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Citigroup IndiaSolution - EasyPay Bills Payment System

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CUSTOMER BACKGROUND

Citigroup India is a part of the US $ 17.9 billion Citigroup. Citigroup is the largest financial services company in the world. It spans across 100 countries, has over 200 million customer accounts and employs over 275,000 people worldwide.

Citigroup India is one of the country’s most diverse and recognized financial service providers with revenues in excess of US $ 680 million. It has 5,000 employees nationwide, operating from 25 offices and branches across 18 cities. Its operations encompass a premier global corporate and investment bank and a well- estab-lished consumer business under the Citibank and CitiFi-nancial brands.

The global corporate and investment banking group provides a comprehensive range of financial services including treasury management, transaction services, securities custodianship, foreign exchange, fixed income & equities sales and trading and corporate finance to corporate clients, governments and financial institutions. Citibank India is the country's leading reta il bank with a history of innovation and customer service.

NEED FOR A SOLUTION

One of the value added services provided, by the bank to the Utility Providers (Telecom service providers, etc.), is the processing of the bill payments made in their favor across locations through ATMs, drop boxes and kiosks. The bank leverages its existing ATM and branch network, as well as tie-ups with other establishments to provide this service. Both cash and cheque payments are handled.

The bank has outsourced the clearance operations to vendors who are responsible for the clearance of the instruments & cash and depositing of the same in the bank. Such clearance and deposits are tracked through data entry sheets prepared by the agents. The bank does the final reconciliation and the funds are cleared for the utility provider.

Each outsourced vendor has developed its own software for the data entry operation pertaining to the utility provider handled by him or her. Previously, there were around 25 different software systems developed in various platforms for handling the transactions.

There were around 200 client specific reports needed to be prepared on a daily basis, and sent to the bank as well

as the utility provider for reconciliation and billing purpose. As there was no standard product that could cover the entire operations, most of the functions were carried out manually. The bank needed a solution to automate the entire business process and to improve their operations.

SOLUTIONThe proposed solution from Ramco had two sets of applications – a client server solution to address the needs of the collection agents (vendors) named Vendor Management application and the internet based recon-ciliation / billing solution named EasyPay.

The Vendor System facilitates data entry of cheque details and automates the validation of documents collected from kiosks & drop boxes. It tracks the entire lifecycle of processing, verification and report generation. The system provides customized MIS reports for each service provider.

The EasyPay e-Serve System helps the bank maintain the master data of vendors, generates reports of vendor transactions, and enables billing of both the clients and the vendors.

The system also handles:

Ramco Systems bagged the order despite facing com-petition from a leading global provider of Financial Tech-nology Solutions because of its model-based solution delivery platform – Ramco VirtualWorks. The system runs on Sun Solaris server, Weblogic, Iplanet & Oracle 9i.

CAN RAMCO DO IT FOR YOU?

Of course it can! To find out more on how RAMCO can be stretched (or shrunk) to answer your need, call 1800 425 6667.

Reconciliation of cash deposits, cheque deposits and returned cheques Generation of bills to the utility providers Generation of payment advises to vendorsAccounting of the stationary consumption at the kiosks Handling of client queries Tracking the assets associated with payments collec-tion sites

ABOUT RAMCO SYSTEMS

Ramco Systems provides next generation, end-to-end enterprise solutions that render complete transformation of the business in real time. Built on Ramco’s proprietary platform—Ramco VirtualWorks®, all Ramco products are cloud archi-tected by design and address the entire business cycle from transaction to analytics. Part of the USD 952 mn Ramco Group, the company offers ERP, HCM, SCM, CRM, Financials, Asset Management, Process Control, Project Management and Analytics to 40+ verticals on the most appropriate cloud model—public, private and community. Ramco focuses on providing innovative business solutions that can be delivered quickly and cost-effectively in complex environments. Glob-ally, Ramco has over 150,000+ users from 1000+ customer organizations across 35 countries. The company currently has 16 offices spread across USA, Canada, Europe, India, Middle East, South Africa and APAC and employs over 1,800 employees.

ERP | SCM | HCM | EAM | CRM | Financials | APS | Process Control | Analytics | Aviation | BFSI | Energy & Utilities | Government | Logistics | Manufacturing | Services

For more information, you can e-mail us at contact@ramco.com or visit us at www.ramco.com

c Copyright 2012, Ramco Systems Limited. All rights reserved.

Disclaimer: Information subject to change. Exact offerings, features, benefits, etc. may vary inStandard and Enterprise editions and for customers based on their individual requirements.

Global office locations:

India

Corporate Office

Ramco Systems Ltd.64, Sardar Patel Road

Taramani, Chennai - 600 113, IndiaTel: +91 44 2235 4510 / 3090 4000

Toll-free: +1800 425 6667e-mail: contactramco@ramco.com

North America

Ramco Systems Corp.Crossroads Corporate Center

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e-mail: info-us@ramco.com

Europe

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United KingdomRamco Systems Ltd.

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Central Milton Keynes MK9 2EAUnited Kingdom

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Lyoner Strasse 14 60528Frankfurt am Main Germany

Tel: +49 069 6655 4485Fax: +49 069 6655 4100

South Africa

RSL Enterprise Solutions (Pty) Ltd.No. 5, Walnut Road

2nd Floor, SmartXchange BuildingPO No. 1228, Durban - 4000

South AfricaTel: +27 31 304 0911, 0918, 0928

Fax: +27 31 304 3499

ASEANMalaysia

Ramco Systems Sdn Bhd3 B – 15 - 7, Level 15 Block 3 B

Plaza Sentral, Jalan Stesen Sentral 5Kuala Lumpur 50470

Tel: +603 2260 3978 / 4978Fax: +6 03 2260 1978

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Fax: +65 6743 1514

Middle East & North Africa

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Suite 205, 2nd Floor, BT BuildingEIB-4, Dubai Internet City

PO Box 500235, Dubai, UAETel: +971 4 3636784

Fax: +971 4 3636785

DubaiRamco Systems FZ LLC.

Office No.111, Building No. EIB-04Dubai Internet City, Dubai

SudanRSL Software Company Limited

House number 306, Second FloorBlock 21, Riyadh, Khartoum, Sudan

Contact OfficeAbu Dhabi

Ramco Systems Ltd.CERT Technology Park

Block D - 15, Muroor Road Al Saada Street Junction

PO Box 37973Abu Dhabi, UAE

Tel: +971 2 4048642Fax: +971 2 4462050

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