Framework for Citizen Engagement in Participatory Government

Krunal R. Adhyaru

Consultant- Change Management, SeMT, Gujarat

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OBJECTIVE OF CITIZEN ENGAGEMENT:

To contribute to the closing of the gap between governments and citizens;

To allow public servants and politicians to reconnect with citizens’ needs, priorities and values.

NEED OF CITIZEN ENGAGEMENT:

For long term sustainability of Democracy.

Citizen engagement is not to replace representative democracy but rather to renew and deepen it by valuing the right of citizens.

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Mapping Democracy with e-Democracy*

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e-ForumLiberty

Rule of Law

PopularSovereignty

e-Complain

t

e-Voting

e-Services

Majority Rule

Equalitye-

Information

*source:www.emeraldinsight.com/1750-6166.htm

Citizen engagement is actually e-Democracy

Democracye-Democracy

Citizen Engagement Maturity Model

Maturity stages of citizen engagement are shown below:

  Informing Discussion Dialogue Collaboration

Citize

ns

Go

vt

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Citizen Engagement Evolution Roadmap

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Citizen engagement is evolutionary kind of initiative.

It would evolve iteratively .i.e. it gets refined as moving forwardCitizen Enablement

Citizen Engagement

Citizen Empowerment

Citizen Engagement Evolution Roadmap

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Forming Special Interest Groups

Creating Platform for citizen engagement

Forming Citizen engagement Eco System

Undertake Citizen Engagement

Citizen Enablement

Citizen Engagement

Citizen Engagement Mediums(Online & Offline):

Citizen

Telephone/Mobile

Social Networking

News Paper

Video Conferencing

Television

Online survey

Conference/ MeetingPortal

Blogs

Online forums

Chat rooms

Bulletin Board

Email

Field Survey

Radio

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Citizen Engagement Dimensions:

Citizen Engagement

Law & Order Adherence

Grievance Redressal

Identify Citizen Need/Voice of Citizens

Anti corruption

Innovation Idea

Public Health

Human Rights

e-Voting

Woman Empowerment

Environmental Issues

Social Justice

Urban development

Policy Making

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Implementing Citizen Engagement…

Citizens/Special Interest Groups

Citizen Engagement Platform

Government

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Citizen Engagement Platform

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Citizen engagement platform should be able abridge gap created due to the digital divide. CSCs can provide platform in addressing concerns of citizens of rural area.

Citizen engagement platform should consist of 2 components as shown

Citizen engagement portal is to involve citizen with basic ICT knowledge with interest in proactive participation in decision making.

Citizen engagement Eco system is mainly for portal administration and for involving those citizen who can participate only with offline medium.

Citizen

Engagement Portal

Citizen Engagement Eco-

system

Citizen

Engagement Platfor

m

Anticipated outcomes of Citizen Engagement

Participative decision making

Consultative Policy

More conviction in deliberative democracy

Reducing Conflicts between Govt. & citizens

Inclusive Growth

More sense of responsibility among citizens

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Thank You

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