Cisco Unified Communications Workshop DECUS Symposium 18.05 · 18.05.2006 Dirk Eberhardt...
Transcript of Cisco Unified Communications Workshop DECUS Symposium 18.05 · 18.05.2006 Dirk Eberhardt...
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Cisco Unified Communications
Workshop DECUS Symposium18.05.2006
Dirk EberhardtInternetworking [email protected]
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IP Communications:
Flexible Infrastruktur & Applikationen
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A
WAN
Cisco Router
CallManagerCluster
Cisco Router
Catalyst Switch
Personal Assistant
IPCC Express/EnterpriseACD, IVR
Cisco IP Telephony - Infrastructure
PSTN
Branch Main Location
SRST
Cisco UnityUM, VoiceMail
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IP Communications:
Das Protokol der Zukunft –SIP (Session Initiation Protocol)
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VMail
Apps
SCCPPhones
SoftPhonesCisco IOS
SIP Gateway
Session Initiation Protocol (SIP) im Cisco Umfeld
Microsoft Messenger
Cisco SIPIP Phone
VMail
Apps
SCCPPhones
SoftPhones
Conf
Xcode
Conf
Xcode
• InterCluster Trunk Calls (via CSPS or directly between Clusters)• Call Admission Control done via “Locations” – No RSVP support
• Calls via Proxy to Select SIP Endpoints and Gateways
SCCPMGCPH.323CTISIP
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Cisco SIP Produkt Portfolio heute
Cisco IP Phones
2-port FXS GatewayCisco ATA 186/188
Cisco PIX Firewall
DynamicsoftPresence, Application and Service Engines
Cisco IOS including Voice Gateways, IP-IP Gateway,
Cisco SRST,Cisco CallManager Express
Cisco SoftswitchesBTS-10200 & PGW 2200
Cisco Unity
Cisco CallManager
Cisco SIP Proxy Server
LinksysPhone Adapter
Cisco MeetingPlace 8100Cisco IP Phone Messenger
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Das “Intelligent Information Network”
• Ziele:• Beschleunigen der Innovations-Integration ins Netz• Intelligenz zur Schaffung eines einheitlichen Netzes
Intelligent Information Intelligent Information NetworkNetwork (IIN)(IIN)
Die Cisco-Vision für die nächsten 3-5 Jahre; vom Verbindungsnetz zum Intelligenten System
IndividuelleProdukteIndividuelleProdukte
Integrierte SystemeIntegrierte Systeme
Technologie-LösungTechnologie-Lösung
Geschäfts-LösungGeschäfts-Lösung
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DURCHGÄNGIGDURCHGÄNGIG• IP Communications• Management• Security • Wireless
• IP Communications• Management• Security • Wireless
ADAPTIVADAPTIV• Video Integration• XML Endgeräte• CTI Integration• Voice Applikationen
• Video Integration• XML Endgeräte• CTI Integration• Voice Applikationen
BELASTBARBELASTBAR• Hochverfügbar• Multilayer Security• Virtualisierte Services• Skalierbar
• Hochverfügbar• Multilayer Security• Virtualisierte Services• Skalierbar
IP Communications imIntelligent Information Network
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The Intelligent Movement of Data / Voice / Video Across a System of NetworksThe Intelligent Movement of Data / Voice / Video Across a System of Networks
Application-Aware Network and ServicesApplication-Aware Network and Services
Virtualized Networking Resources Virtualized Networking Resources
Valu
eUnified Communications imIntelligent Information Network
Time
Network InfrastructureNetwork Infrastructure
GLOBALSYSTEMSGLOBAL
SYSTEMSResources and ApplicationsResources and Applications
INTEGRATED TRANSPORT
INTEGRATED SERVICES
INTEGRATED APPLICATIONSVIRTUALISIERUNGVIRTUALISIERUNG
VM/MoH
Appli-kationen
CallProcessing
ZentralisierteApplikationenZentralisierteApplikationen
Zentralisiertes Call Processing (Hosted IPC) und SprachapplikationenAuslagerung von Services: Voice Mail / Music on Hold
Zentralisiertes Call Processing (Hosted IPC) und SprachapplikationenAuslagerung von Services: Voice Mail / Music on Hold
AUTOMATIONAUTOMATION
Integra-tion
Integra-tion
Colla-borationColla-
boration
UnifiedUnified
BusinessService Oriented
BusinessService Oriented
Business Applikationen:•Presence Informationen•Lotus/Outlook Integration•CRM/ERP Integration
Business Applikationen:•Presence Informationen•Lotus/Outlook Integration•CRM/ERP Integration
Konvergente Infrastruktur:•geringere Administrationskosten•geringere Wartungskosten•geringere Verbindungskosten
Konvergente Infrastruktur:•geringere Administrationskosten•geringere Wartungskosten•geringere Verbindungskosten
KONSOLIDIERUNGKONSOLIDIERUNG
Catalyst (QoS/PoE)
Catalyst (QoS/PoE)
ISRISR
Voice Gateway/ Routing
Voice Gateway/ Routing
VoiceReadySwitch
VoiceReadySwitch
Intelligent Information
Network
Intelligent Information
Network
APAP
Voice over
WLAN
Voice over
WLAN
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Beispiel: Integrated Services Router (ISR) Der Weg zum Komplettlösungsmodell
Multi-Protocol Routing, Access
Control, QoS IOS Firewall/ Encryption
VoFR, VoIP
IP TelephonyVoice Mail
Application OrientedAdvanced Security
WLAN
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UNIFIED COMMUNICATIONS
Intelligente effektive Kommunikation
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Die Herausforderung der KommunikationNeue Technologien sind komplex
15 Attachments!!15 Attachments!!
Bist Du da?Bist Du da?
Meetings All DayMeetings All Day
20 E-Mails!20 E-Mails!
“Hast Du Zeit?”“Hast Du Zeit?”
5 Voicemails!5 Voicemails!
Information Overload• Zu viele Geräte• Überall/Jederzeit
Technologie Limits• Getrennte Technologien• Getrennter Zugang
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Komplexität reduziert die Effektivität
…Resultat istVerspätung und
Zusagenwerden nicht
gehalten
…Unmöglichjemanden
beim ErstenVersuch zuerreichen…
…Es müssenverschiedene
Methodenprobiert werden
um jemanden zu erreichen…
Kommunikation via Gerätoder Applikation …
Mitarbeiterarbeiten mobil…
Täglich 52%
Täglich 36%
Monatlich 22%
6.4 verschied. Geräte
27% Reisen 1X Monat ím Durchschn.
Source: Sage Research
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Was wollen wir: Einfach kommunizieren!
Kontrolle• Wo ich bin• Wann ich will
Technische Lösung• Verschmelzung der Zugänge• Einfacher Zugang
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Die Herausforderung:Geschäftabläufe zusammenbringen
Vertriebsmitarbeiterbekommt direkt einenHinweis am Flughaf.
Problem miteiner
Bestellung
Einen Mitarbeiterim Order Mmgt.
erreichen
Beschleunigung der Prozesse in der Business Communication
Produkt Manger wirdmit in die Komm.
einbezogen
Direkte Verbindungzur Besprechung
des Problems
Bestellung wird vomTeam online
bearbeitet
Bestellung wirdausgeführt und
Rückmeldung kommt
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Die Lösung:Cisco Unified Communications Applications
• Unified Communications ClientsProduktivitätssteigerung des Mitarbeiters
• Presence Server & Mobility Applications
Intelligenz zur besseren Erreichbarkeit
• MessagingEin direkter Zugang zu allen Messaging Systemen
• Conferencing for CollaborationVirtuelle Meetings via Rich Media Communications
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Presence
Intelligent Communication
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What is Presence ?
• Presence is information about an entityTypically represented by status; available, not available, busy, at lunch, on vacation, playing Xbox, etc.
• This is exciting because …through aggregation, filtering, and other policy decisions new enhanced services can be designed and customized
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What is Status ?
Status is a combination of Capabilities and Attributes
• Capabilities are what the device can do (supports video, voice, text)
• Attributes are state of the device (busy, redirect, etc, idle time, activity time)
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Presence - Speed-Dial Buttons
• LED lamp and icon indicate busy/Idle/ unknown state
• CCM groups used for restricting access, option provisioned by CCM admin
• Alerting state and call pickup not available, provided in future release
Busy/AvailablePresence Indicator
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Presence - Call History Logs and Directory
• Presence enabled call logs and directory allow users to check line state of others before placing calls
• CCM groups used for restricting access
Busy/Idle/UnknownPresence Indicator
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• Presence Application Services (PAS) provides enterprises enhanced services based on presence.
• PAS defines a SIP/SIMPLE interface that could be used by a variety of compliant clients.
• PAS installs on MCS boxes and runs at the top of Cisco VOS/Linux leveraging key platform components of CCM 5.0.
• PAS supports a maximum of 2-node cluster for failover.
Cisco Unified Presence Server Introduction
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Cisco Unified Presence Server Capabilities
• Provides User-based Presence capabilities leveraging Dynamicsoft Presence technology
• Provides SIP Proxy functionality for routing of SIP messages through the enterprise
• Provides Core Applications (IPPM, CTI Gateway)
• Provides the infrastructure for the Cisco Unified Personal Communicator application
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SCCP Phone SIP Phone
Cisco Unified Presence Server in the Cisco Enterprise Solution
Desktop ClientWith Voice/Video , IM
SIP Presence Server
3rd Party SIP Services
Network
3rd Party SIP Services
Network
SIMPLESIMPLE/ CSTA
SIP / SIMPLE
Unity
Contact Center
Meeting Place
CallManager
SIP
•Support Instant Messaging and Presence to the Cisco Solution•Support Unified Personal Communicator•Support Presence Network Interface•Supports CTD, Phone Control
SIP / SIMPLECSTA
UPS •Click To Call•IM / Presence •Voice•Video•Web Collaboration
Cisco Unified PersonalCommunicator
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PartnerApps
Cisco Unity
Cisco Unified CallManager
Cisco UnifiedCallManager
ExpressUnifiedIPCC
UnifiedMeetingPlace
Express
Connecting Users With ApplicationsEliminating Human Middleware
Presence/SIP
Network
SIP
SIMPLECisco Unified
Presence Server
Mobile Data with Voice
Mobile Phone with Browser
IP Phone with Browser
Soft phone Dual Mode Phone
Traditional Phone
…to intelligent services in the network…
Effectively connecting devices…
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Cisco Unified Presence Server:User Definition
• Call Manager StatusPhone Status: advertised Status from CCM 5.0
e.g., Phone busy, Phone idle, Unavailable
• Application StatusesIM Status: From Internal IM (as well as status from other IM Clouds in the future)
e.g., Available, Unavailable, Busy, Do Not Disturb, Unknown, etc
Desktop Status: Keyboard, Calendar integration
e.g., Busy, Free, On Vacation, Out of Office, etc
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Cisco Unified Presence ServerEnterprise Desktop Interoperability
• Peer- Peer Relationship via Standardized ProtocolSupport SIP/SIMPLE (Presence and IM Federation)Support CSTA to CTI Gateway functionality (CTD, Phone Control)
EnterprisePresence
Environment
CISCO Enterprise SolutionEnterprise Desktop
PRESENCE
VOICE, VIDEO, IM
SIP / SIMPLE
CTI to CSTA
UPS
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PAS Architecture Layered Diagram
Voice Operating System (VOS) – RedHat AS3.0
DRF Licensing Install Directory Security
Enterprise Integration Layer (EIL)
Database Security OAM Serviceability
SIP Presence Infrastructure
SIP Proxy/Registrar
SIP Presence Engine
SIP Presence Applications
IPPM SIP/CSTAGateway
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PAS Components
• SIP Proxy/Registrar (Proxy)• SIP Presence Engine (PE)• IP Phone Messenger (IPPM)• Tomcat Web Server• Admin/End User GUI• Serviceabilty• Sync Agent• Config Agent • PE Adjunct Components: TimesTen Database, OAM Agent, and
Provisioning Adaptor• Profile Agent• Security Components
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Cisco Unified Presence Server:CTI Gateway
CTI Gateway Functionality:• CSTA Interface to Microsoft Live Communications Server 2005• CTI Interface to CallManager• Linkage of Microsoft Office Communicator and CallManager endpoint for a specific user • Support monitoring of CallManager endpoint activity via Microsoft Office Communicator Support call establishment and call modification for CallManager endpoints via Microsoft
Office Communicator : Make call, Answer call, Clear connection, Deflect, Hold, Retrieve, Consultation, Single step transfer, Transfer, Conference call, Alternate, Reconnect, Generate digits, Set/Get forwarding Set/Get DND
Enterprise ServiceSignaling CSTA /
ECMA 323 CTI (QBE)
SCCP /SIP
CTI GatewayCisco CM
LCS 2005
Cisco Unified Presence Server
27379
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Cisco Unified Presence Server :IP Phone Messenger
With IP Phone Messenger the User can:• Manual setting of user status to: Available, Away, Do not Disturb or Logged Off• Configurable contact list shows their presence status based on phone activity
and PC activity if using Unified Personal Communicator ; IM history, and personal settings from IP phone interface ; up to 100 contacts can be configured per user.
• Receive instant messages displayed on phone text display with audible indication and flashing of phone’s message waiting indicator light
• Implements presence enabled contact list on the phone• One button call back to IM originator• View and clear previously received Instant Messages• Users can call back IM senders by hitting 1 button.
Will also integrate with other IM clients and presence sources beyond UPS 1.0
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Cisco Unified Presence Server Summary
• IP Phone Messenger Integrated IM capability within Cisco IP Phones
• Unified Personal Communicator Feature Server Data store, Presence aggregator, Application interface, Routing engine for Unified Personal Communicator
• SIMPLE Network Interface IETF Standard interface to pass/receive Presence information
• Click To Dial / Phone Monitoring interoperability with Microsoft LCS 2005 / Office Communicator
CSTA to CTI gateway to support functionality of MOC
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• RFC 3261 – core SIP rfc
• RFC 3263 – SIP Servers• RFC 3265 – Subscribe / Notify
• RFC 3325 – Asserted Identity• RFC 2782 – DNS SRV
draft-ietf-simple-event-list, draft-ietf-simple-rpid, draft-ietf-simple-prescaps, draft-levy-sip-diversion, draft-dcsgroup-sip-privacy
Cisco Unified Presence Server: Key SIP Related RFCs and Drafts
• RFC 2778/2779 – SIMPLE
• RFC 3856 – Presence Event Package
• RFC 3857 – Watcher Info
• RFC 3858 – Watcher Info Format
• RFC 3863 – PDIF• RFC 3903 – PUBLISH Method
• RFC 3428 – MESSAGE Method• RFC 3680 –Registration Event
Package
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New Unified Communications Desktop Client
Unity Connection 1.1Intelligent Voice Messaging
CallManager 5.0IP Communications System
Powerful productivity tools in a single, easy-to-use desktop software application
Unified Presence Server
Presence State, Services
MeetingPlace Express Web Conferencing
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Cisco Unified Communication Clients
Telephony focused Rich Media/ Unified Interface
IP Communicator
IP Communicator + VT Advantage
Unified Personal Communicator
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The Console
• Create Groups of Contacts• Integrated Corporate and Local
Directory SearchLDAP v3Microsoft Outlook 2003Apple Address Book
• Click to Call• Sort, View Play Voice Messages
Cisco Unity Connection 1.1• Set & View Preferred Method of
Contact• Communication Logs of
Incoming and Outgoing Calls• Windows and Macintosh client
DEMO
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“Web conferencing will grow by 175%
by 2008”2
Unified Communications mit Microsoft
“Instant messaging will
surpass e-mail by 2008”3
Voice, Video, Data, and
Application Convergence
Enterprise Instant Enterprise Instant MessagingMessaging
Web ConferencingWeb Conferencing
ConvergenceConvergence
1Pew Research Center, 2Frost & Sullivan,3Radicati
EE--mailmail
“50% of large enterprises have
deployed wireless e-mail devices…”1
MeetingPlaceMeetingPlace
UnifiedUnified PersonalPersonalCommunicatorCommunicator
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Office Communicator with Cisco
• Office Communicator working through Live Communications ServerLive Communications Server and integrated with Cisco EPAS to enable enterprise-class audio and video communications
• Audio is on Cisco IP Phone or Office Communicator• Video can be done one of three ways: (1) built into Office
Communicator, (2) via Cisco VT Advantage or (3) via Cisco 7985 IP Phones
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Q & A ?
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