philippines

Director Noel V. Salumbides AdministrationBldg.,Malacañang,Manila( 736-1032 : [email protected]

PHILIPPINENATIONALPOLICEPhilippineNationalPolice

DirectorVeldaE.Cornelio 2/FDPRMBldg.,CampCrame,QuezonCity( 723-0401 loc. 3661; 723-0401 loc. 4431

RIZALTECHNOLOGICALUNIVERSITYCommision on PopulationDepartmentofEducation-CODivisionofCitySchools-MandaluyongCityDivisionofCitySchools-MarikinaDivisionofCitySchools-PasigDivisionofCitySchools-SanJuanLagunaLakeDevelopmentAuthorityLandTransportationOffice-NCRMetropolitanManilaDevelopmentAuthorityPhilippineHealthInsuranceCorporationCGO - MandaluyongCGO - Pasig

80

Rizal Technological University

Director Eva F. Olmedillio RTUBldg.,BoniAvenue,MandaluyongCity( 534-8267loc.114c/oDBP-FO

SOCIAL SECURITY SYSTEMFertilizer&PesticideAuthorityLand Registration AuthorityLand Registration Authority - CARPLandTransportationFranchisingandRegulatoryBoard-COLandTransportationFranchisingandRegulatoryBoard-NCRLand Transportation OfficeNationalSecurityCouncilNationalWaterResourcesBoardNationalCommissiononFilipinoMuslimsOffice of the Government Corporate CounselParole & Probation Administration - COParole&ProbationAdministration-NCRPhilippineNationalVolunteerServiceCoordinatingAgencyPublic Attorney’s Office - COPublicAttorney’sOffice-NCRTariff CommissionLung Center of the PhilippinesNationalElectrificationAdministrationNationalIrrigationAdministrationNationalKidney&TransplantInstitutePhilippine Crop Insurance CorporationPhilippineHeartCenter

Director Claudia A. TanconcurrentDPWH/DENRFieldDirector10thFloorSSSBuilding,EastAvenue,QuezonCity

( 924-7826;920-6401loc5959: [email protected] UNIVERSITYOFTHEPHILIPPINESAdvanced Science & Technology InstituteNationalComputerCenterCommission on Information and Communications TechnologyNationalBookDevelopmentBoardPhilippineNuclearResearchInstituteCottage Industry Technology CenterLocal Water Utilities AdministrationMetropolitan Waterworks and Sewerage System - Regulatory OfficeMetropolitan Waterworks and Sewerage System - Corporate OfficeCGO-MarikinaPamantasan ng Lungsod ng MarikinaUniversityofthePhilippines-DilimanUniversityofthePhilippines-LosBañosUniversity of the Philippines - ManilaUniversity of the Philippines - Open UniversityUniversity of the Philippines - Philippine GeneralHospital

Director Lucila C. Pagdangan G/FNECBldg.,U.P.Campus,Diliman,QuezonCity( 981-8500loc.3022: [email protected]

81

FIELD OFFICES

CSRO I

CSCIlocosNorteFieldOfficeLaoagCity,IlocosNorte((077) 771-4210

CSCIlocosSurFieldOfficeViganCity,IlocosSur((077)722-2380

CSCLaUnionFieldOfficeSanFernandoCity,LaUnion((072)700-5763

CSCLingayenFieldOfficeLingayen, Pangasinan((075)542-6641

CSCUrdanetaFieldOffice((075)568-2138

CSRO II

CSCCagayan-BatanesFieldOfficeSan Gabriel, Tuguegarao City, Cagayan((078)846-2076

CSCIsabelaFieldOfficeAlibagu, Ilagan, Cagayan((078)622-2581

CSCNuevaVizcayaFieldOfficeBayombong,NuevaVizcaya((078)321-2781

CSCQuirinoFieldOfficeDiffun,Quirino((078)694-7039

CSRO III

CSCAuroraFieldOfficeProvincial Capitol CompoundBrgy.Suklayin,Baler,3200Aurora((0920) 613-2224

CSCBataanFieldOfficeProvincial Capitol CompoundBalangaCity,2100Bulacan((047) 791-4707

CSCBulacanFieldOfficeProvincial Capitol CompoundCityofMalolos,3000Bulacan((044) 791-4940

CSCNuevaEcijaFieldOfficeOld Provincial Capitol CompoundCabanatuanCity,3100NuevaEcija((044) 463-4666

CSCPampangaFieldOffriceOld Provincial Capitol Compound Sto.NiñoCityofSanFernando,2000Pampanga((045)961-3741

CSCTarlacFieldOfficeRomuloBlvd.,SanVicente2300 Tarlac City((045)982-0455

CSCZambalesFieldOfficeBalili,Iba,2201Zambales((047)811-1007

CSRO IV

CSCBatangasFieldOfficeOld Provincial Capitol Compound((043)723-2894

CSCCaviteFieldOfficeLTOCompound,E.AguinaldoHighwayPalicoIV,Imus,Cavite((046)471-9288

CSCLagunaFieldOfficeProvincial Capitol CompoundSta. Cruz, Laguna((049)501-3324

CSCMarinduqueFieldOfficeProvincial Capitol CompoundBoac,Marinduque((042)332-2539

CSCOccidentalMindoroFieldOfficeProvincial Capitol CompoundMamburao, Occidental Mindoro((043)711-7957

CSCOrientalMindoroFieldOfficeProvincial Capitol CompoundCalapan City, Oriental Mindoro(043)286-7019

CSCPalawanFieldOfficePEOCompound,Bancao-BancaoPuerto Princesa City, Palawan((048)434-6344

CSCQuezonFieldOfficeProvincial Capitol CompoundLucenaCity,Quezon((042)710-5905

CSCRizalFieldOffice3/FOldMunicipalBldgofTaytay,RizalBarangayDolores,Taytay,Rizal((02)510-1909

CSCRomblonFieldOfficeMunicipality of San AgustinProvince of Romblon((0920)894-2957

CSRO V

CSCAlbayFieldOfficeBUCompound,LegazpiCity((052)480-2332

CSCCamarinesNorteFieldOfficeCamambugan,Daet,CamarinesNorte((054)440-0695

82

CSCCamarinesSurFieldOfficeCapitol Compound, Pili, Camarines Sur((054)475-3429

CSCCatanduanesFieldOfficeDepEdCompound,Virac,Catanduanes((052)811-2730

CSCMasbateFieldOfficeMasbate City((056)333-4141

SorsogonFieldOfficeSorsogon City((056)421-5845

CSRO VI

CSCAklanFieldOfficeKalibo,Aklan((036)268-5797

CSCAntiqueFieldOfficeSanJose,Antique((036)543-8073

CSCCapizFieldOfficeRoxas City, Capiz((036)621-4989

CSCGuimarasFieldOfficeJordan,Guimaras((033) 237-1760

CSCIloiloFieldOfficeFortSanPedro,IloiloCity((033) 337-3337

CSCNegrosOccidentalFieldOfficeBacolodCity,NegrosOccidental((034)708-8184

CSRO VII

CSCCebuNorthFieldOfficeBaexBldg.,CapitolCebuCity6000((032)416-5770

CSCCebuSouthFieldOfficeBaexBldg.,CapitolCebuCity6000((032)416-4498

CSCNegrosOrientalFieldOfficeDaro,DumagueteCity,NegrosOriental((035)420-5002

CSCBoholFieldOfficeCircumferential Road, TagbilaranCity,Bohol((038)501-7046

CSRO VIII

CSCBilliranFieldOfficeBrgy.Calumpang,CapitolGroundsNaval,Biliran((053)500-9220

CSCLeyteFieldOfficeTrece Martires St., Tacloban City((053)321-8212;523-0810

CSCSouthernLeyteFieldOfficeCapitol Site, Maasin City((053)381-2070;570-9085

CSC Western Leyte Satellite Office2ndFloorOrmocCitySuperdomeOrmoc City((053)500-9220

CSCSamarFieldOfficeCatbalogan City((055)251-2182

CSCEasternSamarFieldOfficeBoronganCity((055)261-2153;560-9290

CSCNorthernSamarFieldOfficeCatarman,NorthernSamar((055)251-8396;500-9125

CSRO IX

ZamboangaCityCivilServiceFieldOffice2/FBureauofPlantQuarantineBldg.PortArea,ZamboangaCity((062) 993-2942

Provincial Civil Service Office for ZamboangadelSur&SibugayCapitol Compound, Pagadian City((062)252-3017

Provincial Civil Service Office for ZamboangadelNorteZNSportsComplex,DipologCity((065)212-3762

Civil Service Satellite Office for CSCRO 9IsabelaCity,Basilan( (062)200-3594

CSRO X

CSCBukidnonFieldOfficeDepEdBldg.,SumpongMalaybalayCity,Bukidnon((088)813-2520

CSCCamiguinFieldOfficeOldCapitolBldg.,Mambajao,Camiguin((065)531-1280

CSCMisamisOccidentalFieldOfficeVamentaBldg.,CarmenCagayan de Oro City, Misamis Oriental((08822)856-2811

CSCLanaoDelNorteFieldOfficeDepEdCityDivisionAguinaldoSt.,LanaodelNorte((063)221-4065

CSRO XI

CSCDavaoCityPGESCompound,Quirino,DavaoCity((082)221-5551

83

84

CSCDavaodelNorteFieldOfficeCapitol Compound, MankilanTagum City((084)217-3674

CSCDavaoOrientalFieldOfficeDahican,MatiCity((084)388-4681

CSCDavaodelSurFieldOfficeDPWHCompound,DigosCity((082)553-4671

CSCCompostelaValley ProvinceFieldOfficeNabunturan,CompostelaValleyProvince((084)376-0967

CSRO XII

CSCCotabatoCityFieldOfficeGov. Gutierrez Ave., Cotabato City((064)390-1502

CSCNorthCotabatoFieldOfficeProvincialCapitol,Amas,KidapawanNorthCotabato((064)278-7028

CSC Sarangani and GeneralSantosCityFieldOfficeAlabel, Sarangani Province((083)508-2034

CSCSouthCotabatoFieldOfficeKoronadalCity((083)228-3386

CSCSultanKudaratFieldOfficeIsulan,IsulanKudarat((063) 201-4141

CSRO CARAGA

AgusandelNorteFieldOfficeR.PalmaStreet,8600ButuanCity( (085)342-7071

AgusandelSurFieldOfficePatin-ay, Prosperidad, Agusan del Sur((085)242-3862

SurigaodelNorteFieldOffice2ndFloorSurigaoIntegratedTerminalSurigao City((086)826-8560

SurigaodelSurFieldOfficeTandag City((086)211-3052

CSRO ARMM

CSCCotabatoCityFieldOfficeORG Compound, Cotabato City((064) 390-1376

CSCMaguindanaoFieldOfficeORG Compound, Cotabato City((064) 390-1466

CSC Lanao del Sur and MarawiCityFieldOfficeCityHall,MarawiCity((064) 390-1466

CSCTawi-TawiFieldOfficeBongao,Tawi-Tawi((066)268-1543

CSCSuluFieldOfficeJulu,Sulu((0926)328-5543

CSRO CAR

CSCAbraFieldOfficeAsist,Bangued,Abra((074)752-8198

CSCBaguioFieldOfficeNo.5NewLucban,BaguioCity((074)424-2659

CSCBenguetFieldOfficeBSUCmpound,Km5,LaTrinidadBenguet2601((074)422-6208

CSCKalinga-ApayaoFieldOffice CSCApayaoFieldOffice Luna, Apayao CSCKalingaoFieldOffice Tabuk,Kalinga((0929)793-3887

CSCMt.Province-IfugaoFieldOffice CSCIfugaoFieldOffice Lagawe, Ifugao CSCMt.ProvinceFieldOffice Bontoc,Mt.Province( (074)382-074

85

Date: _______________________ Time: _____________________

Client’s Name: _________________________________________ Contact Number: ________________________________________ Position/Designation: ____________________________________ Office Name & Address: __________________________________ ______________________________________________________

SEX: AGE GROUP: Male Below 18 31-40 51-60 Female 18-30 41-50 61 and above Purpose of Visit: Secure Records Examination/Eligibility Appointment Inquire on exam Authentication File application for exam Certification of Eligibility Inquire about special eligibility Service Record Conversion of eligibility Legal Service Other Services Appeal Extension of service Cert of No Pending Admin Case Purchase of publication/Photocopy Correction of personal data Research/Interview File case/complaint Request for assistance/follow-up File Motion for Recon Union registration/accreditation Legal Counseling Appointments Processing Case Adjudication Others _______________________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Part I: Customer Satisfaction Rating

How do you rate our service?

5- Outstanding 2- Unsatisfactory 4- Very Satisfactory 1- Poor 3- Satisfactory Part II: Customer Feedback

1. Please check if you are providing a compliment, suggestion or complaint:

Compliment Suggestion Complaint

2. Facts or details of the incident: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. Recommendation/Suggestion/Desired Action from our Office: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

*Please put this form in the drop box. You may also send us your feedback through email address [email protected] or text at TextCSC (0917-839-8272).

CITIZEN S CHARTER -...

Documents

Transcript of CITIZEN S CHARTER -...