Citect SCADA Support- · PDF fileFor more on Citect SCADA citect.schneider-electric.com For...
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© 2017 Schneider Electric Software, LLC. All rights reserved. For more on Citect SCADA citect.schneider-electric.com For more on Customer FIRST software.schneider-electric.com/support/customer-first/ Gain exclusive access to additional services with business and technical teams Maximise your investment with a strategic long-term partnership with you every step of the way Benefit from greater ROIs while engaging with a partner who understands your business Ensure peace of mind when expanding operations and adapting to evolving market factors Customer FIRST is an ongoing relationship The difference between a vendor and a partner is Customer FIRST. 5 Focus on optimizing production instead of troubleshooting software concerns Gain direct access to expert-level engineers with extensive experience supporting SCADA Global customer support team, with core SCADA competencies Diverse application expertise with exposure to complex industry-specific IT environments 24x7 global access to technical experts Minimize your costly downtime 4 Receive regular software updates across all connected devices Benefit from value-rich annual software releases, plus rolling monthly patches and updates Mitigate risk ensuring you are protected against any identified security vulnerabilities Maximize your SCADA investment Stay up to date with regular updates, new features & enhancements. 3 Support & advice at your fingertips Ensuring that help is at hand, wherever and however you need it. Comprehensive knowledgebase to post and review articles on topical and industry challenges Global telephone support coverage with experienced engineers E-ticketing of issues & case management Support through social media forums, online chats and self-paced e-learning modules and webinar modules Mobile app for convenient access to knowledgebase & case management 2 Comprehensive service coverage for your SCADA software Protection for your operations, throughout your plant's lifecycle Gain assistance when incidents happen, to help minimize downtime Ensure peace of mind, knowing help and support is always on hand if you need it Customer FIRST is your Citect SCADA insurance policy 1 The assurance you need throughout your production lifecycle. Customer Reasons You Need FIRST for Citect TM SCADA Top 5 SCADA Citect
Transcript of Citect SCADA Support- · PDF fileFor more on Citect SCADA citect.schneider-electric.com For...
© 2017 Schneider Electric Software, LLC. All rights reserved.
For more on Citect SCADAcitect.schneider-electric.com
For more on Customer FIRSTsoftware.schneider-electric.com/support/customer-first/
Gain exclusiveaccess to additionalservices with businessand technical teams
Maximiseyour investment witha strategic long-termpartnership with youevery step of the way
Benefit from greater ROIswhile engaging with a partnerwho understands your business
Ensure peace ofmind when expandingoperations and adaptingto evolving market factors
Customer FIRST is an ongoing relationshipThe difference between a vendor and a partner is Customer FIRST.
5
Focus on optimizingproduction insteadof troubleshootingsoftware concerns
Gain directaccess to expert-level
engineers with extensiveexperience supporting
SCADA
Global customersupport team,
with core SCADAcompetencies
Diverse applicationexpertise with exposure
to complexindustry-specific IT
environments
24x7 global access to technical expertsMinimize your costly downtime
4
Receive regularsoftware updates acrossall connected devices
Benefit from value-rich annualsoftware releases, plus rolling monthlypatches and updates
Mitigate risk ensuringyou are protected againstany identified securityvulnerabilities
Maximize your SCADA investmentStay up to date with regular updates, new features & enhancements.
3
Support & advice at your fingertipsEnsuring that help is at hand, wherever and however you need it.
Comprehensive knowledgebaseto post and review articles ontopical and industry challenges
Global telephonesupport coverage withexperienced engineers
E-ticketing of issues &case management
Support through social mediaforums, online chats andself-paced e-learningmodules andwebinar modules
Mobile app for convenientaccess to knowledgebase& case management
2
Comprehensiveservice coverage foryour SCADA software
Protection for youroperations, throughoutyour plant's lifecycle
Gain assistancewhen incidents happen,to help minimize downtime
Ensure peace of mind,knowing help and support isalways on hand if you need it
Customer FIRST is your Citect SCADA insurance policy1The assurance you need throughout your production lifecycle.
CustomerReasons You NeedFIRST for CitectTM SCADA
Top 5 SCADACitect
